- Verified customer
Beware of delivery issues for bulk orders.
Be careful when placing bulk orders for AEG appliances. The Australian distributor will not allow you to split-deliver items without paying out the entire order. In our case, we have 8 appliances ordered for delivery in March 2020 for a new build. Our cabinetmaker requires one product to be pre-delivered to them for integration in the kitchen. AEG will not let me pay this one item out in advance; they are insisting on all items being paid in full or they won't release the one required now. Hope this doesn't reflect the standard of service we can expect for the duration of our relationship with this company.
Horrid appliances! Three ovens each one gas had ongoing problems!
Do not buy theses ovens! Had had repair man out several times to each oven still having problems! Total rubbish! Called Australian help number and youngish sounding man on line was rude, abrupt and not at all helpful and this was in the first year of having the ovens!Then called my local appliance repair and they organised warranty! All three ovens have had problems abs steam oven still not working! I’ve given up! Was assured from Harvey Norman they were top range appliances well I beg to differ! The sales guys must be offered big commissions for selling this rubbish!
AEG DEFECTIVE DRYER
Purchased an AEG Lavatherm 8000 dryer new from Harvey Norman 12 months ago. Had to call the service contractor for AEG whitegoods because the dryer was making an abnormal noise. I had to call AEG service twice to book a service call then only to be told by the contractor the dryer needs a complete new motor. AEG is supposedly a premium brand. AEG call centre now are saying the part will not get here for another week. Morally AEG should replace the damaged dryer instead of paying the contractor to replace a whole new motor and inconvenienced a c...ustomer. I purchased AEG whitegoods in good faith thinking it is a premium and reliable brand. I should have read Product Review first as AEG product & customer service reviews are terrible. I will never recommend or purchase any AEG product again nor will I buy from Harvey Norman, as the salesperson was pushy and swears by AEG that it is a good brand. ***UPDATE*** AEG just called telling me they are replacing my existing unit to a new one. Customer service may have turned around the corner. Thank you AEG
- Verified customer
Worst Repair Service
I am not recommended to use AEG Tools, I bought AEG 18V Drill Combo on 30/06/2018, Now it’s not working So i gave for repair and they are going to take 2 weeks to fix it, mean while they are not landing tools to use it, it means buy a new one.
They are giving 3 year warranty but it’s work Fine only 4-5 months, It’s my second time bad experience with AEG.
I called to service centre and they transferred the call 4 Times and still nothing sorted.
I made a mistake to use AEG but strongly not recommended to anyone.
The reviewer stated that an incentive was offered for this review
- Verified customer
Customer service - of the finest quality
I recently purchased a dishwasher AEG from harvey norman, the product was delivered on the 12th april 2019. The product arrived damaged , I contacted harvey norman and was advised to deal directly with AEG. Knowing the brand AEG as being an elite brand in kitchen appliances, who would have thought that the staff at AEG customer service hotline 1300 363 664 would be worst than a third world country overseas call center. What a shameful display of service we were given. Shocked at what we had to endure and it's still ongoing.
We were initially o...ffered to fix the damaged door, to which we instantly agreed and were advised that their authorized repairer partner in orange nsw would be in contact with us soon. Didn't get any call for over 14 days, I called AEG and asked for an update, they called and found out that nothing had been done. AEG advised me that they would organise for another authorized repairer to come and repair it. By this time I was over fixing it and advised that I would like it replaced for all the hassle. AEG advise that this can be organised, and we will organise for the item to be replaced, and the new authorized dealership in orange will be in contact with you soon. 14 -18 days on never received a call regarding replacement of the new product. I called AEG again and asked them for any update, to which they didn't have a proper answer as to what was happening, so I demanded to get my refund sorted, I was advised that the authorized distribution in orange would pick up the item soon,this time I got the contact details from AEG. When I rang the dealership I was subjected to harsh and rude comments from the pick up guys wife or partner, her exact words were " we don't work for you- we do things as we like" , And all I asked for was for them to confirm when they were coming to pick up the product only cause I've been let down twice. Eventually 10 days later the pick up guy came and took the product which would be approximately 29th may or 5th june 2019 , Moving forward I've rung AEG today 26/06/2019 to find out about updates regarding my refund, the lady told me that they haven't received the product yet, hence I am not entitled to the refund yet.
Warranty non existent
Bought a router three years ago and signed up for six year warranty. Forgot I had bought it but found in cupboard still unopened. Used it for half a minute and discovered collet unable to secure router bit. Took it to Bunnings and was told that this bit was only guaranteed for THREE MONTHS!!!!!
Wrote to AEG, who confirmed that chucks and collets were identified as a consumable item, so three months was correct. How a drill chuck can be classified as a consumable is beyond my comprehension. Ozito at least give two year warranty. Not impressed with AEG at all
AEG Australia Management Overhaul
AEG Australia got the delivery address wrong and expected client to take off two whole days from work for delivery. Customer service, more so management refusing to take responsibility and ownership of the issue, have switched to Bosch instead. If your after a quality product that you might not be able to experience and the worst possible after market customer service AEG is the way to go. 0 Stars.
