ActronAir Classic

Post Warranty - A Critical Review – Dealing with our Actron Air Ducted System Model SRA151C-0400 has been a major letdown. The unit worked fine during the warranty period, but right after that, it started showing issues, particularly with the soft starter. This recurring problem has become a costly headache, as the replacement part alone costs over $500, not to mention the… Read more

additional labour costs that drive the yearly maintenance expense to around $1000.

What's more frustrating is that this issue seems persistent, as I've had to replace the part twice already after the warranty period expired. Actron's lack of responsibility and support post-warranty is disheartening. It feels like once the warranty ends, customers are left entirely on their own to deal with these recurring problems, and that's simply unacceptable.

To top it off, it's concerning to hear from the spare parts salesperson that this particular part is a hot seller, indicating a widespread issue with the product. Overall, based on my experience, I cannot recommend this product to anyone seeking a reliable and hassle-free air conditioning solution.

Poor product.Poor Service – Brand new 25K system 9 months old has stopped working in the middle of winter. 2 kids under 4, no heating and a company that has zero care. Given an 11 day timeframe for technician review. Avoid.

Reverse cycle air conditioning heater – I wouldn't recommend this piece of rubbish to my worst enemy. Does not heat. Absolutely weak. I have had the motor replaced and still useless. The service from this company is just as bad. Please do not buy Actron Air

Fantastic – The most effective aircon unit we've had. Cools an upstairs area quickly and efficiently (as well as some areas downstairs) . Another brand was removed as couldn't cope with the job. Controls are easy to use and we do not regret this purchase. Had the same installed in our holiday home. Show details ·  1

Awesome brand I have installed hundreds don't believe bad reviews – I'm an install technician I've installed hundreds of Actrons and when I see absolutely false claims that there noisy and sound like a helicopter it makes me mad Only reason for any problems with these units would be installer error I've had a few warranty issues in my Installations actron are quick to resolve the issue never had a problem in… Read more

13years

These people saying it's not smart friendly... It's the only system that your able to control airflow amount on each zone only system that comes standard with 8card zone slots and a LCD interface Neo controller

Please anyone reading this buy Actron there the best

More than likely the bad reviews are from people who went with the cheapest quote had a unlicensed installer do a crappy unprofessional job and are just the type.of people that nothing can please them

Love it – Although only just installed we are completely satisfied and seems to provide the heat we need. Our installer CJK Air Conditioning was so helpful in helping us understand the workings and setup. The vents are very neat looking in the ceiling and the outside unit is quiet. Show details ·  1

7 years $13000 initial cost 0ver $10000 in repairs – 1 compressor , 3 soft starters ,2 fans , 3 boards , 2 contactors, all that in 7 years from day 1 just problems !!!! Won't be wasting my money or time with actron or their associated brands Show details

Aussie made and there’s the problem – I’ve posted my review of our latest purchase and am sorry to say that neither the retailer or Actron have stood behind their product and site specific design and install. Simply the unit is not fit for purpose, the Classic model has serious design flaws associated with the heating mode, and defrost/compressor. The external noise is dreadful. And… Read more

it’s not confined to one particular tone either. I’m surprised it even complies with EPA. We are so disappointed right now that we can’t even use the damn thing. Actron have stated they will install what I call a few bandaids and the installer will move it less than 2 metres however these will not fix the technical issues that are inherent in the Classic model. The neighbour is now organising an acoustic report. We know it will fail. It cannot be a normal operational noise that an aircon sounds like a helicopter about to land. I don’t care what the specs say. I’ve had aircons before, we’re not stupid. The “Australian” advertising claim does zero for consumer confidence. My advice to anyone wanting ducted aircon is to go with an international manufacturer. Incidentally our pool cleaner purchased in October last year stopped working as it had done previously. Given the experience with the aircon I thought to toss it and just wear the cost. But I decided to make a call to the retail store (in Qld btw) to see if there might be a small part to change. I explained that it had been sensational and then stopped climbing the walls as it had done since new. The young girl said she’d place a warranty claim with Pentair/Onga and would get back to me. Next morning she called and said a replacement head was dispatched and I’d receive in a day or so! No return for the crapped one just a new head! I said wow that’s amazing. She said “oh they are so good like that. They know their stuff is good and if one slips up they want the customer to be happy. It doesn’t happen often because their equipment and pumps are very well made and they stand behind them”. Well done NON- Australian import!

