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Hoselink Retractable Hose Reel
- 3300 Series, 3400 Series, 3200 Series, 3000 Series · See All
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I cannot state highly enough the way this company is with customer service . Any issue is fixed instantly .
Purchased in .
- Incentivised Review No
- 2 reviews
The best hose reel you can buy & customer service team to deal with any issues.
I have purchased many products from Hoselink over the years and multiple reels (gift for parents, I have 1 already), I ended up purchasing another 1 for myself, unfortunately it arrived broken, probably in transit (where I sent some photos and video to them), 1 phone call later and Hoselink have sent me a new reel. Hoselink are the best to with, ill never buy fittings and reels that are not Hoselink.
Purchased in .
- Incentivised Review No
- 3 reviews
Despite all the advertising about 'no leaks' my water gun leaks (badly) after less than a year. I do like the roll out and roll in functions. Very convenient, just hate the leak.
Purchased in .
- Incentivised Review No
Don't buy this product total waste of money it bends twists and when it bends you have to walk back and untwist it. A normal hose works better get another brand but do not buy hoselink
Purchased in .
- Incentivised Review No
Find out how Hoselink Retractable Hose Reel compares to other Garden Hoses
Know better, choose better.
- 7 reviews
- 2 likes
I purchased 2 Hoselink retractable hose units 12 months ago. Everything works just fine with the exception that both fittings where the nozzle attaches to the hose leak constantly. The result of this is that your shoes and cloths get soaked whilst you're watering. They exchanged one without charge and it was okay for a month or so but has now started to leak again. I firmly believe the design of the fitting is flawed. I left a review about 2 weeks ago and was told Hoselink would contact me within 48hrs. Nope!
Purchased in .
- Incentivised Review No
Recently had to again replace an item from Hoselink. We have too much invested already to change brands. Multiple hand helds failing. Lawn sprinkler needs tapping continually so it will function as marketed. And now had to replace the hose reel for leaking badly. I don’t recommend when the conversation comes up. Just tired of poor quality gear being hyped up only to disappoint.
Purchased in .
- Incentivised Review No
- 3 reviews
- 5 likes
I purchased a retractable hose link hosereel installed it and it wouldn’t retract properly. Customer services were helpful and sent a replacement but the exact same thing has happened. You pull it out 1 metre and it stops retracting after about a metre retraction with a big thud. You have to pull the hose out the entire way for the retraction to work. In addition the spray gun leaks from the ring. I’ve had about 3-4 uses from each hose. Poor quality reel.
- Incentivised Review No
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- 2 reviews
It is a very well made reel, sturdy and robust, but using it is a nightmare. The retraction mechanism is far too tight and cannot be adjusted without some huge "hack". It seems so stupid that such an expensive unit would not have an easy way to adjust tension. It takes considerable effort to pull out, whereby if I were in my 70's+ I would not be able to do this. It becomes even more apparent how rubbish this is when you only want to extend the hose say a couple of meters how much effort is required for such a small distance.
Conversely, the r...
Read moreetraction happens far too quickly, I need to be very careful about walking back with the end of the hose in my hand as the gun would get minced over my driveway. Finally the pressure is pretty lousy. I have a bog average Pope plastic hose reel in the back yard which has more than adequate pressure to do things like hose away dirt. I had planned to buy a second for my backyard but an very pleased I refrained.- Incentivised Review No
We brought 3 complete retractable hose reels about 2.5 years ago. All 3 spray nozzles do not work, and 1 hose reel does not retract at all. I am not contacting Hoselink as my products are all out of warranty, but it is a shame being an Australian Company that things just do not last. I now have a very ugly hose reel with a hose wrapped around it. I was hoping to get a product that had some longevity, rather than become more plastic rubbish for the environment to deal with.
Purchased in at Hoselink for $607.
- Incentivised Review No
Find out how Hoselink Retractable Hose Reel compares to other Garden Hoses
Know better, choose better.
- 9 reviews
- 3 likes
Ordered October 2021, hose detached from copper connector. Replacement received January. Same problem. Two hoses needing replacement in less than 6 months. Not sure if I want another replacement hose. Very disappointing.
Purchased in for $60.
