1,953 reviews
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AI reviews summary
The overall sentiment for My Cruises is highly positive, driven by exceptional tour leaders and a professional booking team. Customers frequently highlight the "Classic Europe" and "Premium China" tours as excellent value for money, offering comprehensive "taster" experiences. However, a significant segment of feedback reveals frustrations regarding logistical transparency, specifically around "hidden" costs, indirect flight routing, and the physical intensity of fast-paced itineraries.
Pros
- Exceptional Tour Personnel: Tour leaders (notably Kevin, Amber, and Lara) and coach drivers are consistently praised for their deep local knowledge, professionalism, and ability to handle medical emergencies or itinerary adjustments.
- Efficient Booking and Support: The sales and after-sales teams (specifically Benjamin, Electra, and Temira) are commended for their prompt communication, patience with first-time cruisers, and helpfulness with documentation.
- Strong Itinerary Value: Many travellers report that the packages provide a high-value way to see numerous bucket-list attractions (e.g., the Great Wall, European capitals) in a short period that would be difficult to coordinate independently.
- High-Quality Accommodation in Specific Tours: Hotels for the China and South Africa tours are frequently described as "top-notch" and "excellent," exceeding expectations for the price point.
Cons
- Logistical Transparency and "Hidden" Fees: Multiple reports indicate frustration over undisclosed mandatory costs, such as hotel resort fees, tipping expectations, portage charges for trains, and expensive shore transfers.
- Inconvenient Flight Routing: A recurring complaint involves the booking of "cheapest possible" flight paths, resulting in indirect routes, long layovers, and additional costs for carry-on luggage or seat selection.
- Hotel Locations and Standards (Europe): In contrast to the China tours, several European tour participants found hotels to be located far from city centres, limiting independent exploration and requiring expensive public transport or additional optional tours.
- Physical Demands and Pace: Some travellers found the "moderate" activity rating misleading, noting that the itineraries involve very long days (often 14,000+ steps) and early starts that can be taxing for mature-age travellers.
Verdict
My Cruises is a strong choice for travellers seeking well-guided, high-value group tours that cover extensive ground in a single trip. While the staff service is exemplary, consumers should meticulously review flight itineraries and factor in additional budget for transfers, tips, and "optional" excursions that are often necessary to see major sights.
We found Kevin so professional and his knowledge of the places we went was amazing. Nothing was too much trouble for him and he treated us all equally. We were so much looking for our holiday and we had a great time meeting a lot of lovely people. We were so fortunate having Kevin as our Guide. Thank you Kevin for making a holiday better than we could even expected Show details · 1
I have had a wonderful time our driver Bela and guide Kev were both amazing. The whole tour is a bit of a whirlwind, I will be heading home to review my photos and enjoy the memories. Show details · 1
The tour was fantastic so much was packed into 14 days got see and experience so much!!, our tour guide Kevin was amazing with his knowledge of each area and country we visited he was so patient and professional yet down to earth with our rowdy group, we made some lifelong friends as a bonus. The company wasn’t the greatest with correspondence I had to chase up my final details that would be the only thing not giving 5 stars. Show reply
Reviews with attachments
15 day premium China tour has been amazing! Our guide Leon has gone above and beyond to make sure everyone’s needs are catered to. He also arranged some extra activities when our group expressed interest in seeing different things. Seeing the Great Wall at sunset was an absolute highlight. Leon’s local guides have been expert in their cities,… Read more · 1
their English was fabulous and they obviously have great respect for Leon. Leon is funny, entertaining and has always made sure everyone is okay. In every group there are people who can’t be pleased and this tour is no different. Personally I cannot fault everything that has been provided on this tour. Food ✅ hotels ✅ company ✅ cruise ✅
Our 15-day luxury tour through China has been an absolutely outstanding experience from start to finish. Every aspect of the journey exceeded our expectations, making it a truly memorable adventure. A special mention must go to our guide, Leon, whose attentiveness, professionalism, and extensive knowledge made all the difference. He genuinely… Read more · 1
listened to the wishes and interests of our group and tailored each day to ensure everyone had the best possible experience. Leon was incredibly flexible, making thoughtful adjustments to accommodate the varying abilities and needs of the group, ensuring that every traveller felt included and comfortable.
