- Verified customer
I flew twice with them and twice Non Dangerous Goods have been removed out of my main luggage. Goods with sentimental value.
On top of that - Ground Staff have been terrible and even bullied me into booking another flight.
Never in my entire life would I have thought, this is a thing!
Rip off flight
Recently flew Air Asia X from Bangkok to Brisbane. I was offered an upgrade (for a price) which i thought was worth it on a long overnight flight. I believed that I could use the Coral lounge at Don Meuang airport but was not allowed.
Pre booked window seats but they were allocated to other people. The complimentary meal was chicken but I am vegetarian and there was no other choice. The use of noice free head phones was not required as there was no entertainment system. The flat bed was uncomfortable. The priority baggage was useless as I watched so many non priority luggage collected befor mine arrived. All in all a total rip off and I will not fly with them again
Water confiscated before boarding and not provided on plane.
Many things I did not like about this airline - deceptive seat map (there is not an aisle between 2 back seats), changing the DATE of my flight without notifying me (missed all connecting train travel and hotel bookings), and general lack of consideration. But having someone search through my carry on at Don muang to find and confiscate WATER, then being forced to sit in a hot gate area with no water available for an hour before boarding for an international flight (where there was also no water) was unacceptable. This airline is unsafe. Never again.
Worst flight experience
We flew from Gold Coast to Kuala Lumpur delayed with no explanation, we originally had a 3 hour stop before continuing to Phuket delayed again for a further 2 hours which then meant 5 hours in airport. Then on our return flight we asked and paid for a seat which would be wider with more leg room the check in assured us we would get a wider seat not true it was exactly the same seat it did have a bit more leg room but not worth 185.00 dollars a total rip off . Then delayed again in Phuket , arrival at Kuala Lumpur we had to run for twenty minut...es to other side of airport for final call for our flight to Gold Coast, just ridiculous my husband is in his seventies , we were told later by a passenger the flight has to wait for you , no staff member told us this . I also paid for in flight entertainment I couldnt even watch one movie and battery went dead , another rip off . On the whole it was the worst service and flights we have ever experienced we will never fly air Asia again , yes it was a cheap flight , but would rather pay more in the future .
Sydney to Bangkok \Bangkok to Sydney flight
The food was terrible, makes me feel sick just thinking about it now. The coffee and tea was stone cold on both flights to Bangkok and again on flight home to Sydney. When you put the service light on no one came or if they did it took ages so just gave up bothering to use it. My seat on way home was broken , stuck in the upright position. Would not fly with them again unless they were having a massive sale and the tickets were really cheap.
Bad seats and lights stay on
Partner and I flew from Kuala Lumpur to Sydney from 11:00 pm boarding time didnt take off till 12:40?Why? Lights stayed on and serving people food beyond 1am ( Sydney 5am)
Really awesome and great value
My family and I love flying air Air Asia. Value for money is great, in flight food is tasty and cheap and on a recent Perth to Japan trip all the flights took off on time and landed ahead of schedule. keep up the great work
DO NOT BOOK HERE
I booked a flight just few minutes ago, but then when I received the confirmation, we got the date wrong. (wondering too, as we checked it so many times the details and date before confirming, also noticed the gender of one of the guests was change.)
So, to change the date of the return flight. It was bloody way more expensive than booking a new flight!!!!
Rude staff/ no empathy. 74 y/o parent refused even water - NEVER EVER AGAIN!
Rude staff and no empathy. Oct 5th - Bali via KL to Sydney - On first flight - My 74 y/o parents were told only cash can be used - and refused water (basic human right!) - D7 222 to Sydney would have credit card facilities. Alas they were wrong. After ordering food and drinks - of which all in the family started to consume - the card came out to pay for the order only to be told we only take cash! Seriously- and now with 3 meals started and some drinks opened there is no way of payment! Well- it ended up that the meals were simply given - but my 74 year old fathers water and coffee after one sip were taken away and that was it. Seriously- this airline needs a wake up call. NEVER EVER AGAIN!
Extremely poor airline
Booked our flights to Bali. Went to do an early check-in. When I looked at the seats that we had been assigned by their automatic system my 6 and 3 year old were seated together but away from both parents. Had to then pay for them to be seated with us. Not a low cost airline at all flights were not cheap to start with then had to pay for my underage children to sit with a parent. Support person not helpful will never fly with them again
No compassion or empathy No refund ..
