Notice to reviewers: AAA City Removalist has been under new management since 2nd July 2018. Under the new management, AAA City Removalists have strived to improve their professionalism and a dedication to customer service.
Reviewer Photos & Videos
- Verified customer
What a great service from Marwan truck 2 of AAA city
4 bed room
Roof appreciate time
Marwan and the team of 3 removalists did a splendid job. Right on time started the job and finished tirelessly. Will recommend for a total house move without a second thought.
- Verified customer
Bashar & Mario came on time, moved us from a 3 bedroom to 4 bedroom home, very efficient and well mannered young men who were ever so helpful and polite and friendly - they really made the day go easier than we thought - plus they even fixed my daughters bed that wasn’t in their scope of works. I highly recommend the Truck 25 crew to anyone who is wanting to move easily without interruptions on the day. Thank you once again boys we will be sure to call AAA for our future needs :)
- Verified customer
Respectful, polite and hard working
Liam, Hamad, and Moey were respectful, polite and they didn’t muck around. They got the job done very fast and clean. Our apartment was three bedrooms but not everything was being moved but I didn’t need to explain anything more than once. Hard workers. Highly recommend.
Questions & Answers
I can see some bad reviews about AAA City Removals here, I used them a few times and in my experince their service was very good, I think the bad reviews are written by their competitors as it is not showing as verified purchase, how we can identify this?
AAA City Removalist A.AAA City Removalist
Hi Jones. I thank you for the straight forward question you have boldly submitted. As with any large company, the larger we become. the more negative reviews we receive. Let's face it, nobody is perfect and you are quite correct, many of the reviews are from competition. We conduct anywhere from 120 to 250 relocations weekly, the vast majority professionally and exceeding customers satisfaction. In other circumstances, we disappoint around 3 customers a week who always voice their concerns with a one star rating. The majority of disappointments are mainly exceeding budget, or alleged damage to second hand flimsy furniture. Of course there is some fault on our behalf but I assure you not to the extent portrayed.
It's interesting that the terrible reviews have been accumulated over a long period of time and then the wall is flooded with enough "thank god you're here" and 5 star rating reviews over a mere 4 days to hide the bad ones on subsequent pages. I challenge the validity of "many of the reviews are from competition" and ask where the evidence. It does appear that AAA has done this with the excellent reviews promoting their own company.
As a previous customer of AAA removals I can only wholeheartedly agree with the bad reviews. [name removed], your team was 5 hours late resulting in friends who were going to assist having to leave and took another 5 hours to move my 2 bedroom apartment, with a lift, ramps and easy access 700mts down the road. I was charged extra for the late finish (caused by your organisation) and an extra 1/2 hour for "travel time".
This is after the walls were scratched, my fridge dented and a brand new bookshelf having a shelf broken. Also, if you read the reviews, most people didn't have "second hand flimsy furniture" and as a representative of AAA removals, it's appalling that you refer to your customers possessions like that and highlights the attitude of your company.
How could such a terrible company get away with what you do?
Hi Fay. I don't know how they could do something like that. It was a very difficult time for my family. Our mother had just passed and we were moving my dad into a granny flat with my sister. These people were caught and had to remove the stuff they dumped and take it to the tip. They were also fined administration charges and a hefting fine in the thousands for the actions. Nevertheless, I did not get my money back which I paid to remove the furniture and items we did not want and it was a very time consuming exercise. Don't use them!
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