Customer for more than a decade now
I've had a landline through ACN for over 10 years. I think most people have left landlines behind, but we still need it as we're on ADSL. We'll be switching to ACN NBN in a couple of months. Honestly, never had an issue with it, just pay the bill each month. Broadband works fine too, we get about 15Mbps even though we're only ADSL. NBN should be even better, so we're looking forward to that.
Do Not sign Up !!! Very poor customer service and bad quality.The worst customer service ever experi
I signed up for Envision VOIP service from Optus. The technician came and spent half a day and said all Ok. ACN has only transferred the phone line but not the internet. They sent me invoices for $179 and $79. I disconnested Optus and internet automatically connected to ACN.
Now incoming calls not working. Internet downloading speed is 1.09Mbps it was ~15Mbps with Optus.
Called several times to ACN customer service .This is the worst customer service I ever experienced.They pass the ball to Manila to Sydney and again Sydney to Manila.
Brilliant Customer Service
I have had my all my services with ACN for a few years now. The customer service is brilliant ! After all the painful years of being a Telstra customer - being shipped off shore, on the 20 transfer merry go round, the angst at the idea of trying to sort your services out and overcharged... I actually enjoy ringing ACN Customer Service - so helpful, quick to answer your call and friendly! A total pleasure :-)
Customer Service, Quality, Professional, Friendly and Real Service
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