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AMA Waterways

AmaVerde, AmaDagio, AmaLegro

3.8 from 4 reviews · View Statistics

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C. ANDERSENSouth East Queensland, QLD

74 reviews
75 likes

AMA Waterways AmaVerde

Disappointing experience!

published 3 years ago

We did the river cruise with APT on the Amaverde from Budapest to Amsterdam and it was quite a disappointing experience when compared to the advertising material provided by APT. The meals were basic and mostly tasted like they were pre-prepared meals; reheated when required. Everything was done to a tight budget and every day one could see the staff poring over spreadsheets and costings. We were supposed to have butler service in our suite but we were never told how to contact the butler or what services he/she would provide. The cruise it...

Read moreself was interesting but there were so many other tourists around we didn't feel like we had an individual experience at the places we stopped. Everything was canned tourism. Personally I think APT is overpriced for what it delivers and I wouldn't travel with them again.

Rosco52Sydney

3 reviews
6 likes

AMA Waterways AmaVerde

APT ArmaVerde

published 7 years ago

Vacations don't get much better than this, perfect in every aspect from food to tours, service and attention to detail. This is the complete package and once paid for, you don't need another cent, this the best two weeks holiday we have had. The flights, just perfect, the river cruise was spectacular, the food.... Divine, the wines of the region.....wow, the excursions.... Forever memorable, the new found friends.... Forever.

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HatfieldMelbourne

2 reviews
1 like

AMA Waterways AmaDagio

21 Day Romantic Seine & Rhone Paris to Barcelona APT tour on board AmaLegro and AmaDagio

published 8 years ago

My family and I recently came back from our 21 Day Romantic Seine & Rhone Paris to Barcelona APT tour in June 2013 on board AmaLegro and AmaDagio. We all had a wonderful time there and I would like to use this opportunity to share my experiences and thoughts with everyone. Hopefully, people would find my article useful in their decision making and preparation for their trips with APT and/or AmaWaterways.
There are 2 parts of my review: part 1 covers 3 days in Paris and 7 day on board AmaLegro, and part 2 covers 7 day on board AmaDagio and 3...

Read more days in Barcelona. This is part 2 of my review. The second part of our journey started from disembarking from AmaLegro in Paris and taking 1 day of bus ride from Paris to Lyon where our luxury river ship, AmaDiagio, awaited. It took us to a spectacular cruise from Lyon to Arles on the Rhone River, exploring the fascinating sights of Southern France. Compared to our previous experiences with AmaBella and AmaVerde travelled from Amsterdam to Budapest in 2011, AmaDagio is very similar to those ships but a few years older, e.g. all of the facilities and set up are similar. There are public lounges in the front and back of the ship, free internet and Wi-Fi access, and gym. The cabins are well equipped and reasonably spacious. The food and shore excursions were certainly the highlights of my cruises. The quality of the food (3 meals, morning tea, and afternoon tea) was excellent and services from the restaurant and bar staff were very good. Although there were a few problems relate to non-alcoholic drink not being refilled and no pepper served in a timely manner in the beginning of the trip, the restaurant manager, Mr. Andras Rafajlovics, was able to resolve all of our concerns effectively and swiftly. He was very attentive and thoughtful in dealing with passengers’ special diet requirements, such as food allergies. Similar to on-board AmaLegro, there was no limit on the drink (included in the fee already). My favourite shore excursions along Rhone River were (1) Lyon city tour where we visited the Basilica Notre-Dame de Fourviere and the Old Town of Lyon; (2) Beaujolais wine region; (3) attractive Roman town of Vienne where we saw the 1st century Roman Temple of Augustus and Livia; (4) Grignan and Truffle Farm (5) Avignon walking tour that took us to see the Palace of the Popes, Rocher des Doms, and the bridge of Avignon; and (6) Arles where our guide show us the amazing Roman Amphitheatre and stroll through the town’s squares and cafes bathed in the provincial light that inspired Van Gogh’s most famous works. All passengers on walking tours were accompanied by Quietvox and people could join different groups to suit their fitness level. There was daily information session every afternoon by the tour director informing everyone the details of shore excursions for the next day. We have a different tour director on board AmaDagio from AmaLegro. Every day when we left the ship for shore excursion, Captain Louis Devaux and Hotel Manager Mr. Luis De Sousa Marques would always standing by the ship exit to say good bye to us then greeted us again when we came back from the shore excursion. I was impressed with this old school French hospitality. If you are planning to participate in Vivers “Ghost Walk” in the evening, then please make sure that you take a torch with you from the ship reception before you leave. Although you would be accompanied by tour guides, there was limited lighting in some part of the journey. I almost tripped over on the stairs on the way down from a castle because I couldn’t see the missing tile from one of the steps as there was no light shining over the stairs. Similar to my experiences at AmaLegro, AmaDagio also offered excellent food and outstanding services by the ship crew. However, I have the same safety concern with the design of the spiral staircases to level 1 cabins. Compare to all other stairs in the ship, the tight construction of these stairs with narrow staircase width, steep gradient, and handrail on only one side, they are not easy for the elderly passengers to use. With majority of the passengers on board over the age 50, every day I saw elderly passengers struggling with these stairs. I am a much younger person and even I found the stairs gradient very challenging. I always had to slow down and hold on to the handrail tightly when walking up and down the stairs. I felt climbing up these stairs was like a rock climbing exercise because these stairs are just too steep. However, my family and I have learnt our lesson from AmaLegro, we kept our concern about the stairs to ourselves and kept a polite distance away from the tour director.

