Airnorth

A wonderful flight from Perth to Cairns. Plenty of leg room. Friendly staff, complimentary snacks. We had an excellent experience and I highly recommend this airline!

I was on a charter flight as one of a group of 58 from Perth to Kununurra and return last weekend. I have no complaints, but only praise for the cabin and flight crew who were very attentive. For a 3-hour flight I thought the food, snacks, and drink service was excellent. Seats were roomier than those of our main domestic airlines. Show details

Would give zero stars if I could. Completely inflexible when it comes to making changes to existing bookings. They completely gouge on fees and by the time you end up rebooking - you've already lost up to $300 of the value of your ticket. You have to call to arrange excess luggage - there is no way of doing it via Manage Booking section. You also… Read more

cannot change anything in your booking without having to call them directly. The government really needs to do something about these cowboys.

Air North Sucks – Worse Airline in the world!!!! Australian government should do something about it's charges and reliability. Just because they have market share does not give them leeway to do and charge what they like. I can fly anywhere overseas cheaper. Show details

Exceeded expectations – I needed to fly to Townsville from Gold Coast with my one year old and wife as from Brisbane would take too long to drive. We started to look for options and found Air North. We read the reviews and saw that these were pretty bad. We didn't expect anything as we needed to fly soon. The day of the flight came and first thing was that we were… Read more

getting late to the airport for a few minutes. I received a call from Flight North just to see if I was going to fly with them that day as they were waiting for me and my family. I said I was a few minutes away and they said that they would wait for me. I have travelled quite a lot and is the first time an airline does this. We were surprised. When we arrived at the airport and the counter, the man on the counter called by radio that we arrived. He helped us to pack our baby's pram which also surprised me. We got to the plane and the flight was smooth and the service on board was fantastic. The ladies took care of my wife and baby, gave us refreshments and food. We didn't have to pay a cent for this. We arrived at Townsville happy but still nervous about flying to Gold Coast. When the day to come back to Gold Coast came, they looked after us and even the captain of the flight came down from the plane to help me out with a bag of woollies that I was holding in a hand while carrying my child. He was super helpful to the point that the air hostess asked him why he replied we saw him struggling and decided to help him! Onboard was great the service again! And believe me, we will fly again with them. Everything was on time, great service expectations were exceeded.

Great customer service – We had a great flight with Airnorth from Melbourne to Townsville. Our chief flight attendant was really lovely and attendant and he made the flight really enjoyable. We didn’t have to wait long to get on or off the flight.  Show details

Would give 0 stars if I could! Airnorth are notorious for delays, cancellations, and lost luggage — and unfortunately, my recent experience confirmed this. The airline lost my luggage on Friday (20/02/26). Not only was my luggage lost, but another passenger’s luggage was also missing, and two items that were meant to be transferred onto a… Read more

connecting flight to Darwin ended up in Kununurra instead.

Staff were unhelpful when it came to tracking down the missing luggage. When calling the Airnorth contact number, I was simply advised to submit an email or lodge an online claim — no real-time support, no urgency, no accountability.

I submitted an online claim, only to be told it would take 1–3 days for someone to contact me. This is completely unacceptable, particularly given how expensive Airnorth flights are. When you pay premium prices, you expect at least basic competence and customer service.

Anyone who chooses to fly with this airline is paying for nothing but sheer incompetence.

Avoid this airline at all costs.

Very disappointing experience with Airnorth. I was bumped off my Tennant Creek–Alice Springs flight (TL251) on 12 January, notified by phone just two hours before boarding due to “payload issues”. The staff member was rude and unhelpful. Airnorth failed to acknowledge that my connecting flight was also with them, leaving me no choice but to hire… Read more

a car and drive to Alice Springs at my own expense to make my connection.

When I called to request a refund for the cancelled leg, I was told to go back to my booking provider. No support, no accountability, and very poor customer service.

I cannot remember when scarenorth last departed on time. They must have amazing pilots to be able to hit a bird every time they fligh. I do not know how they are still allowed to fligh- completely & utterly pathetic. The only consistently reliable thing they do is be late every single flight Show details

I don’t write negative reviews lightly, but Airnorth’s communication — or complete lack of it — has become a serious and ongoing problem. Over the recent weekend, during Tropical Cyclone Fina, I received a message saying my passenger would be contacted on Sunday morning with an update. That update didn’t arrive until after 1pm. During that entire… Read more

time, there was no way to contact Airnorth at all. No phone line, no support, nothing — despite Airnorth still operating weekend flights.

I understand cyclones. I live in the NT. Weather disruptions happen. But being completely uncontactable during an operational disruption, when customers are stressed and need information, is unacceptable — and frankly negligent.

What makes it worse is that this is not the first time Airnorth has failed to communicate properly, even when there hasn’t been severe weather. This latest incident is part of a pattern, not a one-off.

