?
? !
1 photo
AIA Australia Vitality

AIA Australia Vitality

1.0 from 8 reviews · View Statistics

Reviews

1.0

8 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Transparency
    1.0 (7)
  • Customer Service
    1.1 (7)
Previous
Next
joball

joball

  • 4 reviews
  • 4 likes

Good marketing disappointing product

published

I’ve been a part of the program for a year and a half. It was great initially but available rewards keep dropping off.
I had heaps of $5 vouchers which I recently tried to use but they didn’t work.
Found out although they say never expire they do actually expire in 3 months.

All the benefits I joined for are no longer rewards partners.

Reached my exercise points so can’t earn more points in unless I do health checks.

Got an eye test and submitted but didn’t get points. Upon calling I was advised the eye test is valid for 3 years so as I got one last year I can’t get more points.

I’m only 225 points away from gold status but can’t get any extra points now until next membership year :-(

Transparency
Customer Service
Incentivised ReviewNo
1 comment
AIA Australia
AIA A.AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
Mary E

Mary E

  • 3 reviews

Start listening to your recordings...

published

Start listening to your recordings... That may teach your staff about training and “quality” purposes.

By far, one of the worst customer service teams I’ve ever had to deal with....

Transparency
Customer Service
Incentivised ReviewNo
1 comment
AIA Australia
AIA A.AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
Mark Davey

Mark DaveyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Lots of rewards until you start claiming

published

Looked like a great program to start with. I am very fit and do a lot of swimming. I picked up a $20, $40, $60 rebel voucher. Then all of a sudden they stopped giving me points for my activities. The rewards were meant to go up to $200 according to info provided when I joined. To rub salt into the wound they continue to send out emails showing they are increasing points for activities etc.
whatever I do they are not giving me a single point.
I contacted them about it. They were very sketchy. It appears they have brought in activity limits. These were not part of the program when I joined.

Transparency
Customer Service
Incentivised ReviewNo
4 comments
AIA Australia
AIA A.AIA Australia
Mark Davey
Mark Davey

No there is no syncing issue. It has been working perfectly. It shows what I have done and has 0 points next to it. I followed you guys up and you confirmed that it was at your end.

AIA Australia
AIA A.AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
Rewards & Loyalty Programs

Find out how AIA Australia Vitality compares to other Rewards & Loyalty Programs

Know better, choose better.

Compare all
Disappointed customer

Disappointed customer

  • 2 reviews
  • 3 likes

Unauthorised debit of credit card

published

They debited my credit card of $ 530 although I had changed health funds & have not yet refunded it. They don’t give the finance department no. Don’t be fooled by their polite customer service. Worst experience of a health fund in Australia

Incentivised ReviewNo
2 comments
AIA Australia
AIA A.AIA Australia

AIA has refunded the transaction as of today & I want to thank the customer service team who accelerated the process.

Similar opinion? Write a review on ProductReview.com.au!
Katy

KatyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Very bad experience

published

the policy is not good value at all. I was getting charged monthly at a high rate and did not receive any support when i had a procedure .At first i was told it is covered then when i booked the procedure , i was told it is not covered. I had to pay everything out-of-pocket. Why am i paying thousands of dollars in Insurance if there's no support even for basic claims ? i am very disappointed and would not recommend this insurance to anyone . It claims all health awareness and frills but no real value at all.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
AIA Australia
AIA A.AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
John K

John KSydney, NSW

  • 5 reviews
  • 3 likes

Dreadful support for AIA Vitality

published
Transparency
Customer Service
Incentivised ReviewNo
1 comment
AIA Australia
AIA A.AIA Australia

Hi John, thanks for taking the time out to let us know about this - we're sorry to hear this. We've sent you a private message to see if we can help.
Thanks, AIA Team

Similar opinion? Write a review on ProductReview.com.au!
Adam

AdamMelbourne

  • 2 reviews
  • 2 likes

Greedy, Unprofessional and Unethical. AIA Vitality Rewards themselves

published
Transparency
Customer Service
Incentivised ReviewNo
1 comment
AIA Australia
AIA A.AIA Australia
Similar opinion? Write a review on ProductReview.com.au!
j9

j9Wanniassa

  • 10 reviews
  • 9 likes

Dodgy product

published

I have had this product for a few years. It was time to upgrade my fitness tracker. Contacted AIA and bought a tracker under their guidance.
Tracker is not compatible with their system and AIA refuses to take responsibility, ignoring emails and messages.
Unethical work practices

Transparency
Customer Service
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

DaniW

DaniWasked

I have been a member of AIA for over a week now. Still yet to receive my vitality membership details. I have called twice, and both times I have been told I would receive the email in 24 hours. Still nothing! It shouldn’t take this long to receive some login details.

4 answers
AIA Australia
AIA A.AIA Australia

Hi Dani,

We are sorry for the delay on this. We've sent you a private message to obtain some more information from you so that we can investigate this.

Thanks,
Phoebe - AIA Australia

Mary E
Mary E

Dani, don’t expect too much from AIA Vitality. You’re lucky they didn’t tell they’ll get back to you in 10 business days...

AIA vitality are hopeless such poor customer service.

DaniW
DaniW

Oh no! Maybe I will switch back to who I was with! I thought given they were working with CBA they would be good!

Get an answer from our members and AIA Australia representatives

Other Rewards & Loyalty Programs

Previous
Next

See all Rewards & Loyalty Programs

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.