Best Domestic Airlines

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Delayed Geraldton to Perth flight for 4 hours , making me to miss connection flight. Poor service. On a previous occasion, I arrived just five… Read more

minutes before check-in closed. Even though I didn't have any checked luggage and boarding hadn't even started, the boarding staff at Geraldton Airport were quite rude and wouldn't allow me to board.

My sister's flight to Brisbane last year was cancelled last minute, no explanation. Today my daughter's flight back to Parkes from Sydney was… Read more

cancelled, no explanation again and was told that it was not the airlines responsibly to help find lodging. Now my daughter and her friend is stuck in Sydney with no safe haven. What sort of an operation are you running REX! I've heard so many horrifying stories about last minute cancellation. This is totally unacceptable.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

In flight, I think VN are pretty good. The food was excellent imo and I don't understand why anyone would be saying otherwise. There's a good… Read more

selection of drinks, fresh flavoursome Asian-inspired dishes for all main meals, as well as a western option. And the leg room in flight is fantastic! Off-flight is a slightly different experience as I was bumped from a seat that I paid for. But mainly, my big stress and let-down with VN is the transit experience at Ho Chi Minh city airport. I was transiting to a domestic Hanoi flight and apart from getting a 'transit' sticker stuck on my lapel, there was otherwise no assistance provided in what is a pretty harrowing experience. As a customer you need to clear immigration at HCM city, collect you luggage, and get yourself across to Terminal 3 (about 30-40 mins by bus!), and then at Terminal 3 you need to chase down where the [Content Removed] the departures are and re-check you bag in for the Hanoi flight. Bunch all of the immigration, bus transfer, mission-seeking to locate departures and then baggage re-check-in and you should be allowing about 2.5 hours between flights, however my connecting flight was booked for me in just under 2 hours. So I was stressed beyond words trying to get over to the other terminal and make my connecting flight. I did make it, as the last passengers were boarding. VN, you need to fix this.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Change our seat allocation, after it was booked 9 months in advance, with seat allocation at time of booking . We booked this seat for valid medical… Read more

reasons, and comfort. We found the change to seating 5 weeks before the flight. We were never notified of it. Their dismissal of our appeal is discrimination and absolutely appalling. We fly international up to three times every year, this is the first time EVER, we have had our premium economy seats changed. I have proof of their dismissal of our appeal.

We went to book flights from wellcamp Toowoomba to Sydney and back it came up as $890 my wife went to book and the website would not let her click on… Read more

to book she kept trying then after about half hour or so them miraculously she got on but the flights went from $890 to over $1,100 this is fraudulent when you look to book it gives you one price then when you pull the trigger it rips you off how do these big companies get away with this

Booking with Thai airways you get 2 x 23 kgs bags , use a travel agent ( Amex ) and they slug you $237.05 ( aud ) each way for the 2nd bag , so… Read more

$474.10, what a rort , be ashamed . No issues with flight , seating , meals and crew , all let down by bloody minded Thai airways executives .

Only way I can repay Thai airways is to boycott all future air travel with Thai airways , considering I plan to visit, Japan, China, Philippines , Indonesia , Vietnam and Malaysia in the next 16 months , that is a lot of $$$ , but water off a ducts back

We had 4 flights from Sydney to Europe and back. On all 3 of the 4 flights, we were placed directly next to the toilet. On the other flight we, a… Read more

family of 5 (3 kids) were all placed individually all over the plane. I do understand that when you score a good deal on tickets you also take the risk on getting less ok seat locations. BUT ON ALL 4 FLIGTS!!! Flights that take 12 hours!!!! No this is really ridiculous. I'm not saying I won't fly them again but i will take better care next time on seating with this airline. For the rest, food and service was good but this was really a bad experience.

My kid was injured on his leg just before we about to depart. We did not book a wheelchair but the staff kindly and quickly got us a wheelchair for boarding the plane. Show details

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

Fiji Airways is one of the worst airlines I have flown in (if not THE worst). I fly about 20-30 times a year, so i consider myself a fairly frequent… Read more

flyer.

Bear with me...its a long rant.

