Vonex

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Needed to cancel the account due to family illness. The service ran with no hiccups. Found the cancelation experience quick and professional. Would recommend Vonex to anyone.

Great tech help and friendly service. Thank you. Reliable service, and techs happy to work to find work arounds if thier portal can't facilitate a specific request.

Stable and reliable service. Livechat customer service is quick and easy. Was originally with mynetfone who migrated to vonex in 2022 or 2023. Have never had any issues. Show details

Fantastic customer service – Customer service during the set up of the system was fantastic. Communications were always prompt. I cannot comment on the actual product yet, as I just got it. But the Customer service is flawless. UPDATE after 4 months of service: While I still can't fault the customer service as they are quite responsive, I need to comment on 3 things: 1) The… Read more

actual VOIP connection on both the mobile, and on desktop can be quite poor, and on several occasions, I had to apologise to my clients and call them back on my regular mobile phone because the delay in the voice and the poor quality meant that they could not really understand me, and we could not have a conversation without interrupting each other due to the delay. It felt like we were going back to the days where there is always a lag when making overseas calls. I am comparing this to AussieBroadband's VOIP service which didn't have any issues with lag, and my new service doesn't seem to have the issue either. (again, it's too soon to tell for the new service)

2) Even though I was requested to sign up for a year long contract at the start to get the lower price instead of going on a month to month, Vonex decided to increase my service charge by 50% when they raised the prices on their services. While I understand that cost of business has gone up, but to raise prices by 50% is a significant jump. To be fair, when I raised this issue with them, they had waived my contract if I were to decide to cancel my contract with them. HOWEVER, now that I've ported my number to a new service provider, and cancelled my service, they have sent me a final invoice for a new month that I will not be using since the number was ported on the first of the month.

3) I originally signed up with Vonex mainly because their App would allow me to take phone calls even if I am not in Australia, which is something that I needed. And while that was the case when I first signed up, after 3 months, they updated their service to require users to have a VPN to be able to access the service when overseas. Which totally defeats the purpose of what I need in the first place. Again, the new service provider is able to give me that service.

This is my experience with Vonex. I stand by the initial review that their communication is prompt, with great customer service, but the after sales can be improved, because it feels like a business who hasn't really sorted out their technical capabilities, and is making it up along the way.

Nice people, helpful tech support, lousy communication – We have been with Vonex for over a year. Technical difficulties are unfortunately common but I have found the technical support to be always knowledgable and helpful. I have spent a lot of time on the phone with Rafael, Marlon, Fernando, Randy and Benson and have found them to more often that not be able to assist me effectively. Communication… Read more

from Vonex is not very good; last year with no notice they appeared to discontinue the app we were using for our softphone, so we couldn't use the phone and had no idea why. Since updating to the new app, some technical difficulties have been solved with updates we didn't know were available. I'm grateful and pleased with the expertise of the technical support but with the communications of the company, not so much. I can't guarantee we'll stay with Vonex in the future if it remains like this.

Avoid at all costs – MyNetPhone was great, monthly invoices emailed, everything visible and above board. Once they changed to these Muppets, no more emails, everything through a portal (which was near impossible to access), also no point trying to use the "Forgotten Password" link, because you just end up circling back to the home page. Almost impossible to cancel… Read more

your subscription... and best of luck trying to get a refund. Not hard to believe the 1.7star rating... Avoid at all costs!

Jimuel has gone out of his way to help our business leave Vonex. Thank you so much for the smooth transition. Kind Regards Kristen Davidson FN Davidson Real Estate

The customer service from all the Vonex staff was excellent. They all made the changes so easy and they actioned everything very quickly. All staff were extremely helpful, efficient and a pleasure to deal with. The changes we made from a digital phone system to the Ondesk Softphone platform is great for our needs and is working very well. Thank you Vonex Team. Show details

I've had a great experience with Vonex! The customer service team is always friendly, helpful, and quick to respond. A special shoutout to Gerlie Bonghanoy, who went above and beyond to help me track my data usage — she was professional, patient, and incredibly supportive. Setting up the service was smooth, and everything has worked reliably since… Read more

day one. It's refreshing to deal with a company that genuinely cares about their customers. Highly recommend Vonex for anyone looking for reliable phone and internet solutions!

