Most horrible movers ever
Didn't arrive on time. It took them 7h to finish one-bedroom apartment. I called the office several times but nothing at all. It was the most terrible experience ever. Rude and irresponsible
Only moved a dining table + chairs but they were on time, called 30 min prior to pick up and did a speedy job! I Will be using this service again
CBD Movers Melbourne are a scam
I had booked to move our office from level 3 to level 1 in the same building. 1st crew arrived only to argue that the furniture was too big for their truck??? We explained at least 5 times that we are staying in the same building. They then said that they would just go downstairs and did not return. CBD Movers Melbourne could locate them. After 2 hours they then sent another crew. They rang saying that they could not find parking in the CBD. I had explained to them that we were in the CBD and had no parking when i booked. They then wanted to ch...arge me for any fines that they got and also for the parking. I agreed to the parking and then they did not want to accept just the parking fee and so they left. They company argued with me stating that i was supposed to organise parking when the whole building doesn't have parking. They are scammers as they charge a non refundable $25 upon booking, that must be the only way that these scammers make money
Would give no stars if possible
Up there with the worst service that I have ever experienced from a business ever!. I was told to expect the removalists to come between 12 and 3 and that I would be phoned a half hour before their arrival. At 2:45, when I had not heard from them, I rang to find out what was happening. After being on hold for some time, I was told that a worker was sick and so they wouldn't be able to come. They also said that there were no other available workers that day. I asked, then why did you not ring to tell me and why am I chasing you up to find that o...ut. I was then given some 'covid 19' excuse but no covid 19 reasoning can explain not picking up the phone. As half my day had been lost - as if moving house isn't stressful enough. I asked that if I continue with their business for the following day that I be compensated. I was assured that I would. When it came to payment however they refused to discount the original quote and said that I too had to take responsibility for what had happened! Incredible. On top of that, the removalists who did a fine job, told me that they had wanted to work the day before but were told that there wasn't any work for them.
Absolutely avoid - also under company name CBD movers
I (female, 24) had the same experience as the reviews below. Moved apartments 1 block away in September 2019. The movers were 2 hours late, was what appeared to be a father and son who were completely unmotivated to do anything. When I came to greet them after they called to say they had arrived one was smoking a cigarette instead of getting the van ready for the move. I did half of the work, no sense of urgency although they knew that I could only use the lifts in the building from 12-2pm and they arrived at 2pm. The building managers were pus...hing me to move faster and the movers couldn't care less. At the end of the service they gave me a $25 voucher off their next services then asked if they could video me for their website review, which I imagine was to pressure me into saying they did a good job on video so I had no case for complaint. I declined, and submitted a complaint which was never responded to. CBD movers/365 movers charged me $185 for a useless service. I could have done a faster job walking my stuff over to the other building than using theirs. For an example of the slowness, When dismantling my bed, instead of taking apart the essentials to get it out of the apartment, the movers unscrewed every single nut and bolt completely unnecessarily, only creating more easy work for themselves. I asked them whether they made sure they picked up all of the screws before leaving my building, the younger son said yes and when we got to my other apartment they had left one of the essential screws behind and I ended up having to run over myself while they charged me for it. They only ended up moving my bed and couch in the 2 hours and I had to move everything myself afterwards anyway. Only hire if you want your time wasted. You'll end up paying more than other movers despite cheap hourly rates because they will purposely take 20x longer to do anything.
This is a fraud business
Mine was an horrible 3 bedrooms move at 900mt away. Despite the short distance, it was anything but easy.
I booked them the day before and I was told the price of 85ph for 2 professional removals and a truck. I was assured that the truck was clean and equipped with all the blankets and protections for the furnitures. In addition, the charge would have started when they start loading the truck. Also I had to pay 25aud in advance as deposit via phone (no problem with that, I said, I need the job done on time and very well).
The morning after 2 y...
Could not complete removal
Booked a job to move a refrigerator to storage, less than 1km away. They were told this would mean removing the doors of the refrigerator.
We were told no problem, they would bring basic tools. They arrived with no tools, did nothing productive for two hours then said if we paid them someone else would come and remove the doors. Their manager Karan promised someone would come, but this was just a lie to get them out of the apartment and get our money.
When I came home from work, I was able to remove the doors with a screwdriver ...and a wrench in 5 minutes. On a phone call which took an hour as I got transferred many times repeating the same thing over and over again, they also agreed that the original removalists should have had tools but they still wanted to charge for someone to come and do the job again.
Pathetic. Avoid at all costs
I had 365 movers booked for Saturday morning which I had booked for over 3 weeks. The move was to commence at 9am. At 9.30am I rang the company for an update. After being on hold for 5 minutes, I was told that the job was not booked for 9am - 12pm, but estimated to start somewhere around this time. I was then given some confidence that they would arrive by 11am.
At 11am, there was still no truck. I called back to be assured that they would arrive around 11.30am - 12pm. In the meantime I received a text from CBD movers to advise that delays wer...e being experienced and that I was expected to be cooperative whilst I waitied. 12pm, still nothing. I called back for an update and was assured again that the truck was coming and just finishing up a job in a neighbouring suburb - 5km away. I was guranteed at this point that they would be no longer than 35 - 45 minutes. 1pm. STILL nothing. I called back and was told that the closest truck was 2 HOURS away. 2 HOURS! In my dissapointment, I called another removalist company to try for a same day move as I just knew that there was something fishy going on. I picked up the phone and called another moving company and would you beleive it, but the same lady taking my calls all moring answered the phone.
I booked 2 men and a truck through this company to collect my furniture from a storage shed site and bring to my home. Time was to begin at 9.00am and I was quoted $85 per hour. My first question when an Indian lady answered my call, was.."Is this a Sunshine Coast based company?". She lied and said "Yes Maam". Had I known that it actually was a company called CBD MOVERS from NSW, I would not have continued with booking.
Men were non communicative and rude. Their English was so limited that they did not once listen to what I was asking them to ...
The worse worse worse services I have ever Dealt with in my life. Do not do not use them.
Simple collection of bed and base. They cannot even do that. do not use them. Ever. Constantly on hold. They told me pick up at 2, then 3, 4, and now 5pm still no show.
Shocking service. Didnt arrive on when booked. 1hr 45min late. Overcharged. Forgot to bring eftpos machine. Drivers didn't speak English. Won't be dealing with this company again would not recommended
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