1,990 reviews
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Overall sentiment regarding My Cruises is mixed, featuring a distinct divide between pre-departure customer service interactions and the execution of complex travel packages. While booking consultants and on-the-ground tour leaders receive widespread praise for their professionalism, helpfulness, and local expertise, a subset of travellers encounter logistical challenges with flight routing, accommodation locations, and post-sales communication. Prospective customers may benefit from carefully reviewing all itinerary details, flight paths, and fine print before finalising their travel packages.
Me and my partner had such a great experience with our tour guide! Alessandro was incredibly helpful, patient, friendly, knowledgeable and made sure everyone felt comfortable throughout the tour. He was also really funny and kept us entertained with his great sense of humor. I would definitely recommend him to anyone looking for a fantastic tour guide! Show details
My experience was so memorable . As a first timer with group tours Alessandro made the whole group feel relaxed and at ease. Everyone had a lot of fun sight seeing, learning and experience the new places we went to. Would absolutely recommend Cruises and Alessandro to anyone thinking of doing a group tour. :) . Show details · 1
Reviews with attachments
I planned a Europe trip for my 3 teenage kids and myself . We honestly didn’t know what to expect but I have to say it was the most amazing experience all thanks to our amazing tour guide ALESSANDRO you honestly made this trip so memorable for my family and I , we can’t Thanku enough .. we will definitely be booking another tour with my cruises but you as our tour guide… 100/100 stars for you alessandro … Show details · 1
The booking process was easy as I went through flight Centre and My Cruise classic Europe tour the package was all ready made it was really easy to book. I travelled from Brisbane Australia to London England and the we went on a bus coach for 14 days and went to 9 countries they are England, France, Switzerland, Italy, Vatican City, Germany,… Read more · 1
Austria, Neverland’s Belgium. The trip exceeded my expectations our Tour Leader Alessandro was the best tour leader that I could have asked for he had so much knowledge about all the places we went to. Alessandro has so much experience that I felt safe where ever we went as his guidance and support helped make this trip such a memorable experience. We had to pay for optional tours during the trip that was an extra expense we had to pay so we could do the optional activity or dinner. We did get our money worth as We had an amazing time doing all Optional dinners and activities. The accommodations were all 3 to 4 star hotels they were all lovely as we only spent a short time in each hotel only for sleep and breakfast.
- +7
We had the greatest experience we could have ever asked for Alessandro certainly made it even more fantastic He is first class And the best tour guide we have ever experienced along with the bus driver Mike They both complimented each other It was very hard to believe it was the first time they had ever worked together We found the booking process… Read more · 1
went reasonably well We travelled through out Europe 15 day trip The trip was beyond our expectations As I said our tour guide made it Majority of the accommodation was at a good standard and comfortable but we do understand that it is not 5 star and breakfast in the morning was generally fantastic
Just completed a 22 night Europe Trip with Tour Leader Lara and Driver Damien (REF 1408LDN3IG). My partner and I had an absolute amazing time and would recommend this trip to everyone. Whilst the tour does cover a lot of countries in a fairly short period, the experience was everything you could expect for an affordable price. We cannot thank… Read more · 1
both our tour leader and driver enough for going above and beyond to ensure the group had a 10/10 experience.
