ALDI

Extremely disappointing and intimidating customer service at ALDI Mirrabooka, Perth on Sunday, 16 August 2026, at approximately 4:35 pm. While I was STILL WAITING IN THE SELF-SERVICE QUEUE AND HAD NOT EVEN STARTED SCANNING A SINGLE ITEM, a staff member who identified himself as [Name Removed] approached me and requested to check my bag. I… Read more

questioned why my bag needed to be checked when I had not even commenced scanning or checking out. Rather than explaining the situation professionally, his manner and attitude were dismissive and made the interaction feel unnecessarily intimidating. What made the experience even worse was when I asked [Name Removed] for his name because I intended to make a complaint. Instead of trying to resolve the concern professionally, his response was effectively: “YES, GO AND MAKE THE COMPLAINT.” This is also NOT THE FIRST uncomfortable experience we have had with bag checks at this particular store. On previous occasions, we have been asked to present our bags for inspection WHILE WE WERE STILL IN THE MIDDLE OF SCANNING OUR ITEMS. In my view, interrupting customers for a bag inspection while they are still actively scanning and completing their transaction is inappropriate and unnecessarily intrusive. A customer should at least be allowed to complete the scanning process without being made to feel that they are already under suspicion. I understand that ALDI has a bag-check policy. THIS IS NOT SIMPLY A COMPLAINT ABOUT THE EXISTENCE OF THAT POLICY. It is about the timing, manner and attitude in which it is being applied at ALDI Mirrabooka — including approaching customers before they have even started scanning, or interrupting them while they are still scanning their purchases. Customers should not be made to feel singled out, intimidated or treated with suspicion simply while trying to purchase their groceries. I will be lodging FORMAL COMPLAINTS with ALDI and The Square Mirrabooka Centre Management and requesting that the relevant CCTV footage around 4:35 pm on 16 August 2026 be preserved and reviewed, including the conduct of [Name Removed] during this incident. I am also considering seeking advice from relevant external authorities, including the WA Equal Opportunity Commission if appropriate, regarding whether the circumstances in which customers are being singled out raise any discrimination concerns. Given that we have experienced this type of treatment at this store more than once, I expect ALDI senior management to take this seriously, investigate what occurred and take appropriate corrective or disciplinary action. No customer should be treated this way simply for shopping at ALDI. [Name Removed]’s conduct was completely unacceptable, and I expect ALDI management to take this matter seriously — NOT EXCUSE IT.

I have never had a bad experience in an aldi site or with a product (12yrs) until now, unfortunately all normal stocked "aldi white bread" was sold out, so I grabbed a loaf of "bakers life, the best" white toast loaf. I unfortunately live 50km away from the nearest store and wish I hadn't grabbed it, white that's tastes like wholemeal, dry, i… Read more

buttered two slices to have with my soup, took one mouthful and put both in the bin, never again. I'll go to another shop and pay twice the price for a good white loaf

went today bought 3 items from Eldi , in our trolly there were some shopping on the bags so the cashier said i want to search your bags and want me to take all the shopping bags to be checked by him with bad attitude and rudness , he made me feel like i'm a thief , so i said to him you are the only one whos doing that and the other cashiers only… Read more

look at the bags and finish , with this guy always same story . always make me upset , i'm not saying or mentioning your policy saying that if it's like that this is the worse policy .....look at Coles , wolly and agl they are so polite and respecting especiall the oldery but with this guy today was unbelievable worse experience with this guy , he is tall wearing glasses and brown colour , time about 2PM-Wednesday 12/08/26, i hope i'm not going to see him service me again

Bought a drill set, masonry bits, metric. Used a 5mm bit to drill a hole to take a nylon nail in anchor. The carbide tip shattered first hole and drilled oversize, so the nylon anchor fell in the freshly drilled hole. There is a tip for this issue… Read more

that I will share, cut a short length of nylon edge trimmer line and insert the line into the hole then tap in the anchor. Have not bothered trying any of the other bits. I should have walked in and donated $10. I am old but I relearned a lesson that I first learned 60 years ago. Do not buy cheap tools, pay a bit more and get quality gear. I finished the job using a Suttons 5 mm carbide-tipped HSS drill bit I found in my toolbox. Do not waste your money on this rubbish.

