Aiper Scuba N1 Ultra

The real shame is that i couldnt give zero stars The robot hasn't worked once since i purcahsed it, they intentionally delayed the repair and feedback and forced me past the 30 days so they didnt have to refund it. - It occassionally floats to "skim" the surface however the issue is that it bobs up and down (video for evidence) and doesnt actually clean. the constant up and down motion sees it push floating debris around the pool for a few hours and not clean anything - It will often get stuck at the skimmer box either in wall mode or sometimes in skimmer mode and then throw an error, every pool has a skimmer box it makes no sense that it cant handle the simplicity of this - It throws constant errors sometimes only a few minutes into a clean (image attached for evidence) - It wont connect to the app after they changed something in the app, so all bluetooth and wifi function no longer works. - They oversold the principal of wifi notification because once its below the pool line, there is no notification, the only notification i seem to get on a regular basis is "error" this one seems to be something it can notify me of. The nofitication system and function of this device has been so poor that i didnt know the robot notified about job completion until i watched a video recently, and i didnt know that because the robot hasnt managed to finisha clean to trigger the "end cleaning notification" - I had the device replaced but then had the same issues, so this is evidence that the robot itself just isnt a good product, its not a one off issue nor a basis manufactoring flaw, its a fundamental failure of the product line. - The battery life is poor, but its also hard to judge, i mean it run for 20 minutes, crashes or runs into an error and then three days later (because i didnt get any notificaitons) i remember it was doing a cleaning cycle and there it is at the bottom fo the pool dead flat.... - There is one good feature that worked everytime, "the dock return" i promise you, every single time it run a clean, it will return to the most annoying, far reaching part of the pool, at the complete opposite end of the pool making it impossible to retrieve without going for a swim. Mine never actually finished a cycle but i assume if it had an error it would "return to dock" or in this case, return to the deepest dark depths of the pool for annoying retrieval.

I think if this company was selling 20 pound paper wieghts in the shape of a pool cleaner, they could clean up quite well (punn intended) but unfortunately the only cleaning this robot has done for me, is clean out my bank account.

Absolute disappointment – This is an absolute disappointment. I feel like been scammed. I purchased the machine from Clark Rubber. They told me, the 30-day money-back guarantee does not apply when you purchase it from a reseller. Here is a list of problems within the first week of use. 1. The basket lid broke off. 2. The basket flap doesn't close. The debris washes out when you pull the machine out of the water. 3. The LED light colours were off and eventually no colour. 4. The machine gets stuck on the pool step. There is only one step.

I asked Clark Rubber for a refund, but they said the 30-day money-back guarantee is not honoured by the Aiper. However Aiper customer service said I must apply for a refund from Clark Rubber. Now I am stuck. I did ask Clark Rubber to send the machine back to Aiper for refund. But Aiper said they will only repair the machine. This is three weeks ago. I still haven't got the machine back yet.

Clark Rubber said they had at least 3 other customers having the same issue.

Works well - Basket needs to be re-designed – We have owned this for a month now, and purchased this because our 10YO Zodiac Corded unit had the dreaded ER10 error. After reading a few reviews, we decided to venture down to Sydney and buy one. The 1st unit worked well and did a fantastic job, given the pool hadn't been cleaned for sometime. We had put it on full charge, initially, and made sure the seal was fully sealed. We put it on again, and it stopped after an hour or so. I retrieved it, and emptied it put it on charge. The lights did not come on. After a few days of reading the trouble shoot guides, and contacting Aiper, we returned the unit back to the retailler, who were more than helpful, and were happy to exchange/refund etc. So, we had a brand new replacement unit, and arrived home, charged fully, and started cleaning. Once finished, I took the basket to the green bin, and lighty tapped it against the bin. The hinge broke straight away. I contacted Aiper, who said that it shouldn't be tapped etc, however, I feel that I was quite gentle with it. Aiper offered to replace the whole unit, but I feel this to be a complete waste of resources, and all I wanted was to have a basket sent out. In the end, I will be exchanging this with the retailler, whilst they still have our original unit.