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Took my money without my consent
Returned the car and the car had just run out of fuel but still had enough left to drive. Got contacted later saying that I need to pay for the fuel but totally was not aware that the car had to be returned with a full tank. If I knew I would have fueled up but no. Then later I saw that they took out more than $100 from my account without letting me know prior or sending me a proof of receipt. Even before I had the rental car I’ve never spent more than $100 on fuel even on a premium. They said that returning the car in the same condition means ...returning it with a full tank. Which I’ve never experienced before with other services, the company should have enough money to pay for fuel?! The lady who tried to deal with it was nice but got nothing out from it. Anyways absolutely disappointed with the service. More upset that I saw on my phone more than $100 coming out from them without letting me know.
breach of privacy
Watch out, had previously used right to drive and my details where kept on file. Right to drive then used my details and phone number to contact me about my son who had an accident. From what I have read about the privacy act, this is a clear breach of my privacy. I have not authorised this company to use my details for any other purpose other than the original claim.
Applied online in the morning car in my driveway same afternoon
Recommend by a friend as i was in an accident (not at fault).
I was abit iffy about it at first but gave R2D a go and WOW was it easy submitted an application online in the morning and got a phone by noon and the replacement vehicle was in my driveway that afternoon
Very easy and friendly to deal with highly recommended!!
Very Helpfull, easy to deal with
Was delivered a perfectly equipped vehicle for my needs. Other places wanted me to lower my expectations and take second best. Right to Drive had no problem meeting and exceeding my needs.
They made everything so easy. Great car
After being in an accident, I found Right2drive so easy and helpful to deal with. The customer service was amazing. I would highly recommend them. I had a great car to drive around in and look for another car.
Outstanding Service! Highly recommended.
I was referred to Right to Drive by my repairer and I was very impressed with the service. From start to finish the whole process was professionally handled and entirely effortless on my part. The meeting and handover was perfect and the vehicle was new and clean. Staff were very friendly and happy to answer any and all questions that I had. Although I hope to never find myself in a situation where I would have to get a replacement vehicle again, if I do you can bet that Right2Drive will be my first choice. I will be referring them to friends and family for sure!
Refreshing to know (and experience) there are ethical companies out there exclusively set up to assist consumers.
Can not fault the service received as it was perfectly catered with my specific needs in mind. Out of a bad situation it turned out to be for me the best experiences of 2020, by far. Thank you right2drive. Be assured I’ll sing your praises for years to come.
Absolutely outstanding, can’t recommend them highly enough!!!
A HUGE thank you to the team from “Right2Drive”. I submitted my request on the night my accident occurred, the following morning I received a phone call to orchestrate the delivery of my hire car. Everyone I liaised with was courteous, understanding, and extremely helpful and accommodating. Thank you for making such an overwhelming experience completely hassle-free, and took one major concern off my mind. I cannot recommend this company highly enough. My family, friends, co-workers, and even customer’s have all been told about how phenomenal your company is. Thank you so so so much from a VERY satisfied customer.
Literally saved my A**!
After I got rear ended and my only car got written off, my insurance company wouldn’t provide me with a rental car.
I searched my options and came across a few different not at fault car rental companies.
Right to drive not just was the first company who actually got back to me but they got back to me Straight away and also delivered a car to my door that same day.
Of the 3 other companies I contacted one got back to me days later and the other two never replied to my inquiry.
When Right to drive got in contact with me the process was really ea...
Super easy, good communication, and great rental car provided.
Super easy. They organised everything and had a car ready for me on time at the site and then again to pick up. Continued good communication. Great well kept car provided - it was almost brand new. Would use again!
Very reliable !! Perfect
I was given a courtesy car while mine was in the repair shop, they come on time very professional and fluid communication, it is very comforting to find exactly what are you looking for when you need it. Alejandra
From start to finish of the hire time all staff were exceptional in service, communication and professionalism.
Thank goodness for Right to Drive. A sad time when my car was written off on my way home. The distress of receiving next to nothing as a payout was terrible, but RTD made the loan car part stress free
The whole process was quick and easy. It takes some of the pain away from going through a motor accident process.
Being the recipient of someone else's transgression, applying on line and the personal service is a nice relief at a frustrating time. With the vehicle delivered to the repair shop takes a huge lift off your shoulders.
Great stuff thank you.
Absolute pleasure dealing with R2D
Brilliant service there was no payment necessary as it was a no fault accident. The vehicle provided was very clean and more than adequate for my needs. I would have no hesitation in recommending R2D
This was a great service, very easy to deal with.
Was a quick response time, very competitive, great service. They came to meet me at the crash repairers, the customer service was fantastic.
Car I had to use was great, nice and clean.
I would use again without hesitation.
Great from start to finish
Awesome for not at fault drivers. Car delivered and collected at repairers. love the replacement vehicle, Clean and tidy, as close as possible to your own car.
Friendly, professional and courteous staff. Highly recommended.
Great service exceeds all expectations above and beyond.
The perfect solution for no fault drivers. I received a replacement car better than my own car delivered to my door. Hassle free, very pleasing and easy to deal with. Website is very easy to use. recommend enough. 11 out of 10 customer service
I have used right to drive several times now. I can not speak highly enough of them. I have spent many years in customer service roles. The crew at right2drive are rare, rare to see this level of service now.
If only more businesses could be like them, what a world we would live in.
Questions & Answers
Got a hire car off you people on 1.1. 2020 after being in an accident. After giving the car back I received a fine in the mail dating 30.12 2019 . How do I go about getting out of the fine ? Plus at the time of the fine on the paperwork ( 5.10 am ) I was at work on the 30.12 2019 as I start work at 4am . Can you please help me ? Looking forward to your answer.
It is very hard to understand this post. If you got the hire car from Right2Drive on the 01.01.2020 and the fine was dated on the 30.12.2019, then the fine is not yours; unless the fine was under your car not the hire car. If any more issue with the fine, then I suggest you contact the people that issued the fine to you. Good Luck!
Thanks for contacting us. In order for us to further investigate, I will need some more details from you. Are you able to please email me your full name and contact details to email@example.com so I can have someone look into your file and then come back to you with a response?
Kind Regards, Josh
driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.
Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to firstname.lastname@example.org
Kind Regards, Josh
After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.
I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic
Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to email@example.com I will be able to look into the matter. Kind regards, Josh
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