Reviewer Photos & Videos
- Verified customer
Pathetic support from Bali sunset road office!!!!
After cancellation I went to Bali sunset road office to ask to reschedule my flight. 3 young guys and girls where playing games and refused to help. they said that they can't connect to the system!!!! Go to airport! may I know what are these unpolite useless people are doing for this company. If air Asia is looking to save money, close this office! fortunately airport office was very professional and efficient.
- Verified customer
Don't book tickets with Air Asia!!!!
My flight has been canceled and when I have contacted customer Service they told me that I must buy another tickets (for 3 people) and I'll get the refund. So I have purchased the new tickets. Then due the Lockdown my airport has been closed. I wanted to contact customer Service, but There was no chance to reach someone There. As instructed on their website, I used AVA thing to cancel Our flight, then I had to buy new tickets again. Of course before cancelation I've been informed that I'll get a refund. Till today (since march) I didn't get a p...enny (I've been told I have to wait maximum 12 weeks. What I'm recieveing, is only a tens of messages from them with informations "How great they are" and What a flights they offer Just "Perfect for me". So Think twice before You make a booking with Air Asia!!!!
Pathetic and unsafe airlines
Not safe to fly with air asia their management is ash holes stupid it’s better to fly safe with good airlines they always give preference to cost cutting and not to customer safty
Still waiting for credit
ZERO rating !
Partner & I had flights to Indonesia in March due to Covid -19 unable to fly I applied for credit / refund which took hours and 2 months later got one flight credited - the other still nothing . Had email from them asking for further details which I provided and case status is showing as reply received but they have not addressed it. I have tried numerous times to go online and request a credit again but get logged out at the very end with an error message . This is extremely frustrating especially as there is no Contact office i...
- Verified customer
Outstanding Refund Due
I have not received my refund and it has been past 30 business days. I have a case number for the refund, which is dated 17 March 2020, and my case status states states that it is in progress. Still no refund and it is June 2020. I am unable to speak with a customer service person every time I call.
DISGRACEFUL airline. Will NEVER EVER book a flight with them again.
I booked flights in March to return to Australia and the very next day Air Asia cancelled my flights. They offered me the option of a FULL REFUND (I have this in writing from them). I immediately submitted a request for a refund (again I have proof in writing and received an acknowledgment and advice from them that they would issue a refund). It has now been almost 3 months and this disgraceful airline still has not provided a refund. I have disputed the original transaction with my bank via a credit card chargeback. Air Asia have the auda...city to challenge my dispute and claim to have emailed me in January and stated I did not respond. I didn’t make the booking until March!!! Apparently now Air Asia only wants to issue a useless credit. Credits are worthless in this environment of travel bans and COVID. This airline has no customer service number or email and passengers can only use their disgraceful robotic AVA system which doesn’t provide any help. I have never dealt with such a poor airline who are intent on keeping money they advised would be refunded. AIR ASIA CANCELLED MY FLIGHTS (NOT ME) AND THIS OCCURRED ONE DAY AFTER I BOOKED. They claim that their flights are non refundable and I agreed to this condition. So why then do I have 3 notifications from them stating that I was entitled to a refund? I will never ever book with this appalling airline again.
Dishonest in pricing
I booked a return flight to Vietnam from Australia via Malaysia in 2018. Air Asia has charged me $100 AUS more than the amount shown to me before I committed to buy (I booked the ticket using AUS currency). After the trip, despite my complains about the over charged, Air Asia still refused to refund the overcharged amount. They required me to show the proof of the overcharged, which is impossible because it displayed only once for the customer to confirm and commit it. I didn't take the screenshot of the displayed price in the belief that Air Asia would not cheat the customer in such a way.
Never had any issues
I have flown with air asia few times and i have never had any issues at all. Flew with them to kl thailand singapore n bali. Well its a budget airline so i wasnt expecting much to b honest. Air asia is as good as jetstar tiger or scoot. I dont mind travelling with them.
Zero would be the highest AirAsia deserves!
NO START GIVEN IN THIS RATE!!!!!!!!!
I am so tired to describe my hole story again after over a month trying to get some help to solve a cancelled flight by AisAsia and have never listen back from them.
I will never going to fly with them again, and I will make sure I will tell everyone to not do the same mistake as I did in choosing them for nothing. I will pay more because I value my hard work and my mental sanity. I believe in Karma and corruption is on a very cloudy and painful path, they will get in double what they give to people.
Shame on you AirAsia and all the stuff that participate with their disgusting scheme.
Do not book with AirAsia
I Booked flights for two people last year to fly this year April but then Covid happened, I requested a refund through the AVA system (which i was told would get a refund because of the Covid) but to my surprise I could only get a credit and only a credit for ONE PERSON not two, and no way of contacting people as the emails not answered and the number provided does not work !!!!!!!!! i will never book through this company again. I think it is disgusting, they have kept $450 of the $900 I paid for the flights.
Worst airline of 3rd world
PLEASE do not book any flight with this con airline. You will regret. Waiting for refund for 4 months, no customer care, no update. This is Scam, delaying so people give up n forced to fly.
This is substandard.
They employ resellers who then claim no accountability for refunds (either due to COVID19 or generically). Crap airline with crap subcontractors, should never be allowed to operate in Australia. Go away, crap, or repay first all damage you caused through refunds not received. Crap!!! They dont even let you unsubscribe from their crappy BIG rewards membership system, and that stinks! Even the online machine-learning assistant cannot unsubscribe you. NEVER AGAIN, AIR ASIA - stop flying here, you are not welcome.
