I bought this reel after a lot of research, I think the makers should actually get a team of people to use the hose reel first for a period of 6 months and then assess and fix the issues it actually has before selling something that really lacks on performance in some key areas.
It is not the easiest hose to pull out of the casing and I often have to pull at the hose several times to get it to lock. The retraction system is poor as it doesn't have a guide that can place the hose in the right way as to avoid it bunching in one area causing ret...raction to stop. The unit looks nice and is compact however the casing for 20 metres of hose is far too small and it never retracts fully and takes several attempts pulling out hose and retracting to eventually get the hose to fully retract. I often have to push the hose in to assist with the last metre or two. The small length of hose it comes with and attaches to the unit is a special fitting and is crimped onto the hose. The issue I have here from experience with Pope hoses is that eventually this crimping will fail. You would have to order a new length of small hose and reattach as opposed to just attaching another generic hose fitting like most other products. The overall build quality seems good but after using for several months now I have moved to my front yard which gets minimal watering and purchased a Gardena wall mounted manual hose reel which can take easily 30 metres of hose and is much easier to use and can be retracted very quickly and guided neatly with your hand.
Purchased for $279.00.
Same problem, hose wont retract
Same issue, hose wont retract. I've tried everything and it always ends in frustration. I was told to wait till summer for the hose to become supple. Didnt work! John was friendly and helpful and said I could return it but it all just became too hard and costly.
This product needs to be improved.
UPDATE.... received a private message from John and have since been advised the hose has been improved. They will be replacing by freight at their cost. This epitomises great customer service.. well done!
Purchased in May 2020 for $300.00.
Hose doesn’t retract
The hose doesn’t retract. Contacted AK reels and dealt with such a rude person (John)with no idea on the product. They told me to return it to them at my cost as it was not worth their while to send a courier for one hose reel. Just Ed wasted about $300. Have to go through department of Fair Trading now.
Keep away from AKreels there product is faulty and they don’t care about after sales
Purchased in September 2020 at AKreels Easyhose for $279.00.
Top quality Aussie made hose & reel
A great Aussie made reel with an equally top quality Aussie made hose.
I have had this reel and hose for a few years now. Much better than the imported one which tend to fail before the end of summer!
Excellent after sales service.
I am moving house soon, and will be buying another 2 reels for my larger property!
Neat and tidy garden
The garden reel we bought is great and has made our garden look so much neater now that there’s no ugly hose bunched in the corner. Very pleased with the way it works and and proud that we can by something that’s made here in Australia.
Purchased in August 2020 at Easyhose.com.au for $295.00.
The Product quality is great but the hose will not fully retract always leaving 2m+ exposed
The 20m hose does not fully retract leaving 2-3m of hose exposed. There is too much hose on the 20m reel and it is not able to retract it all on. I think the 15m hose would work fine as there is less hose to get jammed up when coiling. You have to de-pressure the hose prior to coiling.
I decided to support Australian made and pay the extra money to purchase the easy hose. I bought the 20m hose paying $279.
As soon as the product arrived I immediately thought something was wrong. The hose would not fully retract all the way. I was told by ea...sy hose that you need to de-pressurise the hose before retracting it. I tried this method and it still would leave hose exposed depending on how it decided to coil. I sent the hose back at my own expense to AK reels. They were helpful. They said they re-tentioned the reel and lubed the hose with silicone grease and sent it back to me. I received the hose back and it still leaves 2-3m of hose out of the reel. So my $279 now cost $305 and doesn't work properly. Unfortunately i would have been happier with the cheaper Hoselink which I have previously owned.
Purchased in January 2020 for $279.00.
- Verified purchase
Quality Australian product, great company to deal with, quick delivery
Great quality hose reel & trigger spray for the garden. I have purchased two different retractable hose reel brands in the past and the easyhose reel is by far the best quality. It is a compact unit with a heavy duty hose and connections. I was so impressed with it I decided to purchase a 2nd one for the front yard.
Purchased in May 2020 at https://easyhose.com.au/water-hose-reels for $279.00.
update to the update
AK Reels ( NOT Easyhose - they are a reseller) have completely honoured their warranty . Theyve repaired our hose and delivered it back to us at no charge. At the moment it is working beautifully and if other testimonials are anything to go by it should go on like that for many years to come.Dealing directly with the owner of AK Reels (Mr J Lennon ) was an absolute pleasure ..he was geniunely dismayed that we had such a bad experience with his companies product and assured me there would be no charge to the repair - not even the cost of the return freight! top service,
Top Quality - Australian Made
We have just recently bought another ‘Easyhose' Garden Reel for my mum for Christmas. She has the most amazing garden - but had been battling with cheaper, unreliable & what she now considers to be inferior quality garden reel products.
She is 70 years old and it has made such a difference for her. She loves it!! and cannot thank us enough.
Even better - we were able to order it online this time and have it shipped to us at a fairly reasonable price. - It got to us in around a week. And it is Australian Made - which is very very important t...
Top quality Australian product
We bought two Easyhose retractable garden reels and a Cold Wash reel and could not be happier with our decision. We have a large garden and a stable and have been through so many useless hoses so wanted to upgrade properly once and for all and find a brand that lasts. According to the reviews this one is top of the market and now it's arrived and we've been using it for three weeks I can say it genuinely is. Top quality materials, well made and simple to mount on the wall. The casing pivots to wherever you need the hose to go which is a huge plus for us and makes retracting easy. Proud to buy Australian made and proud that we won't have to buy any more hoses for a very long time!
Honest Aussie Product
I had a good look around the net to find a good quality hose reel and all I was able to find were chinese made products with reliability issues. Then I found out that there actually is an australian made one available. Contacted them on email and eventually bought it.
Good quality product, sturdy construction, indeed made for australian conditions.
Good costumer care, very effective communication.
A very good example of 'you get what you pay for' . I say that because it is a bit pricier than what you can get from hardware shops.
not much, maybe the price but you really get what you pay for
A Genuine Australian made retracting garden hose reel
I have been looking for a new retracting garden reel and happened to mention it to a friend over Christmas. He told me about his reel which he has had for nearly 10 years. Turns out it is an Australian made and owned company called AK Reels. I now have one and agree with my friend, "you get what you pay for".
A good Aussie made hose reel.
Costs more than the cheapies.
Questions & Answers
I have pulled the hose out to its full extent and now it will not retract.
How do I get it to retract?
Hi Jason ,
I had the same prob this morning. was advised by Easy Hose to get info from AK website. I tried to follow instructions but ended up breaking the unit . The instructions and diagrams are way too unclear ( IMO ) so now I have a 2 week old hose reel that doesnt work. My advice to you is send it back A- so you dont break it and B- so the heavily wound spring doesnt injure you.
I have had 2 Easyhose reels for several years, great quality product BUT how can I change the tension to make it easier to pull the hose out of the casing? Initially I thought it would loosen up with use but after approximately 6 years use it’s still very difficult to pull out. I look forward to your reply
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