Best Domestic Airlines

★☆☆☆☆ My experience with China Southern Airlines was extremely disappointing. On June 8, 2026, my flight CZ3585 from Shanghai to Guangzhou was… Read more

heavily delayed. Passengers were boarded around 8:30 PM as if departure was imminent, but the aircraft remained on the ground for a long time and eventually departed around 10:00 PM.

As a result, I missed my connection to Paris and was forced to stay overnight in Guangzhou. I finally arrived in France almost 24 hours later than planned.

What made this situation particularly painful is that June 9 was my birthday. I was supposed to arrive in Paris at 7:20 AM, where my family had prepared a surprise celebration for my return. Instead, I spent my birthday alone in Guangzhou waiting for a replacement flight.

I also lost a full working day because of this disruption.

Despite several exchanges with customer service explaining the impact of this situation, no goodwill gesture whatsoever was offered.

What disappointed me most was not the delay itself, but the complete lack of consideration shown afterwards.

This trip left me with one of the saddest birthdays I have ever experienced and unfortunately a very negative impression of China Southern Airlines.

We were recently on a Geraldton to Perth Flight which was slightly delayed - the Captain and crew were amazing at assisting my husband & I to get to… Read more

Perth and onto our connecting flight to Esperance. We can not thank all the crew who helped us make our next flight. Thanks again Melisa

Terrible customer service. Do not book a transfer through them. Will not use again Show details

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

!!!DO NOT FLY WITH HAWAIIAN AIRLINES!!! I had payed for a trip to Hawaii, about a year ago, I wasn’t able to go due to the loss of a loved one and… Read more

cancelled my trip. At the time I requested a refund and was forced to take a voucher instead, in this economy I am not able to afford a holiday and contacted them requesting my money back again today. I spoke to Farrin (v110365) and informed me that a refund is still not possible. I can’t afford to use the voucher and am now three thousand dollars (AUD) out of pocket. @hawaiianairlines @BirkettRakow CEO, I am disgusted that your airline operates this way!. I would appreciate it if this incident was resolved and I have my money returned. There is no understanding, or consideration for their customers. I will not be flying with @HawaiianAir and recommend to others to use a different airline aswell. This is not okay, as a large corporation there should be leeway and the ability to help their customers and @HawaiianAir refuses to do so. As customers we deserve that security that when life becomes unpredictable, we will be considered.

Bad service asked my old parents to walk even they had wheelchair on there tickets not only that on top they asked them to sign declaration of indemnity very bad service Show details

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Worst airline I have ever flown with and I have flown Jetstar. 900 return flight Melbourne Auckland no baggage no food and no service. Show details

Just amazing, flying QF409 this morning. Flight is literally 50-60% full and I am forced to check my carryon (which is within dimensions and fits… Read more

under the seat in front of me) because it weighs 11kg, 1kg ‘overweight’. I get carryon is an issue for airlines. In my experience as a FF it is the people with oversized carryon who also have a briefcase backpack and sometimes a personal handbag the size of an IKEA bag. One bag and ‘overweight’ by 1kg ….. sorry I could not give you zero stars

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Absolutely terrible airline. Our flight to Melbourne was originally planned for 7:00am, we got a text the night before saying the flight had been… Read more

overbooked so we were moved to a later flight to 9:00am, then that flight got delayed to 11:00am! We didn’t get to Melbourne until the afternoon so we missed a whole day there. Then on the way back we checked in for our flight for 3:00 pm then received a text message saying it had been delayed to 4:20! Then another an hour later an update had been announced saying that flight got pushed back to 5:00 pm, by the time we boarded we didn’t leave Melbourne until 5:30, we got home so late ! Also lost another day waiting around in the airport. Absolutely ridiculous. Never flying with Jetstar again

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

They have stopped serving meals. A 5 hour flight and all we got was a small egg roll and coffee. Im not sure how long the egg roll had been sat on the runway for, but it was not a pleasant feed. Show details

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

No empathy for a passenger attending his Moms funeral. We were travelling on Malaysia Airlines from Sydney to Thiruvananthapuram via Kuala Lumpur on… Read more

MH122 connecting to MH116 on the same ticket.

