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Hoselink Retractable Hose Reel

Hoselink Retractable Hose Reel

4.8 from 1,997 reviews · View Statistics
See the Best Garden Hoses in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Hoselink

Pros

Durable hose and fittings
Simple to install
Easy to retract into storage unit

Reviews

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Reviewer Photos & Videos

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nicolesutton-1
nicolesutton-1Metropolitan Adelaide, SA

Amazing customer service

published

I cannot state highly enough the way this company is with customer service . Any issue is fixed instantly .

Purchased in .

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robbyjw09
robbyjw09
  • 2 reviews

The best hose reel you can buy & customer service team to deal with any issues.

published

I have purchased many products from Hoselink over the years and multiple reels (gift for parents, I have 1 already), I ended up purchasing another 1 for myself, unfortunately it arrived broken, probably in transit (where I sent some photos and video to them), 1 phone call later and Hoselink have sent me a new reel. Hoselink are the best to with, ill never buy fittings and reels that are not Hoselink.

Purchased in .

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Dirty Dishes
Dirty DishesGold Coast
  • 3 reviews

Leaking

published

Despite all the advertising about 'no leaks' my water gun leaks (badly) after less than a year. I do like the roll out and roll in functions. Very convenient, just hate the leak.

Purchased in .

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roslyn
roslynSouth East Queensland, QLD

Don't buy this product it is terrible total waste of money

published

Don't buy this product total waste of money it bends twists and when it bends you have to walk back and untwist it. A normal hose works better get another brand but do not buy hoselink

Purchased in .

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Tands
TandsSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

Serious design Flaw

published

I purchased 2 Hoselink retractable hose units 12 months ago. Everything works just fine with the exception that both fittings where the nozzle attaches to the hose leak constantly. The result of this is that your shoes and cloths get soaked whilst you're watering. They exchanged one without charge and it was okay for a month or so but has now started to leak again. I firmly believe the design of the fitting is flawed. I left a review about 2 weeks ago and was told Hoselink would contact me within 48hrs. Nope!

Purchased in .

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Luke
LukeHobart, TAS

Don’t rate them.

published

Recently had to again replace an item from Hoselink. We have too much invested already to change brands. Multiple hand helds failing. Lawn sprinkler needs tapping continually so it will function as marketed. And now had to replace the hose reel for leaking badly. I don’t recommend when the conversation comes up. Just tired of poor quality gear being hyped up only to disappoint.

Purchased in .

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Phil
Phil
  • 3 reviews
  • 5 likes

Retractable hosereel - poor quality

published

I purchased a retractable hose link hosereel installed it and it wouldn’t retract properly. Customer services were helpful and sent a replacement but the exact same thing has happened. You pull it out 1 metre and it stops retracting after about a metre retraction with a big thud. You have to pull the hose out the entire way for the retraction to work. In addition the spray gun leaks from the ring. I’ve had about 3-4 uses from each hose. Poor quality reel.

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Dave
DaveSouth East Queensland, QLD
  • 2 reviews

If I could go back and unpurchase this, I would

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lisa m
lisa mGippsland, VIC

Retractable Hose Reel and Spray Gun Do Not Last

published

We brought 3 complete retractable hose reels about 2.5 years ago. All 3 spray nozzles do not work, and 1 hose reel does not retract at all. I am not contacting Hoselink as my products are all out of warranty, but it is a shame being an Australian Company that things just do not last. I now have a very ugly hose reel with a hose wrapped around it. I was hoping to get a product that had some longevity, rather than become more plastic rubbish for the environment to deal with.

Purchased in at Hoselink for $607.

  • Incentivised Review No
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Garden Hoses

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Sharon
SharonGreater Melbourne (Outer), VIC
  • 9 reviews
  • 3 likes

Disappointing

published

Ordered October 2021, hose detached from copper connector. Replacement received January. Same problem. Two hoses needing replacement in less than 6 months. Not sure if I want another replacement hose. Very disappointing.

Purchased in for $60.

  • Incentivised Review No
Hoselink
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Mani
ManiAdelaide
  • 9 reviews
  • 9 likes

Great product, I just wish it didn't take this long to deliver!

published

Purchased in for $250.

