1,778 reviews
AI reviews summary
ShopBack is primarily viewed as a user-friendly and effective tool for earning passive savings on everyday shopping, travel, and gift cards. While most users find the platform reliable for small to medium transactions, a significant segment of feedback highlights systemic issues with tracking and the rejection of high-value rewards. There are also recurring complaints regarding the integrity of referral bonuses and the responsiveness of customer support when disputes arise.
Pros
- Ease of Use: The mobile app and browser extensions are frequently praised for their intuitive design, making it simple to activate cashback and integrate the service into regular shopping habits.
- Diverse Earning Options: Users value the variety of ways to accumulate funds beyond standard shopping, including scanning physical receipts, playing in-app games, and purchasing discounted gift cards.
- Wide Retailer Network: The platform features an extensive range of popular partners across fashion, travel, and essentials, allowing users to earn rewards on purchases they were already planning to make.
- Reliable Payouts: For standard transactions, many users report a straightforward withdrawal process with funds successfully reaching their bank accounts as promised.
Cons
- Reward Rejections: A significant number of users report that large cashback amounts (particularly for travel or insurance) and referral bonuses are frequently rejected without clear explanations or valid reasons.
- Poor Customer Support: When issues occur, users often encounter unhelpful AI bots or support staff who provide automated, repetitive responses rather than resolving tracking discrepancies or account bans.
- Slow Confirmation Times: There are consistent complaints regarding the lengthy duration—sometimes several months—it takes for pending cashback to be confirmed and made available for withdrawal.
- Tracking Failures: Technical inconsistencies, such as the browser extension failing to record clicks or the app camera malfunctioning during receipt scans, lead to missed rewards and time-consuming manual reporting.
Verdict
ShopBack is a highly effective "set and forget" tool for casual shoppers looking to accumulate small savings over time through everyday purchases and receipts. However, users should exercise caution with high-value transactions and promotional bonuses, as these are prone to tracking failures and unexplained rejections that are difficult to contest through the current support system.
I followed their procedures from the official website to make a purchase and the activity saved in the shop back app. I submitted the invoice from the merchant to prove. As a customer, I followed every steps provided from their company. I made this purchase because it is 20% rebate ( $400 aud). Now shopback just said system couldn't record it and… Read more
rejected the rebate. That's really insane. I had all the records, invoice and follow the rules provided by their company. That's totally unacceptable.
Reviews with attachments
The best app to save money ,time and location to buy something online specially when your busy with your family and kids.
A great service. Legitimate cash back for everyday purchases and great cash back when booking accommodation, flights and train tickets cash back is a bit low but every cent counts!
Fantastic app! Heaps of ways to save and earn REAL money. NO SCAMS HERE, HAPPY I GOT SHOPBACK APP.
Good to use, I love that I can spend and get a little bit back from when I am doing my shopping. A little bit annoyed with the waiting periods tho it takes to long .. and I am having some trouble with receiving my bonus for a referral I sent out to:( other the app is amazing.
Shopback reminds me of upcoming sales that I can save on, which is terrific... who doesnt like to save money?! I received my first cash back email... its only $1.62 so far that is withdrawable but its proof Shopback is a genuine company!
I love it!! ShopBack has helped me save more than 40$ on my medical expenses and it’s just crazy how many options you can choose from to make money back. It’s small but it all adds up!!
ShopBack gives opportunity for cash back from so many companies and online shops. There is also so many opportunities to earn extra rewards simply by scanning receipts. I’ve only been a part of ShopBack for a short while and have already got over $60.
Love shopback. Both my husband and I have an account with over $5000 received back. We also used a previous platform called Cashrewards and earned $1800 there too. Always read the terms and conditions before purchasing as they can change. I've rarely had an untracked purchase.
Its a no brainer, they say make your money work for you, well given it's money I'm going to spend as part of day to day life, I may as well get some of it back. After all a bonus $100 cashback for spending could be just that little extra you need one day.
