1,910 reviews
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- +2
My wife and I have just gone to the 15 days Europe Christmas Markets Tour. This is very similar to the Classic Europe Tour so the feedback should apply too. The tour definitely has the value for money, hitting majority of the major sight seeing spots in limited amount of time. Due to that reason, be prepared to have a few early mornings and late… Read more · 1
nights. Whilst it can be tiring, my wife and I had the time of our lives. Everything have been organised and didn't need to think much. Our tour guide Michelle did an amazing job, providing background stories of each spots and we felt comfortable and informed the whole way. Bus driver Gareth was very reliable and got us there everytime without too much issues. Helping us with all of our luggages and kept the bus awesomely clean and tidy everyday. Both definitely made the trip well worth the money and effort. Would definitely consider to go with mycruise again.
I was overseas on another MyCruises package when I received a notice for a second installment payment for a Package for next Oct26. I requested a postponement in the payment until I returned on the 06Dec25. Temira was very pleasant and courteous to deal with. Show details · 1
We had a wonderful time on the tour—an experience that was both fun and truly unforgettable. Despite the weather not being on our side at times, it never became a hindrance to our enjoyment. Everything was organized smoothly from start to finish. The coach bus was clean and comfortable, and Antonio’s excellent driving skills made the journey feel… Read more · 1
safe and relaxing throughout. We really appreciated his professionalism and calm handling of the roads.
Our tour leader, Lara, was equally impressive. Her communication was clear, engaging, and always upbeat. She kept the group well-informed and entertained, especially with the fun games she prepared to make sure no one felt bored during the long rides. Her energy and enthusiasm added so much to the overall experience.
Overall, it was a well-coordinated tour led by a fantastic team. Thank you for making our trip memorable!
Kevin Screene was tour leader for 15 day European classic tour.I found Kev to be very helpful and have a very knowledgeable of all the countries we visited. Very pleasant demeanour. We will recommend Kev for any future tours. Show details · 1
My cruises classic tour with Kevin Screene 15/10/3025 was so amazing! Kev was clever and always there when you need help. We enjoyed our first Europe tour experience. Show details · 1
- +7
Coming to the back end of our Taste of Europe Tour and Kevin Screene, our tour leader has been exceptional. He goes above and beyond on everything. With his experience and knowledge you get a vast, knowledgeable and entertaining commentary. He always has your wellbeing and safety in mind at all times. Will definitely book with My Cruises again and hopefully get Kevin as the tour guide. Show details · 1
- +4
Just finished with My Cruises 24-day Best Of Europe Tour and it was indeed, the Best! Our Tour Leader Lara Feinstein did an incredibly awesome job together with our coach driver Artur. Lara is fun, full of energy, accommodating, accessible, and always ready to help/assist. Lara is a well-organized leader keeping us informed/updated of the upcoming… Read more · 1
activities the following day and the next so we get to prepare what’s coming up in advance. There were times during the trip when it seems like impossible to accomplish or visit places due to weather conditions and local activities, but Lara made ALL THINGS POSSIBLE and at the end of the day, we made it through all those hindrances. Well done, Lara! And of course, Artur’s driving skills and keeping us always safe on the road. Thank you, Artur! I did most of the optional tours with My Cruises and I was happy that I did not make any bookings outside My Cruises as all that I wanted to see, experience local folk shows, know about historical events, landmarks that I have wished to visit/explore were covered by the optional tours led by Lara and the local guides. The Swiss Mt Pilatus surprised us with an unexpected snow experience, Vatican highlights with Sistine Chapel painted by Michael Angelo made me cry for joy, went through the Holy Door that is only open every 25 years, the classical music concert in Vienna was grandeur! The arts, the architecture, the canals!…and so on and so forth. For me, everything on this tour was perfectly curated to visit and experience 15 countries in just 24 days. The food that was included or part on tour was most of the time fairly good, but a few did not agree with my palate. But, the wines and beers made me finish all of the foods served! We also tried some local foods, delicacies, and drinks suggested by our Tour Leader Lara and mostly were delicious and exceptional! There were 46 of us who travelled from different parts of Australia for this Best of Europe Tour and within 24 days I got to develop beautiful friendships with some great individuals and already planning for our next My Cruises adventure.
