Their pricing and range is good....
They carry the basics, and I generally just buy meat, frozen vegetables and cheese etc., some condiments etc.. The stores are generally located next to REAL green grocers and butchers. So this is in combination with Aldi for some other things, so it works out well.
Coles and Woolworths have both perpetually bungled my home deliveries for some time - where only 1/2 the order turns up, they refuse to fix it before they send it, and they expect me to be happy to wait a week or more for a refund... AND they both have refused to clean up their act...s.... "Oh sorry we could not substitute "Lebanese flat bread" with "flat bread, wraps or pita bread" because they are not Lebanese....." Just never ending problems with my orders like that. Well Coles and Woolworths have completely blown it. I won't screech about, "I will never enter their stores again - as long as I live", I will go to shop at Coles and Woolworths, if they are close by, and I happen to be going past, and usually only for a decent lunch on the run (e.g. hommus - flat bread - fresh veges, meat and cheese)... But other than that... Naaaaa.
Great bargains. One staff member (works saturdays) at frankson NQR, completely rude.
Was served by a lady that rolled her eyes at me and gave me a blatant stare and made rude remarks everytime i made civil polite conversation with her. Other staff have been fine, but this lady on Saturdays is completely rude. Poor customer service.
Good value, we always check at NQR before going to Coles or Woolworths!
I'm talking about the Kangaroo Flat store. First of all it's important to remember that NQR stands for "not quite right" so many of the products offered are close to the "use by" or "best by" date, or deleted lines or end of line so what's available varies a fair bit from week to week. However, once you understand and accept that this is the nature of the business, it's a great place to shop. The staff at the Kangaroo Flat store are always very helpful and friendly and make shopping there a pleasant experience. I note that a lot of the staff have been working there for some time. There are generally good specials in the frozen and dairy sections and recently I have been buying some very nice Belgian beer at a great price!
great place for budget shoppers
i have shopped in NQR BALLARAT many years,always look in on a weekly basis,rarely leave without a load of super specials and named low cost groceries.I have yet to buy an item that was nqr,yes they have items we have never heard of that are end of run,cancelled o/s orders,over stocks but to date everything has been in perfect condition,the coolroom section always has some super lowpriced bargains in there,Just dont expect to do a full shop there,i go there first,then ALDI and then the big two for those MUST HAVE lines,being a pensioner i have to watch my pennies,THANK YOU NQR great staff great prices.
Treats we would otherwise have to go without
As my husband got ill and had to leave work we had to find ways of saving money......NQR has helped us so much over the past couple of years and we have easily saved over $3,000 dollars from our grocery bill. The products are fantastic and the variety has been terrific. We shop each week at NQR and along with growing our own vegetables and by our meat direct we have no need to purchase from other over costed supermarkets...... And we also get the most amazing treats from NQR if you haven't tried the otherwise very expensive dish'd
items yet a...
Worth a look every week
I check NQR weekly before my full grocery shop and also receive their email newsletter so I know what is on special. Savings are often huge, and even though not all items are stocked regularly, there is also a large selection of regular items ... frozen goods, pasta, bread, milk etc. They do NOT sell anything after the "use by" date but there are many items that are sold after the "best before" date ... these items are usually good months or even years after that date. As some reviewers have pointed out, the aisles may be crowded and it does...n't always look beautiful (although I have never thought it was dirty, and the staff is always very helpful). You have to adjust your expectations ... it's not a glossy supermarket with prices to match. It's a discount store, and the inconvenience of tight aisles is well worth the money I have saved. It is also wrong to assume everything is past its best before date ... many of the items have exactly the same best before date as the supermarket, often at less than half the price.
If you see this shop, just keep walking past. Do not enter these dirty shops
Upon entering nqr shops, you notice the dirty floors, shelves and products. When I have purchased anything, I can be assured a trip to the doctors the next day. FOOD POISION HEAVEN. My advice if you see a nqr shop. Just keep walking. Want cheaper foods? Aldi, Coles and Safeway in my opinion are much cheaper and cleaner anyway. Time for this chain to close up again.
Bad Products, poor store layout, dirty shops, dirty floors. Grim and grot everywhere.
ifi am at the shopping centre where the NQR store is I usually stop and pick up a few bargains. theprices are cheap, but I wouldn't expect to get my weekly groceries there. stillwell worth a look if you are after a bargain and if you need to buy in bulk. the last time I went into the store I was amazed by the politeness and friendliness of the staff member at the checkout.