What impressed us most was Leon's willingness to enhance the tour based on our interests. After hearing several participants express an interest in Chinese calligraphy, he organised a calligraphy class that was not originally included in the itinerary. It was these personal touches that transformed an excellent tour into an exceptional one.
The accommodation throughout the trip was of a very high standard, offering comfort and luxury at every destination. The food was another highlight, providing a tremendous culinary experience with a wide variety of delicious dishes that allowed us to explore the rich flavours of China.
This tour has also allowed us to tick off so many bucket-list experiences. Standing on the Great Wall of China, seeing the incredible Terracotta Warriors, visiting the Giant Pandas, and cruising along the magnificent Yangtze River are memories that we will cherish forever. Each destination offered something unique and unforgettable, making this journey a truly once-in-a-lifetime experience.
Leon’s knowledge of the history, culture, and local customs was remarkable, and his support throughout the tour gave us confidence and peace of mind every step of the way. He consistently went above and beyond to ensure every member of the group enjoyed the experience and made the most of every destination.
We have thoroughly enjoyed our time in China and have fallen in love with many of the towns and cities we visited. This tour has left us eager to return and further explore the incredible places we discovered along the way.
We would highly recommend this tour to anyone considering a visit to China. It has been an unforgettable experience that we will treasure for years to come.
- +1
We did the my cruises classic Europe tour for our honeymoon and didn’t regret it. It was such an amazing experience. We learned so much about the country that we’ve been to. Kevin was such a great tour leader. He gave us so many great insights and recommendations about the countries that we travelled to. You can tell that Kevin really love his… Read more · 1
job. He goes above and beyond making sure that we get the best experience possible. Even when his shift has ended he still offer us his service and bringing us to these beautiful places. He really took care of us for the 15 days we’ve been together.
Also, special mention to Ishti our coach driver. Driving us to those places safe and sound. You can tell that he is very well experienced on what he does. Even when our coach broke down on the way to Switzerland, Ishti managed to drive the coach and made it to the hotel safely.
I couldn’t ask for a better team than Ishti and Kevin their professionalism and commitment is so inspiring.
Hope to see you again both in the future.
From one of the honeymooners -Shane
If I could hand pick my own Tour Leader/Guide, hands down I would pick Kevin Screene every time. Absolute legend, totally organised & professional. A wealth of knowledge both local and historicle absolutely made our tour all that more enjoyable. The Classic Europe Tour was fantastic value for money and both Kevin & our bus driver Ishti made it even better than we could have possibly expected. Wonderful experience Thank you Show details · 1
- +5
I had an absolute blast on the Classic Europe tour. Ishuti our driver was a legend and im pretty sure he could thread that bus through the eye of a needle, absolutely amazing. Our tour guide Kev Screene, was awesome, really chill, down to earth and a wealth of knowledge. He was organised and we didnt have to worry about a thing. Kev was patient… Read more · 1
and explained everything thoroughly and went above and beyond on this tour. Could not have had a better first experience. This trip exceeded expectations and then some. Thanks guys
- +4
We recently completed the 15 Day Premium China Small Group Tour (11–25 May 2026), from Beijing to Shanghai, and had an absolutely fantastic experience. The itinerary covered all of China’s must-see highlights, including the Great Wall, the Terracotta Warriors, Xi’an City Wall, the Yangtze River cruise, and of course the pandas! As a panda lover,… Read more · 2
visiting the Chengdu Research Base was a definite highlight.
One of the things we appreciated most was the small group size of just 21 people. It made the whole experience much more relaxed and comfortable, with plenty of space on the buses and a far less crowded feel compared to larger tours. We also really valued having a dedicated tour leader for the entire trip, supported by knowledgeable local guides in most cities who provided great local insight.
A special mention must go to Amber (our tour leader), who was simply outstanding. She was organised, knowledgeable, caring, professional and always willing to go above and beyond to help every member of the group. Nothing was ever too much trouble. As a vegetarian travelling in China, I was initially unsure how easy food would be, but Amber made sure my dietary requirements (and others' dietary requirements) were not only catered for, but that I enjoyed genuinely delicious meals throughout the trip.
The accommodation was lovely throughout the tour; however, it was not always located close to areas where we could easily explore independently at the end of the day. Shanghai was the only city where time felt very limited, and we didn’t really have any opportunity to explore independently, as the schedule was fully structured around activities and transfers. As a result, I would suggest that anyone taking this tour considers adding an extra day or two in Shanghai to allow time to explore the city independently.
