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Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425
Pros
Hi-flow is not High flow
Sorry Hoselink but big hose with small fittings at each end is not High Flow. I purchased the 25m Hi-flow retractable, hoping for an improvement in water volume/flow over my 12mm hose. The fittings quality seems great so far. However with small internal 12mm hose fittings at each end of the 14mm hose there was no noticeable improvement in volume(flow), of water. In my opinion the term Hi-Flow on this product is misleading. Don't waste your money, just get a 12mm or 18mm hose. I contacted customer service and they said you would only see improve...
Read morement over 12mm if you had low water pressure. Then they just say sorry you are disappointed. I thought buying a larger diameter hose would deliver improved flow/volume of water but this is not the case with Hoselink Hi-Flow as they don't put larger diameter fittings on the larger diameter hose. They also seem to have no plans to improve this. Its a shame as I think it would be a very good/popular product.Purchased in November 2020 at Hoselink for $239.
Is it just me?
We've had the Hi flow version for about 6 months and had every issue possible. Hose not retracting, leaking from every connection and a very low high flow. Every time I contact the company I'm just told to look at tutorials on Youtube rather than being given any real help or answers. I wish we'd just gone for a cheaper brand from Bunnings now. An over elaborate piece of equipment with very disappointing results.
Purchased in December 2019 for $240.
Hi Steve,
Thank you for taking the time to leave a review.
We are so sorry to hear that you have had so many issues with your new reel. ...
- 19 reviews
- 6 likes
- Verified
Good looks and quality
Seen this product on the internet and thinking of replacing one of the fittings of my existing retractable hoses that lately burst and spewing water for hours before it's been noticed. I order the fittings and arrived here in about one week. The fittings are of excellent quality. I wish their spray gun has 9 function like my holman and hope they have it in the future as competitions due to innovations is heating up. I also ordered their Hi-Flow 25m Retractable Hose Reel to replace my Hills retractable which has a chemical smell leeching from...
Read more the hose during hot weather and that's no good. It's a well made product that comes with good quality screws and instructions. The only thing I don't like on retractables and not a fan of it was the clicking noise. If they can find a way to have it silent, that will be a good selling point. My Pope 20m retractable was silent and don't know if it has something to do with the length of the hose on why it is silent. Anyway, Hoselink fittings is a winner and hope they continue to improve/innovate on different parts of their garden products and extend it to car care.Purchased in December 2019 at Hoselink for $239.
Hi Carmelo,
Thank you for taking the time to write a review, it is much appreciated.
We are so glad to hear you're loving your new Hoselink products. We do also have a car care range from car wash to ...
- Verified
Game changer
Bought this for my mother for Christmas she loves it 25 meters is good enough for her to water most of the trees and plants on the homestead. We have a low flow due to being a farm property you would not know that using this hose the pressure is unbelievable my brother in law uses it on his new dual cab Ute to get or the dirt and dust off when he goes off road driving. The quality of the hose is great you can feel sturdiness will last for many years to come I am sure of it. I am glad I payed the extra money rather than buying a cheaper version from bunnings and you would be lucky to get 12 months out of it before it starts becoming faulty as i know from personal experience.
Hi Nathan, Thank you for your review. So amazing to hear that your mother loves her Hoselink products. Always a great gift idea. We really appreciate your positive feedback. Kindest of Regards, The Hoselink Team
Find out how Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425 compares to other Garden Hoses
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- 3 reviews
- 4 likes
Great product
Fittings and reel are 10/10. Great product.
The hose however kinks easily which is a shame but overall very happy.
Maybe the hose could be of a better quality.
The belt in the reel is thin rubber so time will tell how long it will last.
Maybe the belt could be a heavier duty rubber?
Hi there, thank you for taking the time to leave a review. It's great to hear that you would rate your Hoselink products to high. We don't usually have a problem with the hose in the reel kinking. If ...
Read moreyou contact our customer service team via email or phone, hoselink@hoselink.com.au or 1300 900 617. We are always happy to help with any issue. Kindest of Regards, The Hoselink Team- Verified
A well presented, quality product
My delivery arrived in just a few days, was well packaged, accompanied by specific correctly worded and illustrated instructions, and the unit appears to be quite solid and well made. It is not light weight or flimsy when compared to other more common retail brands and this product looks as if it'll go that extra mile. I'm impressed
Hi Dave, we're really pleased you are happy with the quality of your purchase and you feel this is superior to others on the market. Hope to see you return to shop with us again in the future. Kind Regards, The Hoselink Team
- 6 reviews
- 5 likes
Great Product
These are great such a product! We loved our first one so much that we brought as a second one! The one we brought originally, is more than a year old and looks like it hasn't aged a day and gets almost daily use. Love the High flow feature as we get lots of water when we need it!
