We purchased the M5 Supreme in 2012 - it’s run like a dream and kept our pool spotless and sparkling ever since . We took it back in only once during that time for a minor repair . We love our Dolphin :)
Purchased in April 2012.
Great company to deal with
I had some issues out of the warranty period, Maytronics worked with me to resolve them, this is a company that stands behind their product and provide great customer support!
Purchased in February 2015.
Bluetooth connectivity is lousy
Whilst it cleans the pool fairly well (walls excluded), the connectivity to the unit is rubbish. Unless I'm within .5 meter it doesn't connect. Sometimes have to try 2 or 3 times to connect. The weekly timer is also inconsistent and I have to reprogram the unit all the time.
If you change the sponge rollers, they will cost you a fortune (around AUD$200 for 4 pieces of foam)
After owning the unit for 2 years I have come to the conclusion that it was not worth the money
Purchased in October 2017 for $2,500.00.
Cleans the floor...... mostly
Purchased this unit recently to clean my pool. More so when I am away. Set and forget. Unfortunately in my pool (standard rectangle fiberglass with side steps and safety ledge around the top), it will not clean certain areas. I had been advised that one option would be to brush the dirt off the steps and ledge but this is not always possible (not always home). I did purchase this so that I could leave it in doing it's work and would come home to a nice clean pool. Unfortunately not.
Maytronics contacted me with some suggestions. Howeve...
Great Pool Cleaner
This pool cleaner has made our pool (and owners) happier. It is very efficient and cleans the tiles around the pool so there is no need for this to be done manually. When first setting up the program cleaning there was never a problem getting information we needed. The service staff were more than helpful when we had to replace our power source when it was damaged in a severe electrical storm.
Purchased in December 2018 for $2,000.00.
Best investment for our Family
Did a lot of research and invested in the Dolphin M500 by Maytronics, Wow!! it is amazing we moved into our new home and the pool hadn't been cleaned for a while, we had it in the pool for the day and by the end of the day our pool was Crystal Clear, so easy to operate and it does all the work for you.
Purchased in June 2019 for $2,600.00.
- Dolphin Supreme M500 Liberty
- Verified purchase
Sparkling clean pool
The Dolphin is keeping the pool perfect with minimal intervention. The filters do need emptying regularly when there are leaves in the pool, but it is far better than our previous cleaner. Very happy.
We have trees around the pool which put a heavy load on any cleaner. The Dolphin is coping well, plus keeping the pool floor and walls and water sparkling clean.
Purchased in January 2019.
This has made our lives easy!!!!
Having a horrible tree next door we have always had problems with leaves, the dolphin M500 makes life so much easier now, it picks them up brilliantly. We have had to use the fine filters only once so far to pick up the very fine sediment that is on the bottom of the pool. I have to say the only thing is that it is a bit heavy especially when first taking it out of the pool, but the work it does outweighs that.
Extremely happy with the product!!!
Purchased in February 2019.
Works well when it actually runs
Bought the M5 in December 2014 (paid over $2k).
Was working brilliantly and very happy with how it cleaned the pool.
- In the first year the tread came off a number of times and had to go back to be refitted.
- In the second and third years it stopped dead a number of times. It would look to be operating at the control box, but the device would not move in the pool. A few times it would just start working again after a couple of days and taking it back they found nothing wrong with it. Then it stopped completely and twice it had the power...
Purchased in December 2014 for $2,100.00.
THE BIGGEST WASTE OF MONEY
I have had nothing but trouble with this cleaner, 11 visits to pool shop to have it repaired over 5 years, only to be told that nothing was wrong with it or user error! I mean come on you put the cleaner in the pool and press start right! New motor, new bearings twice, changed the cable, power supply and on the control panel, remote unit did not even bother with that and finally a motherboard and now I am told that it to upgrade to the newer. NO thanks Maytronics the contempt and lack of empathy shown by you and your agent is outrageous and I will never send anymore of my hard earned money your way again.
Purchased in September 2014 for $1,950.00.
very unreliable not happy
never happy with its performance and it stop working just after the warranty ran out and then cost me $450 to get it fixed my last cleaner lasted 8 years .Seems like the biggest problem with the dolphin cleaner is they only last about 3 years not good enough for such an expensive product.
Purchased in December 2015 for $1,750.00.
Suggest there's better value elsewhere.
We purchased our Maytronics Dolphin Supreme M5 for $2499 on 13/11/2013 after being assured it was the best robot cleaner -- with 36 month warranty. Worked well till 9/05/17 when it had to be fitted with a new motherboard cost $398 after a discount due to my complaining that such an expensive item should have lasted longer. In Dec 2018 it stopped working again. Have just received quote for repairs (note how long it has taken for quote to be given - 2 months). Quote is around $1100. Needs new motor, etc etc. Very disappointed with the reliability of this product. And the pool shop suggests we buy another of the same brand!!