Under Australian Consumer Law, services must be provided with due care and skill — including timely updates and a reasonable ability to contact the provider. Airnorth falls short of this standard.

For the prices they charge — often close to $1,000 for a seat — passengers deserve clear communication, reliable updates, and an actual customer service line on weekends. At the moment, Airnorth simply doesn’t provide this.

I genuinely hope Airnorth improves, because remote communities rely on them. But right now, the customer service is well below what should be acceptable for any airline.

This is easily the worst air line I’ve ever travelled with. I flew cairns to Perth via Alice Springs this week and on arrival to Perth airport all customers from Cairns were left waiting at least 90mins at the baggage claim only to find out via security and the baggage handler that the aircraft is empty and they don’t know where our luggage is. It… Read more

was left in Alice Springs. There was no number to call, and if you call the 1800 number you don’t have an option to speak to an actual person, you just get told to write and email. All that was offered was a $30 reimbursement and were told to collect luggage ourselves at the airport 2 days later. No effort to have luggage delivered and no explanation for the complete lack of communication. On top of that, the in flight service is truely the worst. On a 6 hour flight all you get is 2 tim tams and some banana bread. Do not fly with air north if you value your money. I also feel sorry for the people working for this terrible company, it must be so embarrassing for them.

Avoid at all Costs!!!!!!! What a backyard show! First flight was delayed due to operational issues...has to swap planes. Great introduction! Flight back home to Perth was supposed to be leaving Kunururra at 11:30am. got a message at 7am to say it wasn't going to work for them and we needed to be at the airport in 1hr time to catch a 9am flight… Read more

home. Got to the airport just in time and found the flight was delayed 40 minutes. Then when we checked in, we were told it was delayed another 3 hours. we left the airport and came back at 11:30 and it was announced that the plane was overloaded and they wouldn't be flying until 15-20 passengers volunteered to get off the flight. After waiting for 3 more hours, they announced it would assist if passenger could volunteer to fly without their baggage. So we did the right thing and offered to fly with no baggage. spoke to the girl behind the desk and she could not tell me how the baggage was going to end up in Perth but reassured me it would be home by the next evening. 4 days later and many phone calls no one knows where all the bags are. Every time i rang i was told a conflicting story. at one point i was told to go to the airport and my bags would be on the carousel only to find out they had sent it to Groot Eylandt...why????? eventually customer service gave up trying to assist us and hung up the phone. When we phoned back they asked us the send an email. which we have done - no response.- how unusual. still no resolution - we presume our case it lost but they won't admit it.

Don't ever offer to help them by flying without your baggage. They dont give a cr^p about you. a disgraceful trashshow.

Why advertise that we can purchase our seats when actually we can't. I called the consumer help line, they weren't very helpful at all. Would be better if we could do everything online and cut out talking to Airnorth workers that cant be bothered with there costumers. AirNorth - False advertising at its finest, someone should sue you to teach you… Read more

a lesson. No you can not purchase your seats! They need control and will give you a seat, not of your choice. Luggage is also over priced!

They need more airlines like Jetstar on this route to give this company a run for there money.

On 26.05.2025, I flew Airnorth from Tennant Creek to Darwin. On arrival, I realised that I had lost a set of my keys. After advising Airnorth of this by email on 27.05.2025, I received an auto response informing me that I will be contacted in 2 - 3 business days. 6 working days later on 4.06.2025, I followed up with a phone call and was advised… Read more

their Baggage Services Unit will be in touch. Well, as I write, I have received neither phone nor email. Airnorth's customer service is frankly appalling. If they did not monopolies the Tennant Creek - Darwin route, I would never, ever do business with them. When I fly out of other airports they service, I will certainly use Virgin or Qantas and spare myself the agony of this airline.

Absolutely horrible service. Lost my luggage and haven’t heard a word from them since. Never answer their phones or emails. When I finally got through to someone after calling for hours, given I was stuck with no clothes and luggage the customer service assistant said to buy some things to get me through and send receipts through. I did and they… Read more

said they would cover $30?! Barely gets a tshirt these days… still no update where my luggage is and been over a week. Don’t fly with them and if you do don’t check your luggage. They somehow lost mine on a 3 hour direct flight interstate…

Unpleasant experiences, would not recommend – Customer service only open limited hours and they rarely answer. Terrible fare rules, they’ll do anything to suck more money out of you. Can’t keep a flight schedule to save themselves, flights are usually delayed. Overpriced in any case. Low quality airline.

