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Acorn Rentals

Reviews

(1,500)
(129)
(14)
(4)
(16)
  • Booking Process
    4.9 (188)
  • Received Booked Vehicle
    • Yes (164)
    • No, I received a better vehicle (43)
    • No, I received a worse vehicle (1)
  • Vehicle Condition
    4.9 (208)
  • Product Quality
    4.9 (213)
  • Return Claim MadeYes (20) · No (147)
  • Customer Service
    4.9 (234)
  • Transparency
    4.9 (186)
  • Value for Money
    4.9 (183)


  • Verified customer

Saved Christmas!

published

Everything was perfect we couldn’t have asked for more. Professional and helpful you saved Christmas for us and a lot of stress and money I’m forever great full . Thanks again

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAuckland
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


Steve D

Steve DPerth, WA

Great car and great service

published

Acorn provided a great car and exceptional service after car damaged in a "not my fault" accident

No hassles with the car being delivered to me at the smash repair shop and collected from me when the repairs were completed.

Product Quality
Customer Service
Transparency

  • Verified customer

Very Easy to deal with

published

Staff were very helpful & professional. Wonderful to deal with, put my mind at ease & the hire car was brand new! Reasonable excess compared to other hire companies. Car was collected & returned straight to me, so very convenient. Would recommend & will use in future.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review

Fantastic

published

Great experience with this company. Staff on the phone were very helpful and friendly.
The vehicle was clean and great condition and was there on time.
It was such an easy process I would definitely use again.

Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

  • Verified customer

Great customer service, easy procedure

published

Very friendly on the phone, made the whole process very easy. Provided a very good car in an excellent condition. Can't complain about anything. Received the car even a day before I needed it and could easily extend the rental for another weekend. Can only recommend Acorn Rentals for their service.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSouth City Motor Body Works
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Excellent service

published

Excellent service
Brought car to my home and picked up at end
Very friendly and efficient. Used car after mine was written off in accident. Delivered very quickly next day with no fuss saved me additional stress.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationNo idea. Organised by tow truck operator
Vehicle TypeToyota 86 ZN6
Received Booked Vehicle Yes
See all answers

Shelly

ShellySouth East Queensland, QLD

These guys are fantastic very fast and lovley to deal with helped me out so much thank you

published

Customer service a1 5 stars
Yes all payments handled great
Yes vehcile was the sane one
I used the car to get to work and food shopping for my kids :) thanks

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Vehicle TypeToyota Fortuner GUN156R
Received Booked Vehicle Yes
See all answers

Great service!

published

Great quality service.
Car was delivered on time and picked up when stated.
The car was in perfect condition, a great replacement vehicle to drive for a short while
Awesome people to talk with

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Muhammad S.

Muhammad S.Perth, WA

  • Verified customer

So Nice and quick service which ever came across in my life.

published

In one sentence “ its all happened and done as it’s my company”.
All services provided looks like available in the next door doesn’t matter where you are, So quick and passionate.
Really thanks

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review

  • Verified customer

Saves a lot of mucking around and expense .

published

Very much appreciated, good service. No problems,great Great,GreatGreat,Clean and reliable.The Van was good to pick a few things up , as I am in the building trade. Thanks and have a good new year

Vehicle TypeToyota HiAce

Review collected in partnership with Acorn Rentals


  • Verified customer

Made the proccess of losing car alot easier

published

Car was given to me the day after the accident even though the other guy hadn't put a claim in. Made life much less stressful as I was able to get to work without issue.

Value for Money
Product Quality
Transparency

Review collected in partnership with Acorn Rentals


  • Verified customer

Awesome service, such a life saver

published

Customer service was awesome, I didn’t have to worry about paying for anything as the accident I had wasn’t my fault. Car was perfect and suited my needs well. Would definitely recommend!

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


  • Verified customer

Great business run by very friendly staff

published

Staff were helpful from the start. Tried several car hire companies but no-one could assist as it was too close to Christmas. Acorn provided a very prompt service, easy to access assistance on line and the whole experience was incredible. Bond promptly refunded as soon as car returned and the vehicle was new and easy to drive. Highly recommend this company for any car-hire services.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationWangara
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Katieo

KatieoGreater Melbourne (Inner), VIC

  • Verified customer

Very Satisfied!

published

Easy pick up and very convenient.
As it is coming up to the busy Christmas time of year it was great to have the car . Polite staff and very straightforward. All good!

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Good driving

published

Car was delivered promptly. Good condition and felt new. Good follow up when I needed to extend. Daily rate outside of insurance was higher. Will use Acorn again in future.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationWelshpool
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
  • Verified customer

Beyond expectation!

published

Customer service was second to none.

Vehicle provided was near new and good.

A very good experience and would highly recommend Acorn Rentals.

Keep up with your excellent and friendly customer service.

Well done!

Return Claim MadeNo
Received Booked Vehicle Yes

Review collected in partnership with Acorn Rentals


Hassle free dealings

published

A total pleasure was my experience.
I appreciated no hassle, easy dealings, polite and excellent service, on time in fact early delivery and had they everything covered including a SUV similar to my own.
Thanks Matthew

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationComo Panel Paint
Received Booked Vehicle Yes
See all answers

  • Verified customer

How Good!!!!

published

The Service we received from the Acorn team was outstanding!. Started the process at just after 9am and physically had the late model, clean car delivered to us at home by noon. They keep in regular contact and made the whole thing so simple. It would be hard to ask for anything more. Thanks and made the accident less of a convenience. Thanks and great service.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Store LocationOnline
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Gin

GinGreater Melbourne (Metropolitan), VIC

  • Verified customer

Simple and seamless

published

Exceptional customer service. Quick, efficient, friendly, helpful staff. The replacement car was in great condition. Pick up and drop off from the panel beaters. Could not have been easier. Would recommend for sure.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Faultless experience

published

Excellent service with zero cost and received a very clean, new and tidy replacement vehicle that met all my requirements. Will absolutely recommend this experience to all my family and friends. Acorn Rentals most certainly ticked all the boxes.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Page 1 of 84

Questions & Answers

Phyllis Simpson

Phyllis Simpsonasked

Is there any cost to me when the vehicle is returned to you? Is the other parties insurance going to pay the invoice?

3 answers
Happy
Happy

There is no invoice. If you are not at fault then the other parties insurance is billed directly - all you have to do is fill the car with petrol (its full when you get it) and give the keys to the panel beater and drive away in your newly repaired car

Jac
Jac

I had no out of pocket expenses other than refilling the fuel tank. Can not ask for a better service.

Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Phyllis.
Acorn invoice and recover the rental cost directly from the at-fault's insurer so there are absolutely no rental costs charged to you.
We provide you a vehicle full of fuel and request it is returned full. If it is not returned full we would have to invoice you for the cost.
We also request you place your own e-tag if you use toll roads. Otherwise, again, we would invoice you for any tolls incurred.
You are fully protected form any rental charges with our unique contract of indemnity.
Thanks to Happy and Jac for the above responses.
Kindest regards, Acorn Rentals Team.


Lhynne

Lhynneasked

Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.


Kirby

Kirbyasked

My husbands car was ran into while it was parked, out insurance has advised us not to drive it until it is assessed which is the 4th jan due to being christmas. They have paid excess to their insurance but thweir insurance is telling us we have to pay for the hire car first then they will reimburse me, which is so wrong when we arent at fault. What is the process on getting a car through you please? my isnurance company has forwared your detaisl on, cheers, Kirby

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Good Morning Kirby,

I can either send you an application form to your email, you can apply on our website http://acornrentals.com.au/not-at-fault-application-form/ or please contact our head office on 1300 22 6767.

Kind regards,

Acorn Rentals


Get an answer from our members and Acorn Rentals representatives

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