Hoselink Retractable Hose Reel

Just the worst customer service. I asked a simple support question and seven days later I am still awaiting a response. I have sent follow reminders, engaged with the chatbot and emailed direct but Hoselink is clearly not interested in engaging with customers or providing any support. Steer clear of this product.

Purchased X 2 Evolve hose reels in 2024.on basis of being Australian made and decent warranty. After about 2 years of flawless use one sprung a leak somewhere in the guts of the reel.. Phoned Hoselink and they organised a replacement unit which turned up 2 days later. No hassle, no fuss. While it's a bit sad the unit failed I can't fault… Read more

Hoselink's customer care. The measure of a good company is how they perform when things don't go right. Hoselink passed with flying colours. Thanks Hoselink.

Poor quality. The retraction component broke, the hose would not retract into the housing. We took the hose out hoping to just use the hose, however as it wasn't UV stabilised it fell to bits quickly. Show details

NOT the Best on the Market – UPDATE No: 3 Using the Hoselink for just over 2 years now and the mechanism that feeds on the hose has broken down again. This was fixed once and broke again not long after being fixed the first time. In addition to that the hassle of boxing the product and sending it back to Hoselink for repairs, then having to wait to get it fixed then returned,… Read more

just isn't worth it!!

As per my initial review, Hoselink is NO BETTER than any other brand or product on the market, JUST MORE EXPENSIVE!!

Sorry Hoselink, I gave it a chance, and your product is NOT superior to all other products. In fact it is probably just the same. Customer service is still very good but the product is just like every other hose reel on the market!!

I DO NOT recommend Hoselink. You can buy any other branded product that will do the same job, and for much, much less!! _______________________________________________________________________________________________________________ UPDATED - after my concern with Hoselink (detailed below) I received the best customer service in having my hose reel and trigger rectified and replaced.

Hoselink service is (surprisingly) very fast and effective. At no stage did I receive any grief for my issues. They simply accepted them and had them rectified very quickly. I now HIGHLY recommend Hoselink for your hosing needs. ------------------------------------------------------------------------------------------------------------------- My kids bought me a HoseLink hose reel for my 60th birthday thinking they were buying a superior product to others on the market BUT, this is not the case!!

The so called NO LEAK is a farce. The trigger connector is always leaking, and the guide that moves the hose from side to side isn't moving at all, making the retraction a pain in the neck!!

Hose Link advertise their products as better than others on the market however this is simply NOT the case. I know I didn't pay for this product directly but if I knew how poor this was, I would have advised my kids to save over $150 and buy another product, as HoseLink is NOT as good as they make out to be.

I definitely DO NOT recommend HoseLink hose reels!!

Great product, excellent service – Ordered another hose reel to match the one out the back purchased 4 years ago and going strong. The new 30m reel arrived promptly during Christmas holidays but after a quick install I found that the internal elbow had broken and water gushed out. Called the service line and a new one was sent out immediatelty, arriving a couple of days later.… Read more

Couldn't ask for better service. The product itself is excellent, particularly the retracting reel which hasn't missed a beat in 4 years - putting it head and shoulders above other brands we have tried (like those from Bunnings). The hose is excellent quality and hasn't deteriorated in that time - still thick-walled, stiff and smooth. The connectors and water gun that came with the new reel are also excellent. We converted our old reel to traditional fittings after sme interest from the dog and wanting the ability to fit kids' water toys etc, but the new fittings will definitely stay as is for the front reel. Strongly recommend.

Thought it was overpriced- was i wrong – I bought two reels - 30m and 20m. I thought they were expensive considering what i pay at Bunnings. WRONG! The instructions are in plain english, there are loads of tutorials online, but you don't need them, both reels went up so easily and are rock solid. The build quality is spectacular. My wife was so impressed that i went out and immediately… Read more

ordered the spray bottle, large oscillating sprinkler and the 9 way sprinkler. These items arrived in 48 hours and again for the money i spent i thought - this is a bit expnsive ($150 total). Again WRONG! really well made heavy duty plastic, Sprayed metal (rust resistant) and brass fittings. Touching them you just know they are going to last.

I did have a problem with the spray bottle but one call to Hoselink Australia, 5 minutes of trouble shooting and i get told - "nope we are over thinking the problem - everything works straight out of the box pretty much. I will order you a new one". It was helpful, simple and done.

I wish all my internet purchases had this level of quality and this level of customer service.

I bought this to replace an old cheapo one that wouldn't retract at all well and kinked all the time. It's very easy to fit using the supplied bolts and wall plugs. It retracts very well. One little niggle I have is that I wish it pulled out easier but I suppose the quality of the retract might mean stronger force to pull it out? It's not… Read more

terrible by any means and probably a me problem... I had read about the hose connections and was wary. I shouldn't have been, they're a great design! Also I've not had one kink yet, great!

Happy buyer.

It's incredibly easy to use, and the retractable feature makes storing the hose effortless. The build quality feels solid, and it saves so much time and hassle compared to traditional hoses.

