4WD Supacentre are giving 10 customers that leave a review a chance to win a $200 voucher. This is applicable for reviews both positive and negative. It is possible that reviews written may have been written by a reviewer that received this incentive.
Selling items with known faults instead of issuing recall
Bought VMS unit for 4x4tracks and lasted 30 minutes. Took it back replaced with a new one lasted one hour. Why isnt this recalled when it was a known issue?
The reviewer stated that an incentive was offered for this review
3KVA enclosed Generator
Kings 3 KVA enclosed Generator is a good quality unit that starts eisily and runs well.
To assist buyers it may be best to put a NO OIL sticker near the petrol filling cap. The only place it states no oil is on the front of the manual. Who reads manuals and who checks out the front page?
- Online store
- Verified customer
purchased portable camping shower 12v
unfortunately it was after 6months that I first used it so couldnt give them feedback on ebay,
product is very poor quality, didnt work out of box could see the fan not connected to the motor, I glued it back on but it didnt have the strength to turn fan in water or under load, waste of money, 5 days camping no shower,
i sent them email but they said they couldnt find my details of purchasing, they asked me to send order number,
I sent them order number and then they came back asking what order number was for,
seems they just want to play games,
dont buy from this company,
its only a $25 product but still if it is crap they shouldnt sell it.
Would not purchase anything else
So to start to buy off the website was easy. The trouble only started after receiving products. Have purchased almost their whole range for camping from roof top tent to battery and fridge. I have had 6 warranty claims ranging from marks on quick shade, dead cell in battery, marks on rooftop tent and missing bolt and also transit cover not fitting properly. Has been very frustrating. Their support is usually quite good replacing parts within a week. Sometimes requiring transit.
Poor quality finish
The awning has obviously been made with the cover completely over the whole mounting rail. Then someone has done a very poor job in cutting the cover to expose the mounting rail, looks butchered! And of course nothing like the picture in the instructions. Try and get the heads of the mounting bolts into the mounting rail, not! Great looking picture of the hardware with all the bolts and washers but no washers at all. In all poor finish and poor quality control.
Terrible customer service
They overcharged me instore. I called 20mins later, the person I spoke to was unhelpful. I didn’t get a claim number emailed to me like she said I would. It has been over a week and nothing from them.
Great product, great customer service
My first purchase with 4WD Supacentre was a fold away awning which is simply excellent. Two weeks ago I was about to go bush in The Grampians and decided to buy the Adventure Kings Bush Mechanics Tool Kit. I asked that it be delivered to the campground we were first staying at and it arrived there three days after I ordered it. (About four days early!) The email communication was spot on and the tracking via Startrack was great. I can't comment on the quality of the tools as they've really only been taken out for a look but the pliers worked fi...ne on a piece of fencing wire. Yep, the only thing I really needed during the whole trip was a zip tie which was sadly NOT in the set LOL. That said, the tools are heavy and the chrome seems nice and even. (Cannot comment on the depth or strength of it yet. ) Also, unlike so many other cheap tools, the printing is deep and legible so I reckon that, for $100-ish there is absolutely no way you could put this set together yourself by purchasing individual pieces. Obviously this gear is not going to put up with daily usage but I think I'll get enough turns out of each socket and spanner in pinch situations to justify the outlay and, as I begin to notice the insides rounding off in the 12mm socket, I'll get a new one for a couple of bucks and chuck this one into the recycling. Also, having this kit in the car means I can keep my Kincrome and Sidchromes locked in the garage, neat and clean and safe. It's a sort-of two-way insurance policy.
Quality product at a great price
All products i have brought have been received fast and any issues were resolved quickly. With easy install it makes DIY satisfying and fun.
Iv found the online store to be easy to navigate and the new bargains keep me coming back to check all the time.
I have been exceptionally happy with the customer service as well as the quality of product.
The reviewer stated that an incentive was offered for this review
Winch cable pulls free from winch
Winch rope where it attaches to winch via the crimp and single screw should not be able to be pulled free by hand. It pulled free far too easily. Right in the middle of a bog.
Hell of a day trying to fix it with what little tools we had on hand. Removal of fairlead n sitting in big bog trying to unscrew crimp. Hammer open. Re-feed in small amount of cable that would fit and screwing a different screw in to get the through the hole through the cable and into side of cradle.
