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Illegal business practices
I agree with the many reviews here that say Accor Plus offers unsatisfactory product and service.
Having seen this organisation operate from the inside I can say that their operations are illegal as outlined in Section 52 of the Trade Practices Act 1974 (Cth), says that: A corporation shall not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.
Accor Plus is not only extremely unsatisfactory in terms of what they offer, but much more seriously intentionally dupe prospects and customers with their manipulative and dishonest marketing practices.
For 12 months i havent been able to access one benefit. I log in to book dining or a stay and it just keeps asking me to log in. No it is not the wrong password either. They block your comments on FB when you mention that you can’t book anything.
Try to boom months out but never get rooms. Been a member for years but will never join back up to this as it's just lining the pockets of accor.
Do yourself a favour and avoid this scam.
All sorts of promises, free nights accommodation etc. When we went to book there was very limited accommodation, told we would have to book months in advance when we questioned availability. Certainly not worth the cost.
Horrible, misleading and deceiving.
So as I sit here with another Accor member with the same disgust it is as simple as this, under no circumstances join the Accor plus membership, what was once a reasonably decent membership is now nothing more than a rip off and scam.
With underwhelming and overpriced food to the almost now never available free night accommodation we strongly suggest look the other way.
Add to this we have followed this up with the complaints dep't only to get a scripted reply saying no refunds. I suggest all current members contact the ACCC to make group formal complaints!!!
Accor Membership - No loyalty from Accor Group
No benefits at all. Been a member for many years and as we could never use our complementary night due to no availability with associated venues so it was rolled over upon each renewal.
The last straw was you can book complementary nights 12 months in advance. 12 months to the day we tried to book in advance for a function in Kiama to no avail. No rooms available to members. I truly don’t think there is ever rooms available. Never never again, no renewal this time round. Buyer beware. No loyalty from Accor just a money grab.
The biggest waste of money ever, buyer beware!
Where do I begin.....
I was a member many years ago and after so many unsatisfactory experiences with this membership I promised myself I would never do that to myself again.
Well guess what, I was literally hounded by very aggressive sales agents until, after being assured everything had changed for the better, I gave in and signed up again. Grrrr !
As many have mentioned - the 'complimentary' stay ( and I use that word loosely, because you have actually paid dearly for it already) is very rarely available at any of the upmarket hotels like P...
Membership means nothing
Dedicated line is a waste of time. It takes forever to get through.
The Benefits are a scam! As a Diamond Member, they offer "guaranteed room availability". I have tried to use this benefit numerous times only to be told that the guarantee is only if the room is already available!!!
I have NEVER been able to use my stay plus nights because they are NEVER available at any hotel I have ever tried to book. Do not waste your time being loyal to this hotel chain
Simply a waste of money. Block after block whenever attempting to use it for accommodation. Hotels have limits on how many rooms they have available for these types of deals but tell you they are booked out so you end up with very limited choice. Would give zero star if it were possible. Don’t waste your money.
Disappointed and angry
Bought Accor Plus membership but hit brick walls every time we wanted to use our complimentary nights accommodation. Nothing like we were promised when sold the membership. Availability was so limited, it made it almost impossible for us to avail ourselves. The few hotels we were offered were nowhere near where we wanted to be. The only time we were able to find a suitable hotel, we were unable to book it as the date of stay was just outside of our membership period even though the time of booking was within the membership period. In the end we got almost nothing from our membership and were refused a refund. Buyer beware!!!
We are struggling through the aftermath of our one night stay!
We had originally booked (at the full rate) a room at the Novotel Newcastle, NSW, for 4th and 5th March 2021. Just before arriving we received notification that business to be undertaken on Friday 5th March had to be cancelled. We checked in and requested the hotel cancel the reservation for Friday night (5 March) and they readily agreed. After receiving our key cards I happened to check the credit card charge voucher and found we had been charged for two nights, not the amended one night that had been agreed to by Novotel. Novotel said they h...ad made the changes and that this would be reflected on the account. Everything seemed fine from then on until checking the credit card statement on 9 March we find we have been charged for a 2 night stay AND for a one night stay. We stayed only the night of 4th March yet we were whacked over $1,000 for this. The Novotel Newcastle is a decidedly old and tired property, in need of a total refurbishment, and this charge is just too much. We have since taken the matter up with Accor but of course we now have to prove they charged us and we have to wait for their investigation into the matter. So we are deprived of $800 because they have made some sort of error.
Absolute waste of money
Could not get any accommodation when needed unless staying for 3 nights. Phoned Accor 3 times, waited on phone for 42 minutes then cut off saying leave name and number and will callback. Still waiting! Sent email still no response. Finally got on to call centre today and was literally called a liar when told I received an email and I stated I hadn’t. Apparently their systems don’t lie! Due to borders opening no accommodation available and Accor refuses to extend membership. Cant even use meal deals as hotels not accepting. We’ve paid $800 and received nothing for it. Very limited accommodation available if only wanting to stay 1 night to use up free night. Definitely would not recommend Accor to anyone.
