1,943 reviews
- Mobile Self-Storage
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- On-Site Storage
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- Moving Interstate
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- Cool Storage
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- Moving Overseas
AI reviews summary
Taxibox is highly regarded for its convenient and flexible storage and moving solutions, particularly for interstate relocations and home renovations. The service is characterised by exceptional customer support and highly skilled delivery drivers who successfully navigate difficult access points and busy urban environments. While the vast majority of feedback is positive, there are isolated reports of furniture damage during transit and occasional difficulties with call centre responsiveness.
Pros
- Exceptional Driver Professionalism: Drivers are frequently praised for their expert forklift skills, ability to manoeuvre into tight spaces, and helpful attitude when positioning boxes for customer convenience.
- Seamless Communication and Tracking: The real-time GPS tracking system and SMS updates provide accurate ETAs, allowing customers to coordinate their moving day with precision.
- Flexibility and Convenience: The service model allows for a "staged" move where customers can pack and unpack at their own pace, with easy options to add or return extra boxes as needed.
- Cost-Effective Interstate Moving: Users consistently highlight the service as a significantly more affordable alternative to traditional removalists for long-distance relocations.
Cons
- Risk of Transit Damage: A few reports indicate that items can shift during transport, leading to furniture damage; some users noted a lack of internal tie-down points to secure heavy items.
- Variable Call Centre Experience: While many find the office staff helpful, some experienced long wait times for call-backs or difficulty reaching a person during time-sensitive situations.
- Rigid Billing Policies: Recurring complaints mention a lack of flexibility regarding refunds for unused insurance or storage days when a move is completed mid-cycle.
- Logistical Inconsistencies: Occasional issues were flagged regarding redelivery bookings being cancelled without sufficient notice or internal systems not reflecting agreed-upon changes.
Verdict
Taxibox is an excellent choice for consumers seeking a low-stress, self-paced storage or moving solution, especially in challenging inner-city locations. While the physical handling of the boxes is expert, users should prioritise high-quality internal packing and padding to mitigate the risk of items shifting during transit.
Great experience with TAXIBOX. The flexibility of packing at our own pace was a huge advantage — when one box was full, we simply ordered another. Customer service was excellent, and access to the boxes was easy and convenient. Highly recommend! Show details
Jo was super helpful in a delivery today. It proved tricky with available spaces on the street however he went above and beyond to make it work. Highly recommend. Show details
Amazing experience with TAXIBOX for our interstate move from Geelong to Lawnton, Brisbane. We were nervous at first, but everything went smoothly. The box arrived on time, our belongings were transported safely, and the service was reliable and professional. Highly recommend! Move size: 3-bedroom house Distance: Long-distance interstate move On time: Yes, pickup and delivery were on time. Show details
Reviews with attachments
Kris was very accommodating and made sure the taxi box was installed correctly for use I highly recommended him!! Thank you Show details
Great service and easy to track the truck when they are coming Show details
Top job by Adam,friendly,professional and helpful Thanks again Taxi- Box. Show details
Highly recommend. We had to move from Brisbane to Sydney but no new address in Sydney straight away. They delivered box for us to pack and to my suprise fitted most of the 3 bedroom townhouse stuff in it. ( i truly thought we would need another box) Was picked up Friday heading to Sydney. Once in Sydney we accessed the box twice giving 24 hours… Read more
notice, and they had the box ready for use on arrival all free, all before the final empty to the final destination. I had sooooo much anxiety on the big move and how it was going to work, every call I made was answered and I didnt need to worry they had it all sorted. I cant thank them enough. Will use again if we need to move and store again
On time delivery and Corey explained things before leaving. Thanks! Show details
I was excited to get my TAXIBOX but abit disappointed cause I thought it would be abit wider or deeper… but I am happy I got most of my stuff that was in a storage unit in it ..but I have left over ( a lot of storage plastic containers ) We ordered another one it was so easy the person on the fone was great and understanding Today my second… Read more