Cant get everything I need in one shop.
Need for Understanding
It is very interesting reading the reviews, and it amazes me why people express an opinion without understanding the difference between a best before and an use by date. Products which display a best before date, after prefectly fine to purchase and consume after that date. Most manufacturers give months after a best before date due to the improvements in packaging etc. However in my experience NQR has very little stock which has past the best before date. A use by date is that, and I have not seen NQR selling products after the used by date ha...s been reach in the Dairy department. As far as I am concerned, I find a number of great products to purchase, and often lines which I can no longer get in the major supermarkets. I believe that NQR doesn't market itself as a place which you can do your whole shop, but the place to shop first if you want to buy a range of products at a low price. I shop at NQR first, then do my fruit, veg, meat and other items I couldn't get at one of the majors. Great staff at a number of stores i have visited, cheap pricing, good specials, and often lines that I can no longer get in the major supermarkets. Hint check the website for specials.
Not for a full grocery shop
I love NQR. My local has very helpful and friendly staff and great bargains. You couldn't do your whole shop here and you have to bve flexible with brands etc but it's great to visit on the way to doing your big grocery shop for the week and I feel I have saved money there. I work in a cafe and we often get things cheaper in NQR than from our actual suppliers!
Specials change often so you can't get the same things each week
Terrible Store- Terrible Service
There was a poor range of stock available, and prices werent as competitive as I had expected. Service was less than adequate with an unprofessional approach and two issues with the register operator that required Manager intervention. This was an extreme waste of time, and I wont be returning, not soon, not ever.
Bad customer servicde, poor range, not that cheap.
great to stock up before a party
I always head to NQR if im expecting guests or going to a party, they almost always have a large election of nibbles, dips, cheeses and soft drinks at a fraction of the cost of the supermarket. The yoghurt is also very cheep and i often freeze this as 'ice-cream' if its close to the use by date.
Gives you the opportunity to try products you may not usually buy eg i tried the '5am organic yoghurt', which was about 50c a tub, and i loved it, now i get it from safeway but it's about $3.50!
The service isn't great at my local, and it can be hit and miss depending on what's in stock
Suited to some
I have been to my local NQR a handful of times and I probably won't be returning any time soon. This store is great for the people on a tight budget but thats about it. The store layout is appalling and they have very narrow aisles with high shelves. If you like buying in bulk or items close to expiry dates then this is for you. If not and you like to buy everything in the one store (like me) then this isn't for you. There items change on a regular basis and there is no consistency with this store
Great for budget conscious
The one near us has closed and then another one closed, so there is only one other located pretty far from us. My friend goes to them all the time and she really saves money because she stocks up on general grocery items and she finds them a good value for money. Some of the products may have carton damage or be very close to expiry, but other than that, there is nothing wrong with the products. Overall, a good place to check out and see if there is something that suits your house. Its also good to check out their catalogues for specials.
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Questions & Answers
Do they have pasta as I feed the poor in the community
Hi Pam, As I said in my review, NQR stands for "not quite right" which means that they deal with "end of line" close to "best by or use date", deleted items, over production and such so you cannot count on them to have a full range at any time. However, they have most things most of the time. They generally have pasta of some sort; we were there today and although we didn't buy any pasta I recall that they had the dry pasta which they have pretty much all of the time, plus some of that very nice filled San Remo ravioli (or similar) in the dairy case. We weren't looking for pasta today so I didn't notice the price - sorry. What we purchased today was minimal but we bought high quality (relatively low fat and relatively high protein) frozen pizzas for $1.99 (440 gram) which is super cheap as an equivalent item in Woolworths or Coles would be $7 or $3.50 or $4.50 on special. Occasionally they have commercial size packs of stuff in the dairy case at amazingly low prices - yoghurt and sauces etc. Given the nature of your interest I suggest that you subscribe to their email which will give you advance notice of their weekly specials so you can review things on line rather than having to make a check in person. There is a nice young bloke named Rick (I think) who is the Manager and two very nice young women (named Sarah and Tina from memory) who are the Shift Managers and perhaps it would be worthwhile for you to introduce yourself to them?
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