Vonex

Vonex

 Verifiedvonex.com.au
Vonex
1.7

11 reviews

PositivevsNegative
18% · 29 · 82%

Adequate Speeds Yes · No
Value for Money
1.7
Transparency
2.5
Customer Service
2.1

Reviews

11 reviews
CUBE Management
CUBE ManagementSouth East Queensland, QLD
 

Excellent customer service!

OnTheNet give excellent customer service, they are extremely patient and knowledgeable, friendly and helpful - especially Devon in technical support was fantastic and determined to get our internet up and running quickly! Show details ·  1
Kieran
KieranSouth East Queensland, QLD
 

I recommend OnTheNet to all my friends!

I have been with On the Net for many , many years now and have always been extremely impressed with the service.
On those occasions in which I have had issues my calls have always been promptly and appropriately dealt with.
The support staff are excellent!
The only matter which does concern me ( which isn't your fault , is that since NBN my service seems a lot slower. Show details ·  1
Bobby
BobbySydney9 posts
 

Very poor service from VONEX

Since they took over MyNetFone the service has been all down hill. I would not recommend this company
Daryl P.
Daryl P.Sydney, NSW4 posts
 
Craig B.
Craig B.Sydney Surrounds, NSW4 posts
 
Tattz
TattzAU22 posts
  Verified
Roger
RogerMid North Coast, NSW21 posts
 

How Bad Can it Get?

Was with Mynetfone for years, no issues. They had a help desk!
Vonex takes over. No phone for over a week. 19 emails, still can't install on my mobile.
If there is a help desk, they are keeping it a secret The worst service I have ever encountered. I'm off to Crazytel. Show details
Fei Hong
Fei HongMelbourne City15 posts
 
krusty
krustySydney, NSW108 posts
 
Value for Money
Transparency
Customer Service
Vonex
Vonex   DM   
More
Dave
DaveSydney25 posts
  Verified
Vonex
Vonex   DM   
More

Hi Dave, We'd like the opportunity to resolve this issue. Please email your phone number to residential@vonex.com.au, and we will arrange for a senior member of our Residential Support Team to return the call.
Thank you.
Team Vonex

MJJ
MJJCanberra 2600, ACT15 posts
 

Dishonoured lifetime contract after Vonex bought out MyNetPhone. Scammers!

I had a free lifetime DID number with PennyTel and MyNetPhone for over 15 years. After the Vonex purchase they now rescind my contract and demand that I pay $60 per year for my phone number (plus call costs).

SCAMMERS!

I moved to crazytel for just $4.20 per year...

Questions & Answers

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Details

CategoryInternet Service Providers and Home Phone Service Providers
Contract TypeMonthly / No Lock-in
Data AllowanceUnlimited
Packages AvailableBundle and Business
Service TypeFibre, Fixed Wireless, Mobile Broadband and NBN
Phone Services OfferedBusiness and Residential
Visit official website

Contact info for Vonex

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 6:00 pm
SunClosed

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