NRMA Business Insurance

It was with absolute joy that the staff member advised "you don't get another chance but as told me something incorrect in your ID check you now need to email your ID check - incl DOB, full name, etc". What the heck! I am expected to open myself up to the hackers of the world via email... I recently moved and was one digit out with my new… Read more

postcode. My bank account details have changed, and I now have no way to update them with the NRMA. The NRMA service was so appalling I have had to contact Bendigo and close my account to stop the NRMA from taking money. Needless to say, I have new business car insurance. It wasn't the fact that I made a mistake, but the joy in which the service centre took in advising I had no way of updating my details. Something simple turned so hard. Absolutely terrible customer service. Atleast send me an online, safe form to update? I am not sure if it is your policies that need updating, or your staff needs training. It is not ok, I am an honest person just trying to do the right thing and update my bank details, so my insurance continues.

Disgusting Customer Service – Never before have I experience such a disgraceful and unprofessional experience with an insurer. To be told that they do not recognise my 40+ years of loyalty whilst declining a legitimate claim speaks volumes. I have since moved all my personal & business insurance to GIO and not only saved thousands, but the efficiencies in making contact and establishing new policies was so more pleasant.

Unhappy customer – Had a public liability insurance and when the renewal email came, I responded that my business isn't trading and wanted to cancel the policy. They kept deducting money from my account and after contacting NRMA they only offered to refund 1 month. Another corporate grubby organisation Show details

Feel very supported – I can't even tell you how grateful I am towards NRMA. We had business insurance through them. A tree fell on our water treatment system. NRMA were fantastic to us. I'm so thankful towards them. The last time we tried to make a claim to Comminsure, they ripped us off. After being with them for 40 years. We haven't even been with NRMA very long… Read more ·  2

and this tree fell and smashed our concrete tank. NRMA were just amazing. What a difference! Thankyou NRMA. I'm your true fan for ever

Very good coverage for my requirement – Rang up today to update my home and contents and actually got a discount on the whole policy due to Dylan's assistance and the quality of my dwelling. Thanks Dylan Show details ·  1

This is perfect – It took 10 min to resolve. Person assisting was very helpful. Yes. I even got some refund for the policy with some loyalty discount. This is great. I am very happy. Show details ·  1

Avoid at all costs - they will suck the life right out of you – 3.5 months, myriad of unanswered complaints after total loss in a fire. Won't accept information to further my claim, Darpana my case manager just hangs up, all cover up for each other, information that shows negligence and breach of essential fire safety measures ignored. Worst insurance company ever, Blame back log of claims as an excuse not to address yours. Show details

Long winded crap claimant experience – Incident in Mar 2022, after approx 16 months of unknown water leaks behind a wall to ceiling tiled bathroom wall that ended up coming into house, NRMA FINALLY agreed to accept claim in Sept 2022 so finally some progress and I thought it was all accepted. I was told to submit invoices for repairs to brand new renovated bathroom after Jetset… Read more

Plumbing missed two crimps in plumbing works in Nov 2020. Get quotes (not an easy task in current trades marketplace), now told I can only have shower area retiled, from a different batch of tiles obviously 2 years later, so my beautiful bathroom of 600x600 brand new tiles is going look like two half jobs. OMFG what a joke this is. I'm so angry, I can't even express it. Best I can do is reflect Jetset Plumbing did the job, Crawford (Global Technical Services) assessed it, and NRMA are doing their best to get out of covering what it will take to give me back the brand new and uncompromised bathroom I had before works by Jetset plumber stuffed it.

The time it takes to get a quote – I have business insurance with nrma, I am trying to get a quote for a further option to supplement it. It has been a month, they just keep asking me the same questions and then starting the process again. I am not even trying to make a claim, I just want a further quote Show details

Typical – Just spent 15 minutes on hold having to listen to a mind numbing instrumental music looping every 20 seconds. Surely NRMA could spend a little of our money in prividing maybe a radio station to listen to?? Show details

Extremely poor service when it comes to making a claim – We have been waiting more than four months for our business interruption claim to be assessed. We have been passed around from person to person, from "Specialist" to so-called "Specialist" and numerous calls with the loss adjuster. These people do not care about you. They "Have a job to do" and can go home every week with their pay in the bank… Read more

whilst you struggle having lost your business due to the NSW bushfires, not to mention COVID. Don't bother with them, they are no help at all. Will be removing all my insurances away from this disgraceful company. I challenge all the positive reviews, I suspect they were incentivised. I intend to go to the media if my complaint with AFCA does not result in an outcome in line with the loss adjuster's recommendations. We have been through complete devastation. [name removed] and his team are a complete joke.