- +3
I recently went on the Best of Europe tour in Sept-Oct 2025, it was an amazing experience getting to see a snap shot of 15 countries in 24 days. The booking process was easy and informative, flights times perfect, the tour ran like clockwork thanks to the brilliant tour leader Tiago and fantastistic driver Adam. I met a vast amount of Aussies and… Read more · 1
formed some great friendships. Please note: This tour is full on, you need to be fit, you need to be able to climb stairs, jump on subways to get a feel for how the locals live, your up early and back to the hotels relatively late, you will walk on some days 10km +. Optional tours are an added cost but worth every Euro $. Overall this was one of the best holidays I have experienced. Thank you My Cruises and a massive Thank you to Tiago and Adam!!
Kevin is a brilliant tour Manager and guide. We give him a 10+ so knowledgeable, caring and helpful. Kevin goes above and beyond making sure all people on his tour are having a great time. If you’re a first time traveler overseas Kevin is the guide to have recommended him highly. Show details · 1
I did the Grand Europe tour 30 days, fantastic experience. Not for those who have mobility difficulties as this tour was full on, lots of activities including walking. Liam Leith was tour leader for first part of tour, Liam had some good knowledge of England and Ireland, he was fun and friendly. Kevin Screene was our tour leader for second… Read more · 1
part of tour, this part of tour was amazing Kev was full of knowledge, experience, very professional and friendly. Kev had our back on every level. Kev kept us all safe in parts of the world where there was undesirables such as pick pocket’s and gypsies. I recommend this tour as I had a great time and learnt so much, and I recommend Kev and Liam as tour leaders.
We had an amazing 29 day UK and Europe trip with My Cruises. Our UK tour leader Liam was amazing and our Europe leader Kevin is a wealth of knowledge Julie & Bob SA Australia Show details · 1
Best of Europe - our wonderful guide Gemma made our 23 day tour absolutely amazing. Her knowledge of history, local cities, public transport made for a stress free trip. We chose to pay for most of the additional tours which were all well run by both external guides and Gemma. Highly recommend them - wish we had known they would be offered prior… Read more · 1
to the final documents as we wouldn’t have booked private tours in Rome. Made friends that I believe will become life long. Gemma’s advice for local activities in the cities we visited was invaluable. 45 persons of all shapes and sizes makes for an interesting experience - but Gemma handled all situations with diplomacy and respect. Our accommodation was good to exceptional. There was only 1 hotel that left a little to be desired. Included meals were sometimes disappointing however at the end of very busy days were appreciated. The beginning of the tour was extremely full on (lots of walking, late nights, early mornings) however it slowed down to a more relaxed pace after the first week. Our only criticism is that we would have appreciated early notice of extra activities so they could be factored into the budget. This would have also prevented us from booking external tours. From the initial contact with Mycruises to the tour itself we would highly recommend them if you are looking to experience the Best of Europe. A lot to see in a short time however so much fun. If you have Gemma as your guide that is your tour Bonus. Thank you Gemma for 23 days of laughter, amazing experiences and a lifetime of wonderful memories.
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Disappointed. Booked holiday with flight centre which includes MyCruise component. My cruise say they don’t have a booking for me because they don’t have anything to do with travel agent side. I have tried contacting but no responses. Booking number given says not correct generally sad that we have always booked stuff ourselves and first time we… Read more
use travel agent we get run around and no help, OHH but I do get heaps of SMS and email adverts now ☹️ now when submitting this it says give them chance to review before posting but they don’t reply!
