Hoselink Retractable Hose Reel
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Reviews
Didn’t last
Retractable Hose Reel 3330 (30m)After about a year it stopped reeling all the way in
You now need to pull all of the 30 metres out first before it works
A total pain in the back side
The first year it worked well
Amazing product!
Retractable Hose Reel 3320 (20m)The Hoselink was recommended to me by a friend and yeah, I thought, he was really believing all the advertising hype for sure! So, I bought one and it's a game changer! It is sooooo easy to pull out, it stays locked, then retracts like a dream! Operating the actual hose head fixture is so comfortable, and the water speed while watering is very impressive. Yep, if you need a new hose, I would strongly suggest you try hoselink! I. am. sold!
Easy installing and use
Retractable Hose ReelVery fast dispatch, easy and quick installation and ready to go. Thank you
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Best retractable hoses hands down
Retractable Hose Reel 3330 (30m)I have 5 hoselink retractable hose reels. 1x 30mtr and 2 x 20mtre at work and 2 x 30mtre at home. We have had one for over 20 years and it's still working spot on. The hose itself has bubbles in it or heamorage if you're looking for terminology but still works after all these years. On comparing hose reels nothing can compare all the other brands I have tried be lucky to get a couple of years out, so you make the decision and in the long run more cost effective. Hoselink have the best fittings, accessories to make your experience so much better.
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Thought it was overpriced- was i wrong
Retractable Hose Reel 3330 (30m)I bought two reels - 30m and 20m. I thought they were expensive considering what i pay at Bunnings. WRONG! The instructions are in plain english, there are loads of tutorials online, but you don't need them, both reels went up so easily and are rock solid. The build quality is spectacular. My wife was so impressed that i went out and immediately ordered the spray bottle, large oscillating sprinkler and the 9 way sprinkler. These items arrived in 48 hours and again for the money i spent i thought - this is a bit expnsive ($150 total). Again WRON
... Read moreG! really well made heavy duty plastic, Sprayed metal (rust resistant) and brass fittings. Touching them you just know they are going to last. I did have a problem with the spray bottle but one call to Hoselink Australia, 5 minutes of trouble shooting and i get told - "nope we are over thinking the problem - everything works straight out of the box pretty much. I will order you a new one". It was helpful, simple and done. I wish all my internet purchases had this level of quality and this level of customer service.
Hoselink
Retractable Hose ReelI bought many products including hoses, sprinkler, weeping hose, connectors and have never had a problem. I have spent so much wasted money at bunnings. I wish I had known about this company a few years ago.
Awesome customer service how every company should be
Retractable Hose Reel 3000 SeriesReel broke small belt that guides the hose, even after a year out of warranty, hoselink stepped up and fixed it for free, you cannot get better service than that. They truly look after their customers, even gave me new cover as mine was getting a bit weathered, will only get hoselink products from now on. Just awesome guys :) thankyou.
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Really great build quality, reliability and customer service
Retractable Hose Reel 3320 (20m)I've had 3x Hoselink retractable hose reels now, and had a issue with one of them but after contacting the service team they asked a few questions and ended up replacing the whole unit. My original reel is coming up for 10 years old and still goes perfectly.
I've had a few issues with a couple of the accessories along the way, but in every case Hoselink have replaced or refunded. These products are worth the money in my opinion, if for nothing else but the after sales care. Rare these days.
Not happy
Retractable Hose ReelFirst one worked well at first then died,the 2nd one which hoselink replaced doesnt work at all.I am now using the cheap ones from Bunnings
which work.
Thank you for taking the time to leave a review Douglas! I am sorry to hear both of your Hose Reels stopped working. We pride ourselves on the quality of our products so this is disappointing to hear,
... Read more if you can contact our customer service team on 1300 900 617, we will be able to look into warranty options for you if this is not something that can be repaired. Kind Regards, The Hoselink TeamFind out how Hoselink Retractable Hose Reel compares to other Garden Hoses
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Awesome support
Retractable Hose Reel 3330 (30m)The Hoselink products are pretty awesome. Equally awesome is the support team. We had a small leak in one of the connectors, Ryan very quickly helped out by replacing under warranty. Very easy to message on the website and replacement is already on its way
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I wish I hadn't waited so long
Retractable Hose Reel 3330 (30m)I love my new 30m retractable hose system.
