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AirNorth

AirNorth

2.2 from 19 reviews

See the Best Domestic Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
1
3 star
1
2 star
2
1 star
11

Suck it Up - we're the only player in town

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationNhulunbuy NT, Australia
ClassEconomy
BookingThird Party
See all answers

Damaged baggage

published

Just traveled with Airnorth from Nhulunbuy to Cairns flight was fine they don’t have care or respect for luggage I was upset to fined my luggage damaged and spilling out onto the baggage carousel on collection this wasn’t good enough.


Out of pocket

Out of pocket

  • 2 reviews
  • 2 likes
  • Verified customer

Successive delays/poor communication

published

The departure time for my flight from Melbourne to Toowoomba has been delayed three times so far. It was delayed one hour by the time of checking in, followed by two more delay announcements of an hour each. No proactive communication by text, email or phone call. The screens in the terminal display incorrect information. There are no ground staff at the boarding gate except for appearances after boarding time to make an announcement of further delay. Air North is not a discount airline but is acting like one. The ground staff are displaying poor customer service. The time saved by flying direct to Toowoomba has been lost - flying Qantas via Brisbane is looking a better option at this point.

Robyn

RobynDarling Downs, QLD

Amazing, Considerate and Very Helpful

published

Every few months. My daughter with a 12 week old baby and a 2 year old left from Toowoomba Wellcamp for Townsville today. We were late and staff were so amazing with helping her with removing capsule and luggage from car to make sure she made the flight. Thankyou Air North.

September 9th 2019 Update: Love Air North

I travel with Air North to Townsville often. Booking our Seats is easy on line and they often have Specials on Fares. Very comfortable seats with plenty of leg room.


Purple

PurpleQueensland, 4820

  • 4 reviews
  • 1 like

Unreliable

published

Airnorth frequently runs late, cancels flights and changes scheduled flights with little notice. It's very unreliable to travel with from Maningrid a to Darwin, Darwin to Townsville & on to Toowoomba. Their food is better than Qantas.


Total crap

published

Two days to fly from kunnunurru to Perth. is pathetic. Can't run on time can't give information.Rude staff
The whole airline is crap and should have its licence revoked
I will never fly with them again.TOTAL RUBBISH AIRLINE


Mick M

Mick MGold Caost

Great customer service

published

We traveled from Broome to Darwin via Kununurra and were impressed with how good the staff were. We received a light meal during the flight which was great. The way in which they ensured all passengers got a drink/drinks and their meal throughout the entire duration of the flights was most noticeable and much appreciated.


row

rowkununurra

Only way they survive is they have no competition and government support

published

We have to travel with this airline often and seldom ever get a flight that's on time or goes at all. All that aside the amount of staff that are rude, unhelpful and just don't care is unbelievable. And sure you get all of this for double the price of any other airline. They are a joke to the industry.


Angela

AngelaToowoomba

Fantastic airline fantastic service

published

I am fed up with reading poor reviews of Airnorth as myself and my family fly with them every few weeks and i have to honestly say they are wonderful. We had a situation recently that forced me to cancel at last minute and the team were brilliant. They accommodated our needs without charging a fee. The cabin crew are fantastic, especially Liam who is sooo kind to everyone and so friendly. Really cannot fault them. Thanks Airnorth you have my vote

Unreliable

published

I have flown from Darwin to Dili and Dili to Darwin a lot over a the last 5 years. Air North are as unreliable as it gets. Frequent delays, constant changing of flights and downgrading to smaller planes and therefore not fitting all the passengers who have booked. Basically they dont care and are rude, unhelpful and shamefully unapologetic.


Libby

Libbylibbylibby60@hotmail.com

  • 5 reviews
  • 2 likes

Lost a whole day of our holiday

published

Lost a whole day of our holiday due to flight being changed to a later time. After sitting at the airport for 6 hours the flight ended being late again and delayed it by another 45 minutes. Never fly with Airnorth if you don't want your holiday ruined like ours was. Damn you Airnorth an absolute disgrace.


poppen

poppen

  • 2 reviews

Appalled do not recommended

published

LJK

LJKGreater Melbourne (Outer), VIC

  • 10 reviews

Absolutely Terrible Airline

published

Took AirNorth from Darwin to Dili. Return flight was delayed for hours and then we were told that the plane was too small to carry all the passengers. Some passengers must stay behind and catch the next flight which is one day later. In addition, the ground crew (male) was useless and rude which refused to answer what happened. Never ever will take this airline. Should give zero star if I can.


Avoid. Repeated failure to depart on time.

published

100% late departures in my experience Mel-WTB and return. Will never use again after this. Inconvenience of travelling to Brisbane and then by road is more than outweighed by actually getting there and making connections. Qantas fares and Jetstar - World's Worst Airline - performance.


Qantas take note

published

Flew from Townsville to toowoomba for the first time with this airline I had never heard of this company before. When I boarded the aircraft, an Embraer 170 (also never heard of) I was delighted to see the seats were two either side and talk about comfy and leg room was amazing. The cabin crew were friendly and efficient getting us away smoothly and on time. There was a cabin service and I was offered a chicken wrap to which I asked how much but it was all complimentary (except alcohol) wow after flying with the low cost airlines for so long this seemed a thing of the past

I can't wait to fly with them again and I really wish they bring there business to more southern parts of Australia it's what this country needs

Shaun

ShaunLeongatha

  • 4 reviews
  • Verified customer

Left on the tarmac at Kununurra

published

ṣ̄ụk

ṣ̄ụkSydney, NSW

  • 10 reviews
  • 29 likes

Pricy, tad chaotic at checkin but on board ok

published

BaconLover

BaconLoverGreater Melbourne (Inner), VIC

  • 54 reviews

No problems

published

I have not had any issues with this airline. The staff are friendly, pleasant and helpful. It is little bit expensive but that has to be expected from an airline which services remote towns / communities. Flight has enough leg room, seats are comfortable and pilots were experienced. Smooth take off and landing and had no issues with the cabin pressure.
Service
expensive


Absolutely insane prices between Dili and Darwin

published

Air north currently have a monopoly on this route since Air Timor failed in 2012. Since then they have jacked up their prices more than 50% to the point where it now routinely costs AU300 - AU600 each way for this 75 min flight. (Previously tickets were able to be bought at a starting price of AU180). They only allow 20kgs checked baggage and charge an extra $5 per kilo over....yes even if its only 1 or 2 kilos and get this we have found their Dili cales are always 2 - 4kgs heavier than Darwin. Air North....I will not be travelling with you anywhere, ever if I have a choice.What you are doing is simply wrong. Fair go Air North!!!
None
Value

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