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Sponge ring set for my steam oven
I called to order a new sponge for my AEG steam oven. The sales assistant Nicole was very helpful. Nicole helped find the product code, then in a very generous offer, sent the sponge out as a complimentary service and free postage as well. I was very impressed with both the prompt service and the sponge arrived today in the post - first class over night delivery!
Calvin technical sales man brilliant
Had a issue with my washing machine and had to call AEG to organise a technician as machine was still under warranty.
Calvin their technician was extremely professional and helpful and even gave me some great tips in how to keep its longevity.
Very happy with the service received.
Do not buy from these people!!!!!
The worst customer service & after care!!! Wouldn’t buy from them again if they paid us to! Be very careful with their products, faulty & then no decent support is offered. Trying to get a refund for their faulty product & being abusive by their service agent is hell. They say that they will refund, but it seems to never happen. They are rude on the phone & just play mind games, very unprofessional!!!! It’s been months since we returned both the washer & dryer & still no refund!!!!! Disgusting & unprofessional!! They took our money in a hurry for preorder that took 2 months, but when it comes to giving back our money it’s impossible. Never purchasing from these people again!!!!!
lie, cheat, and no way to know where my $3000 canopy rangehood is.
I have purchased the canopy rangehood ($3,000) from AEG.
It has been more than 30 days. There is no delivery. They even lie to us by saying that the product will be delivered. However, we receive nothing. when we follow up, No feedback from AEG staff when we call them,
Fraud.. I am not sure where is my canopy rangehood now. You do not buy aeg fraud company!
Now AEG gives us no choice. First, I ask for refund but they said that they will charge me for getting the items back to their stock (I purchase 3 items - two items ...
Would never buy AEG again
I was talked into buying an AEG dishwasher it was more than I wanted to spend however thinking that it might be a better option agreed to purchase it . It broke down after 2 years and is unable to be fixed even though I paid $285 to a service technician only to tell me that it cannot be repaired . I contacted AEG , explained the situation and the customer service agent didn’t want to know about it and was rude and difficult and totally unhelpful, basically telling me bad luck and they couldn’t And wouldn’t do anything to help me . It stills si...ts in our kitchen rendered useless . What a waste of money I’m Guttered . Harvey Norman were just as useless and offered not assistance . I will not buy AEG or shop at Harvey Norman again . Disgusted !
Poorest Service - incorrect commitments -
Poor quality led to smashed glass whilst the oven was in operations
Contact center promised to send an agent after a week - No one turned up Or called and it kept moving on to next day everyday.
Our AEG oven was 7.5 years old and had just had light domestic use. In fact, it still looked brand new.
The fan stopped working and the AEG serviceman arranged for the oven to go to the workshop because he couldn't remove the 4 rusty screws holding in the fan cover. The workshop said that they could not do repairs as they could not remove the 4 rusty screws and the parts [that they could not inspect] were no longer available. It must be a common problem. The oven has now been disposed of.
My AEG dishwasher stopped working and the Control panel on the rangehood failed when both appliances were 2.5 years old and just out of warranty. I would not recommend AEG appliances.
I hope Winning Appliances no longer promotes AEG products.
no invoice no warranty
I recently purchased and AEG line trimmer from Bunnings, I always make a habit of photographing the invoice as the printed ones fade. I have used the trimmer twice and it now sounds like the gearbox is gone as motor runs but head will not spin.
I went through my photo's of receipts but for some reason this one is missing I must have accidentally deleted it.
I sent an email to customer service explaining the situation and all they could say was no invoice no warranty.
As a manufacturer myself If a product that can easily be traced by the serial...
Terrible after care service
AEG dryer on the blink again for the second time within warranty. Rang to arrange service, next booking was 16 days away between 9 to 5. Took day off nobody showed up. At 5.30pm outside of hours tech called he could come in later that night as his car had to be serviced. As we declined late evening visit due to other commitments we now have to wait another 3 weeks. Thats almost 6 weeks without a dryer! No understanding from customer care team just justification of their actions.
AEG Washing machine
Please don't buy This machine,This LF8C9412A Model is rubbish , Do not work from day one. Repairer came twice to fix He said me machine farm was bend and unable to fit the front panel. AEG told me this is my choice to choose AEG product. Hopeless customer service .Never again
AEG Warranty problems compact combi oven
Don't Buy AEG Combi Oven If You Want Them To Fix It When It Breaks Down After 18 Months Of Service.
The microwave in my AEG combi oven went down 10 or so days ago.
Phoned for warranty service and they said it was one week.
The week expired and we get notice on the day that it is delayed another week
Phoned warranty service who advised they have insufficient service men in SE Queensland to be able to remove it.
I said if it breaks down in 18 months I think I want a new one .
Warranty says it will still have to be checked and they have insuffici...
AEG dreadful customer service
Lost entire home in a Disaster. Finally rebuild has started. Was told by AEG that when I pay it would take two days for freight from Brisbane to where I live. I paid. When I followed up because the cabinet maker needs appliances for kitchen installation, was told it is (now) going via rail and would not leave until the shipping container is full. Many many many phone calls got me no where. Could be another month, but AEG don’t have a time frame. Been displaced for two years, now out of home even longer.
AEG are the most biggest rip off I have ever dealt with they keep deducting money off me saying they gave me ten percent
They are a rio off they don’t honour their word or their warranty they want their induction then they will refund my money will take up to five weeks how disgusting is that no cook top for five weeks Pathetic company never ever go with them
Poor customer service
Payment was taken 3 times for a washing machine. Despite being told that the refund was done immediately, we are still waiting for the money to be returned 11 days later. Keep being told one payment has been done, but nothing in our account and the second payment being done as soon as possible. Not talking about a small amount of money either, it's nearly $3400 !! If I could give 0 stars for customer service, I would.
3 Ovens 1 dishwasher
Absolute rubbish! Every item has been replaced and still having problems!!! Recommended by Harvey Norman!!!!!! Have now up and replacing them! Was assured they were great products! Shocking service and replacements also have problems!!!!
Questions & Answers
I would like to know where the latest AEG 45cm combi steam oven is made. Can anyone help please? Thankyou.
Very interesting, was told this was a premium product and the after sales service was exceptional. Will steer clear I think.
I complained to their email listed, a service technician then came out free of charge to fit the carbon filter (previously told would have to pay for technician), the technician also had trouble fitting it but fitted it in the end. Also found out don't need to have the carbon filter, it stops the cooking smell, only reason for it apparently. The green light that comes on when it needs changing has stayed on though even new carbon filter has been installed.
No question about the product - it is a premium product. It’s just the issue of the person at the end of the phone not listening to me In the first place and then the extreme delay in getting the refund. Maybe COVID19 had something to do with the refund delay.
....someone actually told you their after service was exceptional????! That person must be working for AEG. Steer well clear. I waited 6 months for a replacement of a faulty item and when it finally arrived the battery was missing....
Thank you all. Nearly bought an AEG wall oven. Will steer clear ... thank goodness for this great website and service.
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