Don't Be Fooled
This system may work. BUT be weary of a design flaw.
Because the vents open upward the cabinet fills up with dirt and debris. The the condenser is located too close to drain holes on the floor of the cabinet not allowing any of the buildup to be removed even with a hose or air blower. I spoke to Actron who suggested building a cover or shield above the unit to stop this. After spending 15K you would think this problem would have been avoided in the first place. I have since spoken to a various builders (some high end) who confirm they DO NOT install or recommend these units in their builds for exactly this reason.
Purchased in May 2019 for $15,000.00.
The only system I could find on the market that did everything I wanted
I chose this system after weeks of research and reading reviews. Precise temperature control of every room, automatic fan speed control depending on how many dampers are open gives unparalleled efficiency. The options in the Que control system leaves nothing out, except maybe for Google assistant compatibility, even the technical details provided for the refrigeration engineer means they don't need diagnostic tools to find faults. When the compressor is running flat out, it is quite loud, but if that is a problem, there is a quiet mode option t...hat drops the sound levels right down. It never actually runs flat out for very long though as it very quickly brings the rooms to temperature then drops down to a level that maintains the temperature perfectly. I've only had this system a few months over winter and it has performed faultlessly so far. Expensive, yes, but good value. High efficiency, good warranty, the Que control system can receive updates over the internet and I hope they decide to include Google Assistant compatibility soon as that would make this system perfect. I would recommend this system to anyone prepared to pay for what they want.
Purchased in June 2019 at Simmonds Heating and Cooling for $15,000.00.
We are so happy with our 9 year old Actron ESP Platinum, that our son installed this system now in his house.
We rarely turn on all rooms at once, so the rooms which are on, get cooled or heated very very quickly even when it is very hot outside. The zone control is very important for us as we don't have to cool/heat the whole house and we can have the bedroom rooms constantly three degrees cooler than the living areas. We have it serviced once a year and apart from one zone motor that broke (cost us $ 350 to repair), it has not had any repairs. When our son and his wife moved in their own house they only wanted such an aircon with zone control. They have their aircon now for one year and are also very happy.
- ESP Platinum Plus ERV2-14AS / CRV2-14AS
- Verified purchase
Aircon on QUE
This top of range ducted Home Unit works well and with a simple app makes controlling your temperature room by room a breeze. The Platinum Que though has a long start up before cooling the house.
Purchased in March 2019 at Blue Air & Electrical for $12,000.00.
Review collected in partnership with ActronAir
Great Unit and Warranty Fix
You understand how you take things for granted when they dont work . Our 4 year old ESP Platinum gave up the ghost on a 47.3 degree record day and threw a E15 error code. It was a stinker of a day in Adelaide . I phoned the service warranty number was redirected to a Vic help desk and advised them of the issue. They were extremely helpful and understanding of the issue but couldn't do too much until the parts were flown over from NSW and a local technician visit to check the unit 7 days later. VIP Air-conditioning were the servicemen and the...ir capabilities to fix and repair a faulty motherboard and circuit breaker really impressed. Kudos to actronair and VIP for the service and warrant claim being honoured. Maintaining the service requirements regularly is my takeaway advice to new buyers.
Purchased in January 2015.
- ESP Platinum Plus ERV4-19AS / CRV4-19AS
- Verified purchase
This review is for the Platinum Plus with the Que controller Read this in conjunction with my report on PR for ActronQue. We installed the Que zoned to four areas. The cooling efficiency far exceeds our expectations. Inside unit is exceptionally quiet. It is very quick to cool large areas. We really like the accuracy of maintaining temperature. We also love the remote access via wifi when away from home. Outside unit is not noisy (compared to experience or reports by others ). It may depend on your installer. Ours was amazingly good. Bayside Comfort Solutions in Mornington. We could not fault their attention to detail in both the sales process and more importantly their installers (employees, not contractors).
We purchased this unit during our home renovation, we are so happy with our unit, works great - Gives me great piece of mind on hot day with a toddler! We also have the Wifi and its awesome, can turn on/off from outside the house
This is our second Actron Unit and I wouldn't hesitate to buy another when the time comes.
