ActronAir

Currently heading into week three and have been told one part is still on back order from Actron. So I’m thinking we will go a month in this heat without any aircon for a four year old system still under warranty! Obviously far from pleased. Show details

Worst possible brand you can think of. Within an year the ACs are experiencing issues with Cooling. And the warranty policy is pathetic. Had to call them multiple times just to get the issue resolved. Have been waiting for nearly a month after they raised the ticket internally. Show details

We paid $15k for our brand new ducted unit installed in our new build in 2019. As soon as it was out of warranty the problems started. We've spent $2k so far and another $4k to pay now for the next repairs. No care or empathy from Actron. No… Read more

consideration of a good will claim. You have to go through their expensive agents for repairs. They simply do not care. Their product is made to last as long as the warranty and that's it.

Actron was engaged for a warranty check on our new A/C (new home purchase) They attended and replaced the faulty power board to the most updated version. They also checked all of our zones to make sure everything was operating correct. They noticed at the end of their service a small sound, whistle, on the internal air intake upstairs. They… Read more ·  1

removed this and taped up all gaps and it's as quiet as a mouse now. A big thanks to Jarred from Actron Air who looked after us. Box Hill NSW. He went above and beyond. Jarrod is either extremely diligent, or Actron train their people very well, or both. Either way it was a terrific experience. Jarred is a great representative for Actron Air.

Just had my Actron air serviced this morning by Myles from All General Air Cond. He fixed my broken vent and fully serviced the whole unit. He was efficient , courteous and answered all my questions. Wou;d not hesitate to use again Show reply

Actron SRD173Zc-Platinum ESP plus 17.3 KW, 8 zone digital scroll compressor. Paid extra $7291.00 extra to make it 8 zone. They called it Rolls Royce because of the price I paid. Installed by Griffith Airconditioning for Eden Brae house. Having an 8 zone controller and + or - 2°C for every zone option suppose to give us flexibility of… Read more ·  1

temperature for every room. It was commissioned in 2018. Cannot program to run at desired temperature and lots of error. Year 2022, It gives me lots of error and shutting downs. I rang Actron about the issues and sent a technician and found no problem. When discussing the issues to senior technician we found the equipment was not programmed at all. With his help, we managed to programmed it. Communication errors still shows every now and the on the main controller, but I can use variable temperature. The reason why I chose this model. February 2025 the breaker in the outside unit trip off. I turned on, but trip off again. Since I lost my trust to the previous technicians, I seek helped from independent technician. When he turn on the breaker, after few minutes, the board started to smoke, after that the PWM smoke also. We found also, not enough gas. Tried finding out the leak, but could not find. Suspected of leak between the cavity and recommended to replace the who trunking system to eliminate leak. Too costly to replace it and no guarantee it will fix the issue. I started writing on this site to seek help from others with the same model & series. I was surprise when Chris Sampson from Actron rang me and trying to find out the issues and offered help. He sent Raj to find out the issues of gas leak. He found and booked for replacement of pressure width modulation valve. Matt came this morning and I watched the whole process of replacing the PWM valve. He worked confident and the workmanship is so professional. He simply showed, how professional work. I wished we have this kind of Technicians before. Both worked courteous and efficient. I’ll give them 10 out 10. To Chris, thank you very much for your help ensuring every customer is happy with your equipment and service. You showed your sincere dedication and professionalism. At last my aircon is working again. No more sleeping downstairs with all my windows and doors open. Our trust is back again to Actron. Thank very much to the whole team.

We have had our actron air unit installed since 2017 - for a $13,000 unit we have had to have a technician come out nearly every year to either replace a fuse and replace the soft starter for the compressor. Well low and behold, our aircon isn't working again and actron air have basically said we are on our own. The amount of complaints regarding… Read more

this issue is apparent that actron are fully aware of the issue and there probably should have been a recall on the soft starter. There is even an airconditioning technician on youtube that has had numerous clients and customers have the same issue one of them reporting that they have had to have it replaced 5 times.

I would like to be contacted back by someone who can actually help us because we may need to look at alternative methods of getting this issue fixed Australian Consumer Laws

So on recommendation from Riteprice heating and cooling I chose a new Actron air reverse cycle heating and cooling cost $13k Cooling has never worked since install in June , 40 degree heat and no AC!! Will now have to wait until tradies return in the new year. My advice to anyone about to install/upgrade there Air conditioning, Choose wisely. What’s happened to customer service ??

We have had our air conditioner for approximately 18 months, it is now not working and has an error code fault on unit outside. We have phoned Actron Air and advised to complete a form. Three days later still waiting, have received an email confirmation with a work order but that is it. Phoned and was advised that the request has not been… Read more

assigned and would be escalated, still waiting. Terrible service no updates at all. We understand that we need to wait but at least tell us when the request will be assigned, even an approx time frame,

If I could rate 0 stars, I would. We installed an Actron Air conditioner in 2022. It was dead on arrival and has had issues ever since. Actron won't consider a replacement for a faulty unit, unlike other aircon brands, and the regional manager is a smart butt when you make a complaint. Do yourself a favour and pick a brand of air con that's… Read more

reliable with a reputation for high quality and decent customer service.

