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Reviews

(1,309)
(47)
(5)
(7)
(35)
  • Booking Process
    4.9 (340)
  • Received Booked Vehicle
    • Yes (237)
    • No, I received a better vehicle (137)
    • No, I received a worse vehicle (7)
  • Vehicle Condition
    4.8 (387)
  • Transparency
    4.8 (289)
  • Customer Service
    4.9 (412)
  • Value for Money
    4.8 (323)

Reviewer Photos & Videos

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Khan

KhanSydney, NSW

Perfect service & great experience

published

Great customer service. Really makes it easy for me to acquire a car with in an hour of requesting.
Really makes life easier specially when I needed the most. Overall 5 out of 5 stars.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
Received Booked Vehicle Yes
See all answers

Adrian Svolo

Adrian SvoloSydney Surrounds, NSW

The name says it all !!!!

published

The team at R2D were great. From start to end, the team ensured I was aware of everything that was going on and delivered their service with courtesy and professionalism. It made the issue of being in a not at fault accident so much easier to deal with. My day to day routine was not disturbed in any way due to the no cost car that was provided to me. Since my experience with R2D, I have been spreading the word as I feel so many more could benefit knowing about R2D. Its a shame the insurance companies don't do the right thing and bring R2D to the attention of their customers, rather than just trying to charge them extra on their policy to have a hire car should they be involved in an accident.
Keep up the great work. :)

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeBMW 3 Series
Received Booked Vehicle No, I received a worse vehicle
See all answers
JJS

JJSMetropolitan Adelaide, SA

Excellent service and a great replacement car.

published

I had never heard of Right to Drive prior to my no fault accident. They were recommended by my crash repairer. Not only did they come to my house to complete the paperwork and hand over the replacement car within a few hours of phoning them, but the replacement vehicle was relatively new and a similar car to my BMW. Once my car was repaired, the ease of return was so easy. All in all, it was a very simple process. The only issue that occurred was that after using their replacement vehicle for 5 weeks, I became used to having new car technology in multimedia ... I am now thinking of upgrading my 5 year old BMW to a newer version to get the latest technology!!

Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Mike Fairall

Mike FairallSydney, NSW

It a very good service customer service is excellent

published

Customer service was 5 star
The vehicle was clean and late model the vehicle met our needs fully everything went very smooth nothing was any trouble I would recommend this service to anyone. I wasn't the at fault driver so no money changed hands.

Transparency
Customer Service
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Jolanta

JolantaSouth East Queensland, QLD

Easy to deal with

published

Respectful, knowledgeable and helpful. Dropped off on very short notice and arranged pick up, also on short notice. I was at "no fault" and R2D dealt with all the insurance paperwork. They made my experience very pain free. Thank you.

Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
See all answers

The reviewer stated that an incentive was offered for this review


Well done!

published

The staff I dealt with were very polite and helpful. The replacement car was delivered the day I put in a request. It was clean and in good condition.
As I live in an area with very limited public transport, it was a godsend.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Scott

ScottSouth East Queensland, QLD

  • 3 reviews

Great customer service

published

I was very impressed with customer service. After filling out my online application in the morning my replacement car arrived before lunchtime the same day. It was a very simple process and not too much paperwork to fill out.

Vehicle Condition
Received Booked Vehicle Yes

Julia

JuliaSouth East Queensland, QLD

Great service all ways

published

Nothing but a great experience with this company from the start to finish.
They delivered the car on time all lovely and clean ready to use. It was great to drive and the return was so easy as they picked the car back up.
I would recommend them to anyone.
Thank you.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Mirage
Received Booked Vehicle Yes
See all answers

Great service, soo helpful and accommodating.

published

I was in desperate need of a car, as my car was hit by another vehicle and right2drive were soo great and helped me out, when I was in desperate need. They were very efficient and professional and they brought the car to me an also picked it up when I was finished with it. Very happy with their service.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
tony

tonySouth East Queensland, QLD

great service with old fashion morals

published

It was great old fashion service,
Where they did all the work.
would recommend to all.
great cars to drive.
they dropped car off where ever you needed.
they supplied the right type of vehicle for the job I was doing.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Commodore
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Vicki

VickiSydney, NSW

Rite to Drive a Godsend.

