My Cruises

We have completed our second cruise package with My Cruises, this time we were left very disappointed. After confirming multiple times at time of booking and post booking that we are travelling with another couple we were assured that our bookings were linked. When we got our flight details, for 3 out of the 6 flights in the package we were on… Read more

different flight, some with different airlines. After multiple calls and emails we manage to rectify 2 of the flights. That was only the start of the problems with the flights. Part of the package was to fly from Munich to London before boarding our cruise the next morning. For some reason (possibly cost) we were booked to fly Munich-Frankfurt, Frankfurt-London. We had only 1.5hrs to transfer in Frankfurt, unfortunately it took over 3 hours to get through customs in Frankfurt. We rang and contacted My Cruises from the line during the 3 hour wait only to be told “sorry nothing we can do and to just ask someone there if you can skip the line.” Frankfurt airport staff had no interest in letting us skip the line. With our departure the next morning for our Cruise obviously this caused us a high level of stress. My Cruises gave us no options or potential help for what to do when we would obviously not make our flight. We managed to get through customs and find the Lufthansa customer centre and after another 1.5 hours waiting managed to get 4 seats on the last flight out of Frankfurt to London at 9:30pm. (Originally supposed to fly out of Frankfurt at 11:00am) which meant we landed in London and got to our hotel after midnight. Our hotel in Munich was a long way out of the city and the hotel in London along with being a long way out of the city had a musty smell in our room and a stale smoke smell in our travelling companions room. Our cruise was enjoyable but not impressed at all with My Cruises after sales help.

I spoke with Hannah Grayson this morning about our cruise booking leaving in December 2026. She has been very helpful and professional and was able to supply any information I needed to put my mind at ease . Thankyou Hannah for looking after us . Kind Regards James & Diane Cusack

Easy to book will update trip rating once we have been Show reply

African Mystique with Regatta – Fantastic service from Pani - very patient. He made the booking process so easy - especially when I was having trouble with my phone & entering the credit card details!! We have been trying unsuccessfully to get a cruise with My Cruises as they have… Read more

such good deals that they sell out so fast. This trip is one we wanted to do some time ago & then everything got shut down with the pandemic. This will be an awesome trip & covering all those obscure African countries you cant get to otherwise. Thanks for all your expertise Pani.

Travel Insurance – Rang to get a quote on travel insurance.Spoke to Simon and had good service from the start. He answered all of my questions quickly. Show reply

I had a couple of problems with obtaining visas for African countries we will be travelling to with Explorations by Norwegian. A wonderfully helpful lady called Keira answered my questions and gave me links I could actually use. She was very prompt and I had everything organised within a couple of hours instead of dates, as has happened with other companies. Show reply

Keira was wonderful in arranging the transfer from hotel to port for our forthcoming cruise from Southampton to Cape Town. We have booked many cruises from other companies but so far Keira has come up best, in terms of efficiency and good customer service. Show reply

I didn't have to wait long on the phone and Hannah was extremely helpful and very friendly and she answered my questions and query very professional and knowledgeable Show reply

This is a what I have written to My Cruises whist still on a current cruise in Europe which we took on the Regatta because we were considering a 12 month cruise next year on the Regatta. So glad we spent the money to check the ship out before committing to a 12 month cruise. Explorations by Norwegian — Regatta Experience — My Cruises Management' … Read more

Seeing as you asked, I’ll outline our experiences on the Regatta. My Wife and I are now on our 25th cruise which were done with a variety of cruise lines. The Regatta experience would rate as one of the worst.

To begin, the boarding process was a complete schmozzle. The 2 nights in Lisbon was definitely a must after the 24 hour flight and more than 30 hours awake. Other passengers at the hotel all quoted differing information they were given by My Cruises. -- Most were unimpressed. --

The Regatta was docked away from the main Cruise Terminal. Taxis and Uber were dropping people at the main terminal and passengers had to lug their baggage over half a kilometre to where the Regatta was docked. Not a good start to the cruise. All that could have been avoided had My Cruises supplied the correct information at the hotel or by email updates.

Once on board, the Penthouse balcony room was a pleasant surprise and quite comfortable. The ship itself is pleasant but dated and in need of refurbishment. The steam room and spa were out of action on a number of occasions.

The staff are very professional and pleasant, however some were still confused about passengers entitlements from the Oceania days to the current regime. That confusion also extends to passengers that did their research when the ship facilities and expected services were provided by Oceania; to many passengers there appears to be a huge diminishment of expected perks.

Personally, our own summation of changes is that most of the senior and best chefs must have stayed with the previous operator when the ship was transferred to the new operators, due to the fact that the standard of food in the main dining room is abysmal and sometimes inedible and repetitive day to day. The buffet is inedible. The Waves Grill is the best food on offer: Club Sandwiches and Reuben Sandwiches.

Daily cabin service is way below expectations. The cabin is only serviced once a day in the morning. No afternoon or evening service is provided, so if showers and towels are used after pool or other activities no new towels are provided nor is the bed turned down or curtains closed as provided by virtually all other cruise lines. The quality of the water in the bathroom is terrible and has left an orange ring on my wife’s water container in her c-pap machine.

