Unfortunately we had a car accident on New Years Day. We were stationary and another vehicle ran into us. Totally not our fault. Our repairer connected us to Compass. They delivered a replacement vehicle - an Mercedes to match our vehicle - the same day. We were able to return it to our repairer when our car was ready. An excellent and efficient service.
So appreciative and happy they could assist when our vehicle was written off. They were profesional prompt and very helpful. We would happily recommend COMPASS to friends and Family. Thank you :)
cant fault this company
Amazing service from my very 1st phone call, all the way through to the end. The Rav 4 that was delivered to me was a pleasure to drive and very clean, suited my needs perfectly. Have spread the word about Compass via social media as i didnt even know Compass existed and want everyone to know about this fantastic friendly, and helpful service . Thanks for making a really crappy experience ( my car accident ) easier to deal with !
Very fast service. Was contacted by the company within an hour of having a car accident and my new/replacement car arrived the next morning. Car that was given to me was similar in size and style to my car that was damaged.
When I called them to say I didn't need the car any longer they were very efficient and picked it up from my house within an hour of me contacting them.
Only complaint is that when emailing staff, it sometimes took a few days for them to reply.
Excellent customer service! All staff involved in my case went over and beyond. My replacement vehicle was perfect! Will always highly recommend Compass! Keep up the great work guys! Xx
Excellent Team in Perth
Personal use. Beautifully clean late model Toyota corolla. Suited my needs perfectly and a pleasure to drive. Perth staff were courteous & efficient. Sign up was simple and the young lady explained all paperwork to me
The customer service was perfect!! They ensure to keep you updated in terms of getting the car and do not hassle you to return the car. Very happy with the service!
Excellent service and price of mind
Dealing with Compass during a stressful time was reassuring. They took care of everything and gave us peice of mind. The vehicle we received was more than expected. We would Highly recommend them
Anne Marie Daly
great service from compass
customer service excellent could not fault the staff
all the financials were dealt with no problem
vehicle was great it was clean well looked after and no problem driving it
vehicle was used for work and was great
Alvaro De Abreu
Good and fast response and reliable. Very happy with their service
Customer service was great. The vehicle was as we were expecting it. Vehicle as used whilst our vehicle as getting repaired. I wold recommend Compass to my family & friends. Happy with service
very caring and very polite and punctual with delivery would be happy to recommend them to any one that needed help when needing a car after an accident as a replacement to continue their every day travel and work
Good and fast customer service
Good and fast response. I got the car on the same day which is very important as I need to Commute to and from work. Yes it did
Yes everything was easy . Great customer service , great car , and used for travelling to and from work
Compass provided me with a replacement car asap and delivered it nice and clean with petrol and in great working order. Very friendly delivery man and they represented me with my claims, so I didn't need to worry about that side of things also. The only thing was, when I was to call to return the vehicle I couldn't get through on the collection line, so I had to go through a different line on the phone, that's all!! Once I got through, they came and retrieve the car asap and I was very happy with their service. They just took all my worries away after the accident!! Thankyou
Friendly and efficient
Compass were very pleasant and easy to deal with, as well as understanding of my frustrating situation. They listened to my needs, responded promptly to my emails and provided a hire car that was very similar to my own car. Delivery happened as planned and the car has been great to drive so far.
easy and efficient
Compass delivered a fabulous service in such a stressful time. All the staff were friendly, efficient and easy to deal with. The replacement car provided was on par with my damaged vehicle and it was easy to pick up and drop off. Thank you for your services :)
Excellent customer service- from the car pick up to the drop off. I was given a great replacement car similar to mine. I would definitely use Compass again. Highly recommended!
Replacement car was dropped off to my home where paperwork was taken care of quickly and easily. Had the use of a car similar to my own for a month, then just had to drop it into the repairer when my own car was ready for pick-up. Quick, easy, no fuss. Would recommend to anyone who is in the unfortunate situation of being run into!
Great service, easy as 123.
Service was great. They delivered the rental car to my repairer, handover was all pretty easy, then I dropped the rental car off at my repairer once my car was repaired & ready to go.
Thank you for the good service!!!
From our car being damaged then the referral to Compass, this made our life a lot easier.
drop our car off to drive away with the compass car for the time of repair
the replacement car we wanted to keep, it was that good!!
thank you guys recommend you every time.
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