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Super Expensive to run / Actron booked a service never turned up
We have had our Actron ad-on unit for about 2 years and has cost a fortune to run on average $15-$20 per day running at 24 Degrease during summer. Never seems to stop. It does cool
We also have solar
we were told these were economical - not!!!
We built with Afonso homes
Originally there was a fault with the thermometer. That was fixed
I still believe there is a problem. I have spoken with ACTRON earlier this year who booked a technician to come out. They never turned up.
The lady I spoke to @ ACTRON stated she has one of these units and they apparently do cost this much to run ! Who in there right mind would purchase one of these is that's the case
Purchased in July 2018 for A$5,000.00.
Problems from day one.
Unit continues to go into defrost mode even when temperature is only 8 degrees outside. The unit is still under warranty and we were told this is the way the system is suppose to work according to manufacturer. We cannot get our house to reach a desired temperature because it's constantly going into defrost mode or it just blows cool air.
All we want is for the unit to do its job when it's really cold or really hot. We are going to have to buy from another company to pick up the slack from Actron's unit.
If you want to use this system to he...at and cool stay away! Had E3 errors with it since the first week which finnaly got resolved after 12months. Actron tells installer they can't install sensors on ceilings though there is no installation instructions advising they cannot be installed that way. Now I have sensors in my house that can't be used with the only option to move them. No one to help pay for this to be resolved. Actron not willing to fix or work with installer to resolve. My unit has been put back to an Esp Plus from the Ultima. Running costs between $20-$30 per day costing us a fortune. ESP is a waste of time if we can't get the house close to desired temperature. Alot of inconsistancies, we are still finding it blowing cold air. Only one positive thing I can say is the customer service from the technicians has been good. They have been out at least a dozen times and have been good to deal with. Biggest mistake spending all this money on a product that promises savings.
Purchased in February 2019 at Actron for A$16,000.00.
Heats/Cools the house very well, but have had multiple soft starter issues
We have had this unit for around 8 years now - it heats/cools very fast and the rooms are very comfortable, even in extremely hot/cold conditions.
However, we have had 5 soft-starter failures during this time. Each time this has happened we have been without heating/cooling, which can be very uncomfortable. After talking to a few air-conditioning repairers, this can be a common issue, but not as common as I have experienced. I have had multiple tests run on my system (run capacitor, voltage drop, cable size), but nothing out of the ordinary ha...
Purchased in June 2011 for A$12,000.00.
Although only just installed we are completely satisfied and seems to provide the heat we need.
Our installer CJK Air Conditioning was so helpful in helping us understand the workings and setup. The vents are very neat looking in the ceiling and the outside unit is quiet.
Purchased in June 2020.
Perfect for Australian temps
Living in the Outback of NSW we experience 40 degree days regularly, ActronAir air conditioner cooled the house easily. Great purchase and a great product for our conditions, would recommend highly.
Purchased in June 2017 for A$11,000.00.
Junk unit and poor service
We had an old unit which had multiple issues over its lifetime. It eventually started blowing cold air from the ducts while on the “heat” system in August 2019, and after 6 weeks of to-ing and fro-ing, it was eventually replaced. It took so long to rectify the issue that I moved out of the home as I had a small baby and the house was too cold being winter. Less than 12 months later and a brand new system - again, blowing cold air while on the heat setting. I am dreading having to go through this process AGAIN less than 12 months later, given ho...w terrible the service was last time around. Whoever writes these good ratings for this product is either being paid or is an employee - there are too many common problems here. It is also DEFINITELY NOT a quiet machine ... thankfully our neighbours bedrooms are the other end and as such don’t complain about the noise. For completeness, I can say the we have had no issues with the cooling function. If you are wanting it for heating purposes only, I would strongly advise against.
Purchased in August 2019.