Due to my brothers death , i asked for a refund on my flights to Bali/return .. unfortunately to no avail... even as a Loyal Big Member.. no more flying with this air line .. customers and passengers are not respected at all utter disgrace Air Asia
I flew kuala lumpur last sat night to gold coast...most uncomfortable seats ever,cramped.definitely get what you pay for. The money I saved with air asia is better spent on upgrading to a better airline...lesson learned...NEVER AGAIN
November 8th 2019 Update: worst airline ive ever flown..
worst airline ive ever flown,uncomfortable..you certainly get what you pay for...flew fro Kl to gold coast Australia...cramped,dirty,unfriendly hostesses,just a nightmare. id rather pay extra and fly in comfort with someone else
Lost wallet in plane , no help !
Unfortunately I left my wallet behind on a flight today. Called the service centre and I got absolutely no help, they just said to go to the lost and found office at the airport. Unfortunately I only realized that the wallet was missing 3 hours later, and we live 3 hours away. Also the lost and found office at the airport says you need to contact the airline directly as they only deal with items lost at the airport.Thats when you realize you flying budget!
Where is the baggage allowance that I paid?
I have read most of the reviews and Air Asia needs to improve and upgrade their service. It has been a month, I am waiting for their reply and hope they will get back to me as soon as possible!
be careful they dont clarify well enough about meal and baggage. total rip off
they are total rip off . wont tell enough info in ticket about meal and baggage . once you on board they try to upsell you meal . baggage weight come more when you check in so they can make more money
Not again with this airline.
worst airlines to fly with and they dont care about passenger concern.The contact number provided in the website is always busy , been trying to call for 3 days ..never again to book with this airline.
Affordable budget travel
Recently I booked Bali flights with air Asia using there updated Iphone app. I found the app easy to navigate and the booking experience quite simple. The prices were very competitive with rivals Jetstar and if you are prepared to fly on the late flights you can get some real bargains. Checking in at the airport took some time approximately 20 minutes as only 2 windows were open. Boarding and seating was smooth and went without a hitch. As I’m not the tallest person leg room was ok but quite compact. I ordered the chicken and rice and found th...e food cold and dry. Drinks were warm so I recommend eat before you fly. Toilets were clean and checked regularly by staff. On landing we had to wait 10 minutes for a bus to meat us on the tarmac to take us to the main terminal. Overall it was a decent travel experience for a budget travel option.
Brisbane to Bangkok return - pleasantly surprised!
My first long-haul flight from Brisbane to Bangkok (return) with AirAsia X and pleasantly surprised at how decent the flight was and the budget price meant that Thailand is that much more attainable as a holiday from Aus.
Ok, so you'll have to buy everything as an extra by booking online for your flight, the standard fare from $239 one-way only includes your seat. Everything from choosing a seat, meals, drinks, checked bags comes at a fare. It's best to pre-book all this online.
The flight from BNE to DMK (note it flies into Don Mueang Airp...ort) was delayed and we were 1.5 hours late arriving to Bangkok, taking a total of 9.5 hours. It was rather brutal without onboard entertainment. AirAsia's A330neo's are coming online and they will have inflight entertainment available via downloading onto your own device. Good comfy seats sitting nine abreast. Great recline but rather narrow. So the struggle for the armrest and bumping knees with passengers is real! The service is what you expect of an Asian airline, warm and hospitable. No complaints here. Better than most budget Aussie airlines (looking at you Jetstar!).
Horrible reschedule policies...55 minutes for an international transfer???