And, Actron, if you read this, don't bother with phony escalations. You haven't been helpful, we had to engage the 3rd party installer and Fair Trading to get attention from you in the past.

If you are planning to install an ActronAir system, they will not service your system when it's out of warranty and simply refer you to other companies. Spend more , get a proper Daikin , or whatever for better customer service. Received this 1 week after lodging a service request : " ActronAir Service 12:16 PM (3 minutes ago) to me Hello, We… Read more

hope this email finds you well. Thank you for reaching out to ActronAir. Due to overwhelming demand, we regret to inform you that we have reached full capacity for non-warranty service calls at this time. To assist you, we have provided the contact details of our Service Agents who operate within the area.

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Please note that the industry is currently experiencing unprecedented demand, so availability may vary. You may also consider contacting your original installer or a nearby air conditioning service provider for your servicing needs.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding during this busy period.

Kind Regards

Very loud units with compressor issues. Poor customer service. All other brands seem to be better and quieter. Technician did not rectify the issue even though admitting it is a very loud unit Edit: sound proof blanket by technician installed and more acceptable noise level now. Show details

My Actron Air ducted heating and cooling system has been broken since last Tuesday 7/7. Same thing as everyone else here, its blowing cold air and not heating up in the peak of winter. It's a four year old unit, covered under warranty. Sounds like its a common occurrence with their product. I called Actron Air they said the installer has to submit… Read more

the warranty form for a tech to come out. Called my installer he came to have a look at the system to make sure it's nothing on his part and he told me Actron is known to reject warranty orders if they don't do a proper check. The installer put in the warranty form on Tuesday 15/7, I hadn't heard anything from Actron Air called them on Thursday 17/7 and was told that its been assigned to a Service Agent and that the Service Agent will call me to arrange a time for a Tech to come out, I said can you transfer me to a Service Agent now so I can speak to them and arrange a time - Actron said no they can't do that I have to wait for the Service Agent to call. I receive an email from Actron in the afternoon of Thursday 17/7 that my work order has been assigned to a Service Agent but get this, the Service Agent will contact me within 2-4 business days! 2-4 business days, why so long?? And it's only to arrange a suitable time for someone to come out. It's now Friday 18/7, if I'm lucky they will call me on Monday 21/7 if not it will be Wednesday 23/7 just to arrange for someone to come out. Is Actron Air using a fax machine to move work order tickets between departments? You need to streamline your process and ticket flow, I work in telecommunications we would be crucified if someone's internet is down for two weeks. Actron Service Agent PLEASE CALL ME TODAY!! I have two young kids who are getting sick because the house is so cold.

Installed what I understood to be a premium product in a new build. Moved in <18 months ago, and we’re up to our third warranty service/repair, the second in the middle of winter weather (which have all taken several weeks to fix). Wouldn’t recommend Actron unit or warranty support.

4 zone heating / cooling (3 phase) unit installed 2022 (moved in 2023). Dead on arrival and fixed under warrantee after several visits (right in the peak of summer heat). Same problem just over 1 year later. Took a few weeks to get fixed. Now, 8 months later same problem (not cooling this time). Too unreliable to recommend.

Initially called over my ducted A/C - heating blowing cold air on the 6th of June, requested that it be treated as "urgent" (which they agreed to), as the previous morning had been -4 degrees with more frosts on the way. Received a generic email 9 June stating service person would contact me in two to four days to make appointment. Received call… Read more

from service rep in the area the day after advising he had just landed in the Gold Coast for a week (no shade on him, but why is he their only tech?). I send an email to Actron asking for update 17 June but received no response (no surprise as customer service is super-low priority). Tech arrived 19 June (early morning) and took five seconds to diagnose "soft starter needs replacing again" (last replaced under warranty August 2023, so not even two years old), and he orders another while on site. The unit really struggles if the outdoor temp is below 7-8 degrees so no surprise the starters die (which is another issue - they know they are garbage starters but have done nothing about them-do a Google search if you don't believe me). I call the tech Wednesday 25 June , "part not here yet", so call Actron to see where TF it is. Initially told can't supply tracking details but it's on route from "Sydney to QLD" This surprises me somewhat as both Actron and myself are in Victoria???? Customer service then 'checks again' and tells me, no no, it's on it's way to the tech in Victoria...but again.... can't provide any tracking details - again surprising, as all parcels sent now have tracking. Check with tech this morning (it's now exactly four weeks since they were addressing my URGENT WARRANTY call - no, part has not arrived. Check again this arvo, still no part. So far it's been one week (and today is Friday) to 'urgently' send a part to their tech 100km away and we've had around 8-9 frosts since it stopped working with a week of 1 degree mornings forecast to look forward to this week. I bet Actron are hanging out for my warranty to expire so they want have to put up with my crap and can just bill me the cost of the starter ($650+) and the service call out. "Ring ring, is this Consumer Affairs?"

