Reviews with attachments
A couple of months after purchase my bike started squeaking so i took it in for a service and the second day of riding the squeaking was twice as much and twice as loud. Will not recommend.
A very impressive Trike, sound engineering and finish. Excellent service and communication from the team at Trike Bike Show details · 1
- +3
Fast arrival quick service I chose to pick-up in store. Friendly and helpful and quickly loaded into the car. Great product and easy trailer to ensemble, i thought it was for a 2 wheel ebike not trike but I was easily able to custom mount a hitched that works fantastic. Cheers Show reply
Poor customer service & send me a bike without battery and many missing part! – paid under $4000 for a E-cargo bike took few months to receive 2 big boxes!! no manual book or any instructions comes with the bike! whenever try to call or email hardly get any response was told will get a call back few times while for few weeks each time and never get a call back once!! when we call and fortunately get to speak to somone we… Read more
have to feel like a bad guy asking for the missing parts that was ment to be sent to us fro. the beginning!!! as we are trying to assembly keep find out there are more and more missing parts!! they did not send the battery for us I had to call and asking for it. we got the battery in the end but we keep finding more missing part! it has been so many months now and the bike is never 100% assembly just calling back and forth for months!!!
Seriously POOR customer service!!!! the last time I asked for missing part we never get a call back for months and when I called the guy said " you lost your part and keep calling us for more"
WE DONT WANT TO WAST OUR TIME CALLING YOU AT ALL IF YOU ACTUALLY SENT ALL PART FROM THE BEGINNING!!!!
ohhh and he hang up on me saying " we wont be helping younany more I've got somthing else to do"
and when I leave bad reviews on their Facebook the owner privacy messages me and block me from their page !!!
Instead of apologize and improve their shifty service!
Dear Customer, I'm sorry to hear about the challenges… Read more (+1 reply)
- +5
Nice Idea....but – If the trike came undamaged then I would be super happy. But it didn't. I only wrote this review due to the disappointing customer service, which for a bike that costs over half a ton, you expect better. The trike came damaged (UNDER the protective wrapping), in many places. The packaging was not damaged or dented, nor was the protective… Read more
wrapping, under which the damage was hiding.
There are paint chips right down to the bare metal in several places as if it had been poorly handled before or whilst packaging it. In my opinion, the trike has been assembled previously, and very carelessly disassembled. The derailleur has OBVIOUSLY smashed into the cross member and the seat post socket is scratched to buggery where it appears the locking bracket has been twisted off. One of the wheels was buckled and needed the spokes adjusted to straighten it. AND NO..... It wasn't over torqued!
The seller assures me that they are packed in the factory and it has never been assembled before! If that is truly the case then three things. 1) That's not my problem. 2) I suggest the seller does then open the packages from the manufacturer and do some quality control. And 3) Not my problem Don't try to make it so!
I believed that I had purchased a brand new, in the box, never used trike bike. As advertised. That is not what I received. Had I known the trike would be damaged like this, I would not have purchased it. Even at a discount!
The seller has been very dismissive of the damage, blaming it on the couriers and expecting me to just accept it 'as is' or to repair it at my own expense both in time trying to find someone to match the paint colour and also the monetary costs. The seller has also been less than helpful about what colour exactly I should be spending extra money on! The seller says that he himself uses nail polish in his work shop for this but couldn't tell me what colour works for him, mansplaining the ins and outs of the colour mix batches and thickness of the layering and the temperature of the oven and the humidity in the factory, yet couldn't name the colour that he uses? Again [name removed].... NOT MY PROBLEM!
The seller has led me along for weeks saying they had made an insurance claim with the courier company, but I haven't heard anything from them and besides, it is not my responsibility to chase up this stuff!
These things (damage during production and packaging) happen, but for the seller to a) blame it on someone else when CLEARLY it left the shop or factory damaged in the first place! ... b) to expect me to remedy the stuff up myself, at my own expense .... and c) deny through buck passing and or inaction any responsibility ...., but due to these things, other buyers need to be advised.
Of course the seller will have his explanations, suggestions, scenarios and excuses, but again.... Not My Problem! Don't try to make it so!
USE PayPal for YOUR insurance and if it arrives damaged ...... Report it to PayPal FIRST! I wish I had.