WARNING WARNING WARNING!! I can't believe Subaru are using Accor for their promotion! Don't buy this product!
I purchased a brand new Subaru I'm January 2021. Subaru had a promotion of a 12 month silver membership to Accor Plus with 4 free nights accommodation 2 free bottles of wine and 4 complimentary breakfast vouchers valued at $1200 in total. My first drama was on receiving the 4 breakfast vouchers today via Australia Post they are dated 31st June 2021. ( No such date). My second drama is on checking the terms and conditions the vouchers should be dated until the end of the calendar year( 31st December 2021) not the end of the financial year (30 ...th June 2021). Third drama is nowhere in my membership can I see my account being credited with my 4 free nights accommodation. On trying to contact Accor I was directed to a Robot that was hopeless. I have tried for hours to navigate Accors unfriendly web pages. I have decided I will be contacting the ombudsman. Instead. WARNING WARNING WARNING!! Don't every buy a membership from ACCOR PLUS. I only wish there was a ZERO option as a rating. Get you act together ACCOR!
HOPELESS - annoying that even 1 star is required
I paid to renew my membership yesterday. The salesman advised that my renewal would be processed by the afternoon and I would receive an email confirming the same. No email arrived. I rang 1300363637 . I was put on hold after an extensive wait I went to their online "help" . This is a dumb robot with standard answers to basic questions. The Bot eventually told me that there was a live chat. This took several attempts to get a connection. Eventually I was told that the membership was yet to be processed but this would be done asap in the morning.... No response by 5.00pm. I am now on hold and have been for 20 minutes. I actually want to book a Accor hotel. This is so unsatisfactory and unprofessional. They do not have a complaints number so lets make sure this is it.
A Series of Unfortunate Events
We have been members of the program for fourteen years.
This year has been an absolute debacle, we renewed our membership on 21/12/2020, never received confirmation!!!
On 4/1/2021, a Customer Service operator called me promoting renewal. When informed, that this was actioned in December, she advised me that the delay was possibly due to Christmas?
Yesterday I followed up with several calls to operators, all of whom provided me with different information. Eventually, it was resolved, after wasting several hours of my valuable time. Apparen...
Waste of Money
Don't bother getting one unless you want to be hounded on the phone everyday to renew your membership by over the top pushy salespeople. We went to use our points at a restaurant and told we couldn't. Tried to use the points online but couldn't. Don't waste your money.
Customer Care - Disappointing
I feel Accor have let themselves down during Covid in my circumstances. I had a membership that expired in June 2020, which I could not use from March due to lockdown in Melbourne. They kindly extended memberships by 6 months so mine is due to expire in December. They have been calling to try to get me to join for a further 12 months. I explained that their extension of 6 months for people in Melbourne has not been of much use given we are only just now coming out of lockdown. I asked for a further 3 month extension given I have not been able t...o use it since March. They have said they cannot do that. I explained that their membership has increased on last year and yet people in Australia get less value given we are unlikely to be able to travel overseas. I have a credit to use from a cancellation due to covid, I note now that the same room is 50% more expensive as they reopen. It's a shame as most of the hotels I have stayed in through Accor have some very good people working in them. They are let down by Accor policy and their Member Services line. Needless to say I see no value in renewing my membership. Take this as a general warning on their approach to customer retention, which I find find very poor.
Don’t really value clients
Was booked in at the Mecure Gold Coast for a wedding on the 12th of September. They’ve just cancelled it because they will be hosting the AFL teams. Not impressed I now have to change my plans so that they can make all this money. I only stay at these hotels because of my membership. There are many many other options out there. After this disrespect for my time and patronage I don’t I will renew my membership or ever stay at an accor chain hotel again after I’m done with my free stay. They didn’t offer me anything in compensation for my time either.
Not What It Used To Be
Have been a member for over 12 years and had some amazing deals and experiences. Starting 2018 I noticed that the number of deals decreased and the value was starting to drop. Rollover to this year and AccorPlus has been disgusting. They are now charging full price, no deals, no free breakfast. My membership was extended from April to October but whats the point when they are charging full price for accommodation. I recently found a cheaper and better deal on Luxury Escapes. Unless there is a major change, like replacing the CEO, will not be continuing my membership.
Disappointed my free night didn't roll over!
We didn't get to use our free night included in the membership for our anniversary this year. Our favourite Sofitel had a block out period for weeks and then Covid hit and we coudn't go. Accor are currently saying the free night doesn't roll over but this is hardly fair after being members for years, right?
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