2Air Asia

Air Asia

 Verified
2Air Asia
1.4

1,082 reviews

PositivevsNegative
9% · 92959 · 89%
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Value for Money
1.4
Transparency
1.3
Seat Room
1.5
Food
1.5
In-Flight Service
1.6
In-Flight Entertainment
1.1
Wi-Fi
1.0

Reviews

1,082 reviews
Karen F.
Karen F.13 posts
 

Aus to Phuket

Very caring excellent considering the hard job they have especially it's very dangerous I was scared but did put my trust in these guys first trip international Canberra too Phuket Thailand the staff where very patient and and very concerned looking as I was frightened as it is a long way I don't think I will risk it again as the flight itself is in no way interested and feel sorry for the people in this line off work as it's so dangerous compared to domestic flights Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
nissacow
nissacowSydney, NSW55 posts
 

GOTTA GIVE 1 STAR TO LEAVE REVIEW

AVOID AVOID AVOID - they cancelled a return flight without notifying passenger so when we turned up to airport it was impossible to work it out. Lotsa dicking around when website gives ONLY voicemail that “will answer in 24 hours” now day three and NOTHING.
Bot is a nightmare just a hoop around.
Offices are Non existent
Emails go unanswered .
Passenger is on day four if being ran in circles Show details
AnnieB
AnnieBPerth14 posts
 

No customer service

I have been chasing up a credit of $330 for a flight I booked just as Covid kicked off in March 2020. I was given a credit but had no idea and it expired last year. I asked for it to be extended and they gave me an extra 3 months (I am unable to use it). I have now asked for a monetary refund but won’t hold my breath. Only use this airline as a last resort if at all!! Show details
Value for Money
Transparency
Kavilan S.
Kavilan S.
  Verified

Terrible

Worst airline I have travelled in. Cabin stroller not allowed to put in the cabin even though we were entitled for the hand luggage as we were not carrying anything else. They told us we will get it the moment we stepped out of the plane. We waited for 15 mins before they informed us of a “clash on arrivals” so we had to walk about 1km to the baggage collection while carrying my 15kg son who was asleep with my neck pain. Don’t ever fly airasia with a stroller.
Jean
JeanPerth, WA
 
Juan P.
Juan P.
  Verified

Read this review before booking with air asia

I was on my way to India from Bangkok. I am a Spanish citizen with a Spanish passport. Before boarding the plane, the steward required my passport. After checking it, she asked for my e-visa. I told her I don't require one as Spanish passport holder can claim for a 90 days visa upon arrival to India. The airline didn't allow me in the plane. They claim that the airline policy is to ensure that I have an e-visa which is against what is state on the official indian visa website. Now I am trying to claim a refund for the flights. They have offered me a refund of 18 euros on tokens to be spend on their website. The flights cost me 400 euros.
Proves Show details
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chai lin c.
chai lin c.Greater Melbourne (Inner), VIC
 

Poor Customer Service

Air Asia Support customer service is the worst, after exchanging over 10-15 emails since late 2023, finally agreed to compensate for a damage luggage, however the money never came through, and after a few more emails back and forth, they email back ' case closure due to the absence of a response to our earlier email' which is not true, our emails haven't been reponded. It's very silly to loose customers just over a small compensation, we travel a fair bit and have been flying with other airlines. Show details
Suraya
Suraya
  Verified

Wonderful

Thank you Shannon (Perth International ) he is wonderful, polite indeed! He is Very very helpful(Perth - KuL) 30/4/2024 flight 9.45am. Show details
Muhammad
Muhammad
  Verified

Unable to use travel vouchers

I used to like AA back in the old days but since Covid-19, their customer service has gone down the hill. I had two return trips cancelled in 2020 and they issued me with credit vouchers which I have never been able to utilise. Despite having valid credit vouchers in my account, I had to pay for my last two trips from Sydney to KL with a credit card. Tried to contact them regarding this but no way to get any response. The only reason I did that because the price was a bit lower than the other airlines. But no more AA. I would rather pay extra to fly with an airline with live customer service. It looks like that the travel vouchers they issued me will never be put in to any use. So sad. Show details
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jusgee2017
jusgee2017
 

Bad experience, will not travel with air Asia again

Poor quality and bad experience.
quality of food was poor. I travelled with my kids and none of the staff were helpful or understanding. Passengers were rude and staff were not helpful. Show details
Value for Money
freibriz
freibrizSouth East Queensland, QLD9 posts
  Verified

