1,886 reviews
- Mobile Self-Storage
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- On-Site Storage
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- Moving Interstate
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- Cool Storage
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- Moving Overseas
We had a very disappointing and concerning experience with Taxibox. Our items have been illegally dumped onto council clean-up kerbs and even construction sites. This is completely unacceptable. To make matters worse, a stranger contacted us after finding our phone number within our belongings, which is how we discovered what had happened. This… Read more
situation has caused significant stress and inconvenience.
We will be notifying the council regarding this illegal dumping. We strongly urge others to be cautious when trusting companies to handle and store their personal items.
Taxi box continues to be our number one choice for a move (or for a reno) and we move a lot - including interstate. From the booking follow up, to the texts letting you know when they will arrive, to the skill and precision of your drivers, to the timely pick up. You are all rockstars and we trust you as our preferred moving and storage company. Thanks for being you. Show details
Lucas came to drop off the boxes today and was so helpful and efficient. Aside from the 7 day redelivery wait this has been a really great service and made the annoying moving experience just that little bit easier. Both drivers were so helpful and kind. Excellent customer service. Show details
Reviews with attachments
Fantastic service from Frank at TAXIBOX — friendly, professional, and very efficient. He made everything smooth and stress-free. Highly recommend! Show details
Driver was prompt, quick, and super helpful. Provided good loading tips, and explained all the little things in excellent detail. Two boxes was the perfect size for a large one and a half bedroom house of furniture (with large lounge, bookshelves, queen and second double bed). Show details
Great customer service. Super friendly. Very reasonable rates. Doing a kitchen Reno, so the Taxibox is a perfect size for our needs. Show details
I just had my Taxibox delivery by Eddie. He was on time, it was easy to track my order with the links sent. Eddie gave me good advice and options when positioning the boxes and tips for their use. I am very impressed with the whole service so far. Now I just need to do the hard work and fill them all up. Show details
What an excellent service. Kept you informed via text and url link to delivery time. Boxes all brand new in beautiful state. Corey great to chat with in getting it all right. He certainly knows how to maneuver that fork lift. Cares to line everything up and even chocked the ones that rocked a bit because of slope of the land. An impressive… Read more
service, and half the price of similar capacity of shipping containers. This was five containers for a 4 bedroom house plus study. The whole delivery setting up process was less than an hour. Recommended.
Eddie was incredible! Super fast & efficient. We have loved our Taxi Box experience. Show details
Craig was very professional and explained all aspects of the unit delivered. His was obliging and the positioning of the unit was perfectly executed. A lovely gentleman. An excellent choice for the destashing and storage that is about to occur. Show details
Driver (Eddie) arrived on time and did the job very conveniently. There was plenty of time to load our stuff. Whole thing went smoothly. Show details
Frank and his teammate could not have been more awesome. They were friendly, polite, and ultra professional. They delivered the Taxibox swiftly and answered any questions I had. Super happy! Thanks! Show details
Find out how TAXIBOX compares to other Furniture Removalists
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Quick and flawless drop off from Eddie who navigated overhanging branches and a power line with ease. My second Taxibox coolroom hire and I love that I have the option to include shelving. The unit was immaculate inside and Eddie made sure the unit was working before he left which was also appreciated. 5/5 stars. Show details · 1
Nori was on time, friendly and a master behind the forklift. He deposited our two boxes exactly where we needed. Show details · 1
Many thanks to Danni for delivering the TAXIBOX. He was professional, courteous, friendly and efficient in placing the box exactly where I wanted. Top job!! ⭐️⭐️⭐️⭐️⭐️ Show details · 1
We have been doing a kitchen and floors reno which required everything to be moved out. Taxibox was the perfect solution. Boxes delivered directly onto the driveway. To store onsite makes it so much easier. The boxes are bigger than expected and really well made. We had a couple of bad storms, hail, heavy rain and wind. Everything was dry. Totally… Read more · 1
recomnend taxibox for the customer service and good value. Some friends are doing a reno in the new year, so i will be suggesting Taxibox
Timely efficient expertise showed. Leveled up boxes quickly checked blankets in side Show details · 1
Phil was fantastic!!! He delivered the 3 boxes with care & precision. He was super friendly & helpful explaining everything. Thanks Phil for making the delivery a positive experience!! Super happy!! Show details · 1
Latest follow-ups
Our box was delivered & filled rapidly. I had hoped to have it moved on to our next home but I had a metal box rather than a wooden one, therefore too heavy to transport. However it was great storage & eventually unpacked & contents moved by us. Great concept but be sure of why & what you want it for. Thank you all. Show details
Follow-up · I was advised by Taxibox to get a metal box based on the number of boxes I had. It was delivered on time & placed in our carport. It was collected without a problem.
