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 AI reviews summary 

The Pocket Hose Copper Bullet receives mixed feedback, with users divided between its immediate convenience and its long-term durability. While many appreciate its lightweight design and space-saving properties, a significant number of reports highlight mechanical failures and difficulties with the spray attachments.

Pros
Ease of Manoeuvrability: The hose is exceptionally lightweight and easy to handle, making it a popular choice for elderly users or those with physical disabilities who struggle with heavy traditional hoses.
Compact Storage: It effectively shrinks to a small size after use, allowing it to be stored in small containers or buckets, which helps keep gardens tidy and reduces tripping hazards.
Kink-Free Operation: Users frequently praise the hose for its ability to expand and retract without the tangling or kinking issues common in standard rubber hoses.
Efficient Delivery: Global Shop Direct is often noted for fast shipping and prompt initial customer service responses regarding order status.
Cons
Durability Concerns: There are frequent reports of the inner tube bursting or the outer sleeve fraying within 3 to 12 months of use, even when stored away from the elements.
Faulty Spray Nozzle: The "Deluxe 10-in-1" sprayer and the standard thumb-control nozzle are prone to breaking, with many users reporting that they fail to shut off water or become stuck after a few months.
Proprietary Fittings: The hose uses non-standard connections that are incompatible with common hardware store sprinklers and accessories, forcing users to buy brand-specific adapters or parts.
Inconsistent Expansion: Performance is highly dependent on water pressure; users with lower mains pressure report that the hose fails to reach its advertised length.
Verdict

The Pocket Hose Copper Bullet is an excellent short-term solution for those prioritising a lightweight, easy-to-store gardening tool, particularly for light watering tasks. However, its tendency to leak and the recurring failures of its spray attachments suggest it may not withstand heavy or long-term use. Consumers should be aware of the proprietary fittings which limit the use of third-party accessories.

250 reviews
1 Joanne  · Do not buy if you live in a tropical area as it breaks down and leaks very quickly. I would say ours is barely 3 months old and already stretched and leaking
4 Gordon T  · Good product self furling but does not curl into ball
5 David  · For an old fart (78) very easy to move and control. Recommend it to everyone.
4 Joseph  · Hose is compact and convenient to use. Very good design.
5 Stuart  · Ordered the Pocket hose on a Saturday and received it on the Gold Coast three days later, Fantastic service & product.
5 euni.1  · The pocket hose is so light and easy to manoeuvre– and the sprayer nozzle is fantastic – makes my gardening so much more enjoyable.
Karen
KarenQLD9 posts
 

After a few uses, the nozzle will not turn at all; consequently, you cannot control the water speed. The cord is frayed after a few uses, and I keep it in the container it was purchased in, so I am not sure how it can fray in such a short time. After calling customer service, I was advised it was not their problem. Show details

Global Shop Direct
Global Shop Direct    

We're sorry to hear this. As the product… Read more

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Saxier
SaxierVIC16 posts
 

Disappointing purchase. I purchased the Copper Bullet Hose about 15 months ago, it worked as expected up until last week when it decided to spontaneously spring a leak. It's been well looked after, not subject to any challenges other than simply… Read more

functioning as a hose. I don't feel I expected too much of a hose, hoping it would transfer water from a tap to the nozzle, however it appears this expectation was misplaced. Pile of junk, won't be fooled again.

 Follow-up  · Asked for a follow-up...I did receive a response and apology from Global Shop Direct. They were quite OK, and I expected nothing as it was probably past the warranty timeframe anyway. I don't really have an issue with GSD as they are simply the reseller; it's the piece of junk masquerading as a hose that I was disappointed with. Richard Karn: "I hate your hose"

Global Shop Direct
Global Shop Direct    

We're sorry to hear about this. We appreciate… Read more

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Not Happy Jan
Not Happy JanWA4 posts
 

I purchased the 30m copper hose and after 3 mths the hose sprung a leak which they replaced no problem. The spray nozzle was a different proposition, I purchased it, after 3 mths it broke and they replaced it however after just over 12 mths when it broke yet again exactly the same way they have stated it only has a 12 mth warranty. Dont buy it! Show details

 Follow-up  · no better! I found a way to adapt the copper hose end to a normal tap fixture so I could purchase a better quality sprayer because if its a regular replacement there are cheaper ways of doing it.

