I experienced delays, no help on rescheduling, no explanation just a text message 2 hours before departing and in the end my luggage and all the items got completely wet because they left it on the rain.
Poor first time experience
Flight was delayed by 3 hours which was fine as I wasn’t flying out until the next day anyway. Come to the next day and 2 hours before flight was scheduled for departure - cancelled. Received SMS saying details for a rescheduled flight would be sent only to receive said text for a flight going in the complete opposite direction... their “after hours” phone service is also nonexistent so I couldn’t have the incorrect flight details remedied in time either.
Called the following morning as I needed to get back to QLD so couldn’t wait until the n...
Bloody rip offs
It is cheaper to fly to London than fly from Gove to Darwin.A 55minute flight each way can cost up to $1600 return.Gove is a captive market with only one very unreliable airline service
- Verified customer
Dreadful service and communication
Flight changed 4 times with no email or sms notifications. A 1 - 2 hour wait on phone to confirm flights as no other way to confirm online etc. The latest confirmation 24 hours prior proved to be wrong. Turning up at airport no flight. AirNorth reservations assisted with new booking but time in airport / planes now 15 hours for 4 hour flight. Not the first time it’s happened in the last 2 months. Did give $30 allowance for 2 lunches!! Airline very keen to blame pandemic but seriously 6 months down the COVID track they should have some form of flight confirmation in place. I’ll travel to Brisbane next time and catch a Qantas flight. AirNorth expensive with old planes and poor service.
No Problems At All.
Flew Darwin To Cairns Via Gove. Flight On Time, the Crew Very Nice. I guess the pricing good have been a little more competitive but the Flight Times suited our needs. When in Darwin I did need to ring them as there had been a slight schedule change. The guy I spoke to on the phone was a little "matter of fact" in his tone which was a bit off putting. Overall, not a bad experience.
Must be worse than any of the poorest airlines around!!!
Those clowns changed a plane to a smaller one and as a result the baggage allowance was reduced. However they didn't think telling us. As a result my friend had to leave baggage behind and this wasn't funny as she has relocated to Alice Springs. No sorry, no nothing. Completely unprofessional and no sense of understanding. I can't believe how they get away with this. On another flight we were delayed over 12 hours. It scares me to read so many posts of complaints. Luckily there is Qantas which flies the same route.
Suck it Up - we're the only player in town
Air North sucks. I used to fly back and forth Nhulunbuy/Darwin with them until about a year ago. No complaints about the pilots, cabin crew or planes - but the customer service staff (Darwin) and corporate types need to be grabbed by the scruff of the neck and shown a mirror. They're also mega over-priced (but who cares in a monopoly eh?)
I was in Darwin with my daughter for a Chief Minister's award so we flew back at Government expense. Understandably the NTG wanted to be cost effective, so we returned to Nhulunbuy on the smaller propellor Em...braer that went through to Groote Eylandt. Daughter had about 7kg of her 15kg limit, I had about 9kg of mine. My carry on laptop bag then became an issue - it was 350g (yes, grammes) over. "We have strict weight limits on this flight!" proclaimed Ms Air North Attitude Queen. Then the fun started: Can we combine our limits? No. We're way under for hold luggage, does that help? No. So what can we do? The solution was to put my laptop in my soft, hold luggage bag - with a 'fragile' tag! Same thing. Same weight. Same flight - but in the hold. And so we boarded the flight. And it was half full. And of course as you'd surmise, the laptop got smashed. A complaint was made. The 'investigation' Air North conducted, rather predictably, exonerated the airline of any wrongdoing and no redress of any kind occurred. It was basically, we're sorry you feel the way you do - but no dice. Goodbye. We don't have to fly with them any more - that's a win I guess. Goodbye indeed!!
- Verified customer
Successive delays/poor communication
The departure time for my flight from Melbourne to Toowoomba has been delayed three times so far. It was delayed one hour by the time of checking in, followed by two more delay announcements of an hour each. No proactive communication by text, email or phone call. The screens in the terminal display incorrect information. There are no ground staff at the boarding gate except for appearances after boarding time to make an announcement of further delay. Air North is not a discount airline but is acting like one. The ground staff are displaying poor customer service. The time saved by flying direct to Toowoomba has been lost - flying Qantas via Brisbane is looking a better option at this point.
Amazing, Considerate and Very Helpful
Every few months. My daughter with a 12 week old baby and a 2 year old left from Toowoomba Wellcamp for Townsville today. We were late and staff were so amazing with helping her with removing capsule and luggage from car to make sure she made the flight. Thankyou Air North.
September 9th 2019 Update: Love Air North
I travel with Air North to Townsville often. Booking our Seats is easy on line and they often have Specials on Fares. Very comfortable seats with plenty of leg room.
Great customer service
We traveled from Broome to Darwin via Kununurra and were impressed with how good the staff were. We received a light meal during the flight which was great. The way in which they ensured all passengers got a drink/drinks and their meal throughout the entire duration of the flights was most noticeable and much appreciated.
Only way they survive is they have no competition and government support
We have to travel with this airline often and seldom ever get a flight that's on time or goes at all. All that aside the amount of staff that are rude, unhelpful and just don't care is unbelievable. And sure you get all of this for double the price of any other airline. They are a joke to the industry.
Fantastic airline fantastic service
I am fed up with reading poor reviews of Airnorth as myself and my family fly with them every few weeks and i have to honestly say they are wonderful. We had a situation recently that forced me to cancel at last minute and the team were brilliant. They accommodated our needs without charging a fee. The cabin crew are fantastic, especially Liam who is sooo kind to everyone and so friendly. Really cannot fault them. Thanks Airnorth you have my vote
I have flown from Darwin to Dili and Dili to Darwin a lot over a the last 5 years. Air North are as unreliable as it gets. Frequent delays, constant changing of flights and downgrading to smaller planes and therefore not fitting all the passengers who have booked. Basically they dont care and are rude, unhelpful and shamefully unapologetic.
Lost a whole day of our holiday
Lost a whole day of our holiday due to flight being changed to a later time. After sitting at the airport for 6 hours the flight ended being late again and delayed it by another 45 minutes. Never fly with Airnorth if you don't want your holiday ruined like ours was. Damn you Airnorth an absolute disgrace.
Appalled do not recommended
Have booked flights from Toowoomba to Darwin for my daughters wedding, there are 3 of us, we have physical medical issues, and didn't want the long waits between flights. So booked ours with a small delay, they have changed our flights twice. My mother is 72yrs old she has already had one hip replacement and is having a 2nd soon, I am due for a hip replacement in 5mts time, my partner has had 3 disks joined together and needs his hips and sacrum joined. So sitting and standing around for long periods of time are very excruciating for all 3 of u...s. When they first changed our flights we explained we can not have long extend periods of sitting and standing around in airports They obviously do not care about the health and welfare of their customers. They have now change our flight again. We book through flight centre, I have explained our medical conditions, they contacted air north and their supervisor didn't care at all. This complete disregard for customer health wealth and safety is appalling. They do not care in any way at all about their customers. Discussing.
Absolutely Terrible Airline
Took AirNorth from Darwin to Dili. Return flight was delayed for hours and then we were told that the plane was too small to carry all the passengers. Some passengers must stay behind and catch the next flight which is one day later. In addition, the ground crew (male) was useless and rude which refused to answer what happened. Never ever will take this airline. Should give zero star if I can.
Avoid. Repeated failure to depart on time.
100% late departures in my experience Mel-WTB and return. Will never use again after this. Inconvenience of travelling to Brisbane and then by road is more than outweighed by actually getting there and making connections. Qantas fares and Jetstar - World's Worst Airline - performance.
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