My Cruises

With these tuff frustrating times I cannot believe how good the service has been with Mycruises .... we have a unusual personal situation for going on a cruise which is our problem , but the girl has been so help full.. We have to be patient in these times as it isn't their fault when cruises are cancelled. We will continue booking trips with them.

I can only be objective and state the facts…..
My cruises have been holding my NCL refund since 2 March 2022, it was confirmed to me on 4 April that my cruises have received the refund. I have made 4 phone calls since then with the only outcome being Refunds are looking in to it and will contact me. Have had no satisfaction whatsoever! What do I do next??? Worst cruise company I have ever dealt with.

I am a patient person but My Cruises have been shocking at dealing with a cruise credit owing to me from celebrity cruises. After starting the process 3 months ago and about 5 phone calls to them, each time being told they had no answer, I got the number for the 3rd party supplier and rang them myself. They had it sorted for me in 20 mins. Why couldn't My Cruises just ring them instead of emailing. Absolutely terrible customer service.

Very good and easy booking experience, explained in detail in a friendly and efficient manner. Very quick replies, Emails sent promptly, Thankyou, looking forward to cruising again with My Cruises.

Found out by a call that our October cruise had been cancelled. They said they emailed me the night before but they didnt. Many emails back and forth with options but when i try and suggest other cruises i keep getting no that package is no longer available or we can do that but at retail prices But the cruise is still available on other sites. Clearly the ship being in dry dock on the date we were meant to sail was a planned thing, how could MC not have known. I have handed over 42000 for this holiday and MC are doing bugger all to make it rig...

I received an email last night in regards to our booking for October stating that it would need to be changed. I rang this morning expecting to be on hold for most of the day but the call was answered within half an hour by Johnny. I would like to give him a 5 star thumbs up review for all of his help in answering my queries about changing the date. He was very professional, courteous and helpful. Well done My Cruises!

Found out our tour was cancelled via a Facebook page. Have called and emailed trying to arrange a replacement cruise and had no response. Meanwhile time is going by and we are missing out on other opportunities! Can’t even get confirmation that the land tour will proceed which was booked in conjunction with this cancelled cruise ! So frustrating the lack of communication! They need to hire more staff. Will never book through them again because of the lack of communication.

Booked 2 cruises with them back in 2021, due to Covid they had been cancelled and I was offered to get a refund or credit on 24 March 2022. I wrote back to them on 29 March 2022 that I would like to get a refund for both cancellations and received a reply from Tara Fenton on 31 March 2022 that they will get back to me within 3-4 weeks. Since I hadn't heard anything from them, I emailed them again on 17 May 2022 and received an automated reply that they will reply within 5 working business days. Admittedly, it's shy one day of 5 working days, but I am sick of being ignored and would like to know what happened to my refund.

We booked a trip through MyCruises in December 2020 for September 2022 to Europe, flights were meant to be booked by September 2021 and completely understand due to COVID they could not be booked this early, however the only contact made was when I called to enquiry what was going on, kept getting told you will get a call in a couple of weeks, we are now mid May 2022 and still not a call, email or text. When I rang to cancel the trip I was told by Vicky that 'we are an online booking servicing, we do NOT hold your hand through the process' she...

Booking process very easy and responses from staff made everything easy. The staff I dealt with were very experienced and answered all questions I asked. Would not hesitate to book again for another cruise.

The agent I spoke to was very personable. He had an excellent manner and was a pleasure to deal with. I have booked with My Cruises before and was very pleased with its ease of contact and the quality of the package and experience they provide. Looking forward to this next holiday through them.

Booking process is easy with My Cruises. This is the third time I have booked with them and I have never been disappointed. I am sure that there will be a 4th time as they offer value for money and great service. All the staff that I've dealt with have been knowledgeable and great to talk with.

I called and dealt with a lovely lady called April.
Omg her knowledge and assistance were 1st rate. Felt confident enough to book the cruise next day. Her emails were prompt

Very easy to contact the company and to make my initial booking. This sounds an amazing holiday with interesting ports. Will be looking forward to this wonderful trip. Thank you Pani

This is just a booking review, Pani was very thorough and explained all details! He answered all my queries and we are looking forward to a great cruise in 2023!