Reviewer Photos & Videos
Went to get a wheel alignment / balance and a swap of tyres and rims. Wheel alignment wasn’t done properly, and in their defence they gave a refund. Later I realised that they also striped the actually covers off from the wheel nuts (3). By then I couldn’t deal with them anymore and left it. That was until my dealership had told me that by stripping the covers of the wheel nuts my tyre spanner would not fit. Great another 35 dollars. But the fact that had I got a flat tyre in the time frame I wouldn’t have been able to change my tyres. Absolutely disgusting workmanship by Rockhampton Bob Jane. I would never ever go back and I recommend that anyone who goes there needs to check their work.
- Verified customer
Great tyres and service Bob Jane
Bridgestone 116S Dueler tyres to suit Mazda BT-50 were recommended by Bob Jane. Very happy with service, price and recommendation, these guys know their products. The tyres are great, quiet road noise and smooth travel. Included was an alignment and $100 cashback on promotion. I will definitely go back to them for a repeat performance.
My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.
My name is Gopi, Today I went to Bobjane,Mountdruitt request them to fix wheel alignment. They have done excellent job.Thanku . Even KIA couldn’t fix this problem. Car Cerato sport model
Ok service, lack communication
Called up to check stock of 4 x Potenza RE003, said they will be stock before my booking. Took car in following day and voiced what tyres i want before work commence. 1 hr later upon work completion, saw the invoice for higher then quoted. When i ask the reception why price is higher, he said there was no stock of the RE003 and put S001 on, was informed they are much better tyres. Was reimbursed the difference. Would be nice to actually be told prior to work starting if RE003 were in stock as i did alot of research and had my heart on these. I would of had come back a different day when they actually had them in.
Unhappy with customer service
I went to change my tires at their Dandenong branch. I got an over the counter quote but was not told that Nitrogen would be used to inflate the tires. This costs a further $40. If the sales person would have explained this beforehand, I would have told him not to use Nitrogen. A tax invoice was not provided in paper form but was sent to my email, so I was unable to address the issue immediately. I feel cheated as they need to explain their pricing breakup clearly beforehand.
- Verified customer
Awesome service, Great price.
Recently had an awesome experience at Bob Jane T-Marts Nerang, with Michael.
Helped me chose a great wheel & tyre package for my Amarok and was by far the best in town on price. Got me in straight away! And really stoked with the BFG KM3 Muddies, look tough and perform well on & off road.
Have recommended so many people since this great experience.
Thanks again to Michael & the team!!
Midland store has excellent customer service
I have purchased tyres numerous times and have found the staff extremely polite, courteous and efficient. Anytime I require tyres this is the only place for me and at present I am 1500 kms Away
American racing wheels ASX Yukon 200. Very disappointed !
Purchased a set of five American racing wheels "Yukon asx 200 satin black" for my 4w4 Prado in October 2018, very happy with them until in I noticed the paint on three of the wheels coming off ! "this was Feb 2020 16mths after purchase" I went back to Bob Jane at Modbury to show them, so they took pics of the three wheels.. a few days later they contacted me to inform me that the wheels were out of warrantee by 4mths and couldn't help any further ? and was told if I want them to look new again I have to paint them myself ! These wheels are not made in America but made in China, hence the poor paint finish. My experience with Bob Jane and American racing wheels has not been a good one !
Bob Jane Tyres Taren Point
Very happy with my service here. Took in a tyre to be repaired. It was fixed quickly and efficiently. Very good customer service from Danny, front counter and Scott, who replaced my tyres and checked air in tyres etc. Price for repair etc was really reasonable and cheaper than i expected. Would definitely recommend.
- Verified customer
A Very Unhappy Experience
Walked in into the shop for a wheel balancing service. One of the front wheel had its balancing weight fell off. Came out of the shop with the exact same problem untouched. Tried to complain that the balancing was not done, the guy attended was very defensive about it. They didn't even bother to offer a recheck to make sure that the job was done right. The photo attached is of both front wheels. The left wheel had its weight fell off. Possible scam alert!
What a waste of time
Two or three months ago I purchased a set of Pirelli Cinturato P7's. At the time I was very happy with the service. This week I had one of the tyres blow out when I hit a small pot hole. Today I called the store - Nunawading - to explain and check if they had a tyre. They said yes so I drove 30 min to get there and checked my car in. Customer desk person said it will take 1.5 to 2 hours which was longer than I really wanted but I decided to continue and left the car. 1.5 hours later BJ called to say they actually did not have the tyre and could...not find one in any of their local stores so I would have wait to middle of the week. Got back to the store and picked up my car and wheel. No "sorry for the inconvenience" nothing but someone must have picked the wrong tyre and bad luck. Having now wasted my whole morning - and I had a lot of other things I needed to do - I am really unimpressed and will not use BJ again.
Bob Jane Mackay replaced my tyres but in the process stripped the bolts. How do I know this, because they are the only people who have ever touched the tyres on my car and the previous time they didn't have any problems. I also discovered through my mechanic who had to replace them at a cost to me!! that on my particular car the bolts thread are opposite.