Short version: AirAsia rebooked our flights giving us 55 minutes to make an international connection in Kuala Lumpur. We tried several times to change this, but mind bogglingly, were told that 55 minutes was enough time to make an international connection. We were told the only other option was to rebook at our own expense. This was approximately US$600 per person to move a short domestic flight by a few hours. Since they wouldn’t move us, we bought a standalone ticket to Kuala Lumpur at a fraction of the price, but were then told we couldn’t u...se it otherwise they would cancel our connecting international flight. Even though we had bought a new ticket and had seats saved on the earlier flight, apparently they STILL couldn’t do anything. To top it off, they would only refund the airport taxes/fees for these tickets. Surprisingly, 55 minutes is NOT enough time to reasonably make an international connection…who would have guessed? My wife (who has arthritis in her knees) and I ended up running the entire way (about 1.5km), and made the flight by about one minute. She is still having trouble with her knees because of this weeks later. AirAsia is absolutely awful, and I would strongly discourage anyone from flying with them. The AirAsia flight rebooking policy is an absolute travesty, and borderline dangerous. We initially booked an international flight with a 1 hour 35 minute layover/connection in Kuala Lumpur. AirAsia changed this flight so we only had 55 minutes to make an international connection...obviously not enough time. When we first tried to change this flight (in person) the customer service rep said she would do so, and we would get confirmation via email in a day or two. Instead, we got confirmation of the same flights, with no further explanation. I then contacted AirAsia via their online chat (which is horrible) and was told that it was against their policy to change the flights if the change in flight time is less than 45 minutes. They conveniently moved the flight by 40 minutes, just shy of the rebooking mark, so they wouldn’t rebook us. They also told us we shouldn’t worry about it, 55 minutes was plenty of time to make an international connection. We were told if we wanted to change the short domestic flight, we’d have to go through the booking change process and pay the normal fee, which ended up being about US$600 per person…to change a 1hr domestic flight to one a few hours earlier. The next flight out if we missed our connection was 24 hours later, meaning we’d miss our day in Australia, lose our hotel booking, probably go without bags, and quite possibly miss or next connecting international flight as well. Rather than risk all this (which AirAsia seemed to think was acceptable, just as long as they didn’t have to move our flight a few hours) I decided to book earlier standalone domestic tickets to Kuala Lumpur instead. Lo and behold, when we get to the airport to check in, we are told that we can’t use the new tickets to Kuala Lumpur, otherwise they will cancel our entire international trip as “no shows”. The counter staff agreed that 55 minutes wasn’t enough time, but apparently, they were forbidden from changing the flights as well. This is despite us already having space on the earlier flight due to the new tickets we bought. To add insult to injury, they wouldn’t refund us for the new tickets, except for the airport tax portion. And on top of that, after sitting around at the airport for many hours waiting for our flight, the check in person chastises us for booking a flight with such a tight connection! Absolutely unbelievable. So we ended up sticking with the original tickets, rather than have AirAsia cancel our entire flight. Luckily, our domestic flight was on time, as we ended up running the entire 1.5km between the terminals, only to hear last call for our flight when we were still several gates away. We ended up making our international flight by about 1 minute. My wife has arthritis in her knees, and weeks later, she is still having constant problems due to running top speed through the airport with our luggage. Depending on what the doctor has to say about my wife’s knees, we may be back in touch regarding any legal liability. If anything whatsoever would have gone wrong at security, immigration, disembarking, or anything else, we would have missed the flight. All of this, and risking tons of issues if we missed our international flight, for…not entirely sure what rationale they have, really. Actual people, who can actually do anything, are basically impossible to get ahold of as well. AirAsia is absolutely awful, and I will be strongly discouraging anyone from flying with them. Thanks very much, AirAsia.
Dont get ill and ask for refund
Recently had triple heart bypass surgery which meant we had to cancel Air Asia Flights to Lombok.
The best Air Asia could do was give us a partial credit ( we lose A$200+) to use before mid November.
We are BIG Members as well and our family of 10 were frequent Air Asia flyers.
I guess this means the end of our as families relationship with Air Asia. We will be looking at Malindo from now on. Such a shame to have such poor service as until now Air Asia was excellent.
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Questions & Answers
how safe is air asia in compasion to other air lines
I have just upgraded my departure flight only on 7, July 2019 and paid the differences. In the previous invoice, I have paid the meal and baggage fees for the return flight on 16, June 2019 but the new invoice that I received for the upgraded did not show up. I would like to know what happened? The meal I purchased showed on the invoice of the return flight, but NOT the baggage that I purchased on a bundle. WHY?
I have been contacting the call centre in Australia (81882133), but always showed me "caller busy". Please sort these out.
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