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Acorn Rentals

Reviews

4.9

1,758 reviews
5
(1,591)
4
(132)
3
(14)
2
(5)
1
(16)
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  • Verified customer

Excellent service, a very nice vehicle,

published

The service was excellent, we got met at the Airport, well explained in detail the terms and conditions, the vehicle was used for business and pleasure, very well presented and a really nice vehicle to drive. Our overall experience was Five (5) star in all aspects, we will recommend your company to our business colleagues and friends. We will definitely be using your company again.

Many thanks to your well managed team.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAuckland, New Zealand
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

Happy as

Happy asGreater Melbourne (Inner), VIC

  • Verified customer

Great rental company

published

Easy to work with, great comication everything went like clockwork.didnt cost me a single cent the ute i go was clean and what i expcted to get ,it got me to worh and back comfortabley

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationBayswater ,vic
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

Emma S.

Emma S.Central, SA

  • Verified customer

Life Saving Service

published

Used the car for work while mine was being repaired. Car was delivered and handed back in a flexible way that suited me. Clean and tidy. Very friendly service. Would definitely recommend them.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSouth Australia
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Review collected in partnership with Acorn Rentals

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  • Verified customer

Friendly, helpful staff who go out of their way to make the process as easy as possible.

published

Jordan was friendly and helpful.
The car was smooth and fuel efficient.
I travelled interstate to Canberra with 2 teenage boys who had plenty of leg room in the back. Would use acorn rentals next time if I need them.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeYes
Store LocationVictoria
Vehicle TypeToyota Kluger GSU50R
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Mel! It is heartening to see you see you identify Acorn Rentals as a communicative and amiable business. We are pleased to see the vehicle was comfortable in terms of space and performance. Thank you for sharing! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

  • Verified customer

Life saving

published

Thank you so much for going out of your way in helping me with a rental car. I couldnt live without a car being in the country. The cars are lovely clean, tidy and well maintained. I would strongly recommend to anyone. Thanks.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Store LocationAuckland
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Diane! It is lovely to see that our service had a positive impact on your experience. We will always try our best to accommodate to our customers' needs where possible. Thank you for sharing! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

Highly recommended loved driving the SUV RaV 4

published

The vehicle wasn’t expected on what I was thought I was going to get. I drove it around so I can get to places while my car was getting fixed great car to drive with. Car was clean when given to me great experience driving it

Customer Service
Transparency
Value for Money
Product Quality
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hello Zon! Thank you for taking that time to share your thoughts on our quality of product. We are glad to see that the condition of the vehicle was to your liking and you had a great experience with us! Kind Regards, Acorn Rentals Team.

Thank you SO much!

published

I was in a not as fault accident in my car and my car insurance didn’t offer me a hire car. I honestly thought I’d be out of a car for (almost) 3 weeks while mine was getting repaired but Acorn Rentals were fantastic to deal with.
Offered me a new Rav 4 (similar make and model to my car) to use for the almost 3 weeks I had mine in repairs for. Didn’t have to pay a cent for it and the car was a dream to drive.
Couldn’t recommend them highly enough for a third party hire car company. Great experience considering this was my first time using a service like this.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals
Neo

NeoSydney, NSW

  • Verified customer

This is perfect.I love it.

published

Best service, friendly staff and very convenient.I would recommend it to anyone.If you are busy the friendly staff can do drop off and pick ups because most people are busy, which makes it easier.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeYes
Store LocationNsw
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Neo! It's wonderful to see you identify our team as friendly and approachable. We're also happy to see we were able to adapt to your schedule and organise a delivery suited to you! Thank you for sharing! Kind Regards, Acorn Rentals Team.

Casey

Casey

  • 2 reviews
  • Verified customer

Excellent arrangement and follow-up

published

- Arrangement service was excellent and on time (contactable and responsive)
- Yep, the same model with good condition and it met my purpose
- Good tracking of claim progress (better than insurance company)
- Overall, it's much better than personal arrangement or from insurance company and I would like to recommend Acorn to my friends around when they neeed it.

Customer Service
Transparency
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationThrough online
Vehicle TypeToyota Camry
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Review collected in partnership with Acorn Rentals

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  • Verified customer

Excellent Service

published

Fantastic service, Every thing taken care off with ease the vehicle was delivered on time. the vehicle was clean, I will definitely recommend using Acorn Rentals to everyone and if I ever require another vehicle i will be using Acorn rentals

Customer Service
Transparency
Value for Money
Product Quality
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Review collected in partnership with Acorn Rentals

Cassandra

CassandraMetropolitan Adelaide, SA

  • Verified customer

Excellent

published

wonderful customer service. Vehicle met my needs to be able to continue to work. Quick application process. Very helpful and friendly. Vehicle was exactly what i was told it would be

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSA
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Cassandra! It is lovely to see we were able to assist you in continuing your work and your application process was a swift and pleasant experience! We wish you all the best. Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

  • Verified customer

Great service !

published

Great service ! Car was delivered on time, Almost a brand new car, and the staff were extremely accommodating. Would highly recommend and will definitely give them a call next time I need a car !

