17,316 reviews
4WD Supucentre - Geelong We dispute the refund of our returned goods being processed as a store credit instead of refund to our credit card. Which is a breach of consumer laws in Victoria. We will be reporting this to Consumer Affairs and office of fair trading and will also be exploring compensation for stress due to their manipulation of… Read more
customers rights.
In summary:
• Goods purchased in morning and returned within 6 hours due to products not compatible with existing battery pack.
• Products returned unopened.
• Sales staff attending to the return agreed existing battery pack too small for products
• Original sales staff stated the battery pack was adequate.
• Research show battery is not adequate.
• Customer Service staff on the 1800 number rude and unhelpful.
• Staff keep saying it was a Change of mind refund, it is not it was purchased in error on my behalf and misinformation of sale staff behalf.
The research clearly show the products need a larger battery and if that had been mentioned at the time of purchasing we wouldn’t have purchased the products.
Really disgusted with this process and appalled by your staff attitude. As paying consumers this has been total customers manipulation and abuse. I found their comments insulting.
We will be taking this matter to the highest level. We will make sure that others that have had the same issue with this company come forward and are spoken for too.
I’ve had a really disappointing experience with 4WD online store, they’ve become completely unreliable. I placed a click-and-collect order for 4 items online, collecting at Ballarat Store, all showing as in stock at the time. Shortly after, I received a notification confirming that all 4 items were ready for collection. Since I live about an hour… Read more
away, I made the trip to Ballarat specifically to pick them up.
When I arrived, I was told that one item was actually out of stock, and another had been damaged by a forklift. I was asked to wait until both items were available again before coming back — meaning my trip was completely wasted.
After waiting a few weeks with no updates, I called them. They told me one item was now available and the other could be sourced from Bendigo, and that it had been allocated to me. Before making another long drive (this time to Bendigo), I called again just to confirm — only to be told that item had already been sold out as well.
At that point, I contacted the Ballarat store again, and the only solution offered was a refund.
Overall, this was a frustrating and time-wasting experience — inaccurate stock information, poor communication, and no regard for customers who have to travel long distances. Really disappointing.
Hi Thuvaraka, Thank you for taking the time to… Read more
Kings 65W USB charger, really happy with my purchase,Excellent quality, looks like it well do the job, charging power pack at the moment, always a pleasant experience dealing with 4WD superstore helpful, easy shopping experience Great products at a realistic price, Show reply
Reviews with attachments
Bought the Kings 36 AH lithium power pack. 24 hours and there is still 3 bars of charge and 13 volt. Amazing Show details · 1
id like to thank andrew n his staff at kings wagga store helped me out with 2 small issues i had with kings product they got issues resolved an replaced within cpl of days great service from this store 11/10 Show details · 1
Super fast delivery – Got the tracking info on my fridge freezer, the next day it got delivered. Fast service. Show reply
Fantastic Value – Bought an escape 30 litre a extra thin slime line lithium battery 100ah with a 25 dcdc charger controller works like a dream fridge has been running in my car for near on 3 months flat out fantastic value for money thinking of buying a extra fridge for my boat Show reply
I’ve bought from this store before with no issues, but their own brand UHF 5W radio was a disaster. It barely transmitted over 2km, while my 6-year-old Uniden worked perfectly. On a 4WD trip, everyone else communicated fine—I got crackling. I returned it for a refund, and they refused, saying the warranty was void because I used a connector for… Read more
the 12V line. They didn’t even test the unit—and apparently believe that adding a connector is “not the way” to connect it. Then how, exactly?
According to ACCC guidelines, they cannot reject my claim. If you want to educate yourself about your rights as a consumer, see: ACCC – https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel
This store clearly cares only about sales, not service. My mistake? Trying to save $100 instead of buying a Uniden or GME.
I am now lodging a complaint with the ACCC. I won’t be shopping here again.
Hi there, Thank you for reaching out and sharing… Read more (+3 replies)
- +5
I bought an Adventure Kings 3x3m. What a piece of junk! There was:- A major structural failure: A main support leg has bent and buckled under negligible wind loads, rendering the entire frame unstable and dangerous. I don't think it could have been that sturdy to begin with. It was not even that windy! Fabric Degradation: Numerous tears and… Read more
"thinned" patches have appeared in the canopy after only seven days of use. I should imagine after a while the whole thing would be completely useless.
Safety Concerns: We were forced to cut our trip short and pack up early because the frame was no longer structurally sound.