Having previously travelled on larger group tours, I found this small group format far more enjoyable and personal. The combination of a smaller group, dedicated tour leader, knowledgeable local guides and an itinerary covering all of China’s major highlights made this one of the best tours I have experienced.
Highly recommended.
15 Day Premium China Small Group Tour My expectations were completely exceeded by this tour: - The booking process was easy - The accommodation and transport services were all great - The schedule, while tight on some days, was fantastic. We got to see a lot in a short time and the information provided by all the guides was terrific. - I do have… Read more · 1
to say the biggest success on the tour was being led by our guide Amber. Her English was excellent. Her knowledge was thorough & if she didn't know she'd find out for us. She looked after every single member of the group in one way, shape or form, including me - not only did she help make my birthday while on tour incredibly special, she also looked me after having gotten a virus while on the river cruise. There was nothing she wouldn't help us with or help source for us if needed. I can't speak highly enough of her as a tour guide.
- +4
15 Day Premium China Small Group Tour May 11 - May 25, 2026 The trip matched our expectations and we were very happy with the accommodation, meals and transport especially the bullet trains. We climbed The Wall, visited a variety of cities like Xi’an and Chengdu, saw the Terra-cotta Warriors, the Xi’an City Wall, pandas and relaxed on the… Read more · 1
excellent 3 day cruise on the Yangtze River. A big thank you to our Tour Guide Amber who is an exceptional leader. She is friendly, fun, approachable, extremely well organised and looked after our group right down to the smallest of details. I highly recommend Amber as she is the best tour leader I have had the pleasure of travelling with.
- +2
My wife and I have just gone to the 15 days Europe Christmas Markets Tour. This is very similar to the Classic Europe Tour so the feedback should apply too. The tour definitely has the value for money, hitting majority of the major sight seeing spots in limited amount of time. Due to that reason, be prepared to have a few early mornings and late… Read more · 1
nights. Whilst it can be tiring, my wife and I had the time of our lives. Everything have been organised and didn't need to think much. Our tour guide Michelle did an amazing job, providing background stories of each spots and we felt comfortable and informed the whole way. Bus driver Gareth was very reliable and got us there everytime without too much issues. Helping us with all of our luggages and kept the bus awesomely clean and tidy everyday. Both definitely made the trip well worth the money and effort. Would definitely consider to go with mycruise again.
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I was overseas on another MyCruises package when I received a notice for a second installment payment for a Package for next Oct26. I requested a postponement in the payment until I returned on the 06Dec25. Temira was very pleasant and courteous to deal with. Show details · 1
We had a wonderful time on the tour—an experience that was both fun and truly unforgettable. Despite the weather not being on our side at times, it never became a hindrance to our enjoyment. Everything was organized smoothly from start to finish. The coach bus was clean and comfortable, and Antonio’s excellent driving skills made the journey feel… Read more · 1
safe and relaxing throughout. We really appreciated his professionalism and calm handling of the roads.
Our tour leader, Lara, was equally impressive. Her communication was clear, engaging, and always upbeat. She kept the group well-informed and entertained, especially with the fun games she prepared to make sure no one felt bored during the long rides. Her energy and enthusiasm added so much to the overall experience.
Overall, it was a well-coordinated tour led by a fantastic team. Thank you for making our trip memorable!
