Fantastic Friendly Service
It was so simple to get a new policy, no press this and press that you speak with a real person!
The team member took the time to explain exactly what the policy entailed and what the fine print meant.
Cannot recommend them enough. We already have two car policies and have now added Business insurance as well.
Excellent customer service
Peter from youi was excellent very patient and willing to answer and clarify all my questions and concerns regarding my new policy. The price was less than other insurers however the premium was higher than others. The reason I insured with youi was because of the easy and user friendly menus and the customer service from Peter.
Public liability and tool insurance
This policy is very good value and was very easy to set up, youi customer service is by far the best I have experienced , I will continue to use them.
Clear Description - Better Price
I've gradually moved a lot of my insurance over to Youi. Now I'm moving my small business insurance as well.
Seems as well as very patient staff who answer all your questions they also offer any available discount on the previous year's premium without needing to ask. That is to say, once a year I ring and check on my cover to be sure of what I'm getting and each time the representative has checked to see if I qualify for any further reduction in premium... not sure if this happens if you don't ring in.
Sometimes I've spent almost an hour on ...the phone asking detailed questions about the PDS and they never seem to be annoyed or in a hurry to get me off the phone. If they don't know that answer they check with the manager or the underwriter and then they call back within 24 hours. Most of all, the prices are really good for what I can see is the same cover as my previous insurer when comparing the PDS documents.
Others marginally cheaper but telephone contact person made the difference
Policy is good value but not the cheapest available.
It was very easy to set up with the help supplied.
Cindy walked me through each step with genuine interest in my situation and plans.
Her advice was sound and logical.
$1200 yearly savings!
Thanks so much, so far my dealings with you have been exceptional and very thorough. I will save $1200 per year on my business insurance for the exact same amount of coverage! I knew I would save money but not that much! Thanks!
Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process.
The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done.
Great customer service
How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!
Went straight to the best
The Policy we chose is flexible and can change to our needs. As our business grows our policy can be adjusted to suit.
I got a price for a product they don't sell
Youi gave me a PLI insurance quote and then later informed me they did not cover my type of business. They had a price for a product that they did not sell. Time wasters.
Awesome Customer Service and Unbeatable Policy Pricing
Just had an awesome experience dealing with Youi over the phone, cover was set up within 20 minutes and was given an awesome price! Service from Tom was beyond expectation, was an absolute pleasure dealing with him.
Worst quoting system
Tried to get a quote from Youi online. After 2 screens it said that they will call me to complete the quote to finalise the quote.
I got a call from a number which I could not identify as being Youi. The lady on the phone started asking me for my personal details. I said stop.
"You called me and asked me for my personal details, how do I know you are from Youi, she said because I am telling you so".
I had to shake my head in disbelief. In this day and age how can a Company CALL ANYONE and ask for their details. I realise I have to give...my details in certain circumstances but I will only do that "When I call not if someone calls me". This has to stop, it leaves people open to be scammed and definitely a Company like Youi should know better.
I have been with them for over 2 years now and they provide excellent service.
All the calls are reverted back and when a claim is on they follow up and keep us posted.
Their is no rating system with them after any claim so getting an insurance with another company is also helpful.
Very much satisfied and would highly recommend.
Informative friendly service!
Service was very friendly and genuinely interested in finding the best result for our business. We compared pricing with other companies and Youi were very very competitive as we expected.
Appropriate cover at a reasonable price
I had experienced quite forceful selling tactics from Youi in the past, which were rather off-putting, however I just spoke with Shane to renew my old policy (after a month holiday break), and he was most helpful and went out of his way to work out the best updates and bring my policy up to date.
Can’t say I was happy to get less for my money than before, but I can’t blame him for that.
How Youi can justify offering only half the insured liability value of the old policy for about the same premium as was offered a month ago (with no claims ever), is beyond me.
Questions & Answers
My Business is abount import Gold Jewellerry and Luxury brandname from Thailand to selling in Australia.
covers the importer’s goods during transit and products liability insurance covers the importer in the event that the goods are found to be faulty or dangerous.
please advise us
Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?
do you cover commecial building in which my business is operating?
Get an answer from our members and Youi representatives
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