Our incoming flight MH122 from Sydney was delayed on 8th June and we were informed we would arrive in Kuala Lumpur at approximately 8:50 PM, with the connecting flight MH116 scheduled to depart at 9:30 PM from KLIA Terminal 1 (Satellite, Gate C21).

Despite being on a protected connection booking, and arriving within approximately 40 minutes of the scheduled departure.

We had informed cabin crew in advance about the tight connection and requested assistance for fast disembarkation due to the urgency of travel, as we were travelling for my Moms funeral scheduled the next day. The cabin crew were helpful by letting us be in front while leaving the aircraft. We knew the next gate to reach was C21 which is in the same building but the ground staff informed that it’s in a different building despite pleading to escort us. We ran and reached Gate C21 20 minutes before departure but , we were not allowed to board the onward flight. We requested the case to be escalated but no response from Malaysian Airlines ground staff.

No effective prioritised assistance or coordination was provided on arrival at Kuala Lumpur to facilitate the connection.

As a result, we missed our onward flight and were rebooked to a later departure the following day at 11:00 PM, causing a significant delay in reaching our destination during an urgent family situation.

We are disappointed with how the missed connection was handled on the ground at KLIA, particularly given the delay originated from the inbound Malaysia Airlines flight.

We believe better coordination and proactive assistance for special cases like this could have prevented this outcome.

Air Asia is a scam airline. They take your money then cancel the flight. Offer you an alternative flight that goes via another country. Agree to give… Read more

you a refund and give you a case number. The refund never eventuates and the only contact is with their virtual Bo who says he is contacting an agent to chat with and it never happens.

Avoid. Deliberately booked a set of flights as the route uses the A330. Two weeks out they've downgraded to the 747. If i wanted to fly a trash plane… Read more

I would have booked with a more reputable airline. Despite advertising the plane, they refuse a refund.

If you order a Large coca-cola and they give you a medium you wouldn't accept it. Or maybe you ordered a 4 seater large rental wagon, and they give you a small 3 door hatchback instead. The literal equivalent of what they've done and they expect you to just take it.

On top of that we paid extra for seat selection and the downgrade means that extra money goes straigth into their pockets as you can't choose now. Absolute crooks.

A popular public event that takes place on the same date every year in Porto — one that routinely results in the closure of local airspace for… Read more

several hours — led this year to the cancellation of BA2669 after every single one of 190 passengers had already boarded and was ready for departure. After sitting on the tarmac for more than an hour, passengers were informed that the flight had been cancelled. Everyone then had to disembark, collect their luggage, arrange accommodation, and reorganise their travel plans. What is difficult to understand is why British Airways continues to schedule and sell seats on flights that are so likely to be disrupted. The event occurs every year on the same date and at roughly the same time. The risk is entirely predictable and should be factored into operational planning well in advance. The reason for the disruption is well known.

The Tradition: Every year on the night of June 23rd, Porto celebrates the Festas de São João. Hundreds of thousands of people crowd the streets, playing with plastic hammers and launching small, illuminated paper hot-air balloons into the night sky. The Aviation Hazard: Because these paper lanterns rely on open flames to float, they drift unpredictably in massive swarms. They pose a severe catastrophic threat if sucked into aircraft engines or if they land on active runways. The Scheduled Closure: To balance safety with cultural heritage, Portugal's National Civil Aviation Authority (ANAC) explicitly bans flights at Francisco Sá Carneiro Airport (OPO) during peak launching hours.

For the June 23rd celebration, balloon releases are legally permitted only between 9:45 PM and 1:00 AM.Airspace Freeze: The airport completely halts all departures and arrivals during this exact 3-hour and 15-minute window.

The worst airline in the world. I have never had worse experience in my life than now. I was completely robbed of my checked luggage and half of my… Read more

partner's other suitcase was missing. The suitcase weighed 5 kg and when we checked it in, it weighed 25 kg. They are fraudsters and the worst liars.

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

A wonderful flight from Perth to Cairns. Plenty of leg room. Friendly staff, complimentary snacks. We had an excellent experience and I highly recommend this airline!