Very useful App for Saving Money. I saved over $2500 from shop back. Easy to use. Highly recommend.I would share refferral code earn reward together IxbdTA
What a bonza way to save and earn a few dollars! My nieces has gotten me hooked on the Shopback play feature and it's been game-changing at breaking my doom scroll habit (pun-intended). While I'm still spending time on my phone, I'm at least using my brain rather than numbing it, while making a few passive dollars. Absolute winner in my book!
Find out how Shopback compares to other Rewards & Loyalty Programs
Know better, choose better.
Super Useful App for Saving Money! I’ve been using ShopBack for a while now and it’s honestly one of the best cashback apps out there. It’s easy to use, tracks my purchases accurately, and the cashback really adds up over time. I love how many popular stores are on the app — makes online shopping even better. Highly recommend for anyone who loves a good deal!
I created and used Shopback for around 3 months and earned around $400 cashback through shopping at Amazon, Ebay, Home depot etc. A couple weeks ago, Shopback inactivated my account. I contacted them regarding the account inactivation and they gave me a very generic response stating that my account was flagged for fraudulent activities and that… Read more · 3
there was no appeal process.
Update. Shopback reached out to me and reinstated my account. I've used it for 2 months after reinstatement without issues. Thanks for making it right and fixing the issue.
Recently i saw a cashback of $90 offer on Broadband comparison. I went on and switched. I got an email for Superloop $40 cashback instead of $90. Reached out to shopback on product review and was quickly credit the correct amount. Shopback needs to up their Chat AI bot as it doesn't answer much and goes on loop which can be irritating and lack of customer service number leave you helpless.
Doesn't always work on PC even though it's turned on and showing green. Was manually reporting missing cashback for a while but too time consuming. Hasn't tracked none of my May purchases, but it sees clicks. Couldn't be bothered doing all the reports, going back to using Coupert. Least that offers discount codes as well as better tracking. EDIT:… Read more
Has worked ok with adblocker as it doesn't block my regular sites that I shop at. And it worked prior months. Turned adblocker off and it still don't work.
That does sound super frustrating, especially when the… Read more
Latest follow-ups
I booked two hotels at Accor using the Shopback app in succession. I have had issues before with Accor on Shopback, either not tracking the transactions or tracking them as 'zero' despite meeting all of the T&Cs. On this occasion back in November… Read more
2025, one tracked correctly but the subsequent one with another Accor hotel a few minutes later didn't track at all so I had to contact support to have it added. Shopback calculated a cashback amount of AUD233.59 and added the transaction with cashback to occur after the stay in February. After months of following up with their support service, the cashback was declined for an unknown reason (it would be great if Shopback would tell you the exact reason!). I paid the amount for the hotel in full without coupons or discounts, and it met all eligibility criteria. I have now been offered the full, calculated cashback amount but it did take a lot of follow-up. Knowing the business model, I would encourage Shopback to review its Vendors to make sure they are doing the right thing. I imagine it would be easy for them to decline a transaction with minimal information as to why, and where they are larger transactions, that will cause consternation amongst Shopback customers. I continue to see value in the Shopback app, but like most things, keep a careful eye on the transactions you are making to ensure that you get the appropriate value.
Follow-up · My issue has now been resolved with Shopback placing the total calculated Shopback amount into my account. It was a very long wait (months) but in good faith, I am using the app again although monitoring transactions more closely. What seems to be missing is an assessment of whether certain vendors honour their Shopback or attempt to avoid it.… Read more
Hi Paul, thanks for updating your review and sharing… Read more (+2 replies)
Placed an order with Binge with the offer of cash back. Paid full price for Standard subscription $149 was offered $12 cash back (No Big Deal) but dont offer if you have no intention of paying. Cash Back rejected. how many more have had this. ShopBack blames Binge, Binge blams ShopBack.
Follow-up · The way I look at it, I paid full subscription no discounts and used no coupons. I checked the cashback terms all was good and Shopback had the access to Binge page. Shopback should not use companies that are dodgy. Binge still offer Shopback beware.
