Reviewer Photos & Videos
So grateful for Right2Drive.
I depend on a reliable car to be able to fill my work commitments -
Right2Drive allowed me to do that.
I had never had an accident so Right2Drive were a great help to keep me mobile.
So prompt and easy to deal with
This was a great experience very well handled and super prompt. The vehicle was not what we expected but it was fine and very useful at the time. Well done guys.
Fantastic from start to finish
The service from a communication view from Albion Park was exceptional, the prompness and deliverey of the car was great. I was and am very impressed with the whole experience my needs were met and i couldnt havd asked for better from start to finish, thankyou
Quick, efficient and reliable, Excellent service!
Our experience with Right2Drive was easy and efficient. We received a reliable vehicle and the customer service was terrific. We were able to continue carrying out our daily activities without any disruption or hesitation. The service was terrific, the car was delivered to a place of our choice and drop off was just as easy. This was a first time for us and after experiencing an accident where we weren't at fault, their service was reassuring and reliable. Fantastic experience and grateful for the recommendation from our repairer.
A hassle-free way to get a loan car while our car was being repaired. Even allowed us to drop the loan car back to the repairer so we didn't need to get from their office to the repairer's without a car. As the not at fault party, this made the inconvenience of not having our car for the 5 weeks it took to repair totally easy.
Fantastic service - Amazing to deal with.
After the wife was rear ended, the insurance company only allowed two weeks for a hire car, wanted a $500 bond and an extra $10/day as the hire company was over their $100/day limit and we had to pick and drop it off too, around 20km away.
Right2Drive took our details and had a car to us within an hour, on a Friday afternoon to boot!! No payment, no hassles, no problems.
FANTASTIC customer service, quick drop off and organised pickup. Kept in touch every week, Good, clean car, even more up spec than the wife's actual car that was written off. .
Could not recommend these guys better, already sent a friend to them and will tell everyone! Thanks R2D, you made a little part of a bad situation so much better.
Found out about this service through my vehicle repairer. As I was not at fault in the vehicle accident Right2Drive facilitated a hire car for me delivered to vehicle repairer and dropped off there when my vehicle was ready to collect. Excellent customer service and answered all my questions without hesitation. Extremely happy to recommend to others. Vehicle supplied was equivalent to my vehicle being repaired. Will absolutely use again if required.
Its a first time for me with Right to Drive . I get more tat my expect. I get the car same day I want and its been delivered @ my house . I am so happy with all their service and highly reccomonded and thank you very much for your service
The reviewer stated that an incentive was offered for this review
This company is a life saver in the country
If your in the right in an accident, these guys are for you. Fast, reliable service, similar car to what you have and the bonus is they bring it to you, even in the country for no charge to you. Life savers!
Made life easy while our car was being fixed.
The hire car was delivered at the time arranged. Simple check of paperwork and my wife was on her way. A slight delay in getting our car repaired didnt cause a problem as we had a Right 2 Drive vehicle.
Right2Drive's staff were very helpful.
I received a car the same day I made my initial enquiry from a not at fault accident. The car was clean and drove well - it got me out of a bind as I'm a shift worker and couldn't get public transport to work at my early start time. Would definitely use them again.
Helpful and great service
I was given a car from Right2Drive immediately after my car accident (not my fault). The car was larger than I liked, but it was clean and smooth to drive. A rep came out to my house to go through paperwork; he was knowledgeable and friendly and answered all my questions. The case officer assigned to me was really supportive and understanding and didn't constantly bug me for updates. When I was ready to return the car, they accommodated my return/pick-up location (my workplace, not home) which I appreciated, as that allowed me to get to work in the morning as normal. I had a good experience with Right2Drive.
Disorganised and more hassle than its worth
Got spam called by Right 2 Drive as soon as I submitted my claim as they are affiliated with my chosen repairer. I thought I might as well get a hire car if there was no charge. Note they were calling from a mobile & I organised the hire car 2 weeks from the accident to allow for dispute.
Didn't get a choice of vehicle and although the car was clean it had mechanical issues within the 3 day period. I was late to work because it wasn't starting and needed to be jump started. Lights were on auto function so couldn't have been left on. The car co...ntinued to sputter when being turned on the rest of the time I had it. After I picked up the car and they continued to call me asking questions about my accident, requested photos of my damaged car & the accident and said they had been talking with the 3rd party & made it seem like they were doing their own investigation. These calls occurred 3 times and got quite irritating as I had no idea if it was them calling or someone else I was expecting to call. After 3 days got a call from Right 2 Drive telling me that they're coming to take the car back because the 3rd party doesn't want to pay the invoice. There was nothing I could do despite my insurance company telling me they have had no interaction with Right 2 Drive and that they had already determined me to not be at fault immediately after my claim (received in writing). If you run a company that can give a car and take it back don't bother running it. Absolutely a waste of my time.
What great service.
R2D's service was outstanding and very professional, rang in arvo due to a 'Not at Fault accident and a car was at my door next day. So happy already had the bother of the accident, but had absolutely had no dramas with the service and speed in which R2D' gave me a loan vehicle to get to work daliy. Thanks R2D' Your service is second to none.
Customer service was quick, professional, and correct in all areas.
All paperwork and payments was easy.
Loan vehicle definitely exceeded anything I was expecting. It was as new, clean and beautiful to drive.
Yes it met all my work and travel needs.
I was extremely happy with the service Ireceived.
Customer service I could’nt fault. They promised to have a car delivered in a couple of hours to my home which they did. Vehicle was fueled and clean when it arrived. I was very happy that I was able to go ahead and do my shopping and visit my mum in a nursing home at Newstead on the weekend. Many thanks Right2Drive.
The reviewer stated that an incentive was offered for this review
So easy too “deal” with
Customer service was great
Bond and payment handled well yes
No vehicle was a smaller size but it worked I have pasts of my family visiting from Sweden and their trip too visit has been planed for 4 years so we’ve been driving down south touristing
Destresses the Impact of finding yourself without a car after being involved in a car accident. Huge relief
1st Rate service
Staff very helpful & prompt.
Great in a stressful situation
Didn't get a similar vehicle but it was just as effective. Mitsi ASX v BMW X5 M50d
Learning about the Company's existence took a while. Referrred by the panelbeater.
Quick, efficient and extremely friendly staff
I had never heard of Right2drive before, but when I got put onto their website, the time of submitting my application to them contacting me via phone was extremely quick. They had the car brought over to the coast from chch very quick.
Very friendly and obliging through the whole process.
Customer service is brilliant! The car was organised quickly and dropped off to me, Brodie was lovely and filling out the paperwork was quick and easy. Super happy with the whole experience, the Right2Drive team are far superior to all other companies. Will be recommending this company to everyone.
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Questions & Answers
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to email@example.com
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to firstname.lastname@example.org I will be able to look into the matter. Kind regards, Josh
I just submitted my review but didn't get time to upload any proof. What should I do?
Hi Judy, Thank you for submitting a review! We appreciate it. If you would like to upload proof you can add a comment underneath your review (which I have now commented on) but I think your review is certainly praise enough. Totally up to you :)
Kind Regards, Josh
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