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Youi Business Insurance

Youi Business Insurance

4.6 from 43 reviews

Reviews

(35)
(4)
(1)
(0)
(3)
  • Value for Money
    5.0 (4)
  • Product Quality
    5.0 (3)
  • Return Claim MadeYes (0) · No (3)
  • Transparency
    5.0 (2)
  • Customer Service
    5.0 (4)
Blicka

BlickaSydney, NSW

  • 5 reviews
  • Verified customer

Clear Description - Better Price

published
Transparency
Customer Service
Value for Money
Product Quality
Claim MadeNo
Return Claim MadeNo
See all answers
Larry Coyle

Larry CoyleWestern Australia

Others marginally cheaper but telephone contact person made the difference

published

Policy is good value but not the cheapest available.
It was very easy to set up with the help supplied.
Cindy walked me through each step with genuine interest in my situation and plans.
Her advice was sound and logical.

Transparency
Customer Service
Value for Money
Product Quality
Claim MadeNo
Return Claim MadeNo
See all answers
Sar Honey-Bear

Sar Honey-BearCentral Queensland, QLD

  • Verified customer

$1200 yearly savings!

published

Thanks so much, so far my dealings with you have been exceptional and very thorough. I will save $1200 per year on my business insurance for the exact same amount of coverage! I knew I would save money but not that much! Thanks!

Customer Service
Value for Money
Product Quality
Claim MadeNo
Return Claim MadeNo
See all answers
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Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process.

published

The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done.

Customer Service
Value for Money
Claim MadeNo
  • Verified customer

Great customer service

published

How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!

Insurance claim madeNo

Went straight to the best

published

The Policy we chose is flexible and can change to our needs. As our business grows our policy can be adjusted to suit.

Insurance claim madeNo
David

DavidNorth Queensland, QLD

  • 8 reviews
  • 1 like

I got a price for a product they don't sell

published

Youi gave me a PLI insurance quote and then later informed me they did not cover my type of business. They had a price for a product that they did not sell. Time wasters.

Insurance claim madeNo
1 comment
Youi
Trevor D.Youi
Loki123

Loki123AU

  • 2 reviews

Awesome Customer Service and Unbeatable Policy Pricing

published

Just had an awesome experience dealing with Youi over the phone, cover was set up within 20 minutes and was given an awesome price! Service from Tom was beyond expectation, was an absolute pleasure dealing with him.

Insurance claim madeNo
Techman18

Techman18Brisbane

Worst quoting system

published
Insurance claim madeNo
5 comments
Youi
Trevor D.Youi
Techman18
Techman18
Youi
Trevor D.Youi

Morning, apologies I’ve missed your return call & will try touching base shortly. Look forward to speaking with you, Robyn.

Business Insurance

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JAY

JAYMelbourne

  • 3 reviews
  • 3 likes

Excellent service

published

I have been with them for over 2 years now and they provide excellent service.
All the calls are reverted back and when a claim is on they follow up and keep us posted.
Their is no rating system with them after any claim so getting an insurance with another company is also helpful.
Very much satisfied and would highly recommend.

Insurance claim madeYes

Informative friendly service!

published

Service was very friendly and genuinely interested in finding the best result for our business. We compared pricing with other companies and Youi were very very competitive as we expected.

Insurance claim madeNo
Dean

DeanPerth

  • Verified customer

Appropriate cover at a reasonable price

published

I had experienced quite forceful selling tactics from Youi in the past, which were rather off-putting, however I just spoke with Shane to renew my old policy (after a month holiday break), and he was most helpful and went out of his way to work out the best updates and bring my policy up to date.
Can’t say I was happy to get less for my money than before, but I can’t blame him for that.

How Youi can justify offering only half the insured liability value of the old policy for about the same premium as was offered a month ago (with no claims ever), is beyond me.

Insurance claim madeNo
Craig G

Craig GAdelaide

  • 2 reviews

Super lovely and super helpful

published

I spoke to Tom Hayes today about Business Liability Insurance and he was so lovely and helpful. Set up was extremely easy, it was all done for me. I usually dread making calls to insurance companies but Tom was easy to talk to and helped me get the best price for me.