Crap machine & terrible customer care
After reading a lot of good reviews (must be fake by actron staff members) we installed top of the range Actron Platinum ducted system in our home. It’s really frustrating that whenever the temperature goes 40 degrees the whole system shuts down. Initially we thought we have problem with our electricity system and called electrician few times but they couldn’t find any problem with our electricity. Then I called the person who installed the system and been told that this is how it is....just put water on the outdoor unit and then restart....thi...s is really frustrating....I have to go outside on a 40 degree celsius temperature, put water on the air conditioning system to cool it down so that it works!!! This is ridiculous!!! NB: Sent this exactly same message to Actron Facebook page more than a week ago and they just ignored & decided not to respond!!!
I installed an actron air ESP Platinum Ultima in 2014. This is the fourth system that I have installed. For the love of this system I installed this 19 kw unit in my house. I unit works like it should. I have never been disappointed with it. I have 8 zones with temp sensors.
Yes I installed actron. Why? Because I like it.
I read all these comments on product reviews and a lot of the problems I’m reading are people who have installed these units without the knowledge and how to properly install these great systems.
Everyone I install these for say how great they are.
Yes the outdoor unit can be a little noisy, but that’s nothing that can’t be fixed with a little rubber to absorb the noise.
Very happy with our choice
After looking into a few of the big brands we selected the Actron based on reputation and being locally made and supported.
It works well in an air-conditioners nightmare house; a mix of large living are with a lot of west facing glass and small bedrooms with minimal glass. It does a great job.
The ActronConnect remote control is great. I can check the house as I'm leaving work and have it comfortable by the time I get home. Much smarter than fixed timers when my daily schedule is so variable.
- ESP Platinum Plus ERV3-17AS / CRV3-17AS
- Verified purchase
Initial Teething and Poor Service, Now Been OK
Initially when installed unit ran very well in Summer but started playing up and just cutting off in Winter. It took months for Actron to properly attend and properly find and resolve the issue which they did do eventually after an extreme amount of complaining on our part and in the end demaning them to refund us and pull out the unit.
ActronAirs customer service/support process needs a real shake up and sorting out clearly. There are state based service teams, no single support number, emails go unanswered, calls unreturned, blame passed t...o the other locations or staff and no ownership of issues. The only plus has been our installer who has been on our side throughout and helped follow up with Actron. Since the initial issues were resolved we are into our second winter without any issues this time around luckily. ActronAir did give us an additional 1 year warranty extension as compensation for the issues. The unit is very quiet, easy to program and use. We have the ActronConnect module but as has been found online there are some major security concerns around this and also how long the ActronConnect devices will continue to be supported.
Perfect system - unbelievable installing team - Nowra
The system is just what we wanted. The installing team were on time, efficient, and effective. Each member knew their job and got on with it. The team is a credit to their company and need to be congratulated for their efforts. The system itself is quiet, effective and versatile. Highly recommended.
Love our comfy Actron Air
We've just built a new house so we weren't going to waste time and money putting in a cheap unit. We've been more than happy with our interactions with the engineers, customer care and the installation team. If you take the time to learn how best to use this product, it will work well for you. If you expect to treat it like a split wall unit, you are cheating yourself. Let the installers do their job (which is flawless) and ask them how to use it properly. The ESP works an absolute charm. With a young baby in the house, we needed to ensure our...home would be comfortable all year round. We don't see it as 'aircon', we see it as extra comfort. There's no noise, no cold/hot spots and it's efficient at cooling/ heating a space quickly. Everyone comments about how comfortable our house feels. Do yourself a favour and own the best. It's well worth every penny
We had so many problems with a Live Ezi system that it was credited in full & we chose to pay the extra for Actron.; it was money well spent. The Actron has been running for 2 years without any attention except for cleaning filters & is better in every way than the Live Ezi. The duct system is basically the same & controls are in exactly the same position.We do not have separate metering on the power, but costs seem to be lower than for the Live Ezi system. Cannot speak more highly of Actron or of the installers, Air Rite of Nambour.
Has an engineer I rate this as the best choice air con system
I did a life cycle cost and engineering analysis of the systems available for a ducted air conditioning system The new system was to replace an ageing Hitachi system that was noisy and unresponsive to controls. Also spare parts were becoming a difficulty. R22 refrigerant was also expensive if recharging was necessary.
