2,080 reviews
- Mobile Self-Storage
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- On-Site Storage
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- Moving Interstate
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- Moving Overseas
AI reviews summary
Pros
Verdict
The service is highly regarded for its technical delivery precision and strong communication framework, particularly the accurate real-time tracking. While isolated issues with payment links and phone wait times exist, the overall experience is characterised by professional staff and a flexible approach to storage and moving.
Eddie delivered a taxibox to our home on Friday 30th Nov. He was very efficient and went out of his way to ensure that it was positioned in our driveway to avoid any obstruction. A very pleasant fellow and a credit to the TB team. Show details
TAXIBOX were amazing with communication, very prompt with their delivery, and overall great to deal with. Frank was awesome with helping to deliver to a difficult unmarked road with no trouble at all. I would highly recommend if anyone is hoping to have easily accessible storage with a reliable team! Show details
Thanks again. Prompt call about being on time. Was able to discuss over the phone where Nori could place the box as i was not there at home. I was able to watch on our camera and placement was perfect. Show details
Reviews with attachments
Tricky delivery after some rain but the lovely driver sorted it out with no fuss. Show details
The communication and efficiency was top tier! Watching Chris load the taxi box into my driveway was flawless. Not only did he take care, but navigating and parking the box where I needed it was nothing short of exceptional. I was extremely impressed! Show details
So easy and wonderful service - I used Taxibox during Covid as well when I couldn’t get back to Melbourne. Thanks team!!! Show details
Excellent service from beginning to end. Vanessa saved us from a total logistical mess with a different moving company letting us down, extra shout out to her. Adam was quick, professional and friendly with both delivery and pickup. Decisions for any future storage or moving needs will be really easy. Show details
Can’t recommend taxibox enough! Second time using it moving interstate and the whole process was effortless! All it took was a matter of minutes to book online. Great communication throughout and we managed to fit so much in there (fun game of tetris)! It was genuinely the easiest part of the move. Show details
Jayden was friendly, polite, and genuinely willing to help. I highly recommend the Texibox service. Show details
Frank was amazing delivering our TAXIBOX! It was our first time using this service and Frank was on time, quick with unloading the truck and very friendly to chat to; Great experience! Show details
Loved the service and Jayden was great, super helpful and friendly Show details
If I could give 10 stars I would!!! This is my 3rd move using taxi box and again outstanding service! Lucas was super friendly and amazing. I recommend them to everyone I know who is moving! 10 stars!!! Show details
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Delivery by Jack was done so easily. Thank you so much Show details
Kris was very accommodating and made sure the taxi box was installed correctly for use I highly recommended him!! Thank you Show details
Great service and easy to track the truck when they are coming Show details
Highly recommend. We had to move from Brisbane to Sydney but no new address in Sydney straight away. They delivered box for us to pack and to my suprise fitted most of the 3 bedroom townhouse stuff in it. ( i truly thought we would need another box) Was picked up Friday heading to Sydney. Once in Sydney we accessed the box twice giving 24 hours… Read more
notice, and they had the box ready for use on arrival all free, all before the final empty to the final destination. I had sooooo much anxiety on the big move and how it was going to work, every call I made was answered and I didnt need to worry they had it all sorted. I cant thank them enough. Will use again if we need to move and store again
On time delivery and Corey explained things before leaving. Thanks! Show details
I was excited to get my TAXIBOX but abit disappointed cause I thought it would be abit wider or deeper… but I am happy I got most of my stuff that was in a storage unit in it ..but I have left over ( a lot of storage plastic containers ) We ordered another one it was so easy the person on the fone was great and understanding Today my second… Read more
TAXIBOX came super early it was awesome. I got to meet a very nice Eddie who was so helpful and polite ( I had talked to him on the fone another time when I couldn’t close the first box ) I would recommend them to anyone who is looking to store their stuff
Latest follow-ups
The delivery was on schedule and the young man that delivered the box was very skilled at putting it in exactly the right place. He was knowledgeable and polite. Will post another review after the pick up. Show details
Follow-up · Pick up was on time and without any drama. Informed Taxibox that one box was not used and a refund was sent to the credit card account. Will use this company for my next move. Thank you Taxibox for reasonable pricing and good customer service.
Reliable friendly service. The move was a 3 bedroom house over a long distance and was completed according to the arrangement. Show details
Follow-up · 4 taxiboxes were delivered to and picked up in Sydney then transferred to the Gold Coast one at a time. All went according to plan. All the people involved were very helpful and friendly. Very happy with the whole process. Thank you Warwick
Great flexible service – Love taxibox! I have used them several times without any problems. Good communication, great drivers, no tricks or hidden fees on account.❤️ Show details · 2
Follow-up · I have used them again this year 2026 and again found their organisation from phone to driver excellent. There may be cheaper ones now but they communicate and organise clearly , their boxes are strong and weatherproof and best of all the delivery/drivers are friendly, considerate and good at their job with excellent tracking and warning of arrival.
Find out how TAXIBOX compares to other Furniture Removalists
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Positive reviews
My second time using TAXIBOX, and it’s been so easy and convenient both times! A big thank you to Sean for helping arrange my things in the box and sharing helpful tips to keep everything secure during transport. Really appreciate the extra care! Highly recommend TAXIBOX Show details
Absolutely fabulous service from your professional and friendly drivers. This morning Craig picked up an empty box from us and delivered a full one … he was a really helpful and friendly young man. I will definitely recommend your company to my friends . Thankyou to your super efficient and friendly staff . Liz Pagden Show details
Eddie was friendly and helpful, helped me move my stuff which he didn't have to do. Did end up being a fair bit later than the estimate suggested at the start of the day, but it was updated in real time so I could still get on with my day and know when they were close. Show details
Negative reviews
Taxi-box constantly send payment links to email and phone that do not work. Even after ringing and complaining about all the payment email links that do not work, they lie and say its my banks fault. An hour later still trying to pay. I ring Taxi-box to get them to send a link to my phone. That link does not work. Awful company awful service. The above happens all the time. I cannot recommend this company. Show details
Having internal rails in the boxes and making strapping available would give greater confidence that items would be secure and less likely to be damaged in transit. Otherwise, all good. Show details
Hi Aussie, Thanks for taking the time to leave us with… Read more
The driver had clearly had a bad start to the day, the arrival was delayed multiple times and when he did arrive the driver was constantly saying ‘f this’, ‘f that’ to my parents who were there to receive the taxi box. This was the absolute opposite experience to the one we had previously with our bigger interstate move where the drivers went out… Read more
of their way to get a taxi box into our old house which was on a main road. Genuinely hoping this was a once off experience and never happens again.
Hi Sarah, Thanks for taking the time to share your… Read more (+1 reply)
Recent reviews
On time with all relevant advice and instructions, Taxibox was clean and serviceable. Easy access to the portal and yes the driver / delivery and pick up was efficient and courteous. Well done. Show details
Booking,Delivery & Pickup all were very easy steps to take,,Staffdelivering & picking up were efficdient & curtious,,The Box protected the items we needed to store,, Thank you Show details
Hi FalconX, Thanks for sharing your feedback with us! … Read more (+1 reply)