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Reviews

4.8

1,514 reviews
5
(1,411)
4
(50)
3
(5)
2
(7)
1
(41)
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tnwls9502

tnwls9502Sydney, NSW

Took my money without my consent

published
1 comment
Right2Drive
Joshua B.Right2Drive
Gini

GiniSydney Surrounds, NSW

breach of privacy

published

Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.

Transparency
Customer Service
1 comment
Right2Drive
Joshua B.Right2Drive

Very professional and easy to deal with

published

Made me less stressed about accident and dealing with all that messy job about repairs. Staff was very helpful, replacement car was almost new and similar to mine, so, like I already said, very professional

1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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lets a.

lets a.Sydney, NSW

  • 4 reviews
  • 1 like

Applied online in the morning car in my driveway same afternoon

published

Recommend by a friend as i was in an accident (not at fault).
I was abit iffy about it at first but gave R2D a go and WOW was it easy submitted an application online in the morning and got a phone by noon and the replacement vehicle was in my driveway that afternoon
Very easy and friendly to deal with highly recommended!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Joao T.

Joao T.Illawarra, NSW

Very Helpfull, easy to deal with

published

Was delivered a perfectly equipped vehicle for my needs. Other places wanted me to lower my expectations and take second best. Right to Drive had no problem meeting and exceeding my needs.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiAce
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive

They made everything so easy. Great car

published

After being in an accident, I found Right2drive so easy and helpful to deal with. The customer service was amazing. I would highly recommend them. I had a great car to drive around in and look for another car.

Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive
Natasha

Natasha

  • 2 reviews

Outstanding Service! Highly recommended.

published

I was referred to Right to Drive by my repairer and I was very impressed with the service. From start to finish the whole process was professionally handled and entirely effortless on my part. The meeting and handover was perfect and the vehicle was new and clean. Staff were very friendly and happy to answer any and all questions that I had. Although I hope to never find myself in a situation where I would have to get a replacement vehicle again, if I do you can bet that Right2Drive will be my first choice. I will be referring them to friends and family for sure!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
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1 comment
Right2Drive
Joshua B.Right2Drive
Renato

RenatoSydney, NSW

Refreshing to know (and experience) there are ethical companies out there exclusively set up to assist consumers.

published

Can not fault the service received as it was perfectly catered with my specific needs in mind. Out of a bad situation it turned out to be for me the best experiences of 2020, by far. Thank you right2drive. Be assured I’ll sing your praises for years to come.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeInfiniti Q50
Received Booked Vehicle No, I received a better vehicle
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1 comment
Right2Drive
Joshua B.Right2Drive

Absolutely outstanding, can’t recommend them highly enough!!!

published

A HUGE thank you to the team from “Right2Drive”. I submitted my request on the night my accident occurred, the following morning I received a phone call to orchestrate the delivery of my hire car. Everyone I liaised with was courteous, understanding, and extremely helpful and accommodating. Thank you for making such an overwhelming experience completely hassle-free, and took one major concern off my mind. I cannot recommend this company highly enough. My family, friends, co-workers, and even customer’s have all been told about how phenomenal your company is. Thank you so so so much from a VERY satisfied customer.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
Received Booked Vehicle No, I received a better vehicle
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1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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Benjamin Smith

Benjamin SmithSouth East Queensland, QLD

Literally saved my A**!

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Super easy, good communication, and great rental car provided.

published

Super easy. They organised everything and had a car ready for me on time at the site and then again to pick up. Continued good communication. Great well kept car provided - it was almost brand new. Would use again!

Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Optima
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1 comment
Right2Drive
Joshua B.Right2Drive

Very reliable !! Perfect

published

I was given a courtesy car while mine was in the repair shop, they come on time very professional and fluid communication, it is very comforting to find exactly what are you looking for when you need it. Alejandra

Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive
kerrie

kerrieSydney, NSW

  • 2 reviews
  • 1 like

Amazing business

published

From start to finish of the hire time all staff were exceptional in service, communication and professionalism.
Thank goodness for Right to Drive. A sad time when my car was written off on my way home. The distress of receiving next to nothing as a payout was terrible, but RTD made the loan car part stress free

Transparency
Customer Service
Vehicle Condition
Vehicle TypeMitsubishi Triton
Received Booked Vehicle Yes
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1 comment
Right2Drive
Joshua B.Right2Drive

The whole process was quick and easy. It takes some of the pain away from going through a motor accident process.

published

Being the recipient of someone else's transgression, applying on line and the personal service is a nice relief at a frustrating time. With the vehicle delivered to the repair shop takes a huge lift off your shoulders.
Great stuff thank you.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

This was perfect.

published

The vehicle I received was a courtesy car while my car was being repaired in the workshop after a accident. Thank you very much for your services very much appreciated.
Regards Marie Ellis

Transparency
Customer Service
Value for Money
Vehicle Condition
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1 comment
Right2Drive
Joshua B.Right2Drive
Car Hire Services

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Robert Sharratt

Robert SharrattSydney Surrounds, NSW

Absolute pleasure dealing with R2D

published

Brilliant service there was no payment necessary as it was a no fault accident. The vehicle provided was very clean and more than adequate for my needs. I would have no hesitation in recommending R2D

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sportage
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Tress

TressMetropolitan Adelaide, SA

  • 2 reviews

This was a great service, very easy to deal with.

published

Was a quick response time, very competitive, great service. They came to meet me at the crash repairers, the customer service was fantastic.
Car I had to use was great, nice and clean.
I would use again without hesitation.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sorento
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Linda

LindaSydney, NSW

Great from start to finish

published

Awesome for not at fault drivers. Car delivered and collected at repairers. love the replacement vehicle, Clean and tidy, as close as possible to your own car.
Friendly, professional and courteous staff. Highly recommended.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Great service exceeds all expectations above and beyond.

published

The perfect solution for no fault drivers. I received a replacement car better than my own car delivered to my door. Hassle free, very pleasing and easy to deal with. Website is very easy to use. recommend enough. 11 out of 10 customer service

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Thanks for your terrific review! So happy we were able to help you and take some hassle out of the car accident. If you would like to stay in touch and help spread the word about Right2Drive, you can find us on Facebook.

Kind Regards, Josh

AWESOME

published

I have used right to drive several times now. I can not speak highly enough of them. I have spent many years in customer service roles. The crew at right2drive are rare, rare to see this level of service now.

If only more businesses could be like them, what a world we would live in.

1 comment
Right2Drive
Joshua B.Right2Drive
Page 1 of 76

Questions & Answers

John C.

John C.asked

Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.

2 answers
Christina
Christina

It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!

Right2Drive
Joshua B.Right2Drive

Hi John,

Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to customercare@right2drive.com.au so I can have someone look into your file and then come back to you with a response?

Kind Regards, Josh

Doreen S.

Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Joshua B.Right2Drive

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au

Kind Regards, Josh

Andrew

Andrewasked

After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Joshua B.Right2Drive

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh

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