Horrible experience – I wish I could give zero stars. They refused to allow my children (unaccompanied minors) to board their connection from Alice Springs to Tennant Creek on 18 September 2024. Their connecting flight from Brisbane was delayed by 3 hours and while there was still 45 minutes before the Air North flight left the tarmac and they were still boarding… Read more

passengers they stated they had "missed checkin" so could not board (they had requested to check-in all the way through when they were at Brisbane but informed by Qantas this wasn't possible and they would need to check in with Air North upon arrival at ASP and that there would be no issue with making the connection as they only had hand luggage). This resulted in my children being stranded in Alice Springs until arrangements could be made to collect them by road (a 10 hours round trip). So huge amount of worry and stress caused to all involved not to mention additional expenses on top of the already expensive flight that will not be refunded. This is not the first time I've experienced bad customer service from Air North, they know they have the monopoly across the NT and they treat passengers appallingly.

Never fly with airnoth – Literally the worst airline I have ever experienced. Constant delays. No communication. Absolutely terrible service. I will never book with airnorth again Show details

Expensive additional luggage charges – Most expensive excess luggage charges I’ve ever come across. I paid $300 for an extra to bring my boxed bicycle which usually costs $50 or free with every other airline I’ve flown with, and I’ve flown all over the world with it. My experience on the plane was good - the staff were great. The sandwich was not. I’ll never fly with Air North again specifically because of their hideous luggage charges for anyone carrying more than 20kg. Show details

Worst airline in Australia – I have unfortunately been stuck flying with this airline for a while now due to its almost complete monopoly of northern Australian airways. I have flown with dilapidated airlines in Africa, Asia & the Middle East. Airnorth is the worst I have had to suffer. They have constant delays, send your baggage all over Australia & blame you for there… Read more

incompetence. Today they left a remote community without essential services due to staff laziness & incompetence. If you have any other airline available you should book with them.

Do Not Fly Airnorth – would not recommend flying with this airline. They are the worst airline ever, and I am convinced that they sell seats for flight that do not exist. I tried to fly to Dili Timor-Leste and they not only changed the flight once, but twice. They did not even notify us or the third party company used to book the flight for the second change. In the… Read more

words of the Airnorth representative "We will and can change you flight at will and with out your permission, and we will not let you speak with any supervisor or management". They not only changed our flight but moved it out over 7 days from the first change date. They failed and never accepted fault for the zero communication with us and the third party company about the change. They failed to help me and my family secure and change of flight so we did not have to spend a fortune on a new flight and additional accommodations. If you are even able to get on a plane with this company you will struggle with communication, and will probably be left holding the bag of any additional funds needed to extend you trip for any unforeseen changes they make for you. This airline acts like a dictatorship and they do not have the customer best interests at heart. If flying from the USA, STRONGLY Recommend (DO NOT FLY WITH AIRNORTH)!

Another Air north disappointment – By far Australias Worst airline, both practically and their staff. Airnorth, Normally known for cancellations or delays decide a few days prior to a flight they will bring it forward over an hour. Having already booked flights with Virgin from Melbourne this now only left my Parents with just over an hour in between flights. Not being able to… Read more

change their Virgin flight or ask Virgin if they could fly them earlier (which air north must expect ) They had to hope that everything would run smoothly. Unfortunately weather had other plans. My parents asked virgin to contact air north (which they did) and I also called air north to advise about the delay to which they say they pretty much don't give a flying f**k about the customers spending threw the roof prices on flight when trying to visit family and loved ones. Air north expect customers to revolve around them, change flight to suit air north and give nothing in return. Their service and staff are the rudest you will come across and are an embarrassment to Qantas, for people that live and work in remote Australia things are hard enough and something needs to be done about this useless airline, They take advantage of the fact they are the only airline in and out of Nhulunbuy. There is no refund, compensation or empathy for my parents who had to spend another $2200 to get here a day later after already spending upwards of $2000 originally. People book flights at a time for a reason not for them to be brought forward and not for the attitude from your staff.

Gates and boarding process – Called to gate and processed into a section between gate and airstrip and made to wait 20 minutes with no seating, no aircon and no communication. Cattle class ticket with real cattle experiences! Show details

Worst airline I've ever flown – Avoid these guys at all costs. Never again will we fly with them totally incompetent and rip off on all fronts especially luggage. Show details

Worst ever service – We had a ticket booked for nearly a year. Two weeks before travel we went to the website to print our tickets and were met with a cryptic message to call Airnorth. When we called we were told we had been moved to a flight the day before. I've travelled with some of the world's worst airlines but here was a double first for me: Moving a flight… Read more

forwards and not telling the customer. Presumably, if I had not checked, I would have gone to the airport to be told I missed my flight the day before. I'm glad this happened on a trip with no flight connections as I now know never to travel Airnorth again as they are unreliable.

Zero stars – Air North cancelled our flight in September 2022 and we had to find an alternate airline. Have been sending emails requesting compensation for the past 6 months to "customer service" =- what a joke!! Have had some responses advising they will be in touch but it never happens and can't get through by phone either. Apparently ACA cant help… Read more

either....save your money and time and fly with another airline. This one will be out of business guaranteed.