Reviewer Photos & Videos
ActronAir Best ducted heating ever
ActronAir Best ducted heating ever And Nicxon is the best representative I’ve ever dealt with 10/10
Very knowledgeable about their products and helpful.
Great air conditioner - until it breaks then service is poor
Had this installed in May 2015 into new house.
Moved in, in July 2015.
Had been using it no issues up until 26/Jan when compressor stopped working (and tripped house breaker circuit).
Warranty is 5 years - this unit is 5yrs 6 months old - just out of warranty.
Quote to repair is $3,400 - this is the total cost to replace the compressor and all associated works.
Worst experience was when I called Actron to see if they would still honour the unit being just out of warranty period.
First question from customer service is: "Did you service it as per guideline in the warranty agreement"?...I said no, as I had not, but that's unrelated since the compressor is a sealed unit - and not a servicable part - so this "maintenance" is not a factor in their product failing. Asked to speak to someone - left a message yesterday - no call back. Called again today -was told a message had been left - no call back again. So it's obvious they don't care about their brand or their customers. It's a great air conditioner when it works - just pray yours doesn't break and you have to deal with them. And just so it's clear, I was not expecting outright that they would honour the warranty - but it would have been nice to even discuss it with them to see if they were interested to even split the costs. But no. :-/
Highly recommend Actron Air
We have used their air-conditioning products for 13 years in 3 different homes. Now all of our family members and friends have Actron Air in their homes. Their products are high quality and Australian made which is hard to come by these days. The range of Actron Air products are superior, the technology is exceptional, they are extremely user friendly and energy efficient, worth every dollar spent
Love My Ducted System
Had our Actron ESP system installed a year ago and it has done a great job over two winters and one summer now. No complaints at all, we run it pretty consistently and thankfully the power bills have not been too shocking at all. Nice to be using an Australian product.
Worst Warranty Service ever experienced.
Over 7 weeks ago I reported to ActronAir problems that we were experiencing with our 1.5 year old ESP ducted system. Their system is that you report warranty claims to them and they arrange the repairer to come out. After 2 weeks a young bloke from Weston and Weston ,Wagga came out unannounced at 8am in the morning and made it quite clear that he knew nothing of these systems and in fact it was the first that he had ever seen. The wi fi control had ceased working and it seemed to be issuing erroneous control commands. We settled on the fact tha...t the wi fi module was probably the problem and he would order one under warranty. That was over 5 weeks ago and I have complained to Weston and Weston and I have complained to ActronAir. Their customer service person did not think that it was unsatisfactory that nothing has been done to date neither has anyone contacted us re the delay. Appalling customer service and I can say that we are not that happy with the performance of the unit either.
Excellent - Que
We installed the que system ( top of The line) in sept 18. It has Keep us cool during the summer . Our electric bill was $100 more than the previous quarter , so very efficient. The app allows you to control the entire house and it’s zones, , but doesn’t immediately sync with the system, a small issue they are working on apparently. But otherwise very happy. Actron have provided a great service to date. Message to Actron...a nice feature to have would be to increase the fan airflow when the system is on standby.
Awesome Australian made product!
I had a Classic installed at my place two years ago and it is running very well. Cools the house down fast and the controls are easy to use. A great product and would not hesitate to recommend any ActronAir product to friends and family.
Exceptional Service from start to finish
Actron Air Conditioning was recommended by a friend. I sent my request for a quote on the Actron Air website and included a copy of the floor plan. I received a quote within a couple of days and the air conditioning was installed the following week. hey arrived when the said they would and there were 4 workers. They started about 7.30am and were finished by about 3pm. Apart from the fact that there are air conditioning grills in the ceiling you would never have known that they had been there. There was absolutely no mess left behind. The instal...lers were polite and everything went without a hitch. Overall I was very impressed with the complete job. I now have air conditioning that has 5 zones and each zone can be set at a different temperature if required. The fan adjusts as to the number of zones that are on the the external unit is not all that noise especially as their are 10 outlets.
Well worth the investment
System installed and commissioned all in one day. Had it running during consistent highs (above 35 for several days in a row over several different occassions) and it was able to keep the whole house cool and comfortable without any issue. Zone control is very handy.
High end, high quality, superb product
We purchased the Que model, more pricey but worth it. The run of 40 degree plus days were not a bother to the unit. The Wife is happy, it saved the marriage. !
Works well, maintains temperature very accurately. Very quiet operation, inside and outside.
Great product and it’s Australian
We replaced our ducted Daiken with an Actron ducted system and we couldn’t be happier. The new systems output is almost double the old one and consumes less power!
I would recommend them
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and ActronAir representatives
Other Appliance Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.