Super Expensive to run / Actron booked a service never turned up – We have had our Actron ad-on unit for about 2 years and has cost a fortune to run on average $15-$20 per day running at 24 Degrease during summer. Never seems to stop. It does cool We also have solar we were told these were economical - not!!! We built with Afonso homes Originally there was a fault with the thermometer. That was fixed I still… Read more

believe there is a problem. I have spoken with ACTRON earlier this year who booked a technician to come out. They never turned up. The lady I spoke to @ ACTRON stated she has one of these units and they apparently do cost this much to run ! Who in there right mind would purchase one of these is that's the case Not happy

Junk unit and poor service – We had an old unit which had multiple issues over its lifetime. It eventually started blowing cold air from the ducts while on the “heat” system in August 2019, and after 6 weeks of to-ing and fro-ing, it was eventually replaced. It took so long to rectify the issue that I moved out of the home as I had a small baby and the house was too cold… Read more

being winter. Less than 12 months later and a brand new system - again, blowing cold air while on the heat setting. I am dreading having to go through this process AGAIN less than 12 months later, given how terrible the service was last time around.

Whoever writes these good ratings for this product is either being paid or is an employee - there are too many common problems here. It is also DEFINITELY NOT a quiet machine ... thankfully our neighbours bedrooms are the other end and as such don’t complain about the noise.

For completeness, I can say the we have had no issues with the cooling function. If you are wanting it for heating purposes only, I would strongly advise against.

This is a great product Aussie made – The main things I like about the unit is that it is Aussie made and how the unit is exceptionally quiet internal noise,Easy to use touch pad set the desired temperature and the unit does the rest.I Also like the ability to control different rooms when they are not in use, I like the units ability to cope with the extreme heat in summer and the efficiency. Show details ·  1

Excellent unit, exceptionally quiet internally and copes well in the 40+ deg temperatures – The main things I like about the unit is the exceptionally quiet internal noise, the units ability to cope with the extreme heat in summer and the efficiency. When we replaced our ageing ducted system, our power bills reduced by about 5% - 10%, so the system must be highly efficient. The other issue I like about the system is because it is a… Read more ·  1

digital compressor, it can run down to 10% of its rated capacity as apposed to about 40% for a inverter system so we can air condition one room if required. We have had the system for 9 years with one failure. I learnt to use only genuine Actron service for repairs. I would definitely purchase another Actron system if I required another system.

Inefficient to cool in temp around 40 degrees – Hi Team, Got this from my builder Simonds Homes that was handed over around 23rd Nov 2019. AC didn't cool even with one Zone On and two zones off. It seems the AC isn't cooling enough when temperature goes beyond 40 degrees. Thanks, Satya Show details

The best decision everrr :) – The unit copes very well with the demands placed on it, even in extreme weather and when cooling both zones simultaneously. Also, the controls are also very easy to use. Show details ·  1

performs to my needs and was the correct choice for me – has not failed in this extreme heat .settings are easy to understand and perform well.in 43 degree temps outside the unit is more than capable ,roof temp would be much higher and still performs as one would expect. Show details ·  2

Quiet and effective – Having read many reviews and spoken with others who recently installed reverse cycle AC, we opted for Actron and have been very happy with its performance - especially in temperatures over 40 degrees. Show details ·  1

Terrible – We have just moved into our new Simonds home and Actron aircontioning unit was included. Unfortunately just after a month, this unit has stopped working because of some manufacturing fault. The worst part is the service team - the lead time was 3 days and someone came today after a week to just inform nothing can be done for another 1 week. It has… Read more

been so hot, temperature has been over 35 degrees on a daily basis. I seriously would not recommend anyone to use this brand. All my holiday break has been ruined in this extreme heatwave. My family came over from overseas for the first time in the new house and they have got sick coz of this heat. We can’t of course change the weather conditions, which is why paid money to get the aircon installed, which is of no use either. Thanks team Actron and Actron air conditioner for ruining my christmas break. Had proper quality assurance been done at the product level, would not had to suffer on a daily basis and don’t even know till when.

