I’m In The Right

I just wanted to say a huge thank you to the team at I'm In The Right! The service I received was absolutely awesome from start to finish. Everyone was so helpful (special thanks to Ross), knowledgeable, and genuinely caring. They went above and beyond to make sure everything was handled properly and that I felt supported throughout the whole… Read more ·  1

process. It's rare to find a team that is both professional and so personally invested in helping their clients. I truly couldn't have done it without them. Highly recommend to anyone who needs reliable, outstanding service! ⭐⭐⭐⭐⭐

I've changed my mind after being coerced (offered a reward?) into giving a good rating during receipt of hire car. The next day, they called to say they needed their hire car back because RAA was refuting my claim again. I am in the right, confirmed again by my insurance, NRMA, who are, as we speak, organising a hire car for me. The crash… Read more

repairer organised the car through 'I'm in the right' on my behalf without the option to go directly through my NRMA. Would have saved me lots of angst and worry. Do better, 'I'm in the right' if you expect good ratings. Don't give our hire cars willy-nilly if you are deeming yourselves a reputable company. I do not recommend this company.

We received wonderful, prompt and very informative service from Oscar . He thoroughly explained the procedure and the replacement car, in a very timely manner . Thank you Oscar . Show details ·  1

I was greeted by Fynn from the Prospect Location. He was very helpful and patient with me. He came to the repair hub location and was patiently waiting for me while I got stuck in traffic! Amazing service from him. I highly recommend them. And Fynn will surely look after you. Thank you again Fynn!! Show details ·  1

Have just received my temp car whilst my car is being fixed, I was pleasantly surprised by the fast & wonderful service my contact Jayde Fozzard couldn’t be more helpful & absolutely delightful in this transaction I must give a big Thank you for your assistance in this matter it was very much appreciated, Regards Show details ·  1

Bunch of [Content Removed] don't follow fairness or contract rules BEWARE DONT USE NIGHTMARE TO DEAL WITH [Content Removed] DISHONEST CONDUCT .BEWARE WOULD NOT USE OR RECOMMEND [Content Removed] NOTHING WAS HANDLED CORRECT OR AS POLICY CONTRACTS [Content Removed] DEALINGS LIES A TRAP FOR FURTHER SUFFERING DONT TRUST ,RISKY Show details

Scam! Watch out! – Scam! Watch out! My mum had a no fault car accident and she rang the NRMA to lodge a claim. She spoke to someone who had all her details but they didn’t provide a claim number. My mum then gets an email a phone call from I’m in the right and Wilson’s Auto to say that a tow truck is coming to pick up her car and take it Brisbane for repairs. She… Read more

then rang the NRMA again and they said they didn’t no about the accident and it wasn’t in their system. It was a scam! Who knows what would have happened to my mums car or at what cost!

How did I’m in the right get my mums details? How did they know about the accident? Did they have someone in NRMA getting a kick back? We’ve reported the scam! Watch out!

'I’m In The Right' are Ambulance Chasers – I was called by 'I’m In The Right' offering to deliver me a replacement car... within 30 minutes of mine being T-boned by a P-Plater (who was rushing to get to the local pub! But thats another story)... QUESTION: How did 'I’m In The Right' get my contact details? And so soon? ANSWER: They were provided by my 'friendly tow truck driver', in clear… Read more

breach of the Privacy Act 1988 (Australia)! 'I’m In The Right' claimed they were 'provided my details by my Insurance Company'. As a no fault driver, they would provide me a replacement vehicle while mine was being repaired. I hadn't yet called my Insurance Company, yet 'I’m In The Right' knew who they were (Again, courtesy of my 'friendly tow truck driver')! I rang my Insurance Company (Allianz) to check. My Insurance Company ONLY deals with AVIS/Budget! In other words 'I’m In The Right' are Ambulance Chasers. 'I’m In The Right' are a [Content Removed], in cahoots with actors in the Tow Truck Industry! BEWARE.

'Im in the Right' short cuts the process of getting a hire vehicle to a 'not at fault' vehicle owner because they get their leads directly from tow truck drivers, then arrive with a car within an hour of an accident, under stressful conditions and have you sign a digital 50 page document, full of terms and condtions, without really knowing what… Read more

you've signed, get your credit card details, etc,etc. The system is great except you dont know whats happening behind the scenes, there is no direct contact to get updates from and they dont get back yo you until it suits them. Im wiser now and didn't like the whole experience so cant recommend.

