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Air Asia

Air Asia

1.6 from 649 reviews

Reviews

1.6

649 reviews
5
(37)
4
(38)
3
(30)
2
(49)
1
(495)
  • Value for Money
    1.6 (85)
  • Transparency
    1.5 (78)
  • Seat Room
    1.6 (58)
  • Food
    1.7 (41)
  • In-Flight Service
    1.6 (56)
  • In-Flight Entertainment
    1.2 (34)
  • Wi-Fi
    1.2 (12)
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Reviewer Photos & Videos

  • More
  • Verified customer

Pathetic support from Bali sunset road office!!!!

published

After cancellation I went to Bali sunset road office to ask to reschedule my flight. 3 young guys and girls where playing games and refused to help. they said that they can't connect to the system!!!! Go to airport! may I know what are these unpolite useless people are doing for this company. If air Asia is looking to save money, close this office! fortunately airport office was very professional and efficient.

Transparency
Value for Money
Seat Room
In-Flight Service
Wi-Fi
DepartureBali, Indonésie
DestinationJakarta, Indonésie
Booking Through Airline
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  • Verified customer

Don't book tickets with Air Asia!!!!

published
Transparency
Value for Money
DepartureCaticlan Jetty Port, Malay, Aklan, Filipiny
DestinationClark International Airport (CRK), Clark International Airport, Andres Bonifacio Avenue, Clark Freeport, Zone, Pampanga, Filipiny
ClassEconomy
Booking Through Airline
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Amit

AmitSydney Surrounds, NSW

Pathetic and unsafe airlines

published

Not safe to fly with air asia their management is ash holes stupid it’s better to fly safe with good airlines they always give preference to cost cutting and not to customer safty

Transparency
Value for Money
Seat Room
Food
In-Flight Service
Wi-Fi
ClassPremium Economy
Booking Through Airline
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Tina

TinaPerth, WA

Still waiting for credit

published
  • Verified customer

Outstanding Refund Due

published

I have not received my refund and it has been past 30 business days. I have a case number for the refund, which is dated 17 March 2020, and my case status states states that it is in progress. Still no refund and it is June 2020. I am unable to speak with a customer service person every time I call.

Transparency
Value for Money
Seat Room
In-Flight Service
DeparturePerth WA, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Through Airline
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Suntanner

SuntannerNorthern NSW

  • 5 reviews

DISGRACEFUL airline. Will NEVER EVER book a flight with them again.

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Bang Vu

Bang VuGreater Melbourne (Inner), VIC

Dishonest in pricing

published

I booked a return flight to Vietnam from Australia via Malaysia in 2018. Air Asia has charged me $100 AUS more than the amount shown to me before I committed to buy (I booked the ticket using AUS currency). After the trip, despite my complains about the over charged, Air Asia still refused to refund the overcharged amount. They required me to show the proof of the overcharged, which is impossible because it displayed only once for the customer to confirm and commit it. I didn't take the screenshot of the displayed price in the belief that Air Asia would not cheat the customer in such a way.

DepartureMelbourne VIC, Australia
DestinationSaigon, Ho Chi Minh City, Vietnam
ClassEconomy
Booking Through Airline
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Karan

KaranGreater Melbourne (Outer), VIC

  • 6 reviews

Never had any issues

published

I have flown with air asia few times and i have never had any issues at all. Flew with them to kl thailand singapore n bali. Well its a budget airline so i wasnt expecting much to b honest. Air asia is as good as jetstar tiger or scoot. I dont mind travelling with them.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Through Airline
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Lizzie

LizziePerth, WA

  • 2 reviews

Zero would be the highest AirAsia deserves!

published

NO START GIVEN IN THIS RATE!!!!!!!!!

I am so tired to describe my hole story again after over a month trying to get some help to solve a cancelled flight by AisAsia and have never listen back from them.

I will never going to fly with them again, and I will make sure I will tell everyone to not do the same mistake as I did in choosing them for nothing. I will pay more because I value my hard work and my mental sanity. I believe in Karma and corruption is on a very cloudy and painful path, they will get in double what they give to people.

Shame on you AirAsia and all the stuff that participate with their disgusting scheme.

Transparency
Value for Money
Seat Room
In-Flight Service
DeparturePerth WA, Australia
DestinationBali, Indonesia
ClassEconomy
Booking Through Airline
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amy

amy

  • 3 reviews

Do not book with AirAsia

published

I Booked flights for two people last year to fly this year April but then Covid happened, I requested a refund through the AVA system (which i was told would get a refund because of the Covid) but to my surprise I could only get a credit and only a credit for ONE PERSON not two, and no way of contacting people as the emails not answered and the number provided does not work !!!!!!!!! i will never book through this company again. I think it is disgusting, they have kept $450 of the $900 I paid for the flights.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Expose thugs

