Carbiz
5.0

3,380 reviews

PositivevsNegative
100% · 3,3790%
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Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
4.9
Transparency
4.9
Customer Service
5.0
Booking Process
5.0
Vehicle Condition
4.9
Quick service
Helpful customer support
Fuss-free process

Reviews

3,380 reviews
Marls
MarlsSouth East Queensland, QLD2 posts
 

accident vehicle hire car biz accident vehicle hire in brisbane

excellent service and great person to deal with (Lindsay)he was very helpfull and nothing was a problem for him Show details
aman03016
aman03016
 

Woderful

The guy named Eric was very helpful with the process of replacement vehicle.
He explained everything very calmly and had a very friendly nature. Show details
Fan R.
Fan R.
 

Professional service

Thank you so much Annabelle and Lindsay, you guys helped me professionally and effectively with a really good service Show details
Rosè S.
Rosè S.
 

I had good experience. I rented a car because of the car accident

Shav and Jack were very kind,friendly and well explained. Thanks
Amy
Amy
 

Carbiz

Laith was very good in helping me to understand the rental agreement, he also make the service quick and easy, would recommend.
Hyde
Hyde
 

Carbiz

Laith and Luke helped me getting a replacement car. Fast and efficient.
Jacinda M.
Jacinda M.Illawarra, NSW2 posts
 
世杰 徐.
世杰 徐.
 

Good experience

Good service! Annabelle was so kind and told me all the details about the car patiently!
Joon
Joon
 

Good service

Thank you for your help with a car until mine was in the shop.
Peter and Maria good guys. Show details
Elisara A.
Elisara A.Greater Melbourne (Outer), VIC
 

Feedback

Had Kalon drop off the car with me and he was super nice and easy to work with. Show details
Mel
MelSydney Surrounds, NSW6 posts
 

Amazing customer service

Amazing customer services provided by JESS. Kept me informed every step of the way, worked endlessly on making sure everything was in order , honestly such a delight to deal with and just an wanting service

Just like to add to my review that I had a pleasant transaction with mikayla today from central coast Carbiz. They have been amazing every step of the way and came to me to deliver the car Outstanding services

Bruno B.
Bruno B.
 

Great experience

Great experience, easy to deal with and very efficient. Well organized.
Wajde
Wajde
 

Great service

Torres, Laith and Tako had great customer service
Delivered a new car for me after the accident happened
Thank you so much for you guys help Show details
Suja
Suja
 

Great service

Torres delivered a brand new Macan to me this morning as my AMG got into a car accident
Torres gave me a quick phone call and he delivered the car to my house thank you so much Show details
Bainsy
Bainsy2 posts
 

Lara was wonderful and very helpful

Lara was very helpful, along with being able to resolve all the issues I had. Show details
Vehicle Condition

Questions & Answers

Rum
Rum

Hi, I have been involved in a NOT-at-Fault accident. I need to know if I get a rental car with you, Do i have to pay any out-of-pocket money to have a Zero liability on the rental car. Thanks

Carbiz
Carbiz   DM   
phinho
phinho

Hi, I'm insured and not at fault. However my insurer dealing with my claim as though I'm not their customer and looks like a party at fault instead, i.e. high repair cost and low market value (using redbook, glassdoor and damaged vehicle ads in FB and Gumtree). Is this something that you deal with? Thanks

Carbiz
Carbiz   DM   

Hi Phinho, that is a great question and something that happens very often and yes definitely something we can help with. Feel free to email hello@carbiz.com.au and our customer advocates will reach out to help. Carbiz

Tyrone F.
Tyrone F.  
Carbiz
Carbiz   DM   

Thank you so much Tyrone, we really appreciate your positive feedback. So glad to hear we were able to assist you with a suitable replacement vehicle. Take care and keep well.

Details

About Carbiz

Carbiz supplies safe, reliable, and practical like-for-like replacement vehicles, delivered to you. They take care of managing the claims process, dealing directly with the at-fault party’s insurer. There’s no cost for the service, as the bill is covered by the at-fault insurer.

Carbiz has a large fleet that can cater to your needs, with vehicles ranging from small and medium cars to SUVs and light commercial vehicles, as well as a large electric vehicle fleet.

Points of praise:

  • Most reviewers found that Carbiz organised their vehicle replacement quickly, with some reviewers saying that they had their vehicle delivered in just a few hours after their accident.
  • They also said that Carbiz’s customer service team were friendly, helpful, and answered any questions they had.
  • Overall, reviewers were pleased that the whole process was fuss-free and caused no stress.
CategoryAccident Replacement Vehicle Rental
Service TypeAccident Replacement Vehicles
Hire Vehicle typeCars
Locations NSW, QLD, SA, VIC and WA
Airport Shuttle Service No
Awards 2023 and 2024
Visit official website

Contact info for Carbiz

  • ABN: 41612352217

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