Maxo Telecommunications

I have been working with Maxo for 5 years. There have only been a couple of technical issues that were dealt with promptly in that time. The backend platform is good for dealing with client accounts and rates are competitive. Support is prompt and effective.

Initial delivery was super quick. Maxotel staff have been very helpful around initial setup as well any queries we have had along the way. Cost effective and high quality phone systems.

We were with another provider and were not happy with the service or support we were getting. Moving to Maxotel was the best thing we ever did. David and his team helped with the transition from our other provider and their portal was so super simple that you never need them to assist with anything! If a problem happens, the team are super quick at answering and addressing any issue within minutes! The phone system went from being one of my biggest headaches to something i never have to worry about! Thanks you to the Team at Maxo!

Maxo Whitelabel platform allows us to add voice to our product catalogue without the cost of adding additional engineers or expensive hardware. With their SIP Trunking, Hosted PBX, and integrated whitelabel billing platform, going to market with a voice product is simple.

I've been with Maxo for upwards of 5 years and use them for every one of my VOIP PBX setups with businesses ranging from small shops to big 50 and 100 person offices and their product stands up every time. Great customer support as well!

I have been using Maxotel for many years now (have reviewed this service previously) and have just upgraded to the lasted Grandstream hardware promoted on the Maxo web-store, my
Order shipped the same day and was on my desk auto provisioned within a couple of days.

The process was easy and the Quality and performance of the new hardware is outstanding, I really only upgraded for better speakerphone performance but the overall user experience far exceeded my expectations.

Thanks for the ongoing support and quality service.

I have been a Maxo customer for almost two years, having ported my landline number across to them about one year ago and in all that time, I have been nothing short of impressed with them. The fact that:
1) you speak with an Australian support team when needed
2) their action is swift
3) the strength of their security measures are second to none
4) the customer online portal is easy to navigate and control my service
5) most important of all, the extremely reliable performance
...it all adds up to a feature rich and trustworthy service.

In fac...

We were already using a VOIP program from a competitive supplier. When we were expanding the facilities we decided to get a few quotes So as to increase the capacity of our system. We asked the existing supplier and two others including Maxo.
Maxo showed us a far more efficient system that provided a huge increase in capacity. What we didn’t truly understand was how much money we would save on our monthly telephone bills.
Having a better system for a fraction of the cost was a much better outcome than we ever expected.

I would absolutely recommend this service to anyone interested in better outcomes for less money.

Thanks Alex and regards.

Ted Edwards
Former Dealer Principal

We have been a Maxo customer for over 6 years now, and a Whitelabel partner for 5 Years. In 6 years we have had next to no problems or outages and any problems that we have experienced have been swiftly resolved by the top-notch Australian on-shore support staff.

The feature set of the product is top of the line, almost all features are included in the base pricing tier, and the feature list is extensive.

You can always tell a high-quality provider by their level of transparency, quality of support and active development of the product.

I c...

I have been using Maxo for the better part of ten years in our business and have never been happier. Unmatched, fantastic and helpful Australian service with calls answered within seconds, a rare thing to find at any Telco, ISP or IT service provider these days. The customer portal lets me customize every feature I can think of easily and has allowed us to build a phone system that would rival any enterprise solution on the market for a fraction of the cost. Fantastic call quality and reliable service bundled with affordable pricing and an o...

We have been using Maxo for over a year to great success. Our phone costs are half that of our previous provider, we have had almost zero technical issues and their support staff are not only first rate but they always answer the phone extremely quickly.

Wouldn't hesitate to recommend Maxo to anyone looking for a reliable, well priced solution.

Our Healthcare group has been using Maxotel's Hosted PBX System for several years and have found the functionality, service and support to always be of the highest standard. Using Maxotel has enabled us to be able to painlessly and quickly scale our system as we have grown, without the need for costly hardware upgrades and IT support to maintain the system. We can even login to the portal to change settings on the fly rather than incurring costs and delays waiting for a technician to reconfigure things!

We have also been very appreciative of ...

Maxo cancel my pre-paid, PAYG account.
Not only Maxo did not send any up front notice (a monthly invoice is always send).
They even refuse to refund the prepaid account balance back to me upon contact (violates its own refund policy ---- see attached images below).

I can understand Maxo stop certain old plans as it moves on, as long as a reasonable notice is supplied.
But refusing to refund my account balance........that is not right!?!

https://www.maxo.com.au/support/policies/refund-policy