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Air Asia

Air Asia

1.6 from 593 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
36
4 star
37
3 star
28
2 star
49
1 star
443

Romina

RominaSouth East Queensland, QLD

  • Verified customer

THE WORST!

published

THE WORST!!!

I flew twice with them and twice Non Dangerous Goods have been removed out of my main luggage. Goods with sentimental value.

On top of that - Ground Staff have been terrible and even bullied me into booking another flight.

Never in my entire life would I have thought, this is a thing!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureDenpasar, Denpasar City, Bali, Indonesien
DestinationBangkok, Thailand
ClassEconomy
BookingThrough Airline
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Rip off flight

published

Recently flew Air Asia X from Bangkok to Brisbane. I was offered an upgrade (for a price) which i thought was worth it on a long overnight flight. I believed that I could use the Coral lounge at Don Meuang airport but was not allowed.
Pre booked window seats but they were allocated to other people. The complimentary meal was chicken but I am vegetarian and there was no other choice. The use of noice free head phones was not required as there was no entertainment system. The flat bed was uncomfortable. The priority baggage was useless as I watched so many non priority luggage collected befor mine arrived. All in all a total rip off and I will not fly with them again

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBangkok, Thailand
DestinationBrisbane QLD, Australia
ClassBusiness Class
BookingThrough Airline
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Shara Ree

Shara ReeCentral Queensland, QLD

Water confiscated before boarding and not provided on plane.

published

Many things I did not like about this airline - deceptive seat map (there is not an aisle between 2 back seats), changing the DATE of my flight without notifying me (missed all connecting train travel and hotel bookings), and general lack of consideration. But having someone search through my carry on at Don muang to find and confiscate WATER, then being forced to sit in a hot gate area with no water available for an hour before boarding for an international flight (where there was also no water) was unacceptable. This airline is unsafe. Never again.

Value for Money
Transparency
Seat Room
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationBangkok, Thailand
ClassEconomy
BookingThrough Airline
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Jim

Jim

  • 3 reviews
  • 2 likes

Worst flight experience

published
Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureGold Coast QLD, Australia
DestinationPhuket International Airport (HKT), Mai Khao, Thalang District, Phuket, Thailand
ClassEconomy
BookingThrough Airline
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COLETTE H

COLETTE HSydney Surrounds, NSW

  • 3 reviews

Sydney to Bangkok \Bangkok to Sydney flight

published

The food was terrible, makes me feel sick just thinking about it now. The coffee and tea was stone cold on both flights to Bangkok and again on flight home to Sydney. When you put the service light on no one came or if they did it took ages so just gave up bothering to use it. My seat on way home was broken , stuck in the upright position. Would not fly with them again unless they were having a massive sale and the tickets were really cheap.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationBangkok, Thailand
ClassEconomy
BookingThird Party
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Ben

BenHunter Region, NSW

Bad seats and lights stay on

published

Partner and I flew from Kuala Lumpur to Sydney from 11:00 pm boarding time didnt take off till 12:40?Why? Lights stayed on and serving people food beyond 1am ( Sydney 5am)

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
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Rob

RobPerth, WA

Really awesome and great value

published

My family and I love flying air Air Asia. Value for money is great, in flight food is tasty and cheap and on a recent Perth to Japan trip all the flights took off on time and landed ahead of schedule. keep up the great work

Value for Money
Transparency
Seat Room
Food
In-Flight Service
ClassEconomy
BookingThrough Airline
See all answers

DO NOT BOOK HERE

published

I booked a flight just few minutes ago, but then when I received the confirmation, we got the date wrong. (wondering too, as we checked it so many times the details and date before confirming, also noticed the gender of one of the guests was change.)
So, to change the date of the return flight. It was bloody way more expensive than booking a new flight!!!!
Ripped off!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationManila, Metro Manila, Philippines
ClassEconomy
BookingThrough Airline
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Nathan B.

Nathan B.Sydney, NSW

Rude staff/ no empathy. 74 y/o parent refused even water - NEVER EVER AGAIN!

published

Rude staff and no empathy. Oct 5th - Bali via KL to Sydney - On first flight - My 74 y/o parents were told only cash can be used - and refused water (basic human right!) - D7 222 to Sydney would have credit card facilities. Alas they were wrong. After ordering food and drinks - of which all in the family started to consume - the card came out to pay for the order only to be told we only take cash! Seriously- and now with 3 meals started and some drinks opened there is no way of payment! Well- it ended up that the meals were simply given - but my 74 year old fathers water and coffee after one sip were taken away and that was it. Seriously- this airline needs a wake up call. NEVER EVER AGAIN!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers
Lisa F.