Very efficient – We have a recently built a new home with McDonald Jones Homes and the ActronAir conditioning unit was included. We upgraded to the 20KW system and cant fault it. It is quite and cools the house down within 30mins. Show details ·  1

So noisy – Had this addon air cond installed about a month ago after using evaporative cooling for years with mixed results and a split system that only cooled one part, so decided to get the whole house done with ducted air. I have only tried it out a few times as we have not hit the summer months yet. It seems to work fine at this stage but the outdoor… Read more

unit is very noisy, its down the side of my house not too far from my neighbours master bedroom. There is no way I could use this at night without them complaining, thats going to be a drag in summer.

The noise is normal, Ive asked already, and the brochure stages the DB reading which I compared to a few other addon manufacturers but sneakily actrons Noise readings are at 3m vs others manufacturers that state it at 1 metre, which sadly I didnt notice at the time.

I see they just released a series 2 that seems to have cut 10db off the noise level at the lower end , no doubt because of constant complaints about noise.

Oh well Im stuck with it now.

Seems like a well built unit at this stage and the cooling seems good, but if you love your neighbours I would reconsider.

Great After Sale Service Steve & Daniel – After three years, the aircon stopped working. I was very concerned when I read the reviews. We called Actron Air and explained that our air con stopped working and they told us that a team will come to check it out. About a week after, Steve & Daniel came to our place. In no time they located the issue, repaired it and told us that it is under… Read more ·  1

warranty. We are not totally convinced with the quality of the product as our neighbour who also got an ActronAir airconditioning got some issue just after 2 years but hopefully the after sale service (Steve & Daniel) were great, fast and efficient. Thank you Guys.

It’s ok , but very noisy – I recently installed Actron Air , Not bad , but very noisy, I am not sure weather I should have chosen higher end model , but I got single phase , so no option, just installed, so want to wait and see Show details

Love my Actron Air – I am so glad that Actron Air, now has its own installers and servicemen because they have been trained on this specific system, and know what they are doing. The reason I am writing this is in 2012 when I first brought my ducted air, I ended up with a company that sold me the system but had no idea on the correct way it should be installed. … Read more ·  1

The problem was that the electrician had mucked up, when that was rectified I have not had any problems with it. It cools or heats in a very short amount of time. It is made for our Australian climate plus it is Australian owned. This is not an Advertisement this is my own thoughts on what I think is the best ducted air on the market

Recommend this to any prospective purchaser – Very impressed with the performance of this unit. We chose the 20kw unit due to the fact that we have a two story open plan home and with two zones it really does well both in sumer and in winter... handels the hotest and coldest day with ease. I would recomend this to anyone Show details ·  1

Parts / Service - AVOID – Trying to get my 92year old Mothers Air con fixed, was diagnosed as a faulty capacitor - called Actron to give them the model and serial number etc - given wrong information regarding capacitor size by the Actron Service / Parts division. I paid someone to come out and fix it, but as it was the wrong part they had to go back and get the right one… Read more

- costing me $150 more in service fee as I had to pay for the bloke to drive in peak hour traffic to get the right part...

Actron air ducted system – Not the cheapest quote for ducted air, but the most detailed and had two systems to choose from- three or two zoned. Very quick installation from acceptance of the quote, considering it was installed in November this was amazing! Installers were on time and efficient. Have used the system all summer even on the 45+ degree days and it has been… Read more ·  1

awesome! Very quiet units both inside and out and quick cooling- I only use on low setting and its cool within 10min. Very happy so far :D