Good marketing disappointing product
I’ve been a part of the program for a year and a half. It was great initially but available rewards keep dropping off.
I had heaps of $5 vouchers which I recently tried to use but they didn’t work.
Found out although they say never expire they do actually expire in 3 months.
All the benefits I joined for are no longer rewards partners.
Reached my exercise points so can’t earn more points in unless I do health checks.
Got an eye test and submitted but didn’t get points. Upon calling I was advised the eye test is valid for 3 years so as I got one last year I can’t get more points.
I’m only 225 points away from gold status but can’t get any extra points now until next membership year :-(
Start listening to your recordings...
Start listening to your recordings... That may teach your staff about training and “quality” purposes.
By far, one of the worst customer service teams I’ve ever had to deal with....
Lots of rewards until you start claiming
Looked like a great program to start with. I am very fit and do a lot of swimming. I picked up a $20, $40, $60 rebel voucher. Then all of a sudden they stopped giving me points for my activities. The rewards were meant to go up to $200 according to info provided when I joined. To rub salt into the wound they continue to send out emails showing they are increasing points for activities etc.
whatever I do they are not giving me a single point.
I contacted them about it. They were very sketchy. It appears they have brought in activity limits. These were not part of the program when I joined.
Find out how AIA Australia Vitality compares to other Rewards & Loyalty Programs
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Unauthorised debit of credit card
They debited my credit card of $ 530 although I had changed health funds & have not yet refunded it. They don’t give the finance department no. Don’t be fooled by their polite customer service. Worst experience of a health fund in Australia
Very bad experience
the policy is not good value at all. I was getting charged monthly at a high rate and did not receive any support when i had a procedure .At first i was told it is covered then when i booked the procedure , i was told it is not covered. I had to pay everything out-of-pocket. Why am i paying thousands of dollars in Insurance if there's no support even for basic claims ? i am very disappointed and would not recommend this insurance to anyone . It claims all health awareness and frills but no real value at all.
Dreadful support for AIA Vitality
I had the misfortune to use the AIA Vitality program as part of the Rest Superannuation app. In the last month the app stopped syncing with my activity. I contacted Rest who referred me to AIA. AIA have made no effort to fix the issue. They just referred me to Rest who then referred me back to AIA. This has gone on now for 2 weeks. BTW my experiences of support from Rest on other issues has been excellent.Yesterday I requested that AIA delete my account. AIA are just unprofessional & incompetent. Prior to the current issues, I had a similar poo...r experience with their customer support. As a follow up to my original review, I was contacted by AIA - once my account was deleted he/she did not seem interested in understanding what happened or learning from it - just stopped messaging me. My recommendation would be to just don’t give this TOXIC company any business.
Greedy, Unprofessional and Unethical. AIA Vitality Rewards themselves
Wow, what a nightmare. If I could have given 0 stars I would have. A program that appears to provide incentives to customers for staying fit and healthy is all about being tricky and lining their own pockets.
I joined AIA Vitality in November last year. After enquiring about the program I was told that exercising and completing health checks would result in weekly vouchers as well as additional vouchers for hitting different levels in the program. All I had to do was link my watch to the AIA Vitality app. How wrong that was.
After hitting my ...targets and working up to a Silver Status I had earned a $20, $40 and $60 voucher. Considering the vouchers had no expiry I naturally believed that I could use them at any time. After receiving the $60 voucher I was horrified to read that all vouchers received had to be activated within a 3 month period of time from when they were received. After asking one of the representatives why they had to be activated within 3 months he told me it was because it was in the companies rules. When asked he also told me that others had complained about this 'rule'. It appears that they have this rule in place as a profit making exercise to ensure that vouchers in which customers have rightfully earned are unable to be used if not activated within this ridiculously short period of time. It is both unethical and reprehensible. I was also told that I would receive a $5 voucher weekly upon hitting certain targets. After hitting them on numerous occasions from November 2018 I naturally thought I would have several $5 vouchers waiting for me to enjoy. How wrong I could be. Upon opening the AIA Vitality app months later I was appalled to see that I had no vouchers ready to download. I have since found out that in order to receive a $5 voucher I would not only have to hit my target but also log in to the app weekly and then go through several other steps in order to obtain a voucher otherwise my exercise goes unrewarded. This pretty much guarantees that anyone that is not tech savvy or logging in weekly will not be able to take advantage of this so called rewards program. I voiced my concerns to customer service and was effectively told that it's my bad luck since I didn't follow the rules that this money hungry company had put together to ensure additional profits.
I have had this product for a few years. It was time to upgrade my fitness tracker. Contacted AIA and bought a tracker under their guidance.
Tracker is not compatible with their system and AIA refuses to take responsibility, ignoring emails and messages.
Unethical work practices
Questions & Answers
I have been a member of AIA for over a week now. Still yet to receive my vitality membership details. I have called twice, and both times I have been told I would receive the email in 24 hours. Still nothing! It shouldn’t take this long to receive some login details.
We are sorry for the delay on this. We've sent you a private message to obtain some more information from you so that we can investigate this.
Phoebe - AIA Australia
Dani, don’t expect too much from AIA Vitality. You’re lucky they didn’t tell they’ll get back to you in 10 business days...
AIA vitality are hopeless such poor customer service.
Oh no! Maybe I will switch back to who I was with! I thought given they were working with CBA they would be good!
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