Accessories Online

Ordered dash mat (Shevron) for Haval Jolion (had to be made), took only 10 working days to be delivered to my door, arrived in perfect condition. Fantastic company to deal with.

Well done Accessories online – First rate service,(thank you Stuart) top shelf quality, both dash mats look fantastic ,even got the HUD spot right for my Santa Fe! and the other one is pretty rare and quite old! ie hard to get.no probs for accessories online! I got the colour wrong for the sports car and Stuart was increibly helpful in getting that all sorted. 100% recommendation, product, service ,communication ,the whole 9 yards.

5 star service – I recieved my first item swiftly. The second item was delayed at manufacture, Stuart messaged me to be sure I was aware of this delay. When the item was late Stuart replied to my enquiry on a Sunday within four hours. I was able to go to my GPO early Monday and found the item had been there a month and the GPO had actually messed up, Not Stuart I… Read more

would give these guys 6/5 stars if I could as they went over and above while being courteous and helpfull. I will definately recomend and use Accessories Online again.

Very helpful and obliging to work with – Stuart was very good about our purchase we have been a customer on several occasions and found them very helpful with any concerns. Thank you

Total Scam – This is the WORST company to deal with. Do NOT & I mean NOT buy anything from here! I bought a dash mat way before Christmas & not only have I not received it but never heard back from the company. They deliberately don’t put their number on their site so they can’t be directly contacted. They never respond to e-mails/msgs & are simply just a scam! Terrible is an understatement!!

The worst company i have ever dealt wiyh – i paid for a phone case and that was nearly 3 months ago.I have not received a single email or any other form of communication since my purchase .I have sent quite a few emails and phone calls all to no avail. I implore you to NEVER buy anthing from them . I do not take being scammed lightly. Ther has been no customer service at all no communication whatsoever.I think i can assume that i will never see my phone case not happy!!!

great service – Had a couple of emails with Stuart to ascertain the correct dash mat for my car, Stuart was very helpful, I received the mat a lot quicker than anticipated Many thanks Bill

quality very poor – product is no where near the quality I anticipated. i have bought dashmats before and never seen poor quality like this.

Care factor...ZERO – So thinking I'd buy local I googled these guys and bought $200 in the one transaction, big mistake , no communication in fact I had to email and beg for updates and tracking info .. and 3 weeks to deliver , pathetic that's right blame the virus , guess what I work for the company you used to courier and we have NO holdups , so nice lie. Never buying local again , Ebay maybe owned overseas but they all over this mob

Very Dissapointed – I ordered a plastic mat for under my office chair and didn't receive any confirmation other than the receipt that it had been ordered, sent or anything. I had emailed and left a message on their site with no reply and then I emailed again and said I need a reply or I will need to go to my bank to reverse payment. I received a reply and was advised… Read more

they would get it to me (so haven't even sent it.)but this is over a week after i ordered it and now I just get a email from paypal saying i will be refunded in a few days. This is such bad customer service I will never order from them again.

Cheap looking mat; wrong mat – I checked several online sites and retail stores for a good quality dash mat. From what I could ascertain from the tiny photo on accessoriesonline website, the mat looked ok and would be custom made. It arrived within 10 days as stated but was the wrong mat for my model car - I thought 7/2013 meant 2007-2013. However, I had put the year, 2010, in… Read more

the notes section of the order. All it would have taken was an email or phone call to sort this out but no. The mat also looks cheap. I want a refund but have been told to return the mat at my expense and they’ll send the right one. Not impressed!

awesome service – have just purchased dash mat online, easy to order, communicated well, very fast delivery, fitted well and good price as well-very impressed

Communication – This company has the best communications of any company I have delt with. Congratulations and thank you for your excellent service and product.

Heartless customer service – Ordered window sox from Accessories Online for sun protection for an 8 hour car trip to take my 3 year old currently going through chemotherapy to see her specialists. A side effect of chemotherapy is extreme sensitivity to sunlight resulting in severe sunburn, which is why I needed the window sox. Despite providing the correct details as to what… Read more

size product I need, I was sent the wrong number ones. As I was leaving on the car trip the next morning, i notified accessories Online of their error and requested they send me a reply paid envelope to return the incorrect product, and in the mean time, given the reason I needed the window sox and the fact I'd have to find a replacement in my travels the next day, I'd like a refund so as I will not be out of pocket. After all money is tight when a lot of travel is involved for a sick child's treatment and I desperately needed the protection of proper quality sun shade for my daughter.

I have since been ignored by Accessories Online, and have only been sent a pdf of a return slip and told to pay for the printing myself (I don't have a printer so would need to organise this) and purchase an envelope to return it to them. While I normally have no problem with needing to return a product before receiving a return, given the circumstances, I find it awful that they were not willing to be helpful or cooperate or even respond to me despite the entire issue being their fault.

So disappointed in this company, and will never purchase from them again. Either from their website or from their eBay account.