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NRMA Business Insurance

NRMA Business Insurance

4.3 from 49 reviews · View Statistics
See the Best Business Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.1 (17)
  • Transparency
    4.1 (14)
  • Customer Service
    4.3 (17)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 3+ months (2)
  • Claim ApprovedYes (3) · No (2)
Previous
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Karina
Karina
  • 22 reviews
  • 16 likes

The time it takes to get a quote

published

I have business insurance with nrma, I am trying to get a quote for a further option to supplement it. It has been a month, they just keep asking me the same questions and then starting the process again. I am not even trying to make a claim, I just want a further quote

  • Value for Money
  • Transparency
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Karina
Karina

It isnt feedback, it is so everybody else knows how far downhill you have sank. You cant even employ people capable of providing quotes!

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Typical

published

Just spent 15 minutes on hold having to listen to a mind numbing instrumental music looping every 20 seconds. Surely NRMA could spend a little of our money in prividing maybe a radio station to listen to??

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Hi Damien, thanks for taking the time to contact us. I understand it can be frustrating to be on hold for any amount of time especially if you don't enjoy the hold music. I hope you were able to complete your enquiry today. ~Bec

Damien D.
Damien D.
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Hi Damien, noted. I will pass the feedback over. Have a nice day! ~ Rick

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Fed Up
Fed UpSydney
  • 8 reviews
  • 8 likes

Feel very supported

published

I can't even tell you how grateful I am towards NRMA.
We had business insurance through them.
A tree fell on our water treatment system.
NRMA were fantastic to us.
I'm so thankful towards them.
The last time we tried to make a claim to Comminsure, they ripped us off. After being with them for 40 years.
We haven't even been with NRMA very long and this tree fell and smashed our concrete tank. NRMA were just amazing. What a difference!
Thankyou NRMA. I'm your true fan for ever

  • Value for Money
  • Transparency
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Fed Up
Fed Up
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Maya
MayaIllawarra, NSW
  • 3 reviews

Extremely poor service when it comes to making a claim

published
  • Incentivised Review No
  • Claim Made Yes
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Justin
JustinSouth-Eastern Region, NSW

Very good coverage for my requirement

published

Rang up today to update my home and contents and actually got a discount on the whole policy due to Dylan's assistance and the quality of my dwelling. Thanks Dylan

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thanks for the lovely feedback Justin. We will make sure Dylan gets recognised ~Renae

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JohnW15
JohnW15SYDNEY
  • 3 reviews
  • 2 likes

Happy to collect/Wont pay claim

published
  • Value for Money
  • Transparency
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JohnW15
JohnW15
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Anil N.
Anil N.Sydney, NSW

This is perfect

published

It took 10 min to resolve. Person assisting was very helpful.
Yes. I even got some refund for the policy with some loyalty discount. This is great.
I am very happy.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thank you for your review Anil, glad that we could help you today! And thank you again for insuring with us! ~Anna

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Sara B
Sara BSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Insurance

published

All so easy , needed to restart a lapsed claim, done in minutes with friendly service. Love the online chat service, very convenient. Nothing to much trouble and insurance up and running straight away

  • Incentivised Review No
  • Claim Made No
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thanks for the positive review Sara! ~Natalie

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Jennifer
JenniferSydney, NSW
  • 2 reviews
  • 2 likes

Great coverage and claim process!

published

Great Service by the claims team after my tools were stolen overnight from in my vehicle. The claim was processed quickly and easily and i was able to get new tools and get back on track with my work

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thanks for your review Jennifer, and we're happy to hear your business has been able to continue thriving! ~Dylan

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Jessica G.
Jessica G.Sydney, NSW

Easy, great customer service

published

My experience as a small business owner starting out was made simple and straightforward by the NRMA business insurance team. The few times I had a query the customer service I received was exceptional. Efficient and friendly, answering my questions completely and ensuring I was confident about my choices. Definitely recommend.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thank you so much for this feedback, Jessica! Always nice to hear that we've left you feeling confident with your cover :) -Peter

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hochung
hochung
  • 2 reviews

Help me a lot on how I can get the small business insurances!

published

Help me a lot on how I can get the small business insurances! Peter is super patient and helpful. This is one of the best consultant experience I 've ever had.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

That's great to hear Hochung and I'll be sure to pass the feedback on. :) ~Natalie

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G Abecina
G Abecina
  • 2 reviews
  • 1 like

Business insurance

published

Great customer service, dealt in a very good manner and super efficient. really happy with NRMA!! Always has great service, so thank you! Peter was lovely to deal with and looked after my queries.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thank you for those kind words! Happy to hear your experience with us was great :) ~Dylan

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it was good

published

most insurance companies send their customers COC documents monthly as most companies require it. it would be great to have automated monthly COCs. The computer experience was ok. easy to talk to

  • Incentivised Review No
  • Claim Made No
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Quick Reponse

published

i have had a great experience with NRMA, everytime I have approached them to adjust my policy its been quick and easy The policy was great value and it was extremely easy to set up.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thanks for the positive feedback Kylie! Good to hear it's been a smooth process. :) ~Natalie

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Tim.C
Tim.CSouth East Queensland, QLD
  • 3 reviews

Easy to deal with

published

They were a great to deal with. A claim I made was sorted out quickly. Reasonably priced. Easy to talk to on the phone. It’s just a shame they are no longer insuring my profession.

  • Value for Money
  • Transparency
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Thanks for the feedback Tim! Glad you have been happy with our service. :) ~Natalie

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Questions & Answers

Rami
Ramiasked

Dear NRMA,
I have a newly established furniture removals business, I would like to undertake a public liability insurance, I have one of my cars insured by NRMA, and would like to have NRMA as my business public liability insurer.
Please advise if you provide such cover and contact me on
0450035337
r_y_alh@hotmail.com

Rami al-hubani

1 answer
NRMA Insurance
Care TeamNRMA InsuranceSend a private message

Hi Rami, thanks for contacting us today and considering us for your business insurance. Please find some helpful information here https://www.nrma.com.au/business-insurance , you can also contact us 132 818. ~Bec

Khum G.
Khum G.asked

I want to do my bussiness insurance what is procedure my minuet is [Number Removed]

1 answer
NRMA Insurance
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Hoarding Help
Hoarding Helpasked

I have a small business which combines education (ie. workshops, trainings) for organisations about hoarding disorder and also work one-on-one with hoarders themselves in their homes. What insurances would I need and is it something you do?

1 answer
NRMA Insurance
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