AEG

If I could give AEG zero stars I would! The worst company ever! Avoid AEG like you would the plague! They sell you products then oversell their stock then offer you a totally different product. I bought all my stainless steel kitchen appliances from AEG. They sold my oven. Offered me a black mircowave as a replacement. If I wanted a microwave I… Read more

would of purchased a microwave. How about a black oven they asked. If I wanted a black oven I would of bought a black oven. I asked for a refund of all goods. You need to return them they say. Guess what??? I never took delivery of them. We won't refund your money until you return the goods. I NEVER RECEIVED THEM! I want my money back! I'm still waiting for my refund. I bought my appliances in APRIL. Its almost the end of August! WHERE IS MY MONEY??? Answer : no apology. We don't know how long this will take. GIVE ME MY MONEY BACK! GIVE ME MY MONEY BACK! GIVE ME MY MONEY BACK!

Almost 12 months with AEG’s top-of-the-line washer and dryer, and I’d return both tomorrow if I could. Neither machine has worked properly since we got them. The washer has produced a persistent bad odour from early on, and AEG’s answer has been to make it our problem. We’ve been told to try Epsom salt. Dishwashing detergent. A running list of… Read more

home remedies, none of which have fixed it. And they want us doing this weekly, on a machine that isn’t even a year old and doesn’t have a cleaning cycle built into it. When I pushed back, I was told that’s simply the standard for their machines.

I’ve owned washing machines for years and never once had to run a weekly manual clean to stop one smelling. If a premium appliance needs that kind of upkeep to function normally, that’s a design fault, not a maintenance schedule.

The service response has been just as bad. We’ve had technicians out, and every one says the same thing: the machines need to be taken away and assessed, minimum two weeks. That means going a fortnight or more with no washer and no dryer, for a fault we didn’t cause, on machines we paid a premium for.

I have an all in one AEG washing machine that is still under warranty —- don’t touch this company , worst customer service I have EVER experienced. The one person doesn’t know what the other is doing, going! Service just does not exist — spoke to Joy then Denise !! Oh boy I suppose this just doesn’t matter they are USELESS!! Don’t know the… Read more

difference betweeen spare parts, resolution department or anything else UNABLE to help you at all. Tempted just to go out and buy a new machine of a different brand just so I don’t have to ever deal with this company again.

After my 9 year old AEG washing machine died and was deemed unrepairable (after waiting two weeks for a technician) I decided to purchase a new one with also a new dryer. I chose the top of the line 9000 series for both items purchasing through… Read more

Harvey Norman. Upon delivery I noticed they had only supplied the 8000 series for the washing machine. After complaining I was told they would give me a $300 credit to keep it or they would take two weeks to deliver one. When I then asked the retailer to check the delivery timeframe if I was to place a new order today I was advised delivery was three days away. The retailer then arranged for me to have it delivered as a replacement in four days. When that didn't show up I was advised that AEG had cancelled the order. No money has been returned and I am still wondering if I am going to get the correct machine anytime soon.

I have been a long and loyal customer of AEG - having two housefuls of AEG kitchen and laundry products dating back to 2008 and I have never had a major problem with any product until recently and unfortunately this has been a dreadful experience.… Read more

The service men are all fantastic but the customer service department is the worst i have ever had to deal with. Contact telephone times are terrible and can take over an hour. Call backs never happen. Emails are not responded to for days and no one accepts responsibility. Our dishwasher, under warranty, died on 3/4/2025 and i am still waiting for a replacement. Initially there was a delay because our model is no longer made and the nearest one to it required an additional payment of $300 which I thought was too much seeing i had to have a new panel made for the new one. Finally i agreed to pay to get the replacement - over a month later i am still waiting. We were told it would be delivered two weeks ago - nothing. Then it was last week - nothing. Then we were told that “their agent” who does the delivery and installation had tried to phone us but got no answer. We both checked our phones - no calls, messages or texts. We are not allowed to be told who the agent is so we can call them ourselves. We are still waiting and i can only say that it appears what was a very good company is very badly let down by a terrible customer service department and i suggest you do not buy AEG products.

I had an extremely poor experience with AEG’s delivery service. After spending approximately $10,000 on fridges, I scheduled and received confirmation of a delivery date. I took the day off work and had builders on site ready for installation. No… Read more

one arrived. No communication was provided.

At midday, after hearing nothing, I contacted AEG myself and was told the delivery had not been loaded onto the truck and would not be coming until the following day. At no point was I notified of this change in advance.

When I asked to escalate the issue, I was told there was no management beyond customer service, meaning there was effectively no accountability.