Hi Donald, really sorry to hear about your experience … Read more (+2 replies)
I have started using Shopback after the Cashrewards closure. So far so good - cannot fault the app and the service. However, the number of offers and ways to earn cashback is a little overwhelming initially. So, it took me some time to look around in the App for all the options and offers. But it is not a bad thing, isn't it?! -;)
Follow-up · So far the experience has been good. A few times the cashback has not tracked, and I am not sure why. The amounts were not large, so I did not bother to question it with support. The cashback conditions do say that you may not receive the cashback when the product is on promotion or if a discount code is used, which is not explicitly mentioned on… Read more
Positive reviews
I've been using ShopBack for a while now and it's a great way to save money on purchases I was already planning to make. The cashback tracking is generally reliable, the app is easy to use, and there are plenty of participating retailers. I especially like the occasional boosted cashback offers and gift card deals that help maximise savings.… Read more
Withdrawals to my bank account have been straightforward. Overall, a simple and effective way to earn extra cashback on everyday shopping. Highly recommended!
I can’t believe it has been so easy to make money just by purchasing what I was going to purchase via the ShopBack app. It really is easy money. Highly recommend +++
Find out how Shopback compares to other Rewards & Loyalty Programs
Know better, choose better.
Didn’t know Shopback was a thing amuntil recently. Now I’m getting money back from buying from my favourite sites that I used to use for not discounts. Loving it
Negative reviews
DO NOT USE They refuse to pay cashback despite clicking through their website, not using coupon codes, following procedure and providing screenshot proof of purchase + tracking active. No support option to contact them. USELESS
Hi MBD, Really sorry to hear you’ve had such a… Read more (+2 replies)
WHere is zero star? How ACCC can allow a Singaporean company to operate in financial sector who just provide misinformation and rejects Shopback even when you use company code, company gift card( which at the end is still money) . Topshopback and cashrewards never had these issues. Apply Asian rules in Australia. Pockets the saving from vendors and doesn't want to pass the customer. Dodgy
Hi Vineesh, we’re really sorry to hear you feel this… Read more
They don’t honour their referral bonuses, I emailed support to flag this and they came to the conclusion I had self-referred myself stating “Upon review, it has been confirmed that the account activities contain similar information, indicating they do not align with the purpose of the friend invitation. Therefore, the system has automatically… Read more
rejected this bonus.” - I found the referral off an online article/ forum.
I never made another account to refer myself, I met the requirements of spending $50 or more within 180 days, and the say they can't provide any specific reasons.
Prior to this they were saying I didn’t meet the requirements of meeting the conditions within 180 days, but I literally contacted support before my account was even 180 days old.
If you’re going to make excuses, make sure you stick to one instead of twisting your own words.
Don’t fall for this scam.
- Edit: I was able to reach out to them again and as a one-time goodwill they were able to credit the $20 bonus. Still not satisfied with the fact they labelled me as self-referring myself. Bumped them from 1 start to 3 stars.
Hi Rsr, We’re really sorry to hear about your… Read more
Recent reviews
Shopping with Shopback has been a great experience. When I shop with TEMU on your site they except my order but won't give any money back on there any more, bit disappointed. I do a lot of shopping with TEMU
I have started using shopback as i a, trying to save money , i scan receipts and find the app to be quite useful , the deals are not all god but definitely have some good promos and extra special upsizes on cashback item , also seells many sorts of gift cards for lots of stores and always come with some casback , up to 4-5 % , great way to save a few sollars , and you also earn from playing some games and completing surveys from companies
I've used Shopback a few times now and love it. The cash back usually arrives earlier that they say it will. I used to use cash rewards but found them hit and miss. Shop back is so much better. I have recommended it to my family and friends.
I have been really impressed. It is incredibly easy to use, which makes it effortless to integrate into everyday shopping. The discounts are genuinely worthwhile, not just token offers, and there is a wide range of stores available, so it is easy to find something relevant. It feels like a simple way to save without having to think too much about it, which is always a win.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi chit c., We are incredibly sorry to hear about your… Read more (+2 replies)