A great A/C with even better service to match
The unit works well and is very quiet. When there was a problem recently Actron Air offered prompt and very competent service. So glad I bought from a reputable and courteous company.
Purchased in August 2015.
Quiet and effective, however not maintenance free
We've had our Actron air conditioner now for almost 8 years and in that time it has worked well in our home which has high ceilings and windows which get a bit of afternoon sun. However over this time it has blown two capacitors, fortunately during the 5 year warranty period, and now has blown the soft starter and the compressor outside of the warranty period. This represents a $4000 repair bill, more than half of it in parts alone which only come with a 12 month warranty, which is very disappointing.
Purchased in January 2013.
Would not recommend
Generally it works well as an air conditioner. It cools, it heats and the zones work. It is much heavier on electricity than the sales brochure and it is noisy but we have no neighbours so passable. The problem is reliability. Two weeks before the end of the warranty the soft starter and compressor went. Which was fixed on warranty and Actron to be fair were great. Now three more years later its gone again. That's $1k for the soft starter even before we can find out if the compressor has gone. This isn't covered even though its three years. I just can't recommend and will buy elsewhere.
Purchased in August 2011 for $13,000.00.
We have had our Actron Air System installed and have been extremely happy with it. It heats and cools the whole house very evenly and copes under high demand in both summer and winter conditions and copes very well with extreme temperature days. It is easy to operate and has multiple settings to suit any needs in any room at one time. Very Very happy with our system. Highly recommend Actron Air Systems.
Purchased in March 2019.
Capacitor and soft starter failed after 5 years of minimal use
Paying over $15k I thought I was buying the best and until last week it worked well. I turned it on during a hot spell and all I got was hot air blowing in. Turned out it was the capacitor and soft starter that needed replacing for a cost of over $800. This is unacceptable in my mind for a repair on an aircon that gets minimal use. I was told by the repair man that they fail when it's hot. Well, duh!!! Aren't they made to run when it's hot? Not happy with this situation and would not again buy nor recommend an Actron aircondtioner.
Purchased in July 2014 at Needham Air for $15,179.00.
Action Air Ducted system
Actron Air has been a nightmare since installed, always breaks down when really hot weather,Soft starter fails every year when the weather gets hot,also have to change the capacitor as well ($1000 annual cost). has caught fire on the outside unit.For the price payed nothing but trouble, would not recommend at all, total waste of money.
Purchased in December 2009.
Quiet and efficient.
I am very happy with our ActronAir Ducted AC system. I was worried about noise at full flow but it is very quiet and its ability to cool all of the house is quick and easy. Once it reaches the set-point it maintains that temp without fuss. I opted for individual zone control and find that this helps to keep the demand in the kid's rooms in check. 24 Deg is the constant and it works beautifully to maintain that temp. ABLE Heating and Cooling were flexible, helpful and professional.
Purchased in January 2019.
Review collected in partnership with ActronAir
Does the job well
We've had our Actron in for a little less than 12 months. We don't use it much as our house is well insulated and catches a great breeze, so it hasn't had a big workout yet. When we have used it though, it works brilliantly. We are a large two level 5 bedroom home, and it cools the whole house quickly on a hot Brisbane day. The condenser unit is on our roof above our master bedroom. You can definitely hear it at night so in hindsight I'd position it elsewhere, but it's not too loud.
We have been very happy with our Actron system. The system runs quietly (the neighbours' evaporative coolers are far noisier) and cools the house nicely. We are very pleased that we installed this system. The stickers in the control panels keep falling off though which is a pain and it is a bit hungry on power. We'll be interested to see what it is like in the winter for heating.
Super fast comfortable temperature compared to the ancient costly unit it replaced. It will save me a fortune and make ALL of the house liveable during summer. REALLY happy. Installation by A Grade Air Conditioning who arrived on time, finished the removal and install in 7 hours and cleaned up afterwards.
DO NOT BUY ACTRON AIR!!
High energy usage contrary to "energy saving performance" claim. VERY noisy. Had to replace soft starter switch and coil at a cost of $900 even though it was used only TWICE in a few years!! How is this possible? Actron is just another company that rips people off. Avoid at all costs!
Have had this for almost two years and really not that happy. Outside motor is rather noisy, the actron connect app rarely works, uneven air through ducts, nothing really that happy with . The installers aren't even interested in checking it out. Had other brands previously but thought I would try action. Wish I hadn't.
Can it cope as fit for use
The soft start has melted ,the installer has made modifications the split system dosnt work if the two zones are on at the same time which is bemusing?
I think i would like to beleive they v are a good unit but reading other reveiws these softstarts seem to be failing in ther products accross the range ?
Beware of Digital Scroll compressor technology. It is very energy inefficient and noisy
I researched replacement of my ducted air conditioning units very closely and discovered some very misleading information which I feel obligated to bring to the attention of the market.
Actron and some other manufacturers make three different technologies. These technologies vary in the way the compressor regulates the supply of the gas to the evaporator to maintain the set temperature. The three technologies have significant differences in power usage efficiency and noise levels.
Actron have the Standard, ESP Plus and ESP Platinum models.
No after service care
Air conditioner works great. After service .... There is none. Our unit was very noisy. Our installer got someone out to check it. The service guy admitted it was louder than usual and he would recommend a noise reduction jacket for it. After hearing nothing for months I contacted our installer again. Took him a while to find out that Actron decided it wasn't noisy enough for them to supply a noise jacket for free like we were told.... But we could buy one for over $400 dollars. Would never recommend them to anyone. Not because of the unit, that's fine, but because of the lousy non existent after care
Questions & Answers
Installed 6 years back. The Soft starter replaced already few times. Soft starter Ss9 always blows out. Very very unhappy.
We're sorry to hear about the issues you're having with soft starters. We appreciate you taking the time to leave your review, and will work with our product team to have the issue addressed and resolved.
If the issue persists, please reach out to our Technical Support team to assist on 1800 119 229 or email email@example.com
i have the actron esp system and two of the zones have stopped working, no faults showing and still lit on the controller. tried an IT approach of switching off and on but no joy. anyone had a similar experience/solution? only installed 2 years ago.
Let me say at the start that i am not technician.
Just a satisfied customer.
May i suggest that:
1. Controller may need replacing
2. Loose connection between contoller and zone valve.
3. Faulty zone valve.
You will need a tecnichian to work this out.
We have had the ducted air conditioner for 2 years and only now one of the 2 air conditioning control panels (Model LM24) remains permanently back lit ... can anyone advise a fix ??
Thank You !
Get an answer from our members and ActronAir representatives
|Category||Ducted Air Conditioners|
|Features||On/Off Timer and Remote Control|
|Cooling Power||18.64 kW|
|Heating Power||18.52 kW|
|Auto Cleaning (Self Cleaning)||No|
|Auto Restart Function||Yes|
|Cooling Energy Rating||4.5 stars|
|Heating Energy Rating||5 stars|
|Indoor Unit Dimensions||435 x 1420 x 680 mm|
|Outdoor Unit Dimensions||1045 x 1460 x 580 mm|
|Max Outdoor Sound Pressure Level||54 dB|
|Operating Temperature for Cooling||-10 ℃ to +50 ℃|
|Operating Temperature for Heating||-10℃ to +50℃|
|Manufacturer Warranty||5 year(s)|
Other Ducted Air Conditioners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.