I recently contacted Vonex to update some names and make changes to my phone button configurations. Monica assisted me over the phone and was extremely efficient and friendly throughout the process. The updates were made quickly, and she ensured everything was working correctly on my end before finishing the call. I’m very impressed with both the… Read more

Vonex product and the outstanding customer support I received. Highly recommended for anyone looking for reliable service and attentive support!

Vonex has always assisted with any queries we have needed on our phone service. Always very fast to respond and always a smooth transaction with things that I needed assistance with. Show details

I’d like to express my sincere appreciation for the outstanding service and patience. They were not only professional and efficient, but also genuinely kind and thoughtful throughout our communication. I’m grateful for the support.

Cheen was very helpful in assisting us with cancellation of one of our numbers. There is a time lag with correspondence but Cheen got the issue resolved to completion. Much appreciated.

Randy was an absolute champion when it came to helping me with my issues. He answered all of my technical questions quickly and competently. Replying to my questions lightning fast. Every time there is a Vonex issue in the office it is well known that Randy can help.

Voice mail became enabled for some reason, Phone showed voicemail envelope on base display and flashing red LED's on all handsets. Asked to disable all voice mail on my account and delite all massages. Everything was taken care off immeadiately, everything is back to normal now.

Randy was extremely helpful, we changed our email address and we didn't realise that the old one was no longer forwarding emails we were not receiving our voicemail notifications. He quickly fixed the problem and tested.

Very helpful...sorted out the problem...very satisfied indeed! Follow up email and follow up phone call to check all is well and Mum is happy. Took us less than an hour and now Mum has peace of mind as she has phone service again! Show details

Kenneth was very helpful and resolved the enquiry straight away. His assistance was prompt and efficient, and I really appreciated how smoothly everything was handled. Show details

This was a really tricky problem for all concerned. My very old Voip adapter was suspeted as being the cause of a terrible "scrubbing" noise on the Voip line. I purchased a new adapter of a different brand and soon connected it up to my router. The remaining configuration to the Vonex server turned out to be a lot trickier than expected. Tricky as… Read more

it was, various Vonex personnel were undaunted and resolute in getting me back on the air. Vone staff went the extra mile for me, and I am extremely grateful for their efforts. The new adapter is now working well and the quality of the line is excellent - with no hint of that terrible scrubbing noise. Thanks guys!

Speedy call back. Talked me through process and was succinct enough that I could take process notes. Fixed issue from their end and explained options going forward. Happy to help update to avoid future problem. Show details

Cannot thank Gerlie enough for her exceptionally professional and informative service - was able to speak to her and email her - within minutes she would respond with the information I required. It is an absolute pleasure to deal with Vonex - other organisations should model themselves on the type of service you offer.

As a small business owner it’s great to have a strong customer focused support team for our data and voice services. As we transitioned services between offices Elvira was very helpful, responded quickly and made the transition seamless with no loss of service uptime. Whatever new regions my business takes me to I will always favour Vonex. Show details

Great customer service and pricing. Easy to sort out billing issues and to change contract details. Well done providing a service like this to families when it is most needed. Show details

Randy was such a great help with assisting me to place a holiday message on our phone for our time away. He was very helpful, stayed on the phone whilst we got it right, and no we can holiday knowing the phones are taken care of. We appreciate both Randy, & Vonex for their assistance. Thank you! Show details

Vonex has been great since onboarding it at work, and dealing with Gerlie over the last couple of weeks with the handover of our business has been seamless, thank you. Show details

Cheen Clare Anana was extremely efficient and solved my issue very fast and made the process super simple with her explanation. I couldn't be any more satisfied.