Reviewer Photos & Videos
I like the choices and the products available
I found everything easy to work with and to install great products and affordable didn’t find a store went online and found the service very good and direct othe services I have used takes to long to deliver your service is very good
Hi all I brought their new 9inch spot lights had them wired up by a auto electrian and on the weekend they over heated and wiring caught on fire under the bonnet auto electrian did a test and said lights were faulty went in to their ravenhal store and said they can't do anything as wire was cut off course they were cut it was on fire no support at all I will never buy their cheap Chinese lights again I did not expect anything for the cost off wiring my car all I wanted was for them to maybe offer a store credit of $120 which I payed for the lig...hts but they treated me so bad I had to just walk out o have spent over $1000 In that store but were more concerned about the $120 I have never come across this ever please be careful when buying from them
Bought a 120watt solar blanket died after 14 months,straps that support it broke,then stopped working,do not buy.I thought these guys sold good products only sell imported crap.The only way you can get these guys to respond is give bad reviews.
AWESOME PRODUCT AND SERVICE!!!
Purchased a 3m x 6m Kings Gazebo from their online depot on Friday 14/02/20. It arrived on Tuesday 18/02/20. Turned up well packed and in great shape.
It was easy to set up. Workmanship on all components of the frame was spot on. The blue canopy is quite striking and made from excellent material. Can't fault it. Will be interesting to see how it weathers now as it will be up permanently (weather permitting).
great product , service & timely delivery
great service , delivery in good time and the product was very easy to fit using the kit provided would happily recommend this to any one looking at a similar product
Terrible warranty claim system
Here is my final response to the many email contacts I instigated with 4WD Supacentre during my recent $899 faulty fridge purchase ordeal.
Purchased their 90 litre 12 volt 2 door fridge/freezer. Out of the box the control panel was faulty. Power switch didnt work, fridge controls indicated a starting temp on one side of minus -12 degrees and the other at 33 degrees. I persisted for 2 days but the fridge was clealy faulty with wildly fluctuating temperatures. I rang 4WD Supacentre to seek instructions but was immediately advised to lodge a w...arranty claim online. The fridge was faulty out of the box. I was offered no assistance over the phone. Told to lodge a warranty claim from the outset. I would have thought maybe getting a technician on the phone to explain the symptoms to might have progressed the claim a lot quicker. I could have shown them videos etc. I was advised that a courier would be in touch to arrange collection. I was offered no advice as to what the warranty process consisted of because everthing is done on line. In the process of re packing the fridge I found that the zip on the cover had split open on one side and that the teeth on the other side did not mesh together properly. The covers are too tight a fit with flimsy zips and a single cover lid over a twin lid fridge. Very poor design.
Bought a dominator xtreme winch paid $300 to install it and found out that it wont work.
Brand new denominator extreme winch wont work. It would take alot of work to take the winch off the bullbar and claim warranty now. Please do check every product before packed. Coz you guys know how crap your warranty process is
Bad warranty experience broken fridge
Worst service ever fridge does not work I have only used it twice.when I ring up to sort it out they were not helpful and after 4 phone calls tell me they are going to send me a fan for the fridge that I have to install myself, I have tested the fan and it works.i want to go camping but I can't as I am relying on the fridge to keep my food cold. Should not have to go through this.
great products and great prices.
Ive had no issues with my camping gear and I have bought a lot of stuff from a roof top tent to bbq, camp oven and a plethora of other items. The staff at the warehouse are spot on.
- Physical store
- Verified customer
Customer service was spot on
Shout out to the team at the Browns Plains store. Went in there yesterday with a decent shopping list and limited time. Almost immediately old mate was up and helping me find stuff. A few of my items were from the bulky section so while we finished off the transaction, he'd already geed them up to get it ready. I walked out the door, backed the ute up and my bulky items were already being lowered onto my roof racks. I reckon I was in and out of the driveway in between 5 and 10 minutes and made it home just in time, definitely due to the efficiency and customer service of the guys at Browns Plains. Spot on service guys! Keep it up!
Great tyres great price
I recently replaced all tyres on my Amarok before a trip down the South East of Sa. Got the extra deep tread. I paid about 15% more. Worth every cent when I was tackling the dunes if Kingston soft sands
Once they take your money, your relationship with this company is over.
I bought a 160w solar pannel at Browns plains store in early December 2019. They didn't have the brackets to fit it in stock. I was told I could pay for the brackets and someone would contact me when they turn up in store. 8 weeks later and I still can't use my solar pannel because I have no brackets to fit it.