The tour leader Kevin and driver Ishti made this tour amazing. Both friendly and knowledgable. The accomodation was comfy and clean. The breakfasts were substantial and tasty. Show details · 1
Fantastic trip can’t wait to do it again. Enjoy everything about the journey Trip leader Kev was fantastic. Show details · 1
Kevin and ishti were amazing on this trip. Ishti help us with our bags and any questions we wanted to know fantastic driver.felt very safe on the bus. Kevin couldn't ask for a better tour guide. Very informative about where we are going. What We could see. Price of things . Very helpful and understanding of our needs .went out of his way to make sure the tour went well. Highly recommend Kevin and Ishti for your tour Show details · 1
15 day premium China tour has been amazing! Our guide Leon has gone above and beyond to make sure everyone’s needs are catered to. He also arranged some extra activities when our group expressed interest in seeing different things. Seeing the Great Wall at sunset was an absolute highlight. Leon’s local guides have been expert in their cities,… Read more · 1
their English was fabulous and they obviously have great respect for Leon. Leon is funny, entertaining and has always made sure everyone is okay. In every group there are people who can’t be pleased and this tour is no different. Personally I cannot fault everything that has been provided on this tour. Food ✅ hotels ✅ company ✅ cruise ✅
Our 15-day luxury tour through China has been an absolutely outstanding experience from start to finish. Every aspect of the journey exceeded our expectations, making it a truly memorable adventure. A special mention must go to our guide, Leon, whose attentiveness, professionalism, and extensive knowledge made all the difference. He genuinely… Read more · 1
listened to the wishes and interests of our group and tailored each day to ensure everyone had the best possible experience. Leon was incredibly flexible, making thoughtful adjustments to accommodate the varying abilities and needs of the group, ensuring that every traveller felt included and comfortable.
What impressed us most was Leon's willingness to enhance the tour based on our interests. After hearing several participants express an interest in Chinese calligraphy, he organised a calligraphy class that was not originally included in the itinerary. It was these personal touches that transformed an excellent tour into an exceptional one.
The accommodation throughout the trip was of a very high standard, offering comfort and luxury at every destination. The food was another highlight, providing a tremendous culinary experience with a wide variety of delicious dishes that allowed us to explore the rich flavours of China.
This tour has also allowed us to tick off so many bucket-list experiences. Standing on the Great Wall of China, seeing the incredible Terracotta Warriors, visiting the Giant Pandas, and cruising along the magnificent Yangtze River are memories that we will cherish forever. Each destination offered something unique and unforgettable, making this journey a truly once-in-a-lifetime experience.
Leon’s knowledge of the history, culture, and local customs was remarkable, and his support throughout the tour gave us confidence and peace of mind every step of the way. He consistently went above and beyond to ensure every member of the group enjoyed the experience and made the most of every destination.
We have thoroughly enjoyed our time in China and have fallen in love with many of the towns and cities we visited. This tour has left us eager to return and further explore the incredible places we discovered along the way.
We would highly recommend this tour to anyone considering a visit to China. It has been an unforgettable experience that we will treasure for years to come.
- +1
We did the my cruises classic Europe tour for our honeymoon and didn’t regret it. It was such an amazing experience. We learned so much about the country that we’ve been to. Kevin was such a great tour leader. He gave us so many great insights and recommendations about the countries that we travelled to. You can tell that Kevin really love his… Read more · 1
job. He goes above and beyond making sure that we get the best experience possible. Even when his shift has ended he still offer us his service and bringing us to these beautiful places. He really took care of us for the 15 days we’ve been together.
Also, special mention to Ishti our coach driver. Driving us to those places safe and sound. You can tell that he is very well experienced on what he does. Even when our coach broke down on the way to Switzerland, Ishti managed to drive the coach and made it to the hotel safely.
I couldn’t ask for a better team than Ishti and Kevin their professionalism and commitment is so inspiring.
Hope to see you again both in the future.
From one of the honeymooners -Shane
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If I could hand pick my own Tour Leader/Guide, hands down I would pick Kevin Screene every time. Absolute legend, totally organised & professional. A wealth of knowledge both local and historicle absolutely made our tour all that more enjoyable. The Classic Europe Tour was fantastic value for money and both Kevin & our bus driver Ishti made it even better than we could have possibly expected. Wonderful experience Thank you Show details · 1
- +5
I had an absolute blast on the Classic Europe tour. Ishuti our driver was a legend and im pretty sure he could thread that bus through the eye of a needle, absolutely amazing. Our tour guide Kev Screene, was awesome, really chill, down to earth and a wealth of knowledge. He was organised and we didnt have to worry about a thing. Kev was patient… Read more · 1
and explained everything thoroughly and went above and beyond on this tour. Could not have had a better first experience. This trip exceeded expectations and then some. Thanks guys
- +4
We recently completed the 15 Day Premium China Small Group Tour (11–25 May 2026), from Beijing to Shanghai, and had an absolutely fantastic experience. The itinerary covered all of China’s must-see highlights, including the Great Wall, the Terracotta Warriors, Xi’an City Wall, the Yangtze River cruise, and of course the pandas! As a panda lover,… Read more · 2
visiting the Chengdu Research Base was a definite highlight.
