263 reviews
I would strongly advise anyone considering an AEG washing machine or dryer to think carefully before purchasing. The products may look good on paper, but my experience with AEG's after-sales support has been extremely disappointing. I booked a technician twice to attend a service call, and on both occasions nobody showed up. Instead of receiving… Read more
any proactive communication or explanation, I was simply told by a call centre that the job had been "reallocated." Taking time out of my schedule to wait for service appointments that never happen is unacceptable. When customers purchase premium appliances, they expect reliable support when something goes wrong. Unfortunately, that has not been my experience with AEG. What has been most frustrating is the lack of accountability and the apparent inability to honour booked service appointments. After two no-shows, I have very little confidence in AEG's customer service and support network. Based on my experience, I would not recommend AEG products. I also hope retailers such as Harvey Norman and The Good Guys take customer feedback like this into consideration when deciding which brands to stock.
I am extremely disappointed with the service and quality of my AEG clothes dryer. For a premium appliance that is only three years old, I expected longevity and professional support; unfortunately, AEG has delivered neither. The service process was flawed from the start. For the initial repair, I was told no technicians were available to visit my… Read more
home, so the dryer had to be taken away to a workshop. Despite having the unit in their possession, they failed to identify the actual problem and returned it claiming it was “completely fixed.” It was not. It then took an unreasonable amount of time to secure a second investigation, only for the technician to confirm the unit is now “completely gone” and beyond repair. A high-end appliance shouldn't be heading for landfill after only three years, and a customer shouldn't have to endure multiple failed repair attempts and poor communication. Extremely poor experience.
I had an extremely poor experience with AEG’s delivery service. After spending approximately $10,000 on fridges, I scheduled and received confirmation of a delivery date. I took the day off work and had builders on site ready for installation. No… Read more
one arrived. No communication was provided.
At midday, after hearing nothing, I contacted AEG myself and was told the delivery had not been loaded onto the truck and would not be coming until the following day. At no point was I notified of this change in advance.
When I asked to escalate the issue, I was told there was no management beyond customer service, meaning there was effectively no accountability.
I also requested reimbursement for the cost of having builders on site waiting for a delivery that never arrived. This was refused, with AEG stating installation was “not their responsibility,” despite the fact their failure to deliver as scheduled directly caused the issue.
For a premium purchase, the lack of communication, accountability, and basic customer service was unacceptable.
I would not expect this level of service from a brand like AEG.
Follow-up · UPDATE – Following my original review, this matter has now been resolved. The delivery was completed and the delivery team were excellent. They were professional, helpful and the delivery itself went smoothly. After I was unable to get an adequate response directly through AEG, I contacted Harvey Norman (the place of purchase). Harvey Norman… Read more
Reviews with attachments
AEG Fridge/Freezer operated perfectly for more than 38 years! – I was really very sad to part with my AEG KF330 Fridge/Freezer today. This particular appliance was made in Sweden, purchased in South Africa more than 38 years ago (older than my son) and migrated across the sea to Australia. It never, ever failed me. I never had to call a technician, not once. It was still working when it left me today. I can't cope with the manual defrosting anymore and need more fridge space and less freezer space.
highly recommend, excellent service team – Booked service online, technician arrived on time with 20 minutes notice call, repaired my AEG dryer in 5 MINUTES VERY PREFESSIONAL, When you purchase quality products you receive excellent service. Highly recommend.
Purchased an induction cooktop. Still can’t use it over 6 months. This $2,200 cooktop is just terrible, it keeps turning off for no reason. It takes months for AEG to come and have a look. Then another month to come back and attempt repair. The two different AEG technicians that came stated to me that these cooktops are known to have these issues… Read more
and the motherboard needs to be replaced, and it’s a common problem. They also told me that it will keep occurring because they have issues with the cook top turning off. After approximately 6 months and not being able to use this cooktop the customer service is extremely frustrating and quite rude. Making every excuse from telling me the warranty is only 12 months because it’s a second when it’s clearly not. Sending them the receipt 3 times showing it was purchased from an appliance supplier newest in a box, they still tell me stories. My question was if it was out of warranty why did they come 3 times to rectify the problem. Now their new excuse is that it’s a discontinued product. When you try and communicate with them they get nasty and then accuse you that you are trying to get a replacement and accusing me that I’m making up stories. They clearly are so dysfunctional that they make accusations, but too lazy to actually have a conversation with their technical department. They replaced the mother board, which is interesting because as the customer service said there is no warranty. AEG is apparently the high end of Electrolux and claim that these products get priority and next day service.
