7,008 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Verdict
Carbiz delivers highly rated accident replacement vehicle services, with customers frequently highlighting the speed of delivery and the professionalism of the staff. The overall sentiment is overwhelmingly positive, particularly regarding how the team alleviates the stress following an accident through clear communication and prompt support. Users consistently note that the vehicles provided are modern, clean, and suitable for their daily needs.
Had a very smooth experience with Carbiz! I would highly recommend. Sitt and Rafael were very kind and flexible in meeting me at the repair place when my car was ready and fixed, & they picked up the rental car which was very convenient for me. I’d been in an incident (not at fault) before and I had to drop the rental car back off so this was… Read more
great. Levi was also great in helping me & sorting it all out in the beginning. Overall, a great experience and the car was in great condition too thanks Carbiz team!
Jacob provided exceptional service delivering my car, meticulously explaining all insurance policies. His professionalism and thoroughness made the entire process seamless. Highly recommend him for a stress-free car delivery experience!
Isabella and Jayden was incredibly helpful and friendly during the entire handover. The replacement car provided was clean, reliable, and perfect for my needs. Thank you. Show details
Reviews with attachments
Torres and Isabella provided a great service. Everything was well organised and easy to navigate making the process seamless.
Michael and Vinh gave a great service and very informative in dropping me off a Tesla. Thanks guys!
Michael provided an excellent overview of all aspects of the car and services. Highly recommended.
Darshan and Rafael were awesome and helpful. Carbiz was fast and prompt.
Jayden from carbiz provided an excellent service, he was quick and thorough and made the process very easy.
Rafael and Darshan have been extremely helpful thank you very much.
Torres and Indiah provided me with a replacement car an hour after my accident. They were both efficient and very helpful. Great service!
Thank Darshan for helping me out with the replacement car. Got a call from Darsh straight away after the accident and I was in the replacement car in 2 hours.
Torres delivered a brand new 2026 Kia Picanto to me this morning, great customer service, explained all the details Thank you so much for the help Carbiz
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Torres got us a replacement car and was great. Thank you Carbiz
highly recommend, super easy hand over & great customer service - Darsh is a great worker
Service was amazing from carbiz and the team, thank you to Michael.
Thanks Darsh and Carbiz for your help during my claim period. Show details
Michael and Isaac were on time and prompt in delivering me a Toyota Corolla, thanks!
Thanks Vinh good hand over. See you next week. Ok
Latest follow-ups
Kaitlyn was extremely helpful and professional she made the whole experience very smooth i would highly recommend Kaitlyn.
Follow-up · Everything ran smoothly and very flexible to suit me
Super fast delivery, called about needing a car after mine was hit, they had a car delivered by Lee there within a few hours. Lee was super helpful and sorted all the paperwork out fast, showed me around the car and was on her way, very professional service, these guys dont muck around definitely recommend Show details
Follow-up · The car was spotless when it arrived, it was a 2026 Q2, the size was great and it was a dream to drive.
Carbiz was very helpful in providing me hire car. Thanks Darsh was explaining about how it works. And answering all my questions.
Follow-up · Very excellent especially return was very easy
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Positive reviews
Ethan Kaylem and team were incredibly service focused After being bumped by another car hire place at short notice, Carbiz came to the rescue. The process to get a vehicle was easy and explained Thanks Carbiz Show details
Carbiz was recommended to me by a third-party insurance company due to a shortage of hire cars with Avis and Budget. I'm so glad I contacted them today. I called them at 4:30pm and had the car delivered to my home by 8:30pm that evening. Now, that is customer service. The team kept me informed the whole time and was super communicative. I'd never… Read more
heard of CarBiz and I will now definitely recommend them to everyone who’ll listen. Couldn't be happier.
Carbiz were recommended to me by our smash repairer and I'm so glad I trusted them. They have been nothing but helpful and efficient in our dealings. I've been able to text them when I haven't been able to answer and they've called me back at the time I've requested. Couldn't be happier.
Negative reviews
Service was swift and friendly. Unfortunately the car smells really badly of cigarette smoke from a previous customer. Show details
This company scams insurance companies through people that have had motor accidents.
Follow-up · They are one of the most expensive car hire companies and that's why insurers don't choose them. Carbiz knows this, so they convince people that have been in a car accident, that they're the best company to go with and insurance will cover all costs. They make it sound like they've already been in contact with your insurer and have been given the… Read more
Got told I wouldn't have to pay for the service. Ended up paying with my sanity. 7, coming up on 8 months after the crash and I'm still being asked the same questions over and over by their legal team with no end in sight. They told me it was unlikely I would even have to talk to anyone, but now we're discussing how my involvement in a court phone… Read more
conference is gonna go down. I asked what it would cost for me to just pay for the service and get it done with and I got told I'd have to pay for the legal fees as well. I used their car once, for God sake, I should've just walked.
Recent reviews
I can’t commend Sienna enough for her amazing service, care and genuine willingness to help. After being involved in an accident, and my insurer’s rental vehicle replacement finished it’s limit, she went above and beyond to get me sorted with a suitable replacement vehicle on the same day. Another replacement vehicle company was unable to provide… Read more
me with an EV, despite my own vehicle being an EV. Sienna, however, handled the entire application process and liaised with the other party’s insurer so efficiently - all within an hour!
Being involved in an accident is already stressful enough, especially when it’s through no fault of your own, but Sienna made what could have been a very difficult and frustrating process feel incredibly easy and stress-free.
Her communication, efficiency and customer service were absolutely second to none. I’m so grateful for everything she did to help me and would highly recommend her to anyone who finds themselves in a similar situation. Thank you so much, Sienna! ⭐️⭐️⭐️⭐️⭐️
Thank you so much for the replacement car from Torres and Michael, they delivered a brand new Leapmotor C10 to me this morning, 5Stars amazing customer service You guys are the best
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I had to edit this review after all this struggle and now I don't know how to remove those ratings down the bottom.