3 Months Waiting for a Repair - But They Don't Care!
In early February 2020, the eight year old Actron Air SRA160C Standard ducted system installed when our home was built in 2012 lost all its gas. A local AC technician identified several leaks in the external unit coil. A second local technician identified that the internal coil had gone "porous" with multiple leaks requiring full replacement. I approached Actron Air to obtain a recommendation for their nearest accredited agent, assuming I would get more specialised service by approaching the original supplier. How wrong could I have been. ...Actron Air recommended Amar Air Conditioning, who provided a quote which I accepted on 26 February. Installation was scheduled for 17 March, because it was going to take over two weeks for the part to be supplied (Note - this is from an Australian manufacturer who promotes local service!). On the morning of 17 March, Amar Air Conditioning sent a text that they couldn't do the job, the owner/technician stating he felt unwell. Despite repeated texts from me seeking an update on a revised installation date, Amar Air Conditioning refused to respond at all until 2 April, when I eventually received a two line statement saying he was unable to do the job, with no reason provided! Upon approaching Actron Air for help, they advised that Amar Air Conditioning was the only agent for Actron Air in South Australia, and they had no other option to help me. They made numerous verbal promises on multiple occasions to resolve the matter, but eventually just stopped returning my calls. They did nothing to help. They clearly do not care about customer service. It seems to me this organisation is only interested in selling air conditioners, not providing genuine after sales service. I have had to go back to a local independent ac technician, who has quoted to complete the work, but at nearly $1000 more than I was quoted by Amar Air conditioning and it is now two months down the track. Not good enough Actron Air!!!
- Classic SRG131E (12.2kW, Single Phase)
- Verified purchase
This is a great product Aussie made.
The main things I like about the unit is that it is Aussie made and how the unit is exceptionally quiet internal noise,Easy to use touch pad set the desired temperature and the unit does the rest.I Also like the ability to control different rooms when they are not in use, I like the units ability to cope with the extreme heat in summer and the efficiency.
Purchased in February 2020 at Ample Air NSW Penrith for A$8,000.00.
Review collected in partnership with ActronAir
Terrible outdoor unit... poor service.
Bought this unit 7 years ago, after 6 years the internal motor failed cost $800. 12 months later the outdoor unit started making loud banging noises. Actron came out charged me $220 to tell me that it was normal. Thru Actron, another service agent came around charged me $231 to tell me that although it was one of the loudest units his heard, the unit was otherwise working. The issues: neighbors 3 doors down can hear it. Our next door neighbor, a nurse working shifts, can hear it and it keeps her awake. I am as deaf as door knob and I can hear it. Actron service has been appalling and having paid in excess of $11000 for this unit you would have thought the product would have been much better.
Purchased in October 2013 for A$11,000.00.
- Classic SRG131E (12.4kW, Three Phase)
- Verified purchase
Excellent unit, exceptionally quiet internally and copes well in the 40+ deg temperatures
The main things I like about the unit is the exceptionally quiet internal noise, the units ability to cope with the extreme heat in summer and the efficiency. When we replaced our ageing ducted system, our power bills reduced by about 5% - 10%, so the system must be highly efficient. The other issue I like about the system is because it is a digital compressor, it can run down to 10% of its rated capacity as apposed to about 40% for a inverter system so we can air condition one room if required. We have had the system for 9 years with one failure. I learnt to use only genuine Actron service for repairs. I would definitely purchase another Actron system if I required another system.
Purchased in November 2011.
Inefficient to cool in temp around 40 degrees
Got this from my builder Simonds Homes that was handed over around 23rd Nov 2019.
AC didn't cool even with one Zone On and two zones off.
It seems the AC isn't cooling enough when temperature goes beyond 40 degrees.
Purchased in September 2019.
- Classic SRG101E (10.2kW, Single Phase)
- Verified purchase
The best decision everrr :)
The unit copes very well with the demands placed on it, even in extreme weather and when cooling both zones simultaneously. Also, the controls are also very easy to use.
Review collected in partnership with ActronAir
- Classic SRG151E (15.0kW, Single Phase)
- Verified purchase
performs to my needs and was the correct choice for me
has not failed in this extreme heat .settings are easy to understand and perform well.in 43 degree temps outside the unit is more than capable ,roof temp would be much higher and still performs as one would expect.
Purchased in November 2019 at actron air installed by ample air.
Review collected in partnership with ActronAir
Quiet and effective
Having read many reviews and spoken with others who recently installed reverse cycle AC, we opted for Actron and have been very happy with its performance - especially in temperatures over 40 degrees.
Purchased in November 2019 at Shannon Electrics for A$7,038.00.
We have just moved into our new Simonds home and Actron aircontioning unit was included. Unfortunately just after a month, this unit has stopped working because of some manufacturing fault. The worst part is the service team - the lead time was 3 days and someone came today after a week to just inform nothing can be done for another 1 week. It has been so hot, temperature has been over 35 degrees on a daily basis. I seriously would not recommend anyone to use this brand. All my holiday break has been ruined in this extreme heatwave. My family c...ame over from overseas for the first time in the new house and they have got sick coz of this heat. We can’t of course change the weather conditions, which is why paid money to get the aircon installed, which is of no use either. Thanks team Actron and Actron air conditioner for ruining my christmas break. Had proper quality assurance been done at the product level, would not had to suffer on a daily basis and don’t even know till when.