When I told them this two year old cool top that has not been working is defective and they need to replace it. I mentioned to them that o now which to exercise my rights under the Australian Consumers Protection Act. Then the customer service person told me I have no rights and that they know the act telling me I don’t qualify. I requested to speak to senior management or their legal team. The representative refused to contact me, as well as refused to provide direction on how I can contact these departments. Again, she requested that I need to send them my receipt and now she will refund me. This went on and on, I’m still waiting for a response for a week. It’s apparent that it’s not a second especially with a $2,200 price tag on a 600mm cooktop.
It’s unfortunate that I now have to approach ACCC and then make a claim under the Act. This is a clear example of terrible customer support and rudeness of their team.
Since I cannot contact senior management or their legal team shows you how terrible their care factor is. Along with going down the legal route under the consumers protection act, I will need to contact the head office overseas to educate them how their Australian branch treat their customers.
Stay away and spend your money for products and manufacturers that really do care about their customers and support what they produce. ASKO, Meile are just a couple where they value their customers and go out of their way. AEG claim to be a high end product, yet lack respect towards their customers and make false accusations. Never purchase anything where you are not treated like a customer.
- +2
I was under the impression AEG was a high-quality brand for ovens. I recently found the receipt so I could book a warranty check for my mother’s oven. After only four years of use, the oven door has developed significant rust, which first appeared just two to three years after purchase. When I contacted customer support today, I was advised that… Read more
this is considered a cosmetic issue and is therefore not covered under warranty. I was also told that if a service technician attended and determined it to be cosmetic, we would be liable for a $185 call-out fee. As it was clear this would be deemed cosmetic, I cancelled the request. I would not recommend AEG. Our previous oven lasted over 20 years and remained both functional and visually presentable.
Latest follow-ups
I have been a long and loyal customer of AEG - having two housefuls of AEG kitchen and laundry products dating back to 2008 and I have never had a major problem with any product until recently and unfortunately this has been a dreadful experience.… Read more
The service men are all fantastic but the customer service department is the worst i have ever had to deal with. Contact telephone times are terrible and can take over an hour. Call backs never happen. Emails are not responded to for days and no one accepts responsibility. Our dishwasher, under warranty, died on 3/4/2025 and i am still waiting for a replacement. Initially there was a delay because our model is no longer made and the nearest one to it required an additional payment of $300 which I thought was too much seeing i had to have a new panel made for the new one. Finally i agreed to pay to get the replacement - over a month later i am still waiting. We were told it would be delivered two weeks ago - nothing. Then it was last week - nothing. Then we were told that “their agent” who does the delivery and installation had tried to phone us but got no answer. We both checked our phones - no calls, messages or texts. We are not allowed to be told who the agent is so we can call them ourselves. We are still waiting and i can only say that it appears what was a very good company is very badly let down by a terrible customer service department and i suggest you do not buy AEG products.
Follow-up · This is a follow up to my review as a result of questions asked. I was told that there was a fault with the dishwasher which couldnt be repaired and that model was no longer made. The fault was in the wiring as I understand it. It was a semi integrated model with a panel made for the front by my joiner when kitchen was installed. The new machine… Read more
I have a top of the line heat pump dryer. No technicians available for 3 weeks This seems to be a regular occurrence with AEG Great product Really poor after sales service
Follow-up · Finally fixed Had to wait for a spare All up over 4 weeks from original call
We have an AEG 8000 wahing machine that stoped working.We called and made an appointment to have it fixed, my wife took the day off work to be here for the serviceman. No phone calls or contact he just didnt show up when we called them we were told… Read more
try someone else but then they promised that we would be first on the list in 2 weeks time, this is a total of 4 weeks. Once again they didnt show up.When we called they suggested to try some one else. A solutly disgusting! We will buy another machine and it wont be an AEG. Steve Wain
Follow-up · We heard nothing from AEG totally disgusted.
Positive reviews
Paid extended warranty for a full set of Washer and dryer, very expensive. Dryer stopped working. Called them, had to wait 4 weeks for someone to come and have a look at the dryer. And called at least 10 times looking for an update. Got hung up on, got told someone would call back (and nobody ever did), and that is the level of service one can… Read more
expect from this company. They simply do not care about customer service.
Update: After having it "fixed", but then not fixed, and a terrible call with a team member called Tracey, I got a call from another team member who advised they had escalated it and approved replacement. That was indeed a good outcome, but please, AEG and Electrolux team, please work on training your customer service advisors. Their job should be de-escalate, not the other way around.
We had an AEG pyrolitic oven in our last home so when we moved seven years ago we bought another one when we renovated. I cook a lot and it has been a brilliant product. We recently had a serviceman to look at the oven as the back plate was missing screws and the fan was rusty. He confirmed that the fan could not be replaced and the screw holes… Read more
were rusted out. I wrote and e-mail to AEG and within two hours I received a phone call to say they would replace the oven. This was arranged within a day through an electrical company in Toowoomba. We had to wait three weeks for a service person to install the new oven and it was done this morning. NO company has ever given such amazing customer service and we are SO impressed with AEG. This Company goes to the top of my list for going above and beyond to assist which is so rare in this day and age. Congratulations AEG
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Life is so much better with this AEG washer – My new 8kg AEG front loader is a step up and does a great job washing our clothes day in day out for the past 3 months.
