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Bob Jane T-Marts
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- 2 reviews
Terrific Customer Service
Wanted to change 4 tyers and rims on car. Several options were explained to me in a clear manner, and answered all my questions I had.
With expert advice from John and no pressure from the sales department to sell something I didn't need. Was told it would take an hour and a half, only took 1 hour.
I can say I'm one happy customer, again.
The Traralgon store is the only place I will purchase tyers/ rims from. Yes, I am a repeat customer. Thanks again John for your assistance.
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- 4 reviews
- 4 likes
customer service not great
Cheap tyres, aligned, no balance as requested. Hostile customer service - very odd place.
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Hi Lasttime, we are sorry about your recent experience. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact ...
Read moredetails, vehicle registration and more details on what occurred so we can look into it further for you. Thanks – The Bob Jane T-Marts National Support team.- 2 reviews
- 1 like
Waste of time
I ordered tyres for my car & a wheel alignment, I made an appointment to have them fitted, Got to the shop, waited one hour b4 they started on my car, to be told, our machine doesn't fit your rim. BUT you can buy just the tyres & take them somewhere else to have them fitted & alignment done, we'll take $32 off the price for you. I called around and the cheapest I could find to have them fitted & a wheel alignment done was $150.00. NEVER AGAIN WILL I SHOP WITH THIS BUSINESS. Go elsewhere.
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Hi Russell, we are sorry about your recent experience. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact d...
Read moreetails and vehicle registration so we can look into it further for you. Thanks – The Bob Jane T-Marts National Support team.I did like you ask, NEVER HEARD BACK from you people. So you obviously don't appreciate customers or their feedback much.
Hi Russell, we are sorry about the delayed respond as we have been short staffed. Head office has reached out via email. Thanks, The Bob Jane T-Marts National Support Team.
Excellent service, friendly staff.
Took my tyre in to be repaired. They checked it over & found Kia service had in fact already fixed it (though they said they hadn’t) & didn’t charge me for their time. Great customer care! That’s why I always go to BJFTG
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Hi Jonathan, thanks for the great feedback!!
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Would not answer the phone
Tried many times and when I finially got through to someone, they said they had an urgent matter to attend and will call back but never did. Tried again but no answer.
- Incentivised Review No
Hi there, thanks for getting in touch. We apologise that you were unable to get through to the store when you called. We’d love to help so if could please email your best contact number to feedback@bo...
Read morebjane.com.au as well as the store you are trying to get in touch with, so we can give you a call back as soon as possible.Bob Jane Taren Point
I got a good deal on Dunlop FM800, 4 for price of 3.
I bought the tyres on their user friendly website.
Received call within 10 minutes of making the booking from Steve, to confirm a suitable time to get the tyres fitted. Steve was polite and professional.
On arrival, I was met with a very warm welcome from Shane, he also was polite, professional and friendly with excellent customer service skills.
I would definitely recommend Bob Jane Taren Point to anyone in the area looking to buy tyres.
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Hi Jim, thank you for the great feedback, we appreciate your time taken!
Outstanding Store Manager .. BOB JANE T-MART ROBINA, GOLD COAST, QLD
Dean, the store manager gave me outstanding customer service today. Even with a such a busy day he treated me with priority and I wouldn’t go anywhere else for my tyres!
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Hi Philip, thank you for the great feedback, we appreciate your time taken!
- 3 reviews
Salesman referred me to website, wasn't interested in my business.
I went in to the Traralgon store to purchase a set of new wheels and tyres. After telling the salesman what I was after and asking what he can offer, his answer was to go home and look up on the bob jane website and that I can order online. Is this how customer service is these days? I've never seen a salesman so dismissive and unwilling to serve me. I'm now about to spend almost $4000 on wheels and tyres in Melbourne at another shop.
- Customer Service
- Incentivised Review No
- Store LocationTraralgon
Hi Dan, we are sorry to hear about your recent experience at our Traralgon store. We would love to help you, would you be able to forward your contact details and car rego to feedback@bobjane.com.au s...
