Afterpay

They kept adding fees and never explained why after 12 emails to the company ignored all me email enquiries - I STOPPED USING THEM

dodgy biz, ***deal drop, spend $100 n get $20 off they said give u $20 off when you spent $100 in certain store, then they only deducted $5 !!! ridiculous! if they do not deduct the right amount n i will return ALL my purchases

Update late July 2026** I refused to accept their lowering of my limit and after several lengthy messages expressing my dissatisfaction and refusing to accept the copy paste responses or them saying they couldn't change my limit back to what it was I eventually said I would go to the ombudsman and hey presto my limit was restored to what it… Read more

rightfully was before the below BS occured.

Early July 2026 The support takes days to respond with a single message often a copy paste response that addresses approximately 0 issues. I have never missed a payment in years, and did not reschedule payments more than once in that time. I have dutifully built my spending limit over time however I recently had a small payroll error that delayed my salary by 3 additional days and despite my reaching out well in advance of the repayment date to request a date change no response from support .. with over 48 hours before repayment it took them a full 30+ hours to respond with a copy paste msg saying payments cant be changed 24hrs or less before the due date... no acknowledgement that i had in fact requested this within the specified time frame... they had the audacity to lower my spending limit for the few days delay in my salary like I was the one at fault and not their own support. Update above.

no good if they do not have phone number to talk to human neither messages are no showing ,they do not reply to messages getting charged extra fees is no worth, have the afterpay shame that all is automated,like AI, would advise people stay away from afterpay, save money and buy outright what you need.

Afterpay makes random credit assessments on your credit account which also lowers your rating down without notifying you. in the beginning afterpay was fantastic whenever I made a purchase I know it'll be exactly two weeks after that time I'll make my first payments which allowed me to manage my payments whenever I got paid, but now sometimes it's… Read more

eight days later less then two weeks so the whole paying four structure is a lie unless you change your preferred payday to the date you purchase. Which is a pain in the butt to do that every time. It takes them a very long time to get back to you and if you are late for a payment even if you have an impeccable clean record they will take features away from you and not notify you until you try to make a payment for something and it doesn't work. I made a full payment yesterday of everything that was due and then a payment of $39 comes out of my account this morning that I didn't authorize. I'm going to go ahead and pay out whatever I have left in my account and then I'm gonna close it. after pay is a scam there is no benefit. I will post this review everywhere I go people need to stray away from afterpay. .

Afterpay deducted a payment from my account, yet the transaction remained pending and I was subsequently charged a $10 late fee the following day. Scamers

I used Afterpay for most of my online shopping. It is all good as I paid my dues on time. Until I purchased a products that was misleading and fake that using the legit name of the product/Company that I believed and intend to buy. But when I received the products it was a copy/fake. I contacted the seller customer service email and number but I… Read more

can’t able reach. So my last resort is to try to cancel my payment but I can’t see an option to cancel my recurring payments. And I contacted Afterpay if they can help me to cancel my payment. It was very disappointing to know that they can’t help me. So Afterpay was just for the sellers benefits because even scammers can use their payment method to scam people around the World and they don’t do anything about it.

fake afterpay australia scam by hacker's this is how hacker's steal's your money and your identity information and when you report to afterpay australia about the scam the hacker's has spoof and spoofing your email and your telephone number with their generated automatic fake computer coding of their signature hacking software engineer and is… Read more

trying to force you to give them your life and give up your life this is the method tricks tactics by the hacker's who has taken over your whole account and the parasite's puppet's will get what they deserve when they are judge by god when they met god for their sickening sinister's sinfulness that they caused you and wrong you when judgment day happens because these parasite's puppet's are demon's devil's in disguised puppet's parasite's of darkness entities that wear fake masks and hide behind a basic computer because this is part of their plans to steal from you and forcing you to give up your life from this corruption world caused by them. do not call or answer the fake number because all the hacker's needs is your voice identification and also ask you more information to get from you. the hacker identity fraudster thefts scammer parasite's puppet's want you to give up your identity and your life so that they can get away with stealing your money and stealing your identity and stealing your life by force's with their nonsense and are inprisonnating to be from afterpay australia this is how this parasite's puppet's make their money and all of your money that they stolen from you pay's for their high maintenance lifestyle to show off their millionaire and billionaires lifestyle expenses that is made by dirty money that they stolen from you with blood money to all their innocent vulnerable victim's that they stole from because they are serial murder's and serial killer's. also afterpay security system's is vulnerable and easy to hack by the hacker's and after pay will not notify the brench of all the stolen original data of your account and afterpay need's to be accountable of selling their customer's identity and information and also they should reimburse all of the stolen money that the hacker's stolen from you this is your customer right's by law to be refunded full reimbursements of all of your money that been stolen by the parasite's puppet's. aftepay is helping these parasite's puppet's with not helping you with the issues with your account because the corrupt algorithm computer system is corrupt by the parasite's puppet's their security systems is trash. afterypay makes money from you with their scams and also if we all complaint and report this scam we can all sue afterpay for violating our privacy and selling our identity and stealing our money because how much you have report the issues with afterpay customer service's which afterpay does not want to help you because your sharing this information with the paraite's puppet's an inside job in afterpay corruption and greedy to make a profit from you. afterpay customer service's is not going to help you because afterpay customer service's just want to make sure that you can not talk to a real person representative from afterpay your better writing to the ceo of afterpay directly or your government of your country and the cybercrime investigation authorities involved that afterpay needs to be charge and sue and fine for stealing your money and stealing your identity with their scam. please note that the response fake email from the hacker identity fraudsters thieves scammer parasite's puppet's addressing it to themselves of my afterpay account that they have stolen but still addressing it to my email address of my account that they have taken over and andrea is not my name this is proof evidences of how these piece's of poop are especially with trying to sounds as if they are legitimate with pretending to be from afterpay representative customer service's do not be fooled by their sophistication organisation scripts bad actor's that they copied from the actual real afterpay business company that they stolen this information from with simple copy and pasted and make fake masks aliases names as their profile these parasite's puppet's of poop.