I have battled with the green hose hanging over the tap and another cheap retractable hose reel that sometimes decides it's just not going to retract, along with sprayers bursting off the hose and soaking me. I have been eyeing off a hoselink system for quite a while and always thought something else was more important to put the money towards.. Oh how wrong was I. The hoselink hose system is an absolute dream to use, all while looking fabulous. I wish I hadn't waited so long to get one. I can't wait
Used to be a good product
Hi-Flow Retractable Hose Reel 3425 (25m)The hose stinks like the very cheap ones from yesteryear. Still smells like chemicals a month after purchase. The reel is clunky and has jammed already.
My son unpacked one he had for years and it is fantastic. Offshoring has destroyed the product.
Hi Dee,
Thank you for sharing your feedback regarding your purchase of our Hose Reel.
... Read more We take product quality and customer satisfaction seriously, and it is disheartening to hear that you have encountered issues with the hose's smell and the functionality of the reel. We assure you that this is not the experience we strive to provide. We have only had the issue of smelly water coming from the Hose on a handful of occasions and typically this has been when the Hose Reel is being used with tank water. Regarding the clunky reel and jamming problem, we understand the frustration this has caused. We would like to gather more details about the specific issue you are facing to provide the most appropriate solution. Kindly reach out to our customer support team on 1300 900 617, and we will promptly assist you in resolving the reel's functionality problem. At Hoselink, we continuously strive to improve our products and customer experience and your feedback is invaluable to us. Please note, we carry out vigorous testing to ensure our customers are receiving products to the standard we expect. Kind Regards, The Hoselink TeamFind out how Hoselink Retractable Hose Reel compares to other Garden Hoses
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Unmatched customer service. Absolutely the best
Retractable Hose ReelRang hoselink today regarding my 25metre hi flow hose reel not retracting properly after watching the problem solving videos. Told the guy what was happening and he said I’ll send a new one out to you. At first I thought he meant a new mechanism to put in it. Then he said cut the hose off and use it & throw the rest away. It is out of warranty but the had no problem fixing the problem. Not even a hint of argument. Best company I have ever dealt with. Fantastic product support. Would highly recommend their products any day.
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Outstanding Customer Service and Exceptional Product Quality
Retractable Hose Reel 3320 (20m)I recently had the pleasure of experiencing Hoselink's exceptional customer service and the outstanding quality of their products. After using their Retractable Hose Reel for a satisfying four years, I encountered an issue and reached out to their customer support team for assistance.
To my surprise, they responded promptly and were incredibly cooperative, even though the product was no longer under warranty. They promptly provided me with a prepaid return label to send the faulty hose reel back for repair. However, what impressed me the most w
Complete garden hose system for apartment building
Retractable Hose ReelI live in a multi-storey apartment building, which has a large garden, and now that the climate is looking to get drier, we decided to buy some garden hoses for watering the garden (after our old automatic system gave up its ghost), rather than relying only on rain.
We checked around, and decided that the Hoselink product was best suited for our needs. We had some special requirements because we are an apartment building:- the hose had to be long, be lockable but easily moved around, have a variety of attachments, be easy to use and easy to st
... Read moreow back in the reel, and be good value. The Hoselink was good value when compared to the competition, and had a unique connection system, which means that its components are less likely to go missing, or get nicked. It has a padlock system, which lets us lock it to one wall support base, but lettin it be moved around the building’s grounds, if we need this. We bought 2 combinations of the 30m hoses; both the “Handy Cleaning pack” as well as the “Home Gardener pack”, along with 2 extra wall brackets, and 2 padlocks. We installed the 4 brackets near to our 4 garden taps, but with only 2 hoses , we locked those beside the most useful taps, one at the front of the building, and the other at the rear. They were easy to install; we did it ourselves. In practice, the system has worked really well. The cleaning kit has turned out to be more useful than we initially expected, and is great for cleaning the driveway and building walls. We’ve been able to allow one hose to be used for washing residents’ cars, a new facility for our building, since the hose is so easy and convenient to use, and doesn’t need someone to get a hose from storage, and return it. The connections are unique to Hoselink, but that is an advantage, since no-one has tried to steal anything yet, and the off/on function works very well. Adding water to the pool now has become a simple process, too, since the hose is available nearby all the time. Overall, the Hoselink system has been a big help around our strata building.Questions & Answers
Good Morning, I recently purchased 3 of you hose reels... really liking them but very concerned after using for a few months that the chemical smell is still very strong... I'm thinking I would never drink from these hoses and wondering if and what damage they may be doing. can you please offer any advice,,, I see from some reviews I'm not the first to experience this problem. Any assistance is appreciated
Our strawberries like the water from our hose so as long as your not drinking from it should not be any problem
Hi Steve,
Thanks for your comment and sorry you are experiencing this issue.