- Incentivised Review No
- 9 reviews
- 9 likes
- Retractable Hose Reel 3330 (30m)
- Verified
Great product, I just wish it didn't take this long to deliver!
Hoselink is NOT a reliable product. The first unit arrived damaged out of the box and was unusable. Hoselink support was good and replaced it with a new one promptly. However, the second unit did not fully retract and has a good 5 meters of hose hanging out! I tried everything to get it to work, but it will never fully retract. Contacted Hoselink again and they agreed to replace it, if I box it and send this one back. I purchased the original hoselink back in December 2021, and its now 28th February 2022 and I still don't have a working product...
Read more! Don't waste time on Hoselink and buy a product from a local store which you can actually get replaced immediately, instead of waiting weeks for Australia Post to deliver! Definitely NOT worth the $250 spend! UPDATE: Hoselink support was very cooperative and promptly replaced the hose reel again. So I finally have a working one and I couldn't be happier! The only thing that was annoying was having to wait for Australia Post to deliver, but I cant really blame Hoselink for that.Purchased in for $250.
- Incentivised Review No
Hi Salman,
Thanks for your review and we're really sorry for the poor experience you have had shopping with us on this occasion....
Read more It's extremely uncommon for our hose reels to have retraction issues so for you to have two brand new units not perform the way we would expect is of course concerning. This is something which has been passed onto the products team who are looking into this to prevent this from happening again. This second unit should have been replaced immediately with no questions asked and of course you can use the replacement box to return the faulty one once in receipt of the new one. Once again, apologies this had to be suggested by you as this is usually what we would have done, in the unlikely case that we have to. I can see from the below tracking link that your replacement should be with you very soon. https://auspost.com.au/mypost/track/#/details/N6C6010021 Once again, so sorry for this below average experience and please be assured that this has been used as a training experience internally to ensure this sort of this does not happen again. Please do reach out if you require any further assistance. Kind Regards, The Hoselink TeamThank you Hoselink for the very prompt support! Definitely shows your commitment to customer service and product quality!
The reel itself is great, i purchased the high flow unit and after approximately 6 months of use i cant really fault it. My only issue is with the hose-end piece that comes fitted with a bail-arm to shut off flow, there are a few design/manufacturing issues that should be addressed. Firstly the ball of the ball-valve within doesn't open up all the way when you operate the lever, which restricts the flow of water. After specifically purchasing the high flow unit its annoying that i have to stick a screwdriver in there to centre the ball within t...
Read morehe valve to get maximum flow. Secondly, the arm which operates the ball valve is located on the underside so if you are trying to water your lawn for example, every time you try to drag your sprinkler to the next position it drags on the ground, effectively shutting off the flow. After taking the bail arm off to see if i could move it to the other side, the housing that holds the screw failed not long after (probably my fault as i took it apart a few times) so i have since purchased the regular hose end connectors without the valve.- Incentivised Review No
Hi Shaun,
Thank you for taking the time to leave us a review, we really appreciate your feedback. We are sorry to hear you have been experiencing issues with the hose connector with flow control fitting. ...
Read more The ball valve should open up completely when the lever is opened therefore, this is disappointing to hear. We have passed your comments onto our product team for review and testing, where they will be checking the current stock in our warehouse being the individual fittings and those included with our hose reels. Also, they are going to be following this up with our manufacturers to ensure they are being made as expected. Regarding the flow lever on the fitting, you have a really great point here! This all comes down to the way they are fitted when the hose reels are assembled therefore, we will definitely be mentioning this and seeing if we can adjust the process to ensure the flow lever is always placed in the upward position! If you would like to send through your contact details privately, we can definitely look into getting a checked hose connector with flow control sent out to you. Alternatively, you can email us on hello@hoselink.com.au with the original purchase details and we can get this resolved for you. Thank you and we hope to hear from you soon. Kind regards, The Hoselink TeamFind out how Hoselink Retractable Hose Reel compares to other Garden Hoses
Know better, choose better.
- 12 reviews
- 16 likes
Have 2 retractable reels with the supplied spray guns,both reels jam the hose in the casing and have tried resetting both units per instructions and still don’t work almost like there’s not enough clearance at the top, also both spray guns both leak at the trigger
Purchased in .