Your trike was damaged in shipping, we put a claim in… Read more (+4 replies)
Latest follow-ups
Not a kiddie's toy! – I ordered the trike sight unseen. I was impressed with the video showing the performance of the trike and the specifications. The assembly instructions were excellent, if slightly out of date. I live interstate and I was not able to assemble the… Read more
trike myself. Trike Bikes put me in touch with "Flying Bikes", who assembled and tested the trike at my home. The cost was reasonable and it took about 3 hours.
The trike is harder to get used to than I expected. The electric motor is powerful and the steering sensitive. I have every confidence that I will get used to it soon enough.
Update: I watched a youtube on the differences between riding a trike and a two wheeler. It made a lot of sense and now I can ride the trike with no problems.
Follow-up · Battery life is good. I can get at least the specified range. I've not verified this with Sobowo, but it seems there is a certain amount of regen going downhill. Top speed is around 25 km/hr on the flat. The motor is governed so it depends on pedal power to go faster. I'm 75 so not especially strong. I've not been on really long rides. 20 km round trip is comfortable enough.
In-depth reviews
Happy Days – Hi, I am Ross 68 years old and I have just brought a Polar Bear Fat Trike Bike and it's best thing that I have done in the past 20years and it would be the best fun that I have ever had. First test ride was with the grandkids twins girl and boy, the girl sat in the back basket the boy road his pushbike, we went to this huge park that was about… Read more · 1
5ks away, went around the park 3 times then home again, ALL three of us didn't stop laughing for the hole way. My granddaughter seed that it was the best ride that she has EVER been on. The grandkids are super happy they can ride their bikes to school now, I go with them. BEST fun I have had in years. laughter comes free when you buy a Polar Bear Fat Trike Bike. Next thing I will buy is the Sobowo Scotter for the grand children, took it for a test ride when I picket up my Trike, even I could ride Sobowo Scotter it was so smooth.
The people in the store were so wonderful and very helpful, we stood out side his shop and talked about the trike for a good hour and when I left, I new how to ride the trike. Thank You so much.
So far I love it! – Yesterday I picked up my new Trike Bike. A silver 26" model from Cycle Station in Albury, (can I say that?) from whom I had ordered it. They had ordered it in and "constructed" it for pretty much the same price as if I had ordered online direct from Trike Bike and we would have had to put it together ourselves, now my hubby is very clever but...… Read more · 2
(I'm a retired female, moderately fit) Today I donned my shorts and helmet and took her for a spin. First around the block to get used to the gearing and feel of it. Then when I was comfortable I headed off to the local shops. Well I must say I'm in love! I just love the easy gears and it's very easy to handle too. I popped the groceries in the back basket and headed home. Had to get off and walk to pull it up a slight rise on the way home, hoping my fitness will improve in time ;) So bottom line is I now have quick easy transport to local shops and light exercise thrown in. All in all seems like a solid well made bike. Only a minor Con: Light on the front is supposed to have a "siren" but it just sounds like a sick kitten, and does not come with batteries.
poor quality bike poor service bad parts – I thought about this for a while before being encouraged by a couple of other trike owners I met and from an objective bike shop that refused to touch my bike because what they found was, whenever they fixed something on a Trike BIke , it would lead to something else going wrong. I bought the trike in aug 2020 and rode it home only for a noise to… Read more
get louder and louder the longer I rode it home approx 12 klm. It was returned to Trike Bike and Mike said he found a piece of plastic in the bearings.
