Prezzee

Easy, convenient and loads of options – All of the above. Great gift card option! App is easy to use and a huge range of redeaming options available Show reply

Very poor experience with Prezzee gift card and Accor I was given a $500 Prezzee gift card about six months ago. Like many people, I had not used it straight away, which is one of the big problems with gift cards generally. They sound convenient, but in practice they can be difficult to redeem. I recently booked a hotel room with Accor and… Read more

specifically asked whether I could use the gift card. I was told over the phone that I could. The staff member said I should provide my credit card to hold the booking, then present the gift card when I arrived at the hotel and they would apply it as a credit.

On that basis, I booked the room.

When I arrived at the hotel, I was then told the gift card could only be used for food and beverage, not accommodation. That was completely different to what I had been told when making the booking. From what I can see, that also does not appear to be consistent with the gift card rules.

The real issue is that the rules are not properly understood or communicated by staff. As the customer, you are left stuck. Your credit card is charged, and you are still left carrying around a $500 gift card that is almost useless to you.

This has been a very frustrating experience. I would not recommend buying gift cards like this, and based on this experience I will not be booking with Accor again. A large organisation should be able to communicate its own gift card rules clearly and consistently to its staff and customers

Absolutely the worst customer experience I have had. Three days have now passed and I still cannot access my gift card because the system is stuck in an endless loop. The so-called online help is practically non-existent — no real support, no resolution, and no urgency to fix what should be a simple issue. A gift card is meant to be convenient… Read more

and enjoyable, but Prezzee has turned it into a frustrating and time-consuming nightmare.

I would strongly recommend avoiding Prezzee unless you want to spend days chasing support and still end up with a gift card you can’t even use.

I conducted an online chat, to sort out a gift card emailing issue. The Prezzee representative, Jovy, was very patient and courteous. The issue was professionally rectified and I'm a happy customer. Thanks Jovy. Show reply

I have purchased a gift card that doesn't work and Been Charged $50

Warning about this compnay! I purchased a $150 eGift card from them on 12 Nov 2024 and added it to the Prezzee app. When I recently tried to use it, the app told me my account had been deactivated. After waiting several days, their support team… Read more

finally replied, saying the account was closed due to “identified discrepancies inconsistent with the terms of service.” Instead of explaining, they simply sent me a link to their T&Cs and left me to figure it out.

The only way to access the eGift card is through the app, but since my account is locked, the money is effectively gone.

If you’re considering buying from this company, be aware: there’s a real risk you could lose your money.

Prezzee gift gratefully received – As usual the Prezzee gift card was delivered securely and on time. The recipient loves to select the store in which to use it. Show reply

Love Prezee, it’s my go to app whenever a birthday comes up, also love receiving these vouchers with the amount of places they can be used at i,m never lost for somewhere to shop.my whole family now use these vouchers . ❤️ Show reply

Prezzee is informative with an email for each step of the purchase with a downloadable clear PDF receipt, email for the sent Gift Card, then another when the Gift Card is opened, all appreciated steps, thank you. Show reply

Fantastic site and very easy to navigate. Bought my daughter a digital IKEA gift card as a welcome to your new home present (she had recently moved to Australia from the UK. It was quickly emailed to her as soon as payment went through and I was notified she had received it and opened it. She was so happy and rang me to say Thankyou. Show reply

If I could give zero I would! Absolute thieves. Without going into major life detail, we have had a very stressful few years. During this time, hubby received a Prezee voucher as a work reward and emailed it to me to activate, which I subsequently did, at some point. Probably due to how much I had going on, I thought the card, once in the app,… Read more

could then be swapped for a brand card at my leisure....I was wrong. Over the course of time, not one email from Prezee to remind me that I had an activated card there that would expire if not converted to a usable card by a specific date. And in the midst of what can only be mildly described as a 'hectic period of life' (which is a mild understatement but includes 3 emergency hospitalisations over this time for 3 seperate/unrelated issues for my daughter and a subsequent surgery, my dad having a heart attack-2 emergency hospitalisations and 2 surgeries, 9 funerals-one interstate, including the loss of 3 family members and a family friend all in the space of 8 weeks, planning and attending daughters wedding, helping other daughter find, buy and move into her first property, and my MIL having three hospital events and dealing with ongoing treatments, just to name a few life events)....I somehow forgot about this card!