- Incentivised Review No
Hi Troy,
Thanks for your comments and sorry to hear this. ...
Read more It sounds like the hose is bunching on one spot rather than feeding the hose evenly onto the unit. If this is the case it should be something which is fixable. The spray guns may just need some replacement washers depending on where the leaks are occurring and we can of course supply those at no cost. If you could contact our team on 1300 900 617 when you have access to the units we can go through some checks. Kind Regards, The Hoselink Team- 21 reviews
- 9 likes
Excellent design and quality on both the retracting unit and hose.
Unfortunately even at this price point, you don't get a single adapter to traditional hose fittings so I can not use it with my high pressure washer for example.
The plastic cover on the retractable hose reel has a slit in the middle which collects dust and gets dirty very fast.
Again at this price point, the rain cover should be included for protecting the unit In weather
Nice option on the pole to add a lock.
Unfortunately as with the cheap guns, you still get a drip from the gun while using it.
Purchased the oscillating sprinkler with it and that is hands down amazing - best sprinkler I have ever used with ever option well worth the $70.
Purchased in at Hoselink for $250.
- Incentivised Review No
Good Morning,
Thanks for your review!...
Read moreAs click on style hose connections are known to leak and burst, we want to avoid using these where possible. Due to the Hoselink system not requiring this it's not included in the hose reel packages. However, we do have it as an option to purchase separately if required. We're thrilled to hear you love your Oscillating Sprinkler and hope to see you return to shop with us again in the future. Kind Regards, The Hoselink TeamI’ve had my hoselink for only 2 months now and I can’t extend it to full length anymore (with minimal usage). I chose Hoselink because it was not meant to kink and should retract in a way that’s not going to kink the hose. I’m left with a 3m hose that’s unusable.
Troubleshooting options on the website does not offer any help in regards to problems with extending the hose when it’s stuck. It only suggest pulling hard and obviously that won’t work in this case (see photo attached).
Please see the photo attached for evidence of how badly it is stuck.
Please suggest a fix that doesn’t require me putting the effort to open the whole casing.
Purchased in for $220.
- Incentivised Review No
Hi Nam,
Thanks for your review and so sorry you are having this issue....
Read more Generally the hose would only cross over and get jammed if the hose has been left to retract too quickly. Do you know if this could have happened? Putting one hand on the unit for support and giving some really hard tugs should pull it past the tangle. If you have tried this and it hasn't then please do call our customer service team on 1300 900 617 and we can go over some alternative solutions to getting this resolved. Kind Regards, The Hoselink TeamQuestions & Answers
My 30m hose link isn’t locking when it retracts. How do I fix this? I seem to remember a video showing a stuck pin that needs freeing up by dropping the unit on its side (on a soft surface).
Not sure how this product gets a 5 star rating with so many poor recent reviews
Get an answer from our members and Hoselink representatives
Details ·
Features:
- Hoselink Retractable Hose Reels come in a variety of lengths, ranging from 15 to 30m, making them suitable for yards of all sizes.
- They’re wall-mounted storage units that house a high quality spring-loaded hose, which can be secured at any length so that you don’t get the kinks and tangles that come with excess hose.
- The hose reels have an automatic rewind system that neatly coils the hose back into the unit, so you don’t have to spend time carefully feeding it through and arranging it.
- The ability to swivel 180° lets these hose reels follow the direction you go in as you water your garden.
- To allow for easy installation, they come with a hardware kit, as well as a step-by-step instruction manual and installation video, so you can set it up without a fuss.
Points of praise:
- Most reviewers found that the hose reel had a high quality build, saying that it has lasted them years. They noted that the fittings were very secure and leak-proof.
- They also found that the unit was easy to install.
- According to reviewers, the rewind function is super smooth, and lets them easily retract the hose into the storage unit.
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Hi Sharon, thank you for getting in touch and leaving us a review. We are extremely sorry to hear the same problem has occurred again, we can assure you this is not a common issue. If the hose has com...
Read moree out of the brass coupling, it does sound like it just needs to be re-fitted on a freshly cut piece of hose. To re-fit the connector, please follow these steps: