Excellent after-sales service
I bought a Berlin cruiser in January 2019. Have greatly encored the ride, but the best feature is undoubtedly the after-sales service. I have had a couple of minor technical issues, which were addressed immediately with clear instructions and a helpful attitude.
Purchased in January 2019 for A$1,100.00.
Just what Coronavirus ordered
Purchased a Berlin cruiser in April 2020 during virus lockdown. Delivery was on time & assembly was easy. Travelled 300+ kms so far without a problem. My old legs didn’t appreciate the hill to my house at the end of a ride previously. Now with this bike my rides are enjoyable to the end. Great value for money. Peter B from Melbourne
My wife and I have 2 cruisers one berlin one step through. Recently my bike stopped functioning after heavy rain, no power to controls but battery fine and charging. On emailing it was suggested I replace the controller and was promptly dispatched at a reasonable price. After fitting the problem was the same and after some investigation I figured out there are 2 fuses in the battery pack. replaced the fuses and off we go. This is just for future reference. Regards Thomas.
Great value and great fun.
We've had two Leitner bikes for a week or so now. 1 Venice step through and 1 Berlin Cruiser. So far very pleased. Assembly was surprisingly simple. Riding the bikes around the undulating terrain of Brisbane is a real pleasure and the motor has been up to everything that's been thrown at it. These bikes are very good value for money and ideal for anyone who wants to ride but doesn't want to arrive at their destination an exhausted ball of sweat. Les Stanley, Author - My Brother's Bicycle (available on Amazon).
Purchased in March 2020.
- Verified purchase
Perfect, this bike has everything I want, very happy!
I just bought 2 of the Venice step through bikes. It takes a little bit of getting used to after a normal bike, but with this make I couldn't be happier. Comes with all accessories, good gears and great power up hills.
Definitely reccommend. Excellent customer service. Thank you Leitner
Purchased in February 2020 for A$2,200.00.
A nice way to get back into distance riding
I purchased the Berlin cruiser after a a bunch of research into e bikes, battery life and value for money. There are a lot of good products out there but not a lot seemed to provide a battery range of more than 30 kmph. I stumbled upon the Berlin cruiser and it was appealing because it is not only a seriously good looking bike, but it had a battery with an Estimated range of 80 km. Distances I have enjoyed riding in my many years of cycling. I wanted to get back into riding after injury took me out in 2018. I loved riding and the freedom it gav...e me and have missed it for what seemed like an eternity. The bike arrived in a well packed box and was easy to assemble and the online instructions gave enough insight as to what goes where), I took it out on a maiden voyage down the local rail trail, ended up ‘gps’ing’ about 44 km with an average speed of 15-17 Imphal. I set the assistance on medium for most of the journey, with the occasional pressing of the button for more power when I had steep hill to climb. The bike handled brilliantly and my body gave out long before the battery did, as my daughters had a play on it after my ride and the battery seemed to last. This is my first e bike purchase and thus far it has been the most satisfying freeing experience to be able to get onto a bike and just ride the way I used to. I take it out every other day and average about 20 km but it is comforting to know I have a lot of battery to spare if I decide to take the long way home. I chose the bigger battery because I wanted the freedom to ride and it has been more than enough Power for me. The bike sits comfortably on the road or a rail trail and I find it more comfortable cruising at 15 kmph. It is a sturdy bike with a lot of comfort and on a 35 degree day, it held its own. I love the extra little features such as a light, mud guards, key to take out battery, drink holder and bottle and comfortable seat. Those things usually add to the cost of the riding experience, but they were all included. These bikes do exactly what they are supposed to do, bring back toe joy of riding, enhance the riding experience and give you a peace of mind that you can go the distance when needed. Thank you team for all your hard work and support throughout my purchase experience And your product has nailed it!.
Purchased in December 2019 for A$1,479.00.
Bang for buck!
I've had the bike for 3 months now. Its definitely great value.
Small issues that are slightly annoying like the cables to the lights breaking and a disc rotor that is misaligned (and every time i need to adjust the brake pads after its worn a bit, it scrapes again) .
You need to know have a bit of knowledge on bikes to get it set up right, otherwise you should budget an extra $100 or so for the local bike shop to assemble it.
The battery range is as advertised. I get about 30km range with very few hills before its down to low (I've never compl...
A joy to ride! The car can stay in the garage.
After much research, came across the Leitner brand. My wife needed an ebike for towing a trailer, picking up food scraps from restaurants for composting at the local community garden. I just wanted something to make the hills less steep. We chose the Milan and Berlin Cruisers. They arrived on time and were assembled with minimal effort. The instructions and user manual were clear and easy to understand.
So far after 3 weeks there has only been some small adjustments required on the Milan, front disc brake and rear derailleur. Both bikes pull t...
- Verified purchase
Great Bike and Great Price
I own 2 mountain electric bikes and this is my first cruiser style electric bike and I could not be happier, it allows you to adjust the bike to rider which gives you the a felling of comfort when riding. It was easy to assemble. The quality of bike for the price in my opinion would be hard to match. Great bike and service from Leitner.
My best decision
I actively shopped all ebike vendors while saving to buy my first. Many were just too pricey or were the wrong style.
