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AAA City Removalist

AAA City Removalist

4.4 from 901 reviews · View Statistics

Reviews

4.4

901 reviews
5
(727)
4
(37)
3
(10)
2
(12)
1
(115)
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Raymond Martinez

Raymond MartinezSydney, NSW

  • Verified customer

Truck 7

published

Rami and Andy and Ronni were extremely helpful with the move. They were punctual and looked after us to beyond our expectations. Thank you for your help guys and we will be sure to call you again for our next move

  • Verified customer

Truck 51: David & Johnie

published

David & Johnie are punctual. These guys are quick, careful, respectful and very honest. I recommend this team highly. These guys packed everything solidly at the destination. Truck 51 are the best.

Ganan B.

Ganan B.Sydney, NSW

  • Verified customer

Steve and Alex truck 26

published

Apartment 2 bedroom move
Less than 10km distance between both properties
Move started and finished within reasonable time
Excellent services provided for fragile goods as they were wrapped and taken extra care of

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Maca D.

Maca D.Wanniassa 2903, ACT

  • Verified customer

Truck 25 Bashar and mario

published

The service from Sydney to Act was great. They arrived on time and worked quickly. Took care of my belongings and loaded the truck perfectly. Would recommend them anytime for moving.

Philippa D.

Philippa D.Sydney Surrounds, NSW

  • Verified customer

Steve & Alex Truck 26

published

Steve & Alex were brilliant. Punctual, good communication, efficient, well-organised guys. Kind and friendly, got the job done on time, had the right equipment. Will use again & recommend to friends. Easy!

George I.

George I.Sydney, NSW

  • Verified customer

Roy Truck 24

published

Roy Truck 24. Renovalists were efficient and professional, came on time, good work with parking, pick up, and drop off. Did all the heavy lifting. Very ecommended. Thank you Roy.

Jagath Senake K.

Jagath Senake K.Sydney, NSW

  • Verified customer

What a great service from Marwan truck 2 of AAA city

published

4 bed room
Short distance
Roof appreciate time

Marwan and the team of 3 removalists did a splendid job. Right on time started the job and finished tirelessly. Will recommend for a total house move without a second thought.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
samaneh

samanehSydney, NSW

  • Verified customer

Truck 25

published

Bahar and Mario, Truck 25
They are the best guys you can have to help ou moving your stuff. They are respectful, patient, caring and diligence. I certainly recommend them.
You will be in safe hands.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist

We really appreciate your thoughtful comments regarding our relocation services that we recently conducted for you. We look forward to serving you and your family the next time you move
Yours sincerely,
Customer Service Team
AAA City Removalist

Chris B.

Chris B.Sydney, NSW

  • Verified customer

Roy truck 24

published

Roy truck 24 and Aden reliable, efficient, friendly, all around great service. Would highly recommend. Turned up on time, no messing around. Even fixed a few wobbly pieces of furniture for me. 1 bedroom, short distance.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
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Dave P.

Dave P.Sydney, NSW

  • Verified customer

Truck 25

published

Fantastic service. Very efficient. On time. Moved 3 bed house in 4.5 hours across the city. Bashar and Mario were very good and friendly. We had no issues at all.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
  • Verified customer

Arthur on truck 22 excellent service

published

Excellent service and communication. Removalist arrived in time and loaded/unloaded efficiently whilst taking care of my items. The weather wasn’t on our side but they got the job dine wonderfully. Recommend!

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
  • Verified customer

Truck #9 - Randy and the team

published

Randy and the team were a great help with our move in tricky, rainy conditions. We would highly recommend them and we definitely will be using their services again in the future

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
Chris Ennab

Chris EnnabSydney, NSW

  • Verified customer

Truck 25

published

Bashar & Mario came on time, moved us from a 3 bedroom to 4 bedroom home, very efficient and well mannered young men who were ever so helpful and polite and friendly - they really made the day go easier than we thought - plus they even fixed my daughters bed that wasn’t in their scope of works. I highly recommend the Truck 25 crew to anyone who is wanting to move easily without interruptions on the day. Thank you once again boys we will be sure to call AAA for our future needs :)

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
  • Verified customer

Great removalist!

published

Roni was my removalist today truck 11. He and his team member were fantastic very quick, Polite and easy to work with. On time to start and finished in a timely manner. Would recommend

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist

We sincerely thank you Ash for your positive review of our removalist services. We look forward to the opportunity to be of service to you and your friends when you next need a removalist.
Yours sincerely,
Customer Service Team
AAA City Removalist