One of the things we appreciated most was the small group size of just 21 people. It made the whole experience much more relaxed and comfortable, with plenty of space on the buses and a far less crowded feel compared to larger tours. We also really valued having a dedicated tour leader for the entire trip, supported by knowledgeable local guides in most cities who provided great local insight.
A special mention must go to Amber (our tour leader), who was simply outstanding. She was organised, knowledgeable, caring, professional and always willing to go above and beyond to help every member of the group. Nothing was ever too much trouble. As a vegetarian travelling in China, I was initially unsure how easy food would be, but Amber made sure my dietary requirements (and others' dietary requirements) were not only catered for, but that I enjoyed genuinely delicious meals throughout the trip.
The accommodation was lovely throughout the tour; however, it was not always located close to areas where we could easily explore independently at the end of the day. Shanghai was the only city where time felt very limited, and we didn’t really have any opportunity to explore independently, as the schedule was fully structured around activities and transfers. As a result, I would suggest that anyone taking this tour considers adding an extra day or two in Shanghai to allow time to explore the city independently.
Having previously travelled on larger group tours, I found this small group format far more enjoyable and personal. The combination of a smaller group, dedicated tour leader, knowledgeable local guides and an itinerary covering all of China’s major highlights made this one of the best tours I have experienced.
Highly recommended.
15 Day Premium China Small Group Tour My expectations were completely exceeded by this tour: - The booking process was easy - The accommodation and transport services were all great - The schedule, while tight on some days, was fantastic. We got to see a lot in a short time and the information provided by all the guides was terrific. - I do have… Read more · 1
to say the biggest success on the tour was being led by our guide Amber. Her English was excellent. Her knowledge was thorough & if she didn't know she'd find out for us. She looked after every single member of the group in one way, shape or form, including me - not only did she help make my birthday while on tour incredibly special, she also looked me after having gotten a virus while on the river cruise. There was nothing she wouldn't help us with or help source for us if needed. I can't speak highly enough of her as a tour guide.
- +4
15 Day Premium China Small Group Tour May 11 - May 25, 2026 The trip matched our expectations and we were very happy with the accommodation, meals and transport especially the bullet trains. We climbed The Wall, visited a variety of cities like Xi’an and Chengdu, saw the Terra-cotta Warriors, the Xi’an City Wall, pandas and relaxed on the… Read more · 1
excellent 3 day cruise on the Yangtze River. A big thank you to our Tour Guide Amber who is an exceptional leader. She is friendly, fun, approachable, extremely well organised and looked after our group right down to the smallest of details. I highly recommend Amber as she is the best tour leader I have had the pleasure of travelling with.
Latest follow-ups
Recently booked a trip to Japan, with a cruise. Spoke to Peta and Angela, and they were both very helpful, informative and pleasant. We wanted change a few details and nothing was too much trouble. I was very impressed and looked forward to further dealings with them as the trip gets closer. Show reply
Follow-up · Our cruise was great, everything went well & we were very happy with the Diamond Princess experience.
Easy booking – The booking portion of our safari/cruise was very easy with Ethan tailoring our needs to fit in with the tour. I hope the result is just as successful. Show details · 1
Follow-up · We have only fond memories of our trip to South Africa and cruising up the west coast of Africa to Barcelona. Norwegian Cruise Lines were excellent over the 20 odd days and Kruger and South Africa land portion over 10(?) days was well organised. We have subsequently used MyCruises again happily.