In march 2021 the motor died and again the bike was returned. For 2 days short of a one month I had no word from Trike Bike what was wrong and so I sent an email. I was offered the demo bike as he couldnt work out what was wrong but was told couriers were not delivering due to Covid. Not true as I contacted Sub60 who told me they could pick it up that day. I was then told a gentleman would bring it that afternoon ( his son actually). When it arrived he failed to send the charger. I needed to drive to collect it the next day. Incompetence 100%. Next I was riding the trike Xmas Eve 2021 when the rear right wheel SNAPPED OFF at the axle. When I contacted Mike he did not sound surprised, he was not apologetic and sounded quite blase. Again the bike needed to be returned and he replaced the axel at no cost, he replaced the front tyre at my request and my cost and then I needed to pay courier fee to have the bike returned to me (again by his son). I perhaps might have thought that he may have done a service or offered something in good faith (maybe the tyre) for the terrible incident , but no. Poor customer service by Mike And the woman at the front desk. No reply is required from Mike as nothing you could say will change the above details or problems with the trike. I still have a terrible creaking in the bearings I think, a similar sound prior to the lead up to the snapping of the axel. BUYER BEWARE please
Positive reviews
I had a problem with the delivery of my trike and gladly Trike Bike sorted it out for me, the girl who works there was fantastic, I will give them 5 stars but the delivery company one star, the carton looked like a bomb had hit it, but gladly the trike was perfect, So I would gladly recommend Trike Bike and the meetone tour trike I purchased Show details · 1
Excellent service and very helpful staff. Order was received ahead of time. If you're considering purchasing an e-bike or e-trike i recommend you consider these folks first! Show reply
Overall happy with trike bike – Great experience ordering and delivery , assembly was straight forward:-) only thing not happy with is the gear lever is difficult to push to change gears, I find I am leaving in 3 rd continuously, which is not a good thing. Makes it harder to ride… Show details · 1
Find out how Trike Bike Three Wheel Adult Tricycle compares to other Road Bikes
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Negative reviews
Chain falling off – When I received my new assembled trike a few months ago, 3 out of 6 times the chain fell off in first and second gears. Luckily a passerby put it back on. So be aware, it helps to know how to do this yourself. I reported the issue to the company and was told it worked perfectly when it was shipped and had been tested which was very unhelpful… Read more
feedback. I was asked to ride it in third gear as first and 2nd gears are the most likely to have this issue and I haven't had the problem since. Customer service is unimpressive and I have a trike that does not perform as it should. I have since read another review about the same issue and regret not reading reviews.
Hello Sandra, the only reason the chain will fall off… Read more
Poor customer service cheap quality Trike Bike – Puchased an electric trike bike for my wife delivery was very fast one day turnaround and I assembled it the next day, very very poor quality, rear axle bearing assembly out of line, all brackets welded on mudguards crooked, installing the axel through the first 2 bearings I had to force the axel down to line up with the next bearing then axel… Read more
still didn't line up with the last bearing and because of the loose fit of the bearings the inner 2 bearings that fitted over the key way slot on every rotation with the tension on the axel made a loud clicking noise totally unbearable to ride with this noise, I rang Michael and he told me I had over tightened the left wheel &damaged the bearing & this caused the noise, after removing the bearings they were perfectly O.K. so I had to fix the rear bearing housings so the axel would line up properly with all the bearings, problem solved. But all I got from Michael was I assembled it wrong. I made numerous calls to him sent photos rang the store and he never tried to retify my issue still waiting for his return call, the 12 month warranty is worthless, this product is so shotty with a price tag of $1,800 also purchased the seat with a back absolutely garbage back keeps sliding down and seat twists everytime you dismount. This product is a typical Chinese crap, very very disappointed in the customer service once they have your money they don't want to know you. Well word of mouth on this garbage is what it will be getting on this Trike and the store. Stop blaming customers inexperience in assembling the trike you don't know the experience I have and start acknowledging that you stock a rubbish product
Hello Dia, please supply your real name and contact… Read more (+1 reply)
Poor Quality – Poor Quality Black Satin finish Trike Bike Parts some damage. Bike doesn't sit square leans to one side When brake leaver fully applied doesn't stop bike. Brakes not functioning properly Poor quality tyres and tubes. When the bikes arrived took them to a reputable bike shop for assembly and he pointed out the faults and poor quality. When he… Read more
pumped up tyres one tube split apart and required better quality tyres and tubes to be fitted. I have to say I won't be recommending Bike Trikes to my family or friends Very poorly made and shoddy products and materials used
Hello Peter, as I mentioned to you on several other… Read more
Recent reviews
I am 74 years old, this trike has given me freedom, i often get complimented from other useers of electric bikes and i say hello to everyone i pass. Best trike ever, I ride all over the Gold Coast never have any trouble with it, I don't get saddle sore and I can fit my groceries in the back basket, I would absolutly recommend this company to everyone who will listen. Show details · 1
I bought a silver 20” electric trike from Trike Bike , QLD by phone on the Monday, it was delivered on the Wednesday ( Mid North Coast NSW). Michael and a lady I spoke to were very helpful and friendly. I got the local mobile bike mechanic to put… Read more · 1
it together. (money well spent). What a lovely little bike! Perfect size for me. (5’ high and 71 y.o) I am still practicing, but it goes really well even when it isn’t on e power. Very light. I think it is essential to watch the tutorial by Michael on how to mount/dismount, ride safely, turn, brake etc. The tutorial is very informative. I’ve watched it three times. It helped me a lot because I freaked out a bit when I first rode my trike and was a bit higgledy piggledy. Now I am just taking my time and easing into it. Very impressed with Trike Bike and I love my gorgeous little silver trike.