Customer service dont even reply
Brought a tonne of stuff
Went into the heatherbrea I must say at least they had everything we needed sleeping bags by 7, double swags by 3, . 1 by self inflating matters 1 by single kings draw let's just say easy z couple if thousands worth of gear . Customer service is great with the staff they have ( they could do with a few more ) after spending such large amount of money over 2 days on the 1st day wasn't offered the spend this much you can choose from these products after thinking about it wrote to then was told there mistake what would you like I got some thing ....On the second time the promo was still running same thing was not offered I wrote away and was told i saved money in store that's why I didn't get it the only thing i saved on was the freight because I went and collected it myself because There is no difference between the pricing online to the shop only the freight fee was I disappointed by the way I was responded to yes I was especially when we spent so much money over a few days to fobed off like we were and told what we were told and nothing had changed over the time we were there . I will say this the products we purchased have stood up to the test which was good the fold up table's are great quick to set up quick to put away just watch the plastic caps in the end as they do tend to come and the aluminum ends are a little sharp nothing a hot clue gun can't fix All the other gear worked well while away for 8 weeks
Not what expecting
Ok well these new laser led lights the start price was $499+30 postage and handling and now they are $399 delivery included. What a joke.
.. I will start with what a stuff around to get these lights. They were sent out then turned around by the supscenter for reasons unknow by my self so after alot of mucking around phone calls emails back forth I finally got them fitted them. I am disappointed in these lights yes why because their not all they are meant to be yes they do through a good distance but there is not much side beam seems to be forgo...
Fobbed me off when I had a query on a product I purchased
Had a query on a solar panel I purchased from a dealer. Googled the dealer and the the only website link I could find was back to 4WD Supacentre Online so I sent an email via support. In short the response said don't bother us go back to the dealer with your query. Is this what they call customer service.
Kings Car Seat Organiser
To be fair it does the job.
When it was built though I do believe the person in charge of cutting the metal rod that is inserted through the organiser was asleep or worse, blind. The rod is at least 5cm longer than the space provided.
Excessively slow to refund
I purchased a folding table last weekend from the Dandenong store. The price on the sign on the floor was less than what I was charged on my credit card (they said that they forgot to remove the sale price). Sales guy said that they would honour the displayed price and reimburse the difference , but couldn't do it himself. It had to go through accounts to review and process. Almost a week later I'm yet to be reimbursed the difference. I feel it's taking way too long. Other businesses do it there and then.
I will be returning the product for a full refund if a refund of the difference isn't paid soon.
Early September delivery, still waiting!
The advertisement read, "Pre-order for early September delivery", so i purchased the 8.5'" Laser Driving Lights on the 30/8 in preparation for my trip away leaving 28/9. Today is the 24/9 and still no sign of them.
I find it misleading and dishonest for a company to advertise they can deliver on a product that was not in stock, and the delivery of the product into the country was not until mid September. No correspondence or notification was given of the delay.
Customer service - not
If you need advice this is NOT the place to call!!! It says on their site to call them for advice. Honestly I spoke to what sounded like a 12 year old that could not stop saying anything but "like, like like" with no sense coming out of the mouth at all - dont waste your time
4wd Supercentre Great, Hunter Express Not So.
Ordered 2 x 200 watt solar blankets with extension leads through Ebay. 4wd Supercentre was quick to get the order delivered and the product is perfect and as described. 4wd Supercentre deserve 5 stars but only get 3 stars for using Hunter Express for delivery. Their driver was so rude, arrogant and obnoxious to me that I will never order again from any company that uses Hunter Express. See my review of Hunter Express on this site.
I’m highly disappointed in your service I ordered a lot of stuff that said it was in stock when my order arrived the solar panels didn’t arrive. I called the call centre they said it was not in stock and were expecting a delivery this week. Why tell people your items are in stock I needed these panels by Friday I will not be ordering anymore things from this site. This is the second time I’ve ordered and the second crap up
Poor battery box the lid doesn’t even clip on just a tie strap
Service @ honesty
My battery case was faulty took it to Heatherbra store , they didn’t hesitate gave me a replacement no questions ask ,good store ,curtious,reliable. Thanks for your old fashion service at a good price.
Great products for the price
Have bought numerous smaller products from 4WDSC. Mostly I head into the Gold Coast store and get the best price minus freight. Have about 6 awnings between various vehicles which are all still working perfectly after 4 years including a trip to the Cape using daily. Awning tent, various lights, compressor etc. All work as advertised and great because of the price. Yes we know they're produced overseas and you get what you pay for, but have been pleasantly surprised.
About to bite the bullet on the Kwiky Tent despite the reviews as have been i...nformed there is an upgraded version out now and at the price compared to the bigger better competitors, and as even all the bad reviews show how good their return policy is. I'm willing to give it a chance.
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Questions & Answers
I want to connect your 3" work lights to the accessories power source, what is the best way to go about it with the supplied wiring harness?
I hooked my 9 inch kings lights and there is a tiny flicker when I turn them on is that normal
Gerwood P.4WD Supacentre
Can you please send your order details through to me at email@example.com and I can look into this further for you.
Silly question re the battery box. I've been running my fridge off the battery (for several weekends & it worked fine) with the switch in the OFF position. When should I have the switch in the ON position? When I'm checking the volts or actually using it to run a fridge?
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