Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process.
The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done.
Great customer service
How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!
Went straight to the best
The Policy we chose is flexible and can change to our needs. As our business grows our policy can be adjusted to suit.
I got a price for a product they don't sell
Youi gave me a PLI insurance quote and then later informed me they did not cover my type of business. They had a price for a product that they did not sell. Time wasters.
Awesome Customer Service and Unbeatable Policy Pricing
Just had an awesome experience dealing with Youi over the phone, cover was set up within 20 minutes and was given an awesome price! Service from Tom was beyond expectation, was an absolute pleasure dealing with him.
Worst quoting system
Tried to get a quote from Youi online. After 2 screens it said that they will call me to complete the quote to finalise the quote.
I got a call from a number which I could not identify as being Youi. The lady on the phone started asking me for my personal details. I said stop.
"You called me and asked me for my personal details, how do I know you are from Youi, she said because I am telling you so".
I had to shake my head in disbelief. In this day and age how can a Company CALL ANYONE and ask for their details. I realise I have to give my details in certain circumstances but I will only do that "When I call not if someone calls me".
This has to stop, it leaves people open to be scammed and definitely a Company like Youi should know better.
I have been with them for over 2 years now and they provide excellent service.
All the calls are reverted back and when a claim is on they follow up and keep us posted.
Their is no rating system with them after any claim so getting an insurance with another company is also helpful.
Very much satisfied and would highly recommend.
Informative friendly service!
Service was very friendly and genuinely interested in finding the best result for our business. We compared pricing with other companies and Youi were very very competitive as we expected.
Appropriate cover at a reasonable price
I had experienced quite forceful selling tactics from Youi in the past, which were rather off-putting, however I just spoke with Shane to renew my old policy (after a month holiday break), and he was most helpful and went out of his way to work out the best updates and bring my policy up to date.
Can’t say I was happy to get less for my money than before, but I can’t blame him for that.
How Youi can justify offering only half the insured liability value of the old policy for about the same premium as was offered a month ago (with no claims ever), is beyond me.
Super lovely and super helpful
I spoke to Tom Hayes today about Business Liability Insurance and he was so lovely and helpful. Set up was extremely easy, it was all done for me. I usually dread making calls to insurance companies but Tom was easy to talk to and helped me get the best price for me.
Friendly & Happy Staff
I've just started my own business and was looking for quotes on business insurance. I had no idea what I was looking for or what I needed or what price I should expect to pay. The staff I spoke to (Andrew) was really helpful and didn't make me feel stupid for not understanding the lingo. I had a follow up call from Ben, who made me feel the exact same way and helped me get another quick quote for my Mother for car insurance which other insurers refused to do as I was not her. Bother very kind, attentive and respectful.
The fizz for my biz.
Great service, great product at a great price. Matched my business needs with a good product, all over the phone. Very open and friendly man on the phone. Good skills and lots of knowledge.
I found an insurance that will meet my small business needs and at a very affordable premium!
My YOUI consultant was super helpful and succinct and making sure the policy was suitable for my small business. I am now going to tell my colleagues for their business insurance needs!
Excellent value for money . Been with you I for few years now . Quite happy with it .quite reasonable compared to other companies . Will be recommending to other friends .
Business Liability Insurance
We got a quote for Insurance today from Josh- he was extremely helpful and explained all aspects of the quote to us. We were very happy with the price and overall the service we received from Josh today was outstanding!
We were very happy to take out the policy with YOUI and we hope to deal with Josh again in the future.
After many many ears insuring with YOUI and never making a claim. When I finally found a problem with one
of my tenants, Youi decided that they have two landlord insurances, not like other insurance companies who only have the one landlord insurance which covers you for damage and loss of rent. Because they have made up this new idea of the two insurances for the one thing, they use that as an excuse not to pay. Thus now only
did they charge me for landlord insurance when I really only had household insurance, they are not honouring my claim. They are liars and cheats and I have cancelled all my policies with them as have all my
family and friends.
expensive and no online facility
more expensive than aami and ANZ for building insurance and pain that you cannot take out insurance online - they insist that you speak to somone - but saying that - they covered us for storm damage when needed and were great to deal with when something went wrong.
Business Insurance made easy
The business insurance I took out for my new small business was good value, very easy to set up over the phone and I am very satisfied with the customer support received.
Super K 44
Best insurers in the business
It was easy to set up this policy and I thought with great value for my money. This policy was generated in the the quickest & most uncomplicated manner over the phone. I have experienced wonderful Customer Support over thee years I have been with Youi. Well done Youi.
The policy is great value compared to CGU .
I'm able to afford and start trading in few day's. The price is reasonable for small business will recommend in future.
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