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Bob Jane T-Marts

Bob Jane T-Marts

3.0 from 574 reviews

Reviews

(250)
(16)
(13)
(52)
(243)
  • Product Quality
    3.6 (71)
  • Return Claim MadeYes (4) · No (78)
  • Customer Service
    3.5 (78)

Reviewer Photos & Videos

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Jay C.

Jay C.Metropolitan Adelaide, SA

  • Verified customer

A Very Unhappy Experience

published

Walked in into the shop for a wheel balancing service. One of the front wheel had its balancing weight fell off. Came out of the shop with the exact same problem untouched. Tried to complain that the balancing was not done, the guy attended was very defensive about it. They didn't even bother to offer a recheck to make sure that the job was done right. The photo attached is of both front wheels. The left wheel had its weight fell off. Possible scam alert!

Customer Service
Product Quality
Store LocationBrooklyn Park

What a waste of time

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationWhite Horse Rd Nunawading
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Alb

AlbMackay

  • 6 reviews

unprofessional

published

Bob Jane Mackay replaced my tyres but in the process stripped the bolts. How do I know this, because they are the only people who have ever touched the tyres on my car and the previous time they didn't have any problems. I also discovered through my mechanic who had to replace them at a cost to me!! that on my particular car the bolts thread are opposite.
If Bob Jane are supposed to be professionals they should have known this???

Customer Service
Product Quality
Store LocationMackay
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Luke

Luke

  • 2 reviews

Reopen

published

Bob Jane is great. Just need Penske and Andretti onboard to help repair and reopen the Thunderdome and bring back the Auscars and Nascars. Supercars is almost dead. PLEASE. PLEASE.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great feedback Luke! - Bob Jane Team

Great service

published

Keperra branch fitted new tyres to my SR5 Hilux Franchise owner gave great service,Fleet vehicle payment sorted by staff no fuss car drives and feels great.Very good service Peter Fairfull.

Return Claim MadeNo
Store LocationKeperra Qld
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for leaving an amazing review Robert! - Bob Jane Team

daz

daz

  • 10 reviews

dont use them all i say

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationfountaingate
See all answers
1 comment
daz
daz
Honest

HonestMelbourne

  • 4 reviews

Perfect service and the technicians are very skilled

published

Bob Jane Maribyrnong - Perfect service from the sales team and especially from the technicians. Highly skilled and did a great job on my car. Attention to detail was fantastic.

Being a car enthusiast, it's always hard to find the best place to take your pride and joy. I don't recommend many places but Maribyrnong BobJane was brilliant. Ordered 4 new tyres and a wheel alignment.

Everything was reinstalled perfectly without fuss or damage on my aftermarket wheels, spare, custom wheel nuts and custom hub rings.

Thank you guys, you have won my business and referrals! Keep it up!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaribyrnong
See all answers
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the fantastic feedback - The Bob Jane T-Marts team.

SPN

SPN

  • 4 reviews

Fixed the issue when no one else could

published

Took my Prado to Bob Jane Taren Pt as there was vibrations at 110km/h.

Toyota Sutherland could fix issue, Bridgestone wouldn’t look at it for more than a balance and couldn’t fix issue. Even though they were pretty new Bridgestone tyres.

Bob Jane was able to fix problem in one go for no expense. No new tyres required. Great, friendly service, I couldn’t recommend highly enough!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTaren Point
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hey, thanks for the fantastic review! It's great to hear we could assist you - The Bob Jane T-Marts team

pearce00

pearce00Western Australia

Customer Service

published

I had a flat tyre, and I asked them to investigate and fix it. They responded to my online enquiry very promptly.
I dropped the vehicle off and went back after an hour. The customer service representative told me that it was the valve cap that was faulty, They put the flat tyre back on and returned my spare to the hold.
They did not charge me for any of their time. I was so impressed at the friendliness and professionalism. I would definitely recommend Bob Jane at Morley, and will definitely use them again.

Customer Service
Return Claim MadeNo
Store LocationBob Jane T-Mart, Morley
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thank you for the fantastic feedback! Amazing!

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Belrose Dave

Belrose Dave

  • 9 reviews

Helpful, good price and quick

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBob Jane T-Mart Brookvale
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Fantastic feedback! Thank you Belrose.

Ian P.

Ian P.South East Queensland, QLD

Great Job

published

Good price , Great service. Had 2 new front tyres fitted , The best price around I could find was at Bob Jane Maroochydore , the service I received was very good , I would use them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaroochydore
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Charan

CharanPerth, WA

  • 3 reviews

A very helpful team

published

The bob Jane T-Mart at Balcatta are very helpful, helped me out with which tyres i needed and a good price range too. Was sorted very quickly and the car was ready for pick in a jiffy. Will surely be heading back with anymore tyre issues

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBob Jane T Mart Balcatta
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great feedback Charan!