Peter_Stahel

Peter_StahelSydney, NSW

  • Verified customer

Respectful, polite and hard working

published

Liam, Hamad, and Moey were respectful, polite and they didn’t muck around. They got the job done very fast and clean. Our apartment was three bedrooms but not everything was being moved but I didn’t need to explain anything more than once. Hard workers. Highly recommend.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
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  • Verified customer

Truck 7

published

Big move 3 be housed on done with smiles an very diligently no breakages or damage estimates given transparently no problem at all very good experience will use again thanks rami Andy

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
  • Verified customer

Rony truck 8 is the best

published

Excellent very friendly and fast service! We will definitely use them again the future!! The two gentlemen were very kind and very helpful. They were very prompt professional and quick!

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist

Thank you Hussein for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you need a removalist.
Yours sincerely,
Customer Service Team
AAA City Removalist

  • Verified customer

Truck 14 Ron and michael

published

Michael and Roni were professional guys. Very fast,responsible and careful. They helped us to move seamlessly including assembling furniture, mattress wrapping and a whole lot. Thank you for your services.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist
Adrian

AdrianSydney, NSW

  • Verified customer

Would use again

published

We moved from a 3BR unit to a 4BR house, and Marwan and his peers of truck 2 handled it professionally with minimal fuss. They started on time and finished as expected.
Would use them again.

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist

We sincerely thank you Adrian for your positive review of our removalist service we recently conducted. We hope to be of assistance to both you and your friends the next to you need a removalist.
AAA City Removalist
Customer Service Team

  • Verified customer

Steve & Alex truck26

published

extremely helpful guys! you guys are the best. thanks for being efficient and careful with our belongings. you guys are the men & jack of all trades. super thanks a million

1 comment
AAA City Removalist
AAA City RemovalistAAA City Removalist

Thank you Krishna for the thumbs up. We hope to be of service to you and your friends the next time you need a furniture removalist.
Yours sincerely,
Customer Service Team
AAA City Removalist

Page 1 of 46

Questions & Answers

Jones Kurien

Jones Kurienasked

I can see some bad reviews about AAA City Removals here, I used them a few times and in my experince their service was very good, I think the bad reviews are written by their competitors as it is not showing as verified purchase, how we can identify this?

16 answers
AAA City Removalist
AAA City Removalist A.AAA City Removalist

Hi Jones. I thank you for the straight forward question you have boldly submitted. As with any large company, the larger we become. the more negative reviews we receive. Let's face it, nobody is perfect and you are quite correct, many of the reviews are from competition. We conduct anywhere from 120 to 250 relocations weekly, the vast majority professionally and exceeding customers satisfaction. In other circumstances, we disappoint around 3 customers a week who always voice their concerns with a one star rating. The majority of disappointments are mainly exceeding budget, or alleged damage to second hand flimsy furniture. Of course there is some fault on our behalf but I assure you not to the extent portrayed.

Nath
Nath

It's interesting that the terrible reviews have been accumulated over a long period of time and then the wall is flooded with enough "thank god you're here" and 5 star rating reviews over a mere 4 days to hide the bad ones on subsequent pages. I challenge the validity of "many of the reviews are from competition" and ask where the evidence. It does appear that AAA has done this with the excellent reviews promoting their own company.
As a previous customer of AAA removals I can only wholeheartedly agree with the bad reviews. [name removed], your team was 5 hours late resulting in friends who were going to assist having to leave and took another 5 hours to move my 2 bedroom apartment, with a lift, ramps and easy access 700mts down the road. I was charged extra for the late finish (caused by your organisation) and an extra 1/2 hour for "travel time".
This is after the walls were scratched, my fridge dented and a brand new bookshelf having a shelf broken. Also, if you read the reviews, most people didn't have "second hand flimsy furniture" and as a representative of AAA removals, it's appalling that you refer to your customers possessions like that and highlights the attitude of your company.

prajeesh
prajeesh

I used them and the service was very good.

Fay

Fayasked

How could such a terrible company get away with what you do?

1 answer
helen
helen

Hi Fay. I don't know how they could do something like that. It was a very difficult time for my family. Our mother had just passed and we were moving my dad into a granny flat with my sister. These people were caught and had to remove the stuff they dumped and take it to the tip. They were also fined administration charges and a hefting fine in the thousands for the actions. Nevertheless, I did not get my money back which I paid to remove the furniture and items we did not want and it was a very time consuming exercise. Don't use them!

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