Top of the range dishwasher, fine when it worked - dreadful warrenty service when it didn't!
I chose this product because of the extended warrenty (five years). I had to draw on the warrenty after 4-months because multiple faults rendered it unusable. One of the faults resulted in flooding and damage to my brand new kitchen cabinets. AEG intially refused to replace it and I am still going through the process to get the damage rectified. They don't have a complaints team and they won't allow calls to be escalated. The only form of escalation consumers have with this company is Department of Fair Trade/Consumer, Trader and Tenancy tribunal. Think twice before buying either this or Elecrolux, which is the same company and call centre.
Warranty is great until you claim
I have a number of AEG battery power tools. I have had three problems the first was a 18v battery that stopped charging Bunnings replaced it on the spot. Second problem was a drill with a constantly jamming chuck and again bunnings replaced. Latest problem is a 6ah battery that won’t fully charge not all the orange charge lights come on. Wasn’t sure if was just the lights so contacted AEG who told me to take it to bunnings, this time bunnings sent it to AEG and 8 weeks later I am still waiting for a result. Luckily I have several batteries but imagine if it was job critical and a two months plus wait for s repair or replacement. The warranty is good on paper but terrible in delivery
The worst customer service experience I’ve had
Spent $10k to get “the best” only to discover that the new cooktop didn’t work from the get go.
Then lied to by the AEG area manager about how their “technician” would immediately replace it.
Now waiting again for them to get stock and replace it.
Oh how I wish I’d read these reviews before I got talked into this junk by “Winning” appliances who are quite obviously on a large commission to push this brand.
Stay away from this brand the premium quality product is all hype
Great customer service
Our combo steamer had stopped steaming and emailed their customer support which arranged a technician immediately. The technician was very helpful and fixed the issue and advised us of the problem and gave us helpful tips. They also asked if any other of our AEG products had any issues and they would be happy to look into it. This is what I call as great service as part of their warranty! Thank you AEG
The AEG dryer I purchased it's an excellent product but the people that installed it are incompetent. Even I told them more then one time that the new bamboo floor it's sensitive to scratches they pushed the trolley before position it on the wheels , resulting in a 200 $ damages. I can understand can happen but what it was even more annoying they lied to their office and they said the scratch was already there when they arrived.
- Verified customer
Good product, very poor service!
My dishwasher is good but the service is appalling. No one can tell you when the appliance gets delivered, you have to keep calling & checking then they still couldn't get it right. Leaking on my first use due to poor plumbing work offered from the company. Emergency call out took a week after several phone calls & emails and no apology from the company for my water damage floor. My first experience with AEG would be my last. I would not recommend to my friends after what I experienced.
Great Customer Service
Have installed a four burner AEG gas cooktop. I was having a problem with gas flow not simmering. Emailed AEG customer service and Nicole promptly replied and organised a service technician to check. All fixed with two weeks over the Christmas break. Thank you
Dont buy an AEG dishwasher
We purchased an AEG dishwasher a month ago with a special deal that included installation. When the machine was delivered there was a fault with it and it wouldn't turn on. In view of this we decided to get a refund and go with a Bauch (happy we did - very good machine). Our major focus of complaint is with the company - hopeless service and extremely frustrating to deal with. It has been a month and despite numerous phone calls, emails and promises from them, we still dont have our refund. Dont go anywhere near AEG!
AEG Dishwasher F77000M0P/AU
We have had 2 serious issues with this dishwasher (won't drain water, antiflood mechanism kicks in) since we bought it in 2013. It is used heavily as a family of four, but we always rinse dishes well and it is supposed to be a premium brand as others have said. So that's not ideal, but in itself not a deal breaker.
However dealing with their customer service is the most frustrating experience! The technicians are clearly over booked (eg: six or seven jobs all over the WA metro area) and do not turn up within the 5 hour window. Yesterday the technician failed to show up at all, despite me calling twice to check on progress. It's not good enough when people have work commitments etc.
- Verified customer
Beware of delivery issues for bulk orders.
Be careful when placing bulk orders for AEG appliances. The Australian distributor will not allow you to split-deliver items without paying out the entire order. In our case, we have 8 appliances ordered for delivery in March 2020 for a new build. Our cabinetmaker requires one product to be pre-delivered to them for integration in the kitchen. AEG will not let me pay this one item out in advance; they are insisting on all items being paid in full or they won't release the one required now. Hope this doesn't reflect the standard of service we can expect for the duration of our relationship with this company.
Horrid appliances! Three ovens each one gas had ongoing problems!
