63 reviews

14% · 953 · 84%

Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
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63 reviews

Expensive additional luggage charges

Most expensive excess luggage charges I’ve ever come across. I paid $300 for an extra to bring my boxed bicycle which usually costs $50 or free with every other airline I’ve flown with, and I’ve flown all over the world with it. My experience on the plane was good - the staff were great. The sandwich was not. I’ll never fly with Air North again specifically because of their hideous luggage charges for anyone carrying more than 20kg. Show details
Alex2 posts

Worst airline in Australia

I have unfortunately been stuck flying with this airline for a while now due to its almost complete monopoly of northern Australian airways. I have flown with dilapidated airlines in Africa, Asia & the Middle East. Airnorth is the worst I have had to suffer. They have constant delays, send your baggage all over Australia & blame you for there incompetence. Today they left a remote community without essential services due to staff laziness & incompetence. If you have any other airline available you should book with them. Show details
John P.
John P.2 posts
DevastatedEast Arnhem, NT
Chathura R.
Chathura R.Western Australia

Worst airline

Always flight delay. Luggage arrives exactly after one hour every day. Worst airline Show details
Daman R.
Daman R.Darwin, NT

Gates and boarding process

Called to gate and processed into a section between gate and airstrip and made to wait 20 minutes with no seating, no aircon and no communication. Cattle class ticket with real cattle experiences! Show details
amazon69Mid West, WA11 posts

Worst airline I've ever flown

Avoid these guys at all costs. Never again will we fly with them totally incompetent and rip off on all fronts especially luggage. Show details
Lindy2 posts

No issues

Just flown from Darwin to Broome. Could not fault this airline or the service. Show details
richard o.
richard o.7 posts

Worst ever service

We had a ticket booked for nearly a year. Two weeks before travel we went to the website to print our tickets and were met with a cryptic message to call Airnorth. When we called we were told we had been moved to a flight the day before. I've travelled with some of the world's worst airlines but here was a double first for me: Moving a flight forwards and not been telling the customer. Presumably, if I had not checked, I would have gone to the airport to be told I missed my flight the day before. I'm glad this happened on a trip with no flight connections as I now know never to travel Airnorth again as they are unreliable. Show details
MickNorth Queensland, QLD3 posts

Zero stars

Air North cancelled our flight in September 2022 and we had to find an alternate airline. Have been sending emails requesting compensation for the past 6 months to "customer service" =- what a joke!! Have had some responses advising they will be in touch but it never happens and can't get through by phone either. Apparently ACA cant help either....save your money and time and fly with another airline. This one will be out of business guaranteed. Show details
Paddy6 posts

Worst possible

Never EVER on time. It's beyond a joke now. I work FIFO and have to use this airline to get from NT to Queensland. I genuinely can't believe that they are still in business. I have missed so many connecting flights due to this airline. They need to go out of business. The worst ever.
Hugh McGarry
Hugh McGarrySouth East Queensland, QLD27 posts

They Never Answer Calls

Airnoth has to have the worst call centre I have ever encountred. One can never get through. To make it worse they tell you that you are "first in the queue" and you're still hanging on two hours later.

They also offer a call-back service. It never happens people.

I don't know how this outfit survives. Show details

Value for Money
Seat Room
In-Flight Service
Tristan H.
Tristan H.2 posts


Horrible customer service, cannot get a resonse from a call or e-mail.
ClaraRichmond-Tweed, NSW4 posts

Terrible customer service

There are two days that I’m calling to try to change my flight dates and the call centre don’t get the call. I’ve waited a long time on the phone a few times now and it just doesn’t respond. If was an emergency I would have lost my flight. Very disappointed with AirNorth service. Show details
NatalieFar North Queensland, QLD2 posts

Worst Airline Experience!!!’

16/02/23 Flew from Cairns to Darwin with a stop over in Gove, the flight attendants didn’t know how to smile and were not very personable, my chicken sandwich had more personality! Mid flight we hit major turbulence, landed in Gove was told there were mechanical issues with the plane so we were told to disembark.
That was around 2pm today, we are still sitting in the Gove airport and it is nearly 8pm waiting for a connecting flight.
At no stage were we offered anything to eat and drink, the vending machine is pathetic and almost out of stock. Extremely bad experience, do not recommend this airline and won’t be using them again!! Show details

Questions & Answers


How is scairenorth permitted to fly as a registered airline. They continue to take people's money for extremely poor service. The only thing you can count on consistently is poor service, flight delays & cancellations. It's worse than 3rd world country services.

Tristan H.
Tristan H.  

Monopoly, and they prey on disadvantaged communities who are unlikely to submit formal complaints.


They prey on locations that nobody else is interested I'm. Still advertise flights to toowoomba - tsville buy there is not a single flight.


What refreshments do you get on the darwin to cairns flight?


A cup of tea.


what days does air north fly from toowoomba to cairns

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CategoryDomestic Airlines
Home CountryAustralia
Airline Type Full-Service
Economy Included Carry On Luggage Limit 4 kg
Economy Included Checked In Luggage Limit 20 kg
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Contact info for Airnorth

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm

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