Hi Megan,
Thanks for taking the time to give a review (and such a brilliant one) on your Hoselink Product. We are so glad that you are enjoying using our Reel and the Hi-Flow feature. ...
Read more Kind regards, The Hoselink Team.Related Articles
- 3 reviews
- 1 like
- Verified
Amazing
This reel by far exceeds all my expectations in terms of quality and reliability. The ease to which the reel can stop in any position works perfectly and the 14mm extra flow is awesome. The connections fit firmly and no water leaks. I highly recommend this hose for anyone looking for a long term quality hose.
Hello Bruce,
Thank you for taking the time to leave such a wonderful review and for the recommendation! It really is appreciated. Glad you're enjoying your new reel! Kind regards,
The Hoselink Team
Works awesome
Love our new hose. We are really happy with our new hose. It retracts easily. The hose head spreads well. Appears to be less pressure but I think due to spreading further. easy to install on wall and very sturdy.Pressure from hose is great. Delivery was very prompt. Would recommend this product
Find out how Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425 compares to other Garden Hoses
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Great product ever
Hi I live on a farm and only have low pressure water, I bought 4 x 30m hoselink hose reels with their standard fittings, I have a 900 square meter greenhouse on the property and only using gravity feed water pressure in the garden to save cost on running a pressure pump when the solar generation are low.
I have been using hose link fittings for over 6 years now and Im always going back to get more, the product is at a good price and the quality is second to none. I would recommend this product any day, the delivery and the service is excellent.
Hose link thanks for always finding better ways to improve the product and developing new things to make a gardeners life easy.
Regards Anton
Hi Anton, thanks for taking the time to leave us your comments and it's fantastic to hear you are so pleased with the products and service you have received from Hoselink as this is something we work ...
Read morehard to achieve. We really appreciate your continued support and look forward to seeing you return to shop with us again in the near future! Kind Regards, The Hoselink Team- Verified
Fantastic hose real but is hiflow really worth it?
I'm really happy with the real. It retracts amazing and the real and mounting bracket is really study. While the pieces all look plastic, they seem of high quality.
The main issue I have is that I purchased the high flow, but I'm getting less water pressure than my old 30m hose from the same tap outlet. The individual tap fittings seem to have quiet small openings.
Hi Dave, thank you for taking the time to leave us a review. We are happy to hear about your great experience with the hose reel function.
In regards to the pressure, are you comparing the hose re...
Read moreel to a normal standard hose? If so the decrease in water pressure is partly due to the length of hose in the hose reel and the internal workings of the hose reel. There are a number of water direction changes within the hose reel and each direction change impacts the water flow. This effects all Retractable Hose Reels on the market, but we believe our hose reels do have the best water flow compared to all other hose reels we have tested.Thank you. Im comparing this product to my existing older 30m hose I got from bunnings. Even when i have the hoselink full rolled out the pressure isnt as good. I noticed the components that are used ...
Read moreon this high flow e.g connectors have smaller opening the the hose. Are these the same components used on the standard highflow? If highflow has the best pressure, the standard one must have quite bad flow in comparison.It all depends on the output pressure from your tap. We have tested both units in our warehouse based in Sydney and the hi-flow has a 25% better water flow than our standard hose reels.
Thanks, The Hoselink Team
Excellent product
We bought 2 25mt high flow reel hoses, they were delivered quickly. Installation was quick and easy. Was so impressed when you first use the hoses. Pressure was awesome and they are as easy to use as the tv commercial says. So happy we purchased these hoses.. can't live without them..
Sounds like you have now converted your entire garden over to the Hoselink system Kim! We have been through extreme testing processes to ensure all our products live up to expectations and work as we ...
Read moreadvertise. Thank you for leaving us a review. Kind Regards, The Hoselink TeamFind out how Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425 compares to other Garden Hoses
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Gardeners delight
The Hoselink hose reel is fantastic. I must say I was skeptical at first, well putting it to the test it did everything they said it would NO LEAKS, no more bursting, pulls out so smoothly and retracts smoothly. I now save a good 15 minutes as I no longer have to unwind or rewind my old hose back. I now have more time to do more in my Garden. Well done Hoselink
It's great to hear the hose reel has exceeded all your expectations. We have put a lot of work into our products to ensure they all work as we advertise! Thank you for taking the time to leave us a re...
