Feel very supported
I can't even tell you how grateful I am towards NRMA.
We had business insurance through them.
A tree fell on our water treatment system.
NRMA were fantastic to us.
I'm so thankful towards them.
The last time we tried to make a claim to Comminsure, they ripped us off. After being with them for 40 years.
We haven't even been with NRMA very long and this tree fell and smashed our concrete tank. NRMA were just amazing. What a difference!
Thankyou NRMA. I'm your true fan for ever
Extremely poor service when it comes to making a claim
We have been waiting more than four months for our business interruption claim to be assessed. We have been passed around from person to person, from "Specialist" to so-called "Specialist" and numerous calls with the loss adjuster. These people do not care about you. They "Have a job to do" and can go home every week with their pay in the bank whilst you struggle having lost your business due to the NSW bushfires, not to mention COVID. Don't bother with them, they are no help at all. Will be removing all my insurances away from this disgrac...eful company. I challenge all the positive reviews, I suspect they were incentivised. I intend to go to the media if my complaint with AFCA does not result in an outcome in line with the loss adjuster's recommendations. We have been through complete devastation. [name removed] and his team are a complete joke.
Happy to collect/Wont pay claim
Had the policy since 2003. It covered pretty much everything public liability, income protection and theft of tools of trade. Had a claim early on and they were terrific. Not much trouble in the ensuing years till March this year. Must add the premiums jumped significantly a little like Sydney road tolls small but often. In the end I was paying $320 a month.
In March all my battery tools were stolen. Made the police report and forensic officer attended. Spoke to [name removed] at NRMA claims not sure why they don't use last names. She was most ...
Great coverage and claim process!
Great Service by the claims team after my tools were stolen overnight from in my vehicle. The claim was processed quickly and easily and i was able to get new tools and get back on track with my work
Easy, great customer service
My experience as a small business owner starting out was made simple and straightforward by the NRMA business insurance team. The few times I had a query the customer service I received was exceptional. Efficient and friendly, answering my questions completely and ensuring I was confident about my choices. Definitely recommend.
Help me a lot on how I can get the small business insurances!
Help me a lot on how I can get the small business insurances! Peter is super patient and helpful. This is one of the best consultant experience I 've ever had.
Great customer service, dealt in a very good manner and super efficient. really happy with NRMA!! Always has great service, so thank you! Peter was lovely to deal with and looked after my queries.
Easy to deal with
They were a great to deal with. A claim I made was sorted out quickly. Reasonably priced. Easy to talk to on the phone. It’s just a shame they are no longer insuring my profession.
Great! Beyond my expectation! Highly recommended!
This is the first time I buy public liability insurance. And the chat service has helped me to get quotes, instructed me to complete purchase and committed to create online NRMA account for me. The reputation of NRMA business insurance is good in business communities and I trusted for their high-quality customer services and commitment when their customers are in need for helps. Highly recommended!
AMAZING service for Public Liability Insurance queries
Being an NRMA customer already - I needed to add another policy on to my account for my business, being public liability insurance. I have a few queries and got on to the online chat service, spoke to an amazing customer service assistant, Nada, who was so clear and concise with answering my question. Very confident now with availing the product and will be a long time customer with NRMA.
Gratitude to NRMA
I had the privilege of speaking with both A regarding increasing my public liability insurance, and D, on Webchat.
I understand both of them have to deal with us public for probably most of the day. They would probably more commonly have to deal with customers who have complaints, or , like me, need help.
I found both of them very affable [ [ it's now nearly midday, so I assume they've been serving customers for at least 3 hours now] - they weren't jaded; they bent over backwards to help and Dylan in particular went out of his way to be able to help.
Full marks to both of them! Full marks also to NRMA whom I've used for a long time now. While they may be a little more expensive than some rivals, their service cannot be bettered.
Excellent helpful online service
I have had issues with a recent claim and communication from the claims manager. When I phoned again I had extremely helpful, empathetic agent who resolved it quickly. I just received excellent online service in the Chat from Dylan - knowledgable, helpful, efficient, prompt, very happy with the changes he made for me.
Questions & Answers
I have a small business which combines education (ie. workshops, trainings) for organisations about hoarding disorder and also work one-on-one with hoarders themselves in their homes. What insurances would I need and is it something you do?
Care TeamNRMA Insurance
Hi there! Generally, businesses such as yours look at Public Liability cover, and in some cases, a Professional Indemnity Insurance. We'd need to discuss your business practices further, and in more specifics, to see how we can best assist. Please contact our customer service team on 132 818 between 8am-8pm AEDT, Monday to Friday or visit us online at https://www.nrma.com.au/business-insurance to chat with us live online. Thank you. ~Dylan
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