BizCover Business Insurance

Happily insured – Efficient process to complete online. Seamless activation of my insurance policy. Show details

Easy renewal – Very easy to deal with. No hassle in renewal of policy. Show details

Always get good service with reperentative on the phone. Good advise at competitive rates. Show details

Great product. Competitively priced and easy online access for application, instant access to policy documents and also instant policy changes. I needed to change my level of cover today and was able to do it all in minutes and download an updated certificate of currency that I needed to supply to my professional board. Show details

I had already got a quote from another company, but when I compared the cover Bizcover were offering, Bizcover were cheaper, cover was better and the staff were friendly and made the whole process quick and easy. Show details

I called to get access to my account as I wasn’t receiving the forgot password link. When I explained I needed to log in to find a payment I had deducted from last year, Danni, the customer service rep, went out of her way to help me find the payment which turned out that I had 2 seperate accounts with the same active policies running in each. She… Read more

checked which ones I’d like to cancel and processed a refund on the spot. Danni saved me thousands by going above and beyond with her time and help - she’s an absolute asset to Bizcover! Bizcover, please reach out for the details of my call so that you can reward & praise Danni accordingly for her exceptional customer service!

It took them weeks to tell me they no longer had a product for me. They left me with 5 days to find something new. I was advised to contact the ombudsman about them, as they are meant to give you a 14 day extension to find something new (dealing with brokers). But they kept on making excuses about 'waiting to hear back from the insurer". … Read more

Unprofessional. The staff are working on a 'script' that is inappropriate and just plain tone deaf. They absolutely let me and my business down. You'd better hope you don't actually need the insurance policies they sell.

Very disappointing experience with BIZ cover QBE. Despite holding an active policy and paying premiums, claims remain unsettled and the process has been unnecessarily prolonged with excessive investigations. The involvement of brokers and loss adjusters has made the experience frustrating and disruptive to business operations. Overall, the claims handling falls well below expected industry and professional standards. Not recommended. Show details

Extremely disappointing experience. Customer service was poor and unresponsive, especially during the claims process. Assistance was minimal and not helpful when it mattered most. As a business insurance provider, the support fell well below expectations. Very frustrating experience overall — not recommended. Show details

I’ve used Bizcover for my consulting business for years and have found them competitive and helpful. However I have never claimed so cannot comment on that aspect Show details

The only reason I’m not giving 5 stars is that I never lodged a claim, so I can’t say how that part of the company operates. Everything else is fantastic - quick responses, good details, and competitive pricing. Show details

I have been giving them money for years for business insurance. It goes up constantly and I've never made a claim! I think there should be a Royal Enquiry into the insurance industry, as they gouge and profit non stop to the point where people cannot afford to have it! Show details

Recently renewed my cover with BizCover. Renewal was quick and simple to do over the phone, without having to wait wasted minutes for someone to answer my call. Increase was quite high, however I did up the cover and the increase was comensurate. Show details

Reasonable pricing, great customer service (especially when setting up my policy for the first time - did not know what I would need for my business & was explained options / requirements). Then this year when renewing the process was so easy, was able to do this quickly thorugh the portal, had the policy accidentally set up on the wrong address… Read more

- contacted the team & they talked me through the quickest way to get this done. Had the policy re-issued within the hour.

They quote and then come up with things like company has raised a red flag, when we have made no claims and premiums always paid. Then they give excuse that no time to get brokers to quote when have not mentioned any urgency for the quote. They may give you a very competitive quote, but it appears like a gimmick to get you to call them. Don't waste your time. Show details

If there was a negative rating, I would give this -5 stars! Called in to support for a quote because the website would not provide me one, and the person on the line was exceptionally rude, cutting me off mid-sentence. She finally hung up on me without a word after I thanked her for the information I needed. If it's customer service you are after, RUN! Show details

3 seperate phone calls - twice over 45 mins wait, one over an hour- all ended up with me hanging up. Existing policy holder and what I wanted to do can't be done in the portal. I need to get something done urgently. Show details

I have other policies with BizCover and adding another one was quick and efficient. Support from the BizCover agent was well timed and very helpful. highly recommended ! Show details

I have been a BizCover customer on and off for over 2 decades. They are easy to work with, the customer portal makes getting and changing insurance very easy. I am a very happy customer. Show details

Terrible system that makes it as difficult as possible to cancel your insurance. First I tried logging into the website and cancelling there. I got a message saying "your insurance will not be cancelled until we have contacted you." I waited. No contact. I emailed them. No response. I found a different email address and emailed that. They… Read more

replied with an automated message saying "if you want to cancel, just go through the website". Which is exactly where I started!!

I really didn't want to have to call them. I had already called about a previous issue and found that the waiting time on hold was upwards of 45 minutes. However, it was reaching the time when they would charge me more money so I had no choice but to call and listen to their excruciating hold music. When I finally got through to a human being, she cancelled it very easily. I asked if it was their policy to only cancel subscriptions over the phone, and she told me that instead it was an unspecified "technical issue".

A great company with staff who know their business. Highly recommended. Show details

Great service and clear communication, will be using these guys again Show details

Staff were really helpful and helped me sort out what I needed for our business. Stephanie went above and beyond to help me. Show details

I called BizCover to sort out insurance for my small business and they were fantastic. They gave me clear guidance on the different cover options, compared them, and helped me find the best price. The call took less than 10 minutes, and I walked away with complete peace of mind knowing I’m covered for any issues. Quick, easy, and professional — highly recommend! Show details