1800-Got-Junk?
228 reviews
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Reviews
Not Happy!
Zero stars from me. I had a brand new bedhead and a portable cooler stolen. Total value $1000. I didnt realise for a couple of weeks as I was busy unpacking in my new house. I thought I wouldnt be beleived and how would I prove it. Also the quote doubled from $600 to $1200. I will never use them agian or reommend them.Fantastic & Reliable
Peter and his partner provide an outstanding service! They were very professional and got the job done fast.Worst moving service ever (1800GOTJUNK)
After asking for a list of items during booking, it comes through that their terms provide for an on-site quote. On the phone, it was stated that the price would be under $300, but the final quote was close to $600.Could have saved the hassle of asking to specify the items in the quote if they were going to overprice it anyway. $600 for 6 items to be removed, albeit some being large. This is an absolute rip off, especially if you have a few items for the dump, and your not moving a house worth.
Sooo helpful, friendly and efficient!
We had tons of junk to get rid of. Harry and Bailey were just awesome at getting the job done without any fuss. Harry was in constant contact giving me updates and letting me know when it was all complete. Would highly recommend!Excellent customer service
Wonderful, 'can do' attitude from the first 1800 Got Junk person, Kyle in Customer Service, Alberta, Canada through to the two wonderful, friendly and professional people, Gem and Jannis who collected our rubbish. We have used 1800 Got Junk before and will use them again. I highly recommend this company.Disposal of large awkward old furniture
Fast efficient service by Leah and Elias - with reasonable estimate provided up front. Required more work than anticipated to dismantle and fit items on the truck, but they refused to take any extra payment when offered. Very happy with service - will use them again.Overpriced and Unreliable
I booked 1-800-Junk-Removal for 12noon ,17th Jan 2024 and they rang to say I had been bumped to a later time that day. That was OK,things happen.When they still didn't show up at the later time, I had to ring THEM to find out they were not coming that day at all. It would be courteous for them tell their customer.
That was a waste of my time all day waiting!
I rebooked for 8am on 18Jan! They turned up at 8.30am and quoted me over $500 to remove furniture to the dump!
Really irritated by now, so just booked with Airtasker, $200.00 quote and they turned up promptly, no hassle.
Don't bother with 1-800-Got-Junk.
Overpriced and unreliable.
Can’t get an estimate up front
I went through the estimation form, included a list of what items to base the estimate on, and it got to the end with a booking made but no indication of costs.After a while my confirmation email for the booking arrived, but again -no idea of costs.
I wanted the estimate to know if the service was affordable before committing, so this was really not helpful. I can understand that a quote may need to be refined on the day if there is something not correctly described, or if the list of items has changed, but it should still be possible to get... Read more an approximation, and information about the basis of their prices. Checked the website again, and all it says about estimates is that when they come out to do the job, the customer can show them the items and they will give a no-obligation estimate then and there. This is not satisfactory to me, because if the charge is unaffordable then I’m under pressure to accept anyway because they are already there, and because it’s too late to get someone else. Also, if they only quote once they can see the items, what was the point of the question asking for a list of what’s to what taken? I am not comfortable proceeding with no idea of what the charges may be, so I looked for reviews online, and was not reassured by that. I phoned the company (which is the only way to cancel) and spoke to a man who arranged the cancellation for me.
The worst experience, don’t ever use
I have never been so appalled at a business before. I booked my service a week in advance, it confirms your post code is serviced and I received a confirmation email of the date and window of pick-up. An hour after the window expired I rang and the person told me she’s emailed the drivers and they may be running late but are usually responsive and to call back in 15 mins if they haven’t called me. I rang back 30 mins later and got another person and he stated he has let them know and I should receive a call shortly. An hour later I rang for... Read more the 3rd time and the person said oh we don’t service your area even though we confirm and slot in a time as well as confirm we service your post code. I brought all my junk outside, this is 2 days prior to Christmas to make it easy on the people picking it up. I’m a small woman, live alone and now need to try to bring everything back inside. They offered no solution such as finding the most local driver and sorting a pick up the next day as that seems reasonable. As a CEO myself, I’m appalled at this type of business scam and will report across any possible website and social media platform. What a terrible experience. I attached my confirmation and the pics of all the stuff I moved outside.Excellent and Professional Service
Andrew and Adam managed an office removal job professionally and with a great deal of care as the office had just been painted. Excellent service and was highly impressed.a brilliant service Jason and Jack were so efficient and so helpful
On time ,good communication fast and tidy also able to negotiate a solution when another truck pulled in to deliver well done guysGreat job
What a great team. Justin, Rick and Brendan worked quickly and efficiently and made the job a dream. Totally recommend these guys. Job well done. Thanks guys.Brilliant
I had Josh and Frank today, thorough, fast, helpful, friendlyGreat service!
Tom was super friendly and professional, will definitely be recommending Got Junk to my friends.Good and friendly service
The service was great. I can recommend 1800 Got Junk and will be making use of the services again. Matthew was professional and friendly and the process was very stress-free and convenient.Questions & Answers
What amazes me about the positive reviews is that 1800-got-junk has 5,000 pairs of employees as nearly everyone names a different pair of people who come to do the job. They even do it in the U.S. for the 1-800-got-junk U.S. division. It's like it's mandatory for the person writing a positive review to name the two guys that came. Either that or those reviews shock, horror could be fake?
Yep indeed.
Very,very suss, (quoting names per review. As if) (Also the reviews on their site are all Google, and all 5 star and mostly weird surnames of reviewer? What gives?) and really small trucks... Read more
Hello, I have a dishwasher needing to be removed in Eltham. How much would this be?
I have a queen size mattress and an old rusty barbecue and some old dining chairs that need to be disposed of. I’m in Narangba and just after a quote pls
You would have to call 1800841913, they should be open tomorrow I think, hope that helps
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