Nice and high quality service by Charles Roccuzzo.
Fantastic service from the minute we entered, nice and fact based approach. The professional attitude of Charles Roccuzzo and the team is remarkable. It made the whole experience easy. Also the finance department staff, Henry, very helpful and to the point.
Overall, it is an honour.
Just bought new car from Airport Toyota and friendly staff
Hello; I would like to thank sales lady Mehrnoosh of her professional service and being so patient with my husband and myself as we are not up to all the new things that they have in cars these days.She sat down with us and explained all the new technology about the car and was so great so if any person is looking to buy new or used car I would recommend Mehrnoosh and the friendly team at Airport Toyota
Just about to finished my last cap price service
I have been servicing my new Toyota Fortuner in Toyota Airport West from 30,000 kms onwards as it still on cap priced servicing and another reason is I have recently moved fairly close to the area. At the beginning I was happy with the service, not until I have my car serviced today on it's last cap priced servicing. The customer service told me that my undertray protector is missing and if I want to order the undertray protector it will going to cost me $420. I asked how is that possible? the customer service told me that it could have been go...ne missing when you go 4x4. I said that is impossible. As I don't go 4wd in hard terrain at most I just go on a dirt rd. He asked me it might have stolen? I am still racking my brains why would someone go to the extend in stealing an undertray protector? My speculation is, probably during their last service they might have remove the undertray protector and forgot to install it back. I believe the way the dealership handle my car service was disgusting and I will not going back to their delaership anymore. From today onwards I will be looking to get my car service somewhere else as I don't trust this dealership anymore.
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