- Verified customer
Biggest waste of money!!!
The biggest waste of money. I honestly can’t believe how bad the service is with this program!! I wouldn’t even recommend this program if it was free that’s how bad it is.... I’ve raised several complaints only to get a response ‘thanks for reaching out’ and that’s it.
If you are smart, you will stay away from this program at all costs. Absolute waste of time and money!!
What customer care department
Booking made online, non refundable public rate applied to the booking. Not the exclusive Accorplus discounted rate for which membership is paid.
Sent email to discuss issue, will be contacted within 24 hours received no contact
Left messages - on hold for longer than 20 mins so you become a priority caller, no-one answers, leave your details, no call back
Call again, on two different lines at the same time, reach priority caller on line 1, line 2 is still counting down placement in the queue, even though the next available operator was suppose...
Pathetic customer service - dont return calls!
I bought this membership as I was promised a hotel offer thats not even available on the stay plus option. I've been waiting for a refund for over 2 months (they actually agreed to refund) but each time i call back i just get promised that someone will call me back. No-one has called back. I have called about 10 times. I have lodged a complaint with department of fair trading. The sales lady lied to me just to get her sale and now they are making it so hard to get a refund that they have promised to me. Don't sign up if you want any after sales service or return of your calls.
Accor Plus river member, card number 30840945421655C2, I've got nothing to hide as I've gained nothing from joining. Booked online So Sofitel Bangkok for 6 nights and Pulman Phuket 3 nights. Zero benefits. Full price, had to add breakfast, no airport pick, no early or late check in, just a big fat zero. Never again, what a scam. And to really drive it home, try calling Accor Plus, good luck, was waiting on the phone 40 minutes in a voice automated queue, finally got to number one, guess what, no answer !! Ditto with the email, no answer. Never again Accor, better of going through Trivago, or Luxury escapes. Feeling very jaded and disappointed.
Can be good value if you can make the system work
We use AccorPlus lot for the 50% dining discount. It suits us to eat at the local Sofitel. Its good value for us because we use it often. The 'free' room is another matter. I find it is always difficult to find a room when I want one. There is always a room at some budget Ibis on the outskirts of town. If I can get a room at a better hotel it is never 'free' as I always have to pay an amount in addition to the free voucher. They should be clear about this. The web site is flaky at best and there are very long wait times on the phone to try to sort things out.
I have been a Accor plus member for many years now and have recommended it to my family and friends. The rewards far outweigh the cost especially if you become a platinum member. Easy to get points for free nights or discount off your hotel bill with very good promotions. Booked my free night with ease.
- Verified customer
A Great Offer- Only if you will use all its benefits
Having been an Accor Plus member for 10 years- I have calculated that I have saved close to $20,000 over the years. However- you do need to spend a fair amount of time in their hotels for it to be truly value for money. I never have issues with the Free Night redemption, and have always received all benefits of the program. There are terms and conditions, which providing you meet, you will have no issues with the program.
Yes, as other reviewers have brought up, you will occasionally receive a telemarketing call however I have found them not to be too bad.
Overall, the program is excellent value for me and I do save money!
Why pay for membership when rooms cost more?
One listed benefit of membership is that members get early access to sales. I checked the price of the Sofitel Melbourne, while I was still an Accor Plus member at the end of September, when the latest Accor sale became available exclusively for Accor Plus members. I was not going to renew my membership for another year however, so I would not be eligible for this offer. I checked the price again (same room type, same date) when it went live for Le Club Accor members on the 1st of October and found it was $12 cheaper! I don't know about you but this seems a bit dodgy to me!
I have just been ripped of over $50 by Accorhotels group.
When making a booking on line i picked the hotel hit book hotel and was directed to the accor central bookings. I made the booking and paid for it.
As i had not been to Novotel Swan Valley Vines Resort i googled the hotel and was on the site looking at the golf coarse, restaurants and so on. When i came across special deals. Accor charged me $252 for 1 night with breakfast. On the specials page it was $199 for 1 night with breakfast.
So i contacted accor central bookings and was told th...
Impossible to contact
We wanted to book 3 days in Perth. After 2 hours trying to speak to someone in Australia to get information about the height of a parking area, I was told by yet another overseas call centre to ring a certain number. After 20 minutes I was finally at the top of the waiting line. I then waited another 20 minutes and finally hung up. We can not book without the local knowledge so that changed our holiday plans. We can not book with Accor Plus and will not be renewing the card. It does not meet our needs.
A Scam I was cheated.
I was asked to join Accor Plus while at the Soffitel Hotel Bali.
I was told it would allow me lots of benefits at 5000 hotels world wide.
I returned to Australia and tried to use my Temp Card Number to book another trip and nothing worked.
I called Accor Plus several times and was told I had to call Bali and that Australia did not accept this membership.