published

Rite to Drive were a Godsend,
After having my car towed away,
they delivered a car to my door the next day.Same car as mine clean and well maintained.
Great experience with this company.
Thank You

Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Fabulous service, communication & flexibility

published

Extremely easy with start up process. Exceeded my expectations and flexibility when my car repairs went well over time frames was invaluable!
Communication was outstanding and overall surpass what own insurance company would offer and to think we pay for car replacement. Thank you Right2drive!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSuv
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

So easy and straightforward took the stress away!

published

Right2drive is the easiest company to deal with. It took about 3 hours for me to get a car once I had given them the information that was required. The car was delivered to me at home and picked up from me at home.
I can’t recommend them enough the customer service is outstanding in every way!!

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Easy!

published

I was very happy with the service. I was in a hurry to get to work. The car was provided on time. The paperwork was fuss free and explained clearly. I would definitely use this company again and recommend it without reservation.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Renay

RenaySydney, NSW

Exceeded my expectations

published

I have nothing but praise for this company. From the initial contact to the collection of the vehicle following completion of repairs on mine everything was easy. Thank you for making my experience an enjoyable one.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive
Sarah

Sarah

  • 2 reviews

Great service. No complaints at all. V easy to use, nice people

published

Above says it all! It is definitely as good as it sounds. No hassle. We were innocent party hit by a car. We needed a car and right 2 drive made it happen.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Amazing

published

Cannot fault right2drive for convenience and ease of vehicle replacement. Car dropped to me and picked up from my repairer. I Had my vehicle for 6 weeks with no problems at all. Would definitely recommend to others!

Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Cerato
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Nichole

NicholeSouth East Queensland, QLD

  • 2 reviews

Fantastic service.

published

Assistance and customer services exceptional. Always communicating well and clear. Super fast delivery of the rental car. Very happy with the customer service and I had no idea this service was available till now.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Excellent customer service

published

We were very happy with the customer service provided by Right to Drive. The vehicle met our needs and a pleasure to drive. Only complaint was the dirty engine and compartment . We would recommend this company to others

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

Excellent

published

Very easy and fast. Puts you in a car straight away after an accident. Picks car back up from your home. Answers any questions you might have. Much better than a hire car

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Right2Drive
Joshua B.Right2Drive

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Questions & Answers

Doreen S.

Doreen S.asked

driving the right to drive car in a shopping centre yesterday and a 4 wheel drive reversed into me a I as I was stationery a I could not move on waiting for traffic in front of me. Big question what do I do as the other driver was at fault got is details and reporting to police this afternoon. I am so stressed recovering frm my accident last week I am not coping too well. The loan car came from regal crash iin s.a.

1 answer
Right2Drive
Joshua B.Right2Drive

Hi Doreen,

Please do not stress about this. Right2Drive has a zero insurance excess which means you can drive our cars with peace of mind. Best thing to do would be to call the branch where you received the vehicle from. Or alternatively, if you would like, I can have our SA manager give you a call to talk you through what will happen next? If so, please email your contact details and any questions you may have to customercare@right2drive.com.au

Kind Regards, Josh


Andrew

Andrewasked

After another not at fault accident , I applied online with Right2Drive but have had no response after nearly four weeks.I received a reference number by return email so my application has gone through.Because I needed to get a rental car organised as soon as possible , I have gone through another company who have approved a car for me once my car goes into the panel beaters , very disappointed Right2Drive , I thought you were better than that.

2 answers
Carol
Carol

I applied on line and received call back the following day. Car was delivered to my home that afternoon. Four days later i still could not provide other parties claim number right2drive extended loan for amother fve days at no cost. Fantastic

Right2Drive
Joshua B.Right2Drive

Hi Andrew, I am so sorry to hear we didn't get in contact with you once you lodged an application. I would like to investigate why you never heard back from us. If you are able to send your contact details through to customercare@right2drive.com.au I will be able to look into the matter. Kind regards, Josh


Judy B

Judy Basked

I just submitted my review but didn't get time to upload any proof. What should I do?

1 answer
Right2Drive
Joshua B.Right2Drive

Hi Judy, Thank you for submitting a review! We appreciate it. If you would like to upload proof you can add a comment underneath your review (which I have now commented on) but I think your review is certainly praise enough. Totally up to you :)

Kind Regards, Josh


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