  • Incentivised Review No
Hoselink
Hoselink O.HoselinkSend a private message
Mani
Mani

Thank you Hoselink for the very prompt support! Definitely shows your commitment to customer service and product quality!

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Some design issues.

published
  • Incentivised Review No
Hoselink
Hoselink O.HoselinkSend a private message
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Garden Hoses

Find out how Hoselink Retractable Hose Reel compares to other Garden Hoses

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Troy
TroyMetropolitan Adelaide, SA
  • 12 reviews
  • 16 likes

Constantly jamming

published

Have 2 retractable reels with the supplied spray guns,both reels jam the hose in the casing and have tried resetting both units per instructions and still don’t work almost like there’s not enough clearance at the top, also both spray guns both leak at the trigger

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Purchased in .

  • Incentivised Review No
Hoselink
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triks_melb
triks_melbGreater Melbourne (Metropolitan), VIC
  • 21 reviews
  • 9 likes

Almost perfect

published

Excellent design and quality on both the retracting unit and hose.
Unfortunately even at this price point, you don't get a single adapter to traditional hose fittings so I can not use it with my high pressure washer for example.
The plastic cover on the retractable hose reel has a slit in the middle which collects dust and gets dirty very fast.
Again at this price point, the rain cover should be included for protecting the unit In weather
Nice option on the pole to add a lock.
Unfortunately as with the cheap guns, you still get a drip from the gun while using it.
Purchased the oscillating sprinkler with it and that is hands down amazing - best sprinkler I have ever used with ever option well worth the $70.

Purchased in at Hoselink for $250.

  • Incentivised Review No
Hoselink
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Hose kinks and can’t extend

published

I’ve had my hoselink for only 2 months now and I can’t extend it to full length anymore (with minimal usage). I chose Hoselink because it was not meant to kink and should retract in a way that’s not going to kink the hose. I’m left with a 3m hose that’s unusable.

Troubleshooting options on the website does not offer any help in regards to problems with extending the hose when it’s stuck. It only suggest pulling hard and obviously that won’t work in this case (see photo attached).

Please see the photo attached for evidence of how badly it is stuck.

Please suggest a fix that doesn’t require me putting the effort to open the whole casing.

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Purchased in for $220.

  • Incentivised Review No
Hoselink
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Questions & Answers

Chad B
Chad Basked
Retractable Hose Reel

My 30m hose link isn’t locking when it retracts. How do I fix this? I seem to remember a video showing a stuck pin that needs freeing up by dropping the unit on its side (on a soft surface).

No answers
Phil
Philasked
Retractable Hose Reel

Not sure how this product gets a 5 star rating with so many poor recent reviews

3 answers
Tands
Tands

I agree, I wouldn't buy it again. Poor design (or manufacture) let the hose down badly.

Luke
Luke

Same here. Regrettably wasted a lot of money on this

PhilC
PhilC

Wow. I was going to buy one of these hoses. Not now since reading these recent review.

Guy Walker
Guy Walkerasked
Retractable Hose Reel

Please advise - Do you do a 40 metre hose?

No answers
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Hoselink Retractable Hose Reel

Details · 

Features:

  • Hoselink Retractable Hose Reels come in a variety of lengths, ranging from 15 to 30m, making them suitable for yards of all sizes.
  • They’re wall-mounted storage units that house a high quality spring-loaded hose, which can be secured at any length so that you don’t get the kinks and tangles that come with excess hose.
  • The hose reels have an automatic rewind system that neatly coils the hose back into the unit, so you don’t have to spend time carefully feeding it through and arranging it.
  • The ability to swivel 180° lets these hose reels follow the direction you go in as you water your garden.
  • To allow for easy installation, they come with a hardware kit, as well as a step-by-step instruction manual and installation video, so you can set it up without a fuss.

Points of praise:

  • Most reviewers found that the hose reel had a high quality build, saying that it has lasted them years. They noted that the fittings were very secure and leak-proof.
  • They also found that the unit was easy to install.
  • According to reviewers, the rewind function is super smooth, and lets them easily retract the hose into the storage unit.
Compare all 7 Hoselink Retractable Hose Reel
Compare all 7 Hoselink Retractable Hose Reel
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Extra Information

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