Dreadful support for AIA Vitality
I had the misfortune to use the AIA Vitality program as part of the Rest Superannuation app. In the last month the app stopped syncing with my activity. I contacted Rest who referred me to AIA. AIA have made no effort to fix the issue. They just referred me to Rest who then referred me back to AIA. This has gone on now for 2 weeks. BTW my experiences of support from Rest on other issues has been excellent.Yesterday I requested that AIA delete my account. AIA are just unprofessional & incompetent. Prior to the current issues, I had a similar poo...r experience with their customer support. As a follow up to my original review, I was contacted by AIA - once my account was deleted he/she did not seem interested in understanding what happened or learning from it - just stopped messaging me. My recommendation would be to just don’t give this TOXIC company any business.
Greedy, Unprofessional and Unethical. AIA Vitality Rewards themselves
Wow, what a nightmare. If I could have given 0 stars I would have. A program that appears to provide incentives to customers for staying fit and healthy is all about being tricky and lining their own pockets.
I joined AIA Vitality in November last year. After enquiring about the program I was told that exercising and completing health checks would result in weekly vouchers as well as additional vouchers for hitting different levels in the program. All I had to do was link my watch to the AIA Vitality app. How wrong that was.
After hitting my ...targets and working up to a Silver Status I had earned a $20, $40 and $60 voucher. Considering the vouchers had no expiry I naturally believed that I could use them at any time. After receiving the $60 voucher I was horrified to read that all vouchers received had to be activated within a 3 month period of time from when they were received. After asking one of the representatives why they had to be activated within 3 months he told me it was because it was in the companies rules. When asked he also told me that others had complained about this 'rule'. It appears that they have this rule in place as a profit making exercise to ensure that vouchers in which customers have rightfully earned are unable to be used if not activated within this ridiculously short period of time. It is both unethical and reprehensible. I was also told that I would receive a $5 voucher weekly upon hitting certain targets. After hitting them on numerous occasions from November 2018 I naturally thought I would have several $5 vouchers waiting for me to enjoy. How wrong I could be. Upon opening the AIA Vitality app months later I was appalled to see that I had no vouchers ready to download. I have since found out that in order to receive a $5 voucher I would not only have to hit my target but also log in to the app weekly and then go through several other steps in order to obtain a voucher otherwise my exercise goes unrewarded. This pretty much guarantees that anyone that is not tech savvy or logging in weekly will not be able to take advantage of this so called rewards program. I voiced my concerns to customer service and was effectively told that it's my bad luck since I didn't follow the rules that this money hungry company had put together to ensure additional profits.
I have had this product for a few years. It was time to upgrade my fitness tracker. Contacted AIA and bought a tracker under their guidance.
Tracker is not compatible with their system and AIA refuses to take responsibility, ignoring emails and messages.
Unethical work practices
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