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Compass
ShonaSouth East Queensland, QLD
Disgusting service
You dont deserve any stars We waited 2hrs for them to send a tow truck and a ride home after our non-fault accident, we ended up arranging our own.
Sent a v6 petrol car as a hire (mine was a diesel) didnt do me any favours there.
While the hire car was being dropped off at my gate they are on the phone to me trying to arrange a hire car for me, yeah great communication skills.
After driving the car a couple of days found the steering was faulty.
Rang them immediately to request an exchange, can never get through to local office, it took them ...Read more
2 comments
Well could you also tell me how I go getting reimbursed for a $300 pair of Prescription glasses they seem to as lost. Because the woman told me on Tuesday 9th they were too busy to drop them to the S... Read more
lacks Creek branch for me to pick up, but never bothered to call and tell me, until I called back she "said" she posted them on Thursday 11th. Didn't bother to get tracking on the parcel ( which I thought would be a no brainier sending someones personal belongings) and have still not turned up almost 2weeks later from across the city.Similar opinion? Write a review on ProductReview.com.au!
Chrystal L.North Queensland, QLD
Lifeline Angels
I wanted to give these guys a much deserving praise. Communicating with me the whole way through my 2.5 month ordeal. The team are very approachable and understanding with such a vibrant attitude that makes the transaction that much easier. I am very grateful and blessed Compass were involved as I would have been without a vehicle for such a long period and it is all at the at fault drivers insurance expense. It made getting through the Xmas period, school runs, getting to my full time job and helping the running and operation of the hubby's business a breeze and business as usual.
Thank you again with the warmest regards for the Townsville Team. ☺
1 comment
Z. KeithCompass
Dear Chrystal, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and ... Read more
satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and hope to assist the furture if ever needed againSimilar opinion? Write a review on ProductReview.com.au!
christopherparsonsMetropolitan Adelaide, SA
Life after accident made easy
Great easy to obtain vehicle, pick up at repairer made life easy.
Other party is responsible for payment.
Yes as I asked for.
Personal use and yes exactly what I needed to continue.
1 comment
Z. KeithCompass
Hi Christopher, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.”
Similar opinion? Write a review on ProductReview.com.au!
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jeffHunter Region, NSW
- 3 reviews
- 2 likes
Great service
Great service very efficient and the process was easy would not hesitate to refer others they went above and beyond to have a vehicle for us on the same day
1 comment
Z. KeithCompass
Hello Jeff, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work diligen... Read more
tly and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Gilbert S.Greater Melbourne (Metropolitan), VIC
Perfect Service
Waoo! I never knew this kind of service is available. You guys took all the hassles away from. From having to take public transport to and from work, to taking the kids to school. All covered. Thank you so much.
1 comment
Z. KeithCompass
Hi Gilbert, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.
Similar opinion? Write a review on ProductReview.com.au!
MD SHAHIDUL ISLAM Perth, WA
Great service
Best customer service I have ever. Three time I hired car from them I was so happy. I would request everyone to go them and hire car from them.I am very happy with their service.
1 comment
Z. KeithCompass
hi MD Shahidul, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Highly Recommend Compass!!
The company provided very good service and approved my application even before obtaining the fault party’s insurance claim details. The fault party refused to lodge his claim straight away and it took a bit of effort from myself and the recovery team to confirm the fault party’s insurance policy with his insurance company especially it was an exclusively online insurance company without a call centre open to public. I have a very nice and clean replacement car delivered to my door on the same day of application and used it till the receipt of settlement payment from my insurance company.
1 comment
Z. KeithCompass
Hello Lavinia, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work dili... Read more
gently and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
I had an accident they gave me a hire car until they realised they couldn't be paid
Someone ran into the back of my car. I was given a car until they realised they couldn't make money out of me and when the person who caused the accident would not provide their insurance details I was left without a car to drive at all while my car is now unroadworthy.
2 comments
Z. KeithCompass
Hello Orestes, I'm sorry that Compass couldn't provide you with a vehicle. We understand your frustration, when you’ve been in a not at fault accident, we seek to recover the costs of the hire car fro... Read more
m the at-fault persons insurance company directly, should the other party not provide their insurance, as you’ve stated, then we are unable to provide you a hire car. Please see our Rental Agreement and Mandate https://compasscars.com.au/terms/ that sets out your rights and obligations in full. RegardsRighto, so when it's too difficult you just walk away and lose money... Makes sense... Meanwhile I am just about done with negotiating this out and your company will not be getting a cent.
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Lynda V.
