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Liar ! Liar ! Horrible Liar AirAsia
My son was getting married in Jakarta on 29 February 2020. My family were planning to go to my son's wedding. We were also planing to have a family holiday in Bali. So my husband and me bought the tickets from AirAsia for all of them, for a flight from Jakarta to Bali. However, the Indonesia government closed the boarder on the 3 February for anyone who has been travel from China. Unfortunately, Some of them just came back from China for work. We informed AirAsia on the 25 February 2020, they replied the email on the 2 March 2020, they...promised us that they will fully refund all the tickets, and they will transfer all the money to my husband account directly. However, it been 7 months, they still didn't refund any money. They also promised that they will give my husband and myself the credit because we paid for the tickets, but we still didn't get any credit and they closed the case without providing the refund as promised. This has happened 15 times.
Worst airplane company in the world
Worst airplane company in the world!!!
Firstly, they won't give you any refunds at all, even if you tell them that you won't travel again in 3 yrs time ,or the passanger in critical condition, they just don't listen/care !
Secondly, very professional scammer company. They keep deleting my comments on Facebook, Instagram, tweeter
I emailing them back and forth hundred times in regards to credit account to email@example.com (customer happiness team) , they asked my bank statement which I provided to them more than 5x , yes I emailed th...
If i could give minus rating, i will, 1 star is too good for a company like air asia,
The customer services don't seems care /they don't read all the correspondence emails, other airlines can do a refund, but don't expect from Air Asia, hey..take my money , Air Asia
i don't care, i hope it can help your business and not gone to bankruptcy soon.
I fly with Asia since 10 yrs ago, and now they giving me crap.
Good luck with your business.
The worst company I have ever dealt with in my life
AirAsia is without question the worst company I have ever dealt with in my entire life. After my flight from Vietnam was cancelled on March 12 due to COVID-19, I was promised a refund within 30 days. 6 months later I have not received a refund and ZERO communication from the airline despite repeated lies I will be 'updated'
Essentially AirAsia's approach to customer service is to constantly lie and make it impossible to get hold of a human to speak to. There is no phone number, no email address, no mailing address - literally the only way to g...et hold of someone is to go through the customer service chat 'robot', repeatedly type gibberish until you get the option to speak to a human, wait for sometimes 2 hours, and then either a) be told absolute lies; b) be 'hung up' on if you don't reply within 30 seconds. I have decided I am just going to write my attempts at communicating with this 'airline' on toilet paper and use them in my bathroom; for that will be more effective than attempting to speak to AirAsia's customer service team. Diabolical. Avoid at all costs unless you like to have your money stolen. Incidentally, my previous experience with AirAsia was also terrible. A change in my flight schedule resulted in a 17 hour layover with zero option to cancel.
Untrustworthy with refund, horrible beyond hell
It is now 6 months. I have not received my refund.
Never again will I ever purchase any flight from this company.
Do not buy their flights. Not only for corona virus, your money will be held hostage.
They don't have call center
Air Asia doesn't have any call center. Their service is very poor. If you have any problem, there is nobody to solve it. It is very frustrating . Guys if you have luggage, please avoid this airlines. You will see the drama when you will check in. Worst airlines ever. Not recommended
- Verified customer
AirAsia international flight
AirAsia useless airline in the world
I was traveled 4 time AirAsia airline they staff members very rude also customers service very poor also they canceled my last flight and I’m still waiting for refund ticket money ticket was canceled from AirAsia because Covid-19
If anyone using AirAsia please... check before travel AirAsia Airline
The reviewer stated that an incentive was offered for this review
Cheap flights no way to call them!! Waste
My parents were supposed to fly back in August 2020 back to India. Due to COVID all Dora grass been cancelled and Air Asia informed us that your fight grass been cancelled we have two choices either to ask for refund (Which is only about 20% of total cost) or ask for credits which are valid for two years.
We tried to opt for second option but we wasted like more than 4-hours over two days try to get things right with virtual assistant. Which is dumb computer they have. And when we called the call centre number in India. No help at all told us t...
The worst Airline you can choose!!!!
4 months of waiting for a refund from a cancelled flight from Air Asia directly and no way of communication unless with automated bot... they’re still offering flights and cancelling them to this day and not refunding people. DO NOT FLY WITH AIR ASIA there shares are at an all time low on this day and offering 31% dividends to share holders to try keep a float and that is a very clear sign things are not going well for them and us customers will be left without refunds as they struggle to raise capital and keep shareholders happy as its our money there using.
- Verified customer
Site managed by a useless bot / No refunds and no credits / We are not in this together
These people are scamming air travellers like myself out of their refunds / credits during a health crisis. Banks and ACCC appear to be protecting these crooks as they do not want to accept complaints or chargebacks under the Mastercard/Visa schemes or under the consumer guarantees of the ACL. I am one of the victims of this predatory company.
I am an Australian citizen who paid a Malaysian airline in Australian dollars. The tax receipt and the charge were issued in AUD but their credits were processed in THB (Thai Baht). I ended up ...
- Verified customer
Pathetic support from Bali sunset road office!!!!
