Dreadful customer service
My partner and I had visited the 7 11 store on Juers Road, Kingston QLD on Friday 15 November to pick up coffee. Since the coffee machine wasn't working properly, I asked the attendant and he simply said "it is what it is" and if it doesn't suit me i should walk away. I then suggested that 1) that wasn't a good attitude to have as a customer service representative and 2) either they should not be taking full price for half a cup of coffee or the best option would be to put a "out of service" sign on the machine so that customers are not duped. ...The guy then just lost it and started abusing me. I asked for a complaint number where i could make a complaint and he obviously want ready to give any details. I then called the customer service department on Monday 18 November and described the issue to the lady called Amy who assured me that they would check the video footage and raise the issue with higher management and will get back to me via email or phone within a week. Surprise Surprise it is more than 2 weeks and I haven't heard from her since. I have been regular customer of 7 11 but both these experiences have made me decide never to go to them. Horrible customer service. 7 11 will never get my money ever.
Bad call, very disappointed !!!!
Stopped at 7-Eleven (corner of Child rd and Dalton rd Epping) to buy lunch after listening to an advertisement on radio about their promotion and seen the big signs of 2 sushis for $3.
I couldn't find any, when asked the cashier if they have sushi , she said its finished!!!!!
Love the coffee
Competitive fuel prices. Customer service is average, not too friendly however I go there mainly for the cheaper fuel and coffee. I love the $1 coffee. Go there especially for this. Coffee taste great
Sold Go Card that doesn't work!
I purchased a Go Card from 7 11 Racecourse Rd, Ascot Qld and it doesn't work. Paid $10 for the card and $10 top up. I contacted Translink this morning as I wasn't able to register the Go Card online. I was told that the Go Card was still initialising and appeared store had not issued the card correctly. They suggested go back to the store for a new card. Drove back to 7 11 Ascot only to be told by the storeperson that couldn't refund or give new card as $20 would come out of her pay packet. So now I have to buy a new Go Card (won't be from 7 11 store) and wait 10 business days for Translink to investigate & possibly get my money back. Will never be buying a Go Card or anything for that matter from 7 11 Racecourse Rd Ascot.
Threaten discriminated and refused service by employee
Had the unfortunte experience of having to be threatened discriminated against and refused service over a sausage roll by Patrinek employee at Seven 11 East Melbourne on Victoria Parade because of his uneducated idiotic lack of manners and basic civil behaviour. It is obvious that Seven 11 does not ensure its staff have appropriate training in how to simply be respect and polite.
No Toilets? No Service. This should be a fundamental as they "service" travellers and "on the road" workers, salespeople, couriers, tradies and others etc. My Advice? Boycott them. Don't use them.
Use those who provide such a fundamental necessity.
Worst experience ever at 7Eleven Dollandella
I went to get fuel at 2:30am but when I went to pay the system went down and the girl from the store got in panic because she doesn’t know what to do. She suggested to go to 7Eleven -Heathwood to get cash out or go back next day to pay. Unbelievable!!!!! I want to get cash out from the ATM inside this store and she didn’t let me in. After few minutes she asked me to go to MAc Donald’s to see if the could help me to get cash. I spent more than 20 minutes to try to solve this issue.
Went to the Bathroom at 7 11 on 238 Pacific Highway, Lindfield. Toilet dirty full of blood, floors disgusting it has not been cleaned in Months. How are they allowed to operate like that. Franchise or not, where is the health and hygiene in that yet they are allowed to sell food. I can just imagine how that is being cleaned
Toilets closed WHY?
As a travelling sales person I find it intolerable that 7 11 stores do not let you use the toilet facilities which were once for public use. They all have staff only written on the door. These doors are opening out to the shop so do not let them tell you it is a security risk! I am going to avoid 7 11 for this reason. BTW I refuel every day and buy lunch and drinks. Caltex will appreciate my business with toilets and amenities.
Customer service non existent
I ran out of fuel, 7 eleven ran out of containers and would not help one bit. When I made a complaint, they didnt even answer. I shall never buy from 7 eleven again. Crap company.
Absolute Fail - H20 Sold As Premium 98
You would forgive a service station for pumping out more water than petrol once in a lifetime. What is not forgivable, is to fill up twice in 3 weeks, in two different states (QLD & NSW) at 7-Eleven and find out from roadside service you have a tank of water. Time to get the lawyer on speed-dial I think.
So helpful and friendly
The lady that has served me twice At Mooroolbark this week has been so helpful and friendly. Nothing is too much trouble . It’s always nice to get great service but I couldn’t help noticing how friendly and attentive she was to me and everybody else in the store.
Negligent and unwilling to take responsibility
When driving into the 7eleven store in Mona Vale, I unwittingly drove over a thick, solid piece of metal that had come loose from a temporary fix to a loose drain issue. The metal scraped the entire length of the undercarriage of my new car.
Five phone calls initiated by me and 14 days later, the insurance company Proclaim, finally got in touch. I was clear that all I needed them to do was have the car checked for damage as I was unable to see under the car. This modest request was refused and I was told to submit a claim for damage. Pretty ha...
Worst place for petrol
Be wary of people that get there petrol from 7 Eleven Parkmore. People in the vicinity are lunatics.
I was abused by another customer when I arrived for parking behind him while waiting to use a petrol pump (mind you: all other pumps were in use and whilst i did try and wait to move elsewhere another customer got it) Whilst i patiently waited for the two customers.. the man in the red mazda who was old continued to berate me the entire time as to why i was waiting behind him still. I kept quiet. After he paid he still continued to throw abuse o...
Contaminated Fuel -Croydon Hills / Ringwood North
7th Dec 2018 I purchased diesel (filled tank) at the Croydon Hills outlet and then made another purchase on the 12th Dec 2018 of diesel (filled tank) at the Ringwood North branch.
Shortly after leaving the Ringwood North branch, i get a notification on the dash that I have water in the fuel filter.
Took vehicle to local Ford dealer and was advised that the the fuel in the tank was contaminated with water.(sample supplied)
Having received a bill for $370 for repairs and a further $90 in fuel costs, I decided to lodge a claim with 7 Eleven who al...
The best customer service ever
The staff at the 7/11 on the corner of Asmore Rd and Southport Nerang Rd are the best I have ever come across. I have watched over the last 4 months of being a regular there for my coffee :) They treat each customer with the same personal touch, regardless of age, gender, colour or limitations. Every single person is made to feel that that store is open specifically for them. Well done guys, you make my day every day.
Worst customer service crnr Stud Road and Clow Street
I had voucher for discounted petrol , shop keeper named Saji refused to accept it and he made me to pay to full amount. He was very rude and arrogant. The petrol price in other bunks and pertrol stations was $135.00 cents on 31st May 2019 but only this shop price was $167.00 cents. It is a daytime robbery. I do not recomend this shop for anyone. Will complain to consumer court as well about petrol price hiking.
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Questions & Answers
Does 7- Eleven do cash out when you pay for something with Eftpos?
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