In-depth reviews
2 Stars because dealing with the office was not easy. The call centre dealings were protracted because you have to wait for call-backs, can't log directly into the web site account without getting a separate access code which just added to the length of time needed to coordinate a re-delivery. Taxi Box use an off-shore virtual staff facility which… Read more
at times were not nearly as helpful as they could have been. They were telling me what I needed rather than willing to work to what I needed. Then, when I made changes to the delivery arrangements, their internal systems did not reflect the changes and there were many calls to sort things out. The on-the-day delivery tracking system started out giving me a two hour delivery window between 5.30am-7.30am which went nowhere, then at 7.30am, it updated to a delivery time of 11.30am-1.30pm. I had booked and paid $299 upfront for an unpacking crew to assist, and then when I realised I didn't need them, they insisted they couldn't give me a refund or part thereof. No surprises there. I would give 1 star except the re-delivery crew were terrific. Buyer beware. Do not recommend. 2 March 2026.
The delivery for loading my stuff and the storage were quite good. I had some issues with the redelivery and refund process, but customer service contacted me and helped resolve the problem. I am happy with the outcome and have to say that the customer service is excellent! Reminder: 1. TAXIBOX needs to confirm your redelivery booking via a… Read more · 2
phone call (in my case, email was not an option). I booked my redelivery online while I was overseas and my phone number wasn’t reachable, so the booking was cancelled - even though I had informed the staff when I first booked the box for loading that I would be overseas, was told a note had been made, and that communicating via email would be okay.
2. My storage period went slightly over one month, so I needed to pay for the additional days. Instead of paying just for the extra days, I needed to pay for a full extra month and then request a refund afterwards. Please note that the insurance fee is not refundable, and the storage fee is charged on a weekly basis rather than a daily basis.
It would be great if the payment option for both storage fees and insurance could be more flexible in the future.
Find out how TAXIBOX compares to other Furniture Removalists
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Excellent service - from initial phone call to determine the mechanics to eventually booking three boxes for short-term storage between selling and buying houses. Virtually nothing went wrong. Boxes arrives as scheduled (with online updates to specify arrival time), removalists arrived as scheduled and were very productive in clearing our 4… Read more
bedroom, 2 storey house. Boxes were collected the next business day and taken to storage.
We had no need to access our boxes while in storage. We moved suburbs from southside to westside of Brisbane. Completion of our new property was delayed so an anticipated 2 month storage arrangement lasted for 6 months. Due to the monthly rental contract, there was no need to contact anyone or have to explain why we needed to extend - just keep paying the storage fee!
Upon our new property (3 bedroom apartment) being made available - the Taxibox service was identical in reverse - arrived at designated time; helpful with placement of taxiboxes to assist removalists in the carpark of an apartment building/delivery via lifts. Removalists again productive in clearing the boxes and very careful when delivering furniture into the premises. Boxes cleared at the nominated time the following day.
In short - professional, punctual, personable and always responsive if required.
Sadly we have no future plans to move again, but if we do, Taxibox will be the first people we call. Highly recommended.
Positive reviews
Thankyou for your service it was the perfect choice for me as what I had in my garage mostly fitted in perfectly. Pick up was as booked with no issues Tku once again Show details
Thankyou for the prompt delivery, I was at a medical appointment when box was delivered. My son James Grenside handled the delivery with your driver. It was placed in a perfect position. Safe and not hindering access to driveway should emergency vehicles need to drive up. It's just outside my window, which is excellent for security. To date I very… Read more
happy with your service . James said the driver was very polite and easy to deal with. Thankyou. Robyn L Grenside
Loved the ease of storing my stuff, the drivers were great! Customer service tried to get me to pay $300 more when the website said drop off was free, butvafter questioning it, they droppedcthe extra charges. Show details
Negative reviews
The driver had clearly had a bad start to the day, the arrival was delayed multiple times and when he did arrive the driver was constantly saying ‘f this’, ‘f that’ to my parents who were there to receive the taxi box. This was the absolute opposite experience to the one we had previously with our bigger interstate move where the drivers went out… Read more
of their way to get a taxi box into our old house which was on a main road. Genuinely hoping this was a once off experience and never happens again.
Hi Sarah, Thanks for taking the time to share your… Read more
The delivery guys were great. The major downside, it is nearly impossible to speak to an actual person from Taxibox on the phone and to get exact delivery/collection times. When this is crucial (i.e you're hiring labour to help by the hour) it can be very expensive.
Hi Gwendalyn, Thanks for taking the time to share your… Read more
Sadly my experience was very upsetting and stressful, had to make many calls regarding to collection of the boxes I pre-arranged weeks earlier. The customer service person I had to deal with was not helpful to my situation, was very abrupt and even hung up in my ear. I WOULD NEVER RECOMMEND any of my family / friends to use this service. Show details
Hi Hei, We're incredibly sorry to read about your… Read more (+1 reply)
Recent reviews
I really appreciated the heads up on arrival times, which meant I didn't have to spend too much time looking out for arrival. Delivery was on a busy street with maximum efficiency. One thing I liked about Taxibox, overall, was the ease with which I could phone and speak to a real person and Taxibox's willingness to pick up the phone to me. These days this kind of service is rare. Show details
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Hi Wendy, Thanks for taking the time to share your… Read more (+1 reply)