Bob Jane T-Marts

Wanted to change 4 tyers and rims on car. Several options were explained to me in a clear manner, and answered all my questions I had.
With expert advice from John and no pressure from the sales department to sell something I didn't need. Was told it would take an hour and a half, only took 1 hour.
I can say I'm one happy customer, again.
The Traralgon store is the only place I will purchase tyers/ rims from. Yes, I am a repeat customer. Thanks again John for your assistance.

Cheap tyres, aligned, no balance as requested. Hostile customer service - very odd place.

I ordered tyres for my car & a wheel alignment, I made an appointment to have them fitted, Got to the shop, waited one hour b4 they started on my car, to be told, our machine doesn't fit your rim. BUT you can buy just the tyres & take them somewhere else to have them fitted & alignment done, we'll take $32 off the price for you. I called around and the cheapest I could find to have them fitted & a wheel alignment done was $150.00. NEVER AGAIN WILL I SHOP WITH THIS BUSINESS. Go elsewhere.

Took my tyre in to be repaired. They checked it over & found Kia service had in fact already fixed it (though they said they hadn’t) & didn’t charge me for their time. Great customer care! That’s why I always go to BJFTG

Tried many times and when I finially got through to someone, they said they had an urgent matter to attend and will call back but never did. Tried again but no answer.

I got a good deal on Dunlop FM800, 4 for price of 3.
I bought the tyres on their user friendly website.
Received call within 10 minutes of making the booking from Steve, to confirm a suitable time to get the tyres fitted. Steve was polite and professional.
On arrival, I was met with a very warm welcome from Shane, he also was polite, professional and friendly with excellent customer service skills.
I would definitely recommend Bob Jane Taren Point to anyone in the area looking to buy tyres.

Dean, the store manager gave me outstanding customer service today. Even with a such a busy day he treated me with priority and I wouldn’t go anywhere else for my tyres!

I went in to the Traralgon store to purchase a set of new wheels and tyres. After telling the salesman what I was after and asking what he can offer, his answer was to go home and look up on the bob jane website and that I can order online. Is this how customer service is these days? I've never seen a salesman so dismissive and unwilling to serve me. I'm now about to spend almost $4000 on wheels and tyres in Melbourne at another shop.

Great job ,fast staff very friendly just off the highway on minjinbal drive open on Saturday till 2am which is great if you work through the week

I popped two tyres late yesterday afternoon so I called my closest Tyre shop which was Diamond Creek Tyre Power, they where rude and they didn’t want to help me at all so I called Bob Jane in Eltham and I spoke with Kye, he was great, and I had 30 mins to get there and get my tyres.
When I arrived the customer service was still amazing.
He gave me one tyre and said being my car back in the morning and we’ll fix the other tyre and fit them aswell.

I arrived this morning and they where all
Amazing.
They did it straight away, which I left supe...

Bob jane are horrible services they are Big Lie just becarefull with them i found a tyre on discount buy 3 get 1 free i asked them they not available and introduce they own brand bob jane tyre for me. Wasting my time went there.

called a liar by the owner who then proceeded to double down on childish behavior in front of other customers.

Disappointed with time to fit my tyres. I booked in at 11 am arrived at 10:50 am it took them one hour to move my car in. When I booked the appointment just one hour before there was nobody saying there’s a delay to fit . After half an hour I asked the question and I was told it takes an hour and a half to fit two tyres. Boom …no I didn’t do a wheel alignment.

We went to Traralgon Bob Jane. A fantastic customer experience. Great service, outstanding staff, clean facilities. We we offered a coffee in the tv room where there were comfortable seating

Yet again Chris and Steve could not have been more professional and accomodating. I had a tyre thst needed urgent replacement. I had my cat towed to the William St Store. The team behind the scenes - doing the hard laborious work and both Steve and Chris couldn't have been more helpful. The people you employ make your brand. Please thank them all.
Yet again a happy long term customer
Janie