TAXIBOX came super early it was awesome. I got to meet a very nice Eddie who was so helpful and polite ( I had talked to him on the fone another time when I couldn’t close the first box ) I would recommend them to anyone who is looking to store their stuff
Very happy with service. We moved most of our 3 bed house into two taxi boxes and it arrived safely, on time. Everyone we spoke to was super polite and helpful. Extra thankyou to Danny who managed to position the taxi box perfectly in the driveway to save extra moving distance! Show details
Lucas came to drop off the boxes today and was so helpful and efficient. Aside from the 7 day redelivery wait this has been a really great service and made the annoying moving experience just that little bit easier. Both drivers were so helpful and kind. Excellent customer service. Show details
Fantastic service from Frank at TAXIBOX — friendly, professional, and very efficient. He made everything smooth and stress-free. Highly recommend! Show details
Find out how TAXIBOX compares to other Furniture Removalists
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Driver was prompt, quick, and super helpful. Provided good loading tips, and explained all the little things in excellent detail. Two boxes was the perfect size for a large one and a half bedroom house of furniture (with large lounge, bookshelves, queen and second double bed). Show details
Great customer service. Super friendly. Very reasonable rates. Doing a kitchen Reno, so the Taxibox is a perfect size for our needs. Show details
I just had my Taxibox delivery by Eddie. He was on time, it was easy to track my order with the links sent. Eddie gave me good advice and options when positioning the boxes and tips for their use. I am very impressed with the whole service so far. Now I just need to do the hard work and fill them all up. Show details
What an excellent service. Kept you informed via text and url link to delivery time. Boxes all brand new in beautiful state. Corey great to chat with in getting it all right. He certainly knows how to maneuver that fork lift. Cares to line everything up and even chocked the ones that rocked a bit because of slope of the land. An impressive… Read more
service, and half the price of similar capacity of shipping containers. This was five containers for a 4 bedroom house plus study. The whole delivery setting up process was less than an hour. Recommended.
Eddie was incredible! Super fast & efficient. We have loved our Taxi Box experience. Show details
Craig was very professional and explained all aspects of the unit delivered. His was obliging and the positioning of the unit was perfectly executed. A lovely gentleman. An excellent choice for the destashing and storage that is about to occur. Show details
Latest follow-ups
Our box was delivered & filled rapidly. I had hoped to have it moved on to our next home but I had a metal box rather than a wooden one, therefore too heavy to transport. However it was great storage & eventually unpacked & contents moved by us. Great concept but be sure of why & what you want it for. Thank you all. Show details
Follow-up · I was advised by Taxibox to get a metal box based on the number of boxes I had. It was delivered on time & placed in our carport. It was collected without a problem.
In-depth reviews
2 Stars because dealing with the office was not easy. The call centre dealings were protracted because you have to wait for call-backs, can't log directly into the web site account without getting a separate access code which just added to the length of time needed to coordinate a re-delivery. Taxi Box use an off-shore virtual staff facility which… Read more
at times were not nearly as helpful as they could have been. They were telling me what I needed rather than willing to work to what I needed. Then, when I made changes to the delivery arrangements, their internal systems did not reflect the changes and there were many calls to sort things out. The on-the-day delivery tracking system started out giving me a two hour delivery window between 5.30am-7.30am which went nowhere, then at 7.30am, it updated to a delivery time of 11.30am-1.30pm. I had booked and paid $299 upfront for an unpacking crew to assist, and then when I realised I didn't need them, they insisted they couldn't give me a refund or part thereof. No surprises there. I would give 1 star except the re-delivery crew were terrific. Buyer beware. Do not recommend. 2 March 2026.
The delivery for loading my stuff and the storage were quite good. I had some issues with the redelivery and refund process, but customer service contacted me and helped resolve the problem. I am happy with the outcome and have to say that the customer service is excellent! Reminder: 1. TAXIBOX needs to confirm your redelivery booking via a… Read more · 2
phone call (in my case, email was not an option). I booked my redelivery online while I was overseas and my phone number wasn’t reachable, so the booking was cancelled - even though I had informed the staff when I first booked the box for loading that I would be overseas, was told a note had been made, and that communicating via email would be okay.