Global Shop Direct
Global Shop Direct    

We appreciate you sharing your experience and… Read more (+2 replies)

Reviews with attachments

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Robin G.
Robin G.
  Fair Incentive

Very good as always i have been shopping with global shop direct for many years and still do. Show reply

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Jean G.
Jean G.SA
 

Omg it's the best hose I have ever had, true to its word it epand and retracts, easy to grip, great to handle, lots of pressure xxx Show details ·  1

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Joy
JoyWA4 posts
 

Met the description 100%. The hose and fixtures are of an excellent quality and so much easier to move about than a standard inflexible hose. Highly recommend these products. Show reply

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Ian A.
Ian A.WA3 posts
 

Perfect hose – It's A. Bloody rip of mine where's real world couldn't ask for any better. Anything missing is the 10in1 Hand Held Sprayer. Show details ·  1

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Vicki T.
Vicki T.VIC18 posts
  Verified

Copper bullet – I just received my 30 metre hose. Happy with the way it worked however, if you are on tank water and gravity fed this hose will not be for you. When my pump kicked in, it then expanded. Quite happy with the way it retracted took a bit of time but worked well. Only thing the nozzle is fixed to the hose so you can't unplug and plug into another… Read more ·  1

water system. So far good let's see how long it lasts. I wouldn't just drop on ground and leave in hot sun take it inside no excuses this hose is easy to transport around.

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Nicunurse
NicunurseWA6 posts
 

Global Shop Direct service was fine. Shipped the hoses quickly. I bought two 15m copper bullet hoses and separately purchased replacement spray nozzles. The hoses are 16 months old, well cared for and protected from the elements in canvas bags. (The plastic "protector" is about as useful as a chocolate teapot) The hoses both kink and leak,. The… Read more

original spray nozzles both broke within the first six months. Tonight, one simply split. Water everywhere. Will NEVER recommend these hoses or accessories. NEVER.

Global Shop Direct
Global Shop Direct    

We're sorry to hear about this. We appreciate… Read more

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Lee
LeeWA5 posts
 

Totally no follow up when an issue raised about faulty spray nozzle!!!! Hose leaks at tap fitting, also after using 4 times, spray nozzle doesn't turn off & just reduces in spray. I have reached out to Global Shop Direct & not heard a thing, not good customer service at all. Can't say l'm happy, save your money because there is no customer service at all. Show details

Global Shop Direct
Global Shop Direct    

We’re sorry to hear about your experience and… Read more (+4 replies)

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Raelene Joyce
Raelene JoyceQLD5 posts
 

Purchased the hose in December 2024 and at first it was fantastic. 4 months later the deluxe 10-in-1 sprayer broke at the "thumb drive" section that turns the water flow to the nozzle on and off. Went and bought another one, then that failed the same way as the other so I made a Warranty claim. I was sent 2 replacements which was great. … Read more

However, just last week I turned the hose on and water came pouring out at the tap connection. I turned the water off, expecting the hose to retract like it always has and a huge section of the hose just collapsed and lost all of its flexibility/retractability. The hose has been rendered completely useless now. We spent $159 on our original order of the the hose and sprayer and I am now going through the process of requesting a full refund. Plus, we have to now go and purchase another garden hose for our home. Concept is great but the product is very flawed. Customer Service is slow to respond. I would NOT recommend this product.

Global Shop Direct
Global Shop Direct    

We’re truly sorry to hear about the issues… Read more

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Sharon
SharonNSW
 

Our pocket hose last only a year . Pay $60 online in 2024 . The inside walls in the hose gave way from the tap connection . I wouldn’t buy one again Show details

Garden Hoses

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Latest follow-ups

Lynn O.
Lynn O.QLD5 posts
 

love the way it squeezes the water out out out Show reply

 Follow-up  · It is lightweight its durable fits neatly around your tap or in the hose bucket

Peggy P
Peggy P
 

Update: After numerous back-and-forth e-mails, I was told I would not be getting a refund, which really p*ssed me off. They agreed to waive the "small" $12.99 fee and shipped me a new one. However, the quality is the quality, and if it improves, I… Read more

would be happy to come back and give a positive review.

