Reviewer Photos & Videos
Worst customer service ever
I filled Extra 95 at 7-11 Turramurra. There was a car behind me so I moved to a parking space before entering the store to make payment. One Indian looking staff came running to my car and started yelling at me as if I made a robbery. He abused me saying I cannot move my car without making a payment. He said it was the rule. Seriously!!! I have filled thousands of petrol stations all my life and moving to a parking space to allow other cars to move to the pump is a norm. But, I heard this first time at 7-11 Turramurra and the manner that boy showed me wanted me to slap on his face. How come you employ such staff at customer service is beyond me.
Good Prices, Convenient locations
A 7-Eleven has now been constructed near our home and we find it convenient, friendly, and with some of the best prices on fuel in our area. We have purchased many a coffee there as it is tasty; especially for the price. We try to stay away from the donuts, but have bought a few through the years. Can't comment on all stores, but this one has great staff.
Such friendly service at the Rozelle 7 eleven. Young guy working behind the counter was very professional, they had crazy good deals on some cheap lollies and the petrol was cheap too. Would recommend
Hiding behind the fine print
Drove specifically to buy Special E10 at local servo only to find no fuel available - “problem with the tank”. As my voucher was due to expire in one hour, I requested an extension. Was told to drive to another servo (possibly 8 km away). I was unable to do so as I had an appointment in city. Requested number to complain and was finally given 7/11 Customer Service number. Was told:
. Should not wait until final day to use voucher
. Use another location
. Unable to extend voucher or change fuel type
. Terms and conditions state that not all fuel types will be available.
Very dissatisfied customer. Will not use again!
Good petrol, cheap coffee
Good, cheap petrol. Convenient and mostly good parking. I like their coffee - good for the price. Only problem is specifically their Castle Hill store. Due to parking / street access / overcrowding, it is the worst petrol station in Sydney. But overall, I like 7 Eleven.
7 eleven app
I use 7 eleven app to purchase fuel and lower prices. It saves so much money as i can lock in prices for up to 1 week. I bout fuel for 1.28 per l8tr last week when fuel had increased to 1.75 per ltr
7 Eleven flat out stole from me. be very careful purchasing anything in store
7 Eleven do not refund anything purchased in store - it doesnt matter if you request a refund 2 minutes to 2 days after purchase, it doesnt matter if your refund is valid or legal. they will tell you to go away.
7 Eleven Caversham CUSTOMER SERVICE PAINFUL
Our go to stop for fuel & drink daily.
Paying for drinks this morning and $20 note rejected because of a 10mm tear - still intact and legal tender. But the frustration here, is that last night we purchased drinks and this exact same $20 note with a tear was given to us in change, from the same cashier. 8km drive there and back every day and a daily customer and this rude cashier would not accept it, forcing me to leave without my drinks! And he continued his smirk the whole time!!
What is the deal here 7 Eleven??
7 Eleven Car Wash BRADDON ACT
The 7 Eleven car wash in Braddon is great. I hadn't washed my work van for about a month & Express is only $11 and awesome for a quick soapy wash. There is also $13 wash if needed. I highly reccomended it.
It was a scorcher yesterday and I didn't want to go far from the office so I went next door to the 7 eleven and bought a slurpee. The taste was just awful I threw it out. I haven't bought a slurpee in ooo a very very long time but I can't remember them been this bad either.
This review is purely for the slurpee only.
No toilet facilities at Tingalpa
No toilet facilities provided at this store. Told tap loose and that I had to go else where. Attendant very abrupt. Dont bother making this store a regular or convenient stop.
Didn't lock the price in
It's a good app if you dont get conned into accepting that you didn't lock the discounted price in. This happen to me s couple of times. Staff are obviously trained to apply this crap
Caught twice but stood my ground third time this was tried on me. I let customers que up while it was sorted.
Go to settings and it shows when you locked in a price.
Dreadful customer service
My partner and I had visited the 7 11 store on Juers Road, Kingston QLD on Friday 15 November to pick up coffee. Since the coffee machine wasn't working properly, I asked the attendant and he simply said "it is what it is" and if it doesn't suit me i should walk away. I then suggested that 1) that wasn't a good attitude to have as a customer service representative and 2) either they should not be taking full price for half a cup of coffee or the best option would be to put a "out of service" sign on the machine so that customers are not duped. ...The guy then just lost it and started abusing me. I asked for a complaint number where i could make a complaint and he obviously want ready to give any details. I then called the customer service department on Monday 18 November and described the issue to the lady called Amy who assured me that they would check the video footage and raise the issue with higher management and will get back to me via email or phone within a week. Surprise Surprise it is more than 2 weeks and I haven't heard from her since. I have been regular customer of 7 11 but both these experiences have made me decide never to go to them. Horrible customer service. 7 11 will never get my money ever.
Bad call, very disappointed !!!!
Stopped at 7-Eleven (corner of Child rd and Dalton rd Epping) to buy lunch after listening to an advertisement on radio about their promotion and seen the big signs of 2 sushis for $3.
I couldn't find any, when asked the cashier if they have sushi , she said its finished!!!!!
Love the coffee
Competitive fuel prices. Customer service is average, not too friendly however I go there mainly for the cheaper fuel and coffee. I love the $1 coffee. Go there especially for this. Coffee taste great
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Questions & Answers
Does 7- Eleven do cash out when you pay for something with Eftpos?
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