Purchased for A$12,000.00.
- Classic SRG201E (19.1kW, Three Phase)
- Verified purchase
We have a recently built a new home with McDonald Jones Homes and the ActronAir conditioning unit was included. We upgraded to the 20KW system and cant fault it. It is quite and cools the house down within 30mins.
Purchased in November 2019.
Had this addon air cond installed about a month ago after using evaporative cooling for years with mixed results and a split system that only cooled one part, so decided to get the whole house done with ducted air. I have only tried it out a few times as we have not hit the summer months yet.
It seems to work fine at this stage but the outdoor unit is very noisy, its down the side of my house not too far from my neighbours master bedroom. There is no way I could use this at night without them complaining, thats going to be a drag in summer.
Purchased in October 2019.
Great After Sale Service Steve & Daniel
After three years, the aircon stopped working. I was very concerned when I read the reviews. We called Actron Air and explained that our air con stopped working and they told us that a team will come to check it out. About a week after, Steve & Daniel came to our place. In no time they located the issue, repaired it and told us that it is under warranty. We are not totally convinced with the quality of the product as our neighbour who also got an ActronAir airconditioning got some issue just after 2 years but hopefully the after sale service (Steve & Daniel) were great, fast and efficient. Thank you Guys.
It’s ok , but very noisy
I recently installed Actron Air , Not bad , but very noisy, I am not sure weather I should have chosen higher end model , but I got single phase , so no option, just installed, so want to wait and see
Purchased in July 2019.
Love my Actron Air
I am so glad that Actron Air, now has its own installers and servicemen because they have been trained on this specific system, and know what they are doing. The reason I am writing this is in 2012 when I first brought my ducted air, I ended up with a company that sold me the system but had no idea on the correct way it should be installed. The problem was that the electrician had mucked up, when that was rectified I have...not had any problems with it. It cools or heats in a very short amount of time. It is made for our Australian climate plus it is Australian owned. This is not an Advertisement this is my own thoughts on what I think is the best ducted air on the market
Purchased in September 2012.
Questions & Answers
Hello, I would like to ask for the possible reason/s why my air conditioner unit SRA151C has failed to work effectively since its installation 2+ years ago. On hot days and I mean mid thirties onwards it cannot maintain the house to a comfortable level. It can be turned on for hours and will never bring the temp down inside once it is too hot outside. You will still be sweating and uncomfortable. In winter it rarely produces enough heat to be effective, and continuously puts itself in defrost mode for minutes on end can be 30+ mins of continuous defrost mode before kicking back in again or worse it never comes out of defrost mode and I have to resort to turn the thing off all together. I raised these issues immediately when they were encountered with the contracted installer for actron who has not done anything satisfactory to resolve this issue. Just made excuses and given false information. I have now just discovered that the remote wall sensor that was installed at time of installation by said contractors hasn’t been installed at all. No wires, cords nothing. Just a piece of plastic nailed to the wall which brings into question the standard of installation of the unit itself. I am asking what the genuine issue could be that may explain the issues I have.
I'm still having issues with my unit. It goes into defrost mode in winter not long after the unit even starts up so our house doesn't even get the opportunity to warm up.
Same for summer when the weather warms up the unit stops.
I've asked for a split system to be supplied for when there big unit fails but they dont care. They think it's acceptable for us to be freezing in winter and the unit is doing its job stopping.
I have them coming again soon for the unit stopping when the temperature is warm.
Biggest mistake purchasing this investment. We are so unhappy with the quality of this product. I will never purchase Actron again.
I'm sorry I don't know how to help you.
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.
We would like to help you find a solution for your issue. To start could you please email email@example.com and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST).
ActronAir Customer Care
Why does my Actron AC stop working when the temp gets above 42degrees, as it did last summer?
Why does my Actron AC stop working when the temp gets above 42degrees like last summer?
Thanks for getting in contact with us here on Product Review. Can you please email the following detail to firstname.lastname@example.org so our service team can get in contact:
- Contact Number
- Serial Number on outdoor unit
- Address of install
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