Bob Jane T-Marts

Have been using Bob Jane Lawnton for a number of years and also recommending This business to Family and Friends. Chris has always provided a fantastic service and goes above and beyond, however recently went to have Tyres fitted there was an issue with wrong tyres for my Vehicle. I was in the process of making arrangements to come back later in the day, but after the way Bruce McKenzie (Owner) spoke to me in a rude and belittling manner I will never be returning or recommending them to anyone else.

Arrived late Saturday to Bob Jane Haberfield preparing to book car in the following week. Tyres were in stock, the guys fitted them in 40 minutes and the price was sensational, even better than price on web. Extremely satisfied.

Bob Jane T Mart Capalaba QLD offered the best customer service I have ever received with Lily being the person I dealt with. I needed a puncture tyre repaired and took it to Bob Jane Capalaba and they were very efficient and friendly. I received a discount on the puncture with all of the other tyres checked and the spare returned to the car. All of the tyre pressures were checked, tyres were blackened and even a minor thing like replacing a dust cap on one of the tyres was added service. I couldn't be happier.

Paid for 4 tyres on Friday got told that they could only do 3 would ring me Monday I had to ring them on Wednesday ended up with a different tyre (tred pattern) then the other 3 will never go there again VERY POOR!!! Have been told to bring the car back for a commentary rotation but I won't be I'd rather pay another tyre company to do the rotation

Needed a spare wheel and tyre for a new Honda HRV, to replace 80km "donut" wheel - silly this has crept in when obvious country driving is to be undertaken. Dropped into Balcatta store and Daniel and team were fantastic. Don't go any else.

Firstly staff wasnt professional. Talking on the phone or playing games. Secondly they didnt do my wheel alignment properly. Steering was tilted 5 degree to left and car was heavy on right side. I called them they fixed it next day and still the steering is slightly tilted to left and car is slightly heavy when you turn right. They were rude on the second day. Mechanics are not qualified they dont know what they are doing. Not recommended place.

Had a tyre punctured by huge pothole at the roundabout opposite Big Gun at Underwood.
Bob Jane repaired the tyre, balanced and " thrust " alignment.
Fast, professional, friendly and great value with all the discounts in the booklet I received when I purchased the tyres.
I went back to Bob Jane after the previous company fitted tyres that were too big for the hub wheel space on my Volvo. Every time I turned a corner the tyres would rub against the wheel hub. Go to cowboys and get the rough rough good enough mantra.

I've been trying for ages to get a booking in to install some new wheels, multiple times i have sent them in with no one getting in contact with me back. Tried calling a couple stores but don't answer the phone, so i leave a message and then no response still, this is terrible

I am really disappointed with Bob jane T-marts Granville. I got a flat tyre and had the front left tyre of my Mercedes C43 replaced there. Next day I noticed a large deep hole on the brand new tyre and took the car back right away and asked another tyre be fitted as this one was defective and based on your satisfaction guarantee policy there should not have been an issue. This was rejected and I was blamed for it and my bad luck! How could this happen on a good brand tyre after 30 minutes driving?!!!I will never ever go back there and will get a second opinion about this tyre from another Tyre shop.

I always go to Bob Jane in Clarkson WA. Had 2 tyres fitted yesterday. First class service in phone by Kent then first class service from the tyre technician! Good price for tyres too!

Long story But the end of the day I Bought four new tyres drive home one fell off. Bad experience scary as Now its just hard trying to get Bob Jane to fix it.

Needed one tyre replaced.
Rang for a quote, they answered the phone within a couple of seconds so that gets a star instantly.
On pickup the price was exactly as quoted.
Highly recommended.

Bob Jane Beenleigh have been looking after my families road safety for about 14 years, I have never had anything other than exceptional service from the team. I highly recommend the Beenleigh Store and wouldn't go anywhere else.

Excellent phone manner and service though lies about stock being unavailable to avoid price match. Stated their standard price was the same as the price match competitors though nothing in stock.. a load of rubbish.. standard price was $80.00 more than competitors. Wont bother calling them back again. Tyres fitted elsewhere, for $80 per tyre cheaper saving $320!!

Just had the worst experience with Bob Jane in traralgon. Purchased 4 x tyres and a wheel alignment. Check my tyres 9k kms later and the outer edge of the front wheels are bald as in need to be replaced now bald. Took it back to the shop and was meet with hostility and blame on anything other than the poor wheel alignment that was preformed.

I attempted to retort their claims it was my car, driving, auto ride hight adjustment suspension and the fact I didn't take it in in for the 3 month check which it has only been 2 months all this was meet with hostility.

Highly recommend Aspley store. Customer service was great and I appreciate the honesty & the advice the guy at service desk gave was great. I found the price of the tyres were very good too.

The truth be told, unfortunately it was my experience on repeated occasions that the service (front desk) staff in the Albury store completely lacked any sense of basic customer service manners with customers. After a few visits, unfortunately I just got sick of it and voted with my feet. Additionally, I wasn't 100% convinced that the 'new' tyres fitted to my car, were actually 100% new. I guess that's one of the basic problems with any franchise model. i.e. some franchisee's care, and maybe some don't. Or, alternatively, Bob Jane is just not providing sufficient basic customer service training. In any case, if I want to be spoken to like a bogun down the pub, then I can just as easily have that experience for free.

booked into for Wheel alignment for 3pm, i had an emergency come up, took it in at 1 and they did it straight away, thank you guys, i appreciated it so much