I purchased a home that came with the dolphin m500 it switches off after 5 minutes of use can someone please help me I’m in Sydney Australia. Remote is all damaged on inside. Need new remote also. Will it cost a fortune to repair replace items on this thing. Also what would people recommend for a pebble Crete pool 65000litres
Not a reliable product
Purchased our M-500 two months ago based on the product claiming to clean the pool more efficiently and the product operating on low voltage. There are no trees near our pool, so the Dolphin is simply used to scrub the pool liner surface.
Trouble immediately out of the box with difficulty pairing the Dolphin to my Samsung phone. Additionally, within two months after purchaee, the M-500 does not operate and I already need to take the product in for repair. I should have known that the M-500 is discontinued.
Thanks for the reviews
Reading all the reviews, it looks like the older models were not that flash. Looks like the 2017 model is a much better system then the predecessor, its hard for a product to pull up after getting bad reviews so the new model must be good. Everyone seams happy with it so I am going out to get one. keep you posted.
This cleaner is fantastic! I have owned the M500 since last Summer and havent had any complaints. It cleans the walls and floor and filters the pool water at the same time. I can go on Holidays and set the timer to clean my pool every three days and when I come home the pool is clean.
I highly recommend this cleaner to anyone.
3 year lifespan, minimal support.
We purchased a m500 supreme in April 2015 from our pool installer. It unfortunately stopped working a week ago with no display or powering up of the control/power box. So just outside the three year warranty our $2500 pool cleaner is now a pool anchor. Maytronics replied to an email with the advice that we can buy a new one and supplied a local suppliers address. Not an option I’d consider at the moment. While the pool cleaner worked well in the main, I can’t recommend the product due to the short lifespan vs cost. I wish I had done my usua...l degree of due diligence and read reviews on this and other sites. Considering the ratings, our money would have been spent elsewhere. So my review gets one star only due to minimal interest in support from the manufacturer and a lifespan far below my expectations.
Love my M500
I purchased the M500 just after we installed the pool last year in August (2017). I used it in the initial cleaning after the pool was turned over to us and all the way through the winter season as I wanted to be able to enjoy the pool.
Can't imagine not having this thing to help me with pool maintenance!!!
Not worth the money
We have quite a few trees surrounding our property so we bit the bullet and bought the most expensive pool cleaner on the market to make our life easier. At $2700 in Feb 2014 it was an expensive investment and I admit had high expectations! We had a dolphin rep come to the house and recommend the right dolphin for us and assured our situation would easily be handled by the pool cleaner. Fast forward four years and we’ve had the dolphin in to the pool shop numerous times and within weeks going back to slow inefficient service of the pool, avoida...nce of leafy spots and inability to pick up some leaves etc. Since out of warranty the dolphin has been in for repair just before Xmas at the cost of $460 to repair and now again only 6 weeks later needing another repair of over $400. We’ve been recommended to replace rather than continuing to repair a lame duck. Very disappointed.
Best thing I've ever spent money on. Chucked my dolphin in my unused pool of 5 years before I went out for lunch, and when I got back half an hour later, the murky black water was sparkling clean, the branches had gone, my lawn was mowed, and even the washing had been hung out. Highly recommend
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Questions & Answers
my m500 turns on impeller starts and water flows but then immediately shuts off. repressing the power button it does same again. i check impeller for hair or debris lodged or wrapped around impeller. nothing found appears to be track not moving but there is nothing clogged or lodged in the track. Any help?
Thank you for your inquiry Steve. Are you available to call our Customer Care Team on 1300693657 Option 2 as there a number of things we can go through to get your Dolphin running beautifully again.
business hours? i've tried unplugging from wall plug, disconnected from power unit all for 30 mins turned upside down. never goes into test mode. also, the unit turns on impeller starts but when unit attempts to move power unit shuts down as if loss if power.
Hi Steven. Our Customer Care Team is available between the hours of 8:30am and 5pm, Monday to Friday. We are also able to be contacted via email to email@example.com if this is a better suited method of communication. Once we are able to confirm the troubleshooting that has been completed, we will then be able to look into the next steps so that we can have your robot back up and running to full functionality.
Why did you discontinue the M500 Supreme ?
Hi Rick. The Dolphin Supreme M500 has not been discontinued. It is a current, in-market robot and is available for purchase at several authorized dealers across Australia. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to firstname.lastname@example.org for any further enquiries.
Do I need to charge battery pack before use ?
Hi Rick. The Dolphin M500 is not a battery operated cleaner and does not require any form of charging prior to use. Its power supply connects directly into a power socket. Please do not hesitate to contact us on 1300 693 657 option 2 or via reply email to email@example.com for further assistance. Have a great day.
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