- +2
Overall the Europe trip was fine with the exception in Switzerland for the optional glacier 3000 tour. We went in November 2025. There was an incident where unexpected winter weather was encountered and the bus lost traction heading to the glacier peak. Snow chains were attempted and failed for the tyres. The bus ended up slipping off of the road… Read more
alone a ridge. I emailed about the experience and attached is their response and my real life experience. You can see for yourself money rules. See attached for the ‘views’ and the bus’s approx 3cm slide off the road , when as a passenger the bus was off the road and hit a pole which stopped the bus …. But hey the person in the office experienced it right?
The cost of this experience apart from the lasting trauma - more then 300€ for 2 people
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Latest follow-ups
First time doing a holiday with a tour guide like this, this tour was awesome, seen everything we expected and more, the tour guide was Kev screene, im so glad we got kev , he knows his history and showed us everything possible in the time we had. Show reply
Follow-up · The tour was 100% as promised, nothing bad i could say about the tour, only negative is that 2 months later i am still waiting for refunds on flights that were cancelled, we were told 48hrs, its now been almost 2 months.
Currently on our 4th MyCruises booking. Have also travelled with their MyThailand and MyFiji groups. Generally good to deal with. Staff always helpful. Minor things like show our cruise ship cabin "to be assigned" when the cruise line have showed… Read more
allocated cabin on their app for over 2 weeks and not knowing what hotels we'll be staying in until 2 weeks out from departure are a little annoying for people who like to plan and research. Would be good to be able to look at nearby transport links for example. I have been able to plan a 2027 cruise cheaper by booking directly with cruise line so suggest you always compare pricing.
Follow-up · Less than 2 weeks till departure and we are still waiting for final itinerary and accommodation to be provided. Very annoying as we have private tours wanting to know pick up details etc and we also want to research how much the resort taxes etc are for the USA accommodation. Our cabin is still showing as "to be assigned" on the MyCruises site… Read more
Hannah Greyson gave excellent service and advice to resolve my issue (booking reference) and sent me all travel portfolio and a travel insurance quote. Super knowledgeable and helpful. Show 2 replies
Follow-up · MyCruises was acting for Ignite, the actual tour organisers, who have a partner in China who actually deliver all the activities like clockwork. The tour was 12 days Treasures of China and was the trip of my lifetime. Between these 3 organisations, everything went smoothly without a hitch from the moment we booked until we got back. Guides… Read more
In-depth reviews
⭐️⭐️⭐️⭐️⭐️ An unforgettable first Europe trip! This was my first time in Europe, and I genuinely couldn’t have imagined a better experience. The European Escapade tour was so much fun, and I felt like I got to experience a little bit of everything. A huge shoutout to Larissa Natasha Helen Feinstein our tour leader, who absolutely made this trip.… Read more · 1
She was so energetic, positive, and full of life every single day. Her enthusiasm was contagious, and she always greeted us with the biggest, warmest smile — even on the longest travel days. She truly cared about each person on the tour, and it showed in everything she did.
And Soni, our driver, was just as incredible. His calmness, kindness, and amazing smile made the whole coach feel relaxed and happy. He made every journey feel smooth and safe, and his gentle presence added so much to the experience.
Together, Lara and Soni were the perfect team — and they made this tour unforgettable.
I’m so grateful for all the memories, the laughs, and the chance to see Europe in such a fun and meaningful way. If you’re thinking about doing this tour, I highly recommend it — especially with Lara and Soni. They truly made the trip feel special.
