Best Domestic Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Delayed Geraldton to Perth flight for 4 hours , making me to miss connection flight. Poor service. On a previous occasion, I arrived just five… Read more

minutes before check-in closed. Even though I didn't have any checked luggage and boarding hadn't even started, the boarding staff at Geraldton Airport were quite rude and wouldn't allow me to board.

I regularly use Rex for regional flights and my overall experience has been positive. It is fairly basic, but I have found it efficient and reliable.… Read more

Fares are often similar to Nexus Airlines and for the regional routes I use, both are generally a little cheaper than Qantas.

My main criticism is the online payment process. I recently tried to book a Rex flight using my Qantas Pay prepaid Mastercard. There were sufficient funds available, and I had successfully used the same card earlier that day to purchase a Qantas flight.

The Rex website declined the payment with the message: “Payment Authorisation could not be obtained, Please try again, you have 2 attempts remaining.”

I then tried PayPal using the same Qantas Pay card, but that was also declined with: “Check your account balance before trying this card again.” There were sufficient funds available.

The online checkout provides card and PayPal payment options but no Apple Pay or Google Pay, which was particularly inconvenient in this situation.

Rex also charges a 1% online booking/handling fee, plus a payment surcharge — currently 1.5% for Mastercard or 0.82% for PayPal, excluding GST. However, booking online is still preferable to paying an additional $22 service fee for booking over the phone.

I had specifically transferred money into Qantas Pay for the flights. After neither Rex’s card payment nor PayPal worked, I had to cash the funds back out, which Qantas Pay advises can take up to two business days.

On the positive side, I have frequently used Rex’s unaccompanied minor service (UMR) and have found both the booking and handover processes straightforward, with no issues. I have never had concerns about my child’s safety or care during the process. Collection is also appropriately controlled and safe — the minor is only released to the person authorised for collection on the UMR form.

Overall, Rex remains a basic but reliable and competitively priced regional airline. Adding Apple Pay and Google Pay would make its online booking system considerably more convenient.

As a 76 year old Australian who’s travelled for many years, started in 1958 with TAA, I’d give China Airways 5 solid Stars. I Departed with Qantas… Read more

and returned with China Airways; and boarded with some reservations, so my experience came as a pleasant surprise: Economy - superior seating to Qantas (am tall with long legs); incredibly large delicious hot meal served on a porcelain ?? plate with Stainless Steel cutlery + fresh salad + diced fruit + choc brownie + small choc bar + cold drink & tea - all served very politely in good time unlike Qantas who ran out of food and we waited to find out that after watching the ‘special order meals’ served a good half an hour before everyone else… as a 5th generation Australian I once supported & believed in Qantas, but those days ended years and years ago!

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Really helpfull and professional staff at gate and on the phone, changed gates without texting or emailing after checked in but didn't charge to get next flight and gave meal voucher too. Excellent service Show details

14 hr flight London Heathrow to Haneda Japan. We were seated by a group of unaccompanied children, they were noisy, disruptive lights on and off, it… Read more

was a night flight,we got no sleep. staff were more interested in entertainment them than looking after surrounding passengers. Worst flight ever

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

I recently had to cancel Air NZ flights due to a traumatic experience in my private life. All contact with Air NZ was handled with professionalism… Read more

and efficiency. I claimed insurance and was quickly provided with the information I needed. I always fly Air NZ when travelling between Australia to NZ and I find flights are generally on time, the airline staff are friendly and efficient. Would always travel with Air NZ when its available. Well done Air NZ

Worst experience ever. Due to middle east war went through Beijing to go to Greece. Service is so bad they can't say a word in English always talking… Read more

on their phone for translation and giving you to read food was unsatisfactory they took us to hotels due to long stay over. Hotels smell mold . Although our bags were checked in from Greece as priority they didn't arrive we got them 3 days later and broken. A month before our return they changed all my families return dates so some lost 4 days from their holiday i had to leave later and instead of coming to sydney went through Melbourne and last but not least we all got RSV going and coming home

After giving up the airline due to the atrocious service over a number of years, I decided to give them one more go. Result - 45 minutes late Sydney to Melbourne

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

2 hrs late. Still Sitting in a grounded plane. Very little information as usual. We should just expect Jetstar to always be late. I wonder what the CEO’s bonus was this year??

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Melbourne to San Francisco and back: Neither of the plane had working audio - all the way! Meals were pathetic - a piece of stale pizza for dinner… Read more

and no other option. Breakfast: grey colour eggs ( from powder) or "pancake" - terribly loaded with sugar and baking soda. Another breakfast - choice between eggs and "banana bread" - who eats sweet banana bread for breakfast? Every flight was delayed by at least 1 hour. Nadi connection: 1 hour queue for security check between two international flights. NEVER AGAIN!

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

China Eastern failed to Honour my Business Class bookings Brisbane to Buenos Aires Return I booked Business Class flights with China Eastern… Read more

(ticket 7815840206139 ) from Brisbane to Buenos Aires via Auckland nine months in advance, expecting a comparable standard of service if changes were required.

When my original Qantas connection (QF117) was cancelled, I expected a reasonable replacement.

