Baracuda Captura

Baracuda Captura

 Verified
Baracuda Captura
2.6

34 reviews

PositivevsNegative
29%18%53%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Pool Size
  • Small
  • Average
  • Large
Build Quality
3.0
Value for Money
2.6
Ease of Use
3.9
Cleaning & Maintenance
3.8
Noise Level
4.6

Reviews

34 reviews
bimantha s.
bimantha s.
 

Absolutely rubbish , after sale service is horrible ,rude

I have brought new baracuda ggotcha pool cleaner work only two days.
Try to get help to fixe the problem after sale service omg they are rude angry they dont want to help. Please dont buy these rubbish . Show details
Baracuda
Baracuda   DM   
More

Hi Bimantha, We are sorry to hear about your experience. Please do reach out to our support team to assist you promptly with your Captura on 1300 784 423 from Mon-Fri 8.30am - 6.00pm AEDT.

Jason B.
Jason B.Greater Melbourne (Inner), VIC
 

Useless

Cleaner doesnt clean all of pool. Only 9 months old, and now has stopped working completely. Support no help. Going in the bin. Show details
Ease of Use
Noise Level
shazza_4444
shazza_44442 posts
 

Absolute garbage

2nd machine purchased. We thought might have been unlucky with first ? Anyhow this one lasted 8 months to then be told if I didn’t want it fixed then throw it in the bin and buy another one … appalling customer service … Don’t waste your money . Show details
Robert A.
Robert A.3 posts
  Verified

Poorly built

My Captiva plus 3 months out of warranty warning lights flashing . Was told out of warranty, so I pulled it apart found water in motor housing. There was no seal on where it was screwed together to take cover off .
Told barracuda they said it disintegrated.
Sure . Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
VKar
VKarPerth, WA
 

It does an OK job. Not happy with the buy

It does an OK job even after 2 cycles (2-1/2hr each cycle). The claim that it will reduce the load on the sand filter is wrong. All the dead algae or minute particles just pass through CAPTURA's coarse filter and makes the pool mucky and it finally settles on the floor again or wall or goes through the sand filter. Not happy with the product. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
James C.
James C.3 posts
 

Stopped working and replacement cost don't make sense

Similar to others here, mine stopped working after 3 years. Just sits in once place and continues to pump water through itself. I went to an authorised repairer and they estimated it would cost $800 to repair it, when it only cost $1000. Everyone I spoke with at the manufacturer and repairs spoke as if it wasn't unreasonable. I have gone back to a simple cleaner and chalked this up to experience. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Morris
MorrisGreater Melbourne (Inner), VIC2 posts
 

Slowly deteriorated after 18mths and died just out of warranty

I purchased the unit from bunnings, loved it for the first year but after about 18months it slowly stopped climbing walls and was just not performing as it did. I went to use it again recently after it being in the shed for the winter months and it would not move an inch completely dead. Unable to locate any repairs that will touch this product and manufacturer will do nothing as its out of warranty. $1000 item should preform better then this, considering buying a maytronics device or just sticking to manual cleaning. I would not recommend at all. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Mark J.
Mark J.Greater Melbourne (Inner), VIC
 

My Barracuda Captura just stopped for no reason

My Barracuda stopped basically 1 year out of warranty, took back to Mitre10, was told fix out of warranty for good will, now they tell me it's going to be $900 plus dollars, nearly the price l paid for it. It's a shame you can't keep your promises, this robot worked well until it decided to just stop at of the blue Mark from Melbourne Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
James
JamesSydney Surrounds, NSW2 posts
 

Not happy

We bought our cleaner approx 3 months ago and it was working well. Our cleaner will not turn on now . We have all LED lights on when power is applied but the main start/stop buttons do not turn the unit on. There is also no function on the floor/wall push button. The unit is kept in a shed when not in use. We would expect a lot better for the price. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
DBR
DBR
  Verified

Unreliable and terrible after sales service

Have used for last 3 years on large pool. Used once a month. Stored indoors after drying. Stopped working and fault not described in troubleshooting guide. Rang Baracuda service centre to help diagnose fault. Rang several times. Waited at least 30mins each time. Finally got through - sounded like a foreign call centre - operator sounded confused and call dropped out. From what I found online, the only other way to get their help is to pay a minimum $120 + GST for a technician to diagnose. It's a shame they advertise their "helpful" after sales support and then fail to deliver. I won't be wasting any more money on Zodiac/Baracuda products. Show details
Chris Selvarajah
Chris SelvarajahGreater Melbourne (Metropolitan), VIC
 

Poor performance - shocking letting down Australian quality. Simply does not do the job advertised

The product is meant to clean the sides and it does not. It does not pick up leaves. It only just collect fine particles, even that is in streaks. Please, as an Australian company, that I wish to support, quality needs to be improved. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
John G
John GSouth East Queensland, QLD5 posts
 
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Matthew
Matthew
 

Purchased a Baracuda Cuptura Plus

Purchased from Bunnings for $1299, read lots of the reviews on here and seriously don't know what all the negative reviews are about. My pool is 12m/5m pebblecrete and we live with gumtree's etc so lots of leaves twigs etc. First time I ran it Approx 2 hour cycle the pool was spotless and climbed the walls with ease giving the waterline a good scrub, never got stuck once and even had a go at the steps. Seems to collect very fine debris as well. With the returns policy of bunnings as protection its very good value Show details
Brad
BradAU7 posts
  Verified

Randomly misses, disappointed

Pros

So doesn't get stuck or go upside which is great for shallow steps
Easy to clean out

Cons

Misses alot of areas and has a very random pattern
Expensive when you consider the features or lack of doesn't even have a 'lift' function which can be annoying when it's one person as it keeps going.

The main reason I purchased this machine as it's basically a zodiac even says it on back of controller, I decided to buy new as my zodiac V50 4wd died again and thought for the $1300 would be pretty good and trouble free for 2 years....wish I had of brought something else as even after 2 cycles it still misses lots of Dirt,
Good looking machine and is entertaining to watch, such a shame it's not up to standard. Show details

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
  • Thumbnail
  • Thumbnail
  • Thumbnail
Danny
DannyNew South Wales2 posts
 

Terrible product, not worth the money

1. The cleaner only stays in the shallow end of my pool.
2. It switches off intermittently.
3. It's ineffective at picking up leaves.
4. It's ineffective at picking up fine particles.
Without a doubt this has to be the worst pool cleaner I've ever had the displeasure of using. I'd urge anyone considering spending $1200 at Bunnings to look elsewhere because this is junk. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality

Questions & Answers

Michael M.
Michael M.

Cani buy a seal for the bottom motor cover

Robert A.
Robert A.

Hi I have a captura plus 2 years and 3 months old . Out of warranty.so I pulled it apart and found condensation in the motor it was quite damp . How it was put together there was no rubber seal on motor compartment, so I’m not supprised water got in
Robert Anderson

Robert A.
Robert A.  

Not sure this is why it won’t work and light conttinuosly flashes

James C.
James C.  

Many people have had this product die between 2-3 years. Quality is low. Avoid the brand.

Madalisa
Madalisa  
Peter M.
Peter M.

how to set run time ?

See all Baracuda Captura questions

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.