If Bob Jane are supposed to be professionals they should have known this???
dont use them all i say
had a booking today 1pm fountaingate got there wait my tyres to arrive there told me kumho never on time but as a customer why they not call me tell me this then tell me after 30 minutes waited be served come back 3 pm,then even 3pm they not call but honesty besides the point dont waste u time people there losing customers they tell me i need a wheel alignemnt on my back tyres my car doesnt need that as its front wheel drive guys im a motor mechanic how silly are they i didnt tell them this no need to,so i went next door bridgestone select got ...my tyres put on actually got supercat but no good rang them up ask for another brad and they reswap them straight away so thats service bobjane tmart useless mob dandenong worse tell me a price $89 for 1 tyre go bridestone select as they have 20% of sale now and if u pay $400 tyres u pay $320 bargain bobjane tmart u never get me as a customer ever again shame shame shame on your office i hear people say con the manager good u sure
Perfect service and the technicians are very skilled
Bob Jane Maribyrnong - Perfect service from the sales team and especially from the technicians. Highly skilled and did a great job on my car. Attention to detail was fantastic.
Being a car enthusiast, it's always hard to find the best place to take your pride and joy. I don't recommend many places but Maribyrnong BobJane was brilliant. Ordered 4 new tyres and a wheel alignment.
Everything was reinstalled perfectly without fuss or damage on my aftermarket wheels, spare, custom wheel nuts and custom hub rings.
Thank you guys, you have won my business and referrals! Keep it up!
Fixed the issue when no one else could
Took my Prado to Bob Jane Taren Pt as there was vibrations at 110km/h.
Toyota Sutherland could fix issue, Bridgestone wouldn’t look at it for more than a balance and couldn’t fix issue. Even though they were pretty new Bridgestone tyres.
Bob Jane was able to fix problem in one go for no expense. No new tyres required. Great, friendly service, I couldn’t recommend highly enough!
I had a flat tyre, and I asked them to investigate and fix it. They responded to my online enquiry very promptly.
I dropped the vehicle off and went back after an hour. The customer service representative told me that it was the valve cap that was faulty, They put the flat tyre back on and returned my spare to the hold.
They did not charge me for any of their time. I was so impressed at the friendliness and professionalism. I would definitely recommend Bob Jane at Morley, and will definitely use them again.
Helpful, good price and quick
I hate buying tyres. They’re expensive and I always reckon the old tyres are still good, sort of. However there are some laws that mean the car has to be roadworthy so off tyre shopping we go. Bob Jane T-Mart Brookvale. Recently went in for a price on four tyres for my ‘weekend’ car. Brendan didn’t just get a price, he went searching for the best tyre for the best price. With different wheel specs between the front and rear, the tyres weren’t in stock but delivered the next morning and installed, aligned and ready to go. Very happy, wh...ich shouldn’t be a surprise to me because over the years whenever I have needed the dreaded new tyres these guys have always been really good to deal with. I thoroughly recommend them and suggest you at least speak with them to get both a good deal and good service
Questions & Answers
Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?
Marketing R.Bob Jane T-Marts
Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email firstname.lastname@example.org to discuss further.
I emailed email@example.com several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!
I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!
Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...
How old are the tyres you sell allowed to be?
We bought tyres in July 2019 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.
Marketing R.Bob Jane T-Marts
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to firstname.lastname@example.org and we will look into this issue further for you.
I need to lodge a case with VCAT to force Bob Jane T Marts to pay to fix damage that I alledge was done to my car by one of their stores and one of their regional managers when he attempted to remove over torqued wheel nuts.
It is a requirement to have an ASIC print out of the company name, trading name etc. I have asked Staff at the Bob Jane T Marts Port Melbourne office to provide these details but they refuse. saying that I need to go to a lawer to get this information.
This makes lodging a VCAT application very difficult as I have to pay a fee for every page of company information from ASIC as there are numerous Bob Jane business and I have no way of knowing which one is the actual employer of the person who made my car undrivable.
If someone knows this information or perhaps even Bob Jane T Marts staff could provide it?
Marketing R.Bob Jane T-Marts
Thank you for your message. I'm sorry to hear about this and hope we can get this sorted for you. Please send your complaint, and as many details as possible to Feedback@bobjane.com.au. From here we can help you.
I have sent emails to email@example.com numerous times asking for this information and these requests for information were ignored. I have called several times to follow up and typically get the level 1 phone support guy and he just hangs the phone up on me. One time I managed to get Alex Chung (he is some sort of manager) on the phone but he said that helping a person sue him was something he would not do and so refused to divludge information I was asking for.
It is a bit hard to navigate this situation as Alex Chung has offered a sum of money that is a lot less than what it costs to fix my car and has advised that I should take them to VCAT to allow VCAT to decide but the obfiscation of business identity makes loding a claim with VCAT impossible as they require me to have proof of what the business entity is.
Can you please provide your ABN, ACN and trading names for the Bob Jane businesses that I can lodge my complaint against.
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