2. My storage period went slightly over one month, so I needed to pay for the additional days. Instead of paying just for the extra days, I needed to pay for a full extra month and then request a refund afterwards. Please note that the insurance fee is not refundable, and the storage fee is charged on a weekly basis rather than a daily basis.
It would be great if the payment option for both storage fees and insurance could be more flexible in the future.
Find out how TAXIBOX compares to other Furniture Removalists
Know better, choose better.
Excellent service - from initial phone call to determine the mechanics to eventually booking three boxes for short-term storage between selling and buying houses. Virtually nothing went wrong. Boxes arrives as scheduled (with online updates to specify arrival time), removalists arrived as scheduled and were very productive in clearing our 4… Read more
bedroom, 2 storey house. Boxes were collected the next business day and taken to storage.
We had no need to access our boxes while in storage. We moved suburbs from southside to westside of Brisbane. Completion of our new property was delayed so an anticipated 2 month storage arrangement lasted for 6 months. Due to the monthly rental contract, there was no need to contact anyone or have to explain why we needed to extend - just keep paying the storage fee!
Upon our new property (3 bedroom apartment) being made available - the Taxibox service was identical in reverse - arrived at designated time; helpful with placement of taxiboxes to assist removalists in the carpark of an apartment building/delivery via lifts. Removalists again productive in clearing the boxes and very careful when delivering furniture into the premises. Boxes cleared at the nominated time the following day.
In short - professional, punctual, personable and always responsive if required.
Sadly we have no future plans to move again, but if we do, Taxibox will be the first people we call. Highly recommended.
Positive reviews
The same driver delivered my second taxibox at my residence today and he is excellent. I was working in my house but he remembered exactly where to put the box. Very efficient and extremely personable once again! Great job Taxibox for employing such good drivers! Show details
Frank was in the best form you could be at 6:30am on a cold yukky Melbourne Wednesday, moving day aka doomsday morning. He was full of energy and went above and beyond to make sure I was pumped up for the task ahead (which no one likes to do)! Couldn’t have asked for a better wake up really, and so happy with the service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Show details
Phil was the friendliest person! He was really easy to communicate with and talked me through how to pack/ use the taxiboxes. Also was very skilled with the forklift! Peak hit traffic and he was so chilled about getting it done as quickly as possible. Show details
Negative reviews
Having internal rails in the boxes and making strapping available would give greater confidence that items would be secure and less likely to be damaged in transit. Otherwise, all good. Show details
Hi Aussie, Thanks for taking the time to leave us with… Read more
The driver had clearly had a bad start to the day, the arrival was delayed multiple times and when he did arrive the driver was constantly saying ‘f this’, ‘f that’ to my parents who were there to receive the taxi box. This was the absolute opposite experience to the one we had previously with our bigger interstate move where the drivers went out… Read more
of their way to get a taxi box into our old house which was on a main road. Genuinely hoping this was a once off experience and never happens again.
Hi Sarah, Thanks for taking the time to share your… Read more (+1 reply)
The delivery guys were great. The major downside, it is nearly impossible to speak to an actual person from Taxibox on the phone and to get exact delivery/collection times. When this is crucial (i.e you're hiring labour to help by the hour) it can be very expensive.
Hi Gwendalyn, Thanks for taking the time to share your… Read more
Recent reviews
Absolutely fantastic service by both the delivery & pick up drivers and removalist team. Both drivers - Steve & Kris were very skillful, efficient & very friendly. They explained everything I needed to know or do in plain, easy to understand language. The removalists were professional, efficient, diligent workers & friendly. When my box was… Read more
returned the removalist team helped me sort my possessions into groups & arranged the boxes under the house accordingly.
I have been recommending your services to all my friends.
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Hi Wendy, Thanks for taking the time to share your… Read more (+1 reply)