I purchased the Copper Bullet Hose in June, 2025. I used it approximately 3 months before storing it away for the winter. Last week, I hooked it up, and it started gushing from two different areas of the hose. I immediately sent an email with the receipt and asked for a refund. They have refused to refund me and instead want ME to pay a "small fee" ($12.99) to have the hose replaced. First of all, this is a seasonal item. I live in NY, where we can't use it for 8-9 months out of the year, so owning it one year means nothing. The product failed and was not the result of any misuse by me. Refusing to refund me because you have a ten-year warranty means nothing if I have to pay to have it replaced. The product failed, I didn't and I do not want to pay for a replacement if a refund is not available. It's not fair.

 Follow-up  · To date, the water is coming out.

Global Shop Direct
Global Shop Direct    

Thank you for your update and for sharing your… Read more

JTY
JTYWA3 posts
  Verified

advertisement on TV is very deceiving. hose does not coiled back to small size but big mess and don't buy the bucket/holder to store as waste of money. flimsy product! Show details

 Follow-up  · it's 30 metre. not yet kink as i hardly use it and it does not coil back neatly per advert picture or on TV, but a big mess. no difference in water pressure as compared to Bunnings shop hose

Global Shop Direct
Global Shop Direct    

We're sorry to hear about this. We appreciate… Read more

Positive reviews

metragnome
metragnomeWA49 posts
 

I always wondered if these were any good and after a friend said he liked his I bit the bullet and ordered the 30m hose.... and love it.... quality product with solid fittings. Works a treat and very easy to put back on the wall mount I have. Highly recommended. Show details ·  1

Vicki
VickiQLD
 

This company is so good to deal with . The hose I bought had a leaky end and they replaced no problem . New hose is perfect. I gave bought the 3 different lengths now. Show details ·  1

 Follow-up  · The return process was very easy. I use the different lengths for different jobs at work. The sizes are terrific fir what I need

Hermann
HermannQLD2 posts
 

After an initial shower when taking off the tap and learning to put the nozzle end on the ground where I want the final amount of water to go, it's a great gadget. Expensive, but works great for storage and use in the garden. Keeps the garden tidy. Longevity? wait and see. Show details ·  1

Negative reviews

Bruce Laws
Bruce Laws2 posts
 

Purchased the 15mt version, fine if your just hosing garden, absolutely hopeless when used with a sprinkler. Went to use sprinkler on my front lawn, without the tap turned on the relaxed hose would not allow me to place sprinkler in desired position. Closed the lever valve on the end of the hose and turned tap on to allow the hose to expand, then… Read more

had to open the lever valve to let the water flow into sprinkler, got soaked with the sudden release of water. When I then turned the tap off to reposition the sprinkler the hose retracted in a sudden extremely quick manner. Got wet 4 times when repositioning the sprinkler. The advertising should carry a qualification that it is not suitable for use with a sprinkler. Am going back to using conventional hose when trying to water my lawn.

Global Shop Direct
Global Shop Direct    

Thank you for your detailed feedback. We’re… Read more

Chris W.
Chris W.QLD
 

I originally purchased the hose and Deluxe 10-in-1 sprayer in late 2024. Within the first 6 months of use, the hose started leaking from the nozzle connection. This was replaced straight away with no hassle. Just after that, the Sprayer would not… Read more

shut off. This was also replaced with no hassle. To make this brief, I have so far had three sprayers with the same defect, that is, they fail to shut off. I now realise that these sprayers are not fit for purpose and I am now trying to get a refund of my original purchase price. This is where I have hit the brick wall. The company says that they do not refund after thirty days. They have stated that the warranty period is twelve months but as this latest sprayer is only six months old, I am not entitled to any compensation. Global Shop Direct have been prompt in their replies to me but the outcome is not what I would expect. I would certainly NOT recommend the Deluxe 10-in-1 Sprayer, they just do not perform as you would expect. Save your $30 and rely on the basic nozzle that comes as standard.

 Follow-up  · The second hose has just developed a leak at the nozzle end, just the same as the first hose that we purchased. Even though this hose is still under warranty, I feel that I could not go through with the crap of having it replaced again. It is now destined for the bin, along with the three spray nozzles that have failed. This hose and the spray… Read more

Lexie
LexieWA
 

The product didn't arrive. It was ordered through Global Shop Direct. I rang three times over two months without any help. The third time I was told that the product was now considered lost and I could have my money returned or order again...but have to wait another "28 days" to receive it. Appalling.