Don't use this company, worst experience ever, hundreds in extra costs that you have to pay, this company should be investigated, once you have paid you are on your own, don't bother trying to contact them as they fob you off. You pay high prices and get the cheapest flights and accommodation they can buy; the flights were changed numerous times… Read more
over a number of months and each time we choose our seats at the front but on the plane but on the day, we were allocated seats near the toilets at the rear of the plane. Worst company ever, instead of direct flights or a single connecting flight they booked the cheapest route possible it took 3-4 flights to get to the final destinations, very very tiring and exhausting and only left with 20 minutes to rush to the next terminal for the connecting flight...also the other rip off is because they source the cheapest nastiest components to this trip we had to pay hundreds for CARRY ON LUGGAGE and on some flights, we weren't allowed carry-on bags at all....well done My Cruises you have the award the for the biggest travel rip off company. We were allocated the smallest and noisiest cabin on the ship, no sleep due to constant noise Do yourself a favor DON'T USE MY CRUISES, you will regret it once you have paid them thousands of $$$ and realise you are on your own, as they tell you it is your problem to solve. Absolutely the worst company and trip we have ever had.
Lesson learned we won't use them ever again.
Dear Zohn, I have responded to your other review, but… Read more (+1 reply)
We booked the Rome to Miami Package that included accommodation in Rome to start and in Miami at the finish, air travel from Australia and the MSC Divina 21 day sea package, finally return air travel from the USA to Brisbane.. Follows an extensive review of this holiday. It started badly with a pop-up lounge at Brisbane International airport… Read more · 1
that was uncomfortable and had unacceptable mostly Indian food and we would have been better off just staying in the terminal. The flight out was with Emirates on an A380 in Economy and this was fairly comfortable, unremarkable and uneventful which is pretty much what you want with international air travel anyway. The three hour stop over in Dubai was in an extremely comfortable lounge we booked privately that spared us the agony of going anywhere in Dubai. When we arrived in Rome we had no ground transport provided so we took a. crazy shuttle to the hotel in Prati near the Vatican on the left bank of the River Tiber. The hotel Mama Shelter was a little odd, the rooms were decorated in the style of The Rocky Horror Show and the front desk was The Rocky Horror Show, .run by kids who barely knew what they were doing. The hotel rather remote but it was roomy, the shower was fine and they have a huge breakfast restaurant heavily patronised which gave you us good start to the day. There were also some outstanding restaurants in this neighborhood which we had an opportunity to try. Try Romane 10/10! Try Secondo Traditione 10/10!! Moving on from Rome we needed to get to the Civitavechia Cruise Port, quite remote from the city and no transport provided, so we took a taxi that cost us Euros 140 or around 270 Australian dollars! Ouch!! The hotel had no available transport solution. At the cruise port check in to the MSC Divina cruise ship was rather uneventful although we did have problems with a dispute about the form in which the ESTA would be presented to the MSC check in desk.They wanted a piece of paper!! After the resolution of that problem with a digital ESTA we boarded the ship without any difficulty and found our way to our fantail cabin 12266 at the rear of the ship. We dealt with some minor issues around the dinner booking schedule promptly and ate early dinner at the Black Crab inclusive for the following 3 weeks. What was immediately apparent was the lack of any sort of welcoming amenity in the cabin. On the upgrade at cost Fantastica package we had unfulfilled expectations ...The cabin was fairly typically appointed and reasonably spacious. MSC Divina is gorgeous, built in 2012 as a tribute to Italian culture and launched by Sophia Loren, it's just beautiful. Think mid-century Italianate Palazzo with a touch of Las Vegas and you have an idea of the style of this boat. In the ensuing three weeks at a dozen port visits we became inured to the chaotic Italian (dis) organisation, while loving the crew. and bonding with our cosmopolis of fellow travellers. Having visited most of these ports previously we elected to stay aboard the ship on all stops other than Alicante, where we met up with my wife's former tennis mate from the Gold Coast, now living in Spain, for lunch. We made quite a few lifetime cruise mates en route and our multicultural dinner table was made up of Puerto Ricans, Persians (!!),French Canadians, Koreans and of course we Aussies! Plusses: the boat obviously, the public spaces, the