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Acorn Rentals

Reviews

Review distribution

5 star
1,478
4 star
128
3 star
14
2 star
4
1 star
16

Excellent service

published

It is very helpful for me after a car accident. Acorn drivers were patient and friendly, they brought the car straight to my school. Thank you! I will introduce Acorn Rentals to my friends.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

The reviewer stated that an incentive was offered for this review


  • Verified customer

Excellent service

published

Needed a courtesy car after a car accident , managed to get vehicle straight away :) great and fast service . We asked for a certain vehicle due to job and got it with full gas .. thank you for awsome service Acorn.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review


Very good service

published

Acorn drivers were prompt and friendly, they brought the loan car straight to my house. The car provided was the current model and was emaculate and beautiful to drive. My daughter loved the high tech music system.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle Yes
See all answers
  • Verified customer

Fantastic Service will surely recommend to family n friends.

published

Superb service awesome friendly staff . They gave me a lovely neat n clean car.I will surely recommend this service to family and friends.They made is very easy and hassle free

Value for Money
Product Quality
Customer Service
Transparency
Return Claim MadeNo
Store LocationOnehunga
Vehicle TypeToyota Camry
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Don S.

Don S.Metropolitan Adelaide, SA

  • Verified customer

Best service ever

published

I needed a car after an accident and manage to get day after. Very fast service. Will answer your calls whatever time it is. Very happy and satisfied. Keep up the good work ACORN team

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationOnline South Australia
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


  • Verified customer

Fantastic customer service

published

I needed a car following an accident while mine was being repaired. Acorn were so efficient - they delivered a car to my door and collected from repairers at the end

Value for Money
Product Quality
Customer Service
Transparency
Vehicle Condition
Return Claim MadeNo
Vehicle TypeHyundai i30
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


Highly recommend.

published

Very easy and convenient service. Staff friendly and attentive. We got our car delivered to our house same day as enquired while our car was repaired. I also liked how system seemed to recognize my mobile number so didn't have to find a reference number or multiple ID details when I called to book return.

Product Quality
Customer Service
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

ANKUR

ANKURSouth Australia

  • Verified customer

Very good service

published

Excellent & very helpful. Also prompt proving the rental car as soon as possible. they are very easy and customer oriented at all time.thumps up. I got my car on the same day after my request.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Store LocationAdelaide
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review


Totally Awesome

published

From start to finish Acorn Rentals have been on to it. Outstanding service and informative. I would certainly recommend Acorn Rentals to anyone. I got to drive a lovely car while mine was being repaired. Nothing was a problem for them. Superior service. A++++

Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
Birte

BirtePerth, WA

Accident Replacement Vehicle

published

Acorn Rentals offered outstanding customer service, super fast delivery and a sparkly clean vehicle. From the first phone call to having a car delivered took less than an hour. Ten thumbs up!

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

So easy !!!

published

I found Acorn so easy to deal with, from the first phone call/message to filling in the paper work.
Great customer service the whole way through. The cars I used was of great quality.

Value for Money
Product Quality
Customer Service
Transparency
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

  • Verified customer

Accident replacement vehicle

published

Acorn Rentals were excellent at following up the third party claim, delivering, handing over and collecting the rental car with minimum fuss at the repairer.
The rental was a near new car that meet our needs and expectations.
Overall this was a very pleasant experience and would highly recommend this company.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Accident replacement vehicle

published

:exelent/yes/yes/vehicle used for personal use work shopping.would recommend accorn rentals to anyone very clean reliable new vehicles customer service great thank you accorn acedent replacement vehicle was exelent one of the best we have used

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationNo idea
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers

Helen

HelenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent Service!

published

They organised everything, excellent customer service and really prompt! Acorn dealt with the insurer, I didn't have to do a thing. Car they provided was terrific! Very happy customer. Thank you.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


ruelcortez78

ruelcortez78Metropolitan Adelaide, SA

  • 8 reviews
  • 2 likes
  • Verified customer

Excellent Service and great car

published

We had used Acorn Rental twice already and they never failed to impress with their great services. We got our loan car smoothly and last time they collected for us in our house. The car they loaned are almost same range as our car while being repaired and its in great and clean condition.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Store LocationKilkenny
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

  • Verified customer

Excellent

published

Every things were perfect.latest year vehicle.well groomed.the vehicle was better than I expected.i recommend others to book the vehicle through this company.customer service was excellent.happy to book vehicle in the future.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


Jane

JanePerth, WA

Makes having a rental car so easy

published

Customer service at Acorn rentals was excellent. The day before, I was called to confirm a time and pick up location and was asked what car I would like. I was met on time and was talked through all of the terms and conditions. Drop off was easy.

Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers

Rick

RickPerth, WA

  • Verified customer

Surprisingly satisfying

published

My car got hit in car park while at movies, other driver admitted fault.

Day came to hand my car in and wasn't sure what to do as I did need a car still so asked where the nearest car rental place was, the repair shop gave me Acorns flyer I called them (you can do this online but I prefer conversation) within 15mins my application was approved and to my further shock they dropped the car to my home even trying their best to keep you in something similar to what you were driving ie SUV or small car.

This is all at the expense of the at fault parties insurance

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeYes
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Couldnt be easier

published

Loan car while mine was repaired. Dropped off for me, modern, good ride. only negative, waiting for them to get agreement of liability from other parties insurance company (but understandable).

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAuckland
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

  • Verified customer

A life saver

published

Great customer service. Easy to organise rental car with Acorn. Took the worry out of my day. The vehicle was perfect for my son to drive to and from work and for social needs as his car was being repaired by Symes and took nearly a month to repair. Just hope I do not have an issue with the Insurance company in regards to the length of time the car was needed for.

Value for Money
Product Quality
Customer Service
Transparency
Booking Process
Vehicle Condition
Return Claim MadeNo
Store Locationtransaction done over the phone
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Page 1 of 82

Questions & Answers

Lhynne

Lhynneasked

Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.


Kirby

Kirbyasked

My husbands car was ran into while it was parked, out insurance has advised us not to drive it until it is assessed which is the 4th jan due to being christmas. They have paid excess to their insurance but thweir insurance is telling us we have to pay for the hire car first then they will reimburse me, which is so wrong when we arent at fault. What is the process on getting a car through you please? my isnurance company has forwared your detaisl on, cheers, Kirby

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Good Morning Kirby,

I can either send you an application form to your email, you can apply on our website http://acornrentals.com.au/not-at-fault-application-form/ or please contact our head office on 1300 22 6767.

Kind regards,

Acorn Rentals


joan

joanasked

Do you have an office at the Gold Coast?

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Joan, we do not have an office at the Gold Coast however we deliver vehicles there from our Brisbane branch. Hope this answers your question. Regards, Aaron


Get an answer from our members and Acorn Rentals representatives

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