Himadri Biswas

Himadri BiswasSydney, NSW

New Tyres for my Totota Camry

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGranville
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
GRAHAM

GRAHAM

  • 14 reviews

Your car is UNroadworthy

published

I dropped off the wifes car for a tyre rotation. They called and said the 2 fronts are bald and the car is not roadworthy. When picked up the car they said "not a good idea to drive it home".
No suggestion as to what tyres are on special, or even if they have tyres in stock, nothing. I drove the car straight to a competitors store and got 2 tyres fitted with a booking, no waiting! That is service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarina
See all answers
2 comments
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
GRAHAM
GRAHAM

What makes you think I want "the matter looked into"?
I have posted my review and recieced far better service at a competitor store.

Richard Atkinson

Richard AtkinsonMetropolitan Adelaide, SA

  • 3 reviews

Deceptive Conduct Port Adelaide Store

published

Went into Bob jane T Marts Port Adelaide looking for Tyres for my Mazda. Was interested in a particular tyre brand which I believe they had in stock. The sales person said the could do a bridgestone tyre for a few dollars cheaper and being a decent brand I thought why not. Well when I collected car they had fitted bob jane T mart home brand tyres. While they may be a ok tyre it is not ok to be deceptive. I'm guessing these home brand tyres are made by bridgestone but it is highly dubious behavior. Will certainly not use Bob jane Tmarts Port Adelaide in the near future. Not ok

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort Adelaide
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1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
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Wonderful service!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
See all answers
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great feedback Eliza.

Peter

PeterGreater Melbourne (Inner), VIC

Warning, stay away. They will not admit fault ever.

published

Bob Jane in preston are willing to take my money after fitting tyres that don't fit. They try to blame me for having aftermarket struts but the tyres are wedged against it so after fitting they then aligned it and charged me. Smoke and burning rubber everywhere and they tried to say "sorry, we aren't suspension experts" although they had to back the camber off to clear the tyres???? They then said that was all they would do. These tyres are unroadworthy. These smug unprofessionals try to usher you away after you state your case. Also the feedback page has no admins. So complaints mean nothing. I have all the proof I need to continue this further if head office dont want to answer.

Customer Service
Product Quality
2 comments
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Peter
Peter

Already have? Bob Jane bot automated response. All the evidence is there. Even footage of a breach of policy

Kiah R.

Kiah R.South East Queensland, QLD

  • 2 reviews

Great service

published

Every happy with the service I received for 2 brand new tyres and a wheel alignment. Simple and easy, and was recommended a quality and affordable tyre. Def a regular customer!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrowns Plains
See all answers
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Happy to hear your are happy Kiah! Thank you for leaving us a review.

The reviewer stated that an incentive was offered for this review

aspyro871

aspyro871Sydney, NSW

Once again great professional service

published

As a returning customer I would highly recommend Bob Jane at Granville for their great and caring service. Prices are very competitive and quality is maintained at the highest of levels.
Keep up the Great work guys! Thanks again.
Happy satisfied customer.
George K

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBob Jane Granville
See all answers
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great review George!

Jeremy

JeremyMelbourne

  • 3 reviews

Poised to be disrupted - Don't advertise if not interested to price match

published

Best tyre price guarantee? More like guarantee no interest to price match. I submitted a price match request 1 week ago and received no reply. Not even an email to let me know the outcome. The market is efficient, so I completed my purchase with the competitor who are interested to do business. The competitor provided outstanding value by the way: low price, quality fitment, quick delivery, genuine product, money back guarantee and 1 year free roadside assist.

Bottom line: Shop around, there are better deals out there. Don't waste time hoping Bob Jane to price match. Spend your time wisely.

Customer Service
Return Claim MadeNo
1 comment
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Page 1 of 29

Questions & Answers

Disillusioned

Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email feedback@bobjane.com.au to discuss further.

Disillusioned
Disillusioned

I emailed feedback@bobjane.com.au several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David

Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2019 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to feedback@bobjane.com.au and we will look into this issue further for you.

YMMS

YMMSasked

I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?

4 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi YMMS,
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to Feedback@bobjane.com.au. From here we can help you.

YMMS
YMMS

I have sent emails to feedback@bobjane.com.au numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.

Neil
Neil

Why didn't you just search the free ASIC website like I just did. ACN: 005 870 431 ABN: 52 005 870 431 NAME: Bob Jane Corporation Pty Ltd instead of doing a lot of complaining. No wonder they hung up on you.

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