Excellent Customer & Post Sales Service
The back mudguard on my new Milan Step-Through had been damaged in transit. A quick phone call to Alex at Leitner and my new mudguard arrived the next business day. Love the excellent customer service and the quality of the bike.
Purchased in August 2020 for A$1,400.00.
Just what we were looking for.
My wife and I are retired and have been looking for good quality and cost effective electric bikes. The Leitner bikes are great quality easy to ride and operate. Also the staff are very reliable and always in touch.
Try one out, you will be happy.
Purchased in June 2020 for A$1,235.00.
Back riding again
At 86 years old, I was starting to get breathless keeping up with my much younger friends on my normal push-bike. Now with a little effort from this excellent Leitner 24" Milan step through, I feel on top of the world again, whilst riding with my friends, and in fact, in front of them and not always behind as before.
Up,on, and having fun Ya Hoo
Thanks Leitner, for my Milan Cruiser.I had not ridden a bike for a very loooooong time,but once I got on it was great fun,once I got the hang of it I was fun,my neighbours came out to see me riding up and down our avenue,they wanted a go,so on they got,now, my neighbour is going to get one.Thank you Kitty for all your helping me understand the finer details which got me going.Would have no problem recommending the Milan.I live in a retirement village, so it is easy going with learning to ride.Thanks again Kitty for your patience.
Purchased in May 2020.
Love this e-bike!
After a very through study of all e-bike options and prices, I selected the step thru Cruiser. I have over 400 miles on it and can not say anything about this bike I don’t like. Well, maybe if it were a little lighter! It has allowed an 82 year old man to ride again!
Purchased in January 2019 at Direct from company, on line.
Mixed quality components
Have one for past three years - battery life and general operation ok. Cable disc brake model quality is very poor - will not stop descents on steeps hills such as Mount Street in Perth - dangerous. Had to replace them with Shimano versions. Recommend if in hilly area, look for a model with hydraulic brakes as you cannot retrofit hydraulic brake to a cable brake model.
Purchased in October 2017.
Two bikes for double the fun.
Like so many other reviews about Leitner e bikes, our experience has been excellent, right from the communication at the time of our pre-order through to delivery being organised. The packaging and delivered condition was perfect and assembly was logical and very easy and we found our two step through cruiser bikes to be complete and of high quality straight out of the box. I did double check all tensions of nuts and screws as suggested in the assembly instruction and didn't find any issues that needed attention. Experimented with gears and pow...er levels for the first half hour of riding to find the settings most suited to our level of riding with a little exercise for these aging bodies. Just a wonderful experience to be able to enjoy riding a bike again. Well done to the team at Leitner for producing a terrific product at such an affordable price. We are rapped. Russ from Gwelup WA
Purchased in May 2019 at On line for A$1,425.00.
Brakes failed have failed 3 times even though I keep tightening them
Bike arrived with issue straight away! The front light wouldn't work. fast forward 6 weeks of owning the bike and my brakes have completely failed with the break cable starting to unravel. So dangerous as I only realised the brakes had failed at a red light and I went flying into traffic. To make matters worse the stand has now failed. Highly recommend that no one buys this bike as there are massive safety issues!!
Purchased in April 2019.
The gift of smile to my girlfriend!!
