Shocking customer service. Just terrible
Worst customer service I have ever dealt with. I was hung up on after numerous times to book in a time, which should not be difficult. It should not take 3 weeks to receive a response. When I phoned to make a time and quite frustrated, I was hung up on.
I had a new roof awning done by this business back in 2014 which is now leaking, so it goes to show their workmanship and customer service is down the toilet. Very unhappy customer. Would never use them again or refer them.
Complete Solution !!
Mid summer 2017 Hailstorm had damaged my roof resulting in water leaking and also damaging the bathroom skylight. Most repairers would not help repair both and I was keen to have a 'complete solution' fix to both the roof tiles and the skylight. This was easily done by AGC and also ensured the spares ordered and fixed before Christmas 2017. Thank you,
Turned up and happy with the end result
This was a small job and a lot of other companies didn’t even turn up when I put a request through! AGC were quick to give a reasonable quote. The guys who did the job worked quickly and professionally. I’m happy with the quality of the work.
Still leaking after 5 attempts at fixing the roof
I would not recommend this company as they have attempted to fix my leaking roof 5 times now over two years. The roof is still leaking and they are demanding payment. I told them when the roof is fixed I will pay. They replied with pay and then the warranty will be looked into. They don't respond to my numerous calls hence why it has taken over two years.
Disgraceful business. Do NOT use them.
We contacted a few roofing companies in December 2015 to look at our leaking gutters and quote to have them fixed. The first company said they had to be completely replaced. The next said they could replace some and repair some. AGC said they could be fixed with some repairs and one extra downpipe added to ease the load on the existing downpipes. We chose AGC because they said it could be fixed with less work and therefore the cost was less than other companies.
We paid our deposit that was required and were told we'd be called in a week to h...
Great Job on Two Separate Occasions
I've now used AGC Roof Maintenance on two separate occasions (2016 and 2017), and their work has been great. I did the usual of getting more than a single quote and found their rates very competitive, to your typical sole trader. The work was performed to my satisfaction. On the most recent occasion after replacing a number of broken tiles and a large sky light, they also removed a number of tennis balls blocking the down pipes and cleaned out the gutters using a leaf blower. Saving me a job on my "To Do" list.
I am surprised at the reviews here as I found them to be extremely professional to deal with.
This is the second time I have used them and they had to fix work that was supposed to be done by another contractor. I rarely recommend anyone but these guy's were excellent !
Professional and reliable
AGC Roof Maintenance were recommended to us by a builder friend. Their estimator turned up on time, and provided photos of our roof problem along with the quote. The repairs were then carried out in a very timely manner. Overall they were very professional and easy to deal with. Their communication was also very good. I would definitely recommend them.
NEVER USE AGC, TERRIABLE COMPANY TO WORK WITH
Terriable company, have had nothing but trouble with them, they never turn up or no what's going on, been waiting months for work to be completed. Roof still leaking and every time someone comes it's a new roofer, who doesn't no what to do. BUNCH OF COWBOYS
Avoid at all cost
This would have to be the WORST company we have ever dealt with! The person who gave the quote seemed fine. We accepted the quote and then it become an absolute disaster. Took 3 months to give a start date. They then never showed up. Numerous phone calls which no one ever returned. Atrociously rude and arrogant customer service. 6 months after accepting the quote these cowboys turned up. Only half did the job. Sub-standard shoddy work by people who couldn't string two words together without swearing constantly. Weeks later, following more emails they turned up and still didn't finish the work which we have now rectified ourselves! NEVER EVER USE THESE PEOPLE!!!!!
Do Not Use
Accepted a quote that was provided and have now waited three months for the work to commence. I emailed and called AGC daily, no one would return my calls, or advise when the work would be carried out, despite the fact the leak in my property continued to become worse. Save yourself the hassle and find a professional company to use, they are unprofessional and useless!!
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