I also requested reimbursement for the cost of having builders on site waiting for a delivery that never arrived. This was refused, with AEG stating installation was “not their responsibility,” despite the fact their failure to deliver as scheduled directly caused the issue.

For a premium purchase, the lack of communication, accountability, and basic customer service was unacceptable.

I would not expect this level of service from a brand like AEG.

I have a top of the line heat pump dryer. No technicians available for 3 weeks This seems to be a regular occurrence with AEG Great product Really poor after sales service

Paid extended warranty for a full set of Washer and dryer, very expensive. Dryer stopped working. Called them, had to wait 4 weeks for someone to come and have a look at the dryer. And called at least 10 times looking for an update. Got hung up on, got told someone would call back (and nobody ever did), and that is the level of service one can… Read more

expect from this company. They simply do not care about customer service.

Update: After having it "fixed", but then not fixed, and a terrible call with a team member called Tracey, I got a call from another team member who advised they had escalated it and approved replacement. That was indeed a good outcome, but please, AEG and Electrolux team, please work on training your customer service advisors. Their job should be de-escalate, not the other way around.

We had an AEG pyrolitic oven in our last home so when we moved seven years ago we bought another one when we renovated. I cook a lot and it has been a brilliant product. We recently had a serviceman to look at the oven as the back plate was missing screws and the fan was rusty. He confirmed that the fan could not be replaced and the screw holes… Read more

were rusted out. I wrote and e-mail to AEG and within two hours I received a phone call to say they would replace the oven. This was arranged within a day through an electrical company in Toowoomba. We had to wait three weeks for a service person to install the new oven and it was done this morning. NO company has ever given such amazing customer service and we are SO impressed with AEG. This Company goes to the top of my list for going above and beyond to assist which is so rare in this day and age. Congratulations AEG

Absolutely appalling after sales customer support. AEG delivered an oven with a defective interior coating and then took 11 days to contact me to arrange for a service technician to inspect the oven. Then the soonest “priority” appointment they could offer was another week away where the oven would only be inspected and a report written with no… Read more

commitment to a resolution or replacement timeframe. They also refused to give a time for the appointment and would only offer a window the afternoon before the appointment which makes it impossible to arrange your workday with your employer. Even after I explained that my 1 year old son has several food allergies and we need a working oven to prepare meals for him, the service consultant flatly refused to do anything more to escalate the matter. Choose any brand other than AEG/Electrolux/Westinghouse they do not give a d#mn about their customers after they have your money.

We puchased an AEG dishwasher in 2021. We wanted a Miele as we had had one before and was really happy with it but they were unavailable for about 6 months and as we were having a new kitchen installed we needed it immediately. A few months ago the dishwasher kept coming up with an “error” code. We rang AEG and they sent a serviceman out. He… Read more

looked at it and said the water pump was leaking. He replaced it and left but the error code continued.

We rang them again and told them we thought it was the “brains” of the dishwasher and they said this time they would need to take it away. And they did for about 2 months.

We had to ring them every day during this period. At one point we has been told it had been repaired and was being tested. After that every time we rang them we got a different story. We were without a dishwasher in excess of 3 months.

We would never buy another AEG Appliance.

I would strongly advise anyone considering an AEG washing machine or dryer to think carefully before purchasing. The products may look good on paper, but my experience with AEG's after-sales support has been extremely disappointing. I booked a technician twice to attend a service call, and on both occasions nobody showed up. Instead of receiving… Read more

any proactive communication or explanation, I was simply told by a call centre that the job had been "reallocated." Taking time out of my schedule to wait for service appointments that never happen is unacceptable. When customers purchase premium appliances, they expect reliable support when something goes wrong. Unfortunately, that has not been my experience with AEG. What has been most frustrating is the lack of accountability and the apparent inability to honour booked service appointments. After two no-shows, I have very little confidence in AEG's customer service and support network. Based on my experience, I would not recommend AEG products. I also hope retailers such as Harvey Norman and The Good Guys take customer feedback like this into consideration when deciding which brands to stock.

I am extremely disappointed with the service and quality of my AEG clothes dryer. For a premium appliance that is only three years old, I expected longevity and professional support; unfortunately, AEG has delivered neither. The service process was flawed from the start. For the initial repair, I was told no technicians were available to visit my… Read more

home, so the dryer had to be taken away to a workshop. Despite having the unit in their possession, they failed to identify the actual problem and returned it claiming it was “completely fixed.” It was not. It then took an unreasonable amount of time to secure a second investigation, only for the technician to confirm the unit is now “completely gone” and beyond repair. A high-end appliance shouldn't be heading for landfill after only three years, and a customer shouldn't have to endure multiple failed repair attempts and poor communication. Extremely poor experience.