Found the right bike @ Leitnerdirect, and am so glad! Bought the Berlin, and am having a blast cruising all over!
I consider this a great investment, and would recommend to anyone who wants an ebike!
August 20th 2019 Update: Fun ride but decreasing battery power
I am using my bike to commute 8.5 miles to and from work on mostly flat terrain. Less than a month, 400 miles so far. The battery has been recharged nightly, as rec...ommended, and I am already just limping home. Was assured battery wouldn't develop "memory" , but that is happening. October 12th 2019 Update: This bike has all the features I wanted ! Excellent entry level ebike with integrated lights , disc brakes , fenders , & perfomance ! Customer service has been great . Very happy to have found Leitner online ! Just had it 3 months and almost 1000 miles . So fun !
- Verified purchase
Performance on hills is not acceptable. Flat riding is good.
It took me months of research and questioning, telephone calls, emails to finally decide on an Ebike purchase.
Hopefully my review may save you some money or help you to think twice about how you go about sourcing your ebike.
I read all of the 5 star reviews for the Leitner ebike products on Product Review. There are close to over 250, 5 star reviews. I said to myself, 'How can a company have so many 5 star reviews ? ' This amount of positive 5 star reviews certainly helped me choose this brand.
The 14 day money back was also a plus, UNTIL I ...
GREAT BIKE / GREAT PRICE
I purchased a Leitner Berlin Cruiser recently and had it assembled and set up in a short time with minimal reference to the instructions ! I am 72 years old and have owned a bike/s since l was 7 years old and been doing most of my own maintenance and repairs since then ! I for many years now have been doing all my own maintenance and repairs ! I Decided on an E bike as I have extensive arthritis and at times found riding my normal bike caused my joints quite a lot of pain ! Riding the Leitner E bike l have very little pain mostly and some time...s virtually none ! I chose a Leitner E bike after a lot of looking at reviews of different makes ! I am extremely impressed with the quality and finish of the bike ! In my opinion it's equal to considerably more expensive E bikes ! Leitner have the best reviews of any E bike ! Peter V.
Purchased in June 2019 for A$1,175.00.
After reviewing many different E-bikes via internet I had decided on an American supplier but not American made. Somehow I received an ad about Lietner. Looking at their product I was very impressed with the features and the price
( $500 US )less than the bike I was ready to buy with similar features. The bike arrived in a timely manner and in good condition. I had a couple of small issues with assembly ( my lack of knowledges) and they were handled in a quick and professional manner.
As a 78 yr old that has not ridden a bike in many years, it was a real joy to get (back in the saddle again). This is a first rate company with a quality product at a reasonable price. I do not reviews as a rule but Lietner is worth it.
Purchased in May 2019.
Fabulous bike, don’t know why I waited so long.
I purchased my bike about a month ago (step through) and my husband was so impressed he ordered a Berlin Cruiser. Mine took 4 days to arrive whilst hubby’s took 5 days. Easy to assemble and fabulous to ride. Have had 2 minor faults, the front light didn’t work one my bike so we contacted the company and we had a new one within 3 days. Then my husbands bike had an issue with the stand. Once again we contacted the company and we had a new one within 2 days and we live in Perth. The service backup is extraordinary and we are extremely impressed to...know they stand behind their product. These bikes are very well made, strong and reliable. We won’t go past Leitner for any future bikes. We get asked about the bikes a lot so I’m sure we have sent business their way.
Purchased in January 2019.
- Verified purchase
Very happy with my Berlin Cruiser. It is a quality bike and makes hill climbs a breeze. After 4 months an obscure technical problem, developed. I phoned the company and spoke to Tim who couldn't have been more helpful. He was understanding, easy to talk to and straight onto the problem. A replacement part was dispatched by express post immediately. Full marks Leitner.
Had my Leitner Berlin cruiser just over a week now,and it is amazing,easy to assemble the few parts requiring assembly,dont procrastinate get one now, chances are you will receive you bike in two or three days as I did.I am having so much fun on my bike,my arthritic hips are feeling the benefit after only a week,I will be 82 in April it has given me a new lease of life.Thank you Leitner.
Berlin Cruiser Bike is my second electric bike, first one is a Nishiru folding, City Pro. First ride of Berlin, straight away, I felt the comfort and smoothness. Just don't know how long it will last. But I do know that it is worth recommending to friends and workmates.
I work on my own push bikes so I just hope I get the necessary back-up on parts should I need them.
Well done for a minimally priced bike.
Questions & Answers
Hello, my first ebike is a Leitner CrossX. I have just finished assembling, newb question - is the key meant to stay in the bike when riding? I cannot remove it when the battery is in the ON position...
Yes it does have to stay in the battery. I queried this with Leitner myself as it is not very practical and could easily be bent. They confirmed that it has to be in the battery when riding.
Whats the biggest battery Leitner make and max speed + how much?
Thanks in anticipation.
Thanks for your message Bernie. There are different options for different models. Most commonly, you can choose 16Ah battery for the on road bikes with maximum speed of 25km/hr PAS, which is road legal. Please contact our friendly customer service team between Monday to Friday 9am-5pm Melbourne time on 1300 856 725 or send us an email at email@example.com . Thank you!
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