Air Asia

Absolutely terrible and unacceptable experience with AirAsia. Our flighr was intially booked for 29th of narch but Our flight was cancelled on 6th March abd rescheduled to 30th of march , and we were NEVER informed. Despite this, we were allowed to check in at the airport and were even issued boarding passes for 30th on 29th. Only at the boarding… Read more

gate were we told that those boarding passes were given “by mistake” for the next day’s flight. This is shocking mismanagement. Because of this negligence, we had to travel to and from the airport unnecessarily, wasting time, money, and energy. When we asked for compensation for these costs and inconvenience, AirAsia completely refused and shifted the blame to the travel agent. This is not how a responsible airline should treat its passengers. Lack of communication, zero accountability, and no support. We are still waiting for the confirmation for 30th of march flight as we returned home now and usure about our travel I strongly advise people to THINK TWICE before booking with AirAsia. They do not inform passengers properly and do not take responsibility for their mistakes.

Very bad flight, booked 2 tickets for 2000 dollars, not at all cheap yet still had to travel without food or water for 16 hours from india to sydney. Heartless work. Did not even clearly mention of not giving good complementary. Much worse, online card did not work and we were nearly dead. Show details

The seating scam is a joke , you book tickets together and they separate you intentionally so you pay extra to sit together. It's our honeymoon and we can't sit together and I have bad anxiety flying so hopefully the stranger next to me won't mind holding my hand. Will avoid any airasia flights in the future

We flew from Adelaide to Bali and also return. Air Asia are completely honest and transparent about being a budget airline . Check in was very friendly and efficient. Outward bound : We had booked the very rear seat so could not let our seat back, seating is tight but we are not large people - plus we remember this is a budget airline! We had pre… Read more

booked a meal - it was excellent - also buy the water accompany. You can purchase food ,snacks and drink onboard at very reasonable prices! Staff very friendly and efficient - always smiling and ready to assist. Smooth flight. Debarking was excellent - swift and efficient. Return flight : Again, embarkation was smooth and efficient. I paid extra to upgrade for extra leg room. The flight back to Adelaide was not full at all. Cabin crew kindly spread us around the plane for more room - we ended up in the first row with tons of leg room. Again , the meal we had pre booked and paid for was excellent! Again, Cabin crew were lovely, helpful and always smiling. Smooth flight. Debarkation was amazing - the fastest we have ever gotten through luggage collection and so on. Well done Air Asia!!! We shall be flying with you again!

Exceptional Service on AirAsia – Kuala Lumpur to Melbourne I recently flew with AirAsia from Kuala Lumpur to Melbourne and was thoroughly impressed by the outstanding service provided by the cabin crew—especially Shiryn Ong, Nazmi, Clive Lance, and the entire team. From the moment we boarded, the crew created a warm and welcoming atmosphere.… Read more

Shiryn’s professionalism and friendly demeanor stood out—she was attentive, kind, and always ready with a smile. Nazmi and Clive Lance, were equally impressive, ensuring every passenger felt comfortable and well looked after throughout the flight. The team worked seamlessly together, handling everything with calm efficiency and genuine care. Whether it was assisting with seating, offering refreshments, or simply checking in on passengers, their dedication to excellent customer service was clear in every interaction. Their positive energy made the long-haul journey feel smooth and enjoyable. It’s rare to come across a team that combines professionalism with such a personal touch, and I truly appreciate the effort they put into making the flight a pleasant experience. Thank you, Shiryn, Nazmi, Clive Lance, and the entire crew—you made a lasting impression.

Air Asia Thumbs Up – High praise from us for Air Asia flight crew staff on our recent return flight from KL to Perth on D7 236. They are extremely hard working, very friendly and patient under pretty tough circumstances. Our flight was delayed so the mood from travellers on board the flight wasn’t great, but the air hosts (is that the correct term?) were calm,… Read more

pleasant and professional. One of the staff also helped me find my wallet when I had lost it on board, for which I am extremely grateful. They got us home safely, comfortably and for a great price, and that’s all we personally want from an airline.

Simple fight Perth the Bali , last 5 hour before flight get a call it's gonna be 2 hrs delayed , so I chose an earlier flight an still as hour late to board , comon guys get your trash together, very un professional you charge full price then rip us off hours off our holiday, absolutely disgusting. Useless Show details

We booked a return flight Perth to Bali, was allocated seats together on the way over, but upon checking in on our way home, realised we were in separate rows? When we queried at checkin counter, we were told if we want to sit together we had to pay! Once onboard the plane, we asked the hostess if there was any spare seats, could we be together,… Read more

she said go to your seats and I will let you know... she didn't, however she did move other people around. So I sat with 2 people who weren't together and my husband sat next to another couple? During the flight, we noticed there were numerous vacant seats throughout the plane, some with 1 person on them, laying down like in a bed! I am at a loss to know why this happened. The lack of service from the hostesses was lazy, had to ask for water because she ignored me when doing sales, my husband asked for a cup of water to take medication and was told he had to wait until they'd finished delivering ordered meals. This really isn't good enough they only seemed interested in helping you if were spending money. Very unhappy with the service and lack of compassion for elderly people.