Do not buy theses ovens! Had had repair man out several times to each oven still having problems! Total rubbish! Called Australian help number and youngish sounding man on line was rude, abrupt and not at all helpful and this was in the first year of having the ovens!Then called my local appliance repair and they organised warranty! All three ovens have had problems abs steam oven still not working! I’ve given up! Was assured from Harvey Norman they were top range appliances well I beg to differ! The sales guys must be offered big commissions for selling this rubbish!
AEG DEFECTIVE DRYER
Purchased an AEG Lavatherm 8000 dryer new from Harvey Norman 12 months ago. Had to call the service contractor for AEG whitegoods because the dryer was making an abnormal noise. I had to call AEG service twice to book a service call then only to be told by the contractor the dryer needs a complete new motor. AEG is supposedly a premium brand. AEG call centre now are saying the part will not get here for another week. Morally AEG should replace the damaged dryer instead of paying the contractor to replace a whole new motor and inconvenienced a c...ustomer. I purchased AEG whitegoods in good faith thinking it is a premium and reliable brand. I should have read Product Review first as AEG product & customer service reviews are terrible. I will never recommend or purchase any AEG product again nor will I buy from Harvey Norman, as the salesperson was pushy and swears by AEG that it is a good brand. ***UPDATE*** AEG just called telling me they are replacing my existing unit to a new one. Customer service may have turned around the corner. Thank you AEG
- Verified customer
Worst Repair Service
I am not recommended to use AEG Tools, I bought AEG 18V Drill Combo on 30/06/2018, Now it’s not working So i gave for repair and they are going to take 2 weeks to fix it, mean while they are not landing tools to use it, it means buy a new one.
They are giving 3 year warranty but it’s work Fine only 4-5 months, It’s my second time bad experience with AEG.
I called to service centre and they transferred the call 4 Times and still nothing sorted.
I made a mistake to use AEG but strongly not recommended to anyone.
The reviewer stated that an incentive was offered for this review
- Verified customer
Customer service - of the finest quality
I recently purchased a dishwasher AEG from harvey norman, the product was delivered on the 12th april 2019. The product arrived damaged , I contacted harvey norman and was advised to deal directly with AEG. Knowing the brand AEG as being an elite brand in kitchen appliances, who would have thought that the staff at AEG customer service hotline 1300 363 664 would be worst than a third world country overseas call center. What a shameful display of service we were given. Shocked at what we had to endure and it's still ongoing.
We were initially o...ffered to fix the damaged door, to which we instantly agreed and were advised that their authorized repairer partner in orange nsw would be in contact with us soon. Didn't get any call for over 14 days, I called AEG and asked for an update, they called and found out that nothing had been done. AEG advised me that they would organise for another authorized repairer to come and repair it. By this time I was over fixing it and advised that I would like it replaced for all the hassle. AEG advise that this can be organised, and we will organise for the item to be replaced, and the new authorized dealership in orange will be in contact with you soon. 14 -18 days on never received a call regarding replacement of the new product. I called AEG again and asked them for any update, to which they didn't have a proper answer as to what was happening, so I demanded to get my refund sorted, I was advised that the authorized distribution in orange would pick up the item soon,this time I got the contact details from AEG. When I rang the dealership I was subjected to harsh and rude comments from the pick up guys wife or partner, her exact words were " we don't work for you- we do things as we like" , And all I asked for was for them to confirm when they were coming to pick up the product only cause I've been let down twice. Eventually 10 days later the pick up guy came and took the product which would be approximately 29th may or 5th june 2019 , Moving forward I've rung AEG today 26/06/2019 to find out about updates regarding my refund, the lady told me that they haven't received the product yet, hence I am not entitled to the refund yet.
Warranty non existent
Bought a router three years ago and signed up for six year warranty. Forgot I had bought it but found in cupboard still unopened. Used it for half a minute and discovered collet unable to secure router bit. Took it to Bunnings and was told that this bit was only guaranteed for THREE MONTHS!!!!!
Wrote to AEG, who confirmed that chucks and collets were identified as a consumable item, so three months was correct. How a drill chuck can be classified as a consumable is beyond my comprehension. Ozito at least give two year warranty. Not impressed with AEG at all
AEG Australia Management Overhaul
AEG Australia got the delivery address wrong and expected client to take off two whole days from work for delivery. Customer service, more so management refusing to take responsibility and ownership of the issue, have switched to Bosch instead. If your after a quality product that you might not be able to experience and the worst possible after market customer service AEG is the way to go. 0 Stars.
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