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26 reviews
Jackie - Craig
Jackie - CraigQLD12 posts
 

Quality Product! – After researching for sometime, we purchased two of these for our home which is due to be completed shortly. We haven't actually used them yet however have taken them out of their boxes to check them and the quality is amazing. Show details

JandJ
JandJ4 posts
 

This Hose Reel is a Must have – This is my 4th Hose reel from Hoselink. This new purchase is to replace a 20mtr which wore out after 6 plus years of regular use. The 25mtr I find is tad heavy when extended fully because of the bigger internal diameter hose but not a problem. I find the hose will kink when extended & the new spray guns are not up to the standard of the old metal… Read more

guns, All in all a wonderful product I could not do without. When I mentioned this product was replacing an older unit a 10% discount was offered, how good is that. I have read some other reviews about this company but I personally recommend them because of their great customer service. I have dealt with them for about 6 yrs now & will continue to do so.

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Ashwani D.
Ashwani D.NSW
 

Worst product and terrible customer service – I would give 0 star if there is an option. Worst product and pathetic customer service. Hose doesn’t retract, it kinks, water leaking from the unit and spray gun is broken. I have to contact ACCC to interfere because Hoselink is hopeless. Their warranty has many catch. They won’t replace the hose if it go faulty. They’ll ask you to send it to… Read more

your warehouse, they’ll repair it and send the same unit to you.

I bought two units of retractable hose and with in few months it started giving problems.

It doesn’t retract itself. Got kink many times and had to push it millions times to retract. Even after endless attemps, last 4 meters go in.

When you complain about it to hose link, they’ll just send you a pdf with instructions to do it yourself.

My hose is also leaking from inside. Everytime after use, I have to close the tap to avoid slip hazards. A plastic ring on Spray gun detracted.

I wrote many emails to hose link. They reply very late. I got a reply after 4 days. I got mental trauma after interacting with them. They’ll simply ignore your questions and reply with utter nonsense and irrelevant things. Clearly, they just copy paste the templates. Never bother to read your queries.

My hose retracting mechanism is not working, its leaking and spray gun is broken. Still till their last email, they wrote ‘this hose link is not faulty’. They don’t acknowledge that hose has any fault. It gives a lot of stress by interacting with them.

Eric
Eric
 

Hi-flow is not High flow – Sorry Hoselink but big hose with small fittings at each end is not High Flow. I purchased the 25m Hi-flow retractable, hoping for an improvement in water volume/flow over my 12mm hose. The fittings quality seems great so far. However with small internal 12mm hose fittings at each end of the 14mm hose there was no noticeable improvement in… Read more

volume(flow), of water. In my opinion the term Hi-Flow on this product is misleading. Don't waste your money, just get a 12mm or 18mm hose. I contacted customer service and they said you would only see improvement over 12mm if you had low water pressure. Then they just say sorry you are disappointed. I thought buying a larger diameter hose would deliver improved flow/volume of water but this is not the case with Hoselink Hi-Flow as they don't put larger diameter fittings on the larger diameter hose. They also seem to have no plans to improve this. Its a shame as I think it would be a very good/popular product.

Hoselink
Hoselink    

Hi Eric, Thank you for taking the time to leave a… Read more

Steve C.
Steve C.VIC
 

Is it just me? – We've had the Hi flow version for about 6 months and had every issue possible. Hose not retracting, leaking from every connection and a very low high flow. Every time I contact the company I'm just told to look at tutorials on Youtube rather than being given any real help or answers. I wish we'd just gone for a cheaper brand from Bunnings now. An over elaborate piece of equipment with very disappointing results. Show details

Hoselink
Hoselink    

Hi Steve, Thank you for taking the time to leave a… Read more

Carmelo
CarmeloVIC23 posts
  Verified

Good looks and quality – Seen this product on the internet and thinking of replacing one of the fittings of my existing retractable hoses that lately burst and spewing water for hours before it's been noticed. I order the fittings and arrived here in about one week. The fittings are of excellent quality. I wish their spray gun has 9 function like my holman and hope… Read more ·  1

they have it in the future as competitions due to innovations is heating up. I also ordered their Hi-Flow 25m Retractable Hose Reel to replace my Hills retractable which has a chemical smell leeching from the hose during hot weather and that's no good. It's a well made product that comes with good quality screws and instructions. The only thing I don't like on retractables and not a fan of it was the clicking noise. If they can find a way to have it silent, that will be a good selling point. My Pope 20m retractable was silent and don't know if it has something to do with the length of the hose on why it is silent. Anyway, Hoselink fittings is a winner and hope they continue to improve/innovate on different parts of their garden products and extend it to car care.

Nathan
Nathan
  Verified

Game changer – Bought this for my mother for Christmas she loves it 25 meters is good enough for her to water most of the trees and plants on the homestead. We have a low flow due to being a farm property you would not know that using this hose the pressure is unbelievable my brother in law uses it on his new dual cab Ute to get or the dirt and dust off when he… Read more ·  1

goes off road driving. The quality of the hose is great you can feel sturdiness will last for many years to come I am sure of it. I am glad I payed the extra money rather than buying a cheaper version from bunnings and you would be lucky to get 12 months out of it before it starts becoming faulty as i know from personal experience.

Gethro
Gethro36 posts
 

Great product – Fittings and reel are 10/10. Great product. The hose however kinks easily which is a shame but overall very happy. Maybe the hose could be of a better quality. The belt in the reel is thin rubber so time will tell how long it will last. Maybe the belt could be a heavier duty rubber?  Show details ·  1

Dave
Dave
  Verified

A well presented, quality product – My delivery arrived in just a few days, was well packaged, accompanied by specific correctly worded and illustrated instructions, and the unit appears to be quite solid and well made. It is not light weight or flimsy when compared to other more common retail brands and this product looks as if it'll go that extra mile. I'm impressed  Show details ·  1

Megan Easton
Megan Easton9 posts
 

Great Product – These are great such a product! We loved our first one so much that we brought as a second one! The one we brought originally, is more than a year old and looks like it hasn't aged a day and gets almost daily use. Love the High flow feature as we get lots of water when we need it!  Show details ·  1

Bruce
BruceNSW4 posts
  Verified

Amazing – This reel by far exceeds all my expectations in terms of quality and reliability. The ease to which the reel can stop in any position works perfectly and the 14mm extra flow is awesome. The connections fit firmly and no water leaks. I highly recommend this hose for anyone looking for a long term quality hose.  Show details ·  1

Carol Z
Carol ZQLD4 posts
 

Works awesome – Love our new hose. We are really happy with our new hose. It retracts easily. The hose head spreads well. Appears to be less pressure but I think due to spreading further. easy to install on wall and very sturdy.Pressure from hose is great. Delivery was very prompt. Would recommend this product  Show details

Anton
Anton
 

Great product ever – Hi I live on a farm and only have low pressure water, I bought 4 x 30m hoselink hose reels with their standard fittings, I have a 900 square meter greenhouse on the property and only using gravity feed water pressure in the garden to save cost on running a pressure pump when the solar generation are low. I have been using hose link fittings for… Read more ·  1

over 6 years now and Im always going back to get more, the product is at a good price and the quality is second to none. I would recommend this product any day, the delivery and the service is excellent.

Hose link thanks for always finding better ways to improve the product and developing new things to make a gardeners life easy.

Regards Anton

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Dave
DaveQLD2 posts
  Verified

Fantastic hose real but is hiflow really worth it? – I'm really happy with the real. It retracts amazing and the real and mounting bracket is really study. While the pieces all look plastic, they seem of high quality. The main issue I have is that I purchased the high flow, but I'm getting less water pressure than my old 30m hose from the same tap outlet. The individual tap fittings seem to have quiet small openings.  Show details ·  3

Kim
Kim
 

Excellent product – We bought 2 25mt high flow reel hoses, they were delivered quickly. Installation was quick and easy. Was so impressed when you first use the hoses. Pressure was awesome and they are as easy to use as the tv commercial says. So happy we purchased these hoses.. can't live without them..  Show details ·  1

Stoney
Stoney
 

Gardeners delight – The Hoselink hose reel is fantastic. I must say I was skeptical at first, well putting it to the test it did everything they said it would NO LEAKS, no more bursting, pulls out so smoothly and retracts smoothly. I now save a good 15 minutes as I no longer have to unwind or rewind my old hose back. I now have more time to do more in my Garden. Well done Hoselink  Show details ·  1

Anni
AnniWA2 posts
 

the best retractable hose reel – strong sturdy construction, the 14mm high flow option delivers a good strong stream of water. Add the flow control connector and you have a winner - it allows you to take the spray gun off at any time, I actually prefer how this hose delivers water without the spray gun  Show details ·  1

Chris K.
Chris K.
  Verified

Problem solved with the best hose system ever! – I found the product easy to install and set up. Everything I needed was included in the package. I got an additional bracket and tap connector so that I can move the whole unit to a different part of the garden. All my other hoses have gone to the bin. This is all we need. The connector system is easy to use. The hose delivers a good volume of… Read more ·  1

water, which means less time wasted watering, etc. Works perfectly with a simple lawn sprinkler. The hose retracts like a dream. Tidy, simple and effective. Also, after reading Hoselink's courteous responses to the little bit of negative feedback they've received I am confident that if anything goes wrong down the track I will receive excellent customer service.