These retractable hoses look nice and modern attached to our walls , it almost matches the texture finish paint. Great quality. Having a long hose makes watering so easy. Show details

Was great for a while but after less than 4 years the reel stopped reeling in. Only solution I was offered was a small discount on a new one. Expected better quality and lifetime from such an expensive product.

I have found that they are good for a number of years but then start failing. The retractor mechanism has failed. It doesn’t retract properly but now is faulty despite following trouble shooting guides. Similar story with their hose guns. The metal ones worked for a while and then fail from corrosion. Show details

Though it was great in the beginning, the seals leaked (we did get a replacement sent once), the trigger sprayer broke and then the retraction mechanism stopped working (broken spring). It had passed the 2 year warranty by the time the retractor broke so not covered. Sadly they are not as reliable as the reviews would have you believe. I was only… Read more

able to write a review on their site after I had purchased but of course, now that it has broken and is past a certain amount of time, I am no longer able to provide feedback. We threw it out eventually since it was falling apart. Recently thought I might as well bother to contact them and see if they are able to offer anything but just got the standard spiel from the chatbot. Really disappointing.

This hose reel is very good quality from the reel itself to the fittings.I've had so many in the past where the brake is unreliable but this one stops every time.Yes it is more expensive but it came with a free pack of accessories so that leveled the price out and you only get what you pay for.Its good to know quality stuff is still out the and I believe this is Aussie made! Show details

Yes, I had the same problem with all the spray guns, even after following the dismantling and servicing instructions. To be fair, when it happened to the first couple, Hoselink did send replacements. However I had the same problem with those ones as well, so after all that I didn't bother and purchased new ones from the local hardware store.

Purchased a retractable line reel and fittings, 2 metal guns and various fittings to convert another hose about 5 years ago. All good for about 2 years then the leaks started in all the fittings, attachments and the 2 metal spray guns. I have spent a fortune in spare parts/repair kits with expensive postage. No more, after just getting soaked… Read more

again watering the garden the lot is going into the garbage.

I have tried to log in to your site with my email I used to purchase to check on what I've ordered and spent but system does not recognize my past account. Good way to shut out old complaining customers?

I should mention the hose reel itself is good, it's ALL the fittings that are the problem.

Wish I had purchased Gardena in the first place. Don't be fooled by all the positive reviews, they are from buyers who have yet to encounter leaks.

Oh and if you think you can repair with parts from Bunnings, no way because Hoselink fittings are cleverly not adaptable.

Not as good as they claim – After two years of owning the Hoselink 25mtr , it works ok but its very frustrating due to the amount of kinks i experience. The hose is to stiff and kinks appear when ever i extent it 15-20mtrs . Also the spring loading on it is very tight and difficult to pull out . Not worth the money in my experience over two years.

Excellent product and customer service – Excellent build quality. Also have to note the top-tier service from the company. I contacted them when the reel stopped retracting (well outside of warranty) and they resolved the issue for me fully and promptly. Would not buy hoses anywhere else now. Show details

Best watering hoses for your garden – After buying a 20 metre and a 30 metre retractable hoses, I won’t ever buy another brand. Easy to use, hand piece great to operate, no trigger to hold, great connections. I have advised family and friends to purchase, costs are higher than most other brands, however worth every cent. As they say you only get what you pay for. I highly recommend Hoselink gardening equipment. Show details

Hoselink hose reeler – Only had the 30m reeler a few weeks, what I've found so far, works well, very strong recoil and layers on the reel very good, only issue is for something costing this amount of money they could have used a better quality non kink hose. The recoil is quick, you need to slow it down by hand when wind back in, which creates a bit of friction on the… Read more

hand. I wet the hose as it's winding back in. Fitting are all hoselink type which are good, until you brake a O ring, but they do give you a couple of spare O rings. Only gripe is the hose not being kink free, and the spring is strong, so some people might fine it hard to pull out and retrack slowly. If it was a non kink hose I would have given 5 stars

Great customer service – Our new Hoselink retractable hose reel stopped retracting the hose properly after about two months of use. We rang Hoselink, expecting a battle but were pleasantly surprised when they said they would immediately send out a whole new unit and would we mind sending the old one back using the prepaid voucher. The new hose reel arrived three days… Read more ·  1

later! The replacement reel continues to work perfectly months later and Ed have now purchased an additional unit

bad customer service – I have had 20 years experience in injection molding and am aware all dies ware out after so many moldings and should be replaced , the male and female fittings or joiners do not fit properly because the dies are warn out even with new O ring seals it will still leak, also the plastics used are too cheap and ware out prematurely. if you argue this point with them you will get nowhere also the hose will not retract without tangling every time. Show details

Good quality Aussie made product – Tis is the 3rd Hoselink reel I've purchased and all except one are still in good order. The other spent 10 years in the sun & still worked ok but was not long enough. I like it because it's an Australian company, delivery was quick and free and installation was easy. Show details ·  1