Brought a AEG 5 amp battery, from bunnings hardly used it , 2 mths later it died and wouldn't charge , it was sent back to AEG only to be sent back to me saying warranty was void ,as they say it was water damaged , which is a complete lie as it was never used outside , and as i live in Sydney the whole time i had it we never had a drop of rain, i was also told by bunnings that AEG have the worst warranty, which i now beleive
- Verified customer
I bought a washer dryer combo.
Washer W4104CWAU and the Dryer T410HDW. The dryer was installed however no matter the setting the clothes were damp and wet. Absolute garbage.
The Washer was on another level. The first time they delivered the washer they didn't even take it off the truck because it was damaged.
The SECOND time they delivered the washer it was installed and didn't work. The delivery driver then had to leave the washing machine at my house!
The THIRD TIME he delivered another one it was DAMAGED AS well! Completely useless.
I am re...
will never recommend it
I would never buy an AEG product again. I am a 66yo good cook. Renovated my kitchen. Talked into AEG by Harvey Norman. No matter which way, it is impossible to get a very simple dish out of the oven. I have persevered with it now for 2 months.. I do not recommend it. I am so disappointed. Stay away.
Very poor service
A washer / dryer combo in the AEG Lavatherm 6000's series was purchased at Harvey Norman Hobart in 2018. Upon use of the dryer, it never really worked at all - soggy, damp clothes, time after time and up to 2 hours. Harvey Norman do not offer any assistance once the product leaves their store, at all. The customer needs to contact and deal with the makers directly (AEG). We found their service ethic very poor, up to two weeks to even respond? After an initial call out where it was given the all clear - still did not work at all and the second time, the local service technician didn't even turn up or return calls ( a scheduled appointment ). Poor quality technology, very poor service ethic experienced.
Product: Ok, Customer service: Well meaning but absolutely hopeless
Purchased an electric lawn mower. The product itself is quite good, robust, well made, mostly metal and I expect it will last for some years. I don't have a large lawn at all but if the lawn is long then I can only just get it done before the battery runs flat.
The purchase came with a bonus leaf blower, it never arrived. I contacted AEG probably 10+ times over 5 months and whilst every reply was very courteous and apologetic and every reply said that it was now on its way, it still never arrived. So here we are 5 months later and I am again t...old "sorry, our bad, I've checked and you will definitely receive yours....as soon as we have them in stock". Sure I will. Funnily enough they have enough of the "bonus" item in stock to sell them at 2 of the 3 closest stockists to me. They are a shambles.
Great Customer Support Line
What a shame to read how unhappy other customers have been with AEG's after sales service. I have a new AEG oven (installed a couple of months ago). Today I had a small issue. I rang the customer support line and spoke to Leanne. She could not have been more helpful.
AEG poor after sales service
AEG makes money on call out fees for fixing ovens. We have an old AEG oven from 2001 and we emailed AEG customer service with details of the temperature gauge problem and photo of the model number. They knew exactly what the issue was but did not tell us over the phone or by email that the problem could not be fixed as they no longer make the parts. Instead they happily sent out someone to take a look and tell us that there are no parts and charge us $185 ! The ethical approach should have been to tell us this over the phone. Poor after sales service. Why would you trust them and buy a new AEG oven?
Stay Away- They Think We're Idiots
I had hoped of writing a different review from all the others here but... lies, lies and more lies... paid cash for a $1600 dishwasher from Harvey Norman, was told I could have it right away then once I purchased was told it was on back order but not to worry AEG would sort it out. Locked in delivery date only to have nothing arrive and no phone call. After making a complaint was told I was being upgraded, machine arrived 5 days later was nothing like we ordered, not built in, no cutlery drawer, completely different but had the rep telling me i...t was the same. I shared the differences and he agreed we had the wrong product, it took some convincing peeps so be aware! Just had our replacement installed today and it's still not the upgrade we were promised... it's an outdated model- Favorit, not the Pro-clean we bought which displays the time on the floor, a feature we loved so much in the shop - Stay away peeps they think we're idiots!!
I purchased an AEG SBE 630R hammer drill and found that the keyless chuck was allowing drill bits to slip
After sending it back to where I purchased it from it was sent off for repair but after using it a couple of times the problem re emerged
Unfortunately I let time slip by as I hadn't used the drill but when I contacted AEG they advised that the chuck was a consumable and warrenty was for only 3 months
I am now wondering what the 6 year warrenty actually covers
- Verified customer
Baffled by rude customer service
Person who answered my call asked for a reference number and then berated me for not giving her the 'short version'. She actually said 'I said I just wanted the number in brackets'. (Well excuse me)!
She also laughed at me for thinking that my washing machine would arrive on the day I was told when I purchased it, before conceding that it would be. I hope the quality of the $1500 washing machine far exceeds AEG's treatment of customers.
- Verified customer
Never Buy AEG -- garbage products and poor service
I live a renovated apartment and all the appliances are replaced by brand new ones by Meriton. I use all the other appliances (from other brand) for every single day and they all work very well. However, I used AEG dishwasher for only 3 times in total, it turned out to be completely not working! I called the AEG support to repair it and book for today's morning and operator confirmed the booking on the phone without any ambiguity. However, no one comes today! I called one day off to wait them, but obviously they lied to me! Then I call the sup...port again, their attitude shocked me -- the operator ([name removed]) denied they have booked the service and even said that if I want to complain, go and complain then! I have to say -- NEVER buy AEG product, not only for the poor quality, their poor service is unacceptable as well!
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