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AGC Roof Maintenance
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- 2 reviews
- Verified
No one appear on the booking day
I've booked the service with AGC Roof since December 2021 to have the roof fixed on 13th April 2022.
I've called the company one day in advance for the booking. And the answer is no one will fix the roof. When I tried to follow the booking, the company stopped responding.
I've contacted the company another four times. Nobody appeared for all the bookings. And the company claimed that it was all subcontractors false. Seriously, a roofing company has no staff but is full of contractors.
The company even claimed that there is no refund for any deposit.
Today (1st July 2022), heavy rain has been reported for a week. My roof is still leaking.
To save your money and time, AGC Roof is the least option you should consider.
Please search for Job #19860RJ and #19864RJ. I've attached the invoice number with the review.
If I could solve the problem by contacting AGC Roofing directly, I won't leave this review.
So, please re...
Thank you Felix, I have asked our Operations Manager to contact you directly.
- 2 reviews
- 1 like
- Verified
Gutters bent when they did the job, Had to get them back out to complete gutter cleaning
AGC came out to do our roof tiles and gutter clean, they did a good job on the tiles but didnt complete the gutter cleaning, I asked them to come back out and finish the job, when they did they stood on the gutter when getting on the roof from the cherry picker and bent the gutter, i have asked them to come and rectify it but they refuse. (they say it was from the rain, but I actually saw them doing it accessing the roof from the cherry picker and use the gutter to get onto the roof)
If you use this company you will have to double check all of their work, watch what their tradesman do, might not be worth the trouble if you cant get on the roof and check their work
Secretary SP 2928
- 2 reviews
- 1 like
Unprofessional service.
AGC had to return 3 times for the service of cleaning the gutters of our apartment complex. The contractors inadequately attempted to clear the gutters with a leaf blower - instead of physically removing the built up debris. I checked their work after they completed and left the premises and it was not done - at all! They also do not complete the entire task - leaving the job incomplete. I think they expect that each apartment complex they attend is occupied by ambivalent renters.
AVOID THIS COMPANY AS THEY PROVIDE INFERIOR SERVICES.
Hi Patrick,
Have you been in touch with the team at the office before writing your review. If you have a c0omplaint we would love to help you. Reach out on service@agcroof.com.au
Yes I have. Mate - your company are probably going to get paid for a job that was done inadequately the first and second time..... apparently your company has been booked to come in again!!!! Our stra...
Read moreta management should be shot.......So this is the third time. There is no point in coming to do my section of the gutters because i got up on a ladder myself and did the job properly. Seriously??? How do you guys stay in business????Hi Patrick,
Yes my understanding is we have been made aware of your complaint and we are dealing with it through our client. Thank you for your input.
Highly recommended
Highly recommendable. From first contacting AGC Roof Maintence, They where extremely prompt at attending the sight inspection, quoting and completing the necessary works prior to the rainy weather setting in. The team where extremely informative and made sure they had the customers best interest as priority which I have not seen from any other business until now. Very pleased with their attention to detail and how they handled everything from start to finish. Will defiantly recommend them to anyone looking for a reputable and trustworthy roofing company.
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Easy hassle free install
I had AGC install roof vents at home. It was an easy no fuss experience. They turned up at the allotted time, cleaned up after themselves and left the job as they found it.
Thank you for taking the time to share your review Debbie. Your business and feedback is much appreciated.
- 5 reviews
unreliable
had a tradesman here to take images with his phone and then I rang the company and got an appointment
After numerous calls to Tim Goodall to which after each call he would say Ill get back to you ( and he never returned a call) On top of that when I rang the company on the due date I was told someone was coming there was no appointment booked for that day ! One response was that the tradesman had left who had taken the images with his phone I phoned another company and they were there the following day. I would not bother calling this company nor would I recommend them
Hi Julia,
It sound like we have not carried out any work for you, is that correct?. I am sorry Tim failed to get back to you regarding an appointment. Please feel free to contact me directly and I wil...