Entertainment may as well not be provided; very limited and repetitive.

All in all not a pleasant experience nor one we would want to be subjected to for a whole year.

Regards,

I recently completed a four week holiday with My Cruises, and the contrast between the first two weeks and the last two weeks was extremely significant. The first half of the trip (UK section) was excellent. Our guide, Marina, was knowledgeable, organised, and consistently professional. She communicated clearly, ensured everyone was comfortable,… Read more

and created a positive atmosphere throughout. The itinerary ran smoothly, and her care for the group was obvious. The only minor issue during this part was the enforced daily seat rotation on the bus. As a group of adults, being told where to sit each day felt unnecessary and somewhat childish. It didn’t overshadow the experience, but it was out of place for a tour of this level. The second half of the tour, however, was extremely disappointing and at times inappropriate. From the beginning, the introduction by the new guide was nearly 1.5 hours of unfocused talking while the group stood in a foyer. The information lacked clarity, structure, and relevance. Throughout this portion of the trip, several concerning patterns emerged: • Unclear daily plans — We were rarely given clear information about the next day’s schedule, causing confusion and frustration. • Excessive personal talk — The guide frequently talked about himself rather than providing useful details about the destinations or activities. • Misleading hotel descriptions — Every hotel was described as “very nice” and something we would “love,” yet several were low rated. This was acceptable given the tour type, but the constant overselling felt disingenuous. • Political opinions shared — He repeatedly discussed his political views, which was inappropriate and uncomfortable for many travellers. • Sexual innuendos — He frequently made sexual jokes and innuendos, despite the group ranging from 14 to 70 years old, including families. One of the most concerning moments occurred in Amsterdam. The only time the guide provided detailed information was when discussing the Red-Light District. His language was explicit, graphic, and went on for nearly an hour. He encouraged the group to visit sex shops “at least to have a look,” and then led us through the district without giving anyone the option to decline. Several travellers, myself included, were shocked — especially given the presence of families and younger travellers. He also encouraged the group to try drug infused gummy bears, stating it was “part of the Amsterdam experience.” Shockingly, one traveller followed this suggestion. And was a previous tour guide with Contiki. In Florence, important to us, we had hoped for free time to explore museums and the city. Instead, the guide took us to a leather shop and a gold shop, applying consistent pressure to purchase items. After these visits, we were left with only 50 minutes to look around — not even enough time to visit a single museum. The guide’s behaviour also extended to the music he played on the bus. Much of it was inappropriate for a mixed age group, including his favourite song, “Am I Ever Gonna See Your Face Again”, which he sang loudly using the explicit chant associated with it. Some of us found this uncomfortable, and we have videos of him performing it. He encouraged alcohol consumption on the bus by selling beer during travel days. Water was also sold, but the emphasis on alcohol felt inappropriate for a group that included teenagers and families. His knowledge of the destinations was minimal; most commentary consisted of personal opinions rather than information. In contrast, our bus driver was consistently respectful, professional, and patient — often becoming the target of the guide’s inappropriate humour, which was uncomfortable to witness. The guide frequently spoke about his time as a Contiki tour leader, and based on his behaviour, that environment may be more suited to his style. His immaturity and lack of professionalism were not appropriate for this tour demographic. The most personally upsetting moment occurred when I asked about the timing of an optional evening activity. I had already booked a separate day tour for our free day, and when I mentioned this, he became visibly unhappy, pushed my paperwork back at me, and told me to “go away.” This behaviour was disrespectful, unprofessional, and witnessed by other travellers who were equally shocked. He also applied pressure regarding the end of trip survey, repeatedly telling the group he expected 5 star reviews from everyone. This was uncomfortable and inappropriate, especially given the issues throughout the tour. In contrast, our previous guide, Marina, simply asked us to be honest — a far more professional approach. His tipping expectations followed the same pattern, delivered in a way that felt pressured rather than optional or based on service quality. Given my background working in drug and alcohol support, I found some of his behaviour concerning enough that I believe he should undergo appropriate professional screening. Positives from the overall trip: • Lovely people — We met wonderful fellow travellers who made parts of the trip enjoyable despite the issues. • Our own Normandy tour. • UK portion excellent — The UK section was outstanding thanks to Marina.

• Grateful for prior Europe experience — My husband and I were grateful we had previously visited Europe 2 years ago and experienced it in a much better way. In summary, the first half of the holiday was excellent thanks to Marina’s professionalism and care. Unfortunately, the second half was overshadowed by poor communication, inappropriate behaviour, and a lack of respect from the guide. I hope the company takes this feedback seriously, as the difference between the two guides had a significant impact on the overall experience.

Heidi from MyCruises helped me sort out some minor issues with my booking. She followed it through and went above and beyond to ensure I had those issues rectified in a timely manner, thankyou Heidi , it's a pleasure dealing with someone who gets back to you and follows through Show details ·  1

Me and my partner had such a great experience with our tour guide! Alessandro was incredibly helpful, patient, friendly, knowledgeable and made sure everyone felt comfortable throughout the tour. He was also really funny and kept us entertained with his great sense of humor. I would definitely recommend him to anyone looking for a fantastic tour guide! Show details ·  1