Very happy with My Cruises – The booking process was very quick. We dealt with Octavia who was very helpful, professional and very patient. We were asked what we were wanting and were given the available options. We have previously utilized My Cruises and once again our itineries were arranged to our satisfaction. Show details · 1
Follow-up · The Celebrity Mellenium was terrific. The ship itself was in excellent condition, the food was top class and the staff were very helpful and professional. I think the attached photo speaks for itself
In-depth reviews
The process of booking with my cruises was very easy. They were always available to answer questions or queries we had in a professional courteous manner. They delivered exactly what we had paid for and more. The accommodation and included meals were above expectation.Accomodation relevant to the country and it was lovely to get out of the big… Read more · 1
cities to relax for the evening. Most places we stayed had eating options supermarkets and a few speciality shops for anything you may need along the way and it was lovely to sit back and relax in a local neighbourhood and watch the locals going about their daily life. Our tour leader Kev went above and beyond every second of his waking hours. His wealth of knowledge was unsurpassed and with a bus load of questions all the time his patience and natural easiness with us was amazing. He was literally amazing. Some of the bus days are long and Kev kept us more than entertained with his wit banter and merriment. We could not have wanted for anything more, he made us feel very safe and as lady travellers that was very important. He kept us well informed every step of the tour. Our driver Ishti was gentle and kind with a quick wit and superb driving skills. He navigated the roads with ease and precision. He also was extremely helpful with any queries or questions we had. They worked extremely well together and we couldn't have asked for a better team. The optional tours along the way enhanced our experience and maximised the time spent in each country. It is a fast paced tour with long days combining beautiful bus road travel and walking...lots of stairs, cobblestones, bridges, and packing and unpacking but the reward is life-changing! Our tour group ages ranged from early teens to a good mix of early and latter seniors. A fabulous mix of Aussies who all bonded quickly for a happy joyous tour. I would not hesitate to recommend my cruises for your next holiday . Book the trip! You won't be disappointed.
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15 day premium China tour. So glad we chose to do this trip. We enjoyed all the activities and meet some excellent travelling companions. Hotels were excellent, travel was comfortable but long. Be prepared for moderate physical activity with lots of walking. Friendly, confident , communication, leadership, seamless planning and time management.… Read more · 1
Our guide Leon having all these skills made our experience stress free, we could safely relax and enjoy ourselves knowing with confidence that Leon had control.
We strongly value the Safety provided in group travel and found this under Leons good leadership. If you strayed off the designated route, as I did, Leon would get you back to the group, like a good Shepherd, if you were lost he would find you. Leon has a patient and charming manner. Leon was resourceful, able to ensure that all the group had opportunity to achieve their expectations. The itinerary was always clearly explained , alternatives were explored , weather conditions, terrain, mobility requirements considered and explained clearly. Travel plans and document requirements were also clearly explained . Everyone had opportunity to contribute to group decisions. Leon made every effort to ensure our needs were addressed. The local guides were great, providing entertaining stories, interesting history and local attractions.
The food experience was a highlight. Many opportunities were provided to enjoy the variety of excellent regional cuisines.
Inevitably , time spent travelling was perhaps the least enjoyable experience. However, the bus drivers were excellent the trains were very comfortable, portage was efficient . Leon and local guides ensured priority boarding, disembarkment , security checks etc.
Also, there where issues with the trip notes, particlarly last leg travel to Shanghai changes resulting in downtime waiting for flight . Would the train have been more efficient? Tipping wasn't fully explained. There were local customs on the boat , not unreasonable but unexpected. Also some portages, well worthwhile option but would have been nice to know.
In summary, we have had an excellent holiday.
My husband booked this trip classic Europe touring collection. Places in Europe I have wanted to visit for decades. I was open minded about the tour, and didn't have any expectations about the tour guide. However, meeting Alessandro and experiencing his professionalism, expertise in history, culture, language and much more, was an unexpected… Read more · 1
pleasure. This made our holiday so much better.
Alessandro provided so much information about the history of each place we visited, what to expect, the culture and simple words in the expected language to get us by.
Alessandro went above and beyond, he was caring, checked in on how I was feeling when I didn't feel so well at one point. He authenticity cared about people, and obviously passionate about his work as a travel guide, My Cruises are very blessed to have him on their staff. My husband and I will definitely book with My Cruises again, hopefully to have Alessandro as our tour guide again.