Read moreview and enjoy all that extra spare time you have now! Kind Regards, The Hoselink Teamthe best retractable hose reel
strong sturdy construction, the 14mm high flow option delivers a good strong stream of water. Add the flow control connector and you have a winner - it allows you to take the spray gun off at any time, I actually prefer how this hose delivers water without the spray gun
Thank you for taking the time to leave us a review Anni, it's great to hear you are happy with the water flow in the hi-flow model. The flow control makes it so easy to change between accessories with...
Read moreout having to run back to the tap! Thanks again, have a wonderful weekend! Kind Regards, The Hoselink Team- Verified
Problem solved with the best hose system ever!
I found the product easy to install and set up. Everything I needed was included in the package. I got an additional bracket and tap connector so that I can move the whole unit to a different part of the garden. All my other hoses have gone to the bin. This is all we need. The connector system is easy to use. The hose delivers a good volume of water, which means less time wasted watering, etc. Works perfectly with a simple lawn sprinkler. The hose retracts like a dream. Tidy, simple and effective. Also, after reading Hoselink's courteous responses to the little bit of negative feedback they've received I am confident that if anything goes wrong down the track I will receive excellent customer service.
Having the additional bracket means you can use your hose reel at different tap outlets. You simply lift the hose reel off one bracket and move it to the next. Always best to ensure you have a tap con...
Read morenector for each bracket as this makes it so much easier too! Sounds like you are living the gardeners dream now Chris! We have spent a lot of time going through extremely thorough testing processes to ensure we have a product that works as we advertise. We have complete confidence and are happy to stand behind what we sell 100%, therefore if you do have any problems down the line please feel free to contact our customer care team. Thank you for your review. Kind Regards, The Hoselink TeamQuestions & Answers
What is the measurements for the wall bracket? I have the existing drilled holes (8.5cm x 6.5cm x 13cm). Trying to get one without drilling another set of holes on the wall.
Hi Kelly,
Thank you for your question. Our bracket dimensions are H20cm x W10.5cm x D16cm.
Kind regards, The Hoselink Team
I’ll have a look tomorrow and get back to you
How mutch for the 25 metres
Hi there, our standard 25m reel is $219 and our 25m Hi-Flow reel is $239. Kind Regards, The Hoselink Team
I have very low water pressure here and looking out other rectractable hose reel they all come with 12 mm hose that is not he inside flow measurement.....How big is your hose..
Hi there, we sell both 12mm and 14mm hoses in our retractable hose reel. We have create the 25m Hi-Flow hose for people who have low water pressure. The Hi-Flow hose reel comes with a 14mm hose, howev...
Read moreer it only comes in 25m length. https://www.hoselink.com.au/products/hi-flow-25m-auto-rewind-hose-reel Kind Regards, The Hoselink TeamGet an answer from our members and Hoselink representatives
Details
Features:
- The Hoselink Hi-Flow 25m Auto Rewind Hose Reel 3425 is a retractable hose reel that uses a 14mm internal hose diameter (as opposed to the standard 12mm), allowing for higher water flow and pressure.
- It’s a wall-mounted storage unit with a spring-loaded hose.
- The hose reel has a locking mechanism that can secure the hose at any point, getting rid of excess hose so that you can water your garden without kinks and tangles making it more difficult.
- An automatic rewind system and a self-layering mechanism work together to neatly coil the hose back into the storage unit as you walk it back in.
- This product comes with a durable wall bracket and installation hardware, so you can easily set it up yourself.
Points of praise:
- Most reviewers found that the hose reel pulled out and retracted smoothly, making it easy to get started and finish up the gardening or car washing.
- They also appreciated the high water pressure from the hose, and some said that this cut down their watering time significantly.
- Reviewers also liked the sturdy, high quality build of the hose reel - they particularly liked the durable fittings and mounting bracket.
Category | Garden Hoses |
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Manual | Download manual |
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Hi Eric,
Read moreAs you have discussed with our customer service team the Hi-Flow sees the biggest improvement over the 12mm when runner on lower pressure. Where the larger hose allows grater water flow through the reel, increasing the pressure through the end of the hose. If running on decent mains pressure though you may not see a noticeable difference. A large bore 18mm will deliver a greater flow of water over 14mm hose in the reel. I am sorry our customer service team could not be of more help. We pride ourselves on our service would like to help if possible. If you contact out Customer Service Team we would be happy to look into an exchange of the Hi-Flow to another Reel. Thank you again - The Hoselink TeamThank you for taking the time to leave a review.
I am sorry to hear that you have found the Hi-Flow reel disappointing. ...