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Compass
4.6 from 219 reviews

Reviews

4.6

219 reviews
5
(179)
4
(24)
3
(1)
2
(1)
1
(14)
  • Value for Money
    4.5 (36)
  • Transparency
    4.6 (27)
  • Customer Service
    4.6 (42)
  • Booking Process
    4.8 (34)
  • Vehicle Condition
    4.6 (34)
  • Received Booked Vehicle
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Hans

HansSouth East Queensland, QLD

A very convenient service

published

I did not know that this service existed. The smash repairer advised me to use Compass. I first could not believe that such a service existed. Anyway I called Compass and provided all the required details. Gave the place, date and time of pick up of a temporary replacement vehicle, a KIA Sportage. Everything was timely performed by Compass, also the return at the smash repairer when my car was ready to be picked up. I was so happy that I did not have to cancel a number of doctors visits.
Thank you guys at Compass, keep on doing a good job.
Hans

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Excellent service

published

Very helpful, answered all our questions, went over and above for us. Easy pick up and return, super convenient. Can not fault them. Car was very comfortable as well, pleasure to drive.

Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMazda CX-5
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Klara, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Beth Freeman-Gray

Beth Freeman-GrayMetropolitan Adelaide, SA

Second Time Around - Amazing

published

This is the second time we have needed Compass. The second time was more complex with the other driver uninsured, however undeterred the team went above and beyond to get me into a loan vehicle . I spoke with many people in Compass and communication was regular clear and correct at all times . Thank you to the great team .

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeLand Rover Range Rover
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
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Fiona F

Fiona FGreater Melbourne (Outer), VIC

Excellent service

published

Great communication, delivered and picked up the car. They were very flexible and extended as required. The vehicle was clean and in good condition. I will certainly recommend to friends and family.

1 comment
Compass
Z. KeithCompass
Jamez

JamezSydney, Australia

  • 2 reviews

good job

published

Excellent service from start to finish. The vehicle was newer model to the vehicle I had. Compass arranged delivery to my home address and the whole process was very smooth and easy.

Transparency
Customer Service
Value for Money
1 comment
Compass
Z. KeithCompass

Hi James, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Ozzybene

OzzybeneMelbourne

  • 13 reviews

Absolutely do not recommend

published

Compass is crap guys. Do not spend you time on them. I had an accident and I did not get a hire car because the other party does not have insurance. Though I was not a fault still I would not get a hire car and they apologized. Absolutely do not recommend!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
See all answers
1 comment
Compass
Z. KeithCompass
Joannelm

JoannelmAU

  • 3 reviews

excellent service

published

excellent service from start to finish. The vehicle was a comparable vehicle to what I had. Compass arranged delivery to the repair shop and the whole process was very smooth and easy.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
Dug

DugHunter Region, NSW

Compass helped us out

published

I was involved in an MVA that was not my fault. I did not have comprehensive car insurance.i completed the online application with compass and received a vehicle the next business day. The car was in my persession for over three weeks.no outlay no cost to me. I was very pleased with the level of service from compass.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Rio
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
Hugh N

Hugh NVictoria

  • 3 reviews

Wish I knew them earlier

published

I was not at fault several times and this was the 1st time I used Compass. Similar type of car was provided with clear instructions. Charges for toll usage plus admin fee were reasonable. Happy with the service!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Outlander
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Hi Hugh, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Car Hire Services

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Debra Martin

Debra MartinGreater Melbourne (Outer), VIC

Super impressed with Compass and the service I received.

published
Transparency
Customer Service
Received Booked Vehicle Yes
1 comment
Compass
Z. KeithCompass
Patto

PattoGreater Melbourne (Inner), VIC

  • 7 reviews

Brilliant service

published

My motorcycle was rear ended while I was sitting at a red light, so not at fault.
Repairs being covered by at faults insurance provider.
Compass organised a replacement bike for me in no time while my motorcycle was in for repairs.
Bike provided was in A1 condition and perfect for my daily commute.
Pretty easy process I thought!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Great Service.

published

This was a very pleasent experience during a stressful time. I cannot fault Compass really great customer service, nothing was a problem, quick and efficient service, friendly staff, clean and fuel efficent vehicle.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

Sharon

Sharon

  • 2 reviews

COULD NOT FAULT SERVICE

published

I can not fault the dealings with Compass everything was easy and clearly outlined.
Thank you very much for such a smooth sailing at a stressful time, great customer service and after service contact was A1

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Kona
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review

Adam

AdamSouth East Queensland, QLD

Quality service and vehicles.

published

Friendly, helpful, efficient and first class stress-free quality service. Thank you. Every aspect of the service was hassle free. Compass delivered 100% on every detail of the service and product provided.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeLand Rover Discovery Sport
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Adam, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future

minhas.minhas86

minhas.minhas86Greater Melbourne (Outer), VIC

great customer service

published

Awesome customer service. Very helpful staff, effective communication. Vehicle was very neat and clean. I used this car for few days and good thing was I didn’t have to pick up or drop off. Thanks guys for make it really simple and easy. 5 stars service...

Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass

The reviewer stated that an incentive was offered for this review

Car Hire Services

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Anthony Wood

Anthony WoodMetropolitan Adelaide, SA

  • 2 reviews

Surprised how good the service was!

published

Compass were surprisingly helpful, punctual, and pretty much excellent in every respect. I expected to at least have to do some of my own running around, but the Compass team sorted everything out from their end. Won't hesitate to use again if the need arises.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Compass
Z. KeithCompass
Mat A

Mat ANorth Queensland, QLD

Great Service

published

Very easy to deal with from the guys in the office to the local guys in Townsville. All super friendly and nothing was too much trouble with everything done when it was meant to be. Would highly recommend based on our experience.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Mat, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.”

Dr John Chandra

Dr John ChandraGreater Melbourne (Inner), VIC

Excellent service on all fronts!

published

I was pleasantly surprised from the moment I contacted them unto the moment, receiving their email of " case closed" after I had handed back their car. Everything was explained professionally, promptly and acted with the same manner! Happy and highly recommend ! Five stars on all fronts!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass
sandra

sandraIllawarra, NSW

needed car while i got a new one

published

the service was good .car was delived to me and picked up when ifinished with it .The car was in good condition i needed the car cause i was in a accident

1 comment
Compass
Z. KeithCompass

Sandra, thank you so much for taking the time to leave this review. We really appreciate your business. Please keep us in mind if you ever need us in the future.

Lincoln Amidy

Lincoln AmidyHunter Region, NSW

Amazing Service

published

Very efficient and clear communications. No fuss and perfect when inconvenienced by others. Delivered straight to the repair shop and asked for the most suitable option for me. very happy indeed

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Triton
Received Booked Vehicle Yes
See all answers
1 comment
Compass
Z. KeithCompass

Lincoln, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let keep us in mind if you ever need us in the future.

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