AAMI have an automated answer service, takes ages and very fustrating. Runs on EST so not convenient WA.
EASY to set up yes and very friendly.
Just Automated waiting for options and then finding out there wasn't an option for business insurance. (Closed to early for WA time really for me.
Very surprisingly easy and helpful
You know how you call your insurer and try to find the right selection and eventually get transferred between a bunch of departments and spend hours trying to get simple things done? Not with aami. I'm really surprised how easy it is to deal with aami. Wether it was making a claim or changing my address it's been a breeze to deal with them. Very happy with every aspect of aami business insurance
Slow claims processing and poor communication
We made a claim due to theft of work tools that needed to be replaced ASAP as we were unable to complete jobs otherwise. Submitted all documentation requested and heard nothing. Followed up a few days later and advised it wasn’t received so had to resend even though we replied directly to the claim email sent to us initially. Still no communication so another email and phone call to follow up. The 4th follow up we finally managed to sort out the claim and get it settled on the phone. The guy was lovely just wish it hadn’t been held up nearly 3 weeks and not having an ounce of communication before that despite doing everything as asked. Businesses need fast claim
Turn around in these instances.
Willing to help small businesses
Ammi has been covering me for years with public liability insurance for my small business. I had made an error and they were very helpful correcting my situation. A rare commodity for big business and insurance company to show they care.
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