pools, the massive inclusive Manitou buffet, the gorgeous formal Black Crab restaurant, the wine list, the bar service,. our gold stewards at dinner and in the cabin. Minuses: the cold food at dinner, the unresolved cabin issues with air conditioning, plumbing and the shower, the relatively poor entertainment provided. The standard of the restaurant food was poor at first but improved markedly over the 3 weeks (the lead chef changed in Barcelona we were told) and was excellent by the end of cruise. After 21 sea days it say we arrived at Miami MSC cruise port and an orderly disembarkation. There were six other cruise ships in port that day so it was humungously busy and it took us quite a while to get to our package hotel, the Upsun Social Club in South Beach, by Uber. Another unusual hotel, in preindustrial art deco style, although a recent build, pool on the roof, we liked it, but not our painfully tiny room, really only suitable for one person, a twin bed and one uncomfortable dining chair for occasional seating. They wanted us to pay extra to get an adequate room! But we did have our first decent shower in 3 weeks.. We'd suggest MyCruises would get a better response with practical hotel rooms in packages at marginal additional up front cost!! After Miami we flew to LA with AA to stay with old friends for a few days before finally returning home to Brisbane with Qantas. We paid around $16K for the package and think that overall it was reasonable value.The MyCruises itinerary executed to plan without any serious issues beyond accomodation standards as noted. We'd fly with Emirates again and cruise with MSC again. Overall, 4 out of 5. Ciao. Liz and Dennis Leman.Varsity Lakes.Queensland.
Positive reviews
Jax and I had the most amazing time our tour guide Kevin was so helpful, knowledgeable and made the experience in Europe fantastic. Lorraine in our UK leg of our tour was also amazing and the tour was above our expectations. Show details · 1
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we spent an amazing 2 weeks being taken around Europe with our tour leader Kevin,he was a wealth of knowledge and gave lots of insight of what to expect and where to go to get the best experience, Show reply
Dear Electra Bryant, Thank you for your time and kind friendly assistance in locating our missing second deposit instalment. You were very patience and really took the time assuring me that you would do all you could to locate the missing money. You managed to calm me down from my panic attack. Thank you so much ! I appreciate your time and… Read more · 1
help very much.
I do hope, all your hard work and effort will be rewarded accordingly.
Thanks again.
Best wishes, Rusani.
Negative reviews
Poor communication. Tried to cancel because of a cancer diagnosis. Worst customer service I have encountered, Be very careful booking with this travel agency,
Hello, Thank you for taking the time to share your… Read more (+1 reply)
There were 40 people on our " small group tour", and we travelled in tandem with another group of 36. A total of 76 tourists to check in and out of the same motel, queue at attractions, shop in gift shops, check out of hotels. It was bedlam, with a lot of time wasted waiting for keys to your room. Poor tour guide was kept busy making sure we were… Read more
all together. Before I finalised the trip I did ask how many of us were in the group, and was assured it was a "small group tour". Next time I travel I will be confirming group size before I pay. 40 is not what I reguard as a small group.
Hi Gail, Thank you for taking the time to share your… Read more
Very disappointing experience with My Cruises. As first-time cruisers, we were never told excursions needed to be booked in advance, so we missed out on the ones we really wanted. We also weren’t clearly informed that some excursions cost extra, despite the “included” advertising. Poor communication and lack of transparency turned what should have been an exciting trip into a frustrating experience.
Hi Pam, Thank you for taking the time to share your… Read more
Recent reviews
Benjamin was fantastic to deal with when booking our 14-day Classic China tour in September 2026. He was helpful, quick to respond, and made the whole process very easy. Highly recommend! Show reply
Benjamin was fantastic to deal with when booking our European tour for our honeymoon next year. He was incredibly helpful, quick to respond, and made the whole process incredibly easy. Highly recommend! Show reply
Kev set up the What's Up page and communicated with us around packing, finance and things to look out for. Felt really prepared. Kev informed us of how much walking and bus time to expect. On tour Kev has so much knowledge and experience of Europe. History, and great places to eat and shop Loved every minutes. Show details · 1
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Hi Dave, thank you for taking the time to provide this… Read more