Youi Business Insurance

I haven't made a claim with Youi before, so I can't comment on those processes – but I have had a small business policy for over 6 months now. In that time, I've had to call Youi 4 or 5 times as the business has developed, in order to get advice or make policy changes. Everyone I've spoken to has been super friendly, very professional and so… Read more

helpful. I've actually enjoyed my conversations with Youi staff! Based on these experiences, I highly recommend Youi business insurance. I've been consistently impressed – this is what customer service should be like!

I had a few details to change on our Business insurance policy and dealt with Jessica from Youi. She was excellent to deal with, polite, friendly and professional and knowledgeable. A great experience all round. Show details

For the purposes of research and quoting, I don't understand why all you insurance companies want financials and personal information. If you go ahead with the policy, then obviously you would need most of that information, but it shouldn't be a factor in a small business quote. Show details

I got Youi business insurance at first for my Art Exhibition and they have been so friendly, flexible and efficient I now use them for my market stall! They are a wonderful company to deal with and I am smiling everytime I get off the phone with them! Thank you Youi ! Show details

I had a car accident today while driving between work. I called Youi this evening and they were soo good. They just seem to understand! The claim process was very honest and reassuring. I'm very happy with Youi. Thanks team! Show details

⭐⭐⭐⭐⭐ I’ve been with Youi for just over 12 months now and have around 10 separate policies with them - everything from comprehensive car insurance and CTP to home and contents. Every time I’ve had to get in touch, the staff have been extremely polite, helpful and easy to deal with. Their premiums are also very competitive, which makes a big… Read more

difference when you’ve got multiple policies. Touch wood, I haven’t had to make a claim yet (and hopefully never will), but based on the feedback from others, the claims process seems to be handled really well too.

Overall, I’ve had a great experience with Youi and would definitely recommend them.

Cancelled Insurance due to a $1500 claim after 5 years of loyal service. When you need YOUI they are not there to help. They will leave you stranded on the side of the road when you need help. Do not trust the ads you see on tv . Show details

I was looking for some business insurance to cover my tools of trade. Ash was very professional in working with me, but Youi did not have the right product. Our Home and Contents insurance is with Youi, and we have been very happy with this, and we recently increased the cover to cover the business, but were not able to cover equipment, which can… Read more

be an important part of your business Youi does not cover tools of trade as a seperate cover, even though they are listed on the getyourinsurance website, as they only do professional indemnity. They also don’t do product liability

Worst quotation experience – So much personal information before you even process a quotation waste of valuable time as the price is soo high after 25 minutes on the phone after you fill out all the information in the online form and then they ask you the SAME QUESTIONS all over again.don't bother go to other insurance companies quotes instantly online Show details

The two people who assisted me with my enquiry were friendly and professional. They were patient while I found the required details. They clearly explained the answers to my questions. Consulted with colleagues to ensure they had the correct product for me. They identified a policy that suited my situation and at a very reasonable price. They checked that all my questions were answered. All completed in a mere 30min. Show details

I had a great conversation with Jess—she was incredibly helpful in providing information and guiding me through the process of getting small business insurance. She even went the extra mile with follow-ups, which I really appreciated. Unfortunately, I had to go with a more competitive option that better fits my current needs. Show details

My business is currently not too busy and I needed to short costs for all my expenses. After contacting them, they answered straight away, listened to my needs, were empathetic and also considered the 4 years I’ve been with them. They gave me an amazing discount and now I can continue with my insurance whilst being able to pay for it. Thank you so much. Show details

I had a great experience with Taylah H. from Youi car insurance team. She provided outstanding customer service. Not only was she polite and professional, but she also spoke with a genuine smile while helping me find the best quote possible. I highly recommend her support to anyone looking for great service! Show details

After i got the run around by that bizpeople mob , Doug was helpful and actually asked what insurance i needed & got back to me the same day with a quote,saved me $700 a year. Great job youi, (Gardens"n"stuff)

Straight talk, No Bull insurance – The call was taken by Greg, he gets the youi chocky frog award for his exceptional down to earth straight talk. He explained everything to me and understood my insurance needs and sorted everything out, even had a laugh about a certain life as a cat haha, Greg Made my day! :-D He deserves a payrise or atleast a promotion 100% Thanks Youii and Greg Show details

You, Me and Youi – During a thorough review of my business insurance, I was fortunate to find Bryan at Youi. This guy was professional, friendly, tenacious and suprisingly very much on point from the get go. I wasn't falling for it. I compared the market, met brokers, made appointments, made discoveries and learned somethings new. After all that and a few weeks… Read more

later - I'm back to Bryan's Place at Youi Insurance.