Now that life seems to have settled down a little and I could start to 'breathe' again, I have been endeavouring to sort through a mound of personal tasks and remembered the prezee gift card. Imagine my surprise when I went into the app, see my $150 voucher sitting there, but am unable to convert it because I missed the cutoff by 30 days. Contacting Prezee has been an utter waste of time. So far they've certainly spent more than the card value defending their swathe of legalities around the cards. Given no explanation as to why they don't send reminders despite having all information required to do so through multiple formats. Then had the audacity to suggest we contact my husband's previous employer and ask if they will give him another Prezee card! Lol. Clearly it's not Australian BB asked customer service,but the level of ridiculous and low level of authority that would suggest such an insulting 'solution' for their theft, gives an indication as to the companies concern about customer service and goodwill. Suffice to say, staff would do equally well working in many insurance firms... thinking not required, hide behind what they can do rather than what's right, swamp customers with paragraphs of cut and pasted rules, showing their legal obligations, and then deny deny deny whilst using language that is supposed to convey 'sympathy' for the 'unfortunate outcome ' that they could resolve but will refuse.

I will be submitting complaints to all relevant bodies including fair trading.

(Added update... Prezee were given opportunity to respond to my review before posting....this was another of their long 'we care/we don't really care, responses, this one appears to have the hallmarks of an automated/AI response, which really cements the 'care' philosophy, not! Adding their email and suggesting I contact them '....if there is anything further they can assist with', um you haven't assisted with any of the raised concerns, through all the available channels, including seemingly happy for this review to proceed, why would i waste breath contacing you again when this was your last opportunity to be ethical right here and now?!)

"Hi there, Thank you for bringing your concerns regarding the expiry of your $150 Prezzee gift card to our attention. We understand how frustrating this experience has been, particularly given the personal circumstances you have described.

We take customer feedback seriously and appreciate you taking the time to share your experience. We acknowledge your concerns regarding the gift card expiry, the lack of reminder notifications, and your interactions with our support team. Feedback such as yours is important and helps us identify opportunities to improve our products, processes, and customer experience.

We apologise for the disappointment and inconvenience this situation has caused. Our team is actively reviewing customer feedback of this nature to better understand how we can improve communication and help prevent similar experiences in the future.

If there is anything further we can assist you with, please contact us directly at help@prezzee.com and our team will be happy to review your concerns.)

Very bad, I was forced to use the card for a place I did not need it for because they could not restore it once you click the swap option. They act as a conduit but only one way. Scam.

Was given a Prezzee gift card a couple of months ago, created an account to use it and that's a far as it got. Can't log into the account as it wants to send me an account security verification email which never sends. Tried resetting passwords etc, but reset link never comes through on the email. The email address is correct and I have tried… Read more

on my phone and computer. Hate this site, regret getting a gift card for it. Just save your time and buy a gift card without all the stuffing around, much easier

Great way to purchase gift cards & you can use after pay! I had some difficulties logging into my account once but the live chat person was fantastic! Highly recommended! Show reply

The worst thing about Prezee is that it’s easy for someone or your company to gift it. To redeem it, can be complicated. I had a glitch with mine when trying to brand swap it, it gave me a $100 voucher for something I will never use. Money wasted. The worst part is customer service said too bad, can’t help you. I beg companies to please stop with the Prezee cards. $$$$ down the drain.

I was given a travel voucher from my employer. Unfortunately this has to be converted to another gift card to be used, and only among a narrow selection of providers. I found what I thought was a gift card for use with care hire companies so I exchanged it for that. However it's actually a gift card for a care hire reseller, who charges about… Read more

double what you find on the actual car hire site itself. A $500 car with budget became $900 with this site. But there's no avenue to switch it back for anything else. Gift card wasted.

Red was able to help me today when I couldn’t add my gift card to my wallet. My only complaint was that it took so long. It would be easier if I could actually talk to a person rather than text. Show reply

Was given gift card from a charity as struggling prezzee reissued it to someone else's wallet so I never received the funds and refused to fix it as the person they gave it to used it leaving us in more difficulties and then tried blaming the charity. I've heard from the charity they have had numerous problems with this happening. Needs to be… Read more

investigated because charity is losing and those in need going without because of prezzee reallocating gift cards into different wallets.

Great service - by the time I’d sent SMS to my granddaughter the gift card had reached her phone. I will definitely use Prezzee again as it’s so easy to set up and allows me to easily send gift from UK to Australia. Show reply

Seriously if you get 'Red' as your assistance envoy, you are in seriously good hands. Helped with finding a work around for my dilemma and offered helpful information in moving forward. They deserve a promotion and a wage increase. Show reply