Somebody told Fiji Airways that theres money to be made on the trans Pacific route so they went on a media offensive with great deals. I booked a promo return ticket from SYD to LAX for like $900+. I booked a ticket and proceeded to book my rental car straightaway with the pick up and drop off in line with my itinerary. Thought i snag a great deal, but once the transaction goes through... there was no confirmation email! I thought that was strange, almost all the airlines i fly with would send a confirmation email almost immediately. I checked that my credit card was charged so it must have gone through. Waited for a few days and still no confirmation email.

Send some emails to enquire and to my horror, they said they cant find my booking!

So i showed them my credit card statement with the charge to Fiji Airways. They said they will check.

A few days later, they got back to me and said they found my booking and proceeded to issue an electronic ticket in a sort of an electronic printout machine language with no spaces and punctuation. Very hard to decipher. Not the kind of confirmation email you would get even from a budget carrier. Heres my only mistake. I did not checked that although i booked for the 28th July USA date on their system, they manually issued me with a ticket for 28th Fiji date. Which translate to 27th in LA.

So after returning the car on 28th, i turned up at the counter and of course, found out that my booked flight was 24 hours ago.

Then the shocker...So i asked to be booked to the next available flight and was told to 'top up' some $3000 to buy my 1 way ticket from LAX to SYD!!! This is Fiji Airways service recovery?

So quickly went online and found an Air New Zealand flight LAX to SYD (via Auckland) for $1100.

What kind of airline capitalizes on this kind of mistake (which is arguably theirs, given the circumstances) to profit from their customers?

Absolutely worst experience ever. Never again would i consider flying Air Fiji. Beautiful place, Beautiful people but either the corporates are hungry to make a quick buck. Or the operations people just have no clue how to run a services company professionally. Admin cant keep up while marketing went crazy.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

Just a warning to passengers. A group of 4 of us travelled from Melbourne to Colombo on 15/07/26. On checking in we were 3 kgs overweight which was… Read more

.75 kg overweight per person. The checking steward issued us with $225 penalty- I told her that .75 kg was a minor amount and it was unfair. She did not want to get into further discussion and asked me to go to another counter and pay up. We did not even have the opportunity to get our bags back to throw out the 3 kgs as the bags had already gone on the carousel. I wrote many emails to the Malaysian airline authorities (customs) but received replies stating that nothing can be done and no refund was possible. We have flown on many airlines and a leniency of 1-2 kgs are permitted. We will not be using Malaysian airlines in future. Very disappointed.

Never book with these scammers, during COVID I had booked flights with them and they gave me credit vouchers in 2021 as part of the refund, I tried… Read more

to use them but always they had restrictions on those vouchers in each flight, so couldn't use them in past, this year I booked my flight and tested my vouchers before booking and it accepted and I paid balance amount using my visa card, and during the processing the visa card was debited but travel vouchers amount wasn't processed and now I am again stuck with these people, there is no contact number, no human support, I have raised case and it's been 10 days and still get an automated response we are checking with the team. Now money is stuck and more importantly my holiday booking is in jeopardy because I cannot book another flight as my money is blocked here and they won't refund it for sure. Never had such bad experience with any airlines. This is an open scam and now sure how government allows such companies to operate in Australia without any customers support.

I am writing to lodge a formal complaint regarding my experience on Batik Air flight OD171 from Denpasar to Sydney on 14 August 2026. Unfortunately,… Read more

what should have been a straightforward journey became an extremely stressful and upsetting experience.

The problems began during check-in and continued while we were waiting at the boarding gate. After waiting for an extended period, we were informed that our carry-on luggage could not be taken into the cabin because the aircraft was supposedly full and there was insufficient overhead storage space.

We questioned this decision because our carry-on luggage contained sensitive and important documents, and we believed we should have been permitted to take the luggage into the cabin and place it in the overhead compartment. Nevertheless, despite our concerns, we complied with the instruction and handed our luggage over to be placed in the aircraft's luggage compartment.

We were seated in seats 15B and 15C (ELS). However, once we boarded the aircraft, we were extremely surprised to see that several overhead compartments were empty. At the same time, other passengers were permitted to board with carry-on luggage and place their belongings in the overhead compartments.

Naturally, we were extremely frustrated and questioned the cabin crew about why we had been told that there was no available overhead space when, upon boarding, it appeared that space was available and other passengers were subsequently allowed to use it.