They've taken the guess work / running around after a traumatic event, which has given myself the time to recover & sort out my next move in regards to insurance claims etc. From the time I answered their call (0845hrs), they asked what time is suitable for delivery of a vehicle, and as I was doing shift work I've asked for a 1600hrs - 1700hrs… Read more ·  1

drop off, of which they delivered to my driveway at 1545hrs! Which enabled me to go to work, as if nothing has happened.

Efficient, professional, empathetic group that I would absolutely recommend to you, after a traumatic event / MVA's. 10/ 10 rating...

Adrian from Beresfield branch went above and beyond with helping me from the get go. Communication was A+ always. A pleasure to deal with, and nothing was a problem. Appreciate your services. Show reply

For the moment I was contacted regarding my car to drop off the service was second to none best smash repair vehicle lone service I've ever had the team members in the call centre were knowledgeable and more then helpful and Mikayla the member who dropped it tome was amazing she is professional and friendly went over and above my expectations Show reply

It was like too good to be true! Everything happened seemlessly. They booked me a uber car to go home from repair centre whereas I was thinking of catching a bus, and later that day they brought me a hire car at home while my car’s being fixed. Made such a positive impact on my life! Show details ·  3

It was instantly good, I had a car within half an hour when the accident happened. And all interactions were fantastic and helpful. Emilie was so nice, then I needed a smaller car and they instantly swapped it for a car I was more comfortable with and Patrick explained everything so well. And when the car was ready to be picked up Oscar was very helpful and answered all my questions when he picked it up today. Show details ·  1

I had the pleasure of dealing with Mikayla from "I'm in the right" car rental company and she was absolutely lovely! Arrived at drop off early, went through the whole process with me and made sure I understood everything. She was so knowledgeable and covered everything so there was no questions I needed to ask. She has made the whole car rental experience so great for me and if I should ever need will 100% use the company again :) Show details ·  1

This is the second time I have used I'm In The Right and once again received outstanding service. They deliver and pick up the replacement hire vehicle at a location that suits and the replacement hire vehicle is a 'like for like' vehicle. I initially went directly to the at fault insurer, NRMA, who assured me a 'like for like' hire car for my… Read more ·  1

Range Rover Evoque 2023 and I was given a tiny CX3 which was totally inappropriate. I'm In The Right gave me a BMW X3 as my 'like-for-like' placement vehicle. Highly recommend I'm In The Right.

Very pleasant experience will all staff members. Organising my hire car was such a seamless process. Wendy was excellent and efficient in handing over the replacement car. Highly recommend! Show details ·  1

Great service, clear communication from Mikayla, prompt delivery and pick-up of vehicle, modern vehicle supplied which was easy to drive. An excellent experience all round. Thank you, “I’m In The Right”. 10 out of 10! Show details ·  1

Excellent service through Lucas. Showed up quickly at the repairers with a replacement car when I had to leave mine after an accident. Vehicle loaned was also in excellent condition. Show reply

Met Lucas who was delivering the replacement car on time, he was polite, kind, explained everything in details, he was very helpful. Thanks ‘I am at the right’ team. Show details ·  1

Lucas has consistently demonstrated exceptional professionalism and genuine friendship. His services have been of the highest standard, delivered with reliability and care. He is approachable, attentive, and communicates with warmth and clarity, making every interaction a positive experience. Show details ·  1

Thankfully I’m In The Right (IITR) were able to attend my home to complete necessary paperwork. Lucas arrived on time to the appointment. He was very polite, well presented, thorough and explained everything well. He happily answered any queries I had. I would highly recommend IITR and Lucas in particular. Show details ·  1

I had an accident not too long ago and I was referred to this company. Allan was very helpful and giving me a lots of insights and advice on the next steps. Highly commendable! Show reply

Thank you so much. Your service is amazing. Your customer service team are very helpful and extremely professional and understanding. The vehicle that was supplied was very clean and well maintained. I appreciate everything you provided to my husband and myself. Again, Thank you. Show details ·  1