The TaxiBox process is amazing from start to finish
My experience from start to finish with Taxibox has been amazing. Two years ago when I put my belongings into the boxes, the team were so helpful, friendly and made one part of the moving out process so less stressful. I realised at the last minute I needed 2 boxes not 1 box and this was no big deal to make happen. Whenever I would access my Taxiboxes at the warehouse, the staff were jolly and helpful. Access to bathrooms and also having music playing at the warehouse was also great (particularly after sitting in Sydney's traffic). Most recently the re-delivery of the boxes to the street with my new place was a little complicated but the Taxibox team were so helpful in working through the options - again taking away some of that stress that comes with moving. I highly recommend Taxibox.
TaxiBox is perfect!
Taxibox is the most financially and easiest way to move. We moved from the NT and Taxibox still allowed us to pack the box ourselves instead of delivering to our place and they gave us a discount too! We were able to access the box when needed and the size was perfect. Having it delivered right to our door was so easy and we were unpacked in an hour. I will definitely be recommending Taxibox to my mates in future.
Taxi box order and delivery
Professional and excellent service! Most impressed. From the order with the sales team to the delivery man was friendly, helpful and efficient. Thank you!
Must say I was amazed how the taxi box was delivered! And the tracking was perfect!
Easy and Simple
The process from ordering to getting them delivered 8 months down the track was so straight forward. You could also chat with someone on screen if you were not sure of one of the steps. Would use again in a heartbeat.
Fantastic and easy
Incredibly easy, time efficient, and not at all expensive when compared to hiring a removalist and storage facility. Delivered straight to your door when they say they will. The customer service over the phone is great, no jumping around from one person to another or waiting on the phone. The communication generally is so good. All my possessions were in great condition after 3 years of storage, despite some vacuum bags failing. I definitely recommend taxi box and would not heatitate to use them again.
2nd time around ... as good as the first
This is my second time using Taxibox and the experience was just as pleasing. Always Helpful and very responsive to my needs, I found the staff exceptional. I have recommended to a number of people I know to use them.
Excellent service, always on time and the UX is the best I've seen!
Thank you for your excellent service! I had two taxi boxes and the customer service is exceptionally good. The communication and UX to book, deliver, track & pick up is amazing.
Better than my previous storage co...
I needed to get out of the previous storage company (National Storage, Artarmon) as they were applying a 10% increase on my account every 9 months and so the monthly charge had gone from $330 to almost $500 in a few short years. I chose TaxiBoxes hoping to rent 1 or 2, but they're quite small and I ended up needing 4, but a discount was given. It was great that they had a truck to collect the TaxiBoxes to go to their facility...it was one less thing to worry about. The second great thing was that there were no automatic increases in monthly fees! That was a monumental relief...But you do need to keep up-to-date with payments as even payments which are a few weeks late can see your belongings heading into an auction queue. However, I can say the overall the experience was A LOT more positive than my experience at National Storage. Just one more thing: when collecting my things the removalists fit into the 9am-1.30pm Saturday opening hours but said the TaxiBoxes were on a slight tilt forward so they had to be very careful in opening them as the contents were leaning against the door. They described it as a "booby trap". Hence the lost star.
Excellent service and easy to use
My experience with Taxibox was awesome. Everything worked as combined and planned. The staff gave me an excellent customer service, from the call centre to the delivery drivers. I would definetely recommend it to everyone that need a storage.
Best Storage Ever
From our first contact, Taxibox have been professional and courteous throughout. Our boxes were dropped off and picked up at the times agreed and we were kept informed at all times during delivery and drop off as to where the boxes were. Drivers were all friendly and courteous. A much better way to store while renovating than using self storage which would have been more expensive and require additional handling of our furniture moving into and out of storage.
Awesome Customer Service!
Currently in the process of moving from Mebourne to Sydney - After I sent through an enquiry, Mitch the legend helped me organise a Taxibox and it was at my doorstep a few days later. Everyone I have spoken to along the way including the driver has been incredibly friendly. Thank you for making my move less stressful. I cannot recommend you guys enough!
Taxi Box really delivered. Did what they promised. Were On time, friendly staff,
couldn't fault them in the service provided. The mobile storage concept where they come to you just makes the whole storage thing so much easier.
Perfect service, great to work with
TaxiBox made the process of storing and then retrieving my storage clear, quick, convenient and hassle free. I was surprised and delighted at the quality and generosity of their service.
Prompt, reliable and friendly.
Saved so much time and effort by using taxi box. The staff were all friendly and helpful and very communicative and informative. They really took the stress out of moving houses. Will 100% use again.
Elaine and Jason
Lifesaver, cheers Andrew!
Andrew was amazing, very appreciative. My wife is 8 1/2 months pregnant moving in to a half completed home and Andrew was really understanding. He brought the box down the driveway right to the door to reduce the distance to move. My wife could not lift anything and Andrew was kind enough to help us unload the furniture from the taxi box into the bedrooms too - didn't realise the size of the job and couldn't have done it alone without him! Brilliant service, very friendly and convenient way of moving and storage- Highly recommend!
Great service in every way
Every aspect of the TAXIBOX experience was great. We had a box for many years and never a problem.
If the boys in the warehouse could go the extra mile to help then they would. I have no hesitation recommending them.
The best customer service I've ever experienced.
Writing a review to very specifically thank and shout out the best customer service representative ever - Clinton! I had an atypical storage request and, from the first call, he made me feel so comfortable and valid with my scenario. Clinton went above and beyond to ensure that all my needs with Taxibox were met, he did not treat me like any other customer and found very tailored solutions to my need. I have to say that as a consumer who doubles as a marketing professional I was blown away by his service. Thank you for all the time you spent on helping me out, Taxibox is brilliant but you definitely take the cake in making this a memorable and satisfying customer experience for me!
Makes moving go smoothly at a time when you need that the most.
We moved a 2br unit and a storage unit in 2 taxiboxes from 2 different sites in Sydney up to Brisbane last month. The whole experience with Taxibox was smooth and easy. Customer support and drivers were great. Everything arrived and left when they said it would. They went the extra mile to move the taxiboxes to the most convenient spot for us and lifted them with the greatest care and respect. The boxes fit more that you would expect also (more than even their videos suggest). I was very pleasantly surprised. Better value than removal companies if you don't mind the heavy lifting I would absolutely use them again. Thanks!!
It was Fantastic
TAXIBOX was friendly, punctual, good communication and quite entertaining with their text messages! Saved us time without moving stuff to and from a storage unit. It's is a great concept.
It was a good way to do my relocation
The boxes were delivered in a timely manner and placed conveniently. They were collected when promised and stored without issues. Delivered when I requested with the goods in good order and once unloaded promptly picked up. A good service
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