I chose the Actron Platinum plus to give 4 zone control. The quality of the hardware is only as good as the installer. Crew Air Condioning in Sydney gave quotes until we agreed on the scope and price. I didn't screw them on pri...ce because I wanted them to have enough money in the job to not cut corners. What a fantastic crew in Paul and Gary. They were efficient and thorough in doing the install and commissioning. Service, warranty and spare parts are important for the long term. Actron is Australian manufactured. The on line reviews about these matters gave them top marks compared to overseas manufacturers. Read the terms and conditions. The fine print may contain reduced warranty for labor or leaks. Also some companies insist on a costly service every year to maintain warranty. I had Actron in a previous house for 15 years and they were great. Crew re used the existing ductwork, modifying it for an extension and adding automatic dampers. They also tidied up the original install to make access to the roof space easier. Importantly they balanced the system to reduce noise. Not every installer does this important commissioning. It's the best system for a residential home I have come across. Very easy to control with lots of programmable functions to suit our requirements. They gave me a warning about maintenance technicians. Make sure the maintenance technicians get into the roof to inspect the drain from the drip tray. Water attracts rodents and insects. Baits work by creating thirst in these creatures. Also there is a need to check ductwork. Dust and insects on circuit boards can cause them to short circuit. Most technicians don't get into the roof space! They flap around and then do their hardest task of the day? Writing you and invoice for doing nothing. Before you call a technician check out your system as to recommended maintenance and stand over the guy!
Great ducted a/c system - Actron ESP Plus Platinum 17kw Single Phase
This ducted a/c system is fantastic, it was installed by a local Newcastle company and they were very accommodating and professional (all for a price of course) but our local Daikin man couldn’t be bothered answering my quick questions on the phone. A lot of an a/c experience comes from the installer rather than the equipment, as such I’ll discuss both here as it will help anyone researching a/c.
We have 4 zones but it was around $300 a zone so not a huge portion of the overall cost and worth adding whatever works in your house. I would have...had more zones if it worked in our house, no pint doing half a job, will affect comfort, useability and house resale. • Living zone, which is an open area containing kitchen, dining, family room, lounge room, open hallway • Study zone • Master bedroom zone • Kids bedrooms zone (3 of) • We didn’t get a/c running into another room we have the rumpus/pool room, it’s the lowest point of the house, on a slab insulated by the story above and the cold air flows here naturally anyway. We could put a dropper in in the future and run a duct down through a kids built-in, but it seemed overkill and so far we’re happy with that call. Product Pros
Questions & Answers
I have a room that is 9.1M by 6.5M single room i need suggestion for air conditioning. I thought of a 12.0KW ducted system four vents.
I think the Actron is far too big and complex for a single room application, even a large room. It controls temperatures in multiple rooms with automatic fan speeds and dampers. You would be much better off going for a simpler and cheaper system.
We would love to help you find the perfect solution. Please click on the link below to provide your details, and we will get you in contact with one of our local Dealers who'll be able to specify the system to suit your needs.
How many KW does it use an hour? Thanks
Hi Mark C,
This link can be used to estimate running costs: http://www.energyrating.gov.au/calculator
You can also use the input power to calculate this, but this is when the system is operating at the test conditions used for Australian standards.
The input power for this particular model is:
4.17 nett for cooling
4.72 nett for heating
Depending on how much you are charged per kW hour, this would be multiplied by the above input.
Eg: If you are charged $0.20 per kW hour, on cooling it would be approximately $0.83 per hour to operate. On heating, it would be approximately $0.94 cents per hour to operate.
I hope this helps!
Thanks - Catherine
EPA Tasmania and the local council say that the heat pump can not emit more than 45 dB(A) 7am to 10pm and 40 dB(A). What is the noise emit from an ActronAir CRV4-19AS-0100. My neighbour has said it is fairly loud.
I do not think ANY air con units would comply with that unless they are turned off! You need to check how far from unit it needs to be that low. Read the brochures or all aircon units incl Actron, And the other big brands. I did. They are all similar!
Hi Mick M,
Thanks for getting in contact with us on Product Review. Do you know where the local council is taking the reading from? As this can impact the results. The data in our brochures is taken 3m from the unit.
Thanks - Andrew
Andrew, thank you for replying. The local council bylaws/EPA Tasmania state one meter from the external wall, I am assuming this would be from the neighbours property side. The neighbour has not yet complained to the council but I was hoping to find out in case the neighbour does. So the 65/71 dB(A) is from 3 meters? Also are there lower levels if the heat pump is not at full capacity?
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