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Rang them for a quote on new tyres, spoke to a very polite salesperson who said he would do the same price as last time .. then when I rang back to book in I had a really hard time (with a different person) to get the same deal (abt $15 off full price)
He may have been the manager as he complained about overheads etc
2nd call was one of the worst sales experiences I've had
I was a long standing customer
Had to get a puncture repaired, Friday afternoon, 5.30 everywhere else was closing. But the guys here, really professional had a few jobs going. But they said come back tomorrow morning, so went down and took them half an hour. I went to pay, and they said that I did not have to pay. But next time, if I need a service or tyres think about them. Really nice gesture and would definitely recommend them, car driving like a champ.
Avoid avoid avoid
Avoid avoid avoid!!!
Rude customer service! Contradictory responses, only interested in avoiding and deflecting blame to get out of it as cheaply as they can. Not interested in doing the right thing at all and own their responsibilities. Don't waste your time emailing or contacting the customer service center... No call backs despite promises, you'll just chase them for ever.
Came in to get 4 tyres fitted with 4 pristine rims... Left with 3 rims damaged by the tyre levers. Followed by what I suspect is a falsified job card telling me my wheels...
Good price fir tires but lousy sevice
First of all to be objective they have a best price in town for tires.
But, this all go out of whack when it comes to service.
After changing 4 tires, one had sticker still affixed to a new tire and that tire was not balanced. Had to go to another service to re balance all 4 tires.
I was also, strictly advised to do alignment though I had no problems. After Bob Jane alignment my car now pulls to the left (on brand new tire). This mean I need to go and spend more money to get alignment done properly.
Not happy at all. Will never go to have business with Bob Jane in Wollongong again.
Customer service and care outstanding!
Eddie Collison from bob Jane Tmart Toowoomba - thank you for your professional and kind customer service today. I have been lucky enough not to experience too many flat tyres and thankfully today when I had one I went to you. I was not only treated respectfully but efficiently amd very cost effectively. I can’t tell you how grateful I am that you were able to help me straight away. I will be a return customer for ever more.
They always screw me over
In the past they advised buying 5 mags it would cost the same but that wasn't the case.
Another time they pit 17 inch wheels on my corolla and told me they didn't scrape... well they did amd needed replacing.
3rd strike they've now they've put two new tyres on my Mazda and balanced it incorrectly so it shakes.
Everytime they take no responsibility.
I will never waste my money again
Missing lock nut and loose wheel bolts
A few weeks after replacing 3-tyres at Bob-Janes, my car on board computer signaled that the rear right tyre pressure was low. Upon further checks, I discovered a lock nut missing and all the wheel bolts to my 3-replaced tyres loose, the bolts on front tyres were completely loose and could be tightened using only fingers. The fact that the bolts to the 4th tyre (which was not replaced) were all tight and that lock bolts cannot be loosen without the specific lock key, eliminates plausible theft of the wheels. It suggests that Bob Janes failed...to tighten the bolts on my wheels after installing new tyres. I provided a factual email to the Franchise owner and asked for a thorough investigation to be conducted. My intent was to ensure this does not happen to other car owners as the potential consequences of such a lapse were dire. Within minutes of sending the email, the Franchise owner called me and was quick to deny all liability. I requested for a written investigation report and followed up with further facts of the matter via email. My email was subsequently copied to firstname.lastname@example.org on 8December2020. I have not heard from them since.
No genuine apology for their mistakes and the inconvenience they have caused
selected tyres following visit to the shop - booked in for the next day. 25 minutes later I was told I had a problem. the price jumped up significantly when they told me they offered me the wrong tyres. I would like to think they were genuine and just highlighting their lack of attention to detail, but who knows. I left feeling angry and disappointed. Not sure If I can rectify this before Xmas - thanks so much
- Verified customer
Ridiculous service by Bob Jane Hoppers Crossing
The sales person Adam from Bob Jane Hoppers quoted on our tyres. He looked at my car and tyres and claimed will beat all quotes. we booked for 4 tyres . On the after leaving the vehicle received call advising they have quoted and ordered wrong tyres. the staff was casual and expressed as if this is there usual sales tac tic. despite I explained to them we have booked holiday in next 2 days and I need this organised asap they were very unhelpful;. they advised cannot get the correct tyres in time and further will need to advised of new price. C...omplete waste of our time. We should have gone with Costco at least they have knowledgeable staff . Now we are stuck and hole plan ruined as need to travel and will have to pay top price to get work done asap. SHAME on you Bob Jane Hoppers -
Puncture repair done by Paul with a smile. Thank you lads.
Pulled in without calling. The lads removed a nail that had not punctured the tyre. No charge and a free tyre shine. My missus thinks I fixed it, may get lucky tonight.
Thank you lads for your fantastic service.
have bought tyres from bob janes now twice and have found the service to be good and i did not have to wait long for them to be fitted the last set i got i got about abit over 4 years i have got bridgestones this time round iv had no trouble with tyre noise i would recommend bob jane il be sticking with them
The reviewer stated that an incentive was offered for this review
Very questionable tactics and conduct from the Dandenong franchise.
Deceiving on price and arrangements, and of course, the mandatory $40 nitrogen inflation without the chance to opt out.
Get everything in writing and check the small print. But better yet – go elsewhere.
Had a puncture yesterday and rang Bob Jane Rockingham to see what they could do. With not long until they closed for the day the manager told me to come to store and they’d fix it within 15 minutes (if it was repairable). True to their word it was fixed in no time. Great customer service! Highly recommend BJ Rockingham.
Worst Customer Service and Product in Bob Jane
I bought 4 new tyres of Bridgestone Potenza from Bob Jane T Mart 2 years back. From the time of installation of the new tyres I have been advising the sales person that the tyres are too loud and not even. The sales person did not acknowledge this issue. I did perform the complete check on my vehicle whether this sound is due to brakes, bearing, wheels. Analysis performed by the mechanics and other experts in the field, they proved me by changing the tyres and there was no sound.
Even after paying the money, no service or quality product received from Bob Jane T Mart. They are just looters who want to make money for useless service and product provided. At the end customers can suffer but they want to make money
Great price and service
Needed 4 new tyres 225/50/18 for my car. Rang around and Bob Jane Morley had the best price. Service was excellent , no hassles no upselling. Car was ready on time.
First time I've used Bob Jane and will definitely use for all my tyre needs. Thoroughly recommended
Matt from Epping Bob Jane is amazing
Back in 2018, Matt looked after me when I fixed my old tyre at Bob Jane Epping, VIC. I didn't buy this old tyre from them for the record.
Unfortunately, I was told that he has now moved to another branch. He is a very helpful man, I much appreciate his assistance.
I also changed my tyre with them a year a go and has no leaking issue until this day.
Questions & Answers
Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?
Marketing R.Bob Jane T-Marts
Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email email@example.com to discuss further.
I emailed firstname.lastname@example.org several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!
I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!
Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...
How old are the tyres you sell allowed to be?
We bought tyres in July 2019 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.
Marketing R.Bob Jane T-Marts
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to email@example.com and we will look into this issue further for you.
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