Relaxing flight

I flew from MEL to KL International Airport. I booked a flatbed seat as it was a reasonably long flight (around 8hrs 30 min). Flight departed as well as arrived in time. The service of the ground crew as well as the on-board service was very good. The crew were friendly and attentive. The food (pro-ordered, included in the ticket price) was reasonable. You get a water bottle and pre- ordered food. The flatbed was very comfortable, and I had a very good sleep. Show details
Value for Money
Seat Room
Food
In-Flight Service
MaQCHaR M.
MaQCHaR M.Greater Melbourne (Inner), VIC
 

Horrible service

I have cancelled my flights because our family got sick due to. Covid, it’s been a month now. I have provided all the required information they asked for, but the money hasn’t been returned to me. There are no considerations, totally awful service, and the only one you can speak to is a robot. I searched their customer service support, and it is the worst I have experience knowing we all suffered and now I am so stress with how they treated their customer. This is unacceptable! Don’t ever book a flight on Air Asia! They are money grabber, awful people and awful service! Show details
Andy
AndySydney5 posts
  Verified

ALLOTED SEPARATE SEATS for all 3 members of family in each flight

I travelled with my family (wife & kid) and WE WERE ALLOTED SEPARATE SEATS even I booked ticket or all members in single ticket and I checked in well in advance. I would strongly suggest IF TRAVELLING WITH FAMILY then MUST BE AWARE OF THIS FACT.
Only option of getting seats together was pay extra and select seats of choice which add too much cost as need to pay 4 times (for each leg of travel/ flight) including return journey and bring cost of travel near to non-budget airlines. Also need to buy a lot of adds-ON which brings cost higher (similar to a reputed non-budget airline AND YOU ARE STILL TRAVELLING IN BUDGET FLIGHT WITHOUT MANY ADVANTAGES MISSING like simple seats without screen, no blanket, not even serving water). Show details
Darius
Darius
 

Never fly Airasia

Screw you airasia. Screw you for making my 8 hour flight from Malaysia to Sydney absolutely miserable. Screw you for lacking the basic amenities of literally every other airline. Screw you for having no cushions, no blankets, NO ENTERTAINMENT SCREEN and no food unless prepaid or paid on flight. Your airplane was old and dirty, your seats were so stiff and uncomfortable that even now, one week later, my back is STILL IN PAIN. You're a DISGRACE to the aeronautical industry. Shame on you for lacking even the most basic business principles. I will never, ever, fly with you again.
Mike S.
Mike S.2 posts
 

WORST AIRLINE EVER

If you want to save lot of headache and frustration....
Please please please NEVER BOOK AIRASIA...
You CAN NOT CONTACT AIRASIA TO SPEAK WITH A CUSTOMER SUPPORT...As there IS NO CONTACT NUMBER they have. You have to always leave a voice message to communicate AND THEY NEVER CONTACT YOU BACK.
I recommend government to BAN THIS AIRLINE.

Questions & Answers

George L
George L

Why does Air Asia go to such great lengths to hide itself from its customers? I tried for one week to contact them about an error their rotten booking system created (J261JV on 17/08/2023) when they substituted my name for the name of the intended passenger, and then did not respond to 7 phone messages, 5 emails and three attempts to use their stupid ChatBot Bo to fix the problem. In the end, I lost $AUD1,327 because of their disgusting policies. Their should be banned from operating.

Mona
Mona

Hi, During the covid period, Air Asia could not offer a refund so they gave me an E- gift voucher known as a Travel voucher. When I initially purchased tickets, I purchased for both husband and I. However when I insert my voucher code, it only covers my ticket and not my husbands ticket. I would like to be able to use this for my husband, or have he money divided so that he could use it also. I cant speak to anyone in Air Asia or the bot, as this is a human problem that needs conversation and answers. Can anyone assist me ?

Michael Collins
Michael Collins  
Tracey N.
Tracey N.  

Did ypu.end up doing this? I'd love to be involved

Deep T.
Deep T.  
Olivia J
Olivia J

Should I book with airasia to go to new zealand I can’t decide. I have looked through all the reviews and have seen how terrible it is especially the chat robot Bo but it seems so much cheaper.
What should I do?

Sam J
Sam J  
Olivia J
Olivia J  

Thx for letting me know I guess I will take air nz

Mona
Mona  

Best to book with an airline you can communicate with. It is very difficult to get any response from Air Asia.

See all Air Asia questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryMalaysia
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 7 kg
Economy Included Checked In Luggage Limit 15 kg
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 20kg
Visit official website

Contact info for Air Asia

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