Personless system No phone number even for complaints see screenshot You can't call them from Australia no customer service number chat only which is pretty poor when their system doesn't work chatbot terrible ineffective doesn't open til 10am loops around the help section copy paste worst contact system I've seen or faceless organisation. You can call them in USA and Canada but not from here...?

First of all, I am confused about whether Afterpay India or Afterpay USA is the correct place to deal with this issue. I have been trying for a long time to get resolution from AFCA support team for long time now and every time, AFCA members mislead me into believing they are focused on the issue, but then I am directed back to the Afterpay app or… Read more

website, where an automated system continues to run. The reason I am writing this report is to gain a clearer understanding of which authority is responsible for doing what is right, honestly and without dishonesty, to help people get their money back into their bank accounts and stop this madness. Afterpay’s poorly designed payment system has stolen money from people who are supposed to be receiving refunds from merchants. In some cases, Afterpay claimed they received a refund but never processed the transaction, and they charged full amounts without releasing the funds. Many transactions remain pending, and they refuse to refund these. Despite my repeated complaints, AFCA team members ignored my concerns, changed the case subject, and misled me in every way possible. They took sides, bullied me into accepting their version, and the worst part is that when I complained about AFCA to the ombudsman, even worse things happened. I provided numerous pieces of evidence proving that Afterpay stole money in this manner, but they refuse to take responsibility or do the right thing. If I wasn’t able to recover my money, they remain silent. Currently, they have limited my account access and sent threatening messages, saying I am not allowed to continue using the account. They have already charged me for the Afterpay Plus monthly fee but refuse to respond to my case. Afterpay's customer service is among the worst I have encountered, and unfortunately, all their customer service team seems to be of the same nationality as Uber and DoorDash, with clear differences in service quality between Afterpay USA and the so-called Afterpay available in our country. I will send my statement to the review team to expose how badly this payment method has become a systemic scam of BNP or buy now, pay later. Please, someone help me find a proper way to address this dark and repugnant behaviour of their customer service department. If it’s within the scope of our government to do something about this, please let me know. I want to show how much money Afterpay stole from me, how they refuse to provide a clear explanation, and how they started with misleading apologies and false directions. It’s been a long time since I opened this case, and they ignored it, passing me to AFCA with terrible communication, falsely claiming that Afterpay is good and implying that I am not capable of doing anything right. I need help to find a way to report this scam to government authorities. I take responsibility for my statement about this dark and hidden scam that could potentially harm our economy. Thank you.

Careful on this service Afterpay, without warning or reason declined a transaction under $150 being a long time customer with no money owed on the account.. No customer services directly available to contact or resolve in Aust except a generic email & chatbot response. The afterpay service is now unreliable...At worst extremely … Read more

Dangerous & Unsafe if using any transport service linked to your Afterpay account like Uber etc, to get home especially on late nights after work or if you've been out even... worse if you've been consuming & get your transport payment declined if using afterpay stay safe & look at better & reliable payment options.

What a rubbish customer service experience. I got charged twice for the same transaction, and even though I raised a dispute, I was told that once the duplicate items (which I never authorised in the first place) were returned, I’d get my refund. I did exactly that, in good faith and the merchant confirmed the refund was sent. But Afterpay keeps… Read more

saying they haven’t received it. Been going back and forth for days, and then one of their reps called me. I thought finally, some progress — but nope. The call was just them repeating the same info I’d already been told in messages. No solution, no new updates, just 45 minutes of my life wasted.

Honestly, if you’re going to call, at least come with a solution or something useful. I can read. Can’t wait to close my Afterpay account after this.

Horrible app and customer service. The app is difficult to navigate and clunky. I am not allowed to change my maiden name to my surname despite providing a marriage certificate, which is listed as an acceptable document as per the Afterpay website. Now my name is 'pending' despite it still being my maiden name and I can't use Afterpay at all.