Not very knowledgeable about the services they sale. Customer service is not their strong point. I would not recommend them.
Just not happy with some of the answers given to me.

Went to the Perth store and they scratched my rims and stuffed up my wheel alignment! Never again! The old guy had such an attitude and denied everything. Seems to be their tactic!

went in for a wheel alignment and they placed a sticker on the windscreen and cracked my windscreen then refused to repair it saying it must have been there already .. DO NOT VISIT HERE i asked why the sticker was even put there and they said it was for next scheduled wheel alignment ????? this is not a thing avoid these cowboys

Fyshwick store ordered my tyres in quickly, kept me up to date with SMS and the service from the customer service manager was super friendly and helpful.

The alignment and nitrogen pricing was competitive.

Thank you

Great service as usual from Tim, Lachlan and the team at Bob Jane Redcliffe. Nothing's too much trouble for these boys, they get it right every time. Do yourself a favor give them a go you wont be disappointed.
Brad

I find that the senior and helpful customer service people have all been replaced by arrogant young men with superiority attitudes. They display body language which is both aggressive and disinterested.
If this situation has developed as cost saving initiative, I offer a solution.
I suggest that Bob Jane should only employ trained monkeys in their stores. This would add to cost savings and vastly improve the standard of customer service.'
They will never see me again!

Kindly check my invoice and the tyre I bought from Bob Jane Sunbury after 20.000km only.
Notice that, I checked the tyre the morning of the accident and it wasn’t flat. The staff member who did poorly alignment the wheel put all my family at risk.Thank you Bob Jane

We experienced a tyre failure on our Jeep Wrangler late on a Friday while returning home from interstate. Next day I discovered that the OEM tyre size is not a common size and wasn’t available from any other outlet in the Central Coast area. Luckily I called Adrian and he suggested changing to a slightly different tyre size which is far more readily available. He had four options available in stock so we managed to get 5 new tyres fitted immediately to allow us to complete the last 900 kms of our journey later that day. The new Yokohama tyres recommended by Adrian are great.

The entire process was an exemplar of excellent customer service and I can’t recommend Adrian and his team highly enough. Thanks!

Went to get a wheel alignment / balance and a swap of tyres and rims. Wheel alignment wasn’t done properly, and in their defence they gave a refund. Later I realised that they also striped the actually covers off from the wheel nuts (3). By then I couldn’t deal with them anymore and left it. That was until my dealership had told me that by stripping the covers of the wheel nuts my tyre spanner would not fit. Great another 35 dollars. But the fact that had I got a flat tyre in the time frame I wouldn’t have been able to change my tyres. Absolutely disgusting workmanship by Rockhampton Bob Jane. I would never ever go back and I recommend that anyone who goes there needs to check their work.

Bridgestone 116S Dueler tyres to suit Mazda BT-50 were recommended by Bob Jane. Very happy with service, price and recommendation, these guys know their products. The tyres are great, quiet road noise and smooth travel. Included was an alignment and $100 cashback on promotion. I will definitely go back to them for a repeat performance.

My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.Thanku . Even KIA couldn’t fix this problem. Car Cerato sport model

Called up to check stock of 4 x Potenza RE003, said they will be stock before my booking. Took car in following day and voiced what tyres i want before work commence. 1 hr later upon work completion, saw the invoice for higher then quoted. When i ask the reception why price is higher, he said there was no stock of the RE003 and put S001 on, was informed they are much better tyres. Was reimbursed the difference. Would be nice to actually be told prior to work starting if RE003 were in stock as i did alot of research and had my heart on these. I would of had come back a different day when they actually had them in.

I went to change my tires at their Dandenong branch. I got an over the counter quote but was not told that Nitrogen would be used to inflate the tires. This costs a further $40. If the sales person would have explained this beforehand, I would have told him not to use Nitrogen. A tax invoice was not provided in paper form but was sent to my email, so I was unable to address the issue immediately. I feel cheated as they need to explain their pricing breakup clearly beforehand.

Recently had an awesome experience at Bob Jane T-Marts Nerang, with Michael.
Helped me chose a great wheel & tyre package for my Amarok and was by far the best in town on price. Got me in straight away! And really stoked with the BFG KM3 Muddies, look tough and perform well on & off road.

Have recommended so many people since this great experience.

Thanks again to Michael & the team!!

I have purchased tyres numerous times and have found the staff extremely polite, courteous and efficient. Anytime I require tyres this is the only place for me and at present I am 1500 kms Away

Purchased a set of five American racing wheels "Yukon asx 200 satin black" for my 4w4 Prado in October 2018, very happy with them until in I noticed the paint on three of the wheels coming off ! "this was Feb 2020 16mths after purchase" I went back to Bob Jane at Modbury to show them, so they took pics of the three wheels.. a few days later they contacted me to inform me that the wheels were out of warrantee by 4mths and couldn't help any further ? and was told if I want them to look new again I have to paint them myself ! These wheels are not made in America but made in China, hence the poor paint finish. My experience with Bob Jane and American racing wheels has not been a good one !