Follow-up · To answer some of your questions…..You can put the trike on full power for hills /slopes and it has a booster. Depends how fit you are. We don’t have any hills where I live, so it’s hard to advise. You still have to pedal, it’s not as powerful as bigger e bikes, but easy to ride. There are good hints in the booklet and Trike Bike staff are really… Read more
At 81 and no longer able to get out of my recumbent, I looked for options and came across the e-trike. Following some site confusion, I contacted Bike Trike. Interesting information. Wishing to deal with an Australian company, placed my order with them. Updated with information regarding delivery process. Accounting process easy as, and succinct.… Read more · 1
Trike delivered without fuss to nominated location. Dealing with Queensland firm from Victoria, left nothing to be desired.
Quality and great product! – Love the design and my brother likes it when I gave it for his birthday. Cost me a lot but I am happy to see my brother so much happy receiving this kind of gift. Thanks Show details · 1
Perfect for the Mrs – Purchased trike and assembled myself. Had a bit of trouble adjusting disc brakes. Took it back to place of purchase and they fixed it for me without a problem. Show reply
It was a nice bike but it was difficult to put together – The bike was shipped quickly and all parts were there. It's looked great once built but the building process was difficult and both the paper and video instructions were useless. Show details · 2
Find out how Trike Bike Three Wheel Adult Tricycle compares to other Road Bikes
Know better, choose better.
Excellent eTrike – Delivery of the eTrike-Bike was prompt. Putting the Trike together took much of a day, but got there in the end and took it for a trial ride before presented to my wife for Christmas. The Strike rode well. Show details · 1
Fat Wheel Trike Bike excellent – Absolutely love this Trike, using it for daily transport and collecting shopping and bags of salt and chemicals from the pool shop. Comfortable and very easy to ride with great performance and use abilities. Excellent on the beach and riding trails. Very happy with my purchase and with Michael’s knowledge and experience Thank you Trike Bike Show details · 1
Fat Trike Test Ride Hi5 ebikes, Adelaide – Took the big yellow trike for a spin in the heart of Adelaide city. I walk with a cane and was a little nervous at first but with some encouragement and advice from Ashton at Hi5 was soon riding with a smile. I made sure to try it out on slopes and different terrain and it handled everything great, no feeling of tipping at all. Responsive… Read more · 1
steering. I felt so safe and happy on the trike that I did not want to get off!- so we bought one home! Can’t wait for my hubby to assemble it so I can start riding!
Baby seat just what i wanted – I am 59 and now have a seat for my 3 year old granddaughter for my E trike could not be happier , prompt delivery and service . Great Company to deal with Show details · 1
Amazing Service – Amazing quality. Had an issue with the controller, but was sent a replacement immediately and it was sorted out. Very helpful company, and a very well constructed trike. Show details · 1
Bought this due to frozen shoulder – Unable to ride my two wheeler after accident to shoulder. Bought trike bike for steadiness. Fits the purpose. Would have like better gearing. Show details · 2
Solid kids bike and pretty good trike! – Got a kids trike for my six year old son and it’s good, easily the most “real bike” kids trike I found. He’s happy, I’m pretty happy, only ding on it is that the rear brake setup can be loud depending on how you adjust it but a drum sorta brake will do that Show reply
Love It – Love my Trike Bike, having walking issues I can now get out and about much easier. Living in a small country town I have no traffic issues and can now easily go to the local shop and bike around my local area. Recommend the Trike Bike especially good for carrying items back from the shop. Show reply
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and this is the email we sent you a few days ago. At… Read more