Insurance claim madeYes
  • Verified customer

Friendly & Happy Staff

published

I've just started my own business and was looking for quotes on business insurance. I had no idea what I was looking for or what I needed or what price I should expect to pay. The staff I spoke to (Andrew) was really helpful and didn't make me feel stupid for not understanding the lingo. I had a follow up call from Ben, who made me feel the exact same way and helped me get another quick quote for my Mother for car insurance which other insurers refused to do as I was not her. Bother very kind, attentive and respectful.

Insurance claim madeNo

The fizz for my biz.

published

Great service, great product at a great price. Matched my business needs with a good product, all over the phone. Very open and friendly man on the phone. Good skills and lots of knowledge.

Insurance claim madeNo
Business Insurance

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  • Verified customer

I found an insurance that will meet my small business needs and at a very affordable premium!

published

My YOUI consultant was super helpful and succinct and making sure the policy was suitable for my small business. I am now going to tell my colleagues for their business insurance needs!

Insurance claim madeNo
Ram

Ram

  • 2 reviews
  • 2 likes

Excellent value

published

Excellent value for money . Been with you I for few years now . Quite happy with it .quite reasonable compared to other companies . Will be recommending to other friends .

Insurance claim madeNo
Laughlins

LaughlinsMaitland

Business Liability Insurance

published

We got a quote for Insurance today from Josh- he was extremely helpful and explained all aspects of the quote to us. We were very happy with the price and overall the service we received from Josh today was outstanding!
We were very happy to take out the policy with YOUI and we hope to deal with Josh again in the future.

Insurance claim madeNo
9dogs

9dogsdeeniliquin, nsw

  • 4 reviews

youi stinks

published

After many many ears insuring with YOUI and never making a claim. When I finally found a problem with one
of my tenants, Youi decided that they have two landlord insurances, not like other insurance companies who only have the one landlord insurance which covers you for damage and loss of rent. Because they have made up this new idea of the two insurances for the one thing, they use that as an excuse not to pay. Thus now only
did they charge me for landlord insurance when I really only had household insurance, they are not honouring my claim. They are liars and cheats and I have cancelled all my policies with them as have all my
family and friends.

have the

Insurance claim madeYes
2 comments
Youi
Trevor D.Youi

Hi 9dogs, your review is quite concerning & I'd love to find out more. I'm here to help, so are you able to reply with a claim or policy number so that I can look into it & get back to you? Hope to hear from you soon 9dogs. Cheers, Ian.

9dogs
9dogs
amy

amyMaylands

  • 4 reviews
  • 7 likes

expensive and no online facility

published

more expensive than aami and ANZ for building insurance and pain that you cannot take out insurance online - they insist that you speak to somone - but saying that - they covered us for storm damage when needed and were great to deal with when something went wrong.

Insurance claim madeYes
1 comment
Youi
Trevor D.Youi

Valid point Amy, our claims process is spot on. We can be a bunch of happy chappies nevertheless we are there for you thick and thin when you need us that’s for sure. Thanks heaps for your comments. Sarah

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Questions & Answers

Boris Yasminsky

Boris Yasminskyasked

Hey Youi representative monitoring this site.
Is it true that Youi New Zealand has been forced to sell off the business because of the criminal convictions Youi was charged for in the courts of NZ. Is it true that Youi New Zealand is being sold to Tower Insurance. Is it true that Youi Australia is to be sold off to IAG Limited ?

No answers
Erika H.

Erika H.asked

do you cover commecial building in which my business is operating?

No answers
Sam

Samasked

I have a take away fish and chips shop and I would like to get a quote pls.

1 answer
Fair Go
Fair Go

A fish and chip shop is a high risk business and more than likely outside what a small insurer like Youi could provide adequate cover for. Suggest you use a local insurance broker who will make sure you have all risks covered in the business and workers compensation for any employees. bye

Get an answer from our members and Youi representatives

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