Read moreo we can resolve this. Thanks, Bob Jane National Support Team.Sorry, you had a chance and I’ve now bought $4000 worth of wheels and tyres elsewhere. You can send me a private message if you like but it’s not going to achieve anything.
Puncture tyre
Great job ,fast staff very friendly just off the highway on minjinbal drive open on Saturday till 2am which is great if you work through the week
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Hi Matt, thank you for the great feedback, we appreciate your time taken!
The reviewer stated that an incentive was offered for this review
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Amazing Customer Service
I popped two tyres late yesterday afternoon so I called my closest Tyre shop which was Diamond Creek Tyre Power, they where rude and they didn’t want to help me at all so I called Bob Jane in Eltham and I spoke with Kye, he was great, and I had 30 mins to get there and get my tyres.
When I arrived the customer service was still amazing.
He gave me one tyre and said being my car back in the morning and we’ll fix the other tyre and fit them aswell.
I arrived this morning and they where all
Amazing.
They did it straight away, which I left supe...
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Hi Jodie, thank you for the great feedback, we appreciate your time taken!
Bob jane Big lie Dishonest
Bob jane are horrible services they are Big Lie just becarefull with them i found a tyre on discount buy 3 get 1 free i asked them they not available and introduce they own brand bob jane tyre for me. Wasting my time went there.
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- Incentivised Review No
Hi Gataka, we are sorry about your recent experience at one of our stores. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au...
Read more with your contact details and vehicle registration and the store this occurred at, so we can look into it further for you. Thanks – The Bob Jane T-Marts National Support team.Pride themselves on TERRIBLE customer service at Traralgon Bob Jane!
called a liar by the owner who then proceeded to double down on childish behavior in front of other customers.
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Hi there, we are sorry about your recent experience. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact det...
Read moreails and vehicle registration so we can look into it further for you. Thanks – The Bob Jane T-Marts National Support team.Find out how Bob Jane T-Marts compares to other Vehicle Accessories & Parts Shops
Know better, choose better.
- 2 reviews
- 1 like
90 min to fit 2 tyres Mt Onmaney
Disappointed with time to fit my tyres. I booked in at 11 am arrived at 10:50 am it took them one hour to move my car in. When I booked the appointment just one hour before there was nobody saying there’s a delay to fit . After half an hour I asked the question and I was told it takes an hour and a half to fit two tyres. Boom …no I didn’t do a wheel alignment.
- Incentivised Review No
Hi Dave, we are sorry about your recent experience. We would like to find the appropriate solution for you. Please contact our National Support Office at feedback@bobjane.com.au with your contact deta...
Read moreils and vehicle registration so we can look into it further for you. Thanks – The Bob Jane T-Marts National Support team.Fantastic service
We went to Traralgon Bob Jane. A fantastic customer experience. Great service, outstanding staff, clean facilities. We we offered a coffee in the tv room where there were comfortable seating
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Thank you for the great feedback!
- 4 reviews
Bob Jane T Mart Perth
Yet again Chris and Steve could not have been more professional and accomodating. I had a tyre thst needed urgent replacement. I had my cat towed to the William St Store. The team behind the scenes - doing the hard laborious work and both Steve and Chris couldn't have been more helpful. The people you employ make your brand. Please thank them all.
Yet again a happy long term customer
Janie
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Thank you for the great feedback Janiel!
Questions & Answers
I’m am just wondering can I use Humm interest free card to buy tryes for my car?
Why is it that no-one answers our questions ???????
Is it standard procedure at Bob Jane T-mart to change different tyres to the ones requested by the customer so that you can make more sales ??????? I only needed to change the back two which I told your store, THEY changed 1 of the front ones and even when I brought it to their attention they did nothing...... Is this a scam adopted at all Bob Jane T-Marts ????????
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Hi Dean, thanks for the great feedback!!