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Maxo Telecommunications
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- 6 reviews
- Verified
Upgraded my hardware
I have been using Maxotel for many years now (have reviewed this service previously) and have just upgraded to the lasted Grandstream hardware promoted on the Maxo web-store, my
Order shipped the same day and was on my desk auto provisioned within a couple of days.
The process was easy and the Quality and performance of the new hardware is outstanding, I really only upgraded for better speakerphone performance but the overall user experience far exceeded my expectations.
Thanks for the ongoing support and quality service.
Unbeatable service and price
I have been a Maxo customer for almost two years, having ported my landline number across to them about one year ago and in all that time, I have been nothing short of impressed with them. The fact that:
1) you speak with an Australian support team when needed
2) their action is swift
3) the strength of their security measures are second to none
4) the customer online portal is easy to navigate and control my service
5) most important of all, the extremely reliable performance
...it all adds up to a feature rich and trustworthy service.
In fac...
Read moret, I think so highly of them that I convinced my employer to transfer all the phones to Maxo just this week as well, with added PBX functionality which we never got from our previous (and considerably more expensive) Lync provider. Honestly, I couldn't be happier with these guys. If ever Maxo provided other services that I needed outside of the VoIP realm, based on their customer service and security alone, Maxo would be the first company I'd consider.
Maxo saved us quite a lot of money.
We were already using a VOIP program from a competitive supplier. When we were expanding the facilities we decided to get a few quotes So as to increase the capacity of our system. We asked the existing supplier and two others including Maxo.
Maxo showed us a far more efficient system that provided a huge increase in capacity. What we didn’t truly understand was how much money we would save on our monthly telephone bills.
Having a better system for a fraction of the cost was a much better outcome than we ever expected.
I would absolutely recommend this service to anyone interested in better outcomes for less money.
Thanks Alex and regards.
Ted Edwards
Former Dealer Principal
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- 2 reviews
- 2 likes
- Verified
Best Cloud PBX - Best Wholesale PBX - Awesome Support
We have been a Maxo customer for over 6 years now, and a Whitelabel partner for 5 Years. In 6 years we have had next to no problems or outages and any problems that we have experienced have been swiftly resolved by the top-notch Australian on-shore support staff.
The feature set of the product is top of the line, almost all features are included in the base pricing tier, and the feature list is extensive.
You can always tell a high-quality provider by their level of transparency, quality of support and active development of the product.
I c...
Read morean say that 1. Every time there has been an outage (which have been very few and far between), we are clearly kept up to date with timeframes and affected products via an easy to use status page. 2. Support calls are answered in lightning fast time, such a huge difference from almost all other providers in the industry. 3. Updates, improvements and roadmaps are clearly identified, features are innovated and released on a bi-weekly basis. The feature request forum is an excellent resource where you may request new features to be added, and they actually get implemented! (depending on the popularity of course).
- 2 reviews
- 2 likes
An Incredible Rare Gem!
I have been using Maxo for the better part of ten years in our business and have never been happier. Unmatched, fantastic and helpful Australian service with calls answered within seconds, a rare thing to find at any Telco, ISP or IT service provider these days. The customer portal lets me customize every feature I can think of easily and has allowed us to build a phone system that would rival any enterprise solution on the market for a fraction of the cost. Fantastic call quality and reliable service bundled with affordable pricing and an o...
Read morenline customer portal literally like no other. Better yet, no unnecessary long term contracts. We regular get asked about who we use for our phones and have always recommended Maxo. The team are incredibly helpful and truly unlike any other Telecommunications company I have ever dealt with, can't recommend them enough!Related Articles
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Wouldn't use any other provider!
We have been using Maxo for over a year to great success. Our phone costs are half that of our previous provider, we have had almost zero technical issues and their support staff are not only first rate but they always answer the phone extremely quickly.
Wouldn't hesitate to recommend Maxo to anyone looking for a reliable, well priced solution.
- Verified
Great Service and Support
Our Healthcare group has been using Maxotel's Hosted PBX System for several years and have found the functionality, service and support to always be of the highest standard. Using Maxotel has enabled us to be able to painlessly and quickly scale our system as we have grown, without the need for costly hardware upgrades and IT support to maintain the system. We can even login to the portal to change settings on the fly rather than incurring costs and delays waiting for a technician to reconfigure things!
We have also been very appreciative of ...
Read morethe account credits that Maxotel have given us to help us manage our business through the COVID pandemic. Having used other Fixed line and Virtual PBX systems previously I would highly recommend Maxotel to any business looking for a reliable, feature-rich phone system that can grow with them.
- 9 reviews
- 19 likes
- Verified
Maxo cancel my account w/o notification and then refuse to refund my account upon request
Maxo cancel my pre-paid, PAYG account.
Not only Maxo did not send any up front notice (a monthly invoice is always send).
They even refuse to refund the prepaid account balance back to me upon contact (violates its own refund policy ---- see attached images below).
I can understand Maxo stop certain old plans as it moves on, as long as a reasonable notice is supplied.
But refusing to refund my account balance........that is not right!?!
https://www.maxo.com.au/support/policies/refund-policy
What this vendor offered so far are "Conditions" to a refund, NOT a refund!
1) Sign up for a new plan with monthly payment. ...
Read more 2) Purchase new hardware through its online hardware store. 3) Photo ID???? Unreasonable & unsafe! This is against basic Internet Security Guide line. State government does not requirement this for refund. Online bank delegate their ID-Check to trusted third party (Post office) This vendor clearly tries to deter eligible customers from claiming refund by ......Refund Policy from Maxo website:
https://www.maxo.com.au/support/policies/refund-policy
...
Questions & Answers
Hi.
How much is it for a Plan which includes:
-Local and National calls.
-13/1300 Numbers
-Mobile Numbers
-Calls to Greece
Our current service provider is AussieBB. Plan is $109.99 p/m. That includes VoIP but I have told them to block the Mobile and 13/1300 numbers as it would cost $10 p/m more. There is a CISCO VoIP adapter plugged into the Modem Router with a custom dial plan.
Get an answer from our members and Maxo Telecommunications representatives
Details
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"Chances" received a free residential service on a promo plan ($0/month) for 10 years, and stopped making payments for phone calls 6 years ago. After 4 years of inactivity, the account was closed. "Ch...
Read moreances" has staged the review as if he was never offered a refund, just like other reviews he has left. He was offered a refund of his approximately $5 VoIP credit by bank deposit (ID required) two hours after his initial email to us and that was weeks ago. This is not a genuine customer experience by virtue of the fact that no services nor consideration were exchanged for 4 years before the request for refund. Note that ProductReview.com.au originally edited this comment, despite saying that they do not edit opinions.