After cancellation I went to Bali sunset road office to ask to reschedule my flight. 3 young guys and girls where playing games and refused to help. they said that they can't connect to the system!!!! Go to airport! may I know what are these unpolite useless people are doing for this company. If air Asia is looking to save money, close this office! fortunately airport office was very professional and efficient.
- Verified customer
Don't book tickets with Air Asia!!!!
My flight has been canceled and when I have contacted customer Service they told me that I must buy another tickets (for 3 people) and I'll get the refund. So I have purchased the new tickets. Then due the Lockdown my airport has been closed. I wanted to contact customer Service, but There was no chance to reach someone There. As instructed on their website, I used AVA thing to cancel Our flight, then I had to buy new tickets again. Of course before cancelation I've been informed that I'll get a refund. Till today (since march) I didn't get a p...enny (I've been told I have to wait maximum 12 weeks. What I'm recieveing, is only a tens of messages from them with informations "How great they are" and What a flights they offer Just "Perfect for me". So Think twice before You make a booking with Air Asia!!!!
Pathetic and unsafe airlines
Not safe to fly with air asia their management is ash holes stupid it’s better to fly safe with good airlines they always give preference to cost cutting and not to customer safty
Still waiting for credit
ZERO rating !
Partner & I had flights to Indonesia in March due to Covid -19 unable to fly I applied for credit / refund which took hours and 2 months later got one flight credited - the other still nothing . Had email from them asking for further details which I provided and case status is showing as reply received but they have not addressed it. I have tried numerous times to go online and request a credit again but get logged out at the very end with an error message . This is extremely frustrating especially as there is no Contact office i...
- Verified customer
Outstanding Refund Due
I have not received my refund and it has been past 30 business days. I have a case number for the refund, which is dated 17 March 2020, and my case status states states that it is in progress. Still no refund and it is June 2020. I am unable to speak with a customer service person every time I call.
DISGRACEFUL airline. Will NEVER EVER book a flight with them again.
I booked flights in March to return to Australia and the very next day Air Asia cancelled my flights. They offered me the option of a FULL REFUND (I have this in writing from them). I immediately submitted a request for a refund (again I have proof in writing and received an acknowledgment and advice from them that they would issue a refund). It has now been almost 3 months and this disgraceful airline still has not provided a refund. I have disputed the original transaction with my bank via a credit card chargeback. Air Asia have the auda...city to challenge my dispute and claim to have emailed me in January and stated I did not respond. I didn’t make the booking until March!!! Apparently now Air Asia only wants to issue a useless credit. Credits are worthless in this environment of travel bans and COVID. This airline has no customer service number or email and passengers can only use their disgraceful robotic AVA system which doesn’t provide any help. I have never dealt with such a poor airline who are intent on keeping money they advised would be refunded. AIR ASIA CANCELLED MY FLIGHTS (NOT ME) AND THIS OCCURRED ONE DAY AFTER I BOOKED. They claim that their flights are non refundable and I agreed to this condition. So why then do I have 3 notifications from them stating that I was entitled to a refund? I will never ever book with this appalling airline again.
Dishonest in pricing
I booked a return flight to Vietnam from Australia via Malaysia in 2018. Air Asia has charged me $100 AUS more than the amount shown to me before I committed to buy (I booked the ticket using AUS currency). After the trip, despite my complains about the over charged, Air Asia still refused to refund the overcharged amount. They required me to show the proof of the overcharged, which is impossible because it displayed only once for the customer to confirm and commit it. I didn't take the screenshot of the displayed price in the belief that Air Asia would not cheat the customer in such a way.
Never had any issues
I have flown with air asia few times and i have never had any issues at all. Flew with them to kl thailand singapore n bali. Well its a budget airline so i wasnt expecting much to b honest. Air asia is as good as jetstar tiger or scoot. I dont mind travelling with them.
Zero would be the highest AirAsia deserves!
NO START GIVEN IN THIS RATE!!!!!!!!!
I am so tired to describe my hole story again after over a month trying to get some help to solve a cancelled flight by AisAsia and have never listen back from them.
I will never going to fly with them again, and I will make sure I will tell everyone to not do the same mistake as I did in choosing them for nothing. I will pay more because I value my hard work and my mental sanity. I believe in Karma and corruption is on a very cloudy and painful path, they will get in double what they give to people.
Shame on you AirAsia and all the stuff that participate with their disgusting scheme.
Do not book with AirAsia
I Booked flights for two people last year to fly this year April but then Covid happened, I requested a refund through the AVA system (which i was told would get a refund because of the Covid) but to my surprise I could only get a credit and only a credit for ONE PERSON not two, and no way of contacting people as the emails not answered and the number provided does not work !!!!!!!!! i will never book through this company again. I think it is disgusting, they have kept $450 of the $900 I paid for the flights.
Questions & Answers
What days of the week do you fly from Gold Coast to Jaipur ? And what days of the week do you fly from Jaipur back to the Gold Coast ?
I have just upgraded my departure flight only on 7, July 2019 and paid the differences. In the previous invoice, I have paid the meal and baggage fees for the return flight on 16, June 2019 but the new invoice that I received for the upgraded did not show up. I would like to know what happened? The meal I purchased showed on the invoice of the return flight, but NOT the baggage that I purchased on a bundle. WHY?
I have been contacting the call centre in Australia (81882133), but always showed me "caller busy". Please sort these out.
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