After an accident where I was not at fault, I had already put in a claim with my insurance company, but after several calls from their sales department was convinced to cancel my claim and put my claim through with them and they will take care of the entire process. The car was delivered promptly, however the next day i called to follow up on the claim number they were going to provide for the at fault drivers insurance company. They then told me they don't make a claim on my behalf and i would need to make a claim with the at fault drivers insurance company. They were very pushy and I would not recommend going with this company. Just go through your own insurance.
Within a few days of having a car accident I was immediately replaced with a similar car to drive to work until I had a resolution of what will happen to mine. The service was efficient quick professional and lovely to have in a short amount of time. Absolutely amazing can not fault them with anything recconend them 110%
The service was great, punctual and very friendly staffs.... the vehicle is very clean & perfect for what I need for everyday work... I just want to say thank you to all the staffs of Compass Company
Within hours of a no fault accident Compass arranged the perfect replacement vehicle. Friendly, reassuring and helpful. Outstanding service Compass. I have recommended this service to friends and family. My life didn’t stop because of the accident, I could meet my volunteer commitment which is important to me.
Replacement car after accident
Customer service was good; bond payment of $1 taken and communicated; correct vehicle was received; vehicle was adequate as a replacement for my damaged car; compass asked for a copy of my rego and QLD does not do copies everything is online - you might want to note this
Unfortunately we had a car accident on New Years Day. We were stationary and another vehicle ran into us. Totally not our fault. Our repairer connected us to Compass. They delivered a replacement vehicle - an Mercedes to match our vehicle - the same day. We were able to return it to our repairer when our car was ready. An excellent and efficient service.
So appreciative and happy they could assist when our vehicle was written off. They were profesional prompt and very helpful. We would happily recommend COMPASS to friends and Family. Thank you :)
cant fault this company
Amazing service from my very 1st phone call, all the way through to the end. The Rav 4 that was delivered to me was a pleasure to drive and very clean, suited my needs perfectly. Have spread the word about Compass via social media as i didnt even know Compass existed and want everyone to know about this fantastic friendly, and helpful service . Thanks for making a really crappy experience ( my car accident ) easier to deal with !
Very fast service. Was contacted by the company within an hour of having a car accident and my new/replacement car arrived the next morning. Car that was given to me was similar in size and style to my car that was damaged.
When I called them to say I didn't need the car any longer they were very efficient and picked it up from my house within an hour of me contacting them.
Only complaint is that when emailing staff, it sometimes took a few days for them to reply.
Excellent customer service! All staff involved in my case went over and beyond. My replacement vehicle was perfect! Will always highly recommend Compass! Keep up the great work guys! Xx
Excellent Team in Perth
Personal use. Beautifully clean late model Toyota corolla. Suited my needs perfectly and a pleasure to drive. Perth staff were courteous & efficient. Sign up was simple and the young lady explained all paperwork to me
The customer service was perfect!! They ensure to keep you updated in terms of getting the car and do not hassle you to return the car. Very happy with the service!
Excellent service and price of mind
Dealing with Compass during a stressful time was reassuring. They took care of everything and gave us peice of mind. The vehicle we received was more than expected. We would Highly recommend them
Anne Marie Daly
great service from compass
customer service excellent could not fault the staff
all the financials were dealt with no problem
vehicle was great it was clean well looked after and no problem driving it
vehicle was used for work and was great
Alvaro De Abreu
Good and fast response and reliable. Very happy with their service
Customer service was great. The vehicle was as we were expecting it. Vehicle as used whilst our vehicle as getting repaired. I wold recommend Compass to my family & friends. Happy with service
very caring and very polite and punctual with delivery would be happy to recommend them to any one that needed help when needing a car after an accident as a replacement to continue their every day travel and work
Good and fast customer service
Good and fast response. I got the car on the same day which is very important as I need to Commute to and from work. Yes it did
Yes everything was easy . Great customer service , great car , and used for travelling to and from work
Compass provided me with a replacement car asap and delivered it nice and clean with petrol and in great working order. Very friendly delivery man and they represented me with my claims, so I didn't need to worry about that side of things also. The only thing was, when I was to call to return the vehicle I couldn't get through on the collection line, so I had to go through a different line on the phone, that's all!! Once I got through, they came and retrieve the car asap and I was very happy with their service. They just took all my worries away after the accident!! Thankyou
Friendly and efficient
Compass were very pleasant and easy to deal with, as well as understanding of my frustrating situation. They listened to my needs, responded promptly to my emails and provided a hire car that was very similar to my own car. Delivery happened as planned and the car has been great to drive so far.
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