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HatfieldMelbourne

2 reviews
1 like

AMA Waterways AmaLegro

21 Day Romantic Seine & Rhone Paris to Barcelona APT tour - AmaLegro and AmaDagio

published 8 years ago

Read more days in Barcelona. This is part 1 of my review. Our trip started with 3 days in Paris where APT organised a city tour visiting the second level of the Eiffel Tower on Day 2 morning and a welcome dinner cruise along the Seine River, followed by a Paris Illuminations Tour on Day 2 evening. There were 3 “Freedom of Choice” tours offered on Day 3 morning. All of the tours organised by APT were quite good, but the quality of food and services from the welcome dinner cruise along the Seine River was below average compared to the food and services offered on board AmaLegro and AmaDaigo. We stayed in Hotel du Collectionneur Arc de Triomphe for 3 nights. The hotel rooms are spacious and well equipped. I enjoyed their breakfast buffet very much as there was wide range of delicious hot and cold food available. Services from this hotel were wonderful and it is within walking distance to Avenue des Champs Elysees and Arc de Triomphe. There was a problem with our Paris trip due to the last minute change in itinerary by APT. When we first booked our trip in October 2012, APT brochure indicated that Paris itinerary only has freedom of choice tours available on Day 2 morning and we would have Day 3 completely free. So our family had planned to take Versailles excursion with APT, and organised our own tours via Internet for Day 3. But by the time we received our confirmed tour itinerary which was just 3 weeks before departure, we found out that Paris itinerary has changed significantly. This was a shock to us and completely threw our initial planning into chaos. First, we were not happy to receive the confirmed itinerary late, e.g. 3 weeks before departure, instead of 4-6 weeks before departure as it stated in official APT documentation. Second, I was not able to get any clear and consistent answers from either travel agent or APT call center staff about the finished time of the morning tours in Day 2 and 3. Everyone was telling me different answers which made it impossible for me to make any arrangement for the afternoon tours. When I discussed this timing problem and sudden cancellation of Versailles tour with both travel agent and APT call center staff, the answers I got were along the lines of “please talk to your tour director once you arrived in Paris”. I did not feel comfortable with APT’s approach of leaving everything to the last minute. Based on my previous experiences travelling with APT, I did not believe it was feasible for 1 tour director to address 100 people’s enquiries completely and successfully on Day 1. We only had 3 days in Paris and there were so many things we wanted to do and places we wanted to visit. In the end, we forfeited the “Freedom of Choice” tour on Day 3 and arranged our own tours to go to Versailles in the morning and Louvre in the afternoon. I filed a formal complaint to APT after the tour and I was able to resolve this issue successfully with APT. After 3 days in Paris, we were transferred to Seine River on Day 4 late afternoon where our luxury river ship, AmaLegro, awaited. Compared to our previous experiences with AmaBella and AmaVerde travelled from Amsterdam to Budapest in 2011, AmaLegro is very similar to those 2 ships but a few years older, e.g. all of the facilities and set up are similar. There are public lounges in the front and back of the ship, free internet and Wi-Fi access, and gym. The cabins are well equipped and reasonably spacious. The food and shore excursions were certainly the highlights of my cruises. The quality of the food (3 meals, morning tea, and afternoon tea) was excellent and services from the restaurant and bar staff were very attentive and always do their best to anticipate customers’ needs. For example, unlike AmaBella and AmaVerde where I always had to ask (or should I use the word “beg”) to have my water and non-alcoholic drink refilled during my meals, AmaLegro is the only the ship where my drink always being refilled before it ran out, I never had to ask. However, if you only drink alcohol, then there won’t be any problem because the wait / bar staff constantly walking around with red & white wine to refill everyone’s glass. Also, there was no limit on the drink (included in the fee already), so I have seen some people started drinking from the afternoon all the way till late at night. For people don’t drink much alcohol, you do feel like you are substituting other people’s drink.

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