Hoselink Retractable Hose Reel

I cannot state highly enough the way this company is with customer service . Any issue is fixed instantly .

I have purchased many products from Hoselink over the years and multiple reels (gift for parents, I have 1 already), I ended up purchasing another 1 for myself, unfortunately it arrived broken, probably in transit (where I sent some photos and video to them), 1 phone call later and Hoselink have sent me a new reel. Hoselink are the best to with, ill never buy fittings and reels that are not Hoselink.

Despite all the advertising about 'no leaks' my water gun leaks (badly) after less than a year. I do like the roll out and roll in functions. Very convenient, just hate the leak.

Don't buy this product total waste of money it bends twists and when it bends you have to walk back and untwist it. A normal hose works better get another brand but do not buy hoselink

I purchased 2 Hoselink retractable hose units 12 months ago. Everything works just fine with the exception that both fittings where the nozzle attaches to the hose leak constantly. The result of this is that your shoes and cloths get soaked whilst you're watering. They exchanged one without charge and it was okay for a month or so but has now started to leak again. I firmly believe the design of the fitting is flawed. I left a review about 2 weeks ago and was told Hoselink would contact me within 48hrs. Nope!

Recently had to again replace an item from Hoselink. We have too much invested already to change brands. Multiple hand helds failing. Lawn sprinkler needs tapping continually so it will function as marketed. And now had to replace the hose reel for leaking badly. I don’t recommend when the conversation comes up. Just tired of poor quality gear being hyped up only to disappoint.

I purchased a retractable hose link hosereel installed it and it wouldn’t retract properly. Customer services were helpful and sent a replacement but the exact same thing has happened. You pull it out 1 metre and it stops retracting after about a metre retraction with a big thud. You have to pull the hose out the entire way for the retraction to work. In addition the spray gun leaks from the ring. I’ve had about 3-4 uses from each hose. Poor quality reel.

It is a very well made reel, sturdy and robust, but using it is a nightmare. The retraction mechanism is far too tight and cannot be adjusted without some huge "hack". It seems so stupid that such an expensive unit would not have an easy way to adjust tension. It takes considerable effort to pull out, whereby if I were in my 70's+ I would not be able to do this. It becomes even more apparent how rubbish this is when you only want to extend the hose say a couple of meters how much effort is required for such a small distance.

Conversely, the r...

We brought 3 complete retractable hose reels about 2.5 years ago. All 3 spray nozzles do not work, and 1 hose reel does not retract at all. I am not contacting Hoselink as my products are all out of warranty, but it is a shame being an Australian Company that things just do not last. I now have a very ugly hose reel with a hose wrapped around it. I was hoping to get a product that had some longevity, rather than become more plastic rubbish for the environment to deal with.

Ordered October 2021, hose detached from copper connector. Replacement received January. Same problem. Two hoses needing replacement in less than 6 months. Not sure if I want another replacement hose. Very disappointing.

Hoselink is NOT a reliable product. The first unit arrived damaged out of the box and was unusable. Hoselink support was good and replaced it with a new one promptly. However, the second unit did not fully retract and has a good 5 meters of hose hanging out! I tried everything to get it to work, but it will never fully retract. Contacted Hoselink again and they agreed to replace it, if I box it and send this one back. I purchased the original hoselink back in December 2021, and its now 28th February 2022 and I still don't have a working product...

The reel itself is great, i purchased the high flow unit and after approximately 6 months of use i cant really fault it. My only issue is with the hose-end piece that comes fitted with a bail-arm to shut off flow, there are a few design/manufacturing issues that should be addressed. Firstly the ball of the ball-valve within doesn't open up all the way when you operate the lever, which restricts the flow of water. After specifically purchasing the high flow unit its annoying that i have to stick a screwdriver in there to centre the ball within t...

Have 2 retractable reels with the supplied spray guns,both reels jam the hose in the casing and have tried resetting both units per instructions and still don’t work almost like there’s not enough clearance at the top, also both spray guns both leak at the trigger

Excellent design and quality on both the retracting unit and hose.
Unfortunately even at this price point, you don't get a single adapter to traditional hose fittings so I can not use it with my high pressure washer for example.
The plastic cover on the retractable hose reel has a slit in the middle which collects dust and gets dirty very fast.
Again at this price point, the rain cover should be included for protecting the unit In weather
Nice option on the pole to add a lock.
Unfortunately as with the cheap guns, you still get a drip from the gun while using it.
Purchased the oscillating sprinkler with it and that is hands down amazing - best sprinkler I have ever used with ever option well worth the $70.

I’ve had my hoselink for only 2 months now and I can’t extend it to full length anymore (with minimal usage). I chose Hoselink because it was not meant to kink and should retract in a way that’s not going to kink the hose. I’m left with a 3m hose that’s unusable.

Troubleshooting options on the website does not offer any help in regards to problems with extending the hose when it’s stuck. It only suggest pulling hard and obviously that won’t work in this case (see photo attached).

Please see the photo attached for evidence of how badly it is stuck.

Please suggest a fix that doesn’t require me putting the effort to open the whole casing.