Alessandro though about everything, the vibe, connecting people, enjoying the coach ride even, such as his music play list to suit country we entered or purpose, competition game, talking about history or folk tales.
We had an absolute pleasure travelling with Alessandro.
We were also happy with the coach, accommodation, dinning, extra optional activities and amenities.
Positive reviews
Alessandro our tour guide & Mike our Coach Driver were beyond my expectations. They were patient kind & supportive @ All times during our Europe Tour . Alessandro was very knowledgeable about places & historically. Mike was a very good Driver which made us very confident in the Coach . Show details · 2
Our UK and Europe trip was absolutely brilliant from beginning to end and truly a trip of a lifetime. We saw so many beautiful places, experienced different cultures, made countless special memories and ticked off so many bucket-list dreams along the way. There were so many unforgettable moments, from seeing iconic landmarks to simply taking in… Read more · 1
the beauty and atmosphere of each new place. Every destination had something special to offer, and we came home with hundreds of photos, wonderful stories and memories we will treasure forever.
A very special mention has to go to our amazing tour guide, Alessandro. He was incredibly knowledgeable, helpful and genuinely passionate about what he does. His stories and knowledge brought every place to life, and he was always there to help and make sure we were getting the most out of our experience.
Alessandro truly made our trip everything it was. His kindness, humour and willingness to go above and beyond made such a difference.
It was an unforgettable adventure that we will talk about for years to come. We are so grateful for the experience and all the beautiful memories we made. We couldn’t recommend it highly enough!
I had a wonderful European tour, and it was absolutely worth every penny I paid! Everything was so well organised, and all the optional tours I purchased were so much fun and added even more amazing experiences to the trip. A special shout-out to Alessandro, our Italian tour guide, who was so lovely, kind, and helpful to everyone. He always… Read more · 1
prioritised our safety and made sure we knew what to do and where to go. His care and guidance made our trip even more enjoyable and stress-free. Highly recommend Europe trip!!
Negative reviews
We have booked a trip for May 2027 that includes includes flights. We were told we would have three choices of flights that could be booked only to be sent flights to and from Rome flying into Doha that has a level 3 warning due to the conflict and dangerous war going on there. We requested to have flights booked that do not include the middle… Read more
east and have been told this would be considered a personal preference change costing an additional $1200. Be very careful booking with this company they clearly don’t care about sending people into a war zone and the fact that the Government is warning people about travelling there and travel insurers either won’t cover you or expect exhorbent amounts to cover you. Definitely misleading marketing. A trip we were looking forward to has now become stressful when we wouldn’t have booked it had we known mycruises were going to do this. Very unhappy with Mycruises at what we see as a failure of duty of care.
These people book flights to arrive at destination in a foreign Country late at night. It is behind normal people comprehension why they do that and if you do not pay attention to the small print, you get done like it happened to us. Unfortunately, I did not read their reviews before booking with this mob and I overlooked the small print. My wife… Read more
and I were traumatised by late arrival at Gatwick Airport from Melbourne, Australia. Arrived at the accommodation in the early hours of the morning with little sleep since we had to meet the tour guide by 8am. for the June 2026 European Land Tour. Disappointing experience due to a disgraceful flight booking management by My Cruises. When booking, please, read small prints because they will not tell you!
Hi John, thank you for sharing your feedback. For… Read more
Post sales service is disgraceful. - manage my booking portal is not available. Has been this way for at least a week. - chat option responds with a message that it's unavailable - requested a call back 4 days ago, no response. I regret booking with them and won't again.
Follow-up · I contacted MYC by email as the chat bot was useless and the phone wait was 30 minutes and I could not wait. The Manage My Booking portal came back on line after about 3 weeks for "upgrade" but one of my previously documented flights was missing. I emailed my concerns but was assured it was still confirmed but was simply not showing in my… Read more
Hi Bruce, Thank you for raising this with us, and I'm… Read more (+1 reply)
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