Unfortunately, the cabin crew were unable to provide us with a satisfactory explanation. During the discussion, the situation became heated. A male flight attendant told us that if we continued shouting, action could be taken against us. We understand that cabin crew have responsibilities to maintain order and safety, but we felt that the situation was handled in a way that escalated rather than resolved our concerns.

The situation became even more uncomfortable when another passenger became involved in the discussion. We felt intimidated and uncomfortable during this interaction, particularly as we were already extremely frustrated by what had happened with our luggage.

This entire experience significantly affected our flight. Rather than feeling comfortable and welcomed as passengers, we felt that we had to defend ourselves over an issue that could have been resolved simply by providing a clear and reasonable explanation.

The incident also had a significant impact on my wellbeing. I have a history of anxiety and depression, and the stress of the situation caused me to experience significant anxiety and panic symptoms during the flight. Instead of being able to relax and travel normally, I spent much of the flight distressed and worried about the handling of my luggage and the way the situation had unfolded.

In addition to the above, I found the seats uncomfortable, which further contributed to an unpleasant overall experience.

I am particularly disappointed because I have always had a positive impression of Malaysian airlines and have been a great admirer of the service associated with Malaysian aviation. Unfortunately, this experience with Batik Air did not meet the standard I expected.

I therefore request that Batik Air:

Conduct a formal investigation into the handling of our carry-on luggage and explain why we were told that there was no available overhead space when overhead compartments appeared to be available. Review why other passengers were subsequently permitted to bring carry-on luggage into the cabin and use the overhead compartments. Review the conduct of the cabin crew during our interaction, including the statement that action could be taken against us. Review the involvement of the other passenger and the circumstances in which we felt uncomfortable and intimidated. Provide a written explanation of the outcome of your investigation. Consider appropriate compensation or another suitable form of resolution for the distress and inconvenience caused by this incident. I would appreciate a prompt response and a meaningful resolution to this complaint. If the matter is not appropriately addressed, I reserve the right to escalate the complaint to the relevant Australian consumer protection and fair trading authorities and any other appropriate regulatory bodies.

I hope Batik Air will take this complaint seriously and use it as an opportunity to review the conduct of its staff and the procedures used when managing passengers' carry-on luggage.

I look forward to receiving your response. Regards Kuljeet Chadha JP

A popular public event that takes place on the same date every year in Porto — one that routinely results in the closure of local airspace for… Read more

several hours — led this year to the cancellation of BA2669 after every single one of 190 passengers had already boarded and was ready for departure. After sitting on the tarmac for more than an hour, passengers were informed that the flight had been cancelled. Everyone then had to disembark, collect their luggage, arrange accommodation, and reorganise their travel plans. What is difficult to understand is why British Airways continues to schedule and sell seats on flights that are so likely to be disrupted. The event occurs every year on the same date and at roughly the same time. The risk is entirely predictable and should be factored into operational planning well in advance. The reason for the disruption is well known.

The Tradition: Every year on the night of June 23rd, Porto celebrates the Festas de São João. Hundreds of thousands of people crowd the streets, playing with plastic hammers and launching small, illuminated paper hot-air balloons into the night sky. The Aviation Hazard: Because these paper lanterns rely on open flames to float, they drift unpredictably in massive swarms. They pose a severe catastrophic threat if sucked into aircraft engines or if they land on active runways. The Scheduled Closure: To balance safety with cultural heritage, Portugal's National Civil Aviation Authority (ANAC) explicitly bans flights at Francisco Sá Carneiro Airport (OPO) during peak launching hours.

For the June 23rd celebration, balloon releases are legally permitted only between 9:45 PM and 1:00 AM.Airspace Freeze: The airport completely halts all departures and arrivals during this exact 3-hour and 15-minute window.

Air Canada, you suck. One of the worst airlines I have ever flown with. It is mind boggling your "contact us for feedback" tab on your website sends… Read more

you to another universe, one which does not allow feedback. Email is prob full. I'd say call me but I am sure I'd be waiting a while. Goodluck, won't be returning.

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

They suppose to offer a local fare for people living in remote areas, but those tickets can only be bought by phone. You can spend hours trying to… Read more

contact them, and when you finally find someone to talk, they never have available tickets for the dates you need and on top of that, after a having a few words, they just hang the phone. At the end, they offer something they try not to sell, don't want to sell and try to sell very expensive tickets instead.