Expose thugsGreater Melbourne (Metropolitan), VIC

  • 16 reviews

Worst airline of 3rd world

published

PLEASE do not book any flight with this con airline. You will regret. Waiting for refund for 4 months, no customer care, no update. This is Scam, delaying so people give up n forced to fly.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Through Airline
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This is substandard.

published

They employ resellers who then claim no accountability for refunds (either due to COVID19 or generically). Crap airline with crap subcontractors, should never be allowed to operate in Australia. Go away, crap, or repay first all damage you caused through refunds not received. Crap!!! They dont even let you unsubscribe from their crappy BIG rewards membership system, and that stinks! Even the online machine-learning assistant cannot unsubscribe you. NEVER AGAIN, AIR ASIA - stop flying here, you are not welcome.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Third Party
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They cancelled my flights and I can not contact for refund.

published

I had my flights cancelled in March when Covid first started affecting airline flights in Australia. AirAsia claimed my money was refundable since AirAsia cancelled the flights. After many attempts at the AVA system, I finally got a case number. Now it has been over two months and I have not seen a cent and have not been able to contact them, no phone number, no email, and AVA will not direct to a live chat. Very angry at AirAsia support.

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationDacca, Bangladesh
ClassEconomy
Booking Through Airline
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Mark

Mark

  • 3 reviews

Warning Do NOT Fly with Air Asia or Malaysian Airlines

published
Transparency
Value for Money
DepartureShenzhen, Guangdong Province, China
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Peter B.

Peter B.Sydney, NSW

Never Fly with Air Asia

published

COVID-19 meant flights with four airlines from Australia to and within the Philippines were cancelled. Three of the airlines have agreed to refunds with no fuss. Air Asia, although originally appearing to offer refunds, have in the end bluntly refused. Last AVA chat with their representative was truly bizarre - can be summarized as rudely presented, bizarre, irrational and illogical reasoning. Have copied the chat. Example - "government says we dont have to refund" but would not respond to question about which government this was.

No one should ever consider flying with Air Asia!

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isa

isaSydney, NSW

  • 5 reviews
  • Verified customer

Do not choose it, they will not refund your ticket under COVID-19

published
Transparency
Value for Money
Seat Room
In-Flight Service
DestinationTaipei, Taiwan
ClassEconomy
Booking Through Airline
See all answers

Worst customer service

published

Air Asia cancelled flight 15days before departure date because of covid-19, fair enough but they didn't even send me an email about cancellation. The itenerery disappeared from my big member account. What a joke when I type in the Booking number through AVA, it says "you didn't pay for the ticket..... common Airasia you keep our hard earned money and don't even want to credit the account straight way and It takes 16 weeks to get the money credited to the account. Common man it's not fair..

Do not use this airline..

published

Betrayed feel completely betrayed by this airline.
Been waiting for something, anything from Airasia since they canceled my flight. AVA please! What a joke around and around with absolutely no result no return contact, nothing. BIG Loyalty Program member for years? Nothing more than a farce. I've been a long time user of this airline, 24 flights alone in the past couple of years but never again, Scoot/Jetstar in future for me. Do not use this airline

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Ajit Singh

Ajit SinghSouth East Queensland, QLD

Very bad experience

published

They have very bad refund service. Not happy at all. They don’t even have good customers services like no contact details. You can only chat with Ava at air Asia

Value for Money
DepartureGold Coast QLD, Australia
DestinationAmritsar, Punjab, India
WJM

WJMSydney, NSW

  • 3 reviews
  • Verified customer

Strongly advise against booking with them

published

AirAsia cancelled my flight and have been very irresponsible and unresponsive to my refund request. After an endless wait I received an email requesting my BIG Member ID so that they could redeem the value to my Credit Account. But I was entitled to a full refund at the time of submitting the request and have never authorized them to change that to credit redemption. It was super spooky. Not to mention their near complete lack of customer service. I think this airline should disappear (after paying us all back of course).

Transparency
Value for Money
Booking Through Airline
1 comment
WJM
WJM

Edit: included email exchanges and provided proof of purchase.

Page 1 of 33

Questions & Answers

Kerry Walsh

Kerry Walshasked

What days of the week do you fly from Gold Coast to Jaipur ? And what days of the week do you fly from Jaipur back to the Gold Coast ?

No answers
Raymond P.

Raymond P.asked

how safe is air asia in compasion to other air lines

1 answer
Blizzard
Blizzard

Hey mate .. let’s just say they haven’t got the best record

Helen

Helenasked

I have just upgraded my departure flight only on 7, July 2019 and paid the differences. In the previous invoice, I have paid the meal and baggage fees for the return flight on 16, June 2019 but the new invoice that I received for the upgraded did not show up. I would like to know what happened? The meal I purchased showed on the invoice of the return flight, but NOT the baggage that I purchased on a bundle.  WHY?
I have been contacting the call centre in Australia (81882133), but always showed me "caller busy".  Please sort these out.

No answers

Get an answer from our members and Air Asia representatives

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