4WD Supacentre has: Ignored my legal rights: They refused a refund and tried to force a replacement on me.
They refused to refund my original shipping, yet offered to pay for a courier to collect the broken unit and ship a new one, a cost that far exceeds the refund I asked for. This approach is financially reckless, environmentally wasteful, and logistically absurd. It serves no purpose other than to obstruct and stonewall a loyal customer’s legal right to a refund for a major product failure.
I told them I did not accept that. And so they closed my claim without my consent, and then sent a notification that my replacement is ready for collection in Dandenong, VIC!! ...... I live in Tasmania!
I have now lodged a dispute with my bank and a formal complaint with CBOS Tasmania. Save yourself the stress—shop elsewhere.
Hi Chris, Thank you for sharing your feedback and… Read more
I purchased the Kings 115AH battery on 12/09/2025 from eBay's 4wdsupacentre, but within a week, the strip light flashed, and the Kings Maxi Battery Box displayed 5.6 volts. Despite having a Kings 250W Solar Panel and ample sunlight in Lightning Ridge, New South Wales, I contacted 4wdsupacentre, and they advised charging the battery with a 240V… Read more
charger, followed by multimeter testing, and requested documentation. I bought a multimeter but couldn't find a charger, incurring significant costs. This experience, combined with previous issues with Kings products, has led me to seek higher-quality alternatives at premium prices. As I reside off-grid without electricity, charging the battery wasn't feasible, prompting the purchase of a VoltX 12V 200Ah LiFePO4 Lithium Battery, costing five times the Kings 115AH. in simple terms l will never buy another item from kings ever again.
Hi Mick, We’re sorry to hear you’re experiencing… Read more
- +1
I only used this gazebo twice for a stall, and the rest of the time it was kept in storage. After laying garden pavers, I set it up in the backyard in a sheltered area next to the garage wall, well secured. Within just one month—with only occasional rain and no strong winds—it completely collapsed. The metal tubes are as thin as paper. I tried to make a claim, but it was rejected. Very poor quality. Do not waste your money on this product. Show details
Hi Kevin, Thank you for sharing your experience.… Read more
I purchased the 6x3m Portable Gazebo , supposedly Heavy Duty Steel Frame | UPF50+ | Waterproof | 420D Coated polyester awing . It lasted about two months outside before it ripped in a minor storm. When I tried to get the cover replaced under warranty, they refused, claiming it was a permanent structure because I'd parked a car under it. I argued… Read more
that even with a tent underneath, the result would've been the same, but they wouldn't budge. The quality is terrible, and the customer service matches. They never replied to my warranty request after i asked for them to review it . I'd never recommend buying from this store and I will never buy again from this company .Kings quality is cheap and will never purchase this brand again .
Hi there Shayne, Thank you for taking the time to… Read more
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Purchased 2 brand new kings drawers 500mm, one of them were missing the 6 screws which attach the handle and locking system. Called up and let them know immediately as the drawer was still in the box. First they said they needed “proof” which I told them I literally have them still in the boxes. They said the best solution was for me to go to… Read more
bunnings and find the screws and they’ll reimburse me. I went to bunnings the following day with no luck. Called back and asked for the screws to please just be shipped to me so I can use the drawers. They said they cannot ship just the screws out and to try another hardware store. Absolute joke paying for a product and having to go through this with no help whatsoever. Customer service is terrible.
Hello Steve I am sorry to hear of your situation… Read more
bought 2 chairs form them one was damage if factory and missing the arm rest covers in the box when phoned them did not want to know me , had a bad time with staff on the phone and got onwhere with then so no in the hands of office of fair trading
Hi Robert, Thank you for taking the time to leave… Read more
Latest follow-ups
I have purchased 6 electrical items over the years. Two barely made it past the warranty period and one failed during installation. I received a refund for the dc2dc charger after 4wk. of investigation. However the fridge/freezer bearings gave up… Read more
just after 2yrs. The 300Ah battery wouldn’t accept more than 116Ah charging after 2yrs 4mts jut 4 months out of warranty. Needless to say no warranty no compensation. Not even a sorry. Just nothing we can do about it!! A very unhappy customer!!!