I am absolutely appalled by the lack of service and technical competence from AEG. I purchased a premium AEG washing machine, which has now leaked three times, causing significant damage to my flooring. ​The machine was removed from my home for over six weeks for "evaluation". During this time, I was left without a basic necessity for my family… Read more

and was forced to call E&S and AEG every single day for updates. I was verbally promised a refund or replacement, only for them to backtrack and claim "no issue was found." ​The machine was returned to me today. On the very first use, it leaked immediately. ​It is clear that their "testing" process is non-existent. Not only did they return a faulty, leaking appliance to my home, but they have also failed to follow through on their promise to repair the floor damage caused by their product. ​To be left for 40+ days without a working machine, only to have the same broken unit dumped back in my laundry, is disgraceful. I have lodged a formal complaint with Consumer Affairs Victoria and will be taking this to VCAT. ​Avoid E&S and AEG if you value your time, your money, and your home.

We bought an AEG washing machine and it broke down less than a year after purchase. What has been even worse than the faulty machine is the shocking customer service. Every small step in the repair process took weeks. We were left without a washing machine for over a month and had to keep going to the laundromat just to do basic washing. It was… Read more

extremely inconvenient and frustrating.

Customer support seemed completely uninterested in helping or resolving the issue quickly. We had to chase updates constantly, and there was very little communication or urgency from their side.

Very disappointed with both the product quality and the after-sales service. I would not recommend AEG based on this experience.

My AEG 60cm Steam Oven (Model BSK774320M) continues to amaze me — and not in a good way. After using completely normal amounts of olive oil while roasting (you know… like people do in kitchens), I started noticing the internal nuts and bolts looking worn and corroded. Apparently, this oven treats olive oil like it’s industrial acid. What’s even… Read more

better? Nowhere and I mean nowhere in the manual does it say, “Do not cook with olive oil.” Not in the warnings. Not in the maintenance section. Not buried in tiny print. If your oven can’t handle one of the most basic cooking ingredients on the planet, that feels like a detail worth mentioning. I bought a steam oven to cook actual food, not to run a controlled lab experiment testing the durability of hardware against salad dressing. For a premium-priced appliance, I expected durability. Instead, I’m left wondering if I need to switch to air and optimism as my main ingredients. Very disappointing.

We have an AEG 8000 wahing machine that stoped working.We called and made an appointment to have it fixed, my wife took the day off work to be here for the serviceman. No phone calls or contact he just didnt show up when we called them we were told… Read more

try someone else but then they promised that we would be first on the list in 2 weeks time, this is a total of 4 weeks. Once again they didnt show up.When we called they suggested to try some one else. A solutly disgusting! We will buy another machine and it wont be an AEG. Steve Wain

Bought a dishwasher from AEG. The inside space is smaller, it doesn’t dry the dishes properly and doesn’t clean dishes many of times. Their customer service is awful and although they accept all the above issues, they say the product is not faulty and it’s how it is and do not accept return. The poorest customer services and their product is not definitively worth the price. Just awful

Electrolux AEG took three weeks to book a repair for AEG dishwasher, technician finally came out to diagnose what took him less than 2 minutes to suggest part needs to be ordered. Will have to wait another 3 weeks to get it fixed. If I knew this service is this bad then I would look at another brand. Staying clear of this brand next time

The AEG induction cooktop is the most frustrating item i have ever used in a kitchen. This cook top decides which element to reduce heat no matter what you want. You think you are pan frying and all of a sudden you are boiling. Dont move your pans more than a mm or the heat will shut down. Turn around and all of a sudden nothing is cooking. I… Read more

paid a premium for the top of range and am about to throw it in the bin because AEG says it was designed this way and they will not come to the party in any way whatsoever. I even said I'd pay to change yo gas and they said bad luck we will not do anything to rectify the problem. I'll never buy another AEG product again. Rubbish product, design and service.

AEG have the worse costumer service. Do not buy anything from them. I have had a faulty washing machine for over a year now and its still under warranty but they keep telling me I just need to keep using descaler to fix my problem. Therefore I am left with a machine that ruins all my clothes.

AEG originally confirmed via email that they would come to service my washing machine. Now they are saying it's been rescheduled towards the end of the month. I requested them to send someone out to service earlier, and don't understand why it takes so long for a techician to come and service their product.

Oven failed to work as required day before Christmas. Only moved into newly renovated house on 15 Dec. Tried to book a tech asap, online booking system doesn't work. Finally got a call back after complaining on FB message. Earliest booking is for 20th Jan 26. So have no oven working as it should for a month. Don't waste your money!