Negative reviews
I am absolutely appalled by the lack of service and technical competence from AEG. I purchased a premium AEG washing machine, which has now leaked three times, causing significant damage to my flooring. The machine was removed from my home for over six weeks for "evaluation". During this time, I was left without a basic necessity for my family… Read more
and was forced to call E&S and AEG every single day for updates. I was verbally promised a refund or replacement, only for them to backtrack and claim "no issue was found." The machine was returned to me today. On the very first use, it leaked immediately. It is clear that their "testing" process is non-existent. Not only did they return a faulty, leaking appliance to my home, but they have also failed to follow through on their promise to repair the floor damage caused by their product. To be left for 40+ days without a working machine, only to have the same broken unit dumped back in my laundry, is disgraceful. I have lodged a formal complaint with Consumer Affairs Victoria and will be taking this to VCAT. Avoid E&S and AEG if you value your time, your money, and your home.
We bought an AEG washing machine and it broke down less than a year after purchase. What has been even worse than the faulty machine is the shocking customer service. Every small step in the repair process took weeks. We were left without a washing machine for over a month and had to keep going to the laundromat just to do basic washing. It was… Read more
extremely inconvenient and frustrating.
Customer support seemed completely uninterested in helping or resolving the issue quickly. We had to chase updates constantly, and there was very little communication or urgency from their side.
Very disappointed with both the product quality and the after-sales service. I would not recommend AEG based on this experience.
My AEG 60cm Steam Oven (Model BSK774320M) continues to amaze me — and not in a good way. After using completely normal amounts of olive oil while roasting (you know… like people do in kitchens), I started noticing the internal nuts and bolts looking worn and corroded. Apparently, this oven treats olive oil like it’s industrial acid. What’s even… Read more
better? Nowhere and I mean nowhere in the manual does it say, “Do not cook with olive oil.” Not in the warnings. Not in the maintenance section. Not buried in tiny print. If your oven can’t handle one of the most basic cooking ingredients on the planet, that feels like a detail worth mentioning. I bought a steam oven to cook actual food, not to run a controlled lab experiment testing the durability of hardware against salad dressing. For a premium-priced appliance, I expected durability. Instead, I’m left wondering if I need to switch to air and optimism as my main ingredients. Very disappointing.
Recent reviews
Bought a dishwasher from AEG. The inside space is smaller, it doesn’t dry the dishes properly and doesn’t clean dishes many of times. Their customer service is awful and although they accept all the above issues, they say the product is not faulty and it’s how it is and do not accept return. The poorest customer services and their product is not definitively worth the price. Just awful
Electrolux AEG took three weeks to book a repair for AEG dishwasher, technician finally came out to diagnose what took him less than 2 minutes to suggest part needs to be ordered. Will have to wait another 3 weeks to get it fixed. If I knew this service is this bad then I would look at another brand. Staying clear of this brand next time
The AEG induction cooktop is the most frustrating item i have ever used in a kitchen. This cook top decides which element to reduce heat no matter what you want. You think you are pan frying and all of a sudden you are boiling. Dont move your pans more than a mm or the heat will shut down. Turn around and all of a sudden nothing is cooking. I… Read more
paid a premium for the top of range and am about to throw it in the bin because AEG says it was designed this way and they will not come to the party in any way whatsoever. I even said I'd pay to change yo gas and they said bad luck we will not do anything to rectify the problem. I'll never buy another AEG product again. Rubbish product, design and service.
AEG have the worse costumer service. Do not buy anything from them. I have had a faulty washing machine for over a year now and its still under warranty but they keep telling me I just need to keep using descaler to fix my problem. Therefore I am left with a machine that ruins all my clothes.
AEG originally confirmed via email that they would come to service my washing machine. Now they are saying it's been rescheduled towards the end of the month. I requested them to send someone out to service earlier, and don't understand why it takes so long for a techician to come and service their product.
No response from AEG yet either. How disappointing. Everyone: do not buy AEG!
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Purchased this $3999 gas glass cooktop - delivered faulty with the wok burner installed lopsided and improperly fitted. Lodged complaint with Harvey Norman immediately AEG technician attended in 2 days - Phil walked in and said he has never seen or worked on the product before !!! Did a web search to read up on it on his phone . Then spent 40… Read more
mins trying to reorder the seal and he would repair it but said he could not guarantee it would fix any seepage of spills !!!! Said the model was not the best as the seal would be no good !
We called Aeg and asked for replacement- every consultant we spoke to said once installed it can only be repaired not replaced though we argued that it was rand new n unused n unfair !!
