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4WD Supacentre

Reviews

Review distribution

5 star
12,072
4 star
2,147
3 star
283
2 star
120
1 star
464

Selling items with known faults instead of issuing recall

published

Bought VMS unit for 4x4tracks and lasted 30 minutes. Took it back replaced with a new one lasted one hour. Why isnt this recalled when it was a known issue?

Product Quality
Customer Service
Return Claim MadeYes
Store LocationWetherill park
See all answers

The reviewer stated that an incentive was offered for this review


Bongo

Bongo

  • 4 reviews

3KVA enclosed Generator

published

Kings 3 KVA enclosed Generator is a good quality unit that starts eisily and runs well.
To assist buyers it may be best to put a NO OIL sticker near the petrol filling cap. The only place it states no oil is on the front of the manual. Who reads manuals and who checks out the front page?

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
prekkp

prekkpperth

  • 5 reviews
  • 3 likes

poor quality

published

purchased portable camping shower 12v
unfortunately it was after 6months that I first used it so couldnt give them feedback on ebay,
product is very poor quality, didnt work out of box could see the fan not connected to the motor, I glued it back on but it didnt have the strength to turn fan in water or under load, waste of money, 5 days camping no shower,
i sent them email but they said they couldnt find my details of purchasing, they asked me to send order number,
I sent them order number and then they came back asking what order number was for,
seems they just want to play games,
dont buy from this company,
its only a $25 product but still if it is crap they shouldnt sell it.

Product Quality
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
Jamie M.

Jamie M.Richmond-Tweed, NSW

Would not purchase anything else

published

So to start to buy off the website was easy. The trouble only started after receiving products. Have purchased almost their whole range for camping from roof top tent to battery and fridge. I have had 6 warranty claims ranging from marks on quick shade, dead cell in battery, marks on rooftop tent and missing bolt and also transit cover not fitting properly. Has been very frustrating. Their support is usually quite good replacing parts within a week. Sometimes requiring transit.

Product Quality
Shipping
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Steve

Steve

  • 2 reviews

Poor quality finish

published

The awning has obviously been made with the cover completely over the whole mounting rail. Then someone has done a very poor job in cutting the cover to expose the mounting rail, looks butchered! And of course nothing like the picture in the instructions. Try and get the heads of the mounting bolts into the mounting rail, not! Great looking picture of the hardware with all the bolts and washers but no washers at all. In all poor finish and poor quality control.

Product Quality
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Terrible customer service

published

They overcharged me instore. I called 20mins later, the person I spoke to was unhelpful. I didn’t get a claim number emailed to me like she said I would. It has been over a week and nothing from them.

Product Quality
Customer Service
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Great product, great customer service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Steven B.

Steven B.Northeast, VIC

Quality product at a great price

published

All products i have brought have been received fast and any issues were resolved quickly. With easy install it makes DIY satisfying and fun.
Iv found the online store to be easy to navigate and the new bargains keep me coming back to check all the time.
I have been exceptionally happy with the customer service as well as the quality of product.

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

The reviewer stated that an incentive was offered for this review

Chris h

Chris h

  • 2 reviews

Winch cable pulls free from winch

published

Winch rope where it attaches to winch via the crimp and single screw should not be able to be pulled free by hand. It pulled free far too easily. Right in the middle of a bog.
Hell of a day trying to fix it with what little tools we had on hand. Removal of fairlead n sitting in big bog trying to unscrew crimp. Hammer open. Re-feed in small amount of cable that would fit and screwing a different screw in to get the through the hole through the cable and into side of cradle.
Customer service dont even reply

Product Quality
Return Claim MadeYes
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre
Mavo

MavoHunter Region, NSW

  • 3 reviews
  • 1 like

Brought a tonne of stuff

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHeatherbrea
See all answers
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Mavo

MavoHunter Region, NSW

  • 3 reviews
  • 1 like

Not what expecting

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Les H.

Les H.Perth, WA

  • 2 reviews

Fobbed me off when I had a query on a product I purchased

published

Had a query on a solar panel I purchased from a dealer. Googled the dealer and the the only website link I could find was back to 4WD Supacentre Online so I sent an email via support. In short the response said don't bother us go back to the dealer with your query. Is this what they call customer service.

Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Kings Car Seat Organiser

published

To be fair it does the job.

When it was built though I do believe the person in charge of cutting the metal rod that is inserted through the organiser was asleep or worse, blind. The rod is at least 5cm longer than the space provided.

