??!
1 photo
AIA Australia Vitality

AIA Australia Vitality

1.0 from 6 reviews

Reviews

1.0

6 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(6)
  • Value for Money
    1.5 (6)
  • Transparency
    1.0 (5)
  • Customer Service
    1.0 (5)
Previous
Next
Mark Davey

Mark DaveyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Lots of rewards until you start claiming

published

Looked like a great program to start with. I am very fit and do a lot of swimming. I picked up a $20, $40, $60 rebel voucher. Then all of a sudden they stopped giving me points for my activities. The rewards were meant to go up to $200 according to info provided when I joined. To rub salt into the wound they continue to send out emails showing they are increasing points for activities etc.
whatever I do they are not giving me a single point.
I contacted them about it. They were very sketchy. It appears they have brought in activity limits. These were not part of the program when I joined.

Transparency
Customer Service
Value for Money
4 comments
AIA Australia
AIA A.AIA Australia
Mark Davey
Mark Davey

No there is no syncing issue. It has been working perfectly. It shows what I have done and has 0 points next to it. I followed you guys up and you confirmed that it was at your end.

AIA Australia
AIA A.AIA Australia
Disappointed customer

Disappointed customer

  • 2 reviews
  • 2 likes

Unauthorised debit of credit card

published

They debited my credit card of $ 530 although I had changed health funds & have not yet refunded it. They don’t give the finance department no. Don’t be fooled by their polite customer service. Worst experience of a health fund in Australia

Value for Money
2 comments
AIA Australia
AIA A.AIA Australia

AIA has refunded the transaction as of today & I want to thank the customer service team who accelerated the process.

Katy

KatyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Very bad experience

published

the policy is not good value at all. I was getting charged monthly at a high rate and did not receive any support when i had a procedure .At first i was told it is covered then when i booked the procedure , i was told it is not covered. I had to pay everything out-of-pocket. Why am i paying thousands of dollars in Insurance if there's no support even for basic claims ? i am very disappointed and would not recommend this insurance to anyone . It claims all health awareness and frills but no real value at all.

Transparency
Customer Service
Value for Money
1 comment
AIA Australia
AIA A.AIA Australia
Insurance

Find out how AIA Australia Vitality compares to other Insurance

Know better, choose better.

Compare all
John K

John KSydney, NSW

  • 4 reviews
  • 3 likes

Dreadful support for AIA Vitality

published
Transparency
Customer Service
Value for Money
1 comment
AIA Australia
AIA A.AIA Australia

Hi John, thanks for taking the time out to let us know about this - we're sorry to hear this. We've sent you a private message to see if we can help.
Thanks, AIA Team

Adam

AdamMelbourne

  • 2 reviews
  • 2 likes

Greedy, Unprofessional and Unethical. AIA Vitality Rewards themselves

published
Transparency
Customer Service
Value for Money
1 comment
AIA Australia
AIA A.AIA Australia
j9

j9Wanniassa

  • 9 reviews
  • 7 likes

Dodgy product

published

I have had this product for a few years. It was time to upgrade my fitness tracker. Contacted AIA and bought a tracker under their guidance.
Tracker is not compatible with their system and AIA refuses to take responsibility, ignoring emails and messages.
Unethical work practices

Transparency
Customer Service
Value for Money
See all AIA Australia reviews

Questions & Answers

Sorry, there are no questions about AIA Australia Vitality but you can read 25 questions about AIA Australia.

Get an answer from our members and AIA Australia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.