??!
1 photo
Compass
4.6 from 210 reviews

Reviews

(171)
(24)
(1)
(1)
(13)
  • Value for Money
    4.5 (29)
  • Transparency
    4.6 (19)
  • Customer Service
    4.6 (34)
  • Booking Process
    4.9 (27)
  • Vehicle Condition
    4.7 (27)
  • Received Booked Vehicle
    • Yes (23)
    • No, I received a better vehicle (4)


Debra Martin

Debra MartinGreater Melbourne (Outer), VIC

Super impressed with Compass and the service I received.

published
Transparency
Customer Service
Received Booked Vehicle Yes
1 comment
Compass
Z. KeithCompass

Patto

PattoGreater Melbourne (Inner), VIC

  • 7 reviews

Brilliant service

published

My motorcycle was rear ended while I was sitting at a red light, so not at fault.
Repairs being covered by at faults insurance provider.
Compass organised a replacement bike for me in no time while my motorcycle was in for repairs.
Bike provided was in A1 condition and perfect for my daily commute.
Pretty easy process I thought!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Great Service.

published

This was a very pleasent experience during a stressful time. I cannot fault Compass really great customer service, nothing was a problem, quick and efficient service, friendly staff, clean and fuel efficent vehicle.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Sharon

Sharon

  • 2 reviews

COULD NOT FAULT SERVICE

published

I can not fault the dealings with Compass everything was easy and clearly outlined.
Thank you very much for such a smooth sailing at a stressful time, great customer service and after service contact was A1

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Kona
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review


Adam

AdamSouth East Queensland, QLD

Quality service and vehicles.

published

Friendly, helpful, efficient and first class stress-free quality service. Thank you. Every aspect of the service was hassle free. Compass delivered 100% on every detail of the service and product provided.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeLand Rover Discovery Sport
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Adam, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future


minhas.minhas86

minhas.minhas86Greater Melbourne (Outer), VIC

great customer service

published

Awesome customer service. Very helpful staff, effective communication. Vehicle was very neat and clean. I used this car for few days and good thing was I didn’t have to pick up or drop off. Thanks guys for make it really simple and easy. 5 stars service...

Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review


Anthony Wood

Anthony WoodMetropolitan Adelaide, SA

  • 2 reviews

Surprised how good the service was!

published

Compass were surprisingly helpful, punctual, and pretty much excellent in every respect. I expected to at least have to do some of my own running around, but the Compass team sorted everything out from their end. Won't hesitate to use again if the need arises.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

Mat A

Mat ANorth Queensland, QLD

Great Service

published

Very easy to deal with from the guys in the office to the local guys in Townsville. All super friendly and nothing was too much trouble with everything done when it was meant to be. Would highly recommend based on our experience.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Mat, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.”

Dr John Chandra

Dr John ChandraGreater Melbourne (Inner), VIC

Excellent service on all fronts!

published

I was pleasantly surprised from the moment I contacted them unto the moment, receiving their email of " case closed" after I had handed back their car. Everything was explained professionally, promptly and acted with the same manner! Happy and highly recommend ! Five stars on all fronts!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
sandra

sandraIllawarra, NSW

needed car while i got a new one

published

the service was good .car was delived to me and picked up when ifinished with it .The car was in good condition i needed the car cause i was in a accident

1 comment
Compass
Z. KeithCompass

Sandra, thank you so much for taking the time to leave this review. We really appreciate your business. Please keep us in mind if you ever need us in the future.


Lincoln Amidy

Lincoln AmidyHunter Region, NSW

Amazing Service

published

Very efficient and clear communications. No fuss and perfect when inconvenienced by others. Delivered straight to the repair shop and asked for the most suitable option for me. very happy indeed

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Triton
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Lincoln, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.


Great service 5 star

published

Customer service great, very happy with the car and service, especially when inconvenience of someone else hitting your car and needing a car for work in the interim. Delivered to repairer on the day i dropped off my car.

Transparency
Customer Service
1 comment
Compass
Z. KeithCompass

Tony

TonySydney, NSW

  • 2 reviews

very good service

published

i am so happy with the service .It was a brand new car , driver delivered the car to my place , only 3X km on the meter. Compass also arranged the driver to pickup the car for returning. very convenient . no drama!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Professional and Exemplary Customer Service.

published

Very efficient and professional in their approach. A hire car was organised within 48 hours. The process was incredibly smooth facilitate by telephone. They dropped the car off at the automotive shop. They then picked the car up from the automotive shop after I picked up my own vehicle post repairs. The car they provided was a luxury vehicle similar in brand and style to my own vehicle ensuring there was no loss of convenience or comfort while my own car was being repaired. I am incredibly happy with the service by compass who I would very happily recommend to others.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeAudi A3
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Ashish, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.

Ajay D.

Ajay D.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Just Amazing

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
Lizzie

LizzieSouthern and Hills, SA

Exceptional

published

This company was fantastic to deal with they organised a similar replacement car and delivered it in under 48hrs. I wouldnt hesitate to use them again. They made a stressful situation so much easier to deal with.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan Pathfinder
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Thank you so much for your kind words, Lizzie. We really appreciate you taking the time out to share your experience with us! We'd love to continue reducing the inconvenience of a motor vehicle accident to awesome customers like you. Thanks again!


vijay m.

vijay m.

  • 2 reviews
  • 1 like

Unlawful charge

published

The company charged me for toll charges incurred by their their own driver, who picked up the car to return it back to their warehouse. Now they are refusing to pay me back my money! Fair trading will be the next step for me! Very annoyed with their accounts.

Transparency
Customer Service
Value for Money
1 comment
Compass
Z. KeithCompass

Kat

KatQueensland

  • 2 reviews

The service is absolutely fantastic

published

I had a car accident in the last couple of months and I am not the fault party. I had been introduced by a body repairer what Compass is. Compass rent me the car for one month without any hassle. Easy to use, reasonable and first-class customer service. They sent the car to my workplace and I dropped off the car to the body repairer once body repairer finished the repair. I used to very worry about the fee and charges as on that time they did not get back to me either they can access the fault party insurance or not. But overall, is a good experience with Compass.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Kat, thank you so much for taking the time to leave this review. We really appreciate your business. Please keep us in mind if you ever need us in the future.


Lisa Laing

Lisa LaingSydney Surrounds, NSW

First Class Customer Service

published

Customer service from start to finish of my hire car nothing but first class! I have been extremely impressed by the help and service Compass have provided, nothing was too much trouble. I would certainly be telling people about your company and the service you provided. Thank you so much.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Ana

AnaPerth

  • 16 reviews
  • 1 like

VERY DODGY COMPANY

published

Absolutely disgraceful behaviour it is all a scam where they give you the car and then they claim that the at fault party refuses to pay and want you to go to court to obtain the money. That is their problem, not yours they should secure payment beforehand!!! Elementary!!!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeAudi Q3
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Page 1 of 11

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members and Compass representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.