Ordered a black Venice Cruiser at sale price for my girlfriend after several days of research and comparisons on line. This bike has optional equipment included that other brands charge extra for. Also a more powerful battery than others at its price. Front and back disc brakes add extra value. The bike shipped the day after I bought it and arrived in the Pittsburgh area in six days. Out of box assembly went smoothly and only took a reasonable amount of time. The build quality of this bike is fine, but I think it would hold up best if used on...pavement, grass and rails to trails type bike trails. However we are both in our sixties and that was our intended use for it anyway. Now the good part. This bike is a blast to ride. My girlfriend hasn't ridden a bike in along time and was nervous, so we went to the local school and rode in the parking lot. After a few miles of practice she was amazed by the pedal assist and loved using the twist throttle just to leave me in the dust on my standard bike. The hub motor ran smooth and quite and had plenty of get up and go. I was able to reach 22 mph. Needless to say she had a big smile the whole time. Next we are looking forward to riding a local rail to trails. At this point all I can say that if this bike seems to be good value, especially when compared to others in its price range. We haven't put many miles on the bike yet so the final hope is it stays dependable for many miles to come and based on how things have gone so far, I think it will. July 4th 2019 Update: Excellent customer service This review is a follow up to my original review I posted in May 2019, when we got the bike new. Since then my girlfriend has ridden her Venice Cruiser many miles on our local rails to trails. She absolutely loves this bike. It performs flawlessly and is a joy to ride. As I stated in my original review, it was the gift of smile to my girlfriend. Based on her experiences with the Venice Cruiser, I highly recommend this bike.
It’s just perfect
I received my 24in step through yesterday & I love it, the quality is exceptional.
I found it reasonably easy to assemble, I had a few hiccups but that wasn’t a Leitner problem.
It’s a stunning looking bike, extremely comfortable to ride & I just love the fact that I have nothing else to spend as it comes with lights, rear rack etc.
I don’t drive so this bike is going to be my main transport & even now has exceeded all my expectations.
I am so glad I found Leitner electric Bikes.
Purchased in May 2019.
- Verified purchase
Fully recommended. I love my Milan Cruiser
I purchased my Milan Cruiser approximately 5 weeks ago and have ridden it to work most days. On arrival we found the front disc rotor was bent so contacted Tim at Leitner and he sent a replacement that day. That is excellent after sales service which isn’t so common these days. The bike is one of my best purchases yet! It was easy to assemble , looks great and the ride is smooth and comfortable. I would recommend Leitner bikes to anyone . I really like the step through feature which would suit any aged person but especially those who are l...ess able to get their leg over a bike with a bar. The brakes are excellent, comfy seat, a good loud bell, smooth brakes, excellent price . I purchased the smaller battery which is easily enough for me and also easy to remove as the seat lifts . I really can’t fault the bike or the service from Tim .
Having a wonderful time!
I just love my new Venice Cruiser as it allows me to really enjoy the ride. I live on top of a hill and now I just press + to three bars and up I go. My husband is now ordering one so he can keep up with me on our rides. We are recently retired and our electric bikes are part of our new lifestyle.
The Venice Cruiser bike is so much fun. I am really glad I made the decision to buy one.
- Verified purchase
Good handling of a difficult situation
I recently ordered a Leitner Venice however, through no fault of Leitner, the bike arrived severely damaged.
They arranged to have the damaged bike picked up and to send me a new replacement bike, there were a few other issues with the courier company but the sales person at leitner really did her best to make the situation as fast and easy as possible
Makes riding fun again
I bought a Milan step through for my wife to try first, having rented ebikes a couple of times. So impressed that we now have one each.
Easy to put together and great fun to ride. We're off!!!
In fact, just finished riding around 20klm together including a long hill home.
Excellent bike, great price and just a joy to you ride in strong head winds
I just wanted to say how delighted I am with my new Leitner ebike.
The setup was easy enough and it rides magnificently.
The bike was ready to ride in about ½ and hour. The tyres were pumped up already and the battery was fully charged.
I am delighted with this new ebike.
The build quality exceeded expectations and riding it is just a joy.
I would recommend this to anyone wanting a new ebike.
what a bike
So well engineered and designed,great for my wife who has artificial knee
Can really recommend it
Easy to assemble with clear instructions and securely packaged for delivery
I liked the fact it had front and back lights as well as a carrier
It is also quite light for an e bike
Really good value
Ten thumbs up!