- 3 reviews
Hassle free
Great customer service.Provided me with a car immediately after an accident.As the accident was in Wollongong and I live in Sydney ,it solved the problem of how to get home.The hirecar was near new and all paperwork hasslefree.It was easy to return the car in sydney where my own vehicle was repaired
1 comment
Z. KeithCompass
Hello Lynda, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work dilige... Read more
ntly and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
Find out how Compass compares to other Car Hire Services
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Christopher S.Perth, WA
- 2 reviews
Would definitely recommend
Compass customer service was excellent. Car was provided quickly after a car accident and the car they have provided to me was great. Very nice and clean. No hassle on processing the paperworks.
1 comment
Z. KeithCompass
Hello and thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
K C MitchellQueensland
- 2 reviews
- 1 like
Perfect solution to a stressful event
Customer Service was excellent. Certainly lowered the stress level after a car accident. Would recommend to all. Very easy to arrange and the hire vehicle met my needs. A big Thank You.
1 comment
Z. KeithCompass
Hello and thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
Guillermo LeónPerth, WA
Compass part of my life...
Compass is a perfect company, I was for a month with and so incredible experience. Costumer service was sensational and the car provided was a perfect match with my requirements. I don't expect to take them anymore but definitely I recommend the greatest support and help. Seriously, you are going to get an amazing experience with Compass if you need them in your future.
1 comment
Z. KeithCompass
Hello Guillermo Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work dil... Read more
igently and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Jarrod FMetropolitan Adelaide, SA
Can't recommend enough!
Unfortunatley I have had to use Compass twice, but each time they have made the drama so much easier. Clean, quality car delivered to my home on the same day, communication is clear and staff very professional and easy to deal with. I have no hesitation recommending Compass
1 comment
Z. KeithCompass
Dear Jarrod, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and sa... Read more
tisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and hope to assist the future if ever needed again, hopefully not for a third time :)Similar opinion? Write a review on ProductReview.com.au!
Doreen F.Greater Melbourne (Metropolitan), VIC
Highly recommended easy to deal I’m very impressed thank you
Highly recommended easy to deal I’m very impressed thank you Compass are the service was seamless after having a accident i was pretty angry Compass provided me a car same day
1 comment
Z. KeithCompass
Hi Doreen, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
truly first class
Compass was nothing but first class the service was seamless after having a accident i was pretty angry Compass quickly changed all that got a mint car and left happy.
1 comment
Z. KeithCompass
Hello Todd, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave them as we always work diligen... Read more
tly and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
Find out how Compass compares to other Car Hire Services
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SJBGreater Melbourne (Outer), VIC
Great service
Company was very easy to deal with and all my requirements met, the car I received was great, would certainly recommend Compass, made the ordeal of my car being damaged a little easier
1 comment
Z. KeithCompass
SJB, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
A great service. Convenient and very helpful
Great customer service. Provided all information needed. Quick & efficient. Couldn’t have been more helpful. Eased the financial burden of our vehicle loss. The vehicle was perfect for what it was needed for.
1 comment
Z. KeithCompass
Hi Rochelle, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
MichelleGreater Melbourne (Outer), VIC
Great service
Compass were very easy to deal with and very helpful. Everything was contactless and easy. Would definitely recommend them. I received a very comparable car to my own car. It was a very easy transaction.
1 comment
Z. KeithCompass
Hello Michelle, Thanks for the great review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave as we always work diligent... Read more
ly and strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
LeeMetropolitan Adelaide, SA
Great friendly service
Clearly spoken and polite
Friendly and understanding
Vehicle was of great quality and met my expectations greatly
Very patient considering this was my first time dealing with loan cars
Would recommend to friends and family
1 comment
Z. KeithCompass
Hello Lee, Thanks for the lovely review. So happy we were able to help you and take some hassle out of the car accident. Our teams will enjoy hearing the praise you gave as we always work diligently a... Read more
nd strive to please each and every customer we have. Kind Regards and thanks again!Similar opinion? Write a review on ProductReview.com.au!
Excellent Customer Service
Every conversation I had with a Compass representative was fantastic. Highly professional and organised process is very refreshing and a service I will recommend to others. Well done Compass. Cheers
1 comment
Z. KeithCompass
Hi Dave, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future
Similar opinion? Write a review on ProductReview.com.au!
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Z. KeithCompass
Hello Shona. Were sorry to hear of your less than satisfactory experience with Compass. We do however appreciate your feedback, as you can see from other reviews this is not something that happens oft... Read more
en and we take it with the upmost seriousness. We have sent it to our QLD team for review. Kind regards