Carbiz
- carbiz.com.au
- ✓ Verified company
2,398 reviews · Statistics
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- Yes (903)
- No, I received a worse vehicle (5)
- No, I received a better vehicle (563)
Reviews
Great service, replacement car brought to my home.
Andre's was very polite and courteous and explained the car and the rental agreement thoroughly.
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Quality service!
Marven was awesome to work with. His service was prompt and he answered all questions we had regarding the service. 10/10 would recommend.
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Very quick response time!
Carbiz got me back on the road in a replacement car within 2 hours of my accident. Luca was very polite and professional with his service.
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This is perfect
Torres gave me a very good customer service, he was on time and was very helpful,he called me on the weekend just to organise a time with me and he brought me a brand new SUV on Monday
Thank you so much
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This is perfect
Torres gave me a very great customer, he delivered me a very nice and new car to replace my damaged vehicle yesterday , he was so nice and polite, showed me everything around the car.
Thank you so much for doing this for me
Highly recommend Carbiz
Exchange service is excellent
I was exchanged into a more suitable car by Luca with no fuss whatsoever.
This is perfect
Have to give out 5 stars review to Torres and Liana, very great customer service, they has been explained to all the insurance details to me it was very helpful
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This is perfect
Torres and Adam gave me a very good customer service, very polite and on time
Thank you so much for your help
Excellent service
Jin and Luke were so lovely and friendly. Very thorough and explained everything. I am so happy with car biz I was very stressed out a few days ago. Thank you
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Thank you
Jin, Luke and Adam were very helpful. Love the car. Finally driving something different !!
Perfect!
Jin and Luke was very personable and informative and easily answered all of our questions. He was a lovely man.
This is perfect
Torres and Liana and Moni, thanks awesome service delivering on time and great service easy to deal with organising all with a smile
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Ricardo and Lewis were awesome to deal with
Ricardo and Lewis helped me out heaps. Gave me a replacement car while mine was getting fixed. Their customer service skills were on point
Carbiz put the customer first!
Initially carbiz did not have a Tesla available for us, as they were all out on jobs. As soon as one was available again, they exchanged us into it the same day and Luca made the process seamless.
Thankyou Carbiz!
Luca and Monique got me back on the road after a very negligent driver smashed my vehicle.
Questions & Answers
Hi, I have been involved in a NOT-at-Fault accident. I need to know if I get a rental car with you, Do i have to pay any out-of-pocket money to have a Zero liability on the rental car. Thanks
Hi Rum,
Apologies for the late reply.
Thank you for reaching out!
We definitely have an option for zero excess on our rentals – if you are eligible for the zero excess there is no cost involved. Let us know when you are ready, and we’ll be happy to assist you.
If you have any other questions, check out carbiz.com.au/faq or call us on 1300 889 256.
Hi, I'm insured and not at fault. However my insurer dealing with my claim as though I'm not their customer and looks like a party at fault instead, i.e. high repair cost and low market value (using redbook, glassdoor and damaged vehicle ads in FB and Gumtree). Is this something that you deal with? Thanks
Hi Phinho, that is a great question and something that happens very often and yes definitely something we can help with. Feel free to email hello@carbiz.com.au and our customer advocates will reach out to help. Carbiz
Jason & Brandon gave me a Right to drive BMW car in a few hours. I used the car for over a month until my Write off claim was settled. Efficent, polite staff. In future i will definately contact them again if required. It was a pleasure to deal with Carbiz
Thank you so much Tyrone, we really appreciate your positive feedback. So glad to hear we were able to assist you with a suitable replacement vehicle. Take care and keep well.
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Details
About Carbiz
Carbiz supplies safe, reliable, and practical like-for-like replacement vehicles, delivered to you. They take care of managing the claims process, dealing directly with the at-fault party’s insurer. There’s no cost for the service, as the bill is covered by the at-fault insurer.
Carbiz has a large fleet that can cater to your needs, with vehicles ranging from small and medium cars to SUVs and light commercial vehicles, as well as a large electric vehicle fleet.
Points of praise:
- Most reviewers found that Carbiz organised their vehicle replacement quickly, with some reviewers saying that they had their vehicle delivered in just a few hours after their accident.
- They also said that Carbiz’s customer service team were friendly, helpful, and answered any questions they had.
- Overall, reviewers were pleased that the whole process was fuss-free and caused no stress.
Carbiz is a 2023 ProductReview.com.au Award Winner in the Car Rental Services category. Drivers praised Carbiz for being transparent with its services and for its great customer service before and while reviewers were on the road.
Contact info for Carbiz
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