Jenny
Jenny2 posts
  Verified

Excellent – I recently purchased the Hoselink SKU 3425. It is so easy to use and we are glad we bought it. Your customer service is excellent and the delivery was prompt. It was great to find out that everything we needed was included. I highly recommend this product. Many thanks to the Hoselink team.  Show details ·  1

Neil
Neil
 

Excellent Service and Product – The whole experience dealing with Hoselink was extremely professional and the product of very high quality and installation instructions very clear. They provide an excellent dialogue of order status. Would highly recommend dealing with them.. Product works faultlessly. Accessories also of very high standard. The dripless fittings really work! I setup for location in multiple sites around the house with the option of extra support brackets.  Show details

BobB
BobB3 posts
 

Hi-Flow 25 metre reel is highly recommended – Unlike the previous reviewer, Action, as a moderately long-term customer of Hoselink, I don’t view the occasional updates and offers from Hoselink as spam. I bought the Hoselink 30 metre reel but was dismayed to notice that it delivered a severe drop in water pressure; a 31 percent reduction in volume compared with my 30 metre Cyclone hose… Read more ·  1

fitted onto a manual wind reel fitted with Hoselink fittings throughout and giving very good water pressure; and I have very good mains pressure.

I contacted Hoselink to say that if I knew I would be getting a 31 percent reduction in volume I would have ordered their Hi-Flow reel. They offered to send me a reply-paid label to return the hose and I now have the Hi-Flow version. This delivers an 8 percent reduction in volume compared with my Cyclone hose fitted with Hoselink fittings but in practice the reduced volume is barely noticeable.

When I first used the Hi-Flow reel, water spurted from the hose end connector. I noticed that it was missing its O-ring. I assumed that a non-standard O-ring would be required for the 14mm connector but eventually I noticed that standard O-rings fitted to the 12mm connectors fitted the 14mm connector. I had some spares so all is good now.

Construction, operation and packaging of the hardware supplied appeared to be of a very high standard.

I have now fitted a second Hi-Flow reel. Good value on special at time of ordering both reels.

Great service overall from Hoselink and the Hi-Flow 25 metre reel is highly recommended.

Acton
Acton31 posts
 

Great product - but stop the spam – I have no doubts that Hoselink make the best hose fittings. I am a long-term and repeat customer. The twist-on connectors work well and save a lot of frustration. Two years ago I bought a Hoselink auto rewind reel for the front yard and a cheaper auto rewind reel from an online store for the back yard. Recently the retractor mechanism in the… Read more ·  3

cheaper brand failed and I replaced it with a Hoselink. Great product and I was happy to find that the new Hoselink reel fitted easily over the existing wall bracket of the other brand, saving a bit of installation hassle.

The only problem I see with the Hoselink or any other reel is when your dog chews through the hose. You can fix the hose with a joiner set, but then that prevents the hose fully retracting.

The reason I give Hoselink 4 instead of 5 stars is because of their persistent emails. The Hoselink Privacy Policy says:

"It promotes its products and services directly to consumers - for example by advertising via telemarketing, post, e-mail, brochures and catalogues which may involve unsolicited communications or communications to existing customers, and it operates an email newsletter database to send subscribers details of products and services that may be of interest." "We may share personal information inside the Hoselink Group, and may disclose personal information outside the Hoselink Group".

After purchasing 2 years ago I started receiving numerous annoying marketing emails. You can unsubscribe and that takes effect eventually but now when I purchase from Hoselink I provide a fake email address to avoid the spam. I suggest Hoselink inserts an opt-in tick-box option for marketing emails on the order page. That way if you want to receive spam you can choose to receive it.

Garden Hoses

Find out how Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425 compares to other Garden Hoses

Know better, choose better.

Compare all
Lynne H
Lynne H
 

Love watering my garden! – Hose link have made my life so much easier when it comes to watering.i have a large backyard/ garden and no more kinks and fighting with the hose and ending up being watered myself.i can also change the pressure at the nozzle when watering pot plants.one tug and it rolls back away neatly.  Show reply

Ziggy
Ziggy2 posts
 

Why didn't I buy one earlier – Very satisfied with this product .Easy stopping the hose and retracting. Plus the good part no more leaks and getting saturated. My wife who does most of the watering of our gardens is equally impressed with the Hi-Flow 25m Auto Rewind Hose Reel. She says why didn't we buy one sooner .I have to agree with her  Show reply

Carol L
Carol L2 posts
 

True Quality – The Hi-Flow Auto Rewind Hose Reel is true quality. All the fixtures and fittings are easy to use and well made. It is on my Mum's wall and she now does not have to struggle and battle with the old hose reel. Life is much happier now she has a Hoselink hose.  Show reply

fosss
fosss
 

Great Product – I have found the New Hi Flo 25m Hoselink hose reel just great...I notice that some folks are commenting that the hose does not rewind fully...I noticed that too, but realised that rewinding a Hose expanded by water pressure is not an option, because this leads to rewind problems..and some areas such as Rosemount have very high water pressure which… Read more ·  1

just pops any standard fittings with no trouble.

I have not had a single rewind problem after turning the Tap off at the wall and then releasing the pressure...since doing so the rewinds have all been perfect...also turning off at the wall (or before the reel) eliminates the risk of accidentally leaving the tap turned on...not good!...

Thanks for a great product

fosss

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