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Compass

Compass

4.6 from 247 reviews · View Statistics

Reviews

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Shona

ShonaSouth East Queensland, QLD

Disgusting service

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
See all answers
2 comments
Compass
Z. KeithCompass
Shona
Shona
Chrystal L.

Chrystal L.North Queensland, QLD

Lifeline Angels

published

I wanted to give these guys a much deserving praise. Communicating with me the whole way through my 2.5 month ordeal. The team are very approachable and understanding with such a vibrant attitude that makes the transaction that much easier. I am very grateful and blessed Compass were involved as I would have been without a vehicle for such a long period and it is all at the at fault drivers insurance expense. It made getting through the Xmas period, school runs, getting to my full time job and helping the running and operation of the hubby's business a breeze and business as usual.
Thank you again with the warmest regards for the Townsville Team. ☺

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHolden Equinox EQ
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass
christopherparsons

christopherparsonsMetropolitan Adelaide, SA

Life after accident made easy

published

Great easy to obtain vehicle, pick up at repairer made life easy.
Other party is responsible for payment.
Yes as I asked for.
Personal use and yes exactly what I needed to continue.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Christopher, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.”

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jeff

jeffHunter Region, NSW

  • 3 reviews
  • 2 likes

Great service

published

Great service very efficient and the process was easy would not hesitate to refer others they went above and beyond to have a vehicle for us on the same day

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review

Gilbert S.

Gilbert S.Greater Melbourne (Metropolitan), VIC

Perfect Service

published

Waoo! I never knew this kind of service is available. You guys took all the hassles away from. From having to take public transport to and from work, to taking the kids to school. All covered. Thank you so much.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

Hi Gilbert, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.

Great service

published

Best customer service I have ever. Three time I hired car from them I was so happy. I would request everyone to go them and hire car from them.I am very happy with their service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

hi MD Shahidul, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.

The reviewer stated that an incentive was offered for this review

Highly Recommend Compass!!

published

The company provided very good service and approved my application even before obtaining the fault party’s insurance claim details. The fault party refused to lodge his claim straight away and it took a bit of effort from myself and the recovery team to confirm the fault party’s insurance policy with his insurance company especially it was an exclusively online insurance company without a call centre open to public. I have a very nice and clean replacement car delivered to my door on the same day of application and used it till the receipt of settlement payment from my insurance company.

Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

I had an accident they gave me a hire car until they realised they couldn't be paid

published

Someone ran into the back of my car. I was given a car until they realised they couldn't make money out of me and when the person who caused the accident would not provide their insurance details I was left without a car to drive at all while my car is now unroadworthy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
See all answers
2 comments
Compass
Z. KeithCompass
Orestes R.
Orestes R.

Righto, so when it's too difficult you just walk away and lose money... Makes sense... Meanwhile I am just about done with negotiating this out and your company will not be getting a cent.

Lynda V.

Lynda V.

  • 3 reviews

Hassle free

published

Great customer service.Provided me with a car immediately after an accident.As the accident was in Wollongong and I live in Sydney ,it solved the problem of how to get home.The hirecar was near new and all paperwork hasslefree.It was easy to return the car in sydney where my own vehicle was repaired

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Cerato
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass
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Christopher S.

Christopher S.Perth, WA

  • 2 reviews

Would definitely recommend

published

Compass customer service was excellent. Car was provided quickly after a car accident and the car they have provided to me was great. Very nice and clean. No hassle on processing the paperworks.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

Hello and thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

K C Mitchell

K C MitchellQueensland

  • 2 reviews
  • 1 like

Perfect solution to a stressful event

published

Customer Service was excellent. Certainly lowered the stress level after a car accident. Would recommend to all. Very easy to arrange and the hire vehicle met my needs. A big Thank You.

Incentivised ReviewNo
1 comment
Compass
Z. KeithCompass

Hello and thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Compass part of my life...

published

Compass is a perfect company, I was for a month with and so incredible experience. Costumer service was sensational and the car provided was a perfect match with my requirements. I don't expect to take them anymore but definitely I recommend the greatest support and help. Seriously, you are going to get an amazing experience with Compass if you need them in your future.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked VehicleNo, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review

Jarrod F

Jarrod FMetropolitan Adelaide, SA

Can't recommend enough!

published

Unfortunatley I have had to use Compass twice, but each time they have made the drama so much easier. Clean, quality car delivered to my home on the same day, communication is clear and staff very professional and easy to deal with. I have no hesitation recommending Compass

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Carnival
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass
Doreen F.

Doreen F.Greater Melbourne (Metropolitan), VIC

Highly recommended easy to deal I’m very impressed thank you

published

Highly recommended easy to deal I’m very impressed thank you Compass are the service was seamless after having a accident i was pretty angry Compass provided me a car same day

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeLand Rover Discovery
Received Booked VehicleNo, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

Hi Doreen, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

truly first class

published

Compass was nothing but first class the service was seamless after having a accident i was pretty angry Compass quickly changed all that got a mint car and left happy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Sportage
Received Booked VehicleNo, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass
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SJB

SJBGreater Melbourne (Outer), VIC

Great service

published

Company was very easy to deal with and all my requirements met, the car I received was great, would certainly recommend Compass, made the ordeal of my car being damaged a little easier

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

SJB, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

A great service. Convenient and very helpful

published

Great customer service. Provided all information needed. Quick & efficient. Couldn’t have been more helpful. Eased the financial burden of our vehicle loss. The vehicle was perfect for what it was needed for.

Incentivised ReviewNo
1 comment
Compass
Z. KeithCompass

Hi Rochelle, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Michelle

MichelleGreater Melbourne (Outer), VIC

Great service

published

Compass were very easy to deal with and very helpful. Everything was contactless and easy. Would definitely recommend them. I received a very comparable car to my own car. It was a very easy transaction.

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Sportage
Received Booked VehicleNo, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass
Lee

LeeMetropolitan Adelaide, SA

Great friendly service

published

Clearly spoken and polite
Friendly and understanding
Vehicle was of great quality and met my expectations greatly
Very patient considering this was my first time dealing with loan cars
Would recommend to friends and family

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

Excellent Customer Service

published

Every conversation I had with a Compass representative was fantastic. Highly professional and organised process is very refreshing and a service I will recommend to others. Well done Compass. Cheers

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeAudi Q5
Received Booked VehicleYes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Dave, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

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