Worst airline I've ever flown with. Booked 2 seats and put in different rows. When queried it and asked to be changed was told the system allocates seats and nothing can be done. YOUR SYSTEM SUCKS. The plane was dirty. The seats were loose and it was very cramped. They couldn't even keep us updated with the delay we experienced. Will never fly with them again. Show details

One of the worst airlines ever I have travelled. You spend thousands of dollor in ticket yet do not get even water for free for kids. No service, nothing. Travelling 10-12 hrs yet you don’t get anything. No blankets, pillow, even the screen don’t work, nothing at all. Never ever travelling again. And not recommended to anyone. Show details

One of the worst airlines ever I have travelled. You spend thousands of dollor in ticket yet do not get even water for free for kids. No service, nothing. Travelling 10-12 hrs yet you don’t get anything. No blankets, pillow, even the screen don’t work, nothing at all. Never ever travelling again. And not recommended to anyone. Show details

What the heck happened in 15 years….. I first flew with air Asia 15 years ago and it was fabulous! We got pillow and blankets and food and entertainment….. For the same leg KL to Sydney - I choose to fly with them again. Nothing was included, tvs don’t work and you can’t even charge your usb. Our table was covered in what looked like spilt… Read more

chocolate milk and the seat was completely broken so when we took off my partner literally went flying!

The food was terrible. And you we couldn’t even get a coke on one of the connecting flights from Thailand to kl (just room temp water)

I get its cheap but went you add in the extra things it works out similar to paying for another carrier that provides all the services.

Oh and every single one of our flights was late and we almost must connecting flights.

The staff was nice and that is the only thing I can commend about our flights

Air Asia I will never ever fly with you again after what we experienced

Very poor in everything! I have a refund request due to cancellation of flight last August 2025. Until now, I am still making follow ups regarding my request and BO's answer is always make a follow-up. My experience is not just terrible but the highest form of terrible. Show details

If there is a perfect way to alienate a good, long-standing customer, this is how to do it. I have been flying Air Asia for more than a decade. Yes, I am sure they still have those p#rn actress beauty lookalikes on the plane. But Honestly I will never fly them EVER AGAIN. WHY? They have no human contacts...a d#mb robot called BO who won't connect… Read more

you to a live person. The customer support number is for leaving a message only. How can you run any Airline with no one picking up the phone???? Only some bon#head ROBOT Ai with the intellect of a snail that is in love with salt. Is this the future? Then we are all doomed....Are we going to have planes flown completely by robots? Probably yes! Corporate Greed would love to not pay pilots.

You could not give me free tickets to fly with this airline again. The main issue is that thier communication is outstandingly bad, with no email address, no phone number and taking weeks ,(yes weeks!) to respond sometimes on thier social media platforms like twitter you had better pray that not the slightest thing goes amiss or is recheduled. Our… Read more

itinerary was stuffed by covid back in 2020 (the experience date selector won't go back that far), not Airasia's fault of course, but being completely unable to contact them (we tried everything) made it a complete disaster for weeks.

You would think after all these BAD Reviews. MANAGEMENT has lost the plot. I too share a terrible experience along with these other frustrated Customers . YOU NEED TO FIX YOUR CUSTOMER SERVICE. You don’t have any, I don’t need to point out your faults you should be AWARE.

By far the worst customer experience I have ever had. I have never written a review for any airline or service before, but my experience with AirAsia was so appalling that I feel obligated to warn others. Multiple flight delays, a missed connecting flight, complete mismanagement, rude and dismissive staff, zero support at any stage, damaged… Read more

baggage, and constant harassment — all in a single day. If you want to avoid this level of chaos and stress, stay far away from this airline.

Their systems are broken, their processes are unreliable, and they seem more focused on avoiding refunds than providing any real service. At this point, AirAsia is not even a low‑cost carrier in practice. You’re far better off paying an extra $200 for an airline that treats passengers with basic respect and professionalism.

Avoid this airline at all costs. They don't deserve even a single star!

I recently flew to Bali on Air Asia. Never again. There was an extremely aggressive man punching another man before take off & the entire flight to Bali. Everyone was scared & very stressed. I'd hoped a Marshall or security would remove him from the flight but "NO".we had to put up with this the entire flight. On the way home the plane sprayed… Read more

chemicals on Everyone for over 30 minutes which made myself, my friends & family extremely sick for Xmas & new year. This is by far the worse airline I've ever flown with. Boycott at all costs. O fly often but will never use this airline again.