Happy to collect/Wont pay claim – Had the policy since 2003. It covered pretty much everything public liability, income protection and theft of tools of trade. Had a claim early on and they were terrific. Not much trouble in the ensuing years till March this year. Must add the premiums jumped significantly a little like Sydney road tolls small but often. In the end I was paying… Read more

$320 a month. In March all my battery tools were stolen. Made the police report and forensic officer attended. Spoke to [name removed] at NRMA claims not sure why they don't use last names. She was most reassuring but some wacky demands. Supply photos using said tools. Empty cases and user manuals. Was awaiting surgery at time so I pursued Bunnings for any and all receipts for missing tools. This was tricky but fruitful located receipts for approximately $2000 worth of tools. At this stage got a call from [name removed], another nice person who assured all was well and I would be compensated for the full list of tools regardless of receipts. Must add spoke to the bad cop in between, she was a piece of work but cant confirm name I sent the list, they in turn sent claim form, stamp duty exemption etc Filled these in and returned. Pretty happy then received call from [name removed] saying claim had been denied because I didn't take a photo of forced entry Even though police attended and they were informed one hour after the theft occurred. Enough I priced a new policy and terminated nrma they had the audacity to ask why after such a long association. I had paid more in premiums over the period of the claim than I sought, would of kept paying overs for insurance so really lesson learnt Check what other companies can do each year and leverage a Fair premium Had similar experience with a car claim with a car claim. Still never again. What a poor experience. Thanks [name removed] [name removed] and rude colleague

Insurance – All so easy , needed to restart a lapsed claim, done in minutes with friendly service. Love the online chat service, very convenient. Nothing to much trouble and insurance up and running straight away Show details ·  1

Great coverage and claim process! – Great Service by the claims team after my tools were stolen overnight from in my vehicle. The claim was processed quickly and easily and i was able to get new tools and get back on track with my work Show details ·  1

Easy, great customer service – My experience as a small business owner starting out was made simple and straightforward by the NRMA business insurance team. The few times I had a query the customer service I received was exceptional. Efficient and friendly, answering my questions completely and ensuring I was confident about my choices. Definitely recommend. Show details ·  1

Help me a lot on how I can get the small business insurances! – Help me a lot on how I can get the small business insurances! Peter is super patient and helpful. This is one of the best consultant experience I 've ever had. Show details ·  1

Business insurance – Great customer service, dealt in a very good manner and super efficient. really happy with NRMA!! Always has great service, so thank you! Peter was lovely to deal with and looked after my queries. Show details ·  1

it was good – most insurance companies send their customers COC documents monthly as most companies require it. it would be great to have automated monthly COCs. The computer experience was ok. easy to talk to Show details

Quick Reponse – i have had a great experience with NRMA, everytime I have approached them to adjust my policy its been quick and easy The policy was great value and it was extremely easy to set up. Show details ·  1

Easy to deal with – They were a great to deal with. A claim I made was sorted out quickly. Reasonably priced. Easy to talk to on the phone. It’s just a shame they are no longer insuring my profession. Show details ·  1

Great! Beyond my expectation! Highly recommended! – This is the first time I buy public liability insurance. And the chat service has helped me to get quotes, instructed me to complete purchase and committed to create online NRMA account for me. The reputation of NRMA business insurance is good in business communities and I trusted for their high-quality customer services and commitment when their customers are in need for helps. Highly recommended! Show details ·  1

Public liability – Excellent service & understanding, the best value & cheapest quote after ringing around for 2 days. Im so glad NRMA saved the day for me & my company & so easy to set up Show details ·  1

AMAZING service for Public Liability Insurance queries – Being an NRMA customer already - I needed to add another policy on to my account for my business, being public liability insurance. I have a few queries and got on to the online chat service, spoke to an amazing customer service assistant, Nada, who was so clear and concise with answering my question. Very confident now with availing the product and will be a long time customer with NRMA. Show details ·  1

The policy is good value and easy to set up – Webchat is convenience to have a quote and insurance purchased. the set up is fast. The policy is good value to avoid the risk of the damage to cause the Show details ·  1

Gratitude to NRMA – I had the privilege of speaking with both A regarding increasing my public liability insurance, and D, on Webchat. I understand both of them have to deal with us public for probably most of the day. They would probably more commonly have to deal with customers who have complaints, or , like me, need help. I found both of them very affable [ [… Read more ·  1

it's now nearly midday, so I assume they've been serving customers for at least 3 hours now] - they weren't jaded; they bent over backwards to help and Dylan in particular went out of his way to be able to help. Full marks to both of them! Full marks also to NRMA whom I've used for a long time now. While they may be a little more expensive than some rivals, their service cannot be bettered. Full marks

Excellent helpful online service – I have had issues with a recent claim and communication from the claims manager. When I phoned again I had extremely helpful, empathetic agent who resolved it quickly. I just received excellent online service in the Chat from Dylan - knowledgable, helpful, efficient, prompt, very happy with the changes he made for me.  Show details ·  1

Good service with nice staffs – It has always been a good service with nice staffs. Easy to setup and the online support is 100% recommendable. Thank you.  Show details ·  1

Very helpful – It was very quick and easy to set up with the help of the polite NRMA representatives. Once it was set up I was ready to work with nothing to worry about.  Show details ·  1

Fast response, friendly and patient – Fast response, friendly and patient, thanks for Dylan's help on my inquiry. Provided professional advise even I did not obtain the policy  Show details ·  1