Kevin Screene was tour leader for 15 day European classic tour.I found Kev to be very helpful and have a very knowledgeable of all the countries we visited. Very pleasant demeanour. We will recommend Kev for any future tours. Show details · 1
My cruises classic tour with Kevin Screene 15/10/3025 was so amazing! Kev was clever and always there when you need help. We enjoyed our first Europe tour experience. Show details · 1
- +7
Coming to the back end of our Taste of Europe Tour and Kevin Screene, our tour leader has been exceptional. He goes above and beyond on everything. With his experience and knowledge you get a vast, knowledgeable and entertaining commentary. He always has your wellbeing and safety in mind at all times. Will definitely book with My Cruises again and hopefully get Kevin as the tour guide. Show details · 1
- +4
Just finished with My Cruises 24-day Best Of Europe Tour and it was indeed, the Best! Our Tour Leader Lara Feinstein did an incredibly awesome job together with our coach driver Artur. Lara is fun, full of energy, accommodating, accessible, and always ready to help/assist. Lara is a well-organized leader keeping us informed/updated of the upcoming… Read more · 1
activities the following day and the next so we get to prepare what’s coming up in advance. There were times during the trip when it seems like impossible to accomplish or visit places due to weather conditions and local activities, but Lara made ALL THINGS POSSIBLE and at the end of the day, we made it through all those hindrances. Well done, Lara! And of course, Artur’s driving skills and keeping us always safe on the road. Thank you, Artur! I did most of the optional tours with My Cruises and I was happy that I did not make any bookings outside My Cruises as all that I wanted to see, experience local folk shows, know about historical events, landmarks that I have wished to visit/explore were covered by the optional tours led by Lara and the local guides. The Swiss Mt Pilatus surprised us with an unexpected snow experience, Vatican highlights with Sistine Chapel painted by Michael Angelo made me cry for joy, went through the Holy Door that is only open every 25 years, the classical music concert in Vienna was grandeur! The arts, the architecture, the canals!…and so on and so forth. For me, everything on this tour was perfectly curated to visit and experience 15 countries in just 24 days. The food that was included or part on tour was most of the time fairly good, but a few did not agree with my palate. But, the wines and beers made me finish all of the foods served! We also tried some local foods, delicacies, and drinks suggested by our Tour Leader Lara and mostly were delicious and exceptional! There were 46 of us who travelled from different parts of Australia for this Best of Europe Tour and within 24 days I got to develop beautiful friendships with some great individuals and already planning for our next My Cruises adventure.
Latest follow-ups
Both Melissa Rainbow and Sharon King, from My Cruises, have been great in answering my queries. I very much appreciate the time they took. Thank you I booked the whole lot in one package through My Cruises, but the transfers were my responsibility.… Read more · 1
Being in different countries, and a fair way from the cruise docks to the motels, then to the airports are extremely confusing. It is a struggle to know what I am meant to do to be honest
Follow-up · The transfers from the flight to the motel in Turkey to Istanbul were a nightmare. We were pointed in the wrong direction for our luggage, so we had to sit at the lost and found for ages, and most didn't speak fluent English. Then the dude who was meant to pick us up for the transfer eventually rang and couldn't talk English. Thankfully a young… Read more
First time doing a holiday with a tour guide like this, this tour was awesome, seen everything we expected and more, the tour guide was Kev screene, im so glad we got kev , he knows his history and showed us everything possible in the time we had. Show reply
Follow-up · The tour was 100% as promised, nothing bad i could say about the tour, only negative is that 2 months later i am still waiting for refunds on flights that were cancelled, we were told 48hrs, its now been almost 2 months.
Currently on our 4th MyCruises booking. Have also travelled with their MyThailand and MyFiji groups. Generally good to deal with. Staff always helpful. Minor things like show our cruise ship cabin "to be assigned" when the cruise line have showed… Read more
allocated cabin on their app for over 2 weeks and not knowing what hotels we'll be staying in until 2 weeks out from departure are a little annoying for people who like to plan and research. Would be good to be able to look at nearby transport links for example. I have been able to plan a 2027 cruise cheaper by booking directly with cruise line so suggest you always compare pricing.
Follow-up · Less than 2 weeks till departure and we are still waiting for final itinerary and accommodation to be provided. Very annoying as we have private tours wanting to know pick up details etc and we also want to research how much the resort taxes etc are for the USA accommodation. Our cabin is still showing as "to be assigned" on the MyCruises site… Read more
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In-depth reviews
15 day premium China tour. So glad we chose to do this trip. We enjoyed all the activities and meet some excellent travelling companions. Hotels were excellent, travel was comfortable but long. Be prepared for moderate physical activity with lots of walking. Friendly, confident , communication, leadership, seamless planning and time management.… Read more · 1
Our guide Leon having all these skills made our experience stress free, we could safely relax and enjoy ourselves knowing with confidence that Leon had control.
We strongly value the Safety provided in group travel and found this under Leons good leadership. If you strayed off the designated route, as I did, Leon would get you back to the group, like a good Shepherd, if you were lost he would find you. Leon has a patient and charming manner. Leon was resourceful, able to ensure that all the group had opportunity to achieve their expectations. The itinerary was always clearly explained , alternatives were explored , weather conditions, terrain, mobility requirements considered and explained clearly. Travel plans and document requirements were also clearly explained . Everyone had opportunity to contribute to group decisions. Leon made every effort to ensure our needs were addressed. The local guides were great, providing entertaining stories, interesting history and local attractions.