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationRyde
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Vahik! We do our best to adapt according to the needs of our clients to ensure the process is performed smoothly. Thanks for sharing! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

  • Verified customer

Great service

published

Acorn rentals were very helpful from the first phone call trying to help us get in the right car asap. We recived a very clean and tidy car that was easy to pick up they even organised someone to wait for us as it was after trading hours.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationHeidelberg Vic
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Brett! It's wonderful to see the quality of the vehicle was sufficient and the customer service was of high standard. We always try to keep the process as easy as possible for our customers. Thank you for sharing! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

MICHELLE

MICHELLE

  • 2 reviews

Rental - great little car

published

Great little fill in car while my car was getting repaired. Excellent customer service Team to work with. Highly recommended when a car is need for a shot term loan.

Customer Service
Transparency
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals
  • Verified customer

Superb Performance

published

Acorns customer service was exemplary.
I can't complement them enough. From the first call to the follow up and resolution of my issues to the return of the car.
Thoroughly recommended.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationOnehunga
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
2 comments
Acorn Rentals
Acorn Rentals X.Acorn Rentals
Tony C.
Tony C.

Its a pleasure. Your service is enhanced by the fact that you thanked me. Your operation must be humming with great people.
Best wishes
Tony

Review collected in partnership with Acorn Rentals

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10/10 for service and quality of producr

published

The entire process took 10min on the phone and the vehicle was delivered cleaned and fuelled....all paperwork was completed effortlessly, great car to be loaned in amazing condition...well done Acorn 10/10

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Khaled! What a pleasure it is to see that both our service and quality of product were equally satisfactory for your needs. Thank you for the generous rating of 10/10! Kind Regards, Acorn Rentals Team.

Professional and reliable company.

published

Great customer service, very friendly staff never pressured us to hurry car repairs with panel beater to retrieve their vehicle back. Would definitely recommend to others to go with this company.

Customer Service
Transparency
Value for Money
Product Quality
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Angela! The comfortability of our clients is always a top priority. We are delighted to see you had a comfortable experience with us. Thank you for sharing! Kind Regards, Acorn Rentals Team.

AMG

AMGPerth, WA

  • Verified customer

Exceeded my expectation

published

Each time I called, the staff were happy and very accommodating, along with being grateful. Nothing was too much trouble. I will definitely recommend Acorn Rentals and will use them again.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationWA
Vehicle TypeToyota RAV4
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hello AMG! Communication is very important to us. We believe in maintaining a friendly and approachable relationship with all our clients. Thank you for sharing your experience with us! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

  • Verified customer

Hassel Free & Professional

published

The Acorn team were brilliant. Once decided on using Acorn for car hire they organised everything exceptionally well (all via phone & email)
Vehicle provided was near new, clean & tidy and suited for my daily drive and needs.
Thanks

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Ryan! Thank you for your kind words! Professionalism is a key element in our performance as a business. We are glad to see your experience was seamless and efficient. Thank you for sharing! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

Evelina G.

Evelina G.Central, SA

  • Verified customer

Great, Informative and Punctual Service!

published

Great service.
Friendly staff (all matter was done over the phone)
Willing to assist in a way that worked for me.
Car needed for work from A to B and dropping kids off to & from school.
Car presented in a very clean/good state with a small gift.
Delivered and picked up from arranged place in very punctual manner.
Vehicle received same as described over the phone.
Very happy with the vehicle and the service.

Return Claim MadeYes
Store LocationSouth Australia
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers
1 comment
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Evelina! Transparency and punctuality are very important to us. We always aim to be as informative as possible so our customers are always at ease. Thank you for sharing your positive experience! Kind Regards, Acorn Rentals Team.

Review collected in partnership with Acorn Rentals

Page 1 of 88

Questions & Answers

Brian K.

Brian K.asked

Do you operate out of Brisbane airport
Can I return car to Maroochydore airport

No answers
Phyllis Simpson

Phyllis Simpsonasked

Is there any cost to me when the vehicle is returned to you? Is the other parties insurance going to pay the invoice?

3 answers
Happy
Happy

There is no invoice. If you are not at fault then the other parties insurance is billed directly - all you have to do is fill the car with petrol (its full when you get it) and give the keys to the panel beater and drive away in your newly repaired car

Jac
Jac

I had no out of pocket expenses other than refilling the fuel tank. Can not ask for a better service.

Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Phyllis.
Acorn invoice and recover the rental cost directly from the at-fault's insurer so there are absolutely no rental costs charged to you.
We provide you a vehicle full of fuel and request it is returned full. If it is not returned full we would have to invoice you for the cost.
We also request you place your own e-tag if you use toll roads. Otherwise, again, we would invoice you for any tolls incurred.
You are fully protected form any rental charges with our unique contract of indemnity.
Thanks to Happy and Jac for the above responses.
Kindest regards, Acorn Rentals Team.

Lhynne

Lhynneasked

Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.

Get an answer from our members and Acorn Rentals representatives

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