Lisa F.Perth, WA

Extremely poor airline

published

Booked our flights to Bali. Went to do an early check-in. When I looked at the seats that we had been assigned by their automatic system my 6 and 3 year old were seated together but away from both parents. Had to then pay for them to be seated with us. Not a low cost airline at all flights were not cheap to start with then had to pay for my underage children to sit with a parent. Support person not helpful will never fly with them again

Value for Money
Transparency
Seat Room
DestinationBali, Indonesia
ClassEconomy
BookingThird Party
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No compassion or empathy No refund ..

published

Due to my brothers death , i asked for a refund on my flights to Bali/return .. unfortunately to no avail... even as a Loyal Big Member.. no more flying with this air line .. customers and passengers are not respected at all utter disgrace Air Asia

Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
See all answers

shane peters

shane petersSouth East Queensland, QLD

  • 2 reviews

terribly uncomfortable

published

I flew kuala lumpur last sat night to gold coast...most uncomfortable seats ever,cramped.definitely get what you pay for. The money I saved with air asia is better spent on upgrading to a better airline...lesson learned...NEVER AGAIN

November 8th 2019 Update: worst airline ive ever flown..

worst airline ive ever flown,uncomfortable..you certainly get what you pay for...flew fro Kl to gold coast Australia...cramped,dirty,unfriendly hostesses,just a nightmare. id rather pay extra and fly in comfort with someone else

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureKL International​ Airport (KUL), Sepang, Selangor, Malaysia
ClassEconomy
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alorac

alorac

  • 3 reviews
  • 1 like

Lost wallet in plane , no help !

published

Unfortunately I left my wallet behind on a flight today. Called the service centre and I got absolutely no help, they just said to go to the lost and found office at the airport. Unfortunately I only realized that the wallet was missing 3 hours later, and we live 3 hours away. Also the lost and found office at the airport says you need to contact the airline directly as they only deal with items lost at the airport.Thats when you realize you flying budget!

Value for Money
Transparency
DestinationPerth WA, Australia
ClassEconomy
BookingThrough Airline
See all answers

Where is the baggage allowance that I paid?

published

I have read most of the reviews and Air Asia needs to improve and upgrade their service. It has been a month, I am waiting for their reply and hope they will get back to me as soon as possible!

DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline

be careful they dont clarify well enough about meal and baggage. total rip off

published

they are total rip off . wont tell enough info in ticket about meal and baggage . once you on board they try to upsell you meal . baggage weight come more when you check in so they can make more money

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
See all answers
Vian V.

Vian V.South East Queensland, QLD

  • 2 reviews

Not again with this airline.

published

worst airlines to fly with and they dont care about passenger concern.The contact number provided in the website is always busy , been trying to call for 3 days ..never again to book with this airline.

Value for Money
Transparency
DestinationManila, Metro Manila, Philippines
ClassEconomy
BookingThrough Airline
See all answers

Affordable budget travel

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
See all answers

Rene Y.

Rene Y.South East Queensland, QLD

Brisbane to Bangkok return - pleasantly surprised!

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationBangkok, Thailand
ClassEconomy
BookingThrough Airline
See all answers

Kyle C.

Kyle C.

  • 2 reviews

Horrible reschedule policies...55 minutes for an international transfer???

published
Value for Money
Transparency
Seat Room
In-Flight Service
DestinationGold Coast Airport (OOL), Eastern Avenue, Bilinga QLD, Australia
ClassEconomy
BookingThird Party
See all answers

John L

John LPerth, WA

  • 4 reviews
  • 1 like

Dont get ill and ask for refund

published

Recently had triple heart bypass surgery which meant we had to cancel Air Asia Flights to Lombok.
The best Air Asia could do was give us a partial credit ( we lose A$200+) to use before mid November.
We are BIG Members as well and our family of 10 were frequent Air Asia flyers.
I guess this means the end of our as families relationship with Air Asia. We will be looking at Malindo from now on. Such a shame to have such poor service as until now Air Asia was excellent.

Value for Money
Transparency
DestinationLombok, West Nusa Tenggara, Indonesia
ClassEconomy
BookingThrough Airline
See all answers

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Questions & Answers

Raymond P.

Raymond P.asked

how safe is air asia in compasion to other air lines

1 answer
Blizzard
Blizzard

Hey mate .. let’s just say they haven’t got the best record


Helen

Helenasked

I have just upgraded my departure flight only on 7, July 2019 and paid the differences. In the previous invoice, I have paid the meal and baggage fees for the return flight on 16, June 2019 but the new invoice that I received for the upgraded did not show up. I would like to know what happened? The meal I purchased showed on the invoice of the return flight, but NOT the baggage that I purchased on a bundle.  WHY?
I have been contacting the call centre in Australia (81882133), but always showed me "caller busy".  Please sort these out.

No answers

Izzy

Izzyasked

How can have someone to help to manage my booking

1 answer
Izzy
Izzy

I’m the one want an answer where


Get an answer from our members and Air Asia representatives

Details

CategoryInternational Airlines

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