I liked this guy so much I entered his number in my mobile. It's 13 96 84 (ask for Bryan)

Sarah Patrick – If you want insurance and a number one consultant at Youi ask for Sarah Patrick and tell her what you want and she will make it happen. I decided because of Sarah to insure my whole fleet with her. Don’t waste your time with other insurance companies she is the absolute best in the industry. I just wished she worked for me. Show details

Carla was great – The cover and price from Youi is excellent, the service and approach by Carla was outstanding. The one thing that annoys me about Youi is when you fill out all the information in the online form and then they ask you the SAME QUESTIONS all over again. It’s happened every time I’ve bought from Youi. Other than that, they’re great and Carla deserves a pay rise. Show details

Car Insurance and Ray the customer relations Champion – Love the Insurance however this is a review about Ray the 22 yr old guy I spoke to for the Insurance ABSOLUTE CHAMPION...charming...funny...down to earth...real and probably what sold me on using Youi as our Insurance. This young man deserves a raise!!! Thanks mate worth ya weight in gold. Leann Show details

Fantastic Friendly Service – It was so simple to get a new policy, no press this and press that you speak with a real person! The team member took the time to explain exactly what the policy entailed and what the fine print meant. Cannot recommend them enough. We already have two car policies and have now added Business insurance as well. Show details

Excellent customer service – Peter from youi was excellent very patient and willing to answer and clarify all my questions and concerns regarding my new policy. The price was less than other insurers however the premium was higher than others. The reason I insured with youi was because of the easy and user friendly menus and the customer service from Peter. Show details

Public liability and tool insurance – This policy is very good value and was very easy to set up, youi customer service is by far the best I have experienced , I will continue to use them. Show details

Clear Description - Better Price – I've gradually moved a lot of my insurance over to Youi. Now I'm moving my small business insurance as well. Seems as well as very patient staff who answer all your questions they also offer any available discount on the previous year's premium without needing to ask. That is to say, once a year I ring and check on my cover to be sure of what I'm… Read more

getting and each time the representative has checked to see if I qualify for any further reduction in premium... not sure if this happens if you don't ring in.

Sometimes I've spent almost an hour on the phone asking detailed questions about the PDS and they never seem to be annoyed or in a hurry to get me off the phone. If they don't know that answer they check with the manager or the underwriter and then they call back within 24 hours.

Most of all, the prices are really good for what I can see is the same cover as my previous insurer when comparing the PDS documents.

Excellent – Service was great as always, offered me further insurance however unable to take it at this time as YOUI business insurance is just not competitive at this time. Perhaps YOUI could look into this so as to offer more policies

Others marginally cheaper but telephone contact person made the difference – Policy is good value but not the cheapest available. It was very easy to set up with the help supplied. Cindy walked me through each step with genuine interest in my situation and plans. Her advice was sound and logical. Show details

$1200 yearly savings! – Thanks so much, so far my dealings with you have been exceptional and very thorough. I will save $1200 per year on my business insurance for the exact same amount of coverage! I knew I would save money but not that much! Thanks! Show details

Excellent service from Tim. When I called I was immediately put through to the correct place. Very easy process – The Public Indemnity Policy is good value and was easy to set up. The assiatant I spoke to was helpful and clear. I would reccommend this insurance company. Well done. Show details

Great customer service – How lovely to be spoken to like a real person! Although unsure of whether or not I would take out insurance, your staff member was so helpful I decided to take it out on the spot. I didn't save money because I haven't had this insurance before. But I was so impressed with the detail and care taken to make sure I got the right insurance for my situation and that I got the best value. Thank you!!  Show details

I got a price for a product they don't sell – Youi gave me a PLI insurance quote and then later informed me they did not cover my type of business. They had a price for a product that they did not sell. Time wasters.  Show details