4WD Supacentre

Just warning everyone do not buy from 4wd drive supacentre because if you open the cardboard box it came in you cannot return it even for an exchange or credit, yes I’m talking about the cardboard box it was sent in not the actual item itself!! You would not even k is the box had been opened as I was very careful! How are you supposed to know what you bought is suitable if you cannot open it!! Will not ever buy from them again

Never buying anything from 4WD Supacentre again, as they do not honour their statutory “fit for purpose” obligations, in terms of Victorian Consumer Affairs guidelines. Their shonky gazebo hubs are only useful as a sun shade. They leak like a sieve… Read more

with the smallest shower of drizzle/rain. Poor quality stitching and no sealing of seams. I obtained advice from Victorian Consumer Affairs, who advised that 4WD Supacentre are breaking sections 54,55,56 and 263 of Victorian Consumer Law, by not providing a repair/replacement/refund for faulty goods that were not fit for purpose. I wish I have of read the independent online reviews of the product - not 4WD Supacentres own review site, as I would not have purchased the product now that I have read other reviews of the product. External Satisfaction Rating of 1.4 pretty much says it all. I ended up returning the Gazebo Hub to the local store, for them to dispose of, as its a unusable.

Camping got easier – Tried out the Thumper compressor and the solar panels over Easter. The compressor did not miss a beat. Inflated the tyres on the cruiser in no time after a few days on the beach. It didnt get as hot either as my old one used to do around the hose connection. Extremely happy with it and hopefully will serve me well for many years to come. Set the… Read more

solar panels up on the beach for 2 days charging a lead acid 70 amp hr battery. It run the fridge and a strip light without even looking like going flat. I checked the voltage across the terminals while charging and got 13.85 volt consistently even thou it was mainly overcast. The solar controller outputs 17.6 volt not coupled to the battery which shows its working to its specification. Both these of these items are a great addition to the camping set up. No doubt to me that the 4wd Super centre products are on the mark for price and quality, have payed a lot more for inferior products in the past.

I purchase a kings jump start kit good price thought it was not working properly returned to Parkinson store was assisted by Baxter who was very helpful and professional extremely happy with the assistance will return Show details ·  1

I asked for advice from Jayden re kings products; freight charges etc and he organised everything including a cheaper way to set up the items I was purchasing plus suggesting other items which would make the job easier. He then made up an invoice &… Read more ·  2

advised me that my order would be leaving Melbourne tomorrow morning to come to my town in Sth Australia. This is my 2nd experience with 4wd supacentre & both have been exceptional

4WD Supucentre - Geelong We dispute the refund of our returned goods being processed as a store credit instead of refund to our credit card. Which is a breach of consumer laws in Victoria. We will be reporting this to Consumer Affairs and office of fair trading and will also be exploring compensation for stress due to their manipulation of… Read more

customers rights.

In summary:

• Goods purchased in morning and returned within 6 hours due to products not compatible with existing battery pack.

• Products returned unopened.

• Sales staff attending to the return agreed existing battery pack too small for products

• Original sales staff stated the battery pack was adequate.

• Research show battery is not adequate.

• Customer Service staff on the 1800 number rude and unhelpful.

• Staff keep saying it was a Change of mind refund, it is not it was purchased in error on my behalf and misinformation of sale staff behalf.

The research clearly show the products need a larger battery and if that had been mentioned at the time of purchasing we wouldn’t have purchased the products.

Really disgusted with this process and appalled by your staff attitude. As paying consumers this has been total customers manipulation and abuse. I found their comments insulting.

We will be taking this matter to the highest level. We will make sure that others that have had the same issue with this company come forward and are spoken for too.

I’ve had a really disappointing experience with 4WD online store, they’ve become completely unreliable. I placed a click-and-collect order for 4 items online, collecting at Ballarat Store, all showing as in stock at the time. Shortly after, I received a notification confirming that all 4 items were ready for collection. Since I live about an hour… Read more

away, I made the trip to Ballarat specifically to pick them up.

