Rang them for a quote on new tyres, spoke to a very polite salesperson who said he would do the same price as last time .. then when I rang back to book in I had a really hard time (with a different person) to get the same deal (abt $15 off full price)
He may have been the manager as he complained about overheads etc
2nd call was one of the worst sales experiences I've had
I was a long standing customer

Had to get a puncture repaired, Friday afternoon, 5.30 everywhere else was closing. But the guys here, really professional had a few jobs going. But they said come back tomorrow morning, so went down and took them half an hour. I went to pay, and they said that I did not have to pay. But next time, if I need a service or tyres think about them. Really nice gesture and would definitely recommend them, car driving like a champ.

Avoid avoid avoid!!!
Rude customer service! Contradictory responses, only interested in avoiding and deflecting blame to get out of it as cheaply as they can. Not interested in doing the right thing at all and own their responsibilities. Don't waste your time emailing or contacting the customer service center... No call backs despite promises, you'll just chase them for ever.
Came in to get 4 tyres fitted with 4 pristine rims... Left with 3 rims damaged by the tyre levers. Followed by what I suspect is a falsified job card telling me my wheels...

First of all to be objective they have a best price in town for tires.
But, this all go out of whack when it comes to service.
After changing 4 tires, one had sticker still affixed to a new tire and that tire was not balanced. Had to go to another service to re balance all 4 tires.
I was also, strictly advised to do alignment though I had no problems. After Bob Jane alignment my car now pulls to the left (on brand new tire). This mean I need to go and spend more money to get alignment done properly.
Not happy at all. Will never go to have business with Bob Jane in Wollongong again.

They don't beat price as they advertise in their web site. And do not communicate to customers as well. Very bad. Won't go there any more

Eddie Collison from bob Jane Tmart Toowoomba - thank you for your professional and kind customer service today. I have been lucky enough not to experience too many flat tyres and thankfully today when I had one I went to you. I was not only treated respectfully but efficiently amd very cost effectively. I can’t tell you how grateful I am that you were able to help me straight away. I will be a return customer for ever more.

We're able to accommodate at short notice, competitive pricing and great service from Brendon. Friendly and knowledgeable. Sandy n Jen

In the past they advised buying 5 mags it would cost the same but that wasn't the case.
Another time they pit 17 inch wheels on my corolla and told me they didn't scrape... well they did amd needed replacing.
3rd strike they've now they've put two new tyres on my Mazda and balanced it incorrectly so it shakes.
Everytime they take no responsibility.
I will never waste my money again

A few weeks after replacing 3-tyres at Bob-Janes, my car on board computer signaled that the rear right tyre pressure was low. Upon further checks, I discovered a lock nut missing and all the wheel bolts to my 3-replaced tyres loose, the bolts on front tyres were completely loose and could be tightened using only fingers. The fact that the bolts to the 4th tyre (which was not replaced) were all tight and that lock bolts cannot be loosen without the specific lock key, eliminates plausible theft of the wheels. It suggests that Bob Janes failed...

selected tyres following visit to the shop - booked in for the next day. 25 minutes later I was told I had a problem. the price jumped up significantly when they told me they offered me the wrong tyres. I would like to think they were genuine and just highlighting their lack of attention to detail, but who knows. I left feeling angry and disappointed. Not sure If I can rectify this before Xmas - thanks so much

The sales person Adam from Bob Jane Hoppers quoted on our tyres. He looked at my car and tyres and claimed will beat all quotes. we booked for 4 tyres . On the after leaving the vehicle received call advising they have quoted and ordered wrong tyres. the staff was casual and expressed as if this is there usual sales tac tic. despite I explained to them we have booked holiday in next 2 days and I need this organised asap they were very unhelpful;. they advised cannot get the correct tyres in time and further will need to advised of new price. C...

Pulled in without calling. The lads removed a nail that had not punctured the tyre. No charge and a free tyre shine. My missus thinks I fixed it, may get lucky tonight.
Thank you lads for your fantastic service.
Dan.

I rang to ask if I could get my tyres checked and a wheel alignment and got in the next day. Everything about my experience was friendly and professional.

have bought tyres from bob janes now twice and have found the service to be good and i did not have to wait long for them to be fitted the last set i got i got about abit over 4 years i have got bridgestones this time round iv had no trouble with tyre noise i would recommend bob jane il be sticking with them

Very questionable tactics and conduct from the Dandenong franchise.
Deceiving on price and arrangements, and of course, the mandatory $40 nitrogen inflation without the chance to opt out.
Get everything in writing and check the small print. But better yet – go elsewhere.

Had a puncture yesterday and rang Bob Jane Rockingham to see what they could do. With not long until they closed for the day the manager told me to come to store and they’d fix it within 15 minutes (if it was repairable). True to their word it was fixed in no time. Great customer service! Highly recommend BJ Rockingham.

I bought 4 new tyres of Bridgestone Potenza from Bob Jane T Mart 2 years back. From the time of installation of the new tyres I have been advising the sales person that the tyres are too loud and not even. The sales person did not acknowledge this issue. I did perform the complete check on my vehicle whether this sound is due to brakes, bearing, wheels. Analysis performed by the mechanics and other experts in the field, they proved me by changing the tyres and there was no sound.

Even after paying the money, no service or quality product received from Bob Jane T Mart. They are just looters who want to make money for useless service and product provided. At the end customers can suffer but they want to make money

Got my new wheels fitted yesterday. Could not be happier. Great service and communication throughout. Would always recommend Bobjane Cairns.

Needed 4 new tyres 225/50/18 for my car. Rang around and Bob Jane Morley had the best price. Service was excellent , no hassles no upselling. Car was ready on time.
First time I've used Bob Jane and will definitely use for all my tyre needs. Thoroughly recommended

Back in 2018, Matt looked after me when I fixed my old tyre at Bob Jane Epping, VIC. I didn't buy this old tyre from them for the record.
Unfortunately, I was told that he has now moved to another branch. He is a very helpful man, I much appreciate his assistance.
I also changed my tyre with them a year a go and has no leaking issue until this day.