It's certainly not a common issue which comes up. We have heard of this on a few rare occasions and each time it appears to be when the hose is being used with tank water. Is this the case with yours? We would recommend turning the tap off and using the lever on the spray gun after use. This will ensure no water is sitting in the hose and should prevent a chemical smell. Please also be assured, that all of our hoses are BPA, lead and PFAS free so there is no need to be concerned with any long term affects.
Kind Regards,
The Hoselink Team
My hoselink has sprung a leak inside the housing. I removed one side plate. The hose is attached to the fitting by a hose clamp. but that is not the problem. It leaks from where the outlet hose attaches on the inside of the reel.
MY question is: how do I open up the reel to repair the hose inside?
Hi Michael, I have posted the response on the other question that you commented on I will post the response below in case you did not receive. We look forward to getting this fixed for you.
'Please follow the same process and reach out to us directly on either hello@hoselink.com.au or by calling us on 1300 900 617. Please mention this review as well when in contact and one of our team will get to the bottom of it for you and get this resolved.'
Kind regards
Hoselink Team
My retractsble hoselink hose has been working great until now, but I have only got a dribble of very low pressure flowing when I try and water my plants. I have checked the mains is turned on properly, checked the flow of the outdoor tap when not connected to the hose which is very strong. When I connect the hose I find there is no flow. Could the hose have kinked in the housing to cut the flow of the hose? And what do I do to fix my problem?
Throw it away. Used to be a good product, now hoselink is rubbish
Good Afternoon,
Thanks for your question and sorry the flow is not working as it should be.
On the main length of hose there is a connection with a flow lever that allows you to shut the flow of water off whilst you change accessories rather than going all the way back to the tap. It could be that the lever is not all the way in the open position which is restricting the water getting through.
If you contact our customer service team on 1300 900 617 they will discuss various troubleshooting tips to get this sorted for you.
Look forward to hearing from you again soon.
Kind Regards,
The Hoselink Team
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Details
Features:
- Hoselink Retractable Hose Reels come in a variety of lengths, ranging from 15 to 30m, making them suitable for yards of all sizes.
- They’re wall-mounted storage units that house a high quality spring-loaded hose, which can be secured at any length so that you don’t get the kinks and tangles that come with excess hose.
- The hose reels have an automatic rewind system that neatly coils the hose back into the unit, so you don’t have to spend time carefully feeding it through and arranging it.
- The ability to swivel 180° lets these hose reels follow the direction you go in as you water your garden.
- To allow for easy installation, they come with a hardware kit, as well as a step-by-step instruction manual and installation video, so you can set it up without a fuss.
Points of praise:
- Most reviewers found that the hose reel had a high quality build, saying that it has lasted them years. They noted that the fittings were very secure and leak-proof.
- They also found that the unit was easy to install.
- According to reviewers, the rewind function is super smooth, and lets them easily retract the hose into the storage unit.
The Hoselink Retractable Hose Reels have taken out a 2023 ProductReview.com.au Award in the Garden Hoses category, and are the only hoses to win this year. Reviewers loved the great customer service they received when buying these hoses and found them to be of high quality.
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|---|---|---|---|---|
| Category | Garden Hoses | Garden Hoses | Garden Hoses | Garden Hoses |
| Release date | ||||
| Replaced by | Hoselink Retractable Hose Reel 3300 Series |
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Hi Pete, sorry to hear that is the case! Definitely sounds like this might be an easy adjustment. If you call our office on 1300 900 617, our team will run through a couple of checks to complete and t
... Read morehen pinpoint the problem. Thanks and hope to hear from you soon! Kind regards, The Hoselink Team