Product Quality
Return Claim MadeNo
Store LocationSydney
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Greg

GregGreater Melbourne (Metropolitan), VIC

Excessively slow to refund

published

I purchased a folding table last weekend from the Dandenong store. The price on the sign on the floor was less than what I was charged on my credit card (they said that they forgot to remove the sale price). Sales guy said that they would honour the displayed price and reimburse the difference , but couldn't do it himself. It had to go through accounts to review and process. Almost a week later I'm yet to be reimbursed the difference. I feel it's taking way too long. Other businesses do it there and then.

I will be returning the product for a full refund if a refund of the difference isn't paid soon.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationDandenong
See all answers
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Early September delivery, still waiting!

published

The advertisement read, "Pre-order for early September delivery", so i purchased the 8.5'" Laser Driving Lights on the 30/8 in preparation for my trip away leaving 28/9. Today is the 24/9 and still no sign of them.
I find it misleading and dishonest for a company to advertise they can deliver on a product that was not in stock, and the delivery of the product into the country was not until mid September. No correspondence or notification was given of the delay.

3 comments
4WD Supacentre
Gerwood P.4WD Supacentre

Details have been sent

The lights arrived today, 26/9 and work great.
When they advertise "pre order for an early delivery", they are referring to when the stock arrives at their warehouse NOT to you.

Gaz

Gaz

  • 9 reviews
  • 12 likes

Customer service - not

published

If you need advice this is NOT the place to call!!! It says on their site to call them for advice. Honestly I spoke to what sounded like a 12 year old that could not stop saying anything but "like, like like" with no sense coming out of the mouth at all - dont waste your time

Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Crabcake

Crabcake

  • 2 reviews
  • 1 like

4wd Supercentre Great, Hunter Express Not So.

published

Ordered 2 x 200 watt solar blankets with extension leads through Ebay. 4wd Supercentre was quick to get the order delivered and the product is perfect and as described. 4wd Supercentre deserve 5 stars but only get 3 stars for using Hunter Express for delivery. Their driver was so rude, arrogant and obnoxious to me that I will never order again from any company that uses Hunter Express. See my review of Hunter Express on this site.

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Colleen

Colleen

  • 2 reviews
  • 1 like

Delivery fail

published

I’m highly disappointed in your service I ordered a lot of stuff that said it was in stock when my order arrived the solar panels didn’t arrive. I called the call centre they said it was not in stock and were expecting a delivery this week. Why tell people your items are in stock I needed these panels by Friday I will not be ordering anymore things from this site. This is the second time I’ve ordered and the second crap up
Poor battery box the lid doesn’t even clip on just a tie strap

Product Quality
Shipping
Return Claim MadeNo
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Service @ honesty

published

My battery case was faulty took it to Heatherbra store , they didn’t hesitate gave me a replacement no questions ask ,good store ,curtious,reliable. Thanks for your old fashion service at a good price.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationHeatherbra
See all answers
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Joshua M.

Joshua M.South East Queensland, QLD

Great products for the price

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurleigh Heads, Qld
See all answers
1 comment
4WD Supacentre
Gerwood P.4WD Supacentre

Page 1 of 755

Questions & Answers

Jonesy

Jonesyasked

I want to connect your 3" work lights to the accessories power source, what is the best way to go about it with the supplied wiring harness?

2 answers
Bongo
Bongo

Contact $WD Supacentre, they may be able to assist.

4WD Supacentre
Gerwood P.4WD Supacentre

Hi Jonesy,

We only have one type of wiring harness with it. if you want to connect to another power source then you may want to check with any auto parts shops in your area to see if they can help.

Cheers,
Saleha


Saed T.

Saed T.asked

I hooked my 9 inch kings lights and there is a tiny flicker when I turn them on is that normal

1 answer
4WD Supacentre
Gerwood P.4WD Supacentre

Hi Saed,

Can you please send your order details through to me at sahmad@4wdsupacentre.com.au and I can look into this further for you.

Regards,
Saleha


Flip

Flipasked

Online store

Silly question re the battery box. I've been running my fridge off the battery (for several weekends & it worked fine) with the switch in the OFF position. When should I have the switch in the ON position? When I'm checking the volts or actually using it to run a fridge?

No answers

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Details

4WD Supacentre Online store

4WD Supacentre Online store

6,528 reviews
4WD Supacentre Physical store

4WD Supacentre Physical store

3,081 reviews
CategoryOnline Shops, Camping Shops and Accessories, Parts & Tyre ShopsPhysical Shops, Camping Shops and Accessories, Parts & Tyre Shops

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