Aldi curries bought four today 2 x Massaman 2 x Butter chicken they were disgusting, the beef was just full of gristle and the butter chicken just didn’t taste right all very disappointing as we are regular shoppers at Aldi Show details

World kitchen energise high protein Meals (4) Bought all 4 based on recommendation from family. 100% all amazing. Very tasty. Great value. Keep them coming. We’ll keep buying them. Show details

I am constantly being asked what I use on my face ... they don't believe my age. They think I am years younger They find it hard to believe its from Aldi Lacura range... as a pensioner i can't afford the very expensive skin care Aldi range is affordable ... and works for me.. Show details

Treated like an id*ot by a self opinioned self righteous customer service person in the self serve isle. Morley western Australia 1300hrs 30 April. Disgusting attitude to customers. Will go back Mount Lawley. Morley was a great store. Show details

Went to Aldi at the Pines In Templestowe this morning it wasn't a good shopping experience.2 staff check-outs and self service checkout closed Over 50 customers waited 20 minutes to be served for a few items..Aldi get your act together employ more staff.This is not good enough Show details

So ALDI management is fully aware that the brand of Manuka honey they are selling is fake and still have it on their shelves......... Shame on Aldi for selling cheap nasty trash under the fake label of 100% manuka honey. It is not real honey it is simply syrup in a jar branded as honey... PEOPLE DO NOT BUY ANYTHING FROM ALDI AS THEIR FOOD IS OFFICIALLY FREAKING FAKE!!!... ESPECIALLY THEIR BRAMWELL MANUKA HONEY.

Went to Aldi Moonee Ponds today, waiting in line with 8 or 9 others at the only checkout open, and they have self serve checkouts but they were closed off. Maybe they need someone to switch on? I thought that these supermarkets put in self-serve to cut out staff? This is last time I shop at Aldi.

Ocean rise sardines up again to $1.29. 89c 1 year ago these cost at this rate thry will be double the price this time next year and guess WHAT then Aldi will put them on a half price sale like coles or woolworths does now on all items. So double price or full price is the greedy CEOs methods and we are hurting where is the money to keep up.… Read more

Heartless souless greedy people in power is why this world bad. And for all you people out there that have money and dont care or pretend you do and turn your crappy brains onto the next thing that entertains you how about doing anythjng to call out this trash because its wrong what they are doing

On 31 July, at around 10:00 am, I attended the ALDI Auburn store to request a warranty assessment for a milk frother that stopped working after approximately five months. The appliance had only been used a few times. I brought the original receipt with me. The store's relieving shift manager, "XXXX", advised me that the milk frother was not… Read more

covered under warranty and that he could not assist me. I explained that, according to ALDI's warranty policy and the Competition and Consumer Act 2010 (Australian Consumer Law), the product should still be covered if it has failed within a reasonable period.

[Name Removed] responded by saying, "I'm not going to do that. Go wherever you want." Several customers in the store told him that he was mistaken. Some of them searched the ALDI website on their phones and showed him ALDI's warranty policy for the milk frother. Despite this, he insisted that the policy did not apply to the model I had purchased. He repeatedly stated that he was the manager and that what he said was final.

I then asked him to contact or speak with his manager to confirm the warranty policy, but he refused. His behaviour was dismissive, unprofessional, and inconsistent with the level of customer service I would expect from ALDI.

I would like ALDI to investigate this matter thoroughly, including reviewing the store's CCTV footage from around 10:00 am on 31 July. The footage will confirm what occurred and the discussions that took place between myself, [Name Removed], and the other customers who witnessed the incident and attempted to assist by showing him ALDI's own warranty policy. I also request that my warranty claim be assessed in accordance with the Competition and Consumer Act 2010 (Australian Consumer Law) and ALDI's warranty policy.

I am also seeking legal advice regarding the way I was treated. I believe I was unnecessarily delayed in the store for an extended period and publicly humiliated while the relieving manager attempted to demonstrate that his decision was final and above challenge. I found his conduct disrespectful, intimidating, and completely unacceptable.