When I arrived, I was told that one item was actually out of stock, and another had been damaged by a forklift. I was asked to wait until both items were available again before coming back — meaning my trip was completely wasted.

After waiting a few weeks with no updates, I called them. They told me one item was now available and the other could be sourced from Bendigo, and that it had been allocated to me. Before making another long drive (this time to Bendigo), I called again just to confirm — only to be told that item had already been sold out as well.

At that point, I contacted the Ballarat store again, and the only solution offered was a refund.

Overall, this was a frustrating and time-wasting experience — inaccurate stock information, poor communication, and no regard for customers who have to travel long distances. Really disappointing.

Purchased many items, and generally ok with quality, knowing that its not going to be the best, but tecently purchased 2 items online that turned out had the incorrect dimensions listed and hence didnt fit. Should have been a simple refund as the 2 items were still in original packaging (1 opened, 1 not) abd both as new obviously. My god do they… Read more

make you jump through hoops.

Wasted hours. Wasted fuel. Treat customers like garbage. No. "Sorry, for our mistake'.

Still waiting on the refund as they assess the claiim...

We visited the Kings 4WD Supacentre Store twice in the past few weeks to kick start out 4WD camping journey. I have never experienced such exceptional customer service. The team approach you on the floor proactively, have expert advice, show patience and thoughtfulness, and help you bundle items for savings and efficiency. Even better, they… Read more ·  1

collect it all for you, and link it digitally to the check-out team, so all you need to do is rock up and pay at the counter after you've had a good browse. All of this with a smile and genuine care factor. Whomever is looking after that Store, way to go to you and your motivated, superb team. We will absolutely be back. Thank you!

Really good prices during sales. Good midrange products that do the job. Easy to buy online. Friendly staff who were happy to answer questions and make recommendations. Good experience. Show reply

Ong we waited over 30 minutes and still no result in returning an item ended up going to another store nobody helped us at canningvale store not first time I’ve had issues with canningvale store

Beware of the return policy with kings as we bought something, opened product went to return it for an in store credit, would accept product back as it had been opened Definitely not a store I would return to in the near future Please read the fine print carefully on returns Show details

I purchased a stretcher bed and swag combo (rated to 200kgs). Both products sat unboxed and unused for 3 years due to covid and health issues. I went to finally use the stretcher and it completely collapsed and failed the very first time I used it. Despite many attempts at a reconciliation the company refused to uphold their obligations under Australian Consumer Law. Do NOT purchase from this company.

You have to be an absolute [Content Removed] to buy anything from these [Content Removed]. The worse of the worse coming from [Content Removed] with zero quality.Staff at the shops are arrogant, disrespectful and [Content Removed]. Every time I see someone driving with an awning or rooftop tent saying “kings” it’s a clear sign that dude is either a [Content Removed],, a tight [Content Removed] or both. KINGS IS RUBBISH! Show details

Ordered a product, and was told it would be delivered by the end of the week. When we called to ask where it was, Jefferson from the call centre, who gave very poor service, told us they had put the wrong address on the item and they would email us after a month if we hadn't queried the item. He said while they say the delivery will be ANOTHER 8 days, it should leave with the courier in 2-3 days. NOT GOOD ENOUGH 4WD SUPERSTORE.

If your thinking of buying a gazebo from kings Just don’t bother, save your money, buy another brand . Mine lasted only 6hrs. Put gazebo up for the first time , tore in the corner and 3 tie down straps just tore off in my hand, with very little… Read more

pressure, I just looked at them and thought “WTH”. Then started raining , as I could not tighten cover, (no straps) rain pooled in area and frame collapsed. Tried to get refund, as faulty strap attachment to cover was the core problem . Got run around, from shop, they said higher up would make decision, higher up said shop already made decision, typical pass the buck manoeuvre. Declined me for reimbursement for faulty product Would only give me store credit for extra bits I bought for gazebo.