I have called several times and have had no success I am very disappointed would not recommend them to my worst enemy.
I have since booked for LA and there was a Soffitel Hotel right near where I was going for 3 weeks and I elected to not go there because of this experience.
I hate to be cheated and that's exactly how I feel.
AccorPlus give Accor and their Brands like Sofitel a bad name
I was convinced on the phone to sign up to AccorPlus even though I already have and use the Intercontinental Ambassador (which is amazing by the way). I was, like the Intercon program enticed by the free room night. I paid $369 which was debited from my AMEX in 30 seconds flat and they access to the website was enabled immediately. The hotel restaurant discounts didn't interest me as it don't eat in the hotel restaurants.
What I wasn't aware of that it's only on a standard room and not on the room type you necessarily book like a suite (withou...t paying additional). This might suit some travellers but not how I travel. The value was not there. Luckily I had my 10 day cooling off period. So I rang up member services to cancel only to be told they need to send this back to the sales department and I will be called. So I was called and tried to be re-sold the membership. I just wanted to cancel. But I was sold to and sold to, put on hold to speak to the manager etc etc. I finally put my foot down and said please cancel the membership. I was then told I had to return the card (which I hadn't received yet) and was told it would take 2-3 weeks to get the card initially. They took my money, enabled my access in about 2 hours but they wouldn't refund me until I waited to get my card and then returned it and waited for that the then cancellation to happen all the while holding onto my money. Why not just disable the account online, cancel and card and then refund the money. Poor customer service. AVOID. Go to Intercontinental Ambassador program so much more value.
Rude customer care service
I have Accorplus silver membership and really enjoyed the ease of booking through their APP with great offers for members. However, I had to their booking number on 3rd feb 2019 as I needed to book Stay, park Fly package at Pullman Sydney Airport for 10 days. I spoke to 'Alvin' ( unlikely to be his real name) who sounded very rude and said they only have 7 days car park and cannot do 10 days. There was no attempt from him to sound helpful and made me feel as if he is doing a favour answering the call. Had great expectations as a loyal Accor plu...s member to be valued and treated respectfully which nevertheless is to be expected even if one is not a loyalty programme member. Anyways, called Stamford Plaza Sydney Airport and was able to book for 10 days even though, they had either 7 days or 14 days packages.The Stamford Plaza customer care off course sounded to be a local team and very courteous, helpful and readily tailor made the 10 days package...Think Accor Plus needs to keep a quality control on how their outsourced agents communicate with their customers.
ACCOR plus customer service staff crap
Hotel rooms are really great. Awesome hotel staff but need to improve ACCOR PLUS customer services. It’s really crap. Need to improve ASAP. I am a gold member and recently upgraded another year and I ring them to upgrade but the sales person put me on a new account with new membership number, back to silver
- Verified customer
Fantastic however you have to use it to make it worth the money
It seems like a large investment at first when u sign up however by the time you use your dining benefit and free night as well as additional benefits you get when staying at Accor properties. The only downside is the contact centre has large wait lists. And the staff in the call centre are rude and pushy.
Review collected in partnership with Accorplus
Not worth the money
Have had multiple issues. You would think paying to be a member of the service, booking Accor properties would be easier with Accorplus than through alternate booking sites.
Will not book room through Accorplus, saying room type is unavailable, then you can book the same room on an alternate site without concern.
Additionally, booked a room, and prices have significantly dropped (half of what i have paid) and will not be matched.
If you are a couple or business traveller and use Accor properties many times a year and eat in their restaurants frequently (ie anyone who travels with family) i would avoid at all costs.
Mercure at Central Railway [Railway Square]
Booked in advance for a room with two double beds at this hotel as an Accorplus member. A great rate. The two grandchildren had free breakfasts and the two for one meal meant a full buffet for 4 for under $30. Kids activities were provided. The heated pool on the 14th floor was great for early am 'energy release".
Ask for a north facing room overlooking Railway Square for morning sun and the night lights and the constant stream of traffic [which you cannot hear], particularly if you have kids.
Close to Central railway, the light rail and ...George street buses. Eating option in Quay Street [300 metres] and all the way north into China Town. If you your membership card 3 or 4 times per year its fair value. We always book [better in advance] an upmarket hotel in the city for the "free" [no so] night - sometimes with a supplement if you go to a Sofitel.
Waste of time for everyday families
Costs a lot of money (around $350) and only useful to those who can plan at least 9-12 months ahead of schedule, so not good for everyday families (my mother-in-law loves it but she's a retiree and constantly planning overseas trips well in advance) I can not use my benefit plus stay unless I want to stay at the Ibis or in Western Sydney, and while I'm sure they are lovely hotels, I didn't join a premier hotel membership club to stay in those hotels! Don't waste your money. Use the last minute hotel booking sites instead.
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