Free to use - Zero Interest and No Establishment Fees
Seamless integration within stores with a large number of merchants offering AfterPay
Automatic payment plan of 4 equal instalments each fortnight
Credit check not required; doesn't affect your credit score
$10 Late Fee for missing an automatic payment
$7 Fee on top of $10 Late Fee if you fail to repay the missed instalment within 7 days of the due date
May affect your ability to secure a loan as lenders consider Afterpay a line of credit
Beware! Do not use Afterpay through the Ebay platform as Paypal will flag the transaction!
Beware! Do not use Afterpay through the Ebay platform as Paypal will flag the transaction! You will than be bounced between the three. No one will assist you and Afterpay will continue your payment contract whilst Ebay will state no payment has been made due to Paypal!
I just want this nightmare to be over. How hard is it for Afterpay to cancel this contract when it states clearly that their job is to help with payment. Ebay has told me no payment has been made by afterpay and somehow paypal is holding the payment therefore due to no fault of ...my own afterpays job is to make sure payment is made to the merchant. Which clearly it has not. Cancel my contract and stop making me pay for goods that haven't been paid for by you Afterpay. Customer service is even worse as they cannot understand this simple problem. All they do is copy and paste their refund policy as a solution or bounce you off to either Paypal or ebay. It's a vicious circle!
Easy to deal with. happy
When I returned the goods to the retailer. After pay process is easy and straightforward and credit to account easily. I am happy. There is no problem to order the goods or refund. That is what the customer looking for.
The reviewer stated that an incentive was offered for this review
Won’t be using again
Got a refund from afterpay they sent my refund to a cancelled account and told me it was successful, asking me to talk to my bank. Spoke to my bank and they said this could not have happened it would of bounced back they checked all accounts afterpay had said it would be in and nothing was there! Went back to after pay to tell them the bank doesn’t have the money and they told me they can’t help me. Worst service!!
Rubbish. Declines every time, even though plenty of funds available for first (or even full) payment
Just started using afterpay since I saw it was available on ebay. Used the app to generate a barcode to see how much I was allowed to spend. Was shown $400
Ok that fine. Heres how it went:
Try to buy a 16gb ddr kit on ebay. Payment bounced
Tried to buy a different 16Gb ddr kit on ebay. Payment bounced
Tried to buy a pair of dunlop volleys ($50 ish, payments would have been $13 something). Payment bounced.
Total waste of my time. I bought the shoes and one of the ram kits on my credit card, which was attached to afterpay (but now has afterpay blocked due to non performance).
I was late with a few payments, advised this to them and they gave me time to pay. I paid the account in full including the late payment fees and they closed my account? They refuse to let me use again?
This is a horrible way to conduct Business when I did the right thing and now treat me like this.
I have had my wife now cancel her account with you and will let others know how I was treated and be rest assured, they will close their accounts.
I work in retail and have this service and will now refuse to use it, you will lose...
Check your options
Even though a payment was late but was made prior to “incurring any fees” I have been barred from outright purchases basically it turns into instore shopping having to make first payment prior to start.
Contacted customer service but no help could not even indicate when what ever barring will be lifted. Makes it inconvenient so I’m definitely going to look toward other finance options in preference of ease of use. Zip latitude pay etc.
Life made easy with Afterpay
Thank you Afterpay have been with you guys couple of years, in that time you have made my life easy. Living in rural town don't have shops. Since having after pay never go without, from tv clothes gifts for family to special treats like food delivery thanks Afterpay
Worst thieves ever
Thought I'd try them out with a little transaction of $80, now in the middle of covid shutdown they think there above every other business and still charge late fees when there's no work no income they can go get stuffed never again customer service is also a joke
I was a great customer using Afterpay often, I was hit by a car in 2016, I was terribly injured with 19 badly broken bones, broken spine, neck, pelvis, 2 collapsed lungs, flail chest and couldn’t work. I made my fortnightly repayments, went for surgery, after surgery I thought my final payment went thru but I was mistaken. I must’ve logged out prior to the payment being confirmed or internet was not connecting.. whatever happened I don’t know but I owed approx $1200. I then forgot about it, I got new iPad and phone but did not connect that emai...l address as I forgot password. After 6 months I found out I owed Afterpay $1200. I IMMEDIATELY paid it once debt collector rang me. I was told I’d be able to use Afterpay again but they lied and said NO! Even after I explained circumstances and I paid what was owning immediately. Very disappointing.
- Verified customer
This is a great company and my life would be crap , without them
They are the best . The staff are fantastic and went out of their way to help me when I got locked out. Keep up the great work. Love buying things on Afterpay , as I had a stroke and hardly ever get out, so I love buying my stuff on Afterpay. Has made my life stuck at home great. thank you and all your great staff.
Terrible customer service
I've been trying to solve an issue with Afterpay for about a week and getting nowhere. Instead of helping, I receive robotic responses that do not explain why the documents I provide are insufficient to access my account. Very poor customer service. I'm not sure if it's because afterpay make their staff follow a script, but I'm getting frustrated by their lack of humanistic responses. I've always been a good customer, paying off my orders in advance. Very unhelpful.
They take money from your account without your permission you give permission for the day payment is due, but due to vivid 9 I have hit hardship instead of helping me they chose to attack my account anyway and took over $100 plus the due amount. Thanx afterpay, I don't have my rent now. And your not operating a customer service due to virus but NOT returning emails either. The very worst customer service I've ever had in my life.
Perfect for me
Used this service for my cats flea treatment to start and now I use it for purchases that I can't afford up front.. Clear guidelines to follow. If in doubt, the customer service team,answer all your questions.. If you are struggling to make a payment..
payment up front
after being a afterpay customer since they sated and have never paid up front never missed a payment myself and others have discovered since lockdown due to Covid 19 afterpay is now taking first payment out up front
Nasty tactics just because I complained
Due to being humiliated by an Afterpay agent multiple times. I want to close my account as apparently no one in management cares when I was bombarded with multiple emails each day for days in a row. I requested that due to cove-19 and I am personally affected due to a serious medical condition I told them about. They took all payments left at one time and now I cannot afford my medication that is urgent. No one has got back to me and I will now end up in hospital because one agent decided to be nasty and ignore my email requests to take one payment at a time until I could cancel. Clearly they don’t care as they are not answerable to the normal financial sectors guidelines. Be careful as they can turn nasty quickly
Questions & Answers
Ok so I want to use the Afterpay in store, and the limit is up to $1000. But if the item I want to buy is around $1500 can I pay the rest in cash at the counter??
If l can get Afterpay again went thru hardship payments in all payed lam in a better financial situation now to keep payments up thank u Debra moyle
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