Thank you for your response but I couldn't wait any longer. I have since contacted another company and I am happy with their quote and Im proceeding with them
No problem, thank you for the feedback Julia.
- Verified
Do Not Use AGC Roofing
Very quick to do a quote and turn up for job but after that they are impossible to pin down and come back to rectify ongoing problems. Lots of promises by receptionist but they just fail to come back. Worst tradesmen I have come across.
I am sorry to hear that you did not have a good experience with AGC Roof. It is unfortunate that you have decided to create an email address with agc in it to create this post and not use your genuine...
Read more email in order for us to identify you. However should you wish to contact us, we will be more than happy to resolve any problems you may have.Gap between roof tiles and guttering
This was completed 2 weeks ago.
Tiles do not meet the guttering.
After a little rain it appears that the eves were inundated and fell to the ground.
Very dangerous.
Very disappointed.
...
Hi B Black,
We do not recognize the building in your attached pic as a site we have recently worked on. If this is a genuine complaint please get in touch with our customer service team to resolve you...
It is very disappointing B Black that you have not removed your post despite the fact that your strata manager has explained to you that at the time you posted your pic and post, the works were not actually completed!
Shocking customer service. Just terrible
Worst customer service I have ever dealt with. I was hung up on after numerous times to book in a time, which should not be difficult. It should not take 3 weeks to receive a response. When I phoned to make a time and quite frustrated, I was hung up on.
I had a new roof awning done by this business back in 2014 which is now leaking, so it goes to show their workmanship and customer service is down the toilet. Very unhappy customer. Would never use them again or refer them.
Hi Amy,
I am disappointed you have not removed this post as yet, As you are aware our Operations manager inspected your property and determined that the cause of the leak you had was not related to th...
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- 5 reviews
- 15 likes
Bad gutter cleaning service
Bad service from this company, we paid the money, they came and ''cleaned'' and when it rained the gutters were overflowing, it made no difference.
Hi Alex, Could you let us know what property this relates to? or call us on 8332 2886 and discuss what has occurred?
Rate Highly + Recommend
AGC roofing were great to deal with. Prompt, polite and proactive in offering a number of alternative solutions! I have recommended them to my neighbours .
Thank you Daisy!
- 2 reviews
- 1 like
Complete Solution !!
Mid summer 2017 Hailstorm had damaged my roof resulting in water leaking and also damaging the bathroom skylight. Most repairers would not help repair both and I was keen to have a 'complete solution' fix to both the roof tiles and the skylight. This was easily done by AGC and also ensured the spares ordered and fixed before Christmas 2017. Thank you,
You are very welcome, I am delighted we were able to find a solution to all of your roofing issues. Thank you for the kind review!
Regards
Mark
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Turned up and happy with the end result
This was a small job and a lot of other companies didn’t even turn up when I put a request through! AGC were quick to give a reasonable quote. The guys who did the job worked quickly and professionally. I’m happy with the quality of the work.
Hi Ingrid,
I am very happy we were able to help you, thank you for your review!.
Warm Regards
Mark
Efficient and helpful service
I found this company to be very helpful, and efficient. They completed the work quoted and we've had no problems since!
Hi B.L, thank you for your review.
- 3 reviews
- 5 likes
Still leaking after 5 attempts at fixing the roof
I would not recommend this company as they have attempted to fix my leaking roof 5 times now over two years. The roof is still leaking and they are demanding payment. I told them when the roof is fixed I will pay. They replied with pay and then the warranty will be looked into. They don't respond to my numerous calls hence why it has taken over two years.
Hi "Shell"
Please contact me directly at admin@agcroof.com.au to discuss, if you do not identify yourself, I can not help you. AGC have been in business for over 30 years, completing over 100 service ...
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Hi Felix,
Read morend help if we can. I have searched in our system under Felix R and nothing comes up.Lets please clear one thing up. AGC have never in 30 years of business refused to refund a deposit, so this simply is not true. If you would like to provide an address we will look into it a...