They cancelled my flights and I can not contact for refund.
I had my flights cancelled in March when Covid first started affecting airline flights in Australia. AirAsia claimed my money was refundable since AirAsia cancelled the flights. After many attempts at the AVA system, I finally got a case number. Now it has been over two months and I have not seen a cent and have not been able to contact them, no phone number, no email, and AVA will not direct to a live chat. Very angry at AirAsia support.
Warning Do NOT Fly with Air Asia or Malaysian Airlines
My wife is in China. She had a multi-entry visa for Australia. In January, I confirmed that her visa status was OK, and then we booked return flights for her to travel to Sydney. However, because of the pandemic the airlines were frequently cancelling flights. She eventually booked a flight with AirAsia to KL, with a connecting flight to Sydney via Malaysia in March. She caught the AirAsia flight to Kuala Lumpur; however, Malaysia had changed the immigration policy for Chinese: she was prevented from obtaining a transit visa on arrival!!. Appar...ently, there was a group of twenty Chinese stranded at the airport, they had to call the Chinese Embassy to negotiate their way through Malaysian immigration. By which time, she had missed the connecting flight to Australia. Malaysian airlines refused to refund the ticket for the KL to Sydney flight!. There was another flight to Sydney the next day, so she had the ticket re-issued at the Malaysian Airlines booking office in the KL airport; she had to pay full fare for the next day's flight. But, when she went to check-in she was denied boarding because she was required to quarantine for 14 days. However, Australian family members and spouses are exempt from this requirement. I even spoke with the Malaysian check-in person over the phone, but they refused her to board. And they refused to refund the re-issued airfare!!! Air Asia in taking the original booking did not ask my wife about her visa status, they did not advise her that she would be denied a Transit Visa on arrival in Malaysia. They have also lied about refunding the airfares; she made a refund claim to which she received a message that a refund would be processed within 30 days, that was two months ago, it has not been refunded. Also, do not fly with Malaysian Airlines, and do not travel through Malaysia. When my wife had the KL to Sydney ticket re-issued for the next day, at the Malaysian Airlines booking office KL airport, no one asked about her nationality/passport, or visa status, and no one told her that she would not be able to board the MAS flight the next day because she would need to quarantine to 14 days!! They took her money knowing that she would be denied boarding onto the flight!! Air Asia and Malaysian Airlines are crooks!
Never Fly with Air Asia
COVID-19 meant flights with four airlines from Australia to and within the Philippines were cancelled. Three of the airlines have agreed to refunds with no fuss. Air Asia, although originally appearing to offer refunds, have in the end bluntly refused. Last AVA chat with their representative was truly bizarre - can be summarized as rudely presented, bizarre, irrational and illogical reasoning. Have copied the chat. Example - "government says we dont have to refund" but would not respond to question about which government this was.
No one should ever consider flying with Air Asia!
- Verified customer
Do not choose it, they will not refund your ticket under COVID-19
Do not choose them!!! They are liars and will mess-up your bookings.
I have booked them for trip to Taiwan and unfortunately impacted by COVID-19. So I have requested for a refund, AA changed their refund policy every day. In the beginning, it is voluntary, and then it is a credit account request and finally, it is refund back to original payment. So I have chosen credit account while the refund back to original payment is not available at the time. Soon when refund back to original becomes available, I raised refund case again. Then I have co...
Worst customer service
Air Asia cancelled flight 15days before departure date because of covid-19, fair enough but they didn't even send me an email about cancellation. The itenerery disappeared from my big member account. What a joke when I type in the Booking number through AVA, it says "you didn't pay for the ticket..... common Airasia you keep our hard earned money and don't even want to credit the account straight way and It takes 16 weeks to get the money credited to the account. Common man it's not fair..
Do not use this airline..
Betrayed feel completely betrayed by this airline.
Been waiting for something, anything from Airasia since they canceled my flight. AVA please! What a joke around and around with absolutely no result no return contact, nothing. BIG Loyalty Program member for years? Nothing more than a farce. I've been a long time user of this airline, 24 flights alone in the past couple of years but never again, Scoot/Jetstar in future for me. Do not use this airline
- Verified customer
Strongly advise against booking with them
AirAsia cancelled my flight and have been very irresponsible and unresponsive to my refund request. After an endless wait I received an email requesting my BIG Member ID so that they could redeem the value to my Credit Account. But I was entitled to a full refund at the time of submitting the request and have never authorized them to change that to credit redemption. It was super spooky. Not to mention their near complete lack of customer service. I think this airline should disappear (after paying us all back of course).
Questions & Answers
What days of the week do you fly from Gold Coast to Jaipur ? And what days of the week do you fly from Jaipur back to the Gold Coast ?
I have just upgraded my departure flight only on 7, July 2019 and paid the differences. In the previous invoice, I have paid the meal and baggage fees for the return flight on 16, June 2019 but the new invoice that I received for the upgraded did not show up. I would like to know what happened? The meal I purchased showed on the invoice of the return flight, but NOT the baggage that I purchased on a bundle. WHY?
I have been contacting the call centre in Australia (81882133), but always showed me "caller busy". Please sort these out.
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