Wow. I had no idea how much I’d like this bike. I ordered the Venice Cruiser on a Sunday and was riding it around my northern NSW town on Wednesday. Easy to assemble, excellent instructions, amazing fit and finish, quality parts, great paint job. Still no rattles or squeaks after several hundred kilometres over country roads and bumpy tracks, including a spectacular encounter with a poorly marked speed bump. Random strangers remark on what a nice bike it is and are genuinely surprised when they notice that it also has a motor. Leitner have been...fantastic with their after-sales service, sending me a free replacement for a small part I had lost. If you’re on the fence I’d recommend ordering a Leitner right now, just be prepared to keep finding excuses to pop down the shops, ride into town, visit that friend etc - you’ll be using it a lot more than you ever expected.
The Best Birthday Present to Me from Myself!
After falling in love with electric bikes in NZ, I knew I had to have one and after shopping around locally I searched the Internet to compare value for money and I couldn’t go past the Leitner. Putting it together was easy enough for someone as inexperienced as me and my first ride was exhilarating. I absolutely love my red Venice Cruiser and with a basket on the back I went with a friend on a 26 km ride this week and enjoyed a BBQ by the beach. Go on treat yourself, you will never regret it.
Questions & Answers
Good Evening. I am about to purchase an electric bike after searching the internet for all the varied options and makes. My budget is $1500 max (including freight).
I live in Bunbury WA and I note freight varies quite considerably between Companies from "free" to over two hundred + $'s (not sure why the difference).
Anyway I tried to get your calculation but wasn't happy to proceed nearly all the way thru the order process just to get a figure. I would appreciate it therefore if you could send details.
I am considering a 26 inch step thru or the larger "ultimate" or similar.
I'm not finding it easy buying on line and worry should i have some problems with whatever bike I buy along the way - do you have a repair agent somewhere in WA?
I guess its fair to say I am leaning towards one of your bikes (like the recent award you won) but I am also looking at a "Hamburg" trecking; "Hasa Swift"; and the Bullshark Road Electric Bike. They all have their selling points such as pricing, large discounts, free freight or low freight and so on.
Any thing you could add to help me feel confident that your bikes are the best buy would be appreciated.
By the way I am a fit 77yo who enjoys a ride but finds that strong winds and hills are becoming more of a deterrent!!
Thanking you in anticipation. Kind regards. Winston Holmes (0466971252)
Thanks for your message. All freight costs goes directly to the freight companies. It is calculated using the size and weight of the carton and your location. All freight is transported via road not air, hence the high cost. Lithium Ion batteries cannot be shipped via air unfortunately. You can simply give our customer service team a call on 1300 856 725 or send us an email at firstname.lastname@example.org to see if we can search around and find a cheaper courier option for you. For example, shipping a cruiser bike to Bunbury WA 6230 is around $205 via a different courier than our default courier. Hope this helps. Please contact our customer service team to discuss further. We look forward to hearing from you.
Good morning - Thanks for the above and Alex's phone call that I missed.
After reviewing the different options for a mid priced e-bike I have narrowed it down between a Leitner or one from another Company. That Company has come up with a great price by dropping the freight component.
I understand your approach to the freight charges and therefore request your very "best" total cost on :
26 inch Berlin "step-thru" or 26 inch Berlin "step over"
Originally I was interested in the "Ultimate" but note it is out of stock. If that situation is likely to change in the near future I'd appreciate your "best" price for an "Ultimate" .
I wonder if there is a place in WA where I could get service work done if necessary.
Thanking you in anticipation. If necessary I could be contacted on 0466971252.
Kind regards. Winston Holmes
what is the warranty on your e bikes?
We provide a 1-year warranty on the electrical components of the bike (e.g. Battery, Motor, Controller etc.).
Then we provide a 2-year warranty on the frame itself.
Please note, warranty only covers manufacturing defects or faults and does not cover water/liquid damage, accidental damage or misuse.
I hope that this helps and please reach out if you have any further questions or concerns.
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