Follow-up · Just to respond to your questions. Other items:- I have a Flatrack & an Awning. They both work fine. It has been now about four years the only problem is the amount of rusting on bolts brackets etc. In some areas it’s actually flaking. I think it’s going to need removing derusting and a complete repaint. Refund process:- with the charger it took… Read more
Hi there, Thank you for taking the time to leave… Read more (+7 replies)
If your thinking of buying a gazebo from kings Just don’t bother, save your money, buy another brand . Mine lasted only 6hrs. Put gazebo up for the first time , tore in the corner and 3 tie down straps just tore off in my hand, with very little… Read more
pressure, I just looked at them and thought “WTH”. Then started raining , as I could not tighten cover, (no straps) rain pooled in area and frame collapsed. Tried to get refund, as faulty strap attachment to cover was the core problem . Got run around, from shop, they said higher up would make decision, higher up said shop already made decision, typical pass the buck manoeuvre. Declined me for reimbursement for faulty product Would only give me store credit for extra bits I bought for gazebo.
Follow-up · Assembly easy, product crap , straps pulled straight off cover , on inspection , no way they were going to stay in place , single stiched no backing . They just fell off in my hand, hardly any pressure Shop would not reimburse, said weather issue, (rain) said warranty does not cover rain, Why do think people buy them ? Bad experience will not… Read more
Hi Mike, Thanks for taking the time to share your… Read more (+1 reply)
Richard williams All Customers are liars according to management, we spent about $1000 buying fridges, lights, 3 jump packs plus other items. 2 jump packs worked fine 1 wouldn't charge above 87%, swapped chargers still the same result. Drove over an… Read more
hour and 80km each way to swap the faulty pack over. Well.... Kings have to test it for 24 hours, tell us you have to drive the 2 hours and 160km back here tomorrow to get the exchange......they say that it's not that we don't believe you, it's just due process that says "we don't believe you". Kings can't send the new one out you have to drive the 2 hours and 160km to get it. Kings say the ACCC says they don't have to exchange it or compensate us for all the fuel and time. A further worry now, while standing for 40mins waiting to sort out the jump pack.... we also bought a kings 60ltr fridge, I saw 3 Kings fridges being returned as faulty. If you return anything not havibg confidence in the product......they say NO CASH BACK ONLY STORE CREDIT.
BE VERY CAREFUL BUYING ANYTHING FROM THESE JOKERS, THE AFTER SALES SERVICE IS TRASH
Im Rick Williams former Member Queensland Parliament, Justice of the Peace Qld 29years
Follow-up · No reason to write a positive follow-up, these guys think they are above the ACCC law with respect to warantee, they don't honour it, so don't trust them, jump pack only charges to 87% from new and no I haven't heard from management.....what does that tell you....
Hi Richard, Thank you for taking the time to… Read more (+2 replies)
Positive reviews
I asked for advice from Jayden re kings products; freight charges etc and he organised everything including a cheaper way to set up the items I was purchasing plus suggesting other items which would make the job easier. He then made up an invoice &… Read more · 2
advised me that my order would be leaving Melbourne tomorrow morning to come to my town in Sth Australia. This is my 2nd experience with 4wd supacentre & both have been exceptional
Follow-up · There was a delay on my next order due to parts not being in stock. I rang after the parts were supposed to arrive to find out that information. I received an apology and was told that the part that had to be ordered would be taken out of a kit & sent immediately. I received the order 3 days later which was amazing. I always order online items… Read more
Hi, a big shout out: Thank You! to Jackson & Nathan at the Brendale store on Thu 15Jan26. After unanswered email to the 4WDSupacentre Helpline and 3 phone calls to their 1800 line, Jackson and Nathan spent the best part of half an hour at the end of their busy day and sorted out the issues which has rendered my Shopping Cart unusable for ages.… Read more · 1
Their calm manner with an increasingly frustrated customer deserves a raise!!
Well done, men; most appreciated. NOT Happy Jan is well happy this time!!
It will be great when the shiny-seated office staff in head office get around to fixing the already-known issue of the website failing to flush superseded offers...
Had the best in store experience from Ravenhall store. Wes the salesman was very helpful with advice on awning setups. He was an absolute legend with taking care of customer requirements. Show details · 1
Negative reviews
Purchased many items, and generally ok with quality, knowing that its not going to be the best, but tecently purchased 2 items online that turned out had the incorrect dimensions listed and hence didnt fit. Should have been a simple refund as the 2 items were still in original packaging (1 opened, 1 not) abd both as new obviously. My god do they… Read more
make you jump through hoops.
Wasted hours. Wasted fuel. Treat customers like garbage. No. "Sorry, for our mistake'.
Still waiting on the refund as they assess the claiim...
