Follow up, one year on - heist 4 going strong and growing on me.
I am Dave57, above.(forgot old logon). I have been using this bike as a commuter and family bike at least twice a week (usually 4 x per week, about 100km all up) with little guy on board, plus luggage. Total load up to 150 kg, riding up hills and off road. Have put about 3000 km on it or so, and it is still going strong. This bike is rock solid, and seems pretty indestructible. It is not light, and I don't exactly zip along. (mind you, I am not that fast on my Giant OCR, either).
If I had my choice again I don't think I would buy the s...hock absorbers. There is nothing wrong with them but they are not worth the weight. I mainly ride with them on lock, as they do noticeably slow you down. The disk brakes are worth it with the weight I carry. Wet or dry, up hill or down and no matter the load they stop you fast. One point to note is that when the tektro brake pads wear, they suddenly stop working After you notice a slight drop in efficiency, then suddenly "click", you have a hand full of nothing. A bit disconcerting heading down a brisbane hill with a child on the back. Fortunately, one set of functioning brakes will stop you, but make sure you keep them well adjusted. Shimano Alivio drivetrain is a bonus for the price, and unless you are a pretty keen cyclist this will do you fine. A noticable step up on the Sora, and not that far under 105's. No punctures yet, wheels still true despite a lot of jumping up and down gutters, stairs and assorted abuse. Paint holding up ok (Damage on delivery still the worst it has suffered). No crashes so far so I cant comment on shock resistance.
Bike is solid. Service is not terrible but not fantastic either.
Bike is solid, with a stiff frame and good welds. Not lightweight but seems strong. Components all seem to be good quality. I use it for commuting and a bit of off road recreational.
Obviously the features for the price speak for themselves. Nothing about the bike is cheap and nasty or sub-standard.
However, bike arrived chipped on both sides of the frame (some up to size of 5c piece). After a fair bit of back and forward they offered to replace it but we agreed a modest reduction instead. Overall the response was fair enough and not ...enough to put me off dealing with them again, but they do not bend over backwards to help out either. Set up was poor. Obviously the guy who put it together and wrapped it for on shipment had a good lunch. I put a similar version of this review on the company website which did not make it through moderation (about two weeks ago now). Tends to suggest that the reviews on the site are good news stories only. Good value for money. Very fair price for standard. Problem resolution by company leaves something to be desired.
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