A very convenient service
I did not know that this service existed. The smash repairer advised me to use Compass. I first could not believe that such a service existed. Anyway I called Compass and provided all the required details. Gave the place, date and time of pick up of a temporary replacement vehicle, a KIA Sportage. Everything was timely performed by Compass, also the return at the smash repairer when my car was ready to be picked up. I was so happy that I did not have to cancel a number of doctors visits.
Thank you guys at Compass, keep on doing a good job.
Very helpful, answered all our questions, went over and above for us. Easy pick up and return, super convenient. Can not fault them. Car was very comfortable as well, pleasure to drive.
Second Time Around - Amazing
This is the second time we have needed Compass. The second time was more complex with the other driver uninsured, however undeterred the team went above and beyond to get me into a loan vehicle . I spoke with many people in Compass and communication was regular clear and correct at all times . Thank you to the great team .
Absolutely do not recommend
Compass is crap guys. Do not spend you time on them. I had an accident and I did not get a hire car because the other party does not have insurance. Though I was not a fault still I would not get a hire car and they apologized. Absolutely do not recommend!!
excellent service from start to finish. The vehicle was a comparable vehicle to what I had. Compass arranged delivery to the repair shop and the whole process was very smooth and easy.
Compass helped us out
I was involved in an MVA that was not my fault. I did not have comprehensive car insurance.i completed the online application with compass and received a vehicle the next business day. The car was in my persession for over three weeks.no outlay no cost to me. I was very pleased with the level of service from compass.
Wish I knew them earlier
I was not at fault several times and this was the 1st time I used Compass. Similar type of car was provided with clear instructions. Charges for toll usage plus admin fee were reasonable. Happy with the service!
Super impressed with Compass and the service I received.
I was recently involved in a car accident where I was not at fault and I was put onto Compass by a friend that works for All Car Towing. I initially spoke to Jordan who could not have been more helpful with submitting my claim and explaining the process to me. The next day after I had picked up the vehicle (Michelle at the depot kindly arranged an Uber to get me to Mulgrave) Julian contacted me to say that the at fault driver was claiming that I was the one in the wrong. He was driving a removal truck and had hit the front left hand panel of...car my whilst trying to overtake me, sending me off the road. I was travelling in the right hand lane of the freeway and he was trying to speed in between myself and the vehicle that I was about to overtake in the left hand lane. Clearly there was not enough room and this is how he hit me. Given that he was driving his bosses vehicle I can only assume that he was telling his boss that I hit him from behind as he didn’t want his boss to know that he was driving recklessly. I was distraught when I spoke to Julian and once again he could not have been more sympathetic and understanding as I vented my frustration at the situation. He said that if I contacted my insurance company to see if I had hire cars as part of my policy that he should still be able to help me. But after speaking to my insurance company I was informed that I didn’t have that cover on my policy. I called Compass back and spoke with Jordan again. He was very supportive and understanding and asked that I send him photos of the damage to my car. He said that he would pass it on to his Team Leader as he didn’t feel comfortable taking the vehicle away from me when it was obvious that I was not at fault. I did this and the next day Julian called me back to say that the Team Leader had approved for me to keep the vehicle. Needless to say I was very grateful!! Now that my car has been repaired and the Compass vehicle has been returned (I loved that it was picked up and I didn’t have to take it back to Mulgrave) I would like to send a very big thank you to Compass. Julian and Jordan are a credit to the claims team and I would be happy to have them working for me. Michelle at the depot was helpful and thorough and I even though I don’t know the Team Leaders name that approved my claim after Jordan passed the information onto them, I’m very grateful to them. They could see the situation that I was in and assisted using common sense instead of just saying no when the other driver tried to deny liability. All in all I am super impressed with Compass and the service that I received. I will be recommending your services to any family, friends or colleagues that may need you. Thank you for providing such a great service.
My motorcycle was rear ended while I was sitting at a red light, so not at fault.
Repairs being covered by at faults insurance provider.
Compass organised a replacement bike for me in no time while my motorcycle was in for repairs.
Bike provided was in A1 condition and perfect for my daily commute.
Pretty easy process I thought!!
This was a very pleasent experience during a stressful time. I cannot fault Compass really great customer service, nothing was a problem, quick and efficient service, friendly staff, clean and fuel efficent vehicle.
COULD NOT FAULT SERVICE
I can not fault the dealings with Compass everything was easy and clearly outlined.
Thank you very much for such a smooth sailing at a stressful time, great customer service and after service contact was A1
The reviewer stated that an incentive was offered for this review
Quality service and vehicles.
Friendly, helpful, efficient and first class stress-free quality service. Thank you. Every aspect of the service was hassle free. Compass delivered 100% on every detail of the service and product provided.
great customer service
Awesome customer service. Very helpful staff, effective communication. Vehicle was very neat and clean. I used this car for few days and good thing was I didn’t have to pick up or drop off. Thanks guys for make it really simple and easy. 5 stars service...
The reviewer stated that an incentive was offered for this review
Surprised how good the service was!
Compass were surprisingly helpful, punctual, and pretty much excellent in every respect. I expected to at least have to do some of my own running around, but the Compass team sorted everything out from their end. Won't hesitate to use again if the need arises.
Very easy to deal with from the guys in the office to the local guys in Townsville. All super friendly and nothing was too much trouble with everything done when it was meant to be. Would highly recommend based on our experience.
Excellent service on all fronts!
I was pleasantly surprised from the moment I contacted them unto the moment, receiving their email of " case closed" after I had handed back their car. Everything was explained professionally, promptly and acted with the same manner! Happy and highly recommend ! Five stars on all fronts!
Very efficient and clear communications. No fuss and perfect when inconvenienced by others. Delivered straight to the repair shop and asked for the most suitable option for me. very happy indeed
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