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Bob Jane T-Marts

Bob Jane T-Marts

3.0 from 642 reviews · View Statistics
See the Best Vehicle Accessories, Parts & Tyre Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.6 (125)
  • Return Claim MadeYes (7) · No (130)
  • Customer Service
    3.4 (134)
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Bob Jane Preston good service

published

We had our wheel alignment and flat tyre fixed great service I will strongly recommended there service to everybody It was done quickly and affordable

Product Quality
Customer Service
Vic
VicPerth, WA
  • 3 reviews
  • Verified

Best service great price

published

I have been having issues with my car for a little while, squeaking and vibrating.
Spoke to Bob Jane and the fitted me in first thing...
Dropped the car off early and they took it in straight away. 30 minutes later and it was all done and ready to go..
The professionalism, courtesy and overall service was just fantastic, definitely would recommend and will definitely use again.

Product Quality
Customer Service

Bullying, harassment condoned by all.

published

Head office ignores communication in regards to wc issues, franchisee encouraged and participate in such actions. A company that puts head in sand from top down in favour of money with no regards to safety.

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi Dean, thanks for your feedback. We would like to look into this further. Please contact our National Support Office at feedback@bobjane.com.au. Thanks – The Bob Jane T-Marts National Support team.

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Excellent service on company D Max

published

I had new Yokohama tyres fitted to my company D max on Saturday the 19th of June, Adam provided a quote that beat all competitors and he matched the quote on the same tyres being fitted by Bob Jane back in 2017 only costing $40 more. I received a call to say they had trouble removing the wheel nuts, when I arrived all nuts had been replaced with no extra cost to me, now that’s what I call service.
Regards Boyd.

Incentivised Review No
Store LocationFrankston
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the honest feedback Boyd! We are glad that our team looked after you.

Beckvill
BeckvillCarlingford
  • 2 reviews

Declined Wheel alignment did I ? not!

published
Incentivised Review No
Store LocationGranville
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Derek Brown
Derek BrownSouth East Queensland, QLD
  • 2 reviews

Great customer service from Steve at the Bob Jane T-Mart store Toombul Brisbane

published

I needed to buy four new tyres for my daughters car which involved getting advice from Steve over the phone then sending my daughter in by herself to get them fitted. He made it so easy and it felt like a real fatherly approach and she was thrilled with the service. Great job Steve and the Toombul team.

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Amazing to hear Derek! We are glad that our Toombul team looked after you. Drive safely and we will see you next time.

allyuser
allyuserSouth East Queensland, QLD
  • 2 reviews

Tried to Con me

published
Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Janet v.
Janet v.Central Queensland, QLD

Excellent

published

Took my car for its 5000 km wheel check
I dropped my car of at 8.00 ready at 8.41
Quick friendly and professional service

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the great feedback Janet!

Barney
Barney
  • 2 reviews

Excellent service

published

Service was excellent Vehicle checked wheels aligned Very cost effective.Store very tidy all personal very helpful.Advised to replace tyres as the old ones worn out.

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the excellent feedback Barney!

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Andy
AndyGreater Melbourne (Inner), VIC

Great service and friendly staff

published

I had a damaged tyre. It was quickly repaired by the very helpful staff and I was back on the road in no time. Much appreciated

Product Quality
Customer Service
RooMoo
RooMooGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Elizabeth Street- Melbourne #1

published

Drove in with a flat in the back expecting to be told to leave it and come back but no- they asked if I wanted it done straight away.
So I took a seat and then they asked if I wanted it put back on the car- for sure I did.
15 minutes later it's done, I have the keys and I go to pay- but the Manager said there was no charge.
Woo Hoo- BobJaneElizabeth St Melbourne- #1.

Product Quality
Customer Service
veronica y
veronica yGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Great Service

published

My warning light appeared saying tyre pressure needed checking, but couldn’t quite see what tyre. Drove into Elizabeth Street Bob Jane and the manager (owner?) met me in the driveway, saw immediately what the problem was and had it fixed for me in no time at all. I couldn’t be happier.

Product Quality
Customer Service
bluefox
bluefox
  • 3 reviews
  • 2 likes

Reception staf in aspley shop is terrible

published

While customers waitting infront of reception the receptionist or menager was on the phone non stop ignoring we exist that l never go to bob jane anymore and this was at aspley brisbane shop

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
bluefox
bluefox
Dave
DaveGreater Melbourne (Outer), VIC

Best service ever....

published

I bought a new tyres for my Santa Fe today from Chirnside Park and the service I received was outstanding.

Product Quality
Customer Service
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Thanks for the fantastic feedback Dave! We are glad that our Chirnside Park team looked after you.

Con K.
Con K.Metropolitan Adelaide, SA
  • Verified

More Than $7,000 Damage To My Vehicle

published
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Product Quality
Customer Service
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Read more reviews - page 2

Questions & Answers

George T
George Tasked

Do you do after pay

No answers
Disillusioned
Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email feedback@bobjane.com.au to discuss further.

Disillusioned
Disillusioned

I emailed feedback@bobjane.com.au several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David
Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2019 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to feedback@bobjane.com.au and we will look into this issue further for you.

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