Global Shop Direct
Global Shop Direct    

Thank you for your feedback. We sincerely… Read more

Garden Hoses

Find out how Pocket Hose Copper Bullet compares to other Garden Hoses

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Recent reviews

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Janine OToole
Janine OTooleWA
  Verified

I bought a 30 meter hose 2 years ago I thought it was a 3 year warranty but the first hose broke inside, they replaced it the second hose the connection split and the third hose broke inside again and they wouldn’t refund or replace l think that’s… Read more

disgusting for such an expensive hose will tell everyone l know that the hose is not what they advertise it to be

 Follow-up  · Water pressure was good, first one the inside where it connects to the end sprayer just let go the second one the connect to the tap cracked open and the third one the inside of the hose that connects to the tap just let go as the video shows in my previous review, l think that now they have changed those connections hopefully will stop this from… Read more

Global Shop Direct
Global Shop Direct    

Thank you for taking the time to share your… Read more

deansymons777
deansymons777
 

Wife brought one a couple of months ago for my birthday. Good for the pool area. 15 mtr. Me being sceptical. Didn’t want one. It’s great. Buying a longer one for the front yard. I’m over reeling up my old hose. Wrap it up a couple of times. Bobs your uncle. Show details ·  1

christopher w.
christopher w.Western Australia2 posts
 

Ordered spray attachment and tap attachment for 2 of my copper bullet hoses on 8th Janruary now 24th of Feb still no sign of them. Rude unhelpful customer service rep when I rang them twice. Got the usual sorry sir out of stock waiting delivery… Read more

trash. I told them not to advertise if its not in stock tha7 weeks theyve had MY MONEY.....DO NOT SHOP WITH THIS COMPANY ABSOLUTELY TERRIBLE EXPIERENCE.

 Follow-up  · No refund,arrived after 2 months paid full price.Outside so-called indestructible sheath started shedding after first use.....DONT DEAL WITH THESE AMATUER CON ARTISTS.

Global Shop Direct
Global Shop Direct    

We’re sorry to hear that your experience did… Read more (+1 reply)

Troy
TroyNSW3 posts
 

My partner bought me a 30 meter copper head hose 12 months ago the spray nozzle went faulty and then the hose got a split in it I'm very disappointed in this product. Show details

Global Shop Direct
Global Shop Direct    

We're sorry to hear about this. We appreciate… Read more

Dale
DaleVictoria24 posts
 

Purchased December 2024, but due to illness have only just started to use it. Doesn't retract as advertised, and I'm annoyed that I can't attach different sprinklers to it. I paid $159.95 including the sprayer and wish I had just gone to Bunnings. Show details

Global Shop Direct
Global Shop Direct    

We're sorry to hear about this. We appreciate… Read more

Snoozy
SnoozyQLD3 posts
  Fair Incentive

Is light & easy to use. I no longer get tangled up in lengths of hose. Because it stores in a small bucket, I no longer have an issue with the dogs chewing on it. Show details ·  1

Pamela
PamelaVIC14 posts
 

Whilst there is some really good aspects of the Pocket Hose Copper Bullet there is a couple of problems, I am finding the hose grabs to rough concrete but moves freely over smooth. 30 metres isn't long enough for me so perhaps they should look at extending or being able to add on. I purchased everything, the 30 metres one, the connections and… Read more

the carry bucket (This in itself is so great to put hose in and just pick up by handle with everything in it, I definitely recommend getting) Now to see how long it will last only time will tell this story. Above all, have been able to remove the tripping hazard the old hose presented.

Global Shop Direct
Global Shop Direct    

Thank you for sharing your detailed feedback.… Read more

Burt
Burt12 posts
 

I just wanted to thank the people that did bother to write a real review after they have actually used the hose.. Not sure why people bother to review products the same day or week they purchase it... Pretty silly... I was interested in the 30 metre one and I was glad to read the review left by Luis del Valle... Thank you for saving me from wasting $180... Much Appreciated...

Global Shop Direct
Global Shop Direct    

Thank you for your thoughtful feedback. We… Read more

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