We all want to buy Australian made, but this company REALLY needs to work on their warranty / customer service before they fall by the wayside. The 2.6 star rating seems a bit generous in my opinion.

Would give a zero if I could. Got a refrigerative unit with our build end of 2020 and problems ever since. Unit only blew out hot air in summer of 2023 and actron air technician came out assessed and stated it was installer issue so had to pay $1,300 for that. Then had to get in contact with our builder to get in contact with the subcontractor who… Read more

told us that they were told by actron they could install it with a ‘bpress’ fitting but are now finding they are having to repair the installation as lots are having the same fault and leaking refrigerant (into our roof I might add), they fixed this. Then come this April (2025) it is back to only blowing out room temp air - got a recommendation for a refridgeration plumber this time as was sick of being messed around and figured would be told by actron it wasn’t their problem as if their technician comes out and finds out it’s not their problem you have to pay and then find someone else to repair. This time the ‘soft starter’ was faulty so payed $1330for this to be fixed and tried to claim back from actron and was told as I didn’t use their technician that they would not refund it, asked if they could just refund the soft starter unit given it was $800 and the plumber had to wait to get it supplied from actron but they refused and said if I wanted that I had to contact the plumber I used who could request a reimbursement on their end to go to them but could not give it to me even with the invoice proof. So all in all $5000 extra for this unit in our build and $2700 later only 4 years down the line. Will say I will never recommend them and will be very much advocating for friends and family and everyone to steer clear.

Action Air is untrustworthy. They do not honour warranties and will link you to their so called certified Action air repairers, all of whom are also crooks. I pray that you will not have an Action air installed in your home. $200 remain will end up costing you $3000. The receptionists rude and moody. Emma, on the phone was so impolite and could not believe it

Our ducted air conditioner is failing and needs replacement. We have reached out to Actron several times, who keep telling us they've reached out to an installer who will get in touch. We have heard nothing after repeated attempts. Such appalling customer service. We were quite happy to stay with Actron and do a direct (and probably expensive) replacement - We will now be going elsewhere.

I was initially surprised by the number of negative reviews and the low rating, but now I completely understand why. I purchased an ActronAir reverse-cycle air conditioning system less than three years ago. Last week, my tenant informed me that the system was displaying an error message and not blowing cold air. I contacted ActronAir immediately,… Read more

and they assured me I would receive an email with details of a technician visit. After four days without any email, I called them again, only to be told they were extremely busy and that it would take time. After multiple follow-ups, they finally scheduled a technician—eight days later!

I explained that my tenant was frustrated due to the ongoing heatwave (30°C+ temperatures) and might claim compensation, but this did not seem to concern them at all. It's unacceptable that a system barely two years old would fail, and even more frustrating that it takes nearly two weeks just to get someone to inspect it.

To make matters worse, the customer service experience was appalling. The representative I spoke to (Katrina) was unhelpful, dismissive, and at times, outright rude. She showed little understanding of customer service, and at one point, I noticed she wasn’t even listening—turning the phone away so she couldn’t hear me.

This level of service is completely unacceptable. ActronAir needs to seriously improve both the reliability of its products and the responsiveness of its customer support.

Expert technicians and excellent service – Thank you for coming out to fix our AC during this busy holiday season! We were devastated not having AC when it was in the high 30s. ActronAir was kind enough to send out their experts on the next business day as they have received our request. Can't be thankful enough to do that! Their technicians know their stuff and fixed it within 30mins and it was not a small job! Highly recommend their services! Merry Christmas everyone!!! Show reply

Hopeless and useless – I've had nothing but trouble with Actron Air, since new build was completed. It’s now been 3.5 years. They seem to come up with all the excuses, when in reality is- it is a cheap and unreliable system. I wrote to Fair Trading, possibly 1.5 years ago now. The unit and remote replaced but no different. It has been so unreliable, malfunctioned on… Read more

many occasions (stressful situation with pets here, and when I can’t be at home to monitor). Set on cool, have had heat coming out, same when put on fan, the temp just went up and up before turning it off (at 26 degrees) when it was only 22 outside. Seriously don’t waste your money, or ongoing grief. Today was hot outside, lowest the unit got was 27 degrees. And no doubt that is only because I now have 2 portables running, in a very small dwelling. Portables work really well in comparison. Acton Air system here (fixed air con) is nothing less than just absolute rubbish. And never worth the stress it’s caused me. Oh and there's no option for 'negative star rating' Oh and, I don't have receipt for purchase, because it was included in the build, which I paid for! And I've been liaising with Actron Air now for 3.5 years, regularly, and so no- they don't need further notification from me