Instead, I was offered an 8:30am departure requiring a 5:30am airport arrival (I live over an hour away and am elderly and disabled), along with a layover that more than doubled from ~3 hours to over 6 hours.

I proposed a near-identical alternative on Air New Zealand (NZ146). This was first refused, then briefly approved only in economy, and ultimately not available. The only consistent option presented was the inferior early Qantas flight.

In the end, I had no practical choice but to accept a significantly worse itinerary in the same Business Class cabin I had paid for.

This was not about preference, but about being offered a reasonable alternative after a cancellation — this did not occur.

I would welcome China Eastern revisiting this outcome given the circumstances.

One would think if you pay much more for MAS business class, you don't have to queue too long to check in , baggage collection or boarding and… Read more

comfortable business class cabin

But no ! MAS has recently gone backwards My recent flight from HCM to Melbourne.

20 minutes to check in , 1 check in counter for business class shared with dozens of enrich members. The economy queue was faster

Then same with boarding, business class? So what ,! a long queue almost like economy... there are 2 dozens high priority, non business class in the queue

The business class cabin in their new planes have shrunk, you hardly can turn to sleep properly, the legroom is bit wider as a shoe box ,the seats maybe 2 cm wider than an economy class seat

The baggage collection similar, takes about 15 mins , with dozens of high priority economy passengers before business class clients.

3 stars given thanks to a very friendly efficient crew who took care of me well Planes also arrived 15 minutes early. Well done

So to pay more than double for business class,? NO, better of stay in economy or try somewhere else for better value

ditto to just about every other review here. Bait and Switch scam airline. Flights booked, cancelled shortly thereafter, automatically assigned… Read more

terrible alternatives. I changed our flights painstakingly via their AI chatbot that didn't deprive us of 1/3 of our entire paid-for trip. Had a booking ready to go and everything. Fast forward to check-in, log in and see that the flights were changed back with zero notice or recourse, couldn't get an answer from their useless Bo system, no hotline to dial, "connecting you with an agent - oops something went wrong try again" ad infinium, too soon to do anything but book with another airline. Dreading the upcoming refund procedure.

I booked Sydney to Nepal (via Kuala Lumpur) with Batik Air and specifically requested wheelchair assistance for my mother, who had knee surgery only… Read more

a few months earlier and cannot walk long distances. When I made the request, I was told it had been arranged. No one mentioned any fee. No email, no note on the booking, nothing. At the transit in Kuala Lumpur, Batik Air staff demanded $200 on the spot for the wheelchair assistance. My mother does not speak or understand English. She was stranded, post-surgery, and being pressured to pay a large unexpected charge that was never disclosed at the time of booking. This is pure bait-and-switch. You confirm wheelchair assistance to get the booking, then spring a hefty fee on a vulnerable elderly passenger in a foreign airport who has no way to advocate for herself. Completely unacceptable. Batik worst line showed zero transparency, zero duty of care, and zero respect for passengers with mobility needs. I would never fly them again and strongly advise anyone especially needing assistance to avoid this worst line entirely.

I wish I could leave a negative star for you .

A big thank you to the fellow who helped her walk to the terminal when the gate was almost closed — she nearly missed the flight because of this mess.

British Airways: Filthy service and a complete nightmareFirst, I had a business class itinerary from New York to London and then London to Naples;… Read more

both flights were deeply disappointing. However, the main reason I am giving this feedback is due to a cancelled flight from Amsterdam to London.Despite delaying the flight twice by a couple of hours, they refused to tell us that the flight might actually be cancelled. As a consequence, I lost my connection in London and was forced to stay in Amsterdam for an additional night. Because it was too late by the time they finally announced the cancellation, all hotels near the airport were completely booked. To make matters worse, there was a strike scheduled for the following day, meaning I couldn't risk taking a taxi away from the airport. I was forced to stay inside the airport for 24 hours straight.On top of that, the flight that never left was heavily overbooked, and they had forced us to surrender our hand luggage to be sent on a separate flight later. When my luggage was finally returned to me, it had been left out in the rain—every single one of my belongings inside was soaking wet. When I showed this to a flight attendant, she couldn't have cared less, simply saying, "You'll need to contact the office and claim the luggage issue."I eventually had to pay out of my own pocket to rebook a completely different flight just to escape the mess they created. Congratulations, British Airways, your company will always be remembered for disgusting customer service. I will never fly with you again

On a recent Air Canada flight Vancouver to Toronto (approximately 4.5 hours), the only free food was a chocolate-coated biscuit or a small packet of… Read more

a salty snack for children (not both).

By contrast however, alcoholic drinks were free, which seemed an odd management decision given the high number of alcohol-induced incidents on planes since Covid.

We paid for extra leg room and were given none. Our ticket was “Economy Comfort” and was supposed to provide priority boarding as well as extra legroom. We received none of these.

Beware discrepancy between what Air Canada promise and what they provide.

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

They suppose to offer a local fare for people living in remote areas, but those tickets can only be bought by phone. You can spend hours trying to… Read more

contact them, and when you finally find someone to talk, they never have available tickets for the dates you need and on top of that, after a having a few words, they just hang the phone. At the end, they offer something they try not to sell, don't want to sell and try to sell very expensive tickets instead.