Matter escalated - 5 days later - no resolution n we are still waiting on AEG
The burner hobs/ support shows rust after one day of use - please Do NOT buy this product !
Buyers Beware!!! Steer clear of AEG - pricy products but very poor technical ability n a nightmare to deal with them . For a new product costing $$$$ why should the customer put up with a faulty product and accept repairs
Update: High price point but Dismal service post purchase, poor aftercare from AEG - still awaiting… Read more
Oven failed to work as required day before Christmas. Only moved into newly renovated house on 15 Dec. Tried to book a tech asap, online booking system doesn't work. Finally got a call back after complaining on FB message. Earliest booking is for 20th Jan 26. So have no oven working as it should for a month. Don't waste your money!
Beware AEG buyers. So AEG stands for German quality brand and support right? Wrong. After re-ordering a missing burner cap for my purchased cooktop I received incompetent ignorant spare parts support and a process coupled with poor knowledge of product parts and understanding plain English instructions or how to write a basic Australian delivery… Read more
address to shipping providers, as well as failure to automatically provide a tracking ID. Disinterested escalation staff with zero empathy or ability to help. AEG Support is a prime example of systemic failure of a business process. Having made 4 unsuccessful attempts to get the correct spare part that has taken me >6 months I felt it deserved this review. In summary a total nightmare.
DO NOT BUY AEG products. After telephoning the service centre to discuss I booked in online weeks ahead to replace fan oven, the waiting window was 11.30 to 5.00 pm. Service technician rang at 2pm to say no part had been ordered and he couldn't come. I rang to complain, it's an overseas call centre not in Australia, they had no idea, even had the… Read more
wrong model number, then told me that part isn't made anymore and I have to buy a new oven. No one had called me to let me know any of this and I took a leave day for this. They discontinue parts very quickly and leave you high and dry.
God help you if you need to lodge a repair. The process is difficult and time consuming. Set up an easy system. Surely i shouldn't have to go through 3 different point of contacts and provide the same information 3 times
Zero Stars – Extremely Disappointed with AEG Quality and Service I am beyond disappointed with AEG. After only seven years, my AEG rangehood suffered a complete motor failure — something that should never happen with a premium brand. I chose AEG expecting reliability and longevity, but instead, I’m left with a broken appliance and a family of… Read more
four unable to cook properly because the stovetop ventilation doesn’t work.
To make matters worse, AEG couldn’t send a technician for over three weeks. That’s unacceptable customer service for a supposedly “high-end” product. My parents’ rangehood from another brand lasted over 20 years without issue — yet this expensive AEG model didn’t even make it to a decade.
For the price and reputation, I expected much better quality and support. I won’t be buying AEG again and wouldn’t recommend them to anyone looking for durable, dependable appliances.
It took me taking a punt and ordering a new motor myself and installing myself to get my Rangehood working again and to be honest I think the motor was faulty from the start because the ventilation that I’m getting now is far superior than the airflow I got when we first got the appliance, but absolutely disgusting that I had to order my own parts and fix my own appliance because AEG couldn’t get out quick enough to help me.
TERRIBLE SERVICE/ NOT TRUE TO THEIR EMAIL IN REGARDS TO REFUND . I HAVE BEEN WAITING FOR A REFUND FOR OVER 4 MONTHS WITH CONTINUAL PHONE CALL THEY STATING ITS BEEN PROCESSED- YET STILL NO MONEY IN MY ACCOUNT!! I purchased an AEG 90cm oven, purchased from Harvey Norman during our kitchen renovation. The oven performed well for approximately 12… Read more
months before it stopped heating altogether.
I contacted the AEG service department for assistance, however, I experienced extremely poor communication and follow-up. After numerous phone calls and delays, I was eventually advised that technician support or service could not be provided due to my location in regional Australia.
Following AEG’s advice and confirmation that a full refund would be issued, I uninstalled the oven myself (with a licensed electrician) and personally transported it to Harvey Norman, where it was originally purchased. I have since purchased a replacement oven (a different brand) at my own expense.
It has now been over 4 months, and despite repeated follow-up calls, I am still waiting for the agreed refund to be processed. This situation is unacceptable. The product failed well within a reasonable period of use!
I am now in the process of lodging a cpmplaint with the Department of Fair Trading. I am extremely disappointed with both the products and the service received. It is unacceptable that customers in regional areas are effectively denied after-sales support. I will not be recommending AEG products to others based on this experience.
Worst appliances ever. Induction top was fix 3 times (under the warranty) and after changing all parts still doesn’t work and now we are out of warranty. It just lose the heat and power to cook… very frustrating. Same goes for the oven. Always things are baked more on one side and not much at all on the other… no matter what setting or fan… Please stay away from this brand.
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The replacement was installed today Saturday 21/6/25 almost 3 months after it broke down and after… Read more