Bought this approximately 7yrs ago. We love...it's strong and reliable. So happy I have now ordered more. Ned Kelly starter kit, tap to hose connectors...these are so tough, digital tap timer and soaking hose. The person who took my order on the phone was so pleasant to deal with. Cant wait for the accessories to arrive. Thanks Hoselink team for a nice experienced shopping and a great product.
Paula Melbourne

I brought this hose years ago and had an issue with the retraction.
I have also brought a number of hoses over the years for gifts none have had any issue.

When I called the company they were so helpful even though it was out of warranty.
Not all companies provide such great service.

Highly recommended.

We bought 2 hose reels for our holiday house - one for the back and one for the front. The other one was a Holman and no longer retracts after 3 months use (See my other review on Holman) and the Hoselink is still working fine with no issues.

We should have spent the extra money and purchased 2 Hoselinks, but I didn't want to wait for the delivery, so we went to Bunnings and the Holman was a bit cheaper. Talk about false economics! Should have spent the extra money on another Hoselink. Also purchased 2 of the Hoselink smaller reel for the other house and they are great, so I should write a review on those as well.

The Hoselink retractable is a well built unit and works well. Quality product. Purchased online.

Purchased two of these to replace my old ones. They work perfectly but best of all is the fittings, I defy anyone to manually pull apart a fitting from the hose. They are stuck on for life and the split olive design makes them totally leak proof, not like the standard click fittings. I have replaced all my caravan fittings to Hoselink and will replace the remaining two reels with hose link when they start to fail (probably very soon. I highly recommend this products. Pity I can't give them ten stars.

I love the hose but find it frustrating that the replacement fittings can only be purchased on line from Hoselink. It means the hose is out of action whilst waiting for a fitting to arrive. Also the freight is 6.95 added to the cost of any small fitting you order.

I have 3 of these reels and 1 of them experienced some trouble. I rang the customer service who offered to replace (1 year out of warranty). I wish every company was this loyal to their product. Aside from that, the hoses reels and their other products are all high quality. You feel it in their weight.

These hoses are great and I note they get amazing reviews. I would be interested to see peoples reviews 2-3 years on as a auto retract reel breaks and is a cheap plastic part. Once broken it renders the hose useless. Imo they need (for the price you pay) to use non plastic parts

Just purchased a 30m retractable hose setup and find it is very strong to pull out. Is this normal? Otherwise bit seems quite good, all fittings secure and work as expected and the nossel settings are most useful.

Retractable mechanism broke after less than a year, hose split and end fell off.
Piece of rubbish. I have gone back to manual hose reels as they last longer and are much cheaper

I bought 3 of these, 2 30 m retractable and a 25m high flow. They all leak where the gun joins the hose... and I mean really leak... pull them around the yard as per normal use and it’s streaming out the gap.

Leave them on at the tap and forget to turn the yellow lever to off and your guaranteed a nice pond on return.

Emailed customer service a week ago. Got no response.

Waste of money.

Ps. I can’t buy a replacement fitting as they are ‘special hoselink [leakey] designs.

Junk

Tim and his Company have brought fantastic ideas and designs to us Aussies and the world.
We purchased items and lost them in the 2019 bushfires.
My wife and I are grateful to Tim and his team, for helping us out, through this difficult time.
Your products are amazing.
Thankyou Tim and your team.

Steve

Quality of this product is unmatched in Australia market and I have bought a few of them.
Compact, great aesthetics, superb engineering, top materials used.
I have a big garden and three self retractable reals, some of which are pain to use.
Hoseling is Excellent.

This hose kinks all the time and my mother is unable to use it as it reels in too quick and strong.
I also didn't receive the screws that attach to the wall. I never received a reply to my email, I ended up going to bunnings to purchase screws.
Should have bought a manual reel.

Hose never retracts fully, more water runs down my arm than reaches the garden due to poor quality nozzle. "No burst" fittings often come apart. No response to multiple emails. No customer service whatsoever. The ONLY way to get a response is to post a public review!

I have replaced it with a much more affordable and better quality product from Bunnings.

I have purchased the hose reel around 18 months ago and connector before the nozzle leeks badly.
Unfortunate I purchased this as I thought it was the best on the market!