The food experience was a highlight. Many opportunities were provided to enjoy the variety of excellent regional cuisines.
Inevitably , time spent travelling was perhaps the least enjoyable experience. However, the bus drivers were excellent the trains were very comfortable, portage was efficient . Leon and local guides ensured priority boarding, disembarkment , security checks etc.
Also, there where issues with the trip notes, particlarly last leg travel to Shanghai changes resulting in downtime waiting for flight . Would the train have been more efficient? Tipping wasn't fully explained. There were local customs on the boat , not unreasonable but unexpected. Also some portages, well worthwhile option but would have been nice to know.
In summary, we have had an excellent holiday.
Flew from Sydney to Beijing for 14 nights in China. The pace was pretty full on probably a faster pace on excursions than the moderate level in advertising suggested. Our guide Leon @ the local specialist guides were amazing, rearranging times to do certain activities to increase our enjoyment by less crowds or more activity at locations. Leon… Read more · 1
came to my rescue at least twice, once on the Great Wall (advertising says ascend to the Wall by cable car, but no, only a fraction of the way and many uneven, steep steps to reach your goal) so worth the huge hike, Leon stayed with me on the trip down, lending his shoulder on the uneven, big steps or steep sections. I unfortunately developed a condition later in the trip requiring antibiotics, dear Leon arranged a trip to a great hospital & hung in as interpreter so much easier than a translation app. There are a few hidden extras such as porter age charge for the bullet train but it is optional but oh so much easier, even extra once for a shuttle. Overall it’s a great trip and the itinerary ensures you see as much as possible, just be ready for huge long days averaging over 14,000 steps, lots uphill & stairs; lots of time on the bus due to distances & the same on trains but 1st class booking (included) made these very comfortable.
The hotels were all top notch & the upgrade to the Tibetan Hotel was a real treat.
⭐⭐⭐⭐⭐ Outstanding Experience with My Cruises! We had an absolutely fantastic experience with My Cruises, and we couldn’t be happier with the service we received from Kevin and Ishti. From the moment our tour began, their incredible knowledge, kindness, and professionalism shone through. They went above and beyond to ensure everyone felt… Read more · 1
comfortable, informed, and most importantly, safe throughout the entire experience. Their friendly nature and genuine care made the tour even more enjoyable and memorable.
Kevin and Ishti’s extensive knowledge added so much value to our trip, and they were always happy to answer questions and share helpful information. Their warm personalities created a wonderful atmosphere, making us feel welcomed and well looked after every step of the way.
We thoroughly enjoyed every moment of the tour and are so grateful for the exceptional service they provided. We would without hesitation rebook with My Cruises, and it would be an absolute bonus if Kevin and Ishti were our guides again!
Thank you for such a wonderful experience—we left with amazing memories and couldn’t be happier with our tour. Highly recommended! ⭐⭐⭐⭐⭐ Tracey & Paul Nutter
Recent reviews
Kevin is an awesome tour leader. His knowledge of Europe, and his rapport with all of the passengers was wonderful. I will recommend My Cruises with Kevin as tour leader to everyone. Thank you Kev for a wonderful tour! Show details · 1
We did the My Cruises classic europe tour with Kev. Kev is a fantastic guide with an amazing wealth of information about every city and country we visited. He was very helpful and very patient. I would recommend a tour with Kev to anyone. Show details · 1
The Classic Europe from London trip was incredible! Our tour leader Kev was absolutely amazing - very organised, energetic and knowledgeable across every place we visited. Thank you Kev for sharing your advice and stories, it was an awesome experience! Show details · 1
Trip was booked through Travel Centre Toowoomba. Travelled from Cunnamulla to London - UK/Europe tour. Our tour guide (Europe) leg - Kevin Screene was informative and very helpful. Totally enjoyed the whole experience. Show details · 1
We had the best time. We were on the move a lot but saw some very interesting and famous places. We booked our trip through Flight Centre QLD Australia. Kevin our guide joined us to his group through What’s App and kept us updated on everything before and during the trip. He was very knowledgeable about all places and had everything well organised. We had clean and comfortable accommodation and made some new and amazing friends. Show reply
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