Used awning once.
Horizontal pole broke.
No dramas, ill just buy a new one who knows whats caused it.
Rang and ordered no dramas.
2 1/2 weeks later no contact.
Ring yesterday, person on the phone said she will chase it up and call back. Never does.
Ring today oh sorry we have no stock not sure when they are coming in. COOOL
Thanks for taking my money. What a waste of time. I will buy another brand
The service on the phone was shocking. The product isn't much better.
Can't even give me a refund there and then. Has to be put through as a claim???
Charges for delivery of multiple purchase
I am a disgruntled customer, paying $40 for delivery of a kings fridge from the 4x4 superstore, and then they added another $5 for delivering of the tie down straps for the fridge.
Poor product support, 270 degree awning snapped on first use
Bought a 270 degree King Wing Awning from the Hazelmere store and on the first camping trip I used it on the joint that connects the pole to the awning snapped in half and the pole bent from the slightest gust of wind.
Drove back to the store and asked if I could get a replacement pole for the awning and they had no spare parts so they basically said I was on my own and wouldn't provide a replacement for a $400 product that broke on its first use, called up the 4WD supacentre support and they told me they couldn't do anything about it and didn...'t honor the warranty that comes with the product. Looking on the online store they only have replacement poles for their regular awnings so even if I bought another pole I cannot select the correct item since they are not stocked. Very disappointed.
Not Happy. warranty claim issues
Tried making a warranty claim on multiple devices and when submitting keeps coming up error and will not submit.
Have emailed them personally and they have avoided the email and wont solve the issue. Very poor online service.
The warranty i am claiming are the laser spot lights with steam already in the casing only owning for 3 months, and have not gone through any river crossings. Only a small amount of rained received in Jan.
this is the first review I have ever done. Nearly all the items I have bought from 4wdsupercentre have been defective and I have had to return under warranty. The Draws had been dropped and were dinted. I didn't find this out until I unpacked for installation. Reverse camera has broken after only 2 months. Extreme winch was defective when my mechanic installed, I had to pay the mechanic extra time to take it out and purchase another winch including my travel time to get it in a hurry for the nechanic . I'm still trying to get some sort of good ...will voucher and have a ongoing warranty claim and have made numerous calls for the past 3 months . The staff are all polite and friendly . After wasting so much time returning items and chasing up claims I won't be purchasing again.
Poor product suprot
Bought a thumper max compressor on the third use it stopped making pressure and just kept running not reaching the shut off pressure . Put a gauge on it and confirmed it was way down on pressure. As it is still under the warranty period I went back to the store and politely explained what it was doing only to be told no warranty would be honoured due to the fact I had hard wired it and removed the alligator clips this being a common practice I didn't think would be an issue. After leaving the store without making a fuss I contacted there war...ranty department on line only to be told the same thing. I hold multiple automotive trades and have worked in the trade my entire life....I can honestly say that this is without doubt an excuse not to warrant the goods. I have allways believed in giving people a fare go so I ignored the negativity on social media about the 4wd supra center. It's not about $ it's about printables I have purchased a fare bit of gear in the past.. This is the first issue I have had ..no good will nothing they have lost me.
VERY INEFFICIENT SERVICE
Only come here if you can spare 45 minutes + to wait in the line at the checkout - absolute inefficiency at its best. I feel like I’m owed an hour of my time
These idiots want $30 to post a pair of lightbulbs. When I asked why, they replied that they had to be sent separately, although it is ONE purchase - have a look yourself: https://www.4wdsupacentre.com.au/led-headlight-kit-suitable-for-toyota-prado-150-series-2009-to-2015.html.
This is why I don't buy Australian anymore, cheaper to get it posted from overseas.
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Questions & Answers
I am trying to install my Kings 9inch Dominator lights on a new ARB wiring harness for their 9inch lights - (the ARB lights were stolen).
It isnt working - is this an issue of opposite polarity?
I've got a set of 9" osram spotties and the screws fell out on the corrugations and i was wondering what are the 2 sizes of the screws?
Gerwood P.4WD Supacentre
Are you after the bolts to mount the bracket to the bull bar or the bolts to attach the light to the bracket? We do sell the mounting kit, if you like we can sort out a order for you?
What does the valve on the back of the adventure kings 8.5 laser driving lights do? There doesn't appear to be a manual anywhere to check.
Gerwood P.4WD Supacentre
Could you please email me a picture of the valve that's you're referring to so I can assist you further?
Please email to:
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