Carbiz

I was recommended Carbiz and consequently experienced wonderful care and attention. I was quite distraught following my accident and Andrew was extremely understanding and helpful. Explained every detail concerning the process and was very patient with answering all my concerns. The car was delivered to my door that same day by Maria M who was… Read more

very courteous and professional. She showed and explained to me the workings of the replacement car....a new European model....and even set up my phone for me and radio stations, etc. I'm quite elderly, and Maria allayed my anxiety with taking on a different vehicle and was so helpful. Even this morning I've had a call to see how things were going. All in all, I highly recommend Carbiz. Sue B

Wow factor at its best – Quick and helpful where you own insurance lack communication. All handled well and very professionally from the application online, to calls and emails. No non-sense. Kalon was most helpful and patient - priceless service when you spent the day hitting brick walls with your own insurance company (thanks a billion times, Kalon) Show details ·  1

Friendly, knowledgeable and professional service. Good communication with booking team. Show details

Hi Justin, Thank you for your help and support during the whole process. I was very happy with the service from CarBiz. The replacement car was clean, convenient, and everything was handled smoothly and professionally. Justin was very helpful,… Read more

friendly, and made the process easy for me. I really appreciate the excellent customer service.

I have left a 5-star review and I’m happy to recommend CarBiz to others.

Thank you again!

Kind regards, Dang

After being involved in a recent accident, I was understandably feeling overwhelmed, stressed, and unsure about what to expect. From the very first interaction, Donna completely changed that experience for me. Donna was nothing short of exceptional. Her professionalism, kindness and genuine care immediately put me at ease. She took the time to… Read more

thoroughly explain every step of the process, ensuring I understood exactly what was happening and what to expect moving forward. Her attention to detail was outstanding, and it was clear that she genuinely cared about achieving the best possible outcome for me. What impressed me most was the way Donna combined her knowledge and expertise with such a warm and compassionate approach. She never made me feel like just another customer. Instead, she made me feel supported, valued and reassured throughout the entire process. No question was ever too much trouble and she always took the time to provide clear, thoughtful answers. Dealing with an accident can be incredibly stressful, but Donna made the entire experience smooth, seamless and surprisingly stress-free. Her thoroughness, sincerity, and commitment to helping people truly set her apart. It was so reassuring to know that I was in capable hands and that someone genuinely cared about making a difficult situation easier to navigate. In a world where outstanding customer service can be hard to find, Donna is a shining example of what it should be. If more people approached problem-solving and customer care the way she does, the world would be a much better place. She is exactly the type of person you would want by your side when facing a challenging situation. Thank you, Donna, for your kindness, patience, professionalism, and unwavering support. I cannot speak highly enough of the service I received and I am incredibly grateful for everything you did. You turned what could have been a very stressful experience into one that was positive, reassuring and genuinely memorable.

I was involved in a particularly serious traffic accident. My vehicle was lawfully parked in a designated roadside space when it was struck from behind by a car traveling at excessive speed. The impact caused severe damage, leaving the vehicle at risk of being declared a total loss. Earlier today, two young professionals, Donna and Emma,… Read more

contacted me and delivered a replacement vehicle for my temporary use. Throughout our interaction, they demonstrated a level of patience, empathy, and professional competence that was both unexpected and reassuring. They offered practical and well-reasoned legal guidance, while also providing precise and technically sound assessments from a mechanical standpoint.

Their clarity of judgment and calm professionalism stood out. For a short while, their conduct allowed me to set aside the shock of the incident and the distress of seeing my car potentially written off. It is difficult to reconcile such maturity and capability with the fact that they are only at the very beginning of their careers.

I cannot recommend Carbiz highly enough! After my vehicle was hit from behind on Monday afternoon (29/06), I called them and within an hour, they had organised a Toyota Kluger to be delivered to me the very next day. When I arrived at the panel shop for repairs, Ashleigh from Carbiz was already there waiting for me with the replacement vehicle.… Read more

Her service was absolutely faultless—she was happy, professional, and a pleasure to deal with. They made a stressful situation incredibly easy.

From day 1 the professionalism shown by Anna and Rushi has been second to none The quick efficient and calming way your team operated will stay with for ever I gad just been in a accident in the middle lane on the freeway at 4ish in the afternoon so you can only imagine where my head was stressed scared upset but as I said they were calming and… Read more

obliging Which let me tell goes a long way in that intense moments I had the 3 cars for different reason but every time it was a seemly process You can rest assured that the team here in WA ARE KNOCKING IT OUT OF THE BALL PARK !!!! Hopefully I will never need them again if I do I know where to go I gave also sung Carbiz praise to a lot of family friends and colleagues THANK YOU CARBIZ WA

Great service from Carbiz! Big thanks to Juan and Maria M. for their great communication, coordination and patience when picking up the car. They made the whole process easy and stress-free, and were a pleasure to deal with. Really appreciate all your help. Highly recommend! Show details

Had an amazing experience thanks to Sienna during an incredibly stressful and traumatic situation. Being left without a car despite not being at fault was overwhelming, and I had no idea what my next steps would be. From the moment I spoke with Sienna, she was incredibly kind, patient, and empathetic. She took the time to guide me through… Read more

everything clearly and made me feel supported throughout the process.

Thanks to her help, I was able to receive a replacement vehicle the very same day. She completely turned around what had been a day full of stress, disappointment, and bad news, and made everything so much easier to manage.

I truly cannot recommend this company highly enough, and I’m so grateful to Sienna for making such a difficult experience feel so simple and seamless. Thank you again for your outstanding support.

Excellent communication, easy overall process and experienced team. The team remained in contact throughout the process, ensuring that the hire car provided was on time and waiting for me. The vehicle supplied, although it was not the same as mine in for repair, it was more than sufficient to suit my needs. I would recommend Carbiz to anyone requiring a hire vehicle. Excellent knowledgeable team, too. Show details