Hi Richard, Thank you for your feedback. We’re… Read more (+2 replies)
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Ong we waited over 30 minutes and still no result in returning an item ended up going to another store nobody helped us at canningvale store not first time I’ve had issues with canningvale store
Hi there Karen, We’re sincerely sorry to learn… Read more
Beware of the return policy with kings as we bought something, opened product went to return it for an in store credit, would accept product back as it had been opened Definitely not a store I would return to in the near future Please read the fine print carefully on returns Show details
Hi Cathy, Thank you for sharing your feedback… Read more (+3 replies)
Recent reviews
I purchased a stretcher bed and swag combo (rated to 200kgs). Both products sat unboxed and unused for 3 years due to covid and health issues. I went to finally use the stretcher and it completely collapsed and failed the very first time I used it. Despite many attempts at a reconciliation the company refused to uphold their obligations under Australian Consumer Law. Do NOT purchase from this company.
Hi Mark, Thank you for taking the time to leave… Read more (+1 reply)
You have to be an absolute [Content Removed] to buy anything from these [Content Removed]. The worse of the worse coming from [Content Removed] with zero quality.Staff at the shops are arrogant, disrespectful and [Content Removed]. Every time I see someone driving with an awning or rooftop tent saying “kings” it’s a clear sign that dude is either a [Content Removed],, a tight [Content Removed] or both. KINGS IS RUBBISH! Show details
Hi Daniel, We’re sorry to hear about your… Read more (+1 reply)
Ordered a product, and was told it would be delivered by the end of the week. When we called to ask where it was, Jefferson from the call centre, who gave very poor service, told us they had put the wrong address on the item and they would email us after a month if we hadn't queried the item. He said while they say the delivery will be ANOTHER 8 days, it should leave with the courier in 2-3 days. NOT GOOD ENOUGH 4WD SUPERSTORE.
Hi Jacinta, We’re very sorry to hear about your… Read more
Purchased a 6x3 gazebo and it was not even up for a week camping when the cover tore. Tried to get refund and was told the manual explained it should not be used as a permanent structure. I do not consider 1 week camping ‘permanent’. Despite repeated attempts to resolve this, 4WD Supa Centre will not replace or refund item. This is not fit for… Read more
purpose and their website claims there products are ‘better than competitors’. This is blatantly untrue. I have had other gazebos that have lasted years with several week of camping over holiday periods. I would give them negative stars for their customer service.
Hi Vicki, Thank you for reaching out to us… Read more
Absolute cr#p customer service – I went into 4wd supercentre in Canning Vale very recently and bought a heap of gear. New fridge. Spot lights. Inverter etc and spent nearly 2 grand. I asked specifically for someone who knew about spot lights. I told them the car I had and they recommended a set of 8.5” laser spots with “plug and play” wiring harness. We filled a whole trolley and… Read more
then some and put it all in my car. There was some sort of big manager there who made a fuss of all I had bought and they took a pic of me and the salesman standing there with all I had purchased. Long story short the wiring harness was NOT plug and play. In fact far from it. So I went back to the store. Near in mind I had already installed the lights and most of the wiring etc. I spoke to a salesman who told me yeah that happens a lot. Just go to Jaycar and get the harness patch. Hang on I’ve just spent a lot of money with you guys and now I’m told that what I bought isn’t right even though I was advised it was. I asked for the manager. She told me the same. “We get this a lot” then went on to say that the harness fits “most” cars. Hang on if it happens a lot then it doesn’t fit “most” then does it? I also got recommended to Mitsubishi dealership and Supercheap. After 2 hours of running around and on the phone, low and behold no one had this harness patch I required. So I’ve had to get an auto electrician to sort it for me. More cost that I should never have had to fork out. I’m bloody annoyed. Spent a fortune and got treated like cr#p. Over the years I’ve spent a lot of money with Kings or 4wd supercentres. They have received the last penny from me. Never again.
Hi David, Thank you for taking the time to share… Read more
I noticed on my email receipt that the displayed prices at the 4WD Supacentre in Port Macquarie NSW did NOT include GST, which was added to the total of all items at the bottom of the receipt. I believe that this is considered to be a deceptive practice in that advertised and displayed retail prices are supposed to include the 10% GST. Otherwise… Read more
prices seemed pretty good but of course they were actually 10% higher than I thought! These non-GST prices were also advertised nationally on the 4WD Supacentre